Great American Insurance Group

Builds relationships with business units, develops technology strategies, and ensures delivery of IT services aligned with business goals. | Requires 15+ years of experience, deep insurance domain knowledge, and strong skills in technology, stakeholder management, and organizational change. | Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. Our enterprise P&C IT organization is on a mission is to accelerate the Great American strategy and empower the many Business Units and Shared Services with the appropriate technology, data, and applications to enable their business objectives and plans. We are looking to hire an IT Customer Engagement Lead who is a leader in our enterprise IT Organization and a strategic partner to one or more of our Divisions. As the strategic partner, you will be responsible for building (trust) relationships and partnering with our business customers to understand their business needs and challenges as well as define the capabilities, technology strategy, and target IT operating models to accelerate their business strategies and go to market plans. P&C IT Services is looking for a Customer Engagement Leader to join their team. The level for this position (Director, Assistant Vice President, or Vice President) will be based on the candidate's experience. This individual will work a hybrid schedule out of the Cincinnati office. If you have a passion for building relationships, helping companies win with technology, and staying current with industry trends, then read further – this is the role for you! Responsibilities Customer Relationship Management – Helps blur the lines between business and technology • Establishes the appropriate IT / Business engagement model and corresponding set of IT services aligned to a Divisions business model. This position will act as a mini CIO for these groups. • Develops relationships with key business stakeholders to understand their business strategies, needs, and challenges • Gathers information on the business and technology objectives for business units, identifies customer needs and creates a shared technology plan to support business outcomes • Ensures the customer is positioned best on technology AND data to support current and future needs Technology Strategy – Influences, provide options for the BU to win with technology and data • Gathers and communicates market research on insurance and technology trends that is relevant to our business customers • Participates in business strategy conversations helping define opportunities/ options to leverage technology and data to run, transform, or grow their businesses • Drives conversations with customers to define and influence the business capabilities, digital experiences, and new ways of working to enable business objectives • Develops a multi-year BU technology strategy and investment roadmap to address strategic outcomes and drive customer success for the short and long term • Helps define the target IT operating model and specific business unit technology strategies and transformation for digital, automation, data, analytics, application modernization as needed • Drives the business case for change and portfolio of initiatives and technology investment(s) aligned to business priorities Delivery Execution & Support - Advocates for the BU and ensures no surprises • Make sure customer needs are being met and understood by each department in the company from strategy to execution; knows which IT teams/resources to bring to the table and when • Collaborates with internal IT teams to identify options to leverage technology and data to enable business drivers for a Division around easy of doing business, new revenue, operational efficiencies, and improved decision making through the use of data and analytics • Partners with IT Delivery Managers, Enterprise Architects, and business stakeholders on developing the “OneTeam” delivery model playbook for success including the CSAT outcomes, team structure, roles, etc. across all initiatives for a particular business unit • Serves as a point of escalation to manage risks and concerns back to the customer across all portfolio’s of work for the business unit • Partners with business and technical teams to gather feedback on the health of the relationship and quality of delivery of IT services • Drives strategies and recommendations on strategies to drive adoption and continuous improvement opportunities for IT applications and assets Qualifications • A minimum of 15 years of related experience required • Prior experience within the P&C industry with deep knowledge Insurance domain expertise, a deep knowledge of various insurance functions across the value chain. • Strong level of technology expertise/breath (digital, automation, application modernization, data, analytics, etc.) • Strong experience building relationships (trust) and managing stakeholder expectations from strategy to planning and execution; including abilities to create win-win partnerships, with a strong understanding of give and take • Prior experience consulting skills or experience facilitating business and technology strategies; Ability to see the big picture and plan out steps to achieve it. • Ability to influence change, energize business and technical teams and foster buy in at all levels • Experience with navigating organizations and driving alignment and urgency across cross functional teams • Prior experience driving business transformation and organizational change • Prior experience leading complex and large-scale technology initiatives and engagements • Genuine curiosity and passion for all things technology to apply the industry trends into the business • Strong communication skills: verbal, written, listening to various levels across the organization • Strong Problem Solving and results orientation/ execution skills - Takes ownership in tasks and projects seeing them through to completion. Ability to handle complex and ambiguous situations. • Bachelor’s or advanced degree preferred Business Unit Property & Casualty IT Services Salary Range $155,600.00 -$208,400.00 Benefits Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs. We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees. Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.

Lead and support telematics-enabled insurance product development, lifecycle management, operational support, and cross-functional collaboration to ensure successful product delivery and integration. | Requires 2+ years in product management or telematics within the insurance industry, strong communication and leadership skills, familiarity with telematics platforms, and ability to drive change management. | Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. We are seeking a proactive and adaptable Telematics Product Manager/Senior Telematics Product Manager to support the development, scaling, and lifecycle management of Telematics-enabled insurance products and programs. This role will contribute to business readiness assessments, cross-functional product delivery, and the integration of data assets, claims capabilities, and program offerings such as usage-based and behavior-based insurance. The ideal candidate will also lead & support the creation of industry-specific programs and help operationalize telematics strategies across business units. This position is located in our Cincinnati office and will work on a hybrid schedule. Remote applicants may be considered if not local to the Cincinnati area. Essential Job Functions & Responsibilities • Product Development: Lead & supportthe launch and scaling of telematics-enabled products and program solutions like usage-based and behavior-based insurance. • Lifecycle Management: Contribute to structured product lifecycle planning and facilitate product lifecycle planning and coordinate transition to run teams or business units for sustained operational success after launch. • Operational Support: Assist in documentation, training, and handoff processes to ensure smooth integration into business-as-usual operations. • Requirements Gathering: Collaborate with stakeholders to collect and document product requirements; help define repeatable intake and validation processes. • Business Readiness: Participate in readiness assessments and help build tailored playbooks to support strategic alignment across business units. • Claims & Data Integration: Work with claims and data teams to embed telematics capabilities into products and enhance risk assessment models. • Market Intelligence: Conduct competitive analysis and monitor trends to inform product positioning and ensure product/market fit. • Change Management: Support change initiatives through communication planning, training development, and stakeholder engagement. • Cross-Functional Collaboration: Partner with internal teams and vendors to ensure product compliance, prioritize initiatives, and manage resource planning. Job Qualifications: • Bachelor's degree in Business, Insurance, Communications, or related field • Minimum 2 years of experience in product management or telematics; insurance industry experience is required • Strong organizational, communication, and leadership skills, with the ability to influence cross-functional teams • Proven ability to manage products, programs, and projects across the full lifecycle-from strategy to execution and benefits realization • Familiarity with telematics platforms and insurance data workflows is a plus • Ability to analyze data to inform strategic decision making • Demonstrated success in driving change management and fostering collaboration across departments • Comfortable working independently and within fast-paced, dynamic environments • Passion for engaging with others and sharing knowledge about our work • Certifications such as LEAN, ProSci, or related are a plus Business Unit: Business Data and Analytics Benefits: Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs. We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees. Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.