Green Dot Corporation

Design and develop APIs and microservices for financial service solutions collaborating with cross-functional teams. | At least 5 years software engineering experience with 1 year technical leadership, proficient in C#, .NET, SQL, and cloud microservices. | We’re looking for talented professionals to join us in bringing smart money management and payment solutions to everyone’s fingertips. This position is classified as structured hybrid, with an expectation of a minimum of three (3) days per week working in the office and flexibility to work remotely on the remaining days. On-site expectations may evolve over time to support business needs, with clear communication provided in advance. > > > > > > > > > > JOB DESCRIPTION Location Requirement This position is open only to candidates who currently reside in one of the following approved locations: New York, NY; Birmingham, AL; Miami, FL; Tampa, FL; Blue Ash or Cincinnati, OH; or Los Angeles, CA Job Summary We are seeking a highly skilled and motivated Senior Software Engineer to join our BaaS team, supporting partner onboarding and BaaS platform enhancement initiatives. This role will be instrumental in building and supporting scalable, secure, and high-performance systems that enable embedded financial services across our partner ecosystem. Key Responsibilities Design and develop APIs and microservices that support BaaS onboarding and partner integration. Collaborate with product managers, architects, and other engineering teams to define technical requirements and deliver robust solutions. Support engineering excellence through code reviews, mentoring, and best practices in CI/CD, testing, and observability. Ensure compliance with SLA standards and contribute to the development of monitoring and alerting systems. Contribute to incident response and root cause analysis to improve system reliability. Draft architectural and design documentation to assist design options analysis and decision making. Evaluate emerging technologies from applicability to feasibility to adoption paths. Refactor and extend the existing codebase to fix defects and add features/functionality Create systems that are durable and flexible by developing for change – favor configurability over customization. Required Qualifications 5+ years of experience in software engineering, with at least 1 year in a technical leadership role. Strong portfolio of work showing experience developing secure and standards-compliant code across multiple platforms. Fluent in several of the following languages/platforms/libraries: C#, .NET, SQL, and hands-on experience with cloud platforms (Azure native services such as APIM, Azure SQL, Cosmos DB and Key Vault), container technologies, and caching frameworks. Solid understanding of RESTful API design, OAuth2, and OpenAPI specifications. Familiarity with event-driven (Service Bus, Event Hubs) and microservice based architecture patterns. Hands-on experience with leveraging and implementing observability dashboards and platforms (Datadog, Grafana). Ability to handle a fast-paced environment for iterative project turnarounds on mission & revenue critical, customer-facing applications Deep knowledge in Git, DevOps, Agile Scrum, and security best practices in financial services and compliance standards (PCI DSS, SOC 2). Preferred Qualifications Prior experience in fintech or embedded finance platforms. Familiarity with partner onboarding workflows and SLA management. Contributions to open-source projects or technical publications. **Ability to work in the U.S. without sponsorship** **Ability to meet the location requirement outlined above** POSITION TYPE Regular PAY RANGE The targeted base salary for this position is $121,400 to $173,300 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location. > > > > > > > > > > We’re Here to Support You—Accommodations Upon Request Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates. If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know. We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity. Our goal is to support every applicant in showcasing their talents and potential. Work Authorization Requirement At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship. Important Notice on Application Accuracy We value integrity in our hiring process. Please ensure that all information provided in your resume and application is accurate and authentic. Submissions found to be fraudulent or misleading will result in disqualification from consideration, and any offers extended may be rescinded.

Design and develop APIs and microservices to support platform onboarding and partner integration. | At least 5 years software engineering experience with 1 year technical leadership and proficiency in C#, .NET, and Azure. | We’re looking for talented professionals to join us in bringing smart money management and payment solutions to everyone’s fingertips. This position is classified as structured hybrid, with an expectation of a minimum of three (3) days per week working in the office and flexibility to work remotely on the remaining days. On-site expectations may evolve over time to support business needs, with clear communication provided in advance. > > > > > > > > > > JOB DESCRIPTION Location Requirement This position is open only to candidates who currently reside in one of the following approved locations: New York, NY; Birmingham, AL; Miami, FL; Tampa, FL; Blue Ash or Cincinnati, OH; or Los Angeles, CA Job Summary We are seeking a highly skilled and motivated Senior Software Engineer to join our BaaS team, supporting partner onboarding and BaaS platform enhancement initiatives. This role will be instrumental in building and supporting scalable, secure, and high-performance systems that enable embedded financial services across our partner ecosystem. Key Responsibilities Design and develop APIs and microservices that support BaaS onboarding and partner integration. Collaborate with product managers, architects, and other engineering teams to define technical requirements and deliver robust solutions. Support engineering excellence through code reviews, mentoring, and best practices in CI/CD, testing, and observability. Ensure compliance with SLA standards and contribute to the development of monitoring and alerting systems. Contribute to incident response and root cause analysis to improve system reliability. Draft architectural and design documentation to assist design options analysis and decision making. Evaluate emerging technologies from applicability to feasibility to adoption paths. Refactor and extend the existing codebase to fix defects and add features/functionality Create systems that are durable and flexible by developing for change – favor configurability over customization. Required Qualifications 5+ years of experience in software engineering, with at least 1 year in a technical leadership role. Strong portfolio of work showing experience developing secure and standards-compliant code across multiple platforms. Fluent in several of the following languages/platforms/libraries: C#, .NET, SQL, and hands-on experience with cloud platforms (Azure native services such as APIM, Azure SQL, Cosmos DB and Key Vault), container technologies, and caching frameworks. Solid understanding of RESTful API design, OAuth2, and OpenAPI specifications. Familiarity with event-driven (Service Bus, Event Hubs) and microservice based architecture patterns. Hands-on experience with leveraging and implementing observability