Govcio LLC

Develop and customize ServiceNow applications, scripts, and workflows, and integrate with other systems. | At least three years of ServiceNow platform experience, relevant certifications, and proficiency in JavaScript and related scripting languages. | Overview The VA NSOC defends, manages, and monitors the network operating status and cyber security posture of the VA by providing the day-to-day management, operation and configuration of the enterprise network infrastructure, Internet Gateways, the delivery of enterprise security systems and services, the monitoring and reporting of security incidents, the conduct of threat and vulnerability analysis, the validation of adequate security controls within the enterprise and the full range of functions across the spectrum of activities relating to incident management, incident response and enterprise network management. Seeking a ServiceNow (SNOW) Developer/.Net Developer for full time work at the VA’s Network Security and Operations Center (NSOC) as part of the SNOW Development team. Responsibilities ServiceNow (SNOW) development using the Application Platform Provide expertise on all technical questions related to development on of SNOW Create and manage scripts and workflow. Develops the technical solutions, implements them and performs the component integration tests Understand the business needs and the needs to standardize processes, and build this into the design Troubleshoot issues and conduct root cause analysis Resolve escalated issues with a sense of urgency Identify potential improvements to reduce the number of problems and enhance supportability. Document code consistently throughout the development process by listing a description of the program, special instructions, and any changes made in database tables on procedural, modular and database level. Establish methodologies (documentation, process and procedures) to be followed during project life cycle Foster teamwork and collaboration across a global development team, project teams, and business and systems partners Qualifications At least three years of ServiceNow platform capabilities Certification in ServiceNow Application Development Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications Experience in JavaScript and Jelly scripting languages Experience with Business Rules, Script Includes, UI Actions, and Scheduled Jobs Experience with ServiceNow client and server-side Javascript and the ServiceNow APIs Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly. Experience presenting and conducting demo reviews with client stakeholders Strong experience in C# ASP.NET with .NET Framework 4.0 and above (Experience in multiple projects with capability to independently handle a project) a plus Experience with OO design/development Bachelor's with 5 - 8 years (or commensurate experience) Base work location: Martinsburg, WV Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here’s what you can expect: During the Interview Process Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview During the Hiring Process Enhanced Biometrics ID verification screening Background check, to include: Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: Employee Assistance Program (EAP) Corporate Discounts Learning & Development platform, to include certification preparation content Training, Education and Certification Assistance* Referral Bonus Program Internal Mobility Program Pet Insurance Flexible Work Environment *Available to full-time employees Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range USD $81,850.00 - USD $130,950.00 /Yr.

Design, develop, and execute test plans and cases, perform manual and automated testing, and report defects. | Experience in manual and automated testing, Jira, Agile, and familiarity with federal security standards. | Overview GovCIO is currently hiring for a Test Engineer to design, develop, and implement testing methods ensuring products satisfy business requirements. This will be a fully remote position within the United States. Responsibilities Designs, develops, and implements testing methods and equipment to ensure that the product will perform to specifications. Plans and arranges the labor, schedules, and equipment required for testing and evaluating the product. Designs test cases for test plans and creates test scenarios in which tests are carried out. Compiles data, defines required changes and reports defects and problems that occurred during the test process. Implements and participates in the walkthrough of the product. Automated testing may be used for leveling based on hiring manager discretion. Consults with the development and/or requirements team to coordinate and test applications. Performs analysis, diagnostics, and preliminary evaluations of products. Develop testing procedures. Develops test plans, scripts, scenarios, functional tests, regression tests, and deployment tests. Implements the testing processes and ensures all test activities follow those processes. Produces reports on each test activity and tracks test metrics. Monitors for continual test process improvement through failure analysis, throughput analysis, yield analysis, and report to management periodically. Manual and Automated testing of integrations, interfaces, data transfers, APIs. Testing Web Services using tools like Ready API, Postman, Wave, AMP, etc. End-to-End Software Testing Life Cycle from testing, defect logging and verification of closure of defects, Root Cause Analysis. Functional Testing (System, Regression, and User Acceptance). Database Testing using SQL queries, simple scripts. Thorough understanding of integration requirements and mapping to user stories, acceptance criteria, and test cases. Using Jira for maintaining sprint test artifacts and X-RAY for Test execution. Analysis of Test results, Defect management and reporting, maintaining Requirements Traceability Matrix (RTM). Work experience in AWS Cloud, Exposure to CI/CD tools like Jenkins, Maven, Nexus, GitHub, etc. Proactively communicate and coordinate with various internal and external project stakeholders. Analytical and investigation skills, willingness to learn and ability to troubleshoot. Qualifications Qualifications Bachelor’s with 5-8 years (or commensurate experience) Required Skills and Experience Experience in Manual, Integration, Functional and Automated Testing. Extensive Jira experience building test plans, issues and executions and creating report outputs. Experience working in an Agile environment. Preferred Skills and Experience Extensive Integration & Interface Testing experience Exposure to Corporate Database, MPI, VA Profile Database, existing API services in VA network, writing simple Oracle scripts for testing. Experience with VA and/or other Federal Agencies. Demonstrated experience in a remote work environment. Strong understanding and hands-on experience working with Federal Information Security Management Act (FISMA), NIST-800-53 guidance, HIPAA, and HITECH Act. Well versed in Agile Methodology, the VA Veteran-Focused Integration Process (VIP) project management methodology. Clearance Required: Ability to obtain and maintain a Suitability/Public Trust clearance Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here’s what you can expect: During the Interview Process Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview During the Hiring Process Enhanced Biometrics ID verification screening Background check, to include: Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: Employee Assistance Program (EAP) Corporate Discounts Learning & Development platform, to include certification preparation content Training, Education and Certification Assistance* Referral Bonus Program Internal Mobility Program Pet Insurance Flexible Work Environment *Available to full-time employees Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range USD $90,000.00 - USD $100,000.00 /Yr.

Provide technical support for mobile devices and software, document support tickets, and assist users with troubleshooting and setup. | High school diploma, 1+ year of help desk or support experience, knowledge of mobile devices and ticketing systems, strong communication skills. | Overview GovCIO is seeking an Associate Service Desk Technician - Tier I to deliver exceptional first-tier technical support to our nation’s Veterans. to provide first-tier technical support to Veterans and VA providers. This role focuses on delivering outstanding customer service while assisting users with mobile device setup, application support, login troubleshooting, and basic hardware/software issues across platforms such as iOS, Android, Windows, and web-based video solutions. Success in this role requires not only strong technical knowledge but also a deep commitment to service excellence, empathy, and the ability to guide non-technical users through troubleshooting and training in a clear and reassuring manner. This position is fully remote located within the continental United States. If you are local in the DC/MD/VA area, you will be required to attend the 1-week long training session in the Herndon, VA office. Responsibilities Provide professional and timely technical support via phone, chat, and ticketing system. Support initial mobile device setup, login credentials, application configuration, and user navigation. Accurately document and update support tickets in ServiceNow, ensuring compliance with contractual obligations and internal standards. Use probing questions and active listening to understand customer issues and provide tailored guidance. Escalate issues appropriately while maintaining ownership through resolution. Provide clear and reassuring guidance to end users while diagnosing and resolving issues. Communicate complex technical concepts in clear, user-friendly language. Meet or exceed performance metrics such as Average Speed of Answer (ASA), First Call Resolution (FCR), and customer satisfaction scores (CSAT). Stay composed and professional in high-stress situations; focus on delivering a positive user experience. Proactively alert leadership to any emerging issues or trends that may impact service delivery. Collaborate with peers and leadership in a team-driven environment to continuously improve service quality. Remain composed and focused on customer satisfaction while troubleshooting and resolving issues. Be accountable, punctual, and ready to take help desk calls at the start of each shift; regular, reliable attendance is essential. Embrace a team-oriented approach! Shift: Regularly Scheduled Hours Defined Shift Mon–Fri, 9:00 AM–5:30 PM Shift 1 WHAT YOU’LL BE DOING As a Tier 1, you will have a strong passion for technology, particularly iOS and Android products. You have the ability to adapt to evolving products, software, and hardware. You have the tenacity to work with non-technical end-users until they truly become independent and able to perform basic device functions on their own. Answer incoming customer calls into the Tier 1 Help Desk Create, update, and close customer tickets in ServiceNow ticketing portal for every call answered and according to defined ticket compliance requirements Ask probing questions, listen, and record data capture details and actions performed in all customer tickets Ensure problem ownership, escalate issues through proper channels Provide reassurance to end users when delivering solutions and diagnosing issues Advise management of potential risks that may have impact on customer base and operating environment Promote end-user satisfaction in adherence to established performance metrics Qualifications Required Skills and Experience: High school diploma required; Associate's or Bachelor's degree preferred. Minimum 1 year of technical support, help desk, or call center experience (or relevant degree/certification in lieu of experience). Strong working knowledge of mobile devices (Android/iOS), tablets, Windows/Mac PCs, and video conferencing platforms. Familiarity with service desk tools and real-time ticket documentation (preferably ServiceNow). Excellent customer service and communication skills (verbal and written). Ability to handle confidential information (PHI/PII) with discretion and integrity. Demonstrated reliability, punctuality, and consistent attendance. Ability to stay calm and focused when troubleshooting with end-users who may have limited technical knowledge. Clearance Requirement: Must be able to obtain and maintain a Public Trust Security Clearance. U.S. citizenship required. Preferred Skills and Experience: Certifications such as CompTIA A+, Network+, Security+, Apple Certified Support Professional (ACSP), Google IT Support, or Help Desk Institute (HDI) Certification. Experience supporting Cisco videoconferencing systems or mobile network troubleshooting. Knowledge of medical terminology or prior experience in healthcare IT support. Prior military service and/or experience working with or supporting the military and veteran community Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here’s what you can expect: During the Interview Process Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview During the Hiring Process Enhanced Biometrics ID verification screening Background check, to include: Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: Employee Assistance Program (EAP) Corporate Discounts Learning & Development platform, to include certification preparation content Training, Education and Certification Assistance* Referral Bonus Program Internal Mobility Program Pet Insurance Flexible Work Environment *Available to full-time employees Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range USD $47,500.00 - USD $47,500.00 /Yr.

