Green Dot Corporation

Lead end-to-end product lifecycle management for a strategic financial product, including planning, execution, and team leadership. | Extensive experience (10+ years) in product management within fintech or banking, with deep knowledge of payments, ACH, instant payments, and related standards, plus leadership skills. | We’re looking for talented professionals, anywhere in the United States, to join us in bringing smart money management and payment solutions to everyone’s fingertips. At Green Dot, we are evolving to a new and permanent “Work from Anywhere” model designed to maximize the benefits of remote work, promote and enable a strong culture of performance and connectedness, and attract the best and brightest talent who align with our entrepreneurial spirit and mission. > > > > > > > > > > JOB DESCRIPTION Summary The Director, Product Manager will be responsible for driving end-to-end product planning and execution throughout the Product lifecycle for one of our most strategic partners. This position will define and prioritize customer requirements and work closely with internal and external teams to ensure all revenue and stakeholder requirements are met. Responsibilities Designs, develops and manages activities for a specific product or group of products, from product definition and planning through production, release, and end of life. Lead and mentor a team of product managers who will drive project delivery as well as participate in partner ideation and concept analysis conversations Leads all stages of a product’s lifecycle including modifications, upgrades and maintenance of the product or product line. Manages the delivery of continuous and effective services and ensures project completion is within budget and in accordance with contract requirements. Manages migration strategies for legacy products. Works closely with senior management to create product plans and roadmaps. Defines functional and non-functional technical requirements and priorities with business owners and stakeholders. Triage product defects and ensure proper ownership and delegation towards resolutions. Manages compliance with all IT governance standards through approved tools, templates, policies, procedures and process leanings. Performs other duties as needed. Requirements Bachelor’s Degree in Computer Science, Engineering or related field required Technical background, with 10 years of product management experience required 7+ year experience with payments and money movement required including: 7+ years working in Fintech, or Banking technology industries with working knowledge of payments and consumer financial services. 5+ years implementing and/or supporting ACH (RDFI and ODFI) processing including understanding of the NACHA file format. 5+ years implementing and/or supporting instant payments (OCT, AFT, Ecommerce, etc). Other payments experience highly desired including: Prior experience implementing and/or supporting payment rails with MasterCard Send, Visa Direct, and/or Fiserv. Experience implementing RTP/FedNow. Payment Processor knowledge (PTS, First Data etc) and understanding of ISO 20022 messaging standards Experience in managing an API-based B2B services Excellent teamwork skills Proven ability to influence cross-functional teams Working knowledge of JIRA Working knowledge of FinTech products and services required Strong written and oral communication skills Proficient in Excel, Word and PowerPoint POSITION TYPE Regular PAY RANGE The targeted base salary for this position is $156,400 to $234,600 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location. > > > > > > > > > > We’re Here to Support You—Accommodations Upon Request Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates. If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know. We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity. Our goal is to support every applicant in showcasing their talents and potential. Work Authorization Requirement At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship. Important Notice on Application Accuracy We value integrity in our hiring process. Please ensure that all information provided in your resume and application is accurate and authentic. Submissions found to be fraudulent or misleading will result in disqualification from consideration, and any offers extended may be rescinded. Green Dot Corporation (NYSE: GDOT) is a financial technology and registered bank holding company committed to transforming the way people and businesses manage and move money, and making financial wellbeing and empowerment more accessible for all. Our proprietary technology enables faster, more efficient electronic payments and money management, powering intuitive and seamless ways for people to spend, send, control and save their money. Through our retail and direct bank, we offer a broad set of financial products to consumers and businesses including debit, prepaid, checking, credit and payroll cards, as well as robust money processing services, tax refunds, cash deposits and disbursements. Our Banking as a Service ("BaaS") platform enables a growing list of America's most prominent consumer and technology companies to design and deploy their own customized banking and money movement solutions for customers and partners in the US and internationally. Founded in 1999 and headquartered in Provo, UT, our company has served more than 33 million customers directly, and now operates primarily as a "branchless bank" with more than 90,000 retail distribution locations nationwide. Green Dot Bank is a subsidiary of Green Dot Corporation and member of the FDIC. > > > > > > > > > > What We Do: We build simple, seamless and secure financial tools for our customers and powerful solutions that fuel engagement, trust and value for partners. > > > > > > > > > > Our Mission: We give you the power to bank seamlessly, affordably and with confidence. > > > > > > > > > > Our Purpose: Access should not be a privilege, and we envision a world where modern banking and money management are at everyone’s fingertips—where banking enhances the flow of life. > > > > > > > > > > Our Values: Stewardship, Trust, Action, High Performance, and Teamwork.

