Grafana Labs

Refactor and scale Grafana's core architecture for a multi-tenant observability platform including coding, on-call rotation, and cross-team collaboration. | Strong Golang coding skills, SaaS platform experience, distributed systems knowledge, excellent communication, and remote collaboration ability. | Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X. We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This is a remote position. We are looking for candidates in the US and Canada. The Opportunity: As our Cloud / Grafana-as-a-service business continues to grow, we've started to change Grafana's core architecture to be fully multi-tenant and scalable, as well as a solid platform for our opinionated Cloud apps. We're looking for someone with a lot of experience with SaaS platforms at scale. We are turning Grafana into a proper observability app platform where OSS and proprietary apps can directly tap into dashboards, alerts, incidents, and telemetry and deliver even more integrated experiences. To get there, we need to refactor a big part of Grafana so that it’s simpler and standardized. Grafana is used by countless OSS and Cloud users across different platforms, so planning and rolling out changes safely to avoid service disruptions is crucial; we are looking for someone who is excited about this sort of work. What You’ll Be Doing: Coding new features, enhancing the operational experience of the systems you develop, and iteratively improving them based on production insights Authoring, contributing to and reviewing design documents Taking an active role in shaping the roadmap Mentoring and supporting other team members and collaborating with different teams across the organization Owning the experience of our customers by participating in weekday 12h x 5d and a separate weekend 24h x 2d on-call rotations. We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always paired with strong code review and quality standards. You’ll also have access to frontier models (e.g., GPT-Codex 5/3, Claude Opus 4.7, Gemini 3 Pro). What Makes You a Great Fit: You have strong coding skills and operational experience; you were responsible for operating the software you have built. You have worked on a SaaS platform and dealt with common distributed systems problems (e.g. scalability, multi-tenancy, data isolation, HA, …) You have excellent communication skills. You can express your ideas with great clarity in writing and during meetings. You know when to pick which mode of communication. You are willing to work across teams. Your work has to be aligned with the needs of other squads and external stakeholders. You make your plans transparent, bring stakeholders on board, and are open to feedback and suggestions. You are pragmatic; you prioritize progress over perfection; you can handle ambiguity. We are using Golang on the backend; you are either already familiar with Golang or are excited to learn the language In the United States, the compensation range for this role is $174,986 - $209,983 USD. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.

Develop and operate scalable SaaS platform features with strong collaboration and mentorship. | Experienced in SaaS platform backend development, operational software ownership, excellent communication, and cross-team collaboration. | This is a remote position. We are looking for candidates in the US and Canada. The Opportunity: As our Cloud / Grafana-as-a-service business continues to grow, we've started to change Grafana's core architecture to be fully multi-tenant and scalable, as well as a solid platform for our opinionated Cloud apps. We're looking for someone with a lot of experience with SaaS platforms at scale. We are turning Grafana into a proper observability app platform where OSS and proprietary apps can directly tap into dashboards, alerts, incidents, and telemetry and deliver even more integrated experiences. To get there, we need to refactor a big part of Grafana so that it's simpler and standardized. Grafana is used by countless OSS and Cloud users across different platforms, so planning and rolling out changes safely to avoid service disruptions is crucial; we are looking for someone who is excited about this sort of work. What You'll Be Doing: - Coding new features, enhancing the operational experience of the systems you develop, and iteratively improving them based on production insights - Authoring, contributing to and reviewing design documents - Taking an active role in shaping the roadmap - Mentoring and supporting other team members and collaborating with different teams across the organization - Owning the experience of our customers by participating in weekday 12h x 5d and a separate weekend 24h x 2d on-call rotations. We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups-always paired with strong code review and quality standards. You'll also have access to frontier models (e.g., GPT-Codex 5/3, Claude Opus 4.7, Gemini 3 Pro). What Makes You a Great Fit: - You have strong coding skills and operational experience; you were responsible for operating the software you have built. - You have worked on a SaaS platform and dealt with common distributed systems problems (e.g. scalability, multi-tenancy, data isolation, HA, ...) - You have excellent communication skills. You can express your ideas with great clarity in writing and during meetings. You know when to pick which mode of communication. - You are willing to work across teams. Your work has to be aligned with the needs of other squads and external stakeholders. You make your plans transparent, bring stakeholders on board, and are open to feedback and suggestions. - You are pragmatic; you prioritize progress over perfection; you can handle ambiguity. - We are using Golang on the backend; you are either already familiar with Golang or are excited to learn the language In the United States, the compensation range for this role is $174,986 - $209,983 USD. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes-RSUs help us stay aligned and invested as we scale globally.

Design, build, operate, and maintain critical backend systems for large-scale observability databases in a fully remote environment. | Senior-level backend engineering experience with cloud systems, microservices, observability tools, strong collaboration, and programming skills (Go preferred, others acceptable). | Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X. We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. Staff Backend Engineer - Mimir Query, Databases This is a remote position. We are looking for candidates in the USA time zones. What is Grafana Cloud? Grafana Cloud is our composable observability platform that integrates metrics, logs, traces, and profiles with Grafana. It allows our customers to leverage the best open source observability software – including Prometheus, Mimir, Loki, Tempo, and Pyroscope – without the overhead of installing, maintaining and scaling their own observability stack. The Databases team owns and operates the telemetry databases that are Mimir for metrics, Loki for logs, Tempo for traces, and Pyroscope for profiles. Our databases are offered as a hosted service in Grafana Cloud, and additionally as on-premise solutions with Grafana Enterprise Metrics, Grafana Enterprise Logs, and Grafana Enterprise Traces. They are multi-tenant distributed systems implemented in Go and operating at scale on Kubernetes across all major Cloud service providers (AWS, GCP, Azure). As a company we are remote-first and global, we embrace people of different experiences and backgrounds to build diverse teams where every person brings a new perspective to the software. Mimir Squad The Mimir squad has 3 sub-squads, Ingest, Storage, and Query, which together maintain the Mimir OSS project, and additionally own and operate Grafana Cloud Metrics across 3 major cloud providers. Engineers on the team focus on optimizing the efficiency and resilience of processing, storing, and querying metrics at large volumes. These services operate at a large scale and performance is key to keeping the offering competitive and running smoothly. A Mimir engineer has various work streams. They are likely engaged in a larger project with another engineer, and they are also incorporating some performance and reliability improvements discovered through operating the system in production. They are also responsible for writing and reviewing PRs and design documents from other engineers in the squad, shepherding automated release rollouts, and participating in the on-call rotation for their systems. What will you be doing: • Take an active role in influencing our roadmap and your own career objectives • Work with your team to deliver new features, then use the results to iterate and improve. • Drive projects from initial idea all the way to operations once it is in the hands of customers • Embrace our open-source culture and contribute to other projects that may not directly fall within your team’s scope • Design, build, operate, and maintain critical systems, owning the reliability, performance, and availability • Be a part of your team’s follow-the-sun on-call rotations and take ownership of the services you’re running • Support other team members, participate in design discussions and collaborate with the team • Learn new skills by gaining a deeper understanding of our cloud product and our customers and getting to know the codebase of a large distributed system We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always with strong code review and quality standards. You'll also have access to the latest frontier models from OpenAI, Anthropic, and Google. What makes you a great fit: You are a motivated self starter with a bias towards action. You are customer focused. We build everything with our users in mind. You have a passion for creating intuitive products that fit customers’ needs. You have good time management skills, which you leverage to work on the right things at the right time. • Pragmatism: You are able to take on complex challenges and break them down to achieve short feedback loops: to analyze, design, and build modular solutions, deliver MVPs, gather data and feedback and then progress iteratively • Collaboration and communication: The smallest unit we have is a squad. You’ll be working with your teammates in a fully remote setup. Good communication and time management skills are a must. • Solid experience with at least one programming language. We use Go, but if you have familiarity with Python, C, C++, Rust or similar then that translates well • Experience with leading and delivering projects from gathering requirements, brainstorming ideas all the way to shipping a product to the customer’s hands in a self-driven and collaborative way • Experience with developing software that runs in the Cloud or experience with systems engineering • Experience with being on-call and following the DevOps model • Experience writing clean, robust, and performant software that is easily maintained by others • Familiarity with observability systems, know when to use metrics, logs, traces, to debug a problem. • Comfortable with microservices architecture and distributed systems • Experience and comfort developing with LLMs like Claude and Codex on your day to day Bonus Points For: • Experience working with Kubernetes • Experience working with queue systems, e.g. the Kafka protocol • Been a user of Grafana and Prometheus in operational roles (including on-call for your team at a previous employer or just using these tools on hobby/homelab projects) • Familiarity with the concept of infrastructure as code Compensation & Rewards: In the United States, the Base compensation range for this role is USD 174,986 - USD 209,983. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here. • Compensation ranges are country-specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. • Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: • 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. • Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. • Transparent Communication – Expect open decision-making and regular company-wide updates. • Innovation-Driven – Autonomy and support to ship great work and try new things. • Open Source Roots – Built on community-driven values that shape how we work. • Empowered Teams – High trust, low ego culture that values outcomes over optics. • Career Growth Pathways – Defined opportunities to grow and develop your career. • Approachable Leadership – Transparent execs who are involved, visible, and human. • Passionate People – Join a team of smart, supportive folks who care deeply about what they do. • In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. • Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer:Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.