Provide first-tier technical support for mobile devices, PCs, and video conferencing platforms via phone, chat, and ticketing system, ensuring high customer satisfaction. | High school diploma, 1+ year of help desk or technical support experience, knowledge of mobile devices and ticketing tools, excellent communication skills, ability to handle confidential information. | Overview GovCIO is seeking an Associate Service Desk Technician - Tier I to deliver exceptional first-tier technical support to our nation’s Veterans. to provide first-tier technical support to Veterans and VA providers. This role focuses on delivering outstanding customer service while assisting users with mobile device setup, application support, login troubleshooting, and basic hardware/software issues across platforms such as iOS, Android, Windows, and web-based video solutions. Success in this role requires not only strong technical knowledge but also a deep commitment to service excellence, empathy, and the ability to guide non-technical users through troubleshooting and training in a clear and reassuring manner. This position is fully remote located within the continental United States. If you are local in the DC/MD/VA area, you will be required to attend the 1-week long training session in the Herndon, VA office. Responsibilities Provide professional and timely technical support via phone, chat, and ticketing system. Support initial mobile device setup, login credentials, application configuration, and user navigation. Accurately document and update support tickets in ServiceNow, ensuring compliance with contractual obligations and internal standards. Use probing questions and active listening to understand customer issues and provide tailored guidance. Escalate issues appropriately while maintaining ownership through resolution. Provide clear and reassuring guidance to end users while diagnosing and resolving issues. Communicate complex technical concepts in clear, user-friendly language. Meet or exceed performance metrics such as Average Speed of Answer (ASA), First Call Resolution (FCR), and customer satisfaction scores (CSAT). Stay composed and professional in high-stress situations; focus on delivering a positive user experience. Proactively alert leadership to any emerging issues or trends that may impact service delivery. Collaborate with peers and leadership in a team-driven environment to continuously improve service quality. Remain composed and focused on customer satisfaction while troubleshooting and resolving issues. Be accountable, punctual, and ready to take help desk calls at the start of each shift; regular, reliable attendance is essential. Embrace a team-oriented approach! Shift: Regularly Scheduled Hours Defined Shift Sun - Thurs, 8:00 AM–4:30 PM Shift 1 (Mon - Thurs) / Shift 3 (Sun) WHAT YOU’LL BE DOING As a Tier 1, you will have a strong passion for technology, particularly iOS and Android products. You have the ability to adapt to evolving products, software, and hardware. You have the tenacity to work with non-technical end-users until they truly become independent and able to perform basic device functions on their own. Answer incoming customer calls into the Tier 1 Help Desk Create, update, and close customer tickets in ServiceNow ticketing portal for every call answered and according to defined ticket compliance requirements Ask probing questions, listen, and record data capture details and actions performed in all customer tickets Ensure problem ownership, escalate issues through proper channels Provide reassurance to end users when delivering solutions and diagnosing issues Advise management of potential risks that may have impact on customer base and operating environment Promote end-user satisfaction in adherence to established performance metrics Qualifications Required Skills and Experience: High school diploma required; Associate's or Bachelor's degree preferred. Minimum 1 year of technical support, help desk, or call center experience (or relevant degree/certification in lieu of experience). Strong working knowledge of mobile devices (Android/iOS), tablets, Windows/Mac PCs, and video conferencing platforms. Familiarity with service desk tools and real-time ticket documentation (preferably ServiceNow). Excellent customer service and communication skills (verbal and written). Ability to handle confidential information (PHI/PII) with discretion and integrity. Demonstrated reliability, punctuality, and consistent attendance. Ability to stay calm and focused when troubleshooting with end-users who may have limited technical knowledge. Clearance Requirement: Must be able to obtain and maintain a Public Trust Security Clearance. U.S. citizenship required. Preferred Skills and Experience: Certifications such as CompTIA A+, Network+, Security+, Apple Certified Support Professional (ACSP), Google IT Support, or Help Desk Institute (HDI) Certification. Experience supporting Cisco videoconferencing systems or mobile network troubleshooting. Knowledge of medical terminology or prior experience in healthcare IT support. Prior military service and/or experience working with or supporting the military and veteran community Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here’s what you can expect: During the Interview Process Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview During the Hiring Process Enhanced Biometrics ID verification screening Background check, to include: Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: Employee Assistance Program (EAP) Corporate Discounts Learning & Development platform, to include certification preparation content Training, Education and Certification Assistance* Referral Bonus Program Internal Mobility Program Pet Insurance Flexible Work Environment *Available to full-time employees Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range USD $47,500.00 - USD $47,500.00 /Yr.