Support the implementation and management of compliance programs, review marketing materials, and perform due diligence for new products. | Minimum 5 years of compliance or legal experience in financial or payments sectors, strong knowledge of banking and payment regulations, and proficiency with MS Office. | We’re looking for talented professionals, anywhere in the United States, to join us in bringing smart money management and payment solutions to everyone’s fingertips. At Green Dot, we are evolving to a new and permanent “Work from Anywhere” model designed to maximize the benefits of remote work, promote and enable a strong culture of performance and connectedness, and attract the best and brightest talent who align with our entrepreneurial spirit and mission. > > > > > > > > > > JOB DESCRIPTION Summary The Compliance Analyst reports to the Senior Manager, Compliance and assists with the implementation and management of the company’s compliance program consistent with executive management’s commitment to maintain a high standard of compliance with applicable consumer protection laws and regulations. The Senior Compliance Analyst supports business unit marketing activities, as well as new product and business initiatives, by ensuring ongoing compliance with consumer laws and regulations and adherence to established policies and procedures. Responsibilities Review and approve consumer marketing materials and communications for products and services provided/serviced by Green Dot Corporation and issued by Green Dot Bank or other third-party banks, ensuring adherence to established policies and procedures and compliance with consumer protection laws and regulations. Review new or modified training materials for employees, customer support centers, and relevant third parties who sell Green Dot products to ensure they accurately reflect brand-specific fees, terms and conditions, and internal policies and practices. Maintain and update, as necessary, procedures, guidelines, and/or checklists governing the marketing material review process, key regulatory requirements related to advertising practices, and industry best practices. Establish and maintain strong working relationships with internal and external stakeholders. Perform due diligence and risk assessments related to new products and initiatives to identify compliance risks and provide guidance on regulatory expectations, industry norms, and appropriate controls. Support relevant internal stakeholders in identifying necessary business requirements to ensure new products and initiatives are developed in a manner that assures compliance with relevant consumer protection laws and regulations. Support the Compliance Department with other compliance-related roles and responsibilities, as time permits. Requirements Bachelor's degree required, advance degree a plus (JD, LLM or MBA). Minimum five (5) years professional experience in compliance or law, preferably with a financial institution, payments organization, law firm, consulting firm or regulatory agency. Knowledgeable in banking and payment regulations (consumer protection, privacy, Regulation E, Regulation DD, Regulation Z, FACTA, FCRA, Regulation CC, TCPA, UDAAP, Prepaid Rule, etc.). Understanding of and experienced with the three lines of defense model. Strong written, oral and presentation skills and ability to synthesize information and make clear, concise recommendations on courses of action. Adept at drafting procedures and guidelines. Ability to prioritize and maintain focus on multiple tasks while working in a team environment with diverse stakeholders. Strong analytical skills and a demonstrated aptitude to think creatively and identify new ways to approach common problems. High degree of initiative and strong ability to meet principle accountabilities with limited direction and oversight. Demonstrated ability to work in a fast-paced, high-growth and dynamic environment. Skilled in relationship building, influence management, decision-making and ability to unify diverse interests across multiple stakeholders. Proficient with MS Office Professional programs including Word, Excel, PowerPoint, Outlook and Visio. CRCM or other relevant compliance certification a plus. POSITION TYPE Regular PAY RANGE The targeted base salary for this position is $73,700 to $110,500 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location. > > > > > > > > > > We’re Here to Support You—Accommodations Upon Request Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates. If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know. We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity. Our goal is to support every applicant in showcasing their talents and potential. Work Authorization Requirement At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship. Important Notice on Application Accuracy We value integrity in our hiring process. Please ensure that all information provided in your resume and application is accurate and authentic. Submissions found to be fraudulent or misleading will result in disqualification from consideration, and any offers extended may be rescinded. Green Dot Corporation (NYSE: GDOT) is a financial technology and registered bank holding company committed to transforming the way people and businesses manage and move money, and making financial wellbeing and empowerment more accessible for all. Our proprietary technology enables faster, more efficient electronic payments and money management, powering intuitive and seamless ways for people to spend, send, control and save their money. Through our retail and direct bank, we offer a broad set of financial products to consumers and businesses including debit, prepaid, checking, credit and payroll cards, as well as robust money processing services, tax refunds, cash deposits and disbursements. Our Banking as a Service ("BaaS") platform enables a growing list of America's most prominent consumer and technology companies to design and deploy their own customized banking and money movement solutions for customers and partners in the US and internationally. Founded in 1999 and headquartered in Provo, UT, our company has served more than 33 million customers directly, and now operates primarily as a "branchless bank" with more than 90,000 retail distribution locations nationwide. Green Dot Bank is a subsidiary of Green Dot Corporation and member of the FDIC. > > > > > > > > > > What We Do: We build simple, seamless and secure financial tools for our customers and powerful solutions that fuel engagement, trust and value for partners. > > > > > > > > > > Our Mission: We give you the power to bank seamlessly, affordably and with confidence. > > > > > > > > > > Our Purpose: Access should not be a privilege, and we envision a world where modern banking and money management are at everyone’s fingertips—where banking enhances the flow of life. > > > > > > > > > > Our Values: Stewardship, Trust, Action, High Performance, and Teamwork.

Manage compliance issues, analyze data for patterns, and support policy improvements within a financial organization. | Requires a bachelor's degree, 5+ years in compliance or law, knowledge of banking/payment regulations, and strong communication skills. | We’re looking for talented professionals, anywhere in the United States, to join us in bringing smart money management and payment solutions to everyone’s fingertips. At Green Dot, we are evolving to a new and permanent “Work from Anywhere” model designed to maximize the benefits of remote work, promote and enable a strong culture of performance and connectedness, and attract the best and brightest talent who align with our entrepreneurial spirit and mission. > > > > > > > > > > JOB DESCRIPTION Job Responsibilities Meet with relevant management and appropriate parties to discuss identified issues Work with Issue Owners and/or Stakeholders in obtaining Root Cause Analysis and Management Action Plans for Compliance Issues Maintain tracking of issues recorded and conduct follow-up to obtain issue status and assess acceptable progress toward target date provided Validate issues for closure once remediation is completed Assist Manager to identify opportunities to enhance policies, processes, documentation and controls; support projects related to continuous improvement of the program Assist Manager with analyzing data related to Issue Management to identify patterns and trends and provide summary reporting of results Collaborate with team members on task distribution and meeting team targets Support the Compliance Department with other compliance-related roles and responsibilities Requirements Bachelor's degree required, advance degree a plus (JD, LLM or MBA). Minimum five (5) years professional experience in compliance or law, preferably with a financial institution, payments organization, law firm, consulting firm or regulatory agency. Knowledgeable in banking and payment regulations (consumer protection, privacy, Regulation E, Regulation DD, Regulation Z, FACTA, FCRA, Regulation CC, TCPA, UDAAP, Prepaid Rule, etc.). Understanding of and experienced with the three lines of defense model. Strong written, oral and presentation skills and ability to synthesize information and make clear, concise recommendations on courses of action. Adept at drafting procedures and guidelines. Ability to prioritize and maintain focus on multiple tasks while working in a team environment with diverse stakeholders. Strong analytical skills and a demonstrated aptitude to think creatively and identify new ways to approach common problems. High degree of initiative and strong ability to meet principle accountabilities with limited direction and oversight. Demonstrated ability to work in a fast-paced, high-growth and dynamic environment. Skilled in relationship building, influence management, decision-making and ability to unify diverse interests across multiple stakeholders. Proficient with MS Office Professional programs including Word, Excel, PowerPoint, Outlook and Visio. CRCM or other relevant compliance certification a plus. POSITION TYPE Regular PAY RANGE The targeted base salary for this position is $73,700 to $110,500 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location. > > > > > > > > > > We’re Here to Support You—Accommodations Upon Request Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates. If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know. We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity. Our goal is to support every applicant in showcasing their talents and potential. Work Authorization Requirement At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship. Important Notice on Application Accuracy We value integrity in our hiring process. Please ensure that all information provided in your resume and application is accurate and authentic. Submissions found to be fraudulent or misleading will result in disqualification from consideration, and any offers extended may be rescinded. Green Dot Corporation (NYSE: GDOT) is a financial technology and registered bank holding company committed to transforming the way people and businesses manage and move money, and making financial wellbeing and empowerment more accessible for all. Our proprietary technology enables faster, more efficient electronic payments and money management, powering intuitive and seamless ways for people to spend, send, control and save their money. Through our retail and direct bank, we offer a broad set of financial products to consumers and businesses including debit, prepaid, checking, credit and payroll cards, as well as robust money processing services, tax refunds, cash deposits and disbursements. Our Banking as a Service ("BaaS") platform enables a growing list of America's most prominent consumer and technology companies to design and deploy their own customized banking and money movement solutions for customers and partners in the US and internationally. Founded in 1999 and headquartered in Provo, UT, our company has served more than 33 million customers directly, and now operates primarily as a "branchless bank" with more than 90,000 retail distribution locations nationwide. Green Dot Bank is a subsidiary of Green Dot Corporation and member of the FDIC. > > > > > > > > > > What We Do: We build simple, seamless and secure financial tools for our customers and powerful solutions that fuel engagement, trust and value for partners. > > > > > > > > > > Our Mission: We give you the power to bank seamlessly, affordably and with confidence. > > > > > > > > > > Our Purpose: Access should not be a privilege, and we envision a world where modern banking and money management are at everyone’s fingertips—where banking enhances the flow of life. > > > > > > > > > > Our Values: Stewardship, Trust, Action, High Performance, and Teamwork.