dashboards and platforms (Datadog, Grafana). Ability to handle a fast-paced environment for iterative project turnarounds on mission & revenue critical, customer-facing applications Deep knowledge in Git, DevOps, Agile Scrum, and security best practices in financial services and compliance standards (PCI DSS, SOC 2). Preferred Qualifications Prior experience in fintech or embedded finance platforms. Familiarity with partner onboarding workflows and SLA management. Contributions to open-source projects or technical publications. **Ability to work in the U.S. without sponsorship** **Ability to meet the location requirement outlined above** POSITION TYPE Regular PAY RANGE The targeted base salary for this position is $121,400 to $173,300 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location. > > > > > > > > > > We’re Here to Support You—Accommodations Upon Request Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates. If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know. We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity. Our goal is to support every applicant in showcasing their talents and potential. Work Authorization Requirement At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship. Important Notice on Application Accuracy We value integrity in our hiring process. Please ensure that all information provided in your resume and application is accurate and authentic. Submissions found to be fraudulent or misleading will result in disqualification from consideration, and any offers extended may be rescinded.

Lead end-to-end product planning and execution for partner products, manage migration from on-prem to cloud, collaborate cross-functionally to meet partner and internal requirements. | 5+ years fintech or banking payments experience, 3+ years ACH and instant payments knowledge, cloud migration experience, strong teamwork and communication skills. | We’re looking for talented professionals, anywhere in the United States, to join us in bringing smart money management and payment solutions to everyone’s fingertips. At Green Dot, we are evolving to a new and permanent “Work from Anywhere” model designed to maximize the benefits of remote work, promote and enable a strong culture of performance and connectedness, and attract the best and brightest talent who align with our entrepreneurial spirit and mission. > > > > > > > > > > JOB DESCRIPTION Summary The Product Manager will be responsible for designing and driving end-to-end product planning and execution for Green Dot's Partner products and services. This position will lead the migration efforts of a partner platform from on-prem to cloud by helping define and prioritize market and partner requirements for API integrations, and work closely with internal and external teams to ensure all partner and internal stakeholder requirements are met. This role will work closely with Business leaders, Product, Risk, Legal/Compliance, Operations and Engineering to develop customer journeys and user experience, and success metrics. Responsibilities Designs, develops and manages activities for launching GreenDot’s partner products and services from product definition and planning through production, release, and account management. Leads all stages of a product’s lifecycle including modifications, migrations, upgrades and maintenance of the product or product line for the partnership. Manages the delivery of continuous and effective services and ensures project completion is within budget and in accordance with contract requirements. Analyzes product requirements and develops appropriate programs to ensure they’re successfully delivered. Works closely with senior management to create product plans and roadmaps. Triage product defects and ensure proper ownership and delegation towards resolutions. Collaborates closely with development, QA, and Account Management teams. Manages compliance with all IT governance standards through approved tools, templates, policies, procedures, and process leanings. Performs other duties as needed. Requirements Bachelor's degree in computer science or related field preferred. 5+ year experience with payments and money movement required including: 5+ years working in Fintech, or Banking technology industries with working knowledge of payments and consumer financial services. 3+ years implementing and/or supporting ACH (RDFI and ODFI) processing including understanding of the NACHA file format. 3+ years implementing and/or supporting instant payments (OCT, AFT, Ecommerce, etc). Experience migrating platforms from on-prem to cloud. Azure preferred. Other payments experience highly desired including: Prior experience implementing and/or supporting payment rails with MasterCard Send, Visa Direct, and/or Fiserv. Experience implementing RTP/FedNow. Payment Processor knowledge (PTS, First Data etc) and understanding of ISO 20022 messaging standards Experience in managing an API-based B2B services. Ability to work in Pacific, Mountain or Central time zones preferred. Excellent teamwork skills. Strong ability to influence cross-functional teams. Working knowledge of Jira. Working knowledge of FinTech products and services preferred. Strong written and oral communication skills. POSITION TYPE Regular PAY RANGE The targeted base salary for this position is $109,300 to $163,900 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location. > > > > > > > > > > Green Dot promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Green Dot provides reasonable accommodations for candidates on request and respects applicants' privacy rights. Work Authorization Requirement At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship. Green Dot Corporation (NYSE: GDOT) is a financial technology and registered bank holding company committed to transforming the way people and businesses manage and move money, and making financial wellbeing and empowerment more accessible for all. Our proprietary technology enables faster, more efficient electronic payments and money management, powering intuitive and seamless ways for people to spend, send, control and save their money. Through our retail and direct bank, we offer a broad set of financial products to consumers and businesses including debit, prepaid, checking, credit and payroll cards, as well as robust money processing services, tax refunds, cash deposits and disbursements. Our Banking as a Service ("BaaS") platform enables a growing list of America's most prominent consumer and technology companies to design and deploy their own customized banking and money movement solutions for customers and partners in the US and internationally. Founded in 1999 and headquartered in Provo, UT, our company has served more than 33 million customers directly, and now operates primarily as a "branchless bank" with more than 90,000 retail distribution locations nationwide. Green Dot Bank is a subsidiary of Green Dot Corporation and member of the FDIC. > > > > > > > > > > What We Do: We build simple, seamless and secure financial tools for our customers and powerful solutions that fuel engagement, trust and value for partners. > > > > > > > > > > Our Mission: We give you the power to bank seamlessly, affordably and with confidence. > > > > > > > > > > Our Purpose: Access should not be a privilege, and we envision a world where modern banking and money management are at everyone’s fingertips—where banking enhances the flow of life. > > > > > > > > > > Our Values: Stewardship, Trust, Action, High Performance, and Teamwork.