Provide first-tier technical support for mobile devices, hardware/software issues, and user guidance via phone, chat, and ticketing system. | High school diploma, 1+ year help desk experience, knowledge of mobile devices and ticketing tools, excellent communication skills. | Overview GovCIO is seeking an Associate Service Desk Technician - Tier I to deliver exceptional first-tier technical support to our nation’s Veterans. to provide first-tier technical support to Veterans and VA providers. This role focuses on delivering outstanding customer service while assisting users with mobile device setup, application support, login troubleshooting, and basic hardware/software issues across platforms such as iOS, Android, Windows, and web-based video solutions. Success in this role requires not only strong technical knowledge but also a deep commitment to service excellence, empathy, and the ability to guide non-technical users through troubleshooting and training in a clear and reassuring manner. This position is fully remote located within the continental United States. If you are local in the DC/MD/VA area, you will be required to attend the 1-week long training session in the Herndon, VA office. Responsibilities Provide professional and timely technical support via phone, chat, and ticketing system. Support initial mobile device setup, login credentials, application configuration, and user navigation. Accurately document and update support tickets in ServiceNow, ensuring compliance with contractual obligations and internal standards. Use probing questions and active listening to understand customer issues and provide tailored guidance. Escalate issues appropriately while maintaining ownership through resolution. Provide clear and reassuring guidance to end users while diagnosing and resolving issues. Communicate complex technical concepts in clear, user-friendly language. Meet or exceed performance metrics such as Average Speed of Answer (ASA), First Call Resolution (FCR), and customer satisfaction scores (CSAT). Stay composed and professional in high-stress situations; focus on delivering a positive user experience. Proactively alert leadership to any emerging issues or trends that may impact service delivery. Collaborate with peers and leadership in a team-driven environment to continuously improve service quality. Remain composed and focused on customer satisfaction while troubleshooting and resolving issues. Be accountable, punctual, and ready to take help desk calls at the start of each shift; regular, reliable attendance is essential. Embrace a team-oriented approach! Shift: Regularly Scheduled Hours Defined Shift Mon–Fri, 9:00 AM–5:30 PM Shift 1 WHAT YOU’LL BE DOING As a Tier 1, you will have a strong passion for technology, particularly iOS and Android products. You have the ability to adapt to evolving products, software, and hardware. You have the tenacity to work with non-technical end-users until they truly become independent and able to perform basic device functions on their own. Answer incoming customer calls into the Tier 1 Help Desk Create, update, and close customer tickets in ServiceNow ticketing portal for every call answered and according to defined ticket compliance requirements Ask probing questions, listen, and record data capture details and actions performed in all customer tickets Ensure problem ownership, escalate issues through proper channels Provide reassurance to end users when delivering solutions and diagnosing issues Advise management of potential risks that may have impact on customer base and operating environment Promote end-user satisfaction in adherence to established performance metrics Qualifications Required Skills and Experience: High school diploma required; Associate's or Bachelor's degree preferred. Minimum 1 year of technical support, help desk, or call center experience (or relevant degree/certification in lieu of experience). Strong working knowledge of mobile devices (Android/iOS), tablets, Windows/Mac PCs, and video conferencing platforms. Familiarity with service desk tools and real-time ticket documentation (preferably ServiceNow). Excellent customer service and communication skills (verbal and written). Ability to handle confidential information (PHI/PII) with discretion and integrity. Demonstrated reliability, punctuality, and consistent attendance. Ability to stay calm and focused when troubleshooting with end-users who may have limited technical knowledge. Clearance Requirement: Must be able to obtain and maintain a Public Trust Security Clearance. U.S. citizenship required. Preferred Skills and Experience: Certifications such as CompTIA A+, Network+, Security+, Apple Certified Support Professional (ACSP), Google IT Support, or Help Desk Institute (HDI) Certification. Experience supporting Cisco videoconferencing systems or mobile network troubleshooting. Knowledge of medical terminology or prior experience in healthcare IT support. Prior military service and/or experience working with or supporting the military and veteran community Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here’s what you can expect: During the Interview Process Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview During the Hiring Process Enhanced Biometrics ID verification screening Background check, to include: Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: Employee Assistance Program (EAP) Corporate Discounts Learning & Development platform, to include certification preparation content Training, Education and Certification Assistance* Referral Bonus Program Internal Mobility Program Pet Insurance Flexible Work Environment *Available to full-time employees Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range USD $47,500.00 - USD $47,500.00 /Yr.

Provide first-tier technical support for end-users, focusing on mobile devices, applications, and hardware issues, documenting tickets, and escalating as needed. | High school diploma, 1+ year of help desk experience, knowledge of mobile devices and ticketing systems, strong communication skills. | Overview GovCIO is seeking an Associate Service Desk Technician - Tier I to deliver exceptional first-tier technical support to our nation’s Veterans. to provide first-tier technical support to Veterans and VA providers. This role focuses on delivering outstanding customer service while assisting users with mobile device setup, application support, login troubleshooting, and basic hardware/software issues across platforms such as iOS, Android, Windows, and web-based video solutions. Success in this role requires not only strong technical knowledge but also a deep commitment to service excellence, empathy, and the ability to guide non-technical users through troubleshooting and training in a clear and reassuring manner. This position is fully remote located within the continental United States. If you are local in the DC/MD/VA area, you will be required to attend the 1-week long training session in the Herndon, VA office. Responsibilities Provide professional and timely technical support via phone, chat, and ticketing system. Support initial mobile device setup, login credentials, application configuration, and user navigation. Accurately document and update support tickets in ServiceNow, ensuring compliance with contractual obligations and internal standards. Use probing questions and active listening to understand customer issues and provide tailored guidance. Escalate issues appropriately while maintaining ownership through resolution. Provide clear and reassuring guidance to end users while diagnosing and resolving issues. Communicate complex technical concepts in clear, user-friendly language. Meet or exceed performance metrics such as Average Speed of Answer (ASA), First Call Resolution (FCR), and customer satisfaction scores (CSAT). Stay composed and professional in high-stress situations; focus on delivering a positive user experience. Proactively alert leadership to any emerging issues or trends that may impact service delivery. Collaborate with peers and leadership in a team-driven environment to continuously improve service quality. Remain composed and focused on customer satisfaction while troubleshooting and resolving issues. Be accountable, punctual, and ready to take help desk calls at the start of each shift; regular, reliable attendance is essential. Embrace a team-oriented approach! Shift: Regularly Scheduled Hours Defined Shift Mon–Fri, 9:00 AM–5:30 PM Shift 1 WHAT YOU’LL BE DOING As a Tier 1, you will have a strong passion for technology, particularly iOS and Android products. You have the ability to adapt to evolving products, software, and hardware. You have the tenacity to work with non-technical end-users until they truly become independent and able to perform basic device functions on their own. Answer incoming customer calls into the Tier 1 Help Desk Create, update, and close customer tickets in ServiceNow ticketing portal for every call answered and according to defined ticket compliance requirements Ask probing questions, listen, and record data capture details and actions performed in all customer tickets Ensure problem ownership, escalate issues through proper channels Provide reassurance to end users when delivering solutions and diagnosing issues Advise management of potential risks that may have impact on customer base and operating environment Promote end-user satisfaction in adherence to established performance metrics Qualifications Required Skills and Experience: High school diploma required; Associate's or Bachelor's degree preferred. Minimum 1 year of technical support, help desk, or call center experience (or relevant degree/certification in lieu of experience). Strong working knowledge of mobile devices (Android/iOS), tablets, Windows/Mac PCs, and video conferencing platforms. Familiarity with service desk tools and real-time ticket documentation (preferably ServiceNow). Excellent customer service and communication skills (verbal and written). Ability to handle confidential information (PHI/PII) with discretion and integrity. Demonstrated reliability, punctuality, and consistent attendance. Ability to stay calm and focused when troubleshooting with end-users who may have limited technical knowledge. Clearance Requirement: Must be able to obtain and maintain a Public Trust Security Clearance. U.S. citizenship required. Preferred Skills and Experience: Certifications such as CompTIA A+, Network+, Security+, Apple Certified Support Professional (ACSP), Google IT Support, or Help Desk Institute (HDI) Certification. Experience supporting Cisco videoconferencing systems or mobile network troubleshooting. Knowledge of medical terminology or prior experience in healthcare IT support. Prior military service and/or experience working with or supporting the military and veteran community Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here’s what you can expect: During the Interview Process Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview During the Hiring Process Enhanced Biometrics ID verification screening Background check, to include: Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: Employee Assistance Program (EAP) Corporate Discounts Learning & Development platform, to include certification preparation content Training, Education and Certification Assistance* Referral Bonus Program Internal Mobility Program Pet Insurance Flexible Work Environment *Available to full-time employees Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range USD $47,500.00 - USD $47,500.00 /Yr.