Advising on employment law issues, drafting and negotiating agreements, and managing legal projects for various business teams. | Minimum 6 years of legal experience, JD degree, fintech payments experience, and knowledge of privacy laws. | We’re looking for talented professionals, anywhere in the United States, to join us in bringing smart money management and payment solutions to everyone’s fingertips. At Green Dot, we are evolving to a new and permanent “Work from Anywhere” model designed to maximize the benefits of remote work, promote and enable a strong culture of performance and connectedness, and attract the best and brightest talent who align with our entrepreneurial spirit and mission. > > > > > > > > > > JOB DESCRIPTION What does a Sr. Director, Legal Counsel do? You will assume responsibility as counsel for several of our business teams. You will be responsible for assisting with data privacy laws, rules, and regs plus the negotiation, drafting and management of all agreements relating to these lines of the business. This role requires the legal skills, business acumen, and experience necessary to drive successful legal and business outcomes. As a Sr. Director, Legal Counsel, you can look forward to: · Drafting, reviewing and leading negotiations on a high volume of contracts daily, including third party vendor agreements, partnership agreements, marketing agreements and other commercial agreements · Interfacing and collaborating with the legal department and other internal departments to provide legal advice on new initiatives · Special projects and other matters as needed to assist the legal department · Working with external counsel wherever appropriate You might be the right match for this role if: You have at least 6 years of legal experience, JD degree, fintech payments experience and an understanding of privacy laws, rules, and regulations. You have experience drafting, reviewing and negotiating complex commercial agreements. You have excellent written and verbal communication skills and the ability to work independently while managing tasks for multiple internal clients. Ready to join us in our mission? These are the qualifications we are looking for: Required: · Minimum 6 years of legal experience · Fintech payments industry experience · JD degree · Experience drafting, reviewing and negotiating complex commercial agreements · Admission to at least one US state bar · Basic understanding of privacy laws, rules, and regs POSITION TYPE Regular PAY RANGE The targeted base salary for this position is $183,000 to $274,500 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location. > > > > > > > > > > We’re Here to Support You—Accommodations Upon Request Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates. If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know. We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity. Our goal is to support every applicant in showcasing their talents and potential. Work Authorization Requirement At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship. Important Notice on Application Accuracy We value integrity in our hiring process. Please ensure that all information provided in your resume and application is accurate and authentic. Submissions found to be fraudulent or misleading will result in disqualification from consideration, and any offers extended may be rescinded. Green Dot Corporation (NYSE: GDOT) is a financial technology and registered bank holding company committed to transforming the way people and businesses manage and move money, and making financial wellbeing and empowerment more accessible for all. Our proprietary technology enables faster, more efficient electronic payments and money management, powering intuitive and seamless ways for people to spend, send, control and save their money. Through our retail and direct bank, we offer a broad set of financial products to consumers and businesses including debit, prepaid, checking, credit and payroll cards, as well as robust money processing services, tax refunds, cash deposits and disbursements. Our Banking as a Service ("BaaS") platform enables a growing list of America's most prominent consumer and technology companies to design and deploy their own customized banking and money movement solutions for customers and partners in the US and internationally. Founded in 1999 and headquartered in Provo, UT, our company has served more than 33 million customers directly, and now operates primarily as a "branchless bank" with more than 90,000 retail distribution locations nationwide. Green Dot Bank is a subsidiary of Green Dot Corporation and member of the FDIC. > > > > > > > > > > What We Do: We build simple, seamless and secure financial tools for our customers and powerful solutions that fuel engagement, trust and value for partners. > > > > > > > > > > Our Mission: We give you the power to bank seamlessly, affordably and with confidence. > > > > > > > > > > Our Purpose: Access should not be a privilege, and we envision a world where modern banking and money management are at everyone’s fingertips—where banking enhances the flow of life. > > > > > > > > > > Our Values: Stewardship, Trust, Action, High Performance, and Teamwork.