Lead technical engagements with customers and provide feedback to product and engineering teams. | 5+ years in technical pre-sales, preferably with open-source or monitoring technologies, strong communication skills. | Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X. We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity: Make a difference. Are you looking for something new in your career? Enjoy a challenge? Love to innovate and learn? This is an exciting opportunity to join a technology startup in a high growth phase. Our Majors Solutions Engineering team are our in-house, customer-facing product experts. The Majors SE team enables Grafana Labs worldwide growth by educating potential and existing customers to ensure they are happy and successful. We share our technical and product expertise with customers through demos, hands-on enablement, presentations, technical evaluations and ongoing interaction. We also partner closely with our Sales team to help qualify and close opportunities. The Majors SE team is also one of the primary routes of communication from our customers through into the Product Management and Engineering teams. What You’ll Be Doing: Join as an early member of a high growth team working together to solve technical and customer problems the right way Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility Deliver product and technical presentations to potential and existing customers Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape Drive product conversations based on need and problems learned during customer interactions Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material What Makes You a Great Fit: Ideally located on the West Coast of the US 5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space while we will be adding more junior folks later on, right now we just need team members that can hit the ground running. We’re a startup so your job duties will be varied and complex and will require strong judgment, collaboration, and leadership We are a remote-first company so you would need to learn to work and collaborate with an international team You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products You will love solving technical challenges and thrive on bringing creative solutions to our customers You should have a technical mindset and a desire to grow technically. Great candidates may be a recent grad of a coding bootcamp or have previous post-sales or engineering experience–we are excited to see what unique experiences and skill sets you bring to the table! You are self-motivated, initiative, creative, and maybe you’ve already done a brave thing or two in your life! Compensation & Rewards: In the United States the OTE (On-Target Earnings) compensation range for this role is $204,000 - $254,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.

Lead and manage the IT SOX program including risk assessment, control design, testing, and collaboration with auditors and stakeholders to ensure compliance and remediation. | 10+ years in IT SOX compliance, IT audit, or risk advisory with expertise in COSO, SOX 404, ITGCs, PCAOB standards, and relevant certifications. | Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X. We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity: We're looking for a Senior Manager, IT SOX Audit to help stand up Grafana Labs' IT SOX program from the ground up as we scale our controls and governance for our next stage of growth. This is a hands-on, high-visibility role reporting to the Head of Internal Audit, with direct exposure to Finance, IT, Engineering, Security, and senior leadership. This is a player-coach individual contributor role today. You'll architect and execute the IT SOX program yourself and with external consultant support, influencing through expertise rather than direct reports. As the function matures, you'll have the opportunity to broaden your scope into technology and IT audit and to build and lead a team over time. Success here isn't measured by control test completion rates or a tally of audit projects. It's measured by whether Grafana is more risk-intelligent, better controlled, and able to continue to scale because of your work. This is ideal for someone who enjoys building from scratch, partnering closely with stakeholders, and leveraging modern tools, including AI, to deliver efficient, high-impact assurance. What You'll Be Doing: Partner with the Head of Internal Audit to build and operate Grafana's IT SOX program from the ground up: scoping, risk assessment, control design, and testing across IT general controls (ITGCs) and key application controls tied to financial reporting. Design and execute all phases of IT SOX activity: walkthroughs, design and operating effectiveness testing, documentation, status tracking, deficiency identification, and remediation validation. Assess ITGCs and application controls across key financial systems and Grafana's cloud/SaaS environment (e.g., NetSuite, Salesforce, Workday]). Own the IT SOX documentation library in partnership with the Business Process / Finance SOX lead (narratives, flowcharts, and IT risk-and-control matrices (RCMs), and keep it audit-ready at all times. Drive deficiency management conversations with control owners, advocating for automation-first, scalable remediation over manual, siloed patches. Own the relationship with external IT auditors, ensuring testing methodologies and documentation meet PCAOB standards and align with external auditor expectations to create the foundation for a future reliance strategy. Leverage AI and automation to enhance scoping, testing, and continuous monitoring, building capabilities and operationalizing insights, not just running checklists. Evaluate the IT control impact of new systems, tools, operations, and policies as Grafana scales. Manage co-source partner resources while maintaining quality and driving consistency across the program. Report on IT SOX status, risks, deficiencies, and remediation to the Head of Internal Audit and senior leadership. Over time, help extend the function beyond SOX into broader technology and IT audit, and build, mentor, and scale a team as the organization grows. What Makes You a Great Fit: 10+ years of progressive experience in IT SOX compliance, IT audit, or IT risk advisory in Big 4 (or similar) and/or an in-house audit, compliance, or risk management function. Proven hands-on expertise in COSO, SOX 404, ITGCs, ITACs, and PCAOB audit standards. Experience standing up, scaling, or transforming an IT SOX program, ideally in a pre-IPO or newly public, high-growth SaaS environment. Experience auditing cloud-native, SaaS environments and modern ERPs and business applications (e.g., NetSuite, Salesforce, Workday). Track record of implementing or optimizing AI and automated compliance and audit capabilities. Fluency in key frameworks such as COSO, COBIT, NIST CSF, and ISO 27001. Experience with GRC / audit tools, or building home-grown solutions. Strong project management and organizational skills with the ability to oversee complex programs and prioritize ruthlessly. Proven ability to inform and influence senior management stakeholders. You can influence without authority and make technical risk clear, urgent, and actionable. CISA, CPA, CIA, or CISSP strongly preferred. High integrity, ownership, curiosity, and a continuous-improvement mindset. Bonus Points For: A blend of both Big 4 (or similar) and in-house audit, compliance, or risk management leadership experience. Experience in a pre-IPO and/or newly public, high-growth, consumption/usage-based SaaS technology company. Additional certifications that signal breadth and depth: CPA, CISM, CRISC, or CGEIT. ISACA AAIA (Advanced in AI Audit), or a demonstrated track record of investing in AI governance and audit innovation. Experience broadening an audit function beyond SOX into technology, operational, or advisory assurance. Experience working in globally distributed organizations. Compensation & Rewards: In the United States, the base compensation range for this role is $163,000 - $195,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes; RSUs help us stay aligned and invested as we scale globally. #LI-Remote Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market's defined pay range & benefits at the beginning of the process. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.

