Graham Healthcare Group

Providing customer assistance, technical support, and administrative tasks related to real estate education programs. | Some college, strong interpersonal skills, multitasking, organizational skills, and ability to handle high-volume calls/emails. | Job Title Customer Support Specialist, II (Bob Hogue Real Estate) Location Remote/Nationwide, USA Additional Location(s) Employee Type Employee Working Hours Per Week 40 Job Description For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work. The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them. Responsible for providing assistance and support for the Bob Hogue School of Real Estate support team and student base. Candidate will monitor all incoming phone activity, providing enrollment assistance to students and general information for all real estate study programs. In addition, candidate will mentor new hires and assist Management team by performing general staff evaluations for quality control. Provides administrative and clerical support for school business office and assists management team and Instructor staff with specific duties related to class delivery. Job Responsibilities: • Answer all incoming phone calls and provide product information to new students. Advise students on the licensing process, answer questions and enroll students in study programs based on their specific needs. Monitor company voice mail system for calls received after hours and return unanswered calls. • Processing material and classroom enrollment orders received via company website. • Provide students with technical support which includes, but is not limited to: system log-in assistance, resetting passwords, navigating online courses, evaluating final exam reports and assisting with online purchases. • Assess customer complaints and concerns and escalate to management team as needed. • Greet and check-in live class students attending classes at the facility. Organize class materials for distribution, assist with Instructor prep and provide general assistance to participants. • Understand existing real estate licensing process, including laws pertaining to earning and maintaining a real estate license, and have a thorough knowledge of all state regulations for the school. • Process post-class course materials. Administer, score and submit test results for students. Receive and apply payments to student accounts and enter information into student database records. Analyze class session docs and coordinate make-up hours as needed for classroom or live online students. • Perform end-of-day procedures related to daily operations. This will include completion of email and voicemail responses, review outstanding student database entries and general office closure procedures. • Coordinate weekly printing, packaging, and delivery of materials for the branch office. This will include preparation of bulk marketing brochures and letters and class materials for enrolled students. • Oversee and track inventory of all office supplies and course materials. • Assist Operations Manager with training and support for new hires as needed. Assess and monitor staff skills and report any quality concerns to management team. • Periodically reach out to/communicate with local Real Estate Association Boards to build business relationships for the sales team. Represent company at local real estate events and assist Marketing team to expand partnership opportunities. Minimum Requirements: • Some college required • Interpersonal and customer service skills • Analytical and problem-solving skills • Multitasking and organizational skills • Ability to answer a high volume of calls and/or emails daily • Time-management skills Beyond base salary, our comprehensive total rewards package includes: - Remote work provides a flexible work/life balance - Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure) - Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members - Comprehensive health benefits new hire eligibility starts on day 1 of employment - Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities We are committed to providing a supportive and rewarding work environment where every employee can thrive. You can learn more about our full benefits package and total rewards philosophy here. At Kaplan, we believe in attracting, rewarding, and retaining exceptional talent. Our compensation philosophy is designed to be competitive within the market, reflecting the value we place on the skills, experience, and contributions of our employees, while taking into account labor market trends and total rewards. For full-time positions, Kaplan has three salary grades. This position is Salary Grade A: $31,200 to $78,647. The specific compensation offered will be determined by a variety of factors, including but not limited to the candidate's qualifications, relevant experience, education, skills, and market data. We are an equal opportunity employer and comply with all applicable federal and state wage laws. #LI-Remote Amanda Preston: #LI-NMB NOTICE: • Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana. • By supplying your phone number, you agree to receive communication via phone or text. • By submitting your application, you are confirming that you are legally authorized to work in the United States. Graham Healthcare Group is an Equal Opportunity Employer

Provide management and delivery of patient care plans in a home health setting, collaborating with a care team. | Must have an RN license, at least one year of RN home health experience, valid driver's license, and ability to use EMR and mobile devices. | Graham Healthcare Group is seeking a Registered Nurse (RN) Home Health for a nursing job in Wyoming, Michigan. Job Description & Requirements Specialty: Home Health Discipline: RN Duration: Ongoing 40 hours per week Shift: 8 hours Employment Type: Staff At Mary Free Bed at Home, we’re looking to add to our extraordinary care team. Grounded by our belief that outstanding care is best delivered in a team-based environment, our home health registered nurses lead and collaborate to provide management and delivery of patient care plans. In partnership with Mary Free Bed Rehabilitation Hospital, Mary Free Bed at Home is an accredited recognized leader in home health. We deliver industry-leading therapy and nursing expertise and services that exceed national benchmarks throughout the West Michigan service area. This position supports patients in Grand Rapids and surrounding areas and is eligible for a $10,000 first year success bonus to reward the accomplishment of key achievements during your first year! With our continued growth in this region, we’re looking for nurses who have at least one year of Home Health experience to make an immediate impact. Our high value rewards package: Upward earning potential through our competitive pay per visit compensation model with a 4-month orientation pay guarantee. Up to 23 paid holiday and personal days off in year one 401k plan with matching contributions Quarterly clinical outcome bonuses DailyPay: Access your money when you want it! Industry-leading 360 You™ benefits program The option to lease a new Toyota or Ford vehicle at a significantly discounted price below MSRP Certain benefits may vary based on your employment status. Our supportive environment includes: A comprehensive onboarding program Clinical educators, preceptors, and supervisors to mentor and guide Up to 90% off higher education (degrees, certifications) and test preparation for you and your family Dedicated schedulers to support flexible scheduling options 24/7/365 after-hours care team members Tools to support career mobility and growth A company provided tablet and smart phone with 24/7/365 IT support Company paid emotional health and wellness support for you and your family We are looking for compassionate nurses with: RN license in the state you work Graduate from an approved school of practical nursing One year of RN experience and the clinical competence to deliver quality patient care Current driver’s license and ability to spend ~20% of your day driving to/from patient locations A commitment to consistently meet critical deadlines for charting The skills needed to self-manage your time and schedule Demonstrated experience with tablets, mobile phones and EMR software We are an equal opportunity employer and value diversity at our company. NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana. By supplying your phone number, you agree to receive communication via phone or text. By submitting your application, you are confirming that you are legally authorized to work in the United States. Includes compensation related to patient care visits, non-visit activities, paid days off, shift premium pay, and first year success bonus. Low end of the range is the average annual compensation earned based on a fully productive caseload. The high end of the range is reflective of those who exceed productivity. *Compensation potential varies by market. JR# JR247810 Graham Healthcare Group Job ID #J​R​2​4​7​8​1​0. Posted job title: Home Health RN $10,000 Bonus About Graham Healthcare Group Graham Healthcare Group, a subsidiary of Graham Holdings Company (NYSE: GHC), is comprised of Residential Home Health and Hospice, AHN Healthcare@Home, and Mary Free Bed at Home. Each company offers industry-leading care coordination, healthcare solutions, and clinical expertise to make patients and their families our top priority. When you join us, you’ll have the opportunity to build a meaningful career by enhancing the quality and consistency of patient care, all while having the flexibility and support from an industry-leading organization. Benefits Holiday Pay Pet insurance Medical benefits Vision benefits Life insurance Continuing Education 401k retirement plan Wellness and fitness programs Mileage reimbursement Employee assistance programs Dental benefits Discount program