Great American Insurance Group

Oversees claims operations, develops strategic plans, and manages team performance in an insurance setting. | Requires 6+ years in property and casualty claims handling, leadership experience, and professional designations like CPCU or AIC. | Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. Casualty Claims Manager/Senior Claims Manager Are you a problem-solver with a passion for helping others? Do you thrive in fast-paced environments where every day brings a new challenge? Do you enjoy leading and developing others to succeed in their careers? Join Great American Insurance Group as a Claims Manager/ Senior Claims Manager where you'll be at the forefront of delivering exceptional customer service and making a real impact in our customers' and employees’ lives. If you're ready to take your career to the next level, we want to hear from you! Great American's Corporate Claims Resolution Services (CRS) team receives a variety of claims from numerous Great American Insurance Company divisions involving property, general liability, professional liability, ocean marine, commercial auto, employer’s liability, aviation, and employment practices liability. In addition, CRS handles Great American legacy claims. Great American’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in‑office days are Tuesday–Thursday, with the fourth day determined by business needs. Essential Job Functions and Responsibilities Oversees Claims department operations, optimizing workflows and ensuring high productivity. Develops and implements strategic plans for the Claims department to align with business goals and objectives. Leads the strategic oversight of claims settlements to confirm coverage and determine liability, compensability, and damages. Advises team members on claim file management including settlement and reserving strategies. Analyzes claims data to identify trends, assess performance, and provide regular reports to senior management. Establishes reserves and provides insights or reports to Corporate Claims or senior management. Performs other duties as assigned. Job Requirements Education: Bachelor’s Degree or equivalent experience. Experience: Generally, a minimum of 6 years of experience in property and casualty claims handling, including a minimum of 3 years leadership experience. Completion of or continuing progress toward a professional designation preferred, such as Associate in Claims (AIC) or Chartered Property Casualty Underwriter (CPCU). Scope of Job/Qualifications: Typically manages 3 or more reports, as well as potentially managing supervisors / managers. Implements policies, procedures, and strategies under the direction of management. Leads and mentors claims professionals, ensuring they achieve excellence in their roles. Serves as a resource on insurance policy and claims handling procedures. Responsible for identifying opportunities for process improvements and implementing best practices to enhance efficiency and service quality. Responsible for performance and coaching of staff and decisions regarding talent selection, development, and performance management. Ensures new members of the team receive proper training. Business Unit: Corporate Claims Benefits: We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits. Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers. *Excludes seasonal employees and interns. Great American Insurance Group understands the importance of choosing a financially strong company. We are an organization built for the long term and are committed to giving you that strength. Why can you trust Great American Insurance Group? For nearly 150 years, Americans have trusted us to protect them. Our innovative insurance solutions and specialization serves niche marketplaces that we know well. This expertise gives us a successful foundation that spans generations. You never know where a career in insurance will take you. Whether you are starting your career or are looking for a company to grow your experience, at Great American Insurance Group, you can join our more than 8,500 employees to “Be Here. Be GREAT!” To learn more, visit our Career Page

Support claims operations by addressing inquiries, verifying information, and assisting with claim setup and entry under supervision. | High school diploma required, experience in claims processing or related support preferred, with strong communication skills and accuracy. | Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. Great American's Strategic Comp division is currently seeking a Claim Operations Associate to support our growing Claim Operations department. This is a work from home opportunity for candidates located in the Eastern or Central Time Zone. This is a non-exempt/hourly position with a schedule of 8:00 a.m. to 4:30 p.m. Monday-Friday. Responsibilities • Demonstrates beginner to intermediate knowledge of the claims operations and the ability to address simple requests and complaints received via telephone, email, or voicemail, with some guidance • Expands upon and employs problem-solving skills and learns the investigative methods needed to actively seek information required to resolve inquiries and issues • Accepts and resolves call center calls and utilizes call center software • Learns to identify discrepancies in information gathered • Refers non-routine/complex issues to manager or more experienced staff • Becomes familiar with and utilizes multiple computer systems for policy analysis, claim management, data management, reporting, and productivity • Learns to utilize ClaimConnect, ClaimCenter, OpsNow, and Outlook to track workload, manage activities, remain organized, and timely • May learn to execute basic claim setup and entry, coverage verification, and financial transactions • May assist with and/or create general correspondence • Maintains a professional demeanor in all situations • Performs all other duties and tasks as assigned • Works productively under close supervision; relies on instructions and pre-established guidelines to perform the functions of the job Qualifications Education, Experience, Location & Availability: • High school diploma is required • Related billing claims assistant, claims processing or claims operations support experience is required • Workers' compensation claims experience is preferred • Location within the Eastern or Central Time Zone is preferred • Must be available to work hours of 8:00 a.m. to 4:30 p.m. Monday-Friday. Additional Skills And Competencies • Excellent communication skills in both written and verbal form is required • Must be able to work with accuracy and speed with a variety of internal and external contacts • Must be self-motivated as this is a work-from-home position Physical Requirements • Sedentary (requires prolonged sitting, continuous use of computer) Business Unit Strategic Comp Salary Range $21.00 -$23.00 Benefits We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits. Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers. • Excludes seasonal employees and interns.

