Graham Healthcare Group

Compensation

Full Description

Job Title Customer Support Specialist, II (Bob Hogue Real Estate) Location Remote/Nationwide, USA Additional Location(s) Employee Type Employee Working Hours Per Week 40 Job Description For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work. The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them. Responsible for providing assistance and support for the Bob Hogue School of Real Estate support team and student base. Candidate will monitor all incoming phone activity, providing enrollment assistance to students and general information for all real estate study programs. In addition, candidate will mentor new hires and assist Management team by performing general staff evaluations for quality control. Provides administrative and clerical support for school business office and assists management team and Instructor staff with specific duties related to class delivery. Job Responsibilities: • Answer all incoming phone calls and provide product information to new students. Advise students on the licensing process, answer questions and enroll students in study programs based on their specific needs. Monitor company voice mail system for calls received after hours and return unanswered calls. • Processing material and classroom enrollment orders received via company website. • Provide students with technical support which includes, but is not limited to: system log-in assistance, resetting passwords, navigating online courses, evaluating final exam reports and assisting with online purchases. • Assess customer complaints and concerns and escalate to management team as needed. • Greet and check-in live class students attending classes at the facility. Organize class materials for distribution, assist with Instructor prep and provide general assistance to participants. • Understand existing real estate licensing process, including laws pertaining to earning and maintaining a real estate license, and have a thorough knowledge of all state regulations for the school. • Process post-class course materials. Administer, score and submit test results for students. Receive and apply payments to student accounts and enter information into student database records. Analyze class session docs and coordinate make-up hours as needed for classroom or live online students. • Perform end-of-day procedures related to daily operations. This will include completion of email and voicemail responses, review outstanding student database entries and general office closure procedures. • Coordinate weekly printing, packaging, and delivery of materials for the branch office. This will include preparation of bulk marketing brochures and letters and class materials for enrolled students. • Oversee and track inventory of all office supplies and course materials. • Assist Operations Manager with training and support for new hires as needed. Assess and monitor staff skills and report any quality concerns to management team. • Periodically reach out to/communicate with local Real Estate Association Boards to build business relationships for the sales team. Represent company at local real estate events and assist Marketing team to expand partnership opportunities. Minimum Requirements: • Some college required • Interpersonal and customer service skills • Analytical and problem-solving skills • Multitasking and organizational skills • Ability to answer a high volume of calls and/or emails daily • Time-management skills Beyond base salary, our comprehensive total rewards package includes: - Remote work provides a flexible work/life balance - Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure) - Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members - Comprehensive health benefits new hire eligibility starts on day 1 of employment - Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities We are committed to providing a supportive and rewarding work environment where every employee can thrive. You can learn more about our full benefits package and total rewards philosophy here. At Kaplan, we believe in attracting, rewarding, and retaining exceptional talent. Our compensation philosophy is designed to be competitive within the market, reflecting the value we place on the skills, experience, and contributions of our employees, while taking into account labor market trends and total rewards. For full-time positions, Kaplan has three salary grades. This position is Salary Grade A: $31,200 to $78,647. The specific compensation offered will be determined by a variety of factors, including but not limited to the candidate's qualifications, relevant experience, education, skills, and market data. We are an equal opportunity employer and comply with all applicable federal and state wage laws. #LI-Remote Amanda Preston: #LI-NMB NOTICE: • Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana. • By supplying your phone number, you agree to receive communication via phone or text. • By submitting your application, you are confirming that you are legally authorized to work in the United States. Graham Healthcare Group is an Equal Opportunity Employer