Oversee and improve transaction monitoring, partner risk assessments, and compliance operations in a financial environment. | Minimum 5 years in BSA/AML/OFAC operations, experience with transaction monitoring, strong analytical skills, and communication abilities. | We’re looking for talented professionals, anywhere in the United States, to join us in bringing smart money management and payment solutions to everyone’s fingertips. At Green Dot, we are evolving to a new and permanent “Work from Anywhere” model designed to maximize the benefits of remote work, promote and enable a strong culture of performance and connectedness, and attract the best and brightest talent who align with our entrepreneurial spirit and mission. > > > > > > > > > > JOB DESCRIPTION The BSA/AML Operations Lead Analyst is responsible for overseeing the strategic and day-to-day execution of BSA/AML/OFAC compliance operations. This role combines deep analytical expertise with operational leadership to drive improvements in transaction monitoring, partner/product risk assessments, and capacity planning. The ideal candidate will be a creative thinker with strong investigative instincts, technical fluency, and a passion for building scalable, compliant processes in a dynamic financial services environment. Key Responsibilities Transaction Monitoring & Rule Tuning • Analyze large, complex datasets from transaction monitoring systems to identify patterns, improve alert productivity, and enhance detection accuracy. • Lead rule tuning initiatives and collaborate with analytics, engineering, and compliance teams to optimize monitoring logic. • Recommend enhancements to existing reporting processes to better capture unusual activity. Partner & Product Risk Assessment • Conduct impact assessments for new partners and products, ensuring AML controls are appropriately tailored and implemented. • Serve as a subject matter expert (SME) for assigned products and partnerships, overseeing their compliance posture. • Collaborate with product and business teams to ensure operational readiness and risk mitigation strategies are in place. Capacity Planning & Operational Oversight • Forecast alert volumes and staffing needs based on rule changes, product launches, and seasonal trends. • Oversee onshore and offshore teams to ensure SLA adherence for SARs, CTRs, OFAC screening, and other regulatory filings. • Identify opportunities to streamline, automate, or outsource operational processes. Investigations & Reporting • Lead investigations into suspicious activity, linking related behaviors and uncovering emerging fraud and money laundering trends. • Oversee SAR filing processes and ensure compliance with all BSA/AML/OFAC regulatory requirements. • Maintain documentation standards and ensure readiness for audits and regulatory exams. Training & Leadership • Mentor BSA/AML analysts, fostering a culture of excellence and continuous improvement. • Facilitate training sessions for new hires and cross-functional partners. • Partner with senior management to develop and implement policies and controls aligned with evolving threats. Compliance Requirement: All employees in this role are required to complete and maintain current training in Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and Office of Foreign Assets Control (OFAC) regulations. This includes initial onboarding training and ongoing annual refreshers, as mandated by Green Dot’s compliance policies. Non-compliance could pose reputational, legal, and financial risks to the organization. Qualifications • Minimum 5 years of experience in BSA/AML/OFAC operations, preferably in fintech or money transfer environments. • Proven experience in financial crime investigations and transaction monitoring • Strong analytical skills; proficiency in Excel • Excellent communication skills across all mediums • Highly organized, detail-oriented, and professional Preferred • Prior supervisory or team leadership experience • SQL preferred • CAMS or CFE certification a plus POSITION TYPE Regular PAY RANGE The targeted base salary for this position is $91,100 to $136,700 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location. > > > > > > > > > > We’re Here to Support You—Accommodations Upon Request Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates. If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know. We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity. Our goal is to support every applicant in showcasing their talents and potential. Work Authorization Requirement At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship.

Lead and optimize end-to-end customer lifecycle marketing strategies across multiple channels, leveraging automation and data insights. | Extensive experience in lifecycle marketing, proficiency with Braze or similar platforms, strong HTML and analytical skills, and ability to influence cross-functional teams. | We’re looking for talented professionals, anywhere in the United States, to join us in bringing smart money management and payment solutions to everyone’s fingertips. At Green Dot, we are evolving to a new and permanent “Work from Anywhere” model designed to maximize the benefits of remote work, promote and enable a strong culture of performance and connectedness, and attract the best and brightest talent who align with our entrepreneurial spirit and mission. > > > > > > > > > > JOB DESCRIPTION Professional 5, Lifecycle Marketing Job Summary We’re seeking a Lifecycle Marketing Manager with deep expertise in CRM, marketing automation, and data-driven personalization to lead the strategy, execution, and optimization of our end-to-end customer lifecycle across digital banking products. At this level, you will own the strategic direction of lifecycle programs, influence cross-functional partners, and drive measurable impact on customer engagement, product adoption, and long-term retention. You’ll set the vision for automated, intelligent communication programs that educate, empower, and build lasting trust with our customers. You will be responsible for shaping our multi-channel lifecycle roadmap, elevating our automation maturity, and partnering with leadership to ensure our communication ecosystem scales effectively as we grow. Key Responsibilities Strategic Lifecycle Program Leadership Develop and own the comprehensive lifecycle marketing strategy across email, SMS, push, and in-app channels, aligning programs to business goals, customer needs, and product priorities. Define the multi-quarter roadmap for lifecycle automation, personalization, and messaging evolution. Drive thought leadership around how lifecycle marketing contributes to growth, onboarding success, engagement, retention, and reactivation. Establish frameworks for segmentation, triggers, and personalization at scale. Advanced Lifecycle Campaign Execution Oversee the creation, QA, and deployment of highly automated, real-time, and event-driven journeys using Braze (or similar platforms). Lead complex testing strategies (multivariate, incremental lift, holdout groups) to optimize performance and personalization. Ensure messaging across channels is strategic, compliant, and aligned with brand and customer experience standards. Champion innovation, continuously pushing our automation and personalization capabilities forward. Customer Journey Management & Cross-Functional Influence Own the full customer journey mapping process and drive cross-functional alignment across Marketing, Product, Design, and Analytics to improve the customer experience. Identify lifecycle friction points and champion enhancements that increase adoption of key features (direct deposit, savings tools, debit activation, etc.). Partner with product and data teams to develop sophisticated behavioral, predictive, and lifecycle triggers. Serve as the SME in lifecycle communications, influencing business stakeholders and leadership on customer-centric strategy. Content, QA & Messaging Governance Oversee the development of mobile-responsive, accessible communications using HTML and platform templates. Establish content QA standards and guide others in ensuring clarity, accuracy, compliance, and brand consistency. Provide mentorship or direction to teammates or cross-functional contributors on lifecycle content best practices. Data, Analytics & Optimization Leadership Own lifecycle reporting frameworks, dashboard requirements, and data-driven insights to monitor engagement, conversion, retention, and churn. Partner with analytics to define KPIs, measurement methodologies, and attribution logic. Use insights to inform strategic adjustments, long-term automation improvements, and experimentation roadmaps. Guide deliverability best practices and oversee health of the sender ecosystem. Compliance, Risk & Governance Lead lifecycle compliance efforts across CAN-SPAM, TCPA, data privacy, and financial regulatory requirements. Partner with Legal, Compliance, and Risk to establish communication governance processes. Ensure all customer-facing messages uphold the highest standards of accuracy, transparency, and regulatory compliance. Qualifications Bachelor’s degree required; advanced degree preferred. 