Architect and guide implementation of observability solutions and manage technical customer relationships. | 5+ years technical support or consulting experience, Kubernetes deployment experience, strong communication, and observability expertise. | Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers - including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce - trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we're backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X. We're scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that's okay. If this role excites you, we'd love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity: At Grafana Labs, we're redefining what post-sales technical partnership looks like-and it starts with the Observability Architect. This is a role for deeply technical experts who are ready to step into strategic leadership with our most important customers. If you thrive at the intersection of systems thinking, architecture design, and customer impact-this is your stage. As an Observability Architect, you will be the technical owner of long-term customer success. You'll architect and guide the implementation of complex observability solutions across a wide range of modern infrastructure and application environments. You'll build strategic relationships with engineers, SREs, and architects-ensuring Grafana's technology is not just deployed, but deeply embedded into mission-critical systems. Working hand-in-hand with our Engagement Managers, you'll lead technical discovery, design, onboarding, and enablement-all with a focus on delivering tangible outcomes. You'll spot patterns, solve hard problems, and guide customers through their observability maturity curve with authority and clarity. You'll also represent the technical voice of our customers internally-shaping product feedback and roadmap priorities by working closely with Engineering and Product Management. This is a hands-on, high-impact role for those who want to go deep, stay technical, and directly influence customer success at scale. Join us and become part of the most respected observability team in the industry. What You'll Be Doing: • Serve as the primary technical point of contact for a portfolio of Grafana customers. • Design the observability maturity journey of customers and assist them on that path. • Provide expert-level troubleshooting and guidance to drive adoption. • Conduct regular technical reviews and health checks to ensure client success. Assist in RCA to understand issues that affect customer satisfaction, retention, and overall product experience. • Advise clients on best practices and strategies for leveraging our technology to achieve their business goals • Collaborate with clients to develop and execute technical roadmaps. • Identify opportunities for clients to optimize their cost, expand their use of our solutions and drive adoption of new products and features. • Develop and maintain strong, long-term relationships with key stakeholders. • With the support of our Engagement Managers and Onboarding Solutions Architects, own customer lifecycle. • Drive the adoption and effective use of our product suite within your customer portfolio to maximize their value from our platform and ensure a strong return on investment. • Act as the voice of the customer within the company, advocating for their needs, priorities and feature requests. • Conduct training sessions and workshops to educate clients on our technology. • Develop and deliver technical documentation, guides, and tutorials. • Work alongside account teams to participate in and/or conduct regular reviews with customers to identify areas for improvement, calculate ROI, assess their satisfaction, and discuss upcoming needs and projects. • Prepare and present reports on client metrics, achievements, and areas of focus. What Makes You a Great Fit: • Located on the East Coast • Bachelor's degree in Computer Science, Information Technology, Math or a related field (or equivalent experience). • Experience deploying and operating Kubernetes. • 5+ years of experience in a technical support, technical account management, consulting, SE or Professional Services role within the technology industry. • Strong understanding of observability solutions. Grafana, Prometheus, and Loki a plus. • Proven ability to manage multiple clients and projects simultaneously. • Excellent problem-solving and analytical skills. • Outstanding communication and interpersonal skills. • Experience with relevant tools and technologies, e.g., CRM software, ticketing systems, specific programming languages. • Ability to travel as needed to meet with clients (up to 25%). • Identify and provide timely workarounds and solutions to meet a customer's business needs. • You have some observability expertise, preferably architect level • First class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. Ability to articulate our value proposition and the technical advantages of our products • You will love solving technical challenges and thrive on bringing creative solutions to our customers Bonus Points For: • 5+ years of technical sales, TAM or other post sales technical experience, ideally with open source technologies, or in the observability space. • Great at connecting product usage to value (ROI). • Great at managing customer lifecycle. • You will be creative in solving customer adoption challenges. • You can proactively assist customers with technical issues that may arise and assist in the troubleshooting and root cause analysis. • You should have a technical mindset and a desire to grow technically. Great candidates may be a recent grad of a coding bootcamp or have previous post-sales or engineering experience-we are excited to see what unique experiences and skill sets you bring to the table! In the US, the OTE compensation range for this role is $182,000 - $217,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes-RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market's defined pay range & benefits at the beginning of the process. Why You'll Thrive at Grafana Labs: • 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. • Scaling Organization - Tackle meaningful work in a high-growth, ever-evolving environment. • Transparent Communication - Expect open decision-making and regular company-wide updates. • Innovation-Driven - Autonomy and support to ship great work and try new things. • Open Source Roots - Built on community-driven values that shape how we work. • Empowered Teams - High trust, low ego culture that values outcomes over optics. • Career Growth Pathways - Defined opportunities to grow and develop your career. • Approachable Leadership - Transparent execs who are involved, visible, and human. • Passionate People - Join a team of smart, supportive folks who care deeply about what they do. • In-Person onboarding - We want you to thrive from day 1 with your fellow new 'Grafanistas' to learn all about what we do and how we do it. • Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you've applied to a job, check out our privacy policy.

Architect and lead implementation of complex observability solutions and customer success for Grafana Labs clients. | Requires 5+ years technical experience with observability solutions, Kubernetes, strong communication, and customer lifecycle management. | Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers - including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce - trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we're backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X. We're scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that's okay. If this role excites you, we'd love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity: At Grafana Labs, we're redefining what post-sales technical partnership looks like-and it starts with the Observability Architect. This is a role for deeply technical experts who are ready to step into strategic leadership with our most important customers. If you thrive at the intersection of systems thinking, architecture design, and customer impact-this is your stage. As an Observability Architect, you will be the technical owner of long-term customer success. You'll architect and guide the implementation of complex observability solutions across a wide range of modern infrastructure and application environments. You'll build strategic relationships with engineers, SREs, and architects-ensuring Grafana's technology is not just deployed, but deeply embedded into mission-critical systems. Working hand-in-hand with our Engagement Managers, you'll lead technical discovery, design, onboarding, and enablement-all with a focus on delivering tangible outcomes. You'll spot patterns, solve hard problems, and guide customers through their observability maturity curve with authority and clarity. You'll also represent the technical voice of our customers internally-shaping product feedback and roadmap priorities by working closely with Engineering and Product Management. This is a hands-on, high-impact role for those who want to go deep, stay technical, and directly influence customer success at scale. Join us and become part of the most respected observability team in the industry. What You'll Be Doing: • Serve as the primary technical point of contact for a portfolio of Grafana customers. • Design the observability maturity journey of customers and assist them on that path. • Provide expert-level troubleshooting and guidance to drive adoption. • Conduct regular technical reviews and health checks to ensure client success. Assist in RCA to understand issues that affect customer satisfaction, retention, and overall product experience. • Advise clients on best practices and strategies for leveraging our technology to achieve their business goals • Collaborate with clients to develop and execute technical roadmaps. • Identify opportunities for clients to optimize their cost, expand their use of our solutions and drive adoption of new products and features. • Develop and maintain strong, long-term relationships with key stakeholders. • With the support of our Engagement Managers and Onboarding Solutions Architects, own customer lifecycle. • Drive the adoption and effective use of our product suite within your customer portfolio to maximize their value from our platform and ensure a strong return on investment. • Act as the voice of the customer within the company, advocating for their needs, priorities and feature requests. • Conduct training sessions and workshops to educate clients on our technology. • Develop and deliver technical documentation, guides, and tutorials. • Work alongside account teams to participate in and/or conduct regular reviews with customers to identify areas for improvement, calculate ROI, assess their satisfaction, and discuss upcoming needs and projects. • Prepare and present reports on client metrics, achievements, and areas of focus. What Makes You a Great Fit: • Located on the East Coast • Bachelor's degree in Computer Science, Information Technology, Math or a related field (or equivalent experience). • Experience deploying and operating Kubernetes. • 5+ years of experience in a technical support, technical account management, consulting, SE or Professional Services role within the technology industry. • Strong understanding of observability solutions. Grafana, Prometheus, and Loki a plus. • Proven ability to manage multiple clients and projects simultaneously. • Excellent problem-solving and analytical skills. • Outstanding communication and interpersonal skills. • Experience with relevant tools and technologies, e.g., CRM software, ticketing systems, specific programming languages. • Ability to travel as needed to meet with clients (up to 25%). • Identify and provide timely workarounds and solutions to meet a customer's business needs. • You have some observability expertise, preferably architect level • First class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. Ability to articulate our value proposition and the technical advantages of our products • You will love solving technical challenges and thrive on bringing creative solutions to our customers Bonus Points For: • 5+ years of technical sales, TAM or other post sales technical experience, ideally with open source technologies, or in the observability space. • Great at connecting product usage to value (ROI). • Great at managing customer lifecycle. • You will be creative in solving customer adoption challenges. • You can proactively assist customers with technical issues that may arise and assist in the troubleshooting and root cause analysis. • You should have a technical mindset and a desire to grow technically. Great candidates may be a recent grad of a coding bootcamp or have previous post-sales or engineering experience-we are excited to see what unique experiences and skill sets you bring to the table! In the US, the OTE compensation range for this role is $182,000 - $217,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes-RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market's defined pay range & benefits at the beginning of the process. Why You'll Thrive at Grafana Labs: • 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. • Scaling Organization - Tackle meaningful work in a high-growth, ever-evolving environment. • Transparent Communication - Expect open decision-making and regular company-wide updates. • Innovation-Driven - Autonomy and support to ship great work and try new things. • Open Source Roots - Built on community-driven values that shape how we work. • Empowered Teams - High trust, low ego culture that values outcomes over optics. • Career Growth Pathways - Defined opportunities to grow and develop your career. • Approachable Leadership - Transparent execs who are involved, visible, and human. • Passionate People - Join a team of smart, supportive folks who care deeply about what they do. • In-Person onboarding - We want you to thrive from day 1 with your fellow new 'Grafanistas' to learn all about what we do and how we do it. • Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you've applied to a job, check out our privacy policy.