Provide first-tier technical support for mobile devices, hardware/software issues, and user guidance via ticketing systems. | Minimum 1 year of help desk or technical support experience, knowledge of mobile devices, customer service skills, and ability to document support activities. | Overview GovCIO is seeking an Associate Service Desk Technician - Tier I to deliver exceptional first-tier technical support to our nation’s Veterans. to provide first-tier technical support to Veterans and VA providers. This role focuses on delivering outstanding customer service while assisting users with mobile device setup, application support, login troubleshooting, and basic hardware/software issues across platforms such as iOS, Android, Windows, and web-based video solutions. Success in this role requires not only strong technical knowledge but also a deep commitment to service excellence, empathy, and the ability to guide non-technical users through troubleshooting and training in a clear and reassuring manner. This position is fully remote located within the continental United States. If you are local in the DC/MD/VA area, you will be required to attend the 1-week long training session in the Herndon, VA office. Responsibilities Provide professional and timely technical support via phone, chat, and ticketing system. Support initial mobile device setup, login credentials, application configuration, and user navigation. Accurately document and update support tickets in ServiceNow, ensuring compliance with contractual obligations and internal standards. Use probing questions and active listening to understand customer issues and provide tailored guidance. Escalate issues appropriately while maintaining ownership through resolution. Provide clear and reassuring guidance to end users while diagnosing and resolving issues. Communicate complex technical concepts in clear, user-friendly language. Meet or exceed performance metrics such as Average Speed of Answer (ASA), First Call Resolution (FCR), and customer satisfaction scores (CSAT). Stay composed and professional in high-stress situations; focus on delivering a positive user experience. Proactively alert leadership to any emerging issues or trends that may impact service delivery. Collaborate with peers and leadership in a team-driven environment to continuously improve service quality. Remain composed and focused on customer satisfaction while troubleshooting and resolving issues. Be accountable, punctual, and ready to take help desk calls at the start of each shift; regular, reliable attendance is essential. Embrace a team-oriented approach! Shift: Regularly Scheduled Hours Defined Shift Tue–Sat, 10:00 AM–6:30 PM Shift 1 (Tue–Fri) / Shift 3 (Sat) WHAT YOU’LL BE DOING As a Tier 1, you will have a strong passion for technology, particularly iOS and Android products. You have the ability to adapt to evolving products, software, and hardware. You have the tenacity to work with non-technical end-users until they truly become independent and able to perform basic device functions on their own. Answer incoming customer calls into the Tier 1 Help Desk Create, update, and close customer tickets in ServiceNow ticketing portal for every call answered and according to defined ticket compliance requirements Ask probing questions, listen, and record data capture details and actions performed in all customer tickets Ensure problem ownership, escalate issues through proper channels Provide reassurance to end users when delivering solutions and diagnosing issues Advise management of potential risks that may have impact on customer base and operating environment Promote end-user satisfaction in adherence to established performance metrics Qualifications Required Skills and Experience: High school diploma required; Associate's or Bachelor's degree preferred. Minimum 1 year of technical support, help desk, or call center experience (or relevant degree/certification in lieu of experience). Strong working knowledge of mobile devices (Android/iOS), tablets, Windows/Mac PCs, and video conferencing platforms. Familiarity with service desk tools and real-time ticket documentation (preferably ServiceNow). Excellent customer service and communication skills (verbal and written). Ability to handle confidential information (PHI/PII) with discretion and integrity. Demonstrated reliability, punctuality, and consistent attendance. Ability to stay calm and focused when troubleshooting with end-users who may have limited technical knowledge. Clearance Requirement: Must be able to obtain and maintain a Public Trust Security Clearance. U.S. citizenship required. Preferred Skills and Experience: Certifications such as CompTIA A+, Network+, Security+, Apple Certified Support Professional (ACSP), Google IT Support, or Help Desk Institute (HDI) Certification. Experience supporting Cisco videoconferencing systems or mobile network troubleshooting. Knowledge of medical terminology or prior experience in healthcare IT support. Prior military service and/or experience working with or supporting the military and veteran community Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here’s what you can expect: During the Interview Process Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview During the Hiring Process Enhanced Biometrics ID verification screening Background check, to include: Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: Employee Assistance Program (EAP) Corporate Discounts Learning & Development platform, to include certification preparation content Training, Education and Certification Assistance* Referral Bonus Program Internal Mobility Program Pet Insurance Flexible Work Environment *Available to full-time employees Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range USD $47,500.00 - USD $47,500.00 /Yr.

Provide first-tier technical support for end-users, troubleshooting hardware/software issues, and documenting tickets. | Minimum 1 year of help desk or support experience, knowledge of mobile devices and ticketing systems, strong communication skills. | Overview GovCIO is seeking an Associate Service Desk Technician - Tier I to deliver exceptional first-tier technical support to our nation’s Veterans. to provide first-tier technical support to Veterans and VA providers. This role focuses on delivering outstanding customer service while assisting users with mobile device setup, application support, login troubleshooting, and basic hardware/software issues across platforms such as iOS, Android, Windows, and web-based video solutions. Success in this role requires not only strong technical knowledge but also a deep commitment to service excellence, empathy, and the ability to guide non-technical users through troubleshooting and training in a clear and reassuring manner. This position is fully remote located within the continental United States. If you are local in the DC/MD/VA area, you will be required to attend the 1-week long training session in the Herndon, VA office. Responsibilities Provide professional and timely technical support via phone, chat, and ticketing system. Support initial mobile device setup, login credentials, application configuration, and user navigation. Accurately document and update support tickets in ServiceNow, ensuring compliance with contractual obligations and internal standards. Use probing questions and active listening to understand customer issues and provide tailored guidance. Escalate issues appropriately while maintaining ownership through resolution. Provide clear and reassuring guidance to end users while diagnosing and resolving issues. Communicate complex technical concepts in clear, user-friendly language. Meet or exceed performance metrics such as Average Speed of Answer (ASA), First Call Resolution (FCR), and customer satisfaction scores (CSAT). Stay composed and professional in high-stress situations; focus on delivering a positive user experience. Proactively alert leadership to any emerging issues or trends that may impact service delivery. Collaborate with peers and leadership in a team-driven environment to continuously improve service quality. Remain composed and focused on customer satisfaction while troubleshooting and resolving issues. Be accountable, punctual, and ready to take help desk calls at the start of each shift; regular, reliable attendance is essential. Embrace a team-oriented approach! Shift: Regularly Scheduled Hours Defined Shift Tue–Sat, 10:30 AM–7:00 PM Shift 1 (Tue–Fri) / Shift 3 (Sat) WHAT YOU’LL BE DOING As a Tier 1, you will have a strong passion for technology, particularly iOS and Android products. You have the ability to adapt to evolving products, software, and hardware. You have the tenacity to work with non-technical end-users until they truly become independent and able to perform basic device functions on their own. Answer incoming customer calls into the Tier 1 Help Desk Create, update, and close customer tickets in ServiceNow ticketing portal for every call answered and according to defined ticket compliance requirements Ask probing questions, listen, and record data capture details and actions performed in all customer tickets Ensure problem ownership, escalate issues through proper channels Provide reassurance to end users when delivering solutions and diagnosing issues Advise management of potential risks that may have impact on customer base and operating environment Promote end-user satisfaction in adherence to established performance metrics Qualifications Required Skills and Experience: High school diploma required; Associate's or Bachelor's degree preferred. Minimum 1 year of technical support, help desk, or call center experience (or relevant degree/certification in lieu of experience). Strong working knowledge of mobile devices (Android/iOS), tablets, Windows/Mac PCs, and video conferencing platforms. Familiarity with service desk tools and real-time ticket documentation (preferably ServiceNow). Excellent customer service and communication skills (verbal and written). Ability to handle confidential information (PHI/PII) with discretion and integrity. Demonstrated reliability, punctuality, and consistent attendance. Ability to stay calm and focused when troubleshooting with end-users who may have limited technical knowledge. Clearance Requirement: Must be able to obtain and maintain a Public Trust Security Clearance. U.S. citizenship required. Preferred Skills and Experience: Certifications such as CompTIA A+, Network+, Security+, Apple Certified Support Professional (ACSP), Google IT Support, or Help Desk Institute (HDI) Certification. Experience supporting Cisco videoconferencing systems or mobile network troubleshooting. Knowledge of medical terminology or prior experience in healthcare IT support. Prior military service and/or experience working with or supporting the military and veteran community Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here’s what you can expect: During the Interview Process Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview During the Hiring Process Enhanced Biometrics ID verification screening Background check, to include: Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: Employee Assistance Program (EAP) Corporate Discounts Learning & Development platform, to include certification preparation content Training, Education and Certification Assistance* Referral Bonus Program Internal Mobility Program Pet Insurance Flexible Work Environment *Available to full-time employees Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range USD $47,500.00 - USD $47,500.00 /Yr.

Provide technical guidance, oversee tool management, foster innovation, facilitate collaboration, evaluate technical feasibility, ensure compliance, and report on program progress. | Extensive experience with Microsoft Power Platform, IT project management, and federal agency consulting preferred; ability to work independently in a fast-paced environment. | Overview GovCIO is currently hiring for a Senior Technical Lead to support a low-code/no-code (LCNC) Citizen Development Program within the Department of Veterans Affairs (VA). This position will be remote and will report to a Program Manager. Responsibilities You will work with a team of highly motivated individuals as we start up a program supporting Citizen Development at the VA. We are looking for someone with a diverse and inquisitive background, specializing in SharePoint and Power Platform would be a bonus. Experience working with a civil agency is preferred; experience working with the VA is greatly desired. The environment is dynamic and client needs are often evolving. As such, your thought leadership, problem solving, and rapid learning skills are needed to lead our program and our clients through conceptualization, strategic planning, and execution. Your flexibility, innovative mindset and forward-thinking views are critical for this role. Finally, your technical skills and expertise will be the linchpin for your success. Key responsibilities: Technical Guidance and Support: Provide technical guidance and support for the technologies in use by the Program. Be able to embrace and learn new technologies as needed. Assist in troubleshooting technical issues and finding effective solutions. Ability to understand technical architecture and recommend solutions, conceptually at a minimum. Create technical documentation, guides, and tutorials to support learning and development for Citizen Developers. Tool and Platform Management: Oversee the selection, implementation, and maintenance of tools and platforms used by the program. Ensure that these tools are accessible, user-friendly, and up-to-date. Help build citizen developed tools to support the goals of the program. Innovation and Continuous Improvement: Encourage and foster innovation within the citizen developer community. Stay informed about the latest technologies and industry trends to continuously improve the program’s technical resources. Embrace a growth mindset to evolve with the Program to meet changing needs of the citizen developer community, the technology, and the program. Collaboration and Integration: Facilitate collaboration between citizen developers and professional developers. Work with other teams to understand and document their processes and simplify this information for a less technical audience. Technical Evaluation: Evaluate the technical feasibility of proposed projects and tools to run the Program and provide recommendations. Security and Compliance: Ensure that all Citizen Developer program applications and documents comply with 508 compliance and accessibility requirements. Reporting and Communication: Regularly report on the technical progress and achievements of the citizen developer program. Communicate technical challenges and opportunities to stakeholders. Qualifications Required Skills and Experience: Bachelor's 12+ years (or commensurate experience) Experience with building or supporting Microsoft Power Platform projects/programs. Experience working with customers and project leads in analyzing, designing, implementing, and supporting IT projects. Experience with managing diverse IT projects both large and small and be well-versed in full systems development life cycle and strategic information planning, including agile development and DevOps environments Proficiency with Microsoft Office suite of tools and Microsoft Power Platform Highly motivated & ability to take initiative Ability to work in a fast-paced environment and flex into other roles as needed Works independently with significant latitude for decision making, and with minimal guidance and supervision Clearance Level: able to obtain Public Trust Preferred Skills and Experience: Experience with designing and building Microsoft Power Platform applications. Dept. of Veteran Affairs or other federal agency consulting experience. Experience with Product/Program/Project Management. Experience with DevOps and CI/CD processes to support a rapid development lifecycle. Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here’s what you can expect: During the Interview Process Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview During the Hiring Process Enhanced Biometrics ID verification screening Background check, to include: Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: Employee Assistance Program (EAP) Corporate Discounts Learning & Development platform, to include certification preparation content Training, Education and Certification Assistance* Referral Bonus Program Internal Mobility Program Pet Insurance Flexible Work Environment *Available to full-time employees Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range USD $160,000.00 - USD $180,000.00 /Yr.

Lead the architectural design and implementation of ServiceNow solutions, oversee integrations, and guide platform governance. | 8+ years of ServiceNow experience with at least 3 years in lead or architectural roles, deep expertise in ServiceNow modules, scripting, and integrations, plus strong stakeholder engagement skills. | Overview GovCIO is currently hiring for ServiceNow Solutions Architect to support our client’s contract needs. This position is located within the United States and is a full remote position. Responsibilities Lead the architectural design and roadmap for the ServiceNow platform—including ITSM, ITOM, HRSD, SecOps, CMDB, and other modules. Translate business requirements into scalable and secure technical solutions aligned with enterprise standards. Serve as the primary technical liaison for ServiceNow architecture, integrations, and data model strategy. Establish and enforce platform governance, development standards, and best practices. Oversee the configuration, customization, and deployment of ServiceNow applications. Review and validate solutions developed by internal teams and vendors to ensure adherence to architectural guidelines. Drive CMDB maturity, discovery architecture, service mapping, and data quality initiatives. Architect and guide integrations using MID Servers, APIs, web services, and data exchange frameworks. Conduct platform performance reviews and ensure system reliability, scalability, and security. Provide technical leadership, mentorship, and guidance to ServiceNow developers and administrators. Stay updated on ServiceNow releases, new capabilities, and emerging platform best practices. Qualifications Bachelor's with 12+ years (or commensurate experience) Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience) with 8+ years (or commensurate experience) Required Skills and Experience 8 years of ServiceNow experience, with at least 3 years of architectural or lead design responsibility. Deep expertise in ServiceNow modules such as ITSM, ITOM (Discovery/Service Mapping), CMDB, HRSD, SecOps, or others. Strong understanding of ServiceNow data architecture, workflow engines, scripting (JavaScript/Glide), and integration frameworks. Experience with platform governance, solution review, and enterprise-scale implementation. Proven experience architecting integrations using REST, SOAP, MID Server, or ETL tools. Strong documentation, communication, and stakeholder engagement skills. Clearance Required: Must be able to obtain and maintain a HUD Public Trust Preferred Skills and Experience ServiceNow Certified Technical Architect (CTA), Certified Master Architect (CMA), or progressing toward certification. ServiceNow certifications such as CIS-ITSM, CIS-ITOM, CAD, or CSA. Experience in Agile methodologies, DevOps, and CI/CD pipelines for ServiceNow. Experience supporting federal or regulated environments (FISMA, FedRAMP, etc.), if applicable. Experience optimizing performance and implementing enterprise-level workflows. Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here’s what you can expect: During the Interview Process Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview During the Hiring Process Enhanced Biometrics ID verification screening Background check, to include: Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: Employee Assistance Program (EAP) Corporate Discounts Learning & Development platform, to include certification preparation content Training, Education and Certification Assistance* Referral Bonus Program Internal Mobility Program Pet Insurance Flexible Work Environment *Available to full-time employees Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range USD $120,000.00 - USD $165,000.00 /Yr.

Design, build, and manage secure, scalable, and compliant cloud-based digitalization tools supporting document intake, validation, and submission for federal use. | Over 12 years of software engineering experience, with at least 3 years in architecture or team leadership, proven experience in FedRAMP High cloud environments, and expertise in AI/ML data extraction, secure document handling, and structured data formats. | Overview GovCIO is currently hiring for a Software Development Deputy Lead / Solution Architect to design, build, and manage secure, cloud-based tools supporting intake, validation, metadata processing, and submission for a federal digitalization platform. Responsibilities Supports the development lead / solution architect for an enterprise-grade platform supporting a complex federal digitalization program. This role assists in leading development of tools for intake inventory tracking, document ingestion, metadata validation, submission preparation, and reporting. Solutions must meet FedRAMP High requirements, support automated testing and daily builds, and enable both manual and AI-assisted data capture aligned with defined schemas and business rules. Architect and lead development of the integrated tool suite for document intake, metadata capture, validation, and submission. Design and deliver an Inventory Management System for intake site tracking of physical submissions. Build scalable ingestion pipelines for scanned images, integrating SLA-based prioritization and metadata validation workflows. Implement interfaces to support manual metadata entry and AI/ML-assisted extraction, ensuring outputs conform to IRS schemas. Build and manage validation services for client-defined business rules, with clear error messaging and override mechanisms. Ensure systems support 10% human QA review of PDFs against extracted metadata, with auditable trails. Integrate with client or third-party systems for secure, compliant digital submission, including schema packaging, transmission, and response handling. Operate all systems within FedRAMP High-certified cloud environments, meeting continuous compliance standards. Implement daily CI/CD pipelines with automated unit, integration, and regression testing. Maintain comprehensive audit logging, access controls, and proactive vulnerability remediation processes. Lead technical reviews, documentation, sprint planning, and architecture checkpoints. Qualifications Required Skills and Experience Bachelor's with 12+ years (or commensurate experience) 12+ years of hands-on software engineering and system design experience, with at least 3 years in architecture or team lead roles. Proven experience delivering secure, scalable applications in FedRAMP High cloud environments. Deep technical understanding of AI-assisted data extraction, metadata validation, and secure document handling. Strong grasp of submission formats, business rule schemas, and structured data packaging (XML, JSON). Experience with continuous integration (CI/CD), automated testing frameworks, and quality gates. Strong leadership and cross-functional coordination skills, with ability to translate program needs into stable, user-centered tools. Preferred Skills and Experience Cloud Platforms: AWS GovCloud, Azure Government , GCP Assured Workloads DevOps: Terraform, GitHub Actions/GitLab CI, Docker, Kubernetes, SonarQube Languages: Python, Java, Node.js Frameworks: FastAPI, Spring Boot, React AI/ML: Integration with Textract, Form Recognizer, or custom OCR pipelines Security: STIGs, SCAP, OpenSCAP, Nessus, FedRAMP continuous monitoring Some knowledge of IRS MeF or other IRS tax systems is highly desirable Clearance Required: Ability to obtain and maintain a IRS clearance. Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here’s what you can expect: During the Interview Process Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview During the Hiring Process Enhanced Biometrics ID verification screening Background check, to include: Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: Employee Assistance Program (EAP) Corporate Discounts Learning & Development platform, to include certification preparation content Training, Education and Certification Assistance* Referral Bonus Program Internal Mobility Program Pet Insurance Flexible Work Environment *Available to full-time employees Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range USD $160,000.00 - USD $170,000.00 /Yr.