7–10 years of experience in lifecycle marketing, CRM, or marketing automation, ideally within fintech, banking, or other highly regulated industries. Demonstrated ownership of multi-channel lifecycle strategy and high-impact automation programs. Expert-level proficiency with Braze, Iterable, Salesforce Marketing Cloud, or similar platforms. Strong HTML skills; SQL proficiency strongly preferred. Proven track record influencing cross-functional teams and driving roadmap decisions. Exceptional project leadership, organizational capabilities, and attention to detail. Advanced analytical skills with experience interpreting and presenting lifecycle data to senior leaders. Excellent verbal and written communication skills. Comfortable operating in high-growth, high-compliance, fast-paced environments. POSITION TYPE Regular PAY RANGE The targeted base salary for this position is $118,400 to $177,600 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location. > > > > > > > > > > We’re Here to Support You—Accommodations Upon Request Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates. If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know. We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity. Our goal is to support every applicant in showcasing their talents and potential. Work Authorization Requirement At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship. Important Notice on Application Accuracy We value integrity in our hiring process. Please ensure that all information provided in your resume and application is accurate and authentic. Submissions found to be fraudulent or misleading will result in disqualification from consideration, and any offers extended may be rescinded. Green Dot Corporation (NYSE: GDOT) is a financial technology and registered bank holding company committed to transforming the way people and businesses manage and move money, and making financial wellbeing and empowerment more accessible for all. Our proprietary technology enables faster, more efficient electronic payments and money management, powering intuitive and seamless ways for people to spend, send, control and save their money. Through our retail and direct bank, we offer a broad set of financial products to consumers and businesses including debit, prepaid, checking, credit and payroll cards, as well as robust money processing services, tax refunds, cash deposits and disbursements. Our Banking as a Service ("BaaS") platform enables a growing list of America's most prominent consumer and technology companies to design and deploy their own customized banking and money movement solutions for customers and partners in the US and internationally. Founded in 1999 and headquartered in Provo, UT, our company has served more than 33 million customers directly, and now operates primarily as a "branchless bank" with more than 90,000 retail distribution locations nationwide. Green Dot Bank is a subsidiary of Green Dot Corporation and member of the FDIC. > > > > > > > > > > What We Do: We build simple, seamless and secure financial tools for our customers and powerful solutions that fuel engagement, trust and value for partners. > > > > > > > > > > Our Mission: We give you the power to bank seamlessly, affordably and with confidence. > > > > > > > > > > Our Purpose: Access should not be a privilege, and we envision a world where modern banking and money management are at everyone’s fingertips—where banking enhances the flow of life. > > > > > > > > > > Our Values: Stewardship, Trust, Action, High Performance, and Teamwork.

Manage end-to-end lifecycle programs, optimize customer journeys, and collaborate across teams to enhance engagement and retention. | 4-6 years in lifecycle/CRM marketing, proficiency in Salesforce Marketing Cloud or similar, HTML skills, and strong project management. | We’re looking for talented professionals, anywhere in the United States, to join us in bringing smart money management and payment solutions to everyone’s fingertips. At Green Dot, we are evolving to a new and permanent “Work from Anywhere” model designed to maximize the benefits of remote work, promote and enable a strong culture of performance and connectedness, and attract the best and brightest talent who align with our entrepreneurial spirit and mission. > > > > > > > > > > JOB DESCRIPTION We’re looking for a B2B Lifecycle Marketing Manager with deep expertise in CRM and marketing automation to help drive engagement and retention for our prospects and potential customers. This role is ideal for a marketer who thrives at the intersection of technology, data, and customer experience — someone who can translate strategic goals into well-crafted, automated campaigns that educate, empower, and build lasting brand reputation. You’ll manage end-to-end lifecycle programs across the sales funnel ensuring each communication adds value and drives engagement. Lifecycle Campaign Execution Build, QA, and deploy dynamic engagement programs using Salesforce Marketing Cloud Account Engagement (or similar platform). Translate lifecycle and brand strategies into targeted journeys that guide customers through the enterprise sales funnel. Collaborate with business development, product and creative teams to develop messaging that’s relevant, compliant, and aligned with our brand voice. Test, optimize, and personalize communications to improve engagement, activation, and retention rates. Customer Journey Management Map and continuously refine customer touchpoints to reduce friction and increase prospect engagement. Partner with data and product teams to leverage behavioral triggers that deliver timely, contextual messages. Advocate for customer-centric communication by identifying opportunities to drive engagement and key KPIs. Content & Quality Assurance Design and code mobile-responsive emails using HTML and templates. Proofread and QA campaign content for clarity, accuracy, and compliance. Ensure messaging is visually consistent, accessible, and aligned with brand guidelines. Data, Reporting & Optimization Manage segmentation and audience targeting based on behavioral, transactional, and industry data. Track and report on key performance metrics (deliverability, engagement, prospect activity) Use insights to inform campaign strategies, improve automation workflows, and strengthen the B2B marketing program. Support email deliverability best practices and maintain healthy sender reputation. Compliance & Governance Ensure all communications comply with financial marketing regulations and consumer protection laws (including CAN-SPAM, TCPA, and data privacy requirements). Maintain the highest standards of accuracy and transparency in all customer communications. Scalable communication programs that nurture trust and drive financial confidence among customers. Seamless collaboration between marketing, product, and analytics to deliver a unified customer experience. Consistent compliance with all financial and marketing regulations. Qualifications Bachelor’s degree required. 