Oversee QA processes and audits to ensure compliance with financial regulations and improve customer support quality. | Bachelor's degree, 4 years in compliance or banking operations, QA experience in dispute call center, knowledge of financial regulations, and strong communication skills. | We’re looking for talented professionals, anywhere in the United States, to join us in bringing smart money management and payment solutions to everyone’s fingertips. At Green Dot, we are evolving to a new and permanent “Work from Anywhere” model designed to maximize the benefits of remote work, promote and enable a strong culture of performance and connectedness, and attract the best and brightest talent who align with our entrepreneurial spirit and mission. > > > > > > > > > > JOB DESCRIPTION Job Summary The QA Supervisor is responsible for reviewing and evaluating key aspects of the business processes on an ongoing basis to ensure that execution complies with internal policies and Regulation E requirements. When issues are identified, it is the QA Supervisor who will work with the relevant business units to remediate the issues in a timely fashion and to ensure they were implemented and functioning as intended. The QA Supervisor is responsible to lead weekly calibration sessions with 3rd party vendor providers to calibrate scoring, assist with recommended coaching, as well as identify opportunities in the customer support experience. Job Responsibilities • Manage assignment of QA tasks, including audit assignments, coaching assignments, and QA improvement projects. Oversee the utilization of CES internal QA tool within the Corporate QA team as well as outsourced BPOs • Develop appropriate quality control processes for post-completion reviews to ensure complaint handling conforms to the Customer Experience Program and supporting policies and procedures. • Provide timely, accurate and courteous responses to questions from the floor regarding quality within timeframe established by management. • Review Customer interactions to ensure best customer service and protocol is practiced. • Evaluate agent performance on calls and ensure quality is met for regulation standards. • Oversee sample testing every day/week/month which includes to listening to calls, performing case reviews, tracking opportunities, and reporting the findings. • Assist with escalations as needed Initiate outbound calls as needed for customer follow up and/or resolution. • Develop metrics, reporting, and other feedback mechanisms covering quality control and other review activities to provide insight into the health of the complaint resolution process and identify areas for potential enhancements and training opportunities. • Work with Customer Experience and Support’s complaint response team when process enhancements and training opportunities are identified, assisting with agent training and participating in the development of updated processes, procedures, and tools. • Escalate potential compliance concerns and significant customer service opportunities identified through the pre- and post-submission review of complaints and follow-up questions. • Coordinate activity with third-party BPO’s to drive customer engagement improvements. • Oversee timely completion and accuracy of submissions within the Agent Coaching Portal. • Perform other duties as needed. Job Requirements • Bachelor's degree in Business or related field • 4 years work experience in compliance, risk management, customer service or banking operations • Previous Quality Assurance Analyst experience in a Dispute Call/Center Environment required • Experience comprehending, and retaining specific knowledge of complex information to ensure compliance with regulatory requirements • Comprehensive understanding of processes related to financial/banking laws and regulations • Strong verbal and written communication skills • Strong interpersonal skills with the ability to build relationships • Strong analytical, research, organizational and problem-solving skills • Proficiency with MS Office especially Excel required • Experience with different relational databases like Teradata, Oracle, and SQL Server Preferred Qualifications • Financial services industry experience preferred • Regulation E environment experience preferred POSITION TYPE Regular PAY RANGE The targeted base salary for this position is $54,100 to $81,200 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location. > > > > > > > > > > Green Dot promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Green Dot provides reasonable accommodations for candidates on request and respects applicants' privacy rights. Work Authorization Requirement At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship.