Google Operations Center

Coordinate and manage complex email marketing campaigns, ensuring technical feasibility, quality, and timely delivery, while acting as a strategic partner and problem solver. | Requires 5+ years in project management, proficiency in email marketing tools, basic HTML knowledge, and strong communication skills; your experience aligns with project management and stakeholder engagement but lacks specific email marketing tool proficiency. | Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! The Program Management Senior Specialist is the glue that keeps all the elements of an email marketing campaign project together. They are well organized project managers, excellent communicators, proactive problem solvers and technical subject matter experts well versed in email marketing. They are the connective tissue between the business (product marketing managers), production project managers and development team. They ensure projects are well defined, and delivered on time and meet quality standards. The base salary range for this full-time position is $103,000 - $131,000 + bonus + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in this role posting reflect the base salary only, and do not include bonus or benefits. Some benefits information is included in this job description, and your recruiter can share more about the specific salary range and benefits for this position during the hiring process. Position Responsibilities: Partner with product marketing managers (PMMs) in campaign ideation and intake document formulation Collaborate with PMMs during the campaign ideation stage, gather technical requirements, confirm feasibility of ideated campaign features, define potential execution timeline and the intricacies of email personalization and complex logic Provide strategic input on growth best practices, segmentation, and user journey optimization to help achieve campaign business goals Act as a consultative partner, advising PMMs on how to translate business objectives into effective owned channel (i.e. email) strategies Guide the PMM through the Campaign Requirement Document creation, ensure the intake documents are completed and comprehensive for the production team Project manage campaign development and deployment Kick off and strategically manage campaign development with offshore production team, provide guidance and answers to production team during the production process, manage production timelines Prepare work orders for the production team and create project estimations for the PMM, managing the approval process for these estimates Coordinate with Data Specialists to ensure that data requirements and inputs are fully aligned with HTML development and production process, as well as be a strategic partner between Data Specialists and offshore production team Conduct thorough quality assurance (QA) reviews on all deliverables against client specifications before releasing to the PMM Communicate production progress to PMM, facilitate approval of simulations, proofs and prototypes, ensure any changes are implemented after prototype and proof review Flag issues that arise during the production process and proactively seek solutions Manage campaign deployment in Internal Growth tools, monitor campaign health Actively manage the Internal growth tool (i.e..Gamma) campaign deployments and proactively manage the campaign lifecycle (pause, activate, launch Gamma campaigns). GAMMA is Google’s internal email marketing platform Be the expert on Gamma campaigns under their management Monitor campaign deployment health through Gamma reporting tools and internal tools. Where applicable, delegate monitoring to Data Specialists and email specialists acting as the accountable party for campaign health monitoring and error escalation Conduct post-launch campaign performance analysis to derive engagement insights and identify areas for future improvement Troubleshoot and solve escalations When issues arise on existing or newly deployed campaigns, proactively lead the resolution process by quickly identifying root causes, work closely with product marketing managers, production project managers, and the development team Document the issue in the form of a blameless post mortem, ensure alignment across stakeholders and facilitate process adjustments mitigating repetition of the issue in the future across the team Drive innovation and thrive for excellence Proactively look for ways to improve the process to drive efficiency and reduce risk such as through implementing AI tools in the email creative or production processes Keep things organized Attend regular scrums and stand ups, provide updates on project status and act as a collaborative business partner to the PMM leading the scrum Effectively and proficiently communicate with the offshore production team by setting up and leading weekly calls. Maintain internal project status trackers and post launch quality control sheets. Ensure accurate work progress tracking in Asana Minimum Qualifications: Overall 5+ years of experience in project management roles, coordinating projects across multiple organizations/cross functional teams Complex Email Campaign Management: 2-3 years of proven ability to manage high-complexity, interdependent email campaigns, anticipating risks across multiple systems and stakeholders to ensure strategic alignment Email Marketing Technology Proficiency: Advanced proficiency in primary email marketing technology tools (e.g., Marketo, Eloqua, Hubspot etc.) with the ability to learn and navigate independently across multiple platforms Technical Proficiency (HTML): Basic understanding of web development, HTML/CSS & QA processes, with the ability to identify root causes, troubleshoot technical issues, and architect resilient solutions" Strategic Client Handling: Advanced client handling skills with a track record of acting as a strategic advisor, understanding scope and providing estimates that align with long-term business goals Data Analysis: Proficiency in data analysis tools to interpret performance results and recommend strategic improvements to stakeholders Communication: Strong, polished, and professional communication skills required for interacting with stakeholders and leading the production team Preferred Qualifications: Understanding of marketing operations, processes, business requirements Proactive and curious attitude, strong problem solving skills Familiarity using GenAI (generative AI) for email marketing content, production and optimization Comfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects Benefits We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy. Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter. To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes. Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-global@googleoperationscenter.com. Join us in building something special at GOC, where we’re creating the best possible journey for our customers and employees. Google Operations Center is a unique company of problem-solvers, partnering with Google to provide support to their users and customers. We believe an amazing customer experience begins with an amazing culture, and we help you be your best through leadership that listens, a culture of growth, and resources for wellbeing. With locations from North America to Asia, we hope you'll explore opportunities in your corner of the world. Search jobs

Designing, developing, and delivering training programs related to marketing workflows, campaigns, and tools, while managing stakeholder relationships and assessing training effectiveness. | Minimum 4-5 years in Learning & Development, Training Management, or Marketing Operations, with basic HTML/CSS skills and experience in project management and cross-functional collaboration. | Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! As a Training Specialist, you will be responsible for providing coaching, training and mentoring to your workflow teams, as well as provide domain expertise on client specified processes and products. You will be a subject matter expert that designs, develops, and delivers training programs within the GOC Sales & Marketing vertical. The trainer plays a crucial role in educating GOCers, overseeing internal training operations and promoting a team-orientated, improvement focused environment. This role is critical in establishing and managing relationships between key internal customers, clients, and other stakeholders and own all end-to-end product knowledge management. The base salary range for this full-time position is $70,000 - $84,000 + bonus + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in this role posting reflect the base salary only, and do not include bonus or benefits. Some benefits information is included in this job description, and your recruiter can share more about the specific salary range and benefits for this position during the hiring process. Position Responsibilities: Curriculum Development and Content Creation: Develop and design comprehensive training curriculum, incorporating diverse learning methodologies and adult learning principles. Use a variety of formats, including modules, presentations, handouts, and interactive exercises, to create engaging and informative training materials. Regularly update and revise training materials to ensure accuracy and relevance Training Delivery: Oversee and implement a wide range of training delivery methods, including classroom sessions, online modules, webinars, and workshops. Utilize learning management systems (LMS) and other technologies to enhance training delivery and track learner progress, including AI Learning impact Assessment: Design and implement comprehensive assessments to measure learning outcomes and evaluate the overall effectiveness of training programs. Leverage data-driven insights from evaluations and assessments to showcase value and optimize learning investments Stakeholder Relationships: Forge and nurture strategic relationships with operations leaders, Subject Matter Experts and external vendor partners to keep up-to-date with business and operations needs, industry trends, best practices, and emerging technologies in the relevant domain Marketing Domain Knowledge: Familiarity with marketing workflows, campaigns, and creative production cycles (e.g., email marketing, digital media, or content creation) Project Management: Proven track record of managing complex projects from initiation to closure, specifically managing intake queues, resource allocation, or workflow timelines Facilitation: Demonstrated experience facilitating meetings, workshops, or training sessions with clarity and engagement Strategic Thinking: Ability to look beyond the immediate request to identify underlying business needs, gaps, and long-term strategic opportunities within the marketing vertical Minimum Qualifications: Minimum of 4–5 years of relevant experience in Learning & Development, Training Management, or Marketing Operations Technical Proficiency: Basic understanding of HTML/CSS to support email marketing templates, landing page training, or minor LMS troubleshooting Agility: Ability to adapt quickly to shifting priorities in a fast-paced marketing environment without losing sight of strategic goals Collaboration: Strong history of working cross-functionally with subject matter experts, stakeholders, and creative teams to drive consensus and results Preferred qualifications: The following qualifications are a plus, but transferable skills and experience are equally valuable: 3+ years experience with various email technology tools, a plus 3+ years experience in marketing automation tools such as Eloqua, Marketo, Marketing Cloud, etc., a plus Comfortable operating in a fast-paced, deadline-driven environment Certification and experience with project management methodologies Proficiency in Google Office Suite (Docs, Sheets, Slides) and data visualization tools Benefits We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy. Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter. To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes. Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-global@googleoperationscenter.com. Join us in building something special at GOC, where we’re creating the best possible journey for our customers and employees. Google Operations Center is a unique company of problem-solvers, partnering with Google to provide support to their users and customers. We believe an amazing customer experience begins with an amazing culture, and we help you be your best through leadership that listens, a culture of growth, and resources for wellbeing. With locations from North America to Asia, we hope you'll explore opportunities in your corner of the world. Search jobs

Manage end-to-end email campaign production, lead a team, and ensure quality and timely delivery. | Experience with email marketing automation, proficiency in HTML/CSS, team management skills, and Marketo certification. | Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! The Marketing DOME team provides support to their marketing partners in strategizing, building, testing and executing email campaigns for Google Cloud products. As a Tech Process Team Lead, you will serve as a strategic leader and resource for the production team and a central point of contact for NORAM Activation Managers for production related questions. You will provide guidance and support throughout the Cloud Activation production lifecycle; from intake to deployment. Your main priority is to lead your team to create campaign assets on time and without errors. You will also be the driving force for continuous quality improvement. Position Responsibilities: Manage E2E campaign production process • Lead production team (consisting of Builders and QA) throughout the campaign creation process, addressing ad hoc concerns or issues • Day to day production activities include program flow builds, email creation, landing page creation, form creation, list uploads etc • Use Marketo to build & deploy critical programs, such as engagement programs, Nurture, trigger and batch campaigns, email, webinar and live event programs etc • Maintain delivery timeline by managing and supporting production team • Assess final deliverables for accuracy and triage technical updates necessary for resolution • Responsible for SLAs (TAT and quality) of the final campaign delivery Serve as production point of contact • Be the PoC for the Activation Managers, communicate project status, communicate project details, assess feasibility of timeline changes and change requests • Represent needs of the production teams to the Activation Managers and other stakeholders Manage operational reporting • Facilitate operational reporting such as total and project level capacity forecasting and utilization, post-production error measurement, change request monitoring, MBR/QBR production metrics, etc Drive efficiency and process innovation • Proactively identify opportunities for improvement, leading to higher quality and shorter turnaround times, both stemming from process and infrastructure innovation. • Manage implementation of changes with the team • Help define onboarding training and refresher content Minimum Qualifications: • Strong experience in email marketing automation, including complex campaigns; certified minimally as Marketo Engage • Expertise in email development and mobile responsive design • Proficiency in HTML/CSS and image editing software • Strong analytical, problem-solving, and communication skills • Direct experience managing a team Preferred qualifications: The following qualifications are a plus, but transferable skills and experience are equally valuable: • Expert in campaigns such as Nurture, Gather, Events, Webinars etc • Expert in testing smart campaigns, campaign flow, quality analysis of assets etc Benefits • We support you with competitive wages and comprehensive health care including medical, dental and vision coverage • We support your family with gender-neutral baby bonding leave, 14 week birth-parent maternity leave, and generous life, accident and disability insurance minimums • We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

Ensure data quality, compliance, and optimization of marketing automation systems, leading process improvements and managing data governance. | 7+ years in data-driven marketing or operations, expertise in Marketo, leadership experience, and knowledge of data privacy laws. | Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! As a Marketing - Analytics & Insights Specialist you will be a key leader and expert in ensuring the quality, integrity, and compliance of Google's marketing data within several Marketing automation platforms and databases. You will own and drive data governance, optimize operations, lead data standardization initiatives, mentor a team of marketing operations specialists, and act as a champion for data privacy and compliance. You will collaborate closely with various stakeholders, including Marketing, Sales, Engineering, and Legal, to ensure that Marketing Automation Operations are leveraged effectively and efficiently to achieve Google's marketing objectives. Position Responsibilities Also, you will manage user data requests, maintaining strict adherence to privacy laws and user confidentiality. Your daily tasks involve meticulously processing, analyzing, and interpreting the language of these requests, demanding precision, unwavering attention to detail, and a commitment to established procedures. The ability to stay focused while exercising sound judgment when escalating issues is essential for delivering superior results. Above all, you must consistently demonstrate professionalism, humility, confidentiality, and a genuine passion for Google’s mission. • Marketing Automation Operations & Optimization: • Audit and optimize Marketo workflows to ensure best practices are followed and resolve data sync and processing issues • Partner with Engineering to improve Marketo performance, scalability, and integration with other marketing automation platforms, such as Marketing Studio and Gamma • Oversee the development and implementation of automated solutions to improve data quality and operational efficiency • Proactively identify opportunities for process improvement and innovation within Marketo and related Marketing systems • Data Governance & Compliance: • Define and enforce data standardization rules and governance policies within Marketo across all relevant teams • Oversee the management of Marketo segmentations and central smart lists to ensure accuracy and efficiency at scale. Oversee the expansion of these segmentations into new automation tools and platforms • Establish and maintain comprehensive documentation and data dictionaries for all Marketo data and processes • Ensure compliance with all relevant data privacy regulations (e.g., GDPR, DMA) within Marketo • Understand global compliance and data privacy regulations and their impact on business operations • Develop, monitor, and iterate centralization automations and processes to increase compliance protections • Represent the data privacy and compliance department with Marketing, Sales, Legal, and Engineering teams to ensure compliance is honored • Conduct privacy impact assessments (PIAs) for new marketing initiatives or changes to existing processes • Stay up-to-date on the latest data privacy regulations and best practices • Collaborate with the legal team to interpret and apply data privacy laws and regulations • Data Integrity & Hygiene: • Develop and implement proactive measures to maintain marketing database integrity within Marketo • Lead efforts to troubleshoot data discrepancies and identify and address sources of bad data • Create and deliver training materials for end-users on Marketo best practices, data hygiene, and available tools • Respond to data subject requests (e.g., access, deletion, correction) in a timely and compliant manner • Participate in the development and implementation of data breach response plans • Reporting & Analytics: • Define and deliver key performance indicators (KPIs) and reporting to measure the effectiveness of Marketo campaigns and operations • Provide insightful analysis of Marketo data to inform strategic decision-making and drive continuous improvement • Collaborate with stakeholders to define and fulfill their reporting and analytics needs. • Develop and deliver presentations and executive communications on global data privacy and compliance requirements • Monitor, troubleshoot, and report on compliance elements to ensure adherence to data privacy regulations Minimum Qualifications: • Bachelor's degree or equivalent practical experience • 7+ years of experience in data-driven marketing, marketing/sales operations, strategy & operations, or consulting • 5+ years of experience with Marketo, including Marketo Certification (Marketo Certified Expert or Marketo Engage Certification) • Proven experience leading and mentoring a team • Strong understanding of data governance principles and compliance requirements (e.g., GDPR, DMA) • Experience with Salesforce data, segmentation, and reporting for Marketing Preferred qualifications: The following qualifications are a plus, but transferable skills and experience are equally valuable: • Advanced Google SQL experience in a role requiring business judgment, analytical problem-solving, quantitative analysis, and communicating findings to senior management • Deep understanding of various privacy laws and regulations and their impact on businesses • Excellent communication, interpersonal, and stakeholder management skills • Track record of driving process improvement, project management, and successful execution of complex initiatives Benefits • We support you with competitive wages and comprehensive health care including medical, dental and vision coverage • We support your family with gender-neutral baby bonding leave, 14 week birth-parent maternity leave, and generous life, accident and disability insurance minimums • We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

Manage end-to-end campaign production, serve as point of contact, and drive process improvements. | Experience in email marketing automation, HTML/CSS skills, team management, and proficiency in campaign tools like Marketo. | Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! The Marketing DOME team provides support to their marketing partners in strategizing, building, testing and executing email campaigns for Google Cloud products. As a Tech Process Team Lead, you will serve as a strategic leader and resource for the production team and a central point of contact for NORAM Activation Managers for production related questions. You will provide guidance and support throughout the Cloud Activation production lifecycle; from intake to deployment. Your main priority is to lead your team to create campaign assets on time and without errors. You will also be the driving force for continuous quality improvement. The base salary range for this full-time position is $106,000 - $127,000 + bonus + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in this role posting reflect the base salary only, and do not include bonus or benefits. Some benefits information is included in this job description, and your recruiter can share more about the specific salary range and benefits for this position during the hiring process. Position Responsibilities: Manage E2E campaign production process • Lead production team (consisting of Builders and QA) throughout the campaign creation process, addressing ad hoc concerns or issues • Day to day production activities include program flow builds, email creation, landing page creation, form creation, list uploads etc • Use Marketo to build & deploy critical programs, such as engagement programs, Nurture, trigger and batch campaigns, email, webinar and live event programs etc • Maintain delivery timeline by managing and supporting production team • Assess final deliverables for accuracy and triage technical updates necessary for resolution • Responsible for SLAs (TAT and quality) of the final campaign delivery Serve as production point of contact • Be the PoC for the Activation Managers, communicate project status, communicate project details, assess feasibility of timeline changes and change requests • Represent needs of the production teams to the Activation Managers and other stakeholders Manage operational reporting • Facilitate operational reporting such as total and project level capacity forecasting and utilization, post-production error measurement, change request monitoring, MBR/QBR production metrics, etc Drive efficiency and process innovation • Proactively identify opportunities for improvement, leading to higher quality and shorter turnaround times, both stemming from process and infrastructure innovation. • Manage implementation of changes with the team • Help define onboarding training and refresher content Minimum Qualifications: • Strong experience in email marketing automation, including complex campaigns; certified minimally as Marketo Engage • Expertise in email development and mobile responsive design • Proficiency in HTML/CSS and image editing software • Strong analytical, problem-solving, and communication skills • Direct experience managing a team Preferred qualifications: The following qualifications are a plus, but transferable skills and experience are equally valuable: • Expert in campaigns such as Nurture, Gather, Events, Webinars etc • Expert in testing smart campaigns, campaign flow, quality analysis of assets etc Benefits • We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage • We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums • Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy. Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter. To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes. Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-global@googleoperationscenter.com.

Support marketing programs by creating and managing campaign assets, ensuring technical accuracy, and optimizing performance. | Requires 4+ years experience with marketing automation tools like Marketo, proficiency in HTML/CSS, and strong problem-solving skills. | Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! The Tech Process Specialist is a key contributor to the success of marketing programs, from initial concept to final delivery. This role uses specialized knowledge of marketing automation to drive best practices, optimize efficiency in production and execution, and enhance program performance. The Tech Process Specialist builds essential marketing program components, including emails, landing pages, campaigns and forms, while working closely with delivery managers to ensure accuracy and resolve any issues. The base salary range for this full-time position is $76,000 - $91,000 + bonus + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in this role posting reflect the base salary only, and do not include bonus or benefits. Some benefits information is included in this job description, and your recruiter can share more about the specific salary range and benefits for this position during the hiring process. Position Responsibilities: Provide strategic best practices and recommendations for marketing programs Produce campaign assets, including emails, landing pages, and forms within a marketing automation WYSIWYG editor Create campaigns to support marketing initiatives, including nurture programs, lead scoring, event promotion, and data management Ensure the accuracy and continuity of existing and newly created programs Translate and communicate technical concepts to internal teams Interpret non-technical initiatives into technical solutions Provide campaign performance results in comparison to industry and internal benchmarks Collaborate with teammates to continuously optimize output and program performance Minimum Qualifications: 5+ years experience with various email technology tools and digital marketing automation program management such as email, paid media, event experience 4+ years experience in Marketo, Eloqua, Marketing Cloud, etc. Basic understanding of coding languages such as HTML and CSS Valuable teammate that contributes to overall success but also able to work independently; is detail oriented and solution-driven Familiarity with UX registration flow and troubleshooting Preferred Qualifications: The following qualifications are a plus, but transferable skills and experience are equally valuable: Marketo Certified Expert Demonstrable experience in marketing automation including nurture, segmentation and program reporting. Understanding and analyzing project requirements and translating it into specifications and programming deliverables. Proficient in coding languages such as HTML, CSS, Java Highly analytical, with a track record of being a strong problem solver Presenting to business stakeholders, and driving value for the business Understanding of marketing operations, processes, business requirements Comfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects Good to have: familiarity with editing imagery Benefits We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy. Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter. To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes. Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-global@googleoperationscenter.com. Join us in building something special at GOC, where we’re creating the best possible journey for our customers and employees. Google Operations Center is a unique company of problem-solvers, partnering with Google to provide support to their users and customers. We believe an amazing customer experience begins with an amazing culture, and we help you be your best through leadership that listens, a culture of growth, and resources for wellbeing. With locations from North America to Asia, we hope you'll explore opportunities in your corner of the world. Search jobs