4–6 years of experience in lifecycle, CRM, or marketing automation (preferably within fintech, banking, or other regulated industries). Expertise in Salesforce Marketing Cloud or a comparable automation platform (Iterable, Braze, HubSpot, etc.). HTML proficiency for mobile-optimized email templates. Basic SQL knowledge preferred. Strong project management and cross-functional collaboration skills. Detail-oriented with excellent organization and time management. Strong analytical mindset with experience interpreting campaign performance data. Excellent verbal and written communication skills. Comfortable working in a fast-paced environment that values accuracy, compliance, and innovation. Success in This Role Looks Like Increased engagement and retention through thoughtful, automated lifecycle journeys. POSITION TYPE Regular PAY RANGE The targeted base salary for this position is $94,300 to $141,500 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location. > > > > > > > > > > We’re Here to Support You—Accommodations Upon Request Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates. If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know. We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity. Our goal is to support every applicant in showcasing their talents and potential. Work Authorization Requirement At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship. Important Notice on Application Accuracy We value integrity in our hiring process. Please ensure that all information provided in your resume and application is accurate and authentic. Submissions found to be fraudulent or misleading will result in disqualification from consideration, and any offers extended may be rescinded. Green Dot Corporation (NYSE: GDOT) is a financial technology and registered bank holding company committed to transforming the way people and businesses manage and move money, and making financial wellbeing and empowerment more accessible for all. Our proprietary technology enables faster, more efficient electronic payments and money management, powering intuitive and seamless ways for people to spend, send, control and save their money. Through our retail and direct bank, we offer a broad set of financial products to consumers and businesses including debit, prepaid, checking, credit and payroll cards, as well as robust money processing services, tax refunds, cash deposits and disbursements. Our Banking as a Service ("BaaS") platform enables a growing list of America's most prominent consumer and technology companies to design and deploy their own customized banking and money movement solutions for customers and partners in the US and internationally. Founded in 1999 and headquartered in Provo, UT, our company has served more than 33 million customers directly, and now operates primarily as a "branchless bank" with more than 90,000 retail distribution locations nationwide. Green Dot Bank is a subsidiary of Green Dot Corporation and member of the FDIC. > > > > > > > > > > What We Do: We build simple, seamless and secure financial tools for our customers and powerful solutions that fuel engagement, trust and value for partners. > > > > > > > > > > Our Mission: We give you the power to bank seamlessly, affordably and with confidence. > > > > > > > > > > Our Purpose: Access should not be a privilege, and we envision a world where modern banking and money management are at everyone’s fingertips—where banking enhances the flow of life. > > > > > > > > > > Our Values: Stewardship, Trust, Action, High Performance, and Teamwork.

Lead the data governance team in developing and enforcing data governance policies, standards, and best practices. Collaborate with various teams to ensure data quality, consistency, security, and accessibility across the organization. | A bachelor's degree in a related field and 5+ years of experience in data governance or management are required. Strong proficiency in SQL and familiarity with data governance tools and reporting tools are also essential. | We’re looking for talented professionals, anywhere in the United States, to join us in bringing smart money management and payment solutions to everyone’s fingertips. At Green Dot, we are evolving to a new and permanent “Work from Anywhere” model designed to maximize the benefits of remote work, promote and enable a strong culture of performance and connectedness, and attract the best and brightest talent who align with our entrepreneurial spirit and mission. > > > > > > > > > > JOB DESCRIPTION Job Title: Lead Analyst, Operational Analytics Location: Remote Department: Data Analytics Reports To: VP Data Analytics Position Summary: We are seeking a highly skilled and experienced team lead to spearhead the development and execution of our data governance strategy. This role requires a strong understanding of data management principles, hands-on experience with SQL querying/scripting, data mapping and a comprehensive grasp of data warehouse architecture. The ideal candidate will play a key role in ensuring data quality, consistency, security, and accessibility across the organization. Key Responsibilities: Lead the data governance team in developing and enforcing data governance policies, standards, and best practices. Partner with data stewards, data architects, and business units to ensure alignment between data governance goals and organizational priorities. Oversee data cataloging, metadata management, and data lineage initiatives. Conduct data mapping activities across various systems and sources. Collaborate with data engineers and database administrators to ensure data warehouse structures support governance initiatives. Identify and resolve data quality issues, define data quality metrics, and implement ongoing monitoring processes. Facilitate data governance councils and working groups to drive awareness, compliance, and engagement across data domains. Champion the adoption of a data-driven culture across the organization through training, communication, and support. Use existing tools such as MicroStrategy, Tableau, Power BI and Excel to build visual representations of data and present that to others. Required Qualifications: Bachelor’s degree in Information Systems, Computer Science, Data Management, Engineering or a related field. 5+ years of experience in data governance, data management, or a related role. Strong proficiency in SQL and experience with data mapping between source systems and data warehouses. Solid understanding of data warehouse structures, data modeling concepts, and ETL processes. Familiarity with data governance tools (e.g., Collibra, Informatica, Alation, or similar) is a plus but not required. Familiarity with reporting tools such as MicroStrategy, Tableau, Power BI and the skills to quickly pick up new Analytics tools. Strong experience working with Excel, developing Pivot Tables and structuring/formatting data. Excellent analytical, problem-solving, and communication skills. Proven ability to lead cross-functional teams and manage multiple priorities in a fast-paced environment. POSITION TYPE Regular PAY RANGE The targeted base salary for this position is $97,100 to $145,500 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location. > > > > > > > > > > We’re Here to Support You—Accommodations Upon Request Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates. If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know. We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity. Our goal is to support every applicant in showcasing their talents and potential. Work Authorization Requirement At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship. Green Dot Corporation (NYSE: GDOT) is a financial technology and registered bank holding company committed to transforming the way people and businesses manage and move money, and making financial wellbeing and empowerment more accessible for all. Our proprietary technology enables faster, more efficient electronic payments and money management, powering intuitive and seamless ways for people to spend, send, control and save their money. Through our retail and direct bank, we offer a broad set of financial products to consumers and businesses including debit, prepaid, checking, credit and payroll cards, as well as robust money processing services, tax refunds, cash deposits and disbursements. Our Banking as a Service ("BaaS") platform enables a growing list of America's most prominent consumer and technology companies to design and deploy their own customized banking and money movement solutions for customers and partners in the US and internationally. Founded in 1999 and headquartered in Provo, UT, our company has served more than 33 million customers directly, and now operates primarily as a "branchless bank" with more than 90,000 retail distribution locations nationwide. Green Dot Bank is a subsidiary of Green Dot Corporation and member of the FDIC. > > > > > > > > > > What We Do: We build simple, seamless and secure financial tools for our customers and powerful solutions that fuel engagement, trust and value for partners. > > > > > > > > > > Our Mission: We give you the power to bank seamlessly, affordably and with confidence. > > > > > > > > > > Our Purpose: Access should not be a privilege, and we envision a world where modern banking and money management are at everyone’s fingertips—where banking enhances the flow of life. > > > > > > > > > > Our Values: Stewardship, Trust, Action, High Performance, and Teamwork.