Support, maintain, and optimize network environments, develop dashboards, troubleshoot connectivity issues, and ensure security compliance. | 5+ years of network management experience, proficiency with SolarWinds tools, strong networking knowledge, scripting skills, and ability to work independently and as part of a team. | Overview GovCIO is currently hiring for Network Reliability Engineer to support our client’s contract needs. The Network Reliability Engineer will support, maintain, optimize, monitor, and participate in troubleshooting efforts for a mature network environment for a large Government Agency. This position is located in the within the United States and is fully remote position. Responsibilities The ideal candidate will have extensive experience with SolarWinds Network Performance Monitor (NPM), Network Configuration Manager (NCM), NetFlow Traffic Analyzer (NTA), and SolarWinds Security Event Manager (SEM). Candidate will also have substantial experience with developing and maintaining interactive webpage dashboards related to SolarWinds suite. Highly desirable skills would include experience with CISCO switches and routers, CISCO specific monitoring systems, packet capture systems, packet broker switches, and automation provisioning. Additional skills that would provide value include experience with COTS DDI products, load balancers, NAC, AAA systems, SSL certificate management, and proxy systems. Perform Incident Response support by monitoring ticket system and taking appropriate actions on network related Incidents. Manage, maintain, and support existing SolarWinds instance which monitors and generates alerts for network equipment. Manage, maintain, and support existing interactive webpage dashboards through programming and database calls to SolarWinds and various other systems utilizing SWQL Studio. Participate in troubleshooting sessions involving connectivity issues for infrastructure and applications by using SolarWinds and/or analyzing packet capture data, syslogs and related log data. Use network diagnostic tools to reduce outage times by quickly identifying network related anomalies and issues. Generate root cause analysis for issues diagnosed on the network. Use network diagnostic tools to proactively address network anomalies and issues as well as optimize network performance. Develop and maintain technical documentation as it pertains to the systems being managed. Ensure compliance with security standards, policies, and best practices for IT systems and data protection. Train and mentor internal teams on efficiencies gained by utilizing SolarWinds to monitor and diagnose network anomalies and issues. Qualifications Bachelor's with 5 - 8 years (or commensurate experience) Required Skills and Experience 5+ years of experience in monitoring and managing network equipment. Experience with Incident and Request ticketing systems. Strong knowledge and experience with SolarWinds and related dashboard activities. Strong knowledge of networking protocols (TCP/IP, HTTP/HTTPS, DNS, etc.). Solid knowledge of SNMP as it relates to SolarWinds implementations. Solid network and cybersecurity fundamentals knowledge. Fundamental knowledge of MPLS and WAN routing principles. Fundamental knowledge of IPv4 and IPv6 protocols. Basic understanding of Red Hat Enterprise Linux (RHEL 8/9) to administer Apache2 web server. Basic understanding of Application Programming Interface (API) utilization to extract performance and informational data from various vendors. Basic understanding of Bash shell scripting, Python, PHP, Perl, Java Script, MySQL database. Proficiency with Microsoft Office suite. Familiarity with cloud service providers (AWS, Azure, Google Cloud). Familiarity with Data Center network environments. Strong ability to work as part of a team, but also possess the drive and ability to perform duties autonomously if the project demands it. Clearance Required: Must be able to obtain and maintain a HUD Public Trust Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here’s what you can expect: During the Interview Process Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview During the Hiring Process Enhanced Biometrics ID verification screening Background check, to include: Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: Employee Assistance Program (EAP) Corporate Discounts Learning & Development platform, to include certification preparation content Training, Education and Certification Assistance* Referral Bonus Program Internal Mobility Program Pet Insurance Flexible Work Environment *Available to full-time employees Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range USD $90,000.00 - USD $120,000.00 /Yr.

Provide operational support, configure and optimize Zscaler systems, troubleshoot complex network issues, and develop security policies. | Bachelor's degree with 5-8 years of network/security experience, 2+ years with Zscaler deployments, strong networking and cybersecurity fundamentals. | Overview GovCIO is currently hiring for Zscaler Engineer to support our client’s contract needs. This position is located in the within the Unites States and will be a full remote position. Responsibilities Provide ongoing operational support, maintenance, and engineering with regards to the full Zscaler product suite (ZIA, ZPA, ZDX, ZCC) and related technologies for a currently deployed Zscaler implementation. Configure and tune the system to optimize performance and/or alerting. Leverage expertise and experience to actively troubleshoot complex networking and security issues related to Zscaler. Provide guidance on all aspects of Zscaler network and security capabilities for the customer. Ensure compliance with security standards, policies, and best practices for IT systems and data protection. Collaborate with cross-functional teams to integrate Zscaler with existing network, firewalls, external vendors, and server infrastructure to deliver high-quality technical support. Develop and maintain technical documentation, including network diagrams and security policies. Train and mentor internal teams on Zscaler best practices and security configurations. Interface with Zscaler Technical Support in the creation and resolution of issues. Assist in design and implementation of Zero Trust Network Access (ZTNA) strategies using Zscaler technologies. Qualifications Bachelor's with 5 - 8 years of network engineering experience (or commensurate experience) 5+ years of experience in network security, cloud security, or related fields. 2+ years of experience hands-on with Zscaler deployments in a professional support role. Experience deploying and operating ZScaler ZIA, ZTA, ZPA, and ZDX for large enterprises. Deep understanding of Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA), and Zscaler Client Connector. Experience with deployments and management of App Connectors and Branch Connectors. Familiarity with Zscaler’s cloud architecture and security services. Strong knowledge of networking protocols (TCP/IP, HTTP/HTTPS, DNS, etc.). Solid network and cybersecurity fundamentals knowledge. Knowledge of cybersecurity principles and best practices. Familiarity with cloud service providers (AWS, Azure, Google Cloud). Understanding of Trusted Internet Connections (TIC) Fundamental knowledge of MPLS and WAN routing principles Fundamental knowledge of IPv4 and IPv6 protocols Understanding of Zero Trust principles and Secure Web Gateway (SWG) architectures. Strong ability to work as part of a team, but also possess the drive and ability to perform duties autonomously if the project demands it. Clearance Required: Must be able to obtain and maintain HUD Public Trust Preferred Skills and Experience Zscaler Digital Transformation Administrator (ZDTA) Zscaler Digital Transformation Engineer (ZDTE) Zscaler Digital Experience Administrator (ZDXA) Proficiency with automation and scripting tools (Python, Ansible, Terraform) Network and/or Security Certifications a plus Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range USD $100,000.00 - USD $130,000.00 /Yr.