Develop and maintain cloud integrations and observability features across frontend and backend using TypeScript, Go, and Jsonnet. | Requires strong backend and frontend development skills with Go and TypeScript, product focus, and good communication in observability ecosystem. | Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X. We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This is a full-time remote opportunity. We are considering candidates from US and Canada only (EST time zone). The Opportunity: The Grafana Cloud Observability department is focused on enabling developers to understand the health and performance of their applications and infrastructure in any environment by providing tools to instrument their code, ingest observability data into Grafana Cloud and visualize and explore it. In this role, you will be part of the Cloud Integrations team. We develop our portfolio of integrations that allow customers to collect, visualize and act on telemetry from various systems and applications. The software you will create is a core building block for the users of Grafana Cloud, and has direct impact on Grafana Cloud’s out of the box experience. Our work is built on Open Source technologies such as Prometheus and OpenTelemetry, which you will also have the opportunity to actively contribute to. What You’ll Be Doing: You will bring your software engineering expertise to develop the tooling that powers our portfolio of cloud integrations and observability apps; working to develop, maintain and scale our infrastructure observability features in Grafana Cloud. We’re looking for someone who can work across the full stack: Frontend - written in Typescript / React Backend - written in Golang Monitoring Mixins - written in Jsonnet Day to day, that looks like: Ship features end to end, from the UI a user clicks through to the backend services behind it and the dashboards and alerts that ship with each integration Move between parts of the stack as the work demands. Some weeks are a React panel, some weeks a Go service, some weeks a Jsonnet mixin Own projects from problem statement to production, including talking to users and checking whether what you shipped actually worked Represent the team's work outside the team: write the design proposals, run the demos, and make the case for our roadmap in cross-team discussions Contribute upstream to Prometheus, OpenTelemetry and Grafana Alloy where our work touches them Join the on-call rotation for the services you own We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always with strong code review and quality standards. You'll also have access to the latest frontier models from OpenAI, Anthropic, and Google. As we have embraced a remote-first approach and our engineering team is primarily remote, it is essential to possess strong communication skills and the ability to work independently. We provide support and hold regular meetings through video calls to ensure effective collaboration and alignment. What Makes You a Great Fit: Interest in working across the full stack, with a product-focused mindset. You start from the user problem and are comfortable deciding what to build, not only how to build it Experience on both the backend and the frontend. We use Go and TypeScript; solid experience with comparable languages translates well Fluency with AI-assisted development. You use coding agents and LLM tooling as part of how you work, and you have a clear view of where they speed things up and where they get in the way Comfort being visible. You raise concerns early, advocate for your team's work across the org, and turn quiet good work into decisions other people can see and act on Working knowledge of the observability ecosystem: Prometheus, Grafana dashboards, alerting, and what it takes to run these systems in production Strong written communication. Most of our decisions happen in docs, issues and pull requests across several time zones Bonus Points For: Experience contributing to or maintaining Open Source projects, with evidence of successful pull requests and community collaboration Experience working on Developer Tooling with a large user base Experience building Grafana plugins, apps or dashboards Familiarity with Grafana Alloy, the OpenTelemetry Collector, or similar telemetry pipeline tooling Experience writing Jsonnet, or another configuration-as-code language You have been on-call for the systems you instrument, so you know what a useful alert looks like In US, the OTE (On-Target Earnings)/Base compensation range for this role is USD $154,445 - $185.334. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.

Develop and scale AI features and agentic workflows for incident detection and resolution using observability data. | Strong software engineering background with experience in production-ready GenAI applications, LLM prompt engineering, cloud-native environments, and observability tools. | Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X. We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This is a remote opportunity and we would be interested in applicants from USA time zones only at this time. Senior AI Engineer The Opportunity: At Grafana, we build observability tools that help users understand, respond to, and improve their systems – regardless of scale, complexity, or tech stack. The Grafana AI teams play a key role in this mission by helping users make sense of complex observability data through AI-driven features. These capabilities reduce toil, lower the barrier of domain expertise, and surface meaningful signals from noisy environments. What makes our team different is how we work: we operate with a high degree of autonomy and ownership, both as individuals and as a team. Engineers are empowered to make decisions, move quickly, and validate ideas early – while being supported by a deeply collaborative culture that values curiosity, feedback, and cross-functional partnership. We’re looking for an AI Software Engineer with a strong software engineering background, a quick iteration mindset, and a passion for experimentation – balanced by a focus on shipping and scaling impactful features that deliver value to users. You’ll work closely with cross-functional teams to develop, test, and ship AI-powered features that contribute to improving infrastructure and observability quality through automation, while also expanding the capabilities of AI agents across the observability stack to assist users with incident response. As the team matures, there’s a broad opportunity to expand or redefine this role based on impact and initiative. What You’ll Be Doing: Build and deliver AI solutions: Take ownership of developing high-performance AI features to help users detect, triage, and resolve incidents using observability data and tools. Rapid experimentation and iteration: Implement a highly iterative process where you quickly prototype, test, and validate with real users, including shipping and evolving LLM- or agent-powered workflows for incident lifecycle management and automated analysis tasks. Collaborate cross-functionally: Work with data analysts, product managers, and designers to shape AI-driven product features, including integration of agentic components with internal tools, alerting systems, runbooks, and developer workflows. Utilize AI tools effectively: Use AI and automation tools to enhance both product functionality and your own development workflows. Effective communication: You’ll be working in a highly dynamic and collaborative environment, so we need someone who can communicate effectively and contribute across teams. Ownership and impact: Take full ownership of the AI solutions you develop, ensuring they are not only innovative but also scalable, maintainable, and aligned with real user workflows. We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always paired with strong code review and quality standards. You’ll also have access to frontier models (e.g., GPT-Codex 5/3, Claude Opus 4.6, Gemini 3 Pro). What Makes You a Great Fit: Strong engineering skills: Solid experience building production software systems (backend and / or full stack). You’re a self-starter, capable of tackling complex engineering problems with minimal supervision. AI experience with a practical mindset: You’re familiar with AI technologies and frameworks, and you focus on delivering high-quality solutions that work in the real world, not just in theory. Quick iteration and experimentation: You’re comfortable releasing prototypes, collecting feedback, and iterating with a pragmatic mindset. Proven initiative: You take ownership and drive projects forward, pushing boundaries to find the most impactful solutions. You can deal with ambiguity and are able to define scope where things are loosely defined. Collaborative attitude: You communicate effectively with peers, product managers, and designers. You’re open to feedback, and you bring a solutions-oriented mindset to the table. Requirements: Experience with LLMs, prompt engineering, and building applications powered by GenAI. Proven track record of delivering software that made it into production and is actively used by users. Exposure to working in cloud-native environments (e.g., AWS, GCP, Azure). Experience using observability tools to understand and troubleshoot system behavior. Bonus Points For: Experience building or working with agent frameworks or multi‑agent workflows. Experience with infrastructure / devops related tooling: Kubernetes, Docker, Terraform or similar for deployments. Familiarity with model fine-tuning techniques. Experience building observability tooling. Compensation & Rewards: In the United States, the Base compensation range for this role is USD 127,651 - USD 203,867. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.

Design and implement backend architecture for AI-native data intelligence focusing on scalable SaaS and APIs. | Requires production-grade backend software experience with LLMs, GenAI, cloud-native environments, and observability tools. | Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X. We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This is a remote opportunity and we are looking for candidates from the U.S. or Canada. Residents of Quebec are not eligible for this role. At Grafana Labs, we build observability tools that help users understand, respond to, and improve their systems – regardless of scale, complexity, or tech stack. We recently started a skunkworks initiative with a mission to bring observability to the rest of the business. Our goal is to make Grafana the single best place where humans and AI agents understand and act on real-time data from across the enterprise. As part of this initiative, we are building an AI-native data intelligence system that gives agents reliable, governed access to enterprise context. This system helps agents retrieve the right data, metadata, definitions, lineage, quality signals, and institutional knowledge without every agent builder having to maintain their own brittle context files. The principle is simple: the context system retrieves, agents decide, and data teams maintain the intelligence. The new team is a mix of seasoned Grafanistas and new hires. We operate with a high degree of autonomy and ownership, both as individuals and as a team. Engineers are empowered to make decisions, move quickly, and validate ideas early – while being supported by a deeply collaborative culture that values curiosity, feedback, and cross-functional partnership. We’re looking for a Staff-level Backend Engineer to help build the first production services for this context layer management system. You will design and ship the core backend architecture that powers ingestion, context storage, retrieval APIs, and agent-facing integrations. This is an early-stage role on a high-autonomy team, so you should be comfortable working through ambiguity, making pragmatic architectural decisions, and building systems that can evolve from internal dogfooding to production-grade SaaS. As the team matures, there’s a broad opportunity to expand or redefine this role based on impact and initiative. Key responsibilities: Build the core backend services: Design, implement, test, and operate the first services for context ingestion, context indexing, retrieval orchestration, API access, source configuration, and system administration. Create a scalable SaaS foundation: Help define and build the architecture for a multi-tenant service, including tenant isolation, usage tracking, quotas, audit logs, background jobs, and reliable service boundaries. Power agent-facing retrieval workflows: Build APIs and service interfaces that allow AI agents, MCP tools, CLIs, and internal applications to retrieve relevant context, provenance, confidence signals, and warnings. Work across product and infrastructure: Partner with the team to make practical tradeoffs between fast experimentation and long-term reliability, especially as the project moves from prototype to production. Operate what you build: Instrument services with metrics, logs, traces, alerts, and dashboards. Use observability tools to understand system behavior and improve reliability. Contribute to technical direction: Help shape the architecture, service boundaries, storage choices, API contracts, deployment patterns, and engineering practices for a new product area. Effective communication: You’ll be working in a highly dynamic and collaborative environment, so we need someone who can communicate effectively and contribute across teams. Ownership and impact: Take full ownership of the AI solutions you develop, ensuring they are not only innovative but also scalable, maintainable, and aligned with real user workflows. What we're looking for: Strong engineering skills: Solid experience building production-grade, user-facing software systems. You’re a self-starter, capable of tackling complex engineering problems and making UI design decisions with minimal supervision. AI experience with a practical mindset: You’re familiar with AI technologies and frameworks, and you focus on delivering high-quality solutions that work in the real world, not just in theory. Quick iteration and experimentation: You’re comfortable releasing prototypes, collecting feedback, and iterating with a pragmatic mindset. Proven initiative: You take ownership and drive projects forward, pushing boundaries to find the most impactful solutions. You can deal with ambiguity and are able to define scope where things are loosely defined. Collaborative attitude: You communicate effectively with your peers. You’re open to feedback, and you bring a solutions-oriented mindset to the table. Requirements: Experience with LLMs, prompt engineering, and building applications powered by GenAI. Proven track record of delivering software that made it into production and is actively used by users. Exposure to working in cloud-native environments (e.g., AWS, GCP, Azure). Experience using observability tools to understand and troubleshoot system behavior. Nice to have: Experience building or working with agent frameworks or multi‑agent workflows. Experience as a data analyst or work with data platforms (e.g., Looker, Tableau, PowerBI, Snowflake, DataBricks) Experience building tools for data engineering. In the US, the Base compensation range for this role is $174,986 - $209,983. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here. #LI-Remote *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.

Design, build, and operate backend systems for Grafana Cloud stacks ensuring reliability, scalability, and operational clarity. | Requires experience with backend systems, distributed SaaS platforms, Golang, Kubernetes, cloud infrastructure, and mentoring in a remote environment. | Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Clouds actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This is a remote opportunity and we would be interested in applicants located in USA time zones (EST + CST only at this time). Staff Backend Engineer - Application Core Services, Stacks The Opportunity: Application Core Services (AppCore) is a group within Platform, in the Foundations department. Foundations produces the Internal Engineering Platform (IEP) and partners closely with our Cloud, Enterprise, and Grafana teams. Our team develops the essential systems driving Grafanas business operations. We utilize the grafana.com platform to engineer bespoke integrations and solutions that unify the diverse technical ecosystem of a modern software enterprise. The team owns important domain areas that help keep both our customer workflows and internal business processes running smoothly. AppCore is made up of multiple squads, each focused on one or more of these domains. Our work includes maintaining the billing engine responsible for customer usage calculation, automating provisioning after a customer signs a contract, integrating with cloud marketplaces such as AWS, Azure, and GCP, and building and maintaining the user portal our customers rely on to manage their accounts. This is a team working at the intersection of product, platform, and business operations. The systems we build are critical to how Grafana scales. We are looking for engineers who enjoy solving complex workflow and systems problems, improving reliability and developer experience, and building software that directly supports both customers and internal stakeholders. As a company we are remote-first and global, we embrace people of different experiences and backgrounds to build diverse teams where every person brings a unique perspective to the software. Engineers at Grafana also have the opportunity to contribute to Open Source communities and collaborate across teams beyond their immediate scope. What You’ll Be Doing: The AppCore Stacks squad owns the systems that create, configure, reconcile, migrate, and operate Grafana Cloud stacks at scale. A stack is the customer-facing Grafana Cloud environment that connects an organization to Grafana and the backend services it uses, including Mimir, Loki, Tempo, plugins, dashboards, data sources, and stack-level configuration. Our work sits at the intersection of product, platform, and operations. We build the control-plane services and workflows that keep stack state aligned across grafana.com, Stack State Service (SSS), Hosted Grafana, cloud regions, and the underlying Grafana Cloud infrastructure. When this domain works well, customers get reliable stack creation, safe configuration rollout, predictable migrations, and fewer manual operational interventions. • Design, build, and operate reconciliation systems, including the SSS backend, to track desired stack state, detect and repair drift across stack templates, grafana.com state, Hosted Grafana, and actual customer stack configuration • Collaborate across SSS, grafana.com, and deployment configurations to ensure stack lifecycle workflows remain reliable, observable, and resilient • Improve operational efficiency by reducing deployment complexity (e.g., aiming for single PR regional SSS deployment) and contributing to the Stack Config Reconciliation project • Manage rollout mechanisms for provisioned plugins, dashboards, data sources, Grafana versions, release channels, and stack-level configuration • Support new region and cluster rollouts, including the operational paths required to bring stacks online safely in new Grafana Cloud regions • Improve incident response and recovery paths for stack misalignment, reconciliation failures, plugin rollout issues, and Hosted Grafana integration failures • Partner with Product, Hosted Grafana, Infrastructure, Support, and adjacent AppCore squads on customer-impacting stack lifecycle work • Contribute to roadmap planning, technical design, OnCall improvements, and long-term simplification of stack operations • You will help own the production behavior of the systems you build. That includes improving runbooks, dashboards, alerts, reconciliation safety, rollout controls, and recovery procedures. You should be comfortable debugging across service boundaries and making careful changes in systems that affect customer stacks Of course, there is an on-call component to this role and one that we take seriously. As a company, we hire globally (remote-first) to ensure our on-call remains healthy and aligned to approximately 12 daylight hours per day. You will work closely with counterparts in other regions to provide balanced coverage and shared ownership. We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always paired with strong code review and quality standards. You’ll also have access to frontier models (e.g., GPT-Codex 5/3, Claude Opus 4.6, Gemini 3 Pro). What Makes You a Great Fit: At Grafana, we actively embrace AI-assisted and agentic development practices, integrating these technologies into both our engineering workflows and the systems we deliver. We encourage our engineers to thoughtfully leverage AI tools to enhance every stage of the lifecycle, from design and implementation to testing, documentation, and operations. We also look for strategic opportunities to embed agentic capabilities within our services to eliminate toil, bolster reliability, and ensure that complex customer workflows remain resilient and safe. We are seeking a Staff Backend Engineer who thrives on building production systems where correctness, scalability, and operational clarity are paramount. As a remote-first organization, you should be comfortable collaborating asynchronously across time zones and taking full ownership of the critical systems powering Grafana Cloud. Our team is small and operates with a high degree of independence; you will be expected to lead major projects, coordinate across service boundaries, and help define the technical direction for our domain. You will be particularly successful in this role if you enjoy solving challenges related to stateful systems, eventual consistency, and reconciliation loops. We value engineers who can take ambiguous lifecycle requirements and transform them into explicit, modular solutions. You should be adept at breaking down complex systems work into safe, iterative increments while clearly communicating technical tradeoffs to both internal stakeholders and adjacent product teams. Some things you might be expected to do could include: • Writing efficient, readable, and easy to maintain code • Designing new microservices or systems • Collaborating with teammates and other departments to reach consensus on proposed solutions • Coordinating with product and UX when needed • Responding to customer requests and feedback • When ready, participating in our follow-the-sun OnCall rotation • Participating in team decisions, such as roadmap planning and prioritization Requirements: • You have at least 1 year of fully remote work experience • You have worked on a big SaaS platform and dealt with common distributed systems problems (e.g. scalability, multi-tenancy, data isolation, HA, …) • Have professional experience with Golang and be willing to work across both backend service and application code • Care deeply about developer and user experience and the quality of the products that you work on • Have some experience with delivering projects from gathering requirements, and brainstorming ideas to shipping a product to the customer’s hands in a self-driven way • You write clean, robust, well-tested software that other engineers can understand, operate, and maintain • Have experience with mentoring junior engineers in a collaborative but asynchronous environment • Can take on complex challenges and break them down to achieve tight learning loops: to analyze, design, and build modular solutions, deliver MVPs, gather data and feedback, and then progress iteratively • You are willing to work across teams. Your work has to be aligned with the needs of other squads and external stakeholders. You make your plans transparent, bring stakeholders on board, and are open to feedback and suggestions • Strong Kubernetes experience in AWS, GCP, or Azure, and familiarity with infrastructure-as-code tooling (Helm, Terraform, Jsonnet, etc.) • Experience participating in blameless incident response and writing high-quality post-incident reviews Bonus Points For: • Experience with TypeScript/Node.js • Experience with Kubernetes control-plane patterns, operators, reconcilers, or desired-state systems • Experience with Jsonnet/Tanka, Terraform, Flux, Argo, or similar deployment/configuration tooling • Experience working on SaaS provisioning, tenancy, regional expansion, plugin rollout, or customer lifecycle systems • Experience with incident response involving configuration drift, partial failure, or cross-service state mismatch Compensation & Rewards: In the United States, the Base compensation range for this role is USD 174,986 - USD 209,983. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: • 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. • Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. • Transparent Communication – Expect open decision-making and regular company-wide updates. • Innovation-Driven – Autonomy and support to ship great work and try new things. • Open Source Roots – Built on community-driven values that shape how we work. • Empowered Teams – High trust, low ego culture that values outcomes over optics. • Career Growth Pathways – Defined opportunities to grow and develop your career. • Approachable Leadership – Transparent execs who are involved, visible, and human. • Passionate People – Join a team of smart, supportive folks who care deeply about what they do. • In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. • Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Remote Skills: Amazon Web Services (AWS), Analysis Skills, Artificial Intelligence (AI), Billing, Budgeting, Business Operations, Business Processes, Cloud Computing, Code Reviews, Communication Skills, Cost Control, Customer Relations, Customer Support/Service, Data Collection, Debugging Skills, Distributed Computing, Documentation, Ecosystems, Establish Priorities, GCP (Good Clinical Practices), Incident Management, Incident Response, Leadership, Machine Tool, Mentoring, Microservices, Microsoft Product Family, Microsoft Windows Azure, Node.js, On Call, Onboarding, Open Source, Operational Improvement, Operational Strategy, Product Shipments, Production Systems, Project/Program Coordination, Prototyping, Public/Media/Press/Analyst Relations, Quality Metrics, Reconciliation, Refactoring, Reliability Engineering, Reporting Dashboards, Requirements Management, Safety Alerts, Safety/Work Safety, Salesforce.com, Software Administration, Software Engineering, Software as a Service (SaaS), System Operations, Team Lead/Manager, Team Player, Technical/Engineering Design, Telemetry, Testing, User Interface/Experience (UI/UX), Value Engineering, Web Client Plug-ins, Work From Home About the Company: Grafana Labs

Develop and operate scalable SaaS platform features, mentor team members, and participate in on-call rotations. | Strong coding and operational experience on SaaS platforms, excellent communication, and willingness to work across teams with Golang familiarity or eagerness to learn. | Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Clouds actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This is a remote position. We are looking for candidates in the US and Canada. The Opportunity: As our Cloud / Grafana-as-a-service business continues to grow, weve started to change Grafanas core architecture to be fully multi-tenant and scalable, as well as a solid platform for our opinionated Cloud apps. Were looking for someone with a lot of experience with SaaS platforms at scale. We are turning Grafana into a proper observability app platform where OSS and proprietary apps can directly tap into dashboards, alerts, incidents, and telemetry and deliver even more integrated experiences. To get there, we need to refactor a big part of Grafana so that it’s simpler and standardized. Grafana is used by countless OSS and Cloud users across different platforms, so planning and rolling out changes safely to avoid service disruptions is crucial; we are looking for someone who is excited about this sort of work. What You’ll Be Doing: • Coding new features, enhancing the operational experience of the systems you develop, and iteratively improving them based on production insights • Authoring, contributing to and reviewing design documents • Taking an active role in shaping the roadmap • Mentoring and supporting other team members and collaborating with different teams across the organization • Owning the experience of our customers by participating in weekday 12h x 5d and a separate weekend 24h x 2d on-call rotations. We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always paired with strong code review and quality standards. You’ll also have access to frontier models (e.g., GPT-Codex 5/3, Claude Opus 4.7, Gemini 3 Pro). What Makes You a Great Fit: • You have strong coding skills and operational experience; you were responsible for operating the software you have built. • You have worked on a SaaS platform and dealt with common distributed systems problems (e.g. scalability, multi-tenancy, data isolation, HA, …) • You have excellent communication skills. You can express your ideas with great clarity in writing and during meetings. You know when to pick which mode of communication. • You are willing to work across teams. Your work has to be aligned with the needs of other squads and external stakeholders. You make your plans transparent, bring stakeholders on board, and are open to feedback and suggestions. • You are pragmatic; you prioritize progress over perfection; you can handle ambiguity. • We are using Golang on the backend; you are either already familiar with Golang or are excited to learn the language In the United States, the compensation range for this role is $174,986 - $209,983 USD. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: • 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. • Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. • Transparent Communication – Expect open decision-making and regular company-wide updates. • Innovation-Driven – Autonomy and support to ship great work and try new things. • Open Source Roots – Built on community-driven values that shape how we work. • Empowered Teams – High trust, low ego culture that values outcomes over optics. • Career Growth Pathways – Defined opportunities to grow and develop your career. • Approachable Leadership – Transparent execs who are involved, visible, and human. • Passionate People – Join a team of smart, supportive folks who care deeply about what they do. • In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. • Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Remote Skills: Artificial Intelligence (AI), Budgeting, Business Growth, Cloud Applications, Cloud Computing, Code Reviews, Communication Skills, Cost Control, Customer Experience, Design Document, Distributed Computing, Documentation, Ecosystems, Establish Priorities, Go Programming Language (Golang), Leadership, Mentoring, Microsoft Product Family, Multiplatform/Cross-Platform, On Call, Onboarding, Open Source, Operational Support Systems (OSS), Product/Service Launch, Prototyping, Quality Metrics, Refactoring, Reporting Dashboards, Salesforce.com, Software as a Service (SaaS), System Operations, Team Player, Telemetry, Testing, Writing Skills About the Company: Grafana Labs

Drive technical engagements as a customer-facing product expert to support sales and provide feedback to product management. | Requires 5+ years of technical pre-sales experience, strong communication, and ability to collaborate remotely in an international environment. | Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X. We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity: Make a difference. Are you looking for something new in your career? Enjoy a challenge? Love to innovate and learn? This is an exciting opportunity to join a technology startup in a high growth phase. Our Enterprise Solutions Engineering team are our in-house, customer-facing product experts. The Enterprise SE team enables Grafana Labs worldwide growth by educating potential and existing customers to ensure they are happy and successful. We share our technical and product expertise with customers through demos, hands-on enablement, presentations, technical evaluations and ongoing interaction. We also partner closely with our Sales team to help qualify and close opportunities. The Enterprise SE team is also one of the primary routes of communication from our customers through into the Product Management and Engineering teams. What You’ll Be Doing: Join as an early member of a high growth team working together to solve technical and customer problems the right way Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility Deliver product and technical presentations to potential and existing customers Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape Drive product conversations based on need and problems learned during customer interactions Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material What Makes You a Great Fit: Ideally located on the West Coast of the US 5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space while we will be adding more junior folks later on, right now we just need team members that can hit the ground running. We’re a startup so your job duties will be varied and complex and will require strong judgment, collaboration, and leadership We are a remote-first company so you would need to learn to work and collaborate with an international team You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products You will love solving technical challenges and thrive on bringing creative solutions to our customers You should have a technical mindset and a desire to grow technically. Great candidates may be a recent grad of a coding bootcamp or have previous post-sales or engineering experience–we are excited to see what unique experiences and skill sets you bring to the table! You are self-motivated, initiative, creative, and maybe you’ve already done a brave thing or two in your life! Compensation & Rewards: In the United States the OTE (On-Target Earnings) compensation range for this role is $204,000 - $254,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.

Lead technical initiatives and architecture for Tempo's distributed tracing backend to improve performance, scalability, and operational excellence. | Strong technical leadership with experience in distributed data systems, software craftsmanship, operational mindset, and collaboration in a remote environment. | Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Clouds actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This is a remote position. We are seeking candidates in US and Canada. The Opportunity: We build Tempo, the open-source distributed tracing backend behind Grafana Cloud Traces and Grafana Enterprise Traces (GET). Tempo makes it easy to search traces, generate metrics from spans, and connect tracing data with logs, metrics, and profiles across the Grafana stack. 2026 is an inflection point for Tempo. After a major architectural upgrade and the launch of TraceQL metrics, we are shifting from foundational work to product and operational excellence, and evolving Tempo from a SaaS database into a platform that powers Grafana’s next generation of observability products (App Observability, Asserts, Traces Drilldown, and AI-driven assistants). Over the next year, you will help us: • Make Grafana Cloud Traces “just work” for customers by eliminating rough edges, confusing limits, and hidden failure modes. • Achieve operational excellence at scale as we grow from close to 50 cells today into triple digits this year, with autoscaling, parameterized rollouts, and aggressive toil reduction. • Evolve Tempo into a platform enabler: higher-density APIs, trace aggregation, TraceQL metrics math, and machine/LLM-friendly interfaces that downstream products and agents can build on. • Push performance further: faster query latency at hundreds of MB/s ingestion and performant 30-day query ranges to match competitors. • Prepare Tempo for an agent-driven world: larger, burstier, higher-cardinality workloads, and new categories of AI-powered workflows, such as assistant-driven triage and “why is this slow?”- style investigations. What You’ll Be Doing: As a Staff Engineer on Tempo, you will set technical direction on the hardest problems in our roadmap and raise the bar across the team. • Lead multi-quarter technical initiatives from problem framing through rollout, e.g., trace aggregation APIs, Limitless Tempo, autoscaling cells and customer limits, or query engine improvements. • Own the architecture of core Tempo components: ingestion, storage, query, and metrics generation. Drive design reviews, make sharp trade-offs on performance, cost, and complexity, and document the “why” for the team. • Design APIs for humans and agents. Shape the next generation of Tempo’s interfaces (structured, deterministic, discoverable) so that Act 3 products, LLM-driven assistants, and external integrators can build on Tempo reliably. • Drive operational excellence. Own outcomes against concrete SLOs (P99 write latency, incident recurrence, TCO per ingested GB) and push the team toward Zero Ops through automation, parameterized rollouts, and actionable alerts. • Partner with Product and sibling teams. Work closely with PMs and with App Observability, Asserts, Drilldown, and Grafana Assistant teams to understand how Tempo gets consumed and to ship what unblocks them. • Mentor engineers. Raise the engineering bar through code review, design feedback, pairing on hard problems, and writing that leaves the team smarter than you found it. • Participate in on-call for the services you help build, and be a force multiplier in incident response and post-incident learning. • Contribute to open source. Tempo is OSS. You will engage the community, review external contributions, and help steer the project in the open. We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always paired with strong code review and quality standards. You’ll also have access to frontier models (e.g., GPT-Codex 5/3, Claude Opus 4.6, Gemini 3 Pro). Example problems you could work on These are the kinds of projects landing in 2026. Any one of them is a Staff-sized problem: • Trace aggregation and higher-density APIs: extend TraceQL metrics, design LLM-friendly response types, and make Tempo a first-class data source for Grafana’s AI assistant. • Autoscaling end to end: customer limits and Tempo cells, with hysteresis, predictive scaling for spikes, and safe scale-down. • Agent-scale ingestion and query: guardrails for bursty, high-cardinality, agent-generated workloads. • Query performance: new data formats, smarter query pipelines, targeted optimizations for common Drilldown and Traces workflows, and 30-day query ranges. • Rollouts and multi-cell operations: parameterized rollouts, push-button deploys, and the tooling to grow safely into triple-digit cell counts without a proportional increase in alert noise. • Limits and self-service: drive customer-facing configuration and observability so escalations trend toward zero. What Makes You a Great Fit: • Technical leadership. A track record of leading complex, multi-quarter initiatives that spanned design, delivery, and operations, and made the teams around you better. • Deep systems experience. Substantial hands-on experience building and operating distributed data systems in production: ingestion pipelines, storage engines, query execution, or similar. • Strong software craftsmanship. You write clean, robust, performant software that others can maintain, and you know when to optimize vs. when to ship. • Strong Go, or a path to it. We write Tempo in Go. Deep experience in other systems languages (Rust, C, C++) translates well. • Operational mindset. You’ve owned production services, carried a pager, reduced toil, and treated SLOs as a product feature, not a chore. • Customer focus and pragmatism. You break complex problems into short feedback loops: analyze, design, deliver an MVP, learn, iterate. • Leadership through writing and collaboration. You lead through design docs, reviews, and shipped code, not hierarchy. You communicate clearly in a fully remote, asynchronous environment. Bonus Points For: • Experience with tracing, OpenTelemetry, or large-scale observability systems. • Experience designing query languages, SQL/TraceQL-like engines, or APIs intended to be consumed programmatically (by services or agents). • Experience with columnar storage formats (e.g., Parquet) or purpose-built on-disk formats for analytical workloads. • Experience operating multi-tenant, multi-cell SaaS infrastructure at scale on Kubernetes. • Experience building for AI/LLM consumers: structured APIs, metadata/discovery endpoints, deterministic outputs, evaluation harnesses. • Open-source contribution or maintainership, and comfort engaging a community in the open. • Experience as an on-call user of Grafana, Prometheus, Loki, or Tempo in a previous role (or on a homelab). • Experience in a fully remote, globally distributed team. Remote Skills: Analysis Skills, Application Programming Interface (API), Architectural Services, Artificial Intelligence (AI), Automation, Autoscaling, Budgeting, C Programming Language, C++ Programming Language, Cloud Computing, Code Reviews, Communication Skills, Concrete, Cost Control, Customer Relations, Data Formats, Database Programming Languages, Distributed Computing, Documentation, Ecosystems, Incident Response, Large-Scale Systems, Leadership, Machine Tool, Mathematics, Mentoring, Metadata, Metrics, Microsoft Product Family, On Call, Open Source, Operational Support Systems (OSS), Pager, Production Systems, Prototyping, Quality Metrics, Refactoring, SQL (Structured Query Language), Salesforce.com, Software as a Service (SaaS), Team Player, Technical Leadership, Telemetry, Testing, Total Cost of Ownership About the Company: Grafana Labs

Lead technical engagements with sales to close opportunities and create enablement materials. | 5+ years technical pre-sales experience with strong communication skills in a remote environment. | Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X. We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity: Make a difference. Are you looking for something new in your career? Enjoy a challenge? Love to innovate and learn? This is an exciting opportunity to join a technology startup in a high growth phase. Our Enterprise Solutions Engineering team are our in-house, customer-facing product experts. The Enterprise SE team enables Grafana Labs worldwide growth by educating potential and existing customers to ensure they are happy and successful. We share our technical and product expertise with customers through demos, hands-on enablement, presentations, technical evaluations and ongoing interaction. We also partner closely with our Sales team to help qualify and close opportunities. The Commercial SE team is also one of the primary routes of communication from our customers through into the Product Management and Engineering teams. What You’ll Be Doing: Join as an early member of a high growth team working together to solve technical and customer problems the right way Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility Deliver product and technical presentations to potential and existing customers Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape Drive product conversations based on need and problems learned during customer interactions Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material What Makes You a Great Fit: Ideally located on the West Coast of the US 5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space while we will be adding more junior folks later on, right now we just need team members that can hit the ground running. We’re a startup so your job duties will be varied and complex and will require strong judgment, collaboration, and leadership We are a remote-first company so you would need to learn to work and collaborate with an international team You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products You will love solving technical challenges and thrive on bringing creative solutions to our customers You should have a technical mindset and a desire to grow technically. Great candidates may be a recent grad of a coding bootcamp or have previous post-sales or engineering experience–we are excited to see what unique experiences and skill sets you bring to the table! You are self-motivated, initiative, creative, and maybe you’ve already done a brave thing or two in your life! Compensation & Rewards: In the United States the OTE (On-Target Earnings) compensation range for this role is $204,000 - $254,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.

Partner with sales to deliver technical presentations and manage technical engagements to close deals. | 5+ years in technical pre-sales with strong communication and technical skills, ideally in open source or monitoring. | Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X. We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity: Make a difference. Are you looking for something new in your career? Enjoy a challenge? Love to innovate and learn? This is an exciting opportunity to join a technology startup in a high growth phase. Our Enterprise Solutions Engineering team are our in-house, customer-facing product experts. The Enterprise SE team enables Grafana Labs worldwide growth by educating potential and existing customers to ensure they are happy and successful. We share our technical and product expertise with customers through demos, hands-on enablement, presentations, technical evaluations and ongoing interaction. We also partner closely with our Sales team to help qualify and close opportunities. The Commercial SE team is also one of the primary routes of communication from our customers through into the Product Management and Engineering teams. What You’ll Be Doing: Join as an early member of a high growth team working together to solve technical and customer problems the right way Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility Deliver product and technical presentations to potential and existing customers Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape Drive product conversations based on need and problems learned during customer interactions Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material What Makes You a Great Fit: Ideally located in Greater NYC or Boston Area 5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space while we will be adding more junior folks later on, right now we just need team members that can hit the ground running. We’re a startup so your job duties will be varied and complex and will require strong judgment, collaboration, and leadership We are a remote-first company so you would need to learn to work and collaborate with an international team You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products You will love solving technical challenges and thrive on bringing creative solutions to our customers You should have a technical mindset and a desire to grow technically. Great candidates may be a recent grad of a coding bootcamp or have previous post-sales or engineering experience–we are excited to see what unique experiences and skill sets you bring to the table! You are self-motivated, initiative, creative, and maybe you’ve already done a brave thing or two in your life! Compensation & Rewards: In the United States the OTE (On-Target Earnings) compensation range for this role is $204,000 - $254,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.

Partner with sales to deliver technical presentations and manage technical engagements to close opportunities. | 5+ years technical pre-sales experience with strong communication skills and ability to work autonomously in a remote environment. | Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X. We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity: Make a difference. Are you looking for something new in your career? Enjoy a challenge? Love to innovate and learn? This is an exciting opportunity to join a technology startup in a high growth phase. Our Enterprise Solutions Engineering team are our in-house, customer-facing product experts. The Enterprise SE team enables Grafana Labs worldwide growth by educating potential and existing customers to ensure they are happy and successful. We share our technical and product expertise with customers through demos, hands-on enablement, presentations, technical evaluations and ongoing interaction. We also partner closely with our Sales team to help qualify and close opportunities. The Commercial SE team is also one of the primary routes of communication from our customers through into the Product Management and Engineering teams. What You’ll Be Doing: Join as an early member of a high growth team working together to solve technical and customer problems the right way Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility Deliver product and technical presentations to potential and existing customers Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape Drive product conversations based on need and problems learned during customer interactions Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material What Makes You a Great Fit: Ideally located on the West Coast of the US 5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space while we will be adding more junior folks later on, right now we just need team members that can hit the ground running. We’re a startup so your job duties will be varied and complex and will require strong judgment, collaboration, and leadership We are a remote-first company so you would need to learn to work and collaborate with an international team You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products You will love solving technical challenges and thrive on bringing creative solutions to our customers You should have a technical mindset and a desire to grow technically. Great candidates may be a recent grad of a coding bootcamp or have previous post-sales or engineering experience–we are excited to see what unique experiences and skill sets you bring to the table! You are self-motivated, initiative, creative, and maybe you’ve already done a brave thing or two in your life! Compensation & Rewards: In the United States the OTE (On-Target Earnings) compensation range for this role is $204,000 - $254,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.