Maintains and configures applications, responds to service requests, and supports testing and debugging of applications. | Requires a minimum of 6 years of experience in IT or related fields, with skills in application configuration, security, and support. | Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. P&C IT Services provides professional services to help our business units and corporate functions use technology to create, manage, and optimize information and business processes. IT Services can include a wide range of activities such as: software development, data management, Cloud services, IT security, network security, technical support, establishing and overseeing access rights, procuring and maintaining equipment or software, managing the infrastructure, and defining security procedures, The overall goal of IT Services is to provide technology solutions that increase efficiency, reduce costs, and give our company a competitive advantage over our competitors. Great American’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site a minimum of two days a week, with the potential to work three days remotely. Core in‑office days are Tuesday and Thursday but will be determined by business needs. Essential Job Functions and Responsibilities Maintains and configures application to ensure application integrity and reliability: Tunes application to run smoothly. Implements enhancements to improve reliability, performance, and functionality. Creates and maintains files, standard reports, and ad-hoc reporting. Maintains application security. Responds to service requests. Prepares technical requests for program development, logic, coding, and corrections: Documents and communicates systems support issues to end-users. Contributes to test plan creation, testing, debugging, and installation support of an application. May have responsibility for performance and coaching of staff and may have a participatory role in decisions regarding talent selection, development, and performance management for direct reports. Performs other duties as assigned. Job Requirements Education: Bachelor’s Degree or equivalent experience. Field of Study: Information Technology, Business or a related discipline. Experience: Generally, a minimum of 6 years of related experience. Business Unit: Property & Casualty IT Services Benefits: We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits. Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers. *Excludes seasonal employees and interns. Great American Insurance Group understands the importance of choosing a financially strong company. We are an organization built for the long term and are committed to giving you that strength. Why can you trust Great American Insurance Group? For nearly 150 years, Americans have trusted us to protect them. Our innovative insurance solutions and specialization serves niche marketplaces that we know well. This expertise gives us a successful foundation that spans generations. You never know where a career in insurance will take you. Whether you are starting your career or are looking for a company to grow your experience, at Great American Insurance Group, you can join our more than 8,500 employees to “Be Here. Be GREAT!” To learn more, visit our Career Page

Lead and support telematics-enabled insurance product development, lifecycle management, operational support, and cross-functional collaboration to ensure successful product delivery and integration. | Requires 2+ years in product management or telematics within the insurance industry, strong communication and leadership skills, familiarity with telematics platforms, and ability to drive change management. | Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. We are seeking a proactive and adaptable Telematics Product Manager/Senior Telematics Product Manager to support the development, scaling, and lifecycle management of Telematics-enabled insurance products and programs. This role will contribute to business readiness assessments, cross-functional product delivery, and the integration of data assets, claims capabilities, and program offerings such as usage-based and behavior-based insurance. The ideal candidate will also lead & support the creation of industry-specific programs and help operationalize telematics strategies across business units. This position is located in our Cincinnati office and will work on a hybrid schedule. Remote applicants may be considered if not local to the Cincinnati area. Essential Job Functions & Responsibilities • Product Development: Lead & supportthe launch and scaling of telematics-enabled products and program solutions like usage-based and behavior-based insurance. • Lifecycle Management: Contribute to structured product lifecycle planning and facilitate product lifecycle planning and coordinate transition to run teams or business units for sustained operational success after launch. • Operational Support: Assist in documentation, training, and handoff processes to ensure smooth integration into business-as-usual operations. • Requirements Gathering: Collaborate with stakeholders to collect and document product requirements; help define repeatable intake and validation processes. • Business Readiness: Participate in readiness assessments and help build tailored playbooks to support strategic alignment across business units. • Claims & Data Integration: Work with claims and data teams to embed telematics capabilities into products and enhance risk assessment models. • Market Intelligence: Conduct competitive analysis and monitor trends to inform product positioning and ensure product/market fit. • Change Management: Support change initiatives through communication planning, training development, and stakeholder engagement. • Cross-Functional Collaboration: Partner with internal teams and vendors to ensure product compliance, prioritize initiatives, and manage resource planning. Job Qualifications: • Bachelor's degree in Business, Insurance, Communications, or related field • Minimum 2 years of experience in product management or telematics; insurance industry experience is required • Strong organizational, communication, and leadership skills, with the ability to influence cross-functional teams • Proven ability to manage products, programs, and projects across the full lifecycle-from strategy to execution and benefits realization • Familiarity with telematics platforms and insurance data workflows is a plus • Ability to analyze data to inform strategic decision making • Demonstrated success in driving change management and fostering collaboration across departments • Comfortable working independently and within fast-paced, dynamic environments • Passion for engaging with others and sharing knowledge about our work • Certifications such as LEAN, ProSci, or related are a plus Business Unit: Business Data and Analytics Benefits: Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs. We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees. Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.