Provide technical support and maintenance for computers and network equipment, troubleshoot hardware and software issues, maintain network documentation, and train users. | Bachelor's degree with 2-5 years experience, ability to obtain Secret clearance, and technical skills in computer hardware, software, and network support. | Overview GovCIO is currently hiring for Junior Computer User Support Specialist for our US Coast Guard program. This position is fully remote. Responsibilities Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors. Provides personal computer, hardware, and software support. Installs, services, and repairs personal computers and installs attendant software. Connects personal computers and terminals to existing data networks. Maintains network diagrams and circuit records. Maintains trouble logs. Instructs users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Performs basic PC, PBX, and network software programming. • Confers with staff, users, and management to establish requirements for new systems or modifications. • Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications. • Answers questions or resolves computer problems for clients or staff in person, via telephone or from a remote location. • Maintains record of daily data communication transactions, problems and remedial action taken, and installation activities. • Develops training materials and procedures, and/or trains users in the proper use of hardware and software. Qualifications Bachelor's with 2-5 years (or commensurate experience) Required Skills and Experience • Clearance Required: ability to obtain and maintain a Secret clearance. M0 M066 Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here’s what you can expect: • During the Interview Process • Virtual video interview conducted via video with the hiring manager and/or team • Camera must be on • A valid photo ID must be presented during each interview • During the Hiring Process • Enhanced Biometrics ID verification screening • Background check, to include: • Criminal history (past 7 years) • Verification of your highest level of education • Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: • Employee Assistance Program (EAP) • Corporate Discounts • Learning & Development platform, to include certification preparation content • Training, Education and Certification Assistance* • Referral Bonus Program • Internal Mobility Program • Pet Insurance • Flexible Work Environment • Available to full-time employees Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range USD $50,000.00 - USD $60,000.00 /Yr.

Design, develop, and implement testing methods and equipment, create test plans and scenarios, report defects, and improve test processes. | 9 years of quality assurance experience, ability to obtain Secret clearance, and preferably US Coast Guard experience. | Overview GovCIO is currently hiring a Senior Software Quality Assurance Engineer and Tester for our program with the US Coast Guard. This position will be located in Alexandria, VA and will be a full remote position. Responsibilities Designs, develops, and implements testing methods and equipment to ensure that the product will perform to specifications. Plans and arranges the labor, schedules, and equipment required for testing and evaluating the product. Designs test cases for test plans and creates test scenarios in which tests are carried out. Compiles data, defines required changes and reports defects and problems that occurred during the test process. Implements and participates in the walkthrough of the product. Automated testing may be used for leveling based on hiring manager discretion. • Consults with the development and/or requirements team to coordinate and test applications. • Performs analysis, diagnostics and preliminary evaluations of products. Develop testing procedures. • Develops test plans, scripts, scenarios, functional tests, regression tests, and deployment tests. • Implements the testing processes and ensures all test activities follow those processes. Produces reports on each test activity and tracks test metrics. • Monitors for continual test process improvement through failure analysis, throughput analysis, yield analysis, and report to management periodically. Qualifications Bachelor's with 9 years (or commensurate experience) Required Skills and Experience • 9 years with quality assurance experience Clearance Required: Must be clearable up to an active Secret clearance Preferred Skills and Experience • US Coast Guard experience highly preferred Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here’s what you can expect: • During the Interview Process • Virtual video interview conducted via video with the hiring manager and/or team • Camera must be on • A valid photo ID must be presented during each interview • During the Hiring Process • Enhanced Biometrics ID verification screening • Background check, to include: • Criminal history (past 7 years) • Verification of your highest level of education • Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: • Employee Assistance Program (EAP) • Corporate Discounts • Learning & Development platform, to include certification preparation content • Training, Education and Certification Assistance* • Referral Bonus Program • Internal Mobility Program • Pet Insurance • Flexible Work Environment • Available to full-time employees Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range USD $105,000.00 - USD $117,000.00 /Yr.

Deploy and manage databases supporting customer applications, architect infrastructure, configure database software, maintain availability and performance, ensure security compliance, and develop monitoring dashboards. | High school diploma with 9+ years experience, secret clearance, 5+ years in application server architecture, knowledge of multiple database systems and cloud environments, and familiarity with DoD security standards. | Overview GovCIO is currently hiring for Database Team Lead to deploy and manage databases supporting customer applications. This position will be located in Radford, VA and will be a remote position. Responsibilities Senior database administration experience deploying and managing databases supporting customer applications. Responsible for all facets of engineering and administering database environments. This includes architecting infrastructure, installing, and configuring database SW products and database configuration in Oracle, Microsoft Structured Query Language (MSSQL), Post Gre SQL) POSTGRES, My Structured Query Language (MYSQL) and cloud database environments. Once deployed, responsible for maintaining the database environments to meet availability and performance standards. Assists in the scheduling ofdeployment activity as well as new installations databases. Responsible for developing security standards and ensuring all databases meet ARMY security requirements. Responsible for development and maintenance of database monitoring and administrative dashboards to ensure a proactive approach to database management. Thorough knowledge of the Cyber Command Security Technical Implementation Guides (STIGs) processes and procedures. Know how to perform a Security Readiness Review (SRR) and document the SRR findings in a Plan of Action and Milestones (POA&M) document. Qualifications High School with 9+ years (or commensurate experience) Required Skills and Experience • Clearance Required: Secret • Experience in database administration and architecture. • 5+ years’ experience with Application Server architecture in a large enterprise environment. • Knowledge of Oracle, MSSQL, POSTGRES, MYSQL and cloud database environments is required. • Knowledge of database administration responsibilities. • Knowledge of Python and PowerShell is a plus • Ability to relate to customers in a professional manner. • **PENDING CONTRACT AWARD*** Preferred Skills and Experience: • Working knowledge of DoD STIGs, and IAVM Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here’s what you can expect: • During the Interview Process • Virtual video interview conducted via video with the hiring manager and/or team • Camera must be on • A valid photo ID must be presented during each interview • During the Hiring Process • Enhanced Biometrics ID verification screening • Background check, to include: • Criminal history (past 7 years) • Verification of your highest level of education • Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: • Employee Assistance Program (EAP) • Corporate Discounts • Learning & Development platform, to include certification preparation content • Training, Education and Certification Assistance* • Referral Bonus Program • Internal Mobility Program • Pet Insurance • Flexible Work Environment • Available to full-time employees Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range USD $105,000.00 - USD $150,000.00 /Yr.

Develop, support, and architect AWS cloud applications with DevSecOps practices including CI/CD automation, troubleshooting, and cloud infrastructure design. | Senior-level experience with AWS cloud, Java development, CI/CD pipelines, automation tools (Terraform preferred), Linux environments, and cloud migration expertise. | Overview GovCIO is currently hiring for Senior Engineer with DevSecOps experience to provide development, support, architecture, and leadership for a government application being moved into the AWS cloud. This position will be located in Alexandria Virginia and will be a fully remote position. Responsibilities Builds and codes applications and/or modules using languages and environments such as Java, Angular, AWS. Provides patches and upgrades to existing systems. Involved in planning of system and development deployment as well as responsible for meeting software compliance standards. May design graphical user interface (GUI) to meet the specific needs of users. Prepares operating instructions, compiles documentation of program development, and analyzes system capabilities to resolve questions of program intent, output requirements, input data acquisition, programming techniques, and controls. May build add-on modules using application program language. Primarily and AWS Cloud position with working knowledge of both AWS and Java development • Participate in all aspects of the software development lifecycle for AWS solutions, including planning, requirements, development, testing, and quality assurance • Troubleshoot incidents, identify root causes, fix and document problems, and implement preventive measures • Educate teams on the implementation of new cloud-based initiatives, providing associated training when necessary • Demonstrate exceptional problem-solving skills, with an ability to see and solve issues before they affect business productivity • Create blueprints for hybrid cloud infrastructures centered around AWS (network, server, storage, security, and management software topologies), Run technical workshops and advise customers on architectural and strategic IT decisions • Ensure that a quality solution is delivered in a timely manner, within budget, and to our client's satisfaction • Participate in architecture definition for Cloud Initiatives utilizing industry best practices and technologies • Provide solutions incorporating cloud engineering best practices , Develop technical content like white paper etc • Planning of the project together with other developers • Development of the application structure for cloud solutions • Creating a cloud product • Debugging • Carrying out disaster recovery • Setting up blue-green environment • Applying development optimization tools • Automation of work processes, such as deployment • Bug detection and fixing • Creation of various product features • Identifying the best cloud tech stack for the project • Implementing modifications and updates after the release Qualifications Bachelor's with 12+ years (or commensurate experience) Required Skills and Experience • Bachelor’s or Master's degree in Computer Science or Software Engineering • 8+ years of relevant work experience in solutions design and engineering, Experience with Amazon Web Services or similar cloud platform • Build and configure delivery environments supporting CD/CI tools such as Gitlab Pipeline Runner and Gitlab using an Agile delivery methodology • Experience with systems reliability, load balancing, monitoring, logging; • Experience with fully automating CI/CD pipelines end-to-end, from code commits to production; • Develop, document, and implement CI/CD strategy for management of Infrastructure as Code IaC baseline; • Solid experience in installing, configuring and troubleshooting UNIX/Linux based environments; • Strong automation development skills. Needs to be proficient in Terraform and one or more automation languages [i. e. Ansible, Cloud Formations, Chef, Puppet, Terraform] • Deep understanding of cloud component architecture: Microservices, Containers, IaaS, Storage, Security , Knowledge of routing/switching technologies • Detailed understanding of cloud automation and orchestration approaches and tools • 8+ years relevant experience of end-to-end Cloud Migration and transformation and solutions design and engineering • Ability to provide solution to a project from conception through design and implementation • Experience in multi-tier traditional application architectures and in service decomposition and micro services • AWS Associate/Professional certification, Good oral and written English skills • Expert coding proficiency • Excellent knowledge of AWS tools • The ability to conduct testing at different levels and stages of the project • Knowledge of scripting languages • Experience with DevOps • Knowledge of optimization, automation, integration and productivity tools • Knowledge of relevant libraries and security protocols Clearance Required: Must be able to acquire and maintain a Public Trust Preferred Skills and Experience · Clearance preferred · Database Administration Skills · Architecture Design Experience Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here’s what you can expect: During the Interview Process Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview During the Hiring Process Enhanced Biometrics ID verification screening Background check, to include: Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: Employee Assistance Program (EAP) Corporate Discounts Learning & Development platform, to include certification preparation content Training, Education and Certification Assistance* Referral Bonus Program Internal Mobility Program Pet Insurance Flexible Work Environment *Available to full-time employees Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range USD $124,540.00 - USD $155,000.00 /Yr.

Support and direct all phases of the USCG Maverick program ensuring successful execution, stakeholder coordination, risk management, and compliance. | Minimum 5 years program management experience in government contracting, strong knowledge of federal regulations, leadership skills, and proficiency in project management tools. | Job Title: Deputy Program Manager Company Overview: GovCIO LLC is a leading government IT solutions provider dedicated to delivering innovative technology and management services to federal agencies. With a strong commitment to excellence and integrity, GovCIO partners with clients to enhance mission success through cutting-edge solutions and expert program management. Role Overview: As the Deputy Program Manager, you will play a critical role in supporting the United States Coast Guard (USCG) Maverick contract. You will assist in directing all phases of the program, ensuring successful execution and alignment with strategic objectives. This role requires strong leadership, communication, and organizational skills to manage complex projects and foster collaboration among diverse teams. What You'll Do: - You will support the Program Manager in overseeing daily operations and program execution. - You will coordinate with stakeholders to ensure project milestones and deliverables are met on time. - You will manage risk identification and mitigation strategies to maintain program stability. - You will lead cross-functional teams to drive project progress and resolve issues. - You will prepare and present program status reports to senior leadership and clients. - You will ensure compliance with government regulations and contract requirements. - You will facilitate communication between technical teams and government representatives. - You will contribute to continuous process improvement initiatives to enhance program efficiency. What You Bring: - Minimum of 5 years of experience in program or project management, preferably within government contracting. - Strong knowledge of federal acquisition regulations and contract management. - Proven ability to lead multidisciplinary teams and manage complex projects. - Excellent communication, negotiation, and interpersonal skills. - Experience with risk management and mitigation in large-scale programs. - Proficiency in project management tools and software. Bonus Points If You Have: - Experience working with the United States Coast Guard or other military branches. - PMP or similar project management certification. - Familiarity with Agile methodologies and software development lifecycle. - Security clearance or eligibility to obtain one. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and career advancement. - We offer a collaborative and inclusive work environment. - We offer flexible work arrangements including hybrid remote options. - We offer support for continuing education and certifications. Ready to Apply? To join our team as Deputy Program Manager, please submit your resume and cover letter through our careers page at www.govcio.com/careers. We look forward to reviewing your application and exploring how you can contribute to our mission of supporting the USCG Maverick contract.

Provide technical support, install, troubleshoot, service, and repair computers and network equipment to ensure reliable IT operations. | Minimum 5 years experience in computer user support with strong hardware, OS, and network troubleshooting skills, plus excellent communication and problem-solving abilities. | Job Title: Senior Computer User Support Specialist Company Overview: GovCIO LLC is a leading government IT solutions provider dedicated to delivering innovative technology services to federal agencies. With a strong commitment to excellence and security, GovCIO empowers government operations through cutting-edge IT infrastructure and support. Role Overview: As a Senior Computer User Support Specialist at GovCIO, you will play a critical role in ensuring the smooth operation of computer systems and networks. You will provide expert technical support, troubleshoot complex issues, and maintain the reliability of IT equipment to support our mission-critical government projects. What You'll Do: - You will install, configure, and maintain personal computers and network equipment. - You will troubleshoot and resolve hardware, software, and network issues promptly. - You will provide on-site technical support to end-users, ensuring minimal downtime. - You will service and repair computer systems to maintain optimal performance. - You will collaborate with IT teams to implement upgrades and security patches. - You will document technical procedures and support activities for knowledge sharing. - You will assist in training junior support staff and end-users on IT best practices. - You will ensure compliance with government IT security policies and standards. What You Bring: - Minimum of 5 years of experience in computer user support or IT help desk roles. - Strong knowledge of computer hardware, operating systems (Windows, macOS), and network protocols. - Proficiency in troubleshooting and repairing PCs, printers, and network devices. - Experience with Active Directory, VPNs, and remote support tools. - Excellent problem-solving skills and the ability to communicate technical information clearly. - Ability to work effectively in a fast-paced, on-site government environment. Bonus Points If You Have: - Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional. - Experience supporting government or federal IT environments. - Familiarity with cybersecurity best practices and compliance standards. - Knowledge of scripting or automation tools to streamline support tasks. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and certification support. - We offer a collaborative and inclusive workplace culture focused on innovation. - We offer paid time off and flexible scheduling to support work-life balance. - We offer the chance to contribute to meaningful government projects impacting public services. Ready to Apply? Please submit your resume and cover letter through our careers page at www.govcio.com/careers. We look forward to learning how your skills and experience can contribute to our team.

Establish and maintain smooth operation of computer networks, troubleshoot issues, implement security measures, and support mission-critical IT projects. | At least 5 years of experience in network support, strong knowledge of network protocols and security, relevant certifications, and excellent problem-solving skills. | Job Title: Senior Computer Network Support Specialist Company Overview: GovCIO LLC is a leading government IT solutions provider dedicated to delivering innovative technology services to federal agencies. With a strong commitment to excellence and security, GovCIO supports critical missions through cutting-edge IT infrastructure and expert consulting. Role Overview: As a Senior Computer Network Support Specialist, you will play a vital role in ensuring the reliable operation and security of network systems supporting the US Coast Guard program. This hybrid remote position based in Kearneysville, WV requires a proactive professional to manage and troubleshoot complex network environments. What You'll Do: - You will establish and maintain smooth operation of computer networks and related computing environments. - You will monitor network performance and troubleshoot issues to ensure optimal system functionality. - You will configure and install network hardware and software components. - You will implement security measures to protect network integrity and data confidentiality. - You will collaborate with cross-functional teams to support mission-critical IT projects. - You will document network configurations, changes, and procedures for compliance and knowledge sharing. - You will provide technical guidance and mentorship to junior network support staff. - You will stay current with emerging network technologies and best practices to enhance system performance. What You Bring: - You have at least 5 years of experience in computer network support or a related IT field. - You possess strong knowledge of network protocols, hardware, and software. - You are proficient with network monitoring and diagnostic tools. - You have experience with network security practices and technologies. - You hold relevant certifications such as CCNA, CompTIA Network+, or equivalent. - You demonstrate excellent problem-solving skills and the ability to work independently. Bonus Points If You Have: - Experience supporting government or military IT programs. - Familiarity with US Coast Guard network environments. - Advanced certifications like CCNP or CISSP. - Experience with cloud networking and virtualization technologies. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer flexible hybrid remote work arrangements. - We offer opportunities for professional development and certification support. - We offer a collaborative and mission-driven work environment. - We offer paid time off and wellness programs to support work-life balance. Ready to Apply? Please submit your resume and cover letter through our careers page at www.govcio.com/careers. We look forward to reviewing your application and potentially welcoming you to our team.