Lead end-to-end product planning and execution for risk and BSA/AML products, collaborating with cross-functional teams to meet stakeholder requirements. | 3+ years in risk or fraud product management in banking/payments, SQL and reporting tool experience, API management, and preferably a Bachelor's degree. | We’re looking for talented professionals, anywhere in the United States, to join us in bringing smart money management and payment solutions to everyone’s fingertips. At Green Dot, we are evolving to a new and permanent “Work from Anywhere” model designed to maximize the benefits of remote work, promote and enable a strong culture of performance and connectedness, and attract the best and brightest talent who align with our entrepreneurial spirit and mission. > > > > > > > > > > JOB DESCRIPTION Summary The Senior Product Manager will be responsible for designing and driving end-to-end product planning and execution for Green Dot's Risk and BSA/AML products and services. This position will lead the build out of risk and AML strategies for the Consumer and B2B base as well as partner with the payments team to define API integrations, and work closely with internal and external teams to ensure all partner and internal stakeholder requirements are met. This role will work closely with Business leaders, Product, Risk, Legal/Compliance, Operations and Engineering to develop customer journeys, and success metrics. Responsibilities Designs, develops and manages activities for launching GreenDot’s partner products and services from product definition and planning through production, release, and account management. Leads all stages of a product’s lifecycle including modifications, migrations, upgrades and maintenance of the product or feature. Manages the delivery of continuous and effective services and ensures project completion is within budget and in accordance with contract requirements. Analyzes product requirements and develops appropriate programs to ensure they’re successfully delivered. Triage product defects and ensure proper ownership and delegation towards resolutions. Collaborates closely with development, QA, and other internal teams. Manages compliance with all IT governance standards through approved tools, templates, policies, procedures, and process leanings. Performs other duties as needed. Requirements Bachelor's degree in computer science or related field preferred. 3+ years’ experience leading risk or fraud products within a banking or payments industry 3+ years’ experience of SQL and building reports using tools like Tableau or MicroStrategy Experience in managing API-based services. Ability to work in Pacific, Mountain or Central time zones preferred. Excellent teamwork skills. Strong ability to influence cross-functional teams. Working knowledge of Jira. Working knowledge of FinTech products and services preferred. Strong written and oral communication skills. POSITION TYPE Regular PAY RANGE The targeted base salary for this position is $87,500 to $131,100 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location. > > > > > > > > > > Green Dot promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Green Dot provides reasonable accommodations for candidates on request and respects applicants' privacy rights. Work Authorization Requirement At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship. Green Dot Corporation (NYSE: GDOT) is a financial technology and registered bank holding company committed to transforming the way people and businesses manage and move money, and making financial wellbeing and empowerment more accessible for all. Our proprietary technology enables faster, more efficient electronic payments and money management, powering intuitive and seamless ways for people to spend, send, control and save their money. Through our retail and direct bank, we offer a broad set of financial products to consumers and businesses including debit, prepaid, checking, credit and payroll cards, as well as robust money processing services, tax refunds, cash deposits and disbursements. Our Banking as a Service ("BaaS") platform enables a growing list of America's most prominent consumer and technology companies to design and deploy their own customized banking and money movement solutions for customers and partners in the US and internationally. Founded in 1999 and headquartered in Provo, UT, our company has served more than 33 million customers directly, and now operates primarily as a "branchless bank" with more than 90,000 retail distribution locations nationwide. Green Dot Bank is a subsidiary of Green Dot Corporation and member of the FDIC. > > > > > > > > > > What We Do: We build simple, seamless and secure financial tools for our customers and powerful solutions that fuel engagement, trust and value for partners. > > > > > > > > > > Our Mission: We give you the power to bank seamlessly, affordably and with confidence. > > > > > > > > > > Our Purpose: Access should not be a privilege, and we envision a world where modern banking and money management are at everyone’s fingertips—where banking enhances the flow of life. > > > > > > > > > > Our Values: Stewardship, Trust, Action, High Performance, and Teamwork.

Lead end-to-end product planning and execution for partner products, manage migration from on-prem to cloud, collaborate cross-functionally to meet partner and internal requirements. | 5+ years fintech or banking payments experience, 3+ years ACH and instant payments knowledge, cloud migration experience, strong teamwork and communication skills. | We’re looking for talented professionals, anywhere in the United States, to join us in bringing smart money management and payment solutions to everyone’s fingertips. At Green Dot, we are evolving to a new and permanent “Work from Anywhere” model designed to maximize the benefits of remote work, promote and enable a strong culture of performance and connectedness, and attract the best and brightest talent who align with our entrepreneurial spirit and mission. > > > > > > > > > > JOB DESCRIPTION Summary The Product Manager will be responsible for designing and driving end-to-end product planning and execution for Green Dot's Partner products and services. This position will lead the migration efforts of a partner platform from on-prem to cloud by helping define and prioritize market and partner requirements for API integrations, and work closely with internal and external teams to ensure all partner and internal stakeholder requirements are met. This role will work closely with Business leaders, Product, Risk, Legal/Compliance, Operations and Engineering to develop customer journeys and user experience, and success metrics. Responsibilities Designs, develops and manages activities for launching GreenDot’s partner products and services from product definition and planning through production, release, and account management. Leads all stages of a product’s lifecycle including modifications, migrations, upgrades and maintenance of the product or product line for the partnership. Manages the delivery of continuous and effective services and ensures project completion is within budget and in accordance with contract requirements. Analyzes product requirements and develops appropriate programs to ensure they’re successfully delivered. Works closely with senior management to create product plans and roadmaps. Triage product defects and ensure proper ownership and delegation towards resolutions. Collaborates closely with development, QA, and Account Management teams. Manages compliance with all IT governance standards through approved tools, templates, policies, procedures, and process leanings. Performs other duties as needed. Requirements Bachelor's degree in computer science or related field preferred. 5+ year experience with payments and money movement required including: 5+ years working in Fintech, or Banking technology industries with working knowledge of payments and consumer financial services. 3+ years implementing and/or supporting ACH (RDFI and ODFI) processing including understanding of the NACHA file format. 3+ years implementing and/or supporting instant payments (OCT, AFT, Ecommerce, etc). Experience migrating platforms from on-prem to cloud. Azure preferred. Other payments experience highly desired including: Prior experience implementing and/or supporting payment rails with MasterCard Send, Visa Direct, and/or Fiserv. Experience implementing RTP/FedNow. Payment Processor knowledge (PTS, First Data etc) and understanding of ISO 20022 messaging standards Experience in managing an API-based B2B services. Ability to work in Pacific, Mountain or Central time zones preferred. Excellent teamwork skills. Strong ability to influence cross-functional teams. Working knowledge of Jira. Working knowledge of FinTech products and services preferred. Strong written and oral communication skills. POSITION TYPE Regular PAY RANGE The targeted base salary for this position is $109,300 to $163,900 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location. > > > > > > > > > > Green Dot promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Green Dot provides reasonable accommodations for candidates on request and respects applicants' privacy rights. Work Authorization Requirement At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship. Green Dot Corporation (NYSE: GDOT) is a financial technology and registered bank holding company committed to transforming the way people and businesses manage and move money, and making financial wellbeing and empowerment more accessible for all. Our proprietary technology enables faster, more efficient electronic payments and money management, powering intuitive and seamless ways for people to spend, send, control and save their money. Through our retail and direct bank, we offer a broad set of financial products to consumers and businesses including debit, prepaid, checking, credit and payroll cards, as well as robust money processing services, tax refunds, cash deposits and disbursements. Our Banking as a Service ("BaaS") platform enables a growing list of America's most prominent consumer and technology companies to design and deploy their own customized banking and money movement solutions for customers and partners in the US and internationally. Founded in 1999 and headquartered in Provo, UT, our company has served more than 33 million customers directly, and now operates primarily as a "branchless bank" with more than 90,000 retail distribution locations nationwide. Green Dot Bank is a subsidiary of Green Dot Corporation and member of the FDIC. > > > > > > > > > > What We Do: We build simple, seamless and secure financial tools for our customers and powerful solutions that fuel engagement, trust and value for partners. > > > > > > > > > > Our Mission: We give you the power to bank seamlessly, affordably and with confidence. > > > > > > > > > > Our Purpose: Access should not be a privilege, and we envision a world where modern banking and money management are at everyone’s fingertips—where banking enhances the flow of life. > > > > > > > > > > Our Values: Stewardship, Trust, Action, High Performance, and Teamwork.

Oversee QA processes and audits to ensure compliance with financial regulations and improve customer support quality. | Bachelor's degree, 4 years in compliance or banking operations, QA experience in dispute call center, knowledge of financial regulations, and strong communication skills. | We’re looking for talented professionals, anywhere in the United States, to join us in bringing smart money management and payment solutions to everyone’s fingertips. At Green Dot, we are evolving to a new and permanent “Work from Anywhere” model designed to maximize the benefits of remote work, promote and enable a strong culture of performance and connectedness, and attract the best and brightest talent who align with our entrepreneurial spirit and mission. > > > > > > > > > > JOB DESCRIPTION Job Summary The QA Supervisor is responsible for reviewing and evaluating key aspects of the business processes on an ongoing basis to ensure that execution complies with internal policies and Regulation E requirements. When issues are identified, it is the QA Supervisor who will work with the relevant business units to remediate the issues in a timely fashion and to ensure they were implemented and functioning as intended. The QA Supervisor is responsible to lead weekly calibration sessions with 3rd party vendor providers to calibrate scoring, assist with recommended coaching, as well as identify opportunities in the customer support experience. Job Responsibilities • Manage assignment of QA tasks, including audit assignments, coaching assignments, and QA improvement projects. Oversee the utilization of CES internal QA tool within the Corporate QA team as well as outsourced BPOs • Develop appropriate quality control processes for post-completion reviews to ensure complaint handling conforms to the Customer Experience Program and supporting policies and procedures. • Provide timely, accurate and courteous responses to questions from the floor regarding quality within timeframe established by management. • Review Customer interactions to ensure best customer service and protocol is practiced. • Evaluate agent performance on calls and ensure quality is met for regulation standards. • Oversee sample testing every day/week/month which includes to listening to calls, performing case reviews, tracking opportunities, and reporting the findings. • Assist with escalations as needed Initiate outbound calls as needed for customer follow up and/or resolution. • Develop metrics, reporting, and other feedback mechanisms covering quality control and other review activities to provide insight into the health of the complaint resolution process and identify areas for potential enhancements and training opportunities. • Work with Customer Experience and Support’s complaint response team when process enhancements and training opportunities are identified, assisting with agent training and participating in the development of updated processes, procedures, and tools. • Escalate potential compliance concerns and significant customer service opportunities identified through the pre- and post-submission review of complaints and follow-up questions. • Coordinate activity with third-party BPO’s to drive customer engagement improvements. • Oversee timely completion and accuracy of submissions within the Agent Coaching Portal. • Perform other duties as needed. Job Requirements • Bachelor's degree in Business or related field • 4 years work experience in compliance, risk management, customer service or banking operations • Previous Quality Assurance Analyst experience in a Dispute Call/Center Environment required • Experience comprehending, and retaining specific knowledge of complex information to ensure compliance with regulatory requirements • Comprehensive understanding of processes related to financial/banking laws and regulations • Strong verbal and written communication skills • Strong interpersonal skills with the ability to build relationships • Strong analytical, research, organizational and problem-solving skills • Proficiency with MS Office especially Excel required • Experience with different relational databases like Teradata, Oracle, and SQL Server Preferred Qualifications • Financial services industry experience preferred • Regulation E environment experience preferred POSITION TYPE Regular PAY RANGE The targeted base salary for this position is $54,100 to $81,200 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location. > > > > > > > > > > Green Dot promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Green Dot provides reasonable accommodations for candidates on request and respects applicants' privacy rights. Work Authorization Requirement At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship.