Google Operations Center

Leading customer support and operations teams, managing client relationships, and optimizing support processes. | Extensive experience in customer support, program management, and leadership, with strong skills in analytics and SaaS, but lacking specific marketing or digital campaign experience. | Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! The Marketing Program Management Manager is a strategic leader, dealing directly with the fastest growing companies in the world. Acting as the first line of response to clients worldwide, you look forward to collaborating with a dynamic close-knit agile team to design, implement, and continuously deliver exciting new marketing strategies. Your passion for inspiring others, motivates them to provide their highest level of performance. You’ll have direct contact with senior executives; collaborating on innovative ways to scale enterprise level business. The base salary range for this full-time position is $136,000 - $163,000 + bonus + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in this role posting reflect the base salary only, and do not include bonus or benefits. Some benefits information is included in this job description, and your recruiter can share more about the specific salary range and benefits for this position during the hiring process. Position Responsibilities: Client Leadership Serve as the senior point of contact for key clients, owning the relationship and acting as a trusted strategic advisor Develop a deep understanding of each client’s business goals, industry trends, and marketing challenges Translate client objectives into actionable strategies and integrated marketing plans Lead quarterly business reviews, strategic planning sessions, and performance reporting with senior stakeholders Team & Project Leadership Lead a cross-functional team of program managers, analysts, and platform specialists across global time zones Foster a high-performance, collaborative team culture focused on continuous improvement and shared success Ensure projects are delivered on time, on budget, and to the highest quality standards Strategy & Innovation Collaborate with internal marketing strategists, data analysts, and capability leads to design omnichannel campaigns—particularly focused on email, push, and loyalty channels Identify opportunities for innovation in personalization, segmentation, lifecycle marketing, and customer journeys Help shape and evolve our service offerings by bringing market insights and client feedback to leadership Business Growth & Account Expansion Identify new opportunities within accounts to expand our support across services, products, or geographies Write and present proposals and new work recommendations to clients Partner with business development and senior leaders to pitch and onboard new client programs when needed Minimum Qualifications: 10+ years of experience leading client-facing teams in an agency or in-house marketing environment 5+ years in account management or client services, with demonstrated success owning senior-level relationships 5+ years experience on email marketing automation technology tools and CRM; bonus if experience includes push, SMS, and in-app channels Strong understanding of digital marketing KPIs and analytics; ability to translate data into strategic insights Exceptional communication skills—written, verbal, and presentation—with the ability to engage and influence at all levels Ability to move fluidly between high-level strategic thinking and day-to-day execution oversight Preferred qualifications: Knowledge of and/or experience with loyalty programs, retail marketing, growth marketing, consumer marketing (B2C), or customer lifecycle strategy Experience with digital marketing platforms such as Salesforce Marketing Cloud, Oracle Responsys, Marketo, Iterable, Braze, or similar Comfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects Benefits We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy. Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter. To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes. Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-global@googleoperationscenter.com. Join us in building something special at GOC, where we’re creating the best possible journey for our customers and employees. Google Operations Center is a unique company of problem-solvers, partnering with Google to provide support to their users and customers. We believe an amazing customer experience begins with an amazing culture, and we help you be your best through leadership that listens, a culture of growth, and resources for wellbeing. With locations from North America to Asia, we hope you'll explore opportunities in your corner of the world. Search jobs

Coordinate and manage complex email marketing campaigns, ensuring technical feasibility, quality, and timely delivery, while acting as a strategic partner and problem solver. | Requires 5+ years in project management, proficiency in email marketing tools, basic HTML knowledge, and strong communication skills; your experience aligns with project management and stakeholder engagement but lacks specific email marketing tool proficiency. | Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! The Program Management Senior Specialist is the glue that keeps all the elements of an email marketing campaign project together. They are well organized project managers, excellent communicators, proactive problem solvers and technical subject matter experts well versed in email marketing. They are the connective tissue between the business (product marketing managers), production project managers and development team. They ensure projects are well defined, and delivered on time and meet quality standards. The base salary range for this full-time position is $103,000 - $131,000 + bonus + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in this role posting reflect the base salary only, and do not include bonus or benefits. Some benefits information is included in this job description, and your recruiter can share more about the specific salary range and benefits for this position during the hiring process. Position Responsibilities: Partner with product marketing managers (PMMs) in campaign ideation and intake document formulation Collaborate with PMMs during the campaign ideation stage, gather technical requirements, confirm feasibility of ideated campaign features, define potential execution timeline and the intricacies of email personalization and complex logic Provide strategic input on growth best practices, segmentation, and user journey optimization to help achieve campaign business goals Act as a consultative partner, advising PMMs on how to translate business objectives into effective owned channel (i.e. email) strategies Guide the PMM through the Campaign Requirement Document creation, ensure the intake documents are completed and comprehensive for the production team Project manage campaign development and deployment Kick off and strategically manage campaign development with offshore production team, provide guidance and answers to production team during the production process, manage production timelines Prepare work orders for the production team and create project estimations for the PMM, managing the approval process for these estimates Coordinate with Data Specialists to ensure that data requirements and inputs are fully aligned with HTML development and production process, as well as be a strategic partner between Data Specialists and offshore production team Conduct thorough quality assurance (QA) reviews on all deliverables against client specifications before releasing to the PMM Communicate production progress to PMM, facilitate approval of simulations, proofs and prototypes, ensure any changes are implemented after prototype and proof review Flag issues that arise during the production process and proactively seek solutions Manage campaign deployment in Internal Growth tools, monitor campaign health Actively manage the Internal growth tool (i.e..Gamma) campaign deployments and proactively manage the campaign lifecycle (pause, activate, launch Gamma campaigns). GAMMA is Google’s internal email marketing platform Be the expert on Gamma campaigns under their management Monitor campaign deployment health through Gamma reporting tools and internal tools. Where applicable, delegate monitoring to Data Specialists and email specialists acting as the accountable party for campaign health monitoring and error escalation Conduct post-launch campaign performance analysis to derive engagement insights and identify areas for future improvement Troubleshoot and solve escalations When issues arise on existing or newly deployed campaigns, proactively lead the resolution process by quickly identifying root causes, work closely with product marketing managers, production project managers, and the development team Document the issue in the form of a blameless post mortem, ensure alignment across stakeholders and facilitate process adjustments mitigating repetition of the issue in the future across the team Drive innovation and thrive for excellence Proactively look for ways to improve the process to drive efficiency and reduce risk such as through implementing AI tools in the email creative or production processes Keep things organized Attend regular scrums and stand ups, provide updates on project status and act as a collaborative business partner to the PMM leading the scrum Effectively and proficiently communicate with the offshore production team by setting up and leading weekly calls. Maintain internal project status trackers and post launch quality control sheets. Ensure accurate work progress tracking in Asana Minimum Qualifications: Overall 5+ years of experience in project management roles, coordinating projects across multiple organizations/cross functional teams Complex Email Campaign Management: 2-3 years of proven ability to manage high-complexity, interdependent email campaigns, anticipating risks across multiple systems and stakeholders to ensure strategic alignment Email Marketing Technology Proficiency: Advanced proficiency in primary email marketing technology tools (e.g., Marketo, Eloqua, Hubspot etc.) with the ability to learn and navigate independently across multiple platforms Technical Proficiency (HTML): Basic understanding of web development, HTML/CSS & QA processes, with the ability to identify root causes, troubleshoot technical issues, and architect resilient solutions" Strategic Client Handling: Advanced client handling skills with a track record of acting as a strategic advisor, understanding scope and providing estimates that align with long-term business goals Data Analysis: Proficiency in data analysis tools to interpret performance results and recommend strategic improvements to stakeholders Communication: Strong, polished, and professional communication skills required for interacting with stakeholders and leading the production team Preferred Qualifications: Understanding of marketing operations, processes, business requirements Proactive and curious attitude, strong problem solving skills Familiarity using GenAI (generative AI) for email marketing content, production and optimization Comfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects Benefits We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy. Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter. To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes. Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-global@googleoperationscenter.com. Join us in building something special at GOC, where we’re creating the best possible journey for our customers and employees. Google Operations Center is a unique company of problem-solvers, partnering with Google to provide support to their users and customers. We believe an amazing customer experience begins with an amazing culture, and we help you be your best through leadership that listens, a culture of growth, and resources for wellbeing. With locations from North America to Asia, we hope you'll explore opportunities in your corner of the world. Search jobs

Designing, developing, and delivering training programs related to marketing workflows, campaigns, and tools, while managing stakeholder relationships and assessing training effectiveness. | Minimum 4-5 years in Learning & Development, Training Management, or Marketing Operations, with basic HTML/CSS skills and experience in project management and cross-functional collaboration. | Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! As a Training Specialist, you will be responsible for providing coaching, training and mentoring to your workflow teams, as well as provide domain expertise on client specified processes and products. You will be a subject matter expert that designs, develops, and delivers training programs within the GOC Sales & Marketing vertical. The trainer plays a crucial role in educating GOCers, overseeing internal training operations and promoting a team-orientated, improvement focused environment. This role is critical in establishing and managing relationships between key internal customers, clients, and other stakeholders and own all end-to-end product knowledge management. The base salary range for this full-time position is $70,000 - $84,000 + bonus + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in this role posting reflect the base salary only, and do not include bonus or benefits. Some benefits information is included in this job description, and your recruiter can share more about the specific salary range and benefits for this position during the hiring process. Position Responsibilities: Curriculum Development and Content Creation: Develop and design comprehensive training curriculum, incorporating diverse learning methodologies and adult learning principles. Use a variety of formats, including modules, presentations, handouts, and interactive exercises, to create engaging and informative training materials. Regularly update and revise training materials to ensure accuracy and relevance Training Delivery: Oversee and implement a wide range of training delivery methods, including classroom sessions, online modules, webinars, and workshops. Utilize learning management systems (LMS) and other technologies to enhance training delivery and track learner progress, including AI Learning impact Assessment: Design and implement comprehensive assessments to measure learning outcomes and evaluate the overall effectiveness of training programs. Leverage data-driven insights from evaluations and assessments to showcase value and optimize learning investments Stakeholder Relationships: Forge and nurture strategic relationships with operations leaders, Subject Matter Experts and external vendor partners to keep up-to-date with business and operations needs, industry trends, best practices, and emerging technologies in the relevant domain Marketing Domain Knowledge: Familiarity with marketing workflows, campaigns, and creative production cycles (e.g., email marketing, digital media, or content creation) Project Management: Proven track record of managing complex projects from initiation to closure, specifically managing intake queues, resource allocation, or workflow timelines Facilitation: Demonstrated experience facilitating meetings, workshops, or training sessions with clarity and engagement Strategic Thinking: Ability to look beyond the immediate request to identify underlying business needs, gaps, and long-term strategic opportunities within the marketing vertical Minimum Qualifications: Minimum of 4–5 years of relevant experience in Learning & Development, Training Management, or Marketing Operations Technical Proficiency: Basic understanding of HTML/CSS to support email marketing templates, landing page training, or minor LMS troubleshooting Agility: Ability to adapt quickly to shifting priorities in a fast-paced marketing environment without losing sight of strategic goals Collaboration: Strong history of working cross-functionally with subject matter experts, stakeholders, and creative teams to drive consensus and results Preferred qualifications: The following qualifications are a plus, but transferable skills and experience are equally valuable: 3+ years experience with various email technology tools, a plus 3+ years experience in marketing automation tools such as Eloqua, Marketo, Marketing Cloud, etc., a plus Comfortable operating in a fast-paced, deadline-driven environment Certification and experience with project management methodologies Proficiency in Google Office Suite (Docs, Sheets, Slides) and data visualization tools Benefits We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy. Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter. To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes. Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-global@googleoperationscenter.com. Join us in building something special at GOC, where we’re creating the best possible journey for our customers and employees. Google Operations Center is a unique company of problem-solvers, partnering with Google to provide support to their users and customers. We believe an amazing customer experience begins with an amazing culture, and we help you be your best through leadership that listens, a culture of growth, and resources for wellbeing. With locations from North America to Asia, we hope you'll explore opportunities in your corner of the world. Search jobs

Ensure data quality, compliance, and optimization of marketing automation systems, leading process improvements and managing data governance. | 7+ years in data-driven marketing or operations, expertise in Marketo, leadership experience, and knowledge of data privacy laws. | Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! As a Marketing - Analytics & Insights Specialist you will be a key leader and expert in ensuring the quality, integrity, and compliance of Google's marketing data within several Marketing automation platforms and databases. You will own and drive data governance, optimize operations, lead data standardization initiatives, mentor a team of marketing operations specialists, and act as a champion for data privacy and compliance. You will collaborate closely with various stakeholders, including Marketing, Sales, Engineering, and Legal, to ensure that Marketing Automation Operations are leveraged effectively and efficiently to achieve Google's marketing objectives. Position Responsibilities Also, you will manage user data requests, maintaining strict adherence to privacy laws and user confidentiality. Your daily tasks involve meticulously processing, analyzing, and interpreting the language of these requests, demanding precision, unwavering attention to detail, and a commitment to established procedures. The ability to stay focused while exercising sound judgment when escalating issues is essential for delivering superior results. Above all, you must consistently demonstrate professionalism, humility, confidentiality, and a genuine passion for Google’s mission. • Marketing Automation Operations & Optimization: • Audit and optimize Marketo workflows to ensure best practices are followed and resolve data sync and processing issues • Partner with Engineering to improve Marketo performance, scalability, and integration with other marketing automation platforms, such as Marketing Studio and Gamma • Oversee the development and implementation of automated solutions to improve data quality and operational efficiency • Proactively identify opportunities for process improvement and innovation within Marketo and related Marketing systems • Data Governance & Compliance: • Define and enforce data standardization rules and governance policies within Marketo across all relevant teams • Oversee the management of Marketo segmentations and central smart lists to ensure accuracy and efficiency at scale. Oversee the expansion of these segmentations into new automation tools and platforms • Establish and maintain comprehensive documentation and data dictionaries for all Marketo data and processes • Ensure compliance with all relevant data privacy regulations (e.g., GDPR, DMA) within Marketo • Understand global compliance and data privacy regulations and their impact on business operations • Develop, monitor, and iterate centralization automations and processes to increase compliance protections • Represent the data privacy and compliance department with Marketing, Sales, Legal, and Engineering teams to ensure compliance is honored • Conduct privacy impact assessments (PIAs) for new marketing initiatives or changes to existing processes • Stay up-to-date on the latest data privacy regulations and best practices • Collaborate with the legal team to interpret and apply data privacy laws and regulations • Data Integrity & Hygiene: • Develop and implement proactive measures to maintain marketing database integrity within Marketo • Lead efforts to troubleshoot data discrepancies and identify and address sources of bad data • Create and deliver training materials for end-users on Marketo best practices, data hygiene, and available tools • Respond to data subject requests (e.g., access, deletion, correction) in a timely and compliant manner • Participate in the development and implementation of data breach response plans • Reporting & Analytics: • Define and deliver key performance indicators (KPIs) and reporting to measure the effectiveness of Marketo campaigns and operations • Provide insightful analysis of Marketo data to inform strategic decision-making and drive continuous improvement • Collaborate with stakeholders to define and fulfill their reporting and analytics needs. • Develop and deliver presentations and executive communications on global data privacy and compliance requirements • Monitor, troubleshoot, and report on compliance elements to ensure adherence to data privacy regulations Minimum Qualifications: • Bachelor's degree or equivalent practical experience • 7+ years of experience in data-driven marketing, marketing/sales operations, strategy & operations, or consulting • 5+ years of experience with Marketo, including Marketo Certification (Marketo Certified Expert or Marketo Engage Certification) • Proven experience leading and mentoring a team • Strong understanding of data governance principles and compliance requirements (e.g., GDPR, DMA) • Experience with Salesforce data, segmentation, and reporting for Marketing Preferred qualifications: The following qualifications are a plus, but transferable skills and experience are equally valuable: • Advanced Google SQL experience in a role requiring business judgment, analytical problem-solving, quantitative analysis, and communicating findings to senior management • Deep understanding of various privacy laws and regulations and their impact on businesses • Excellent communication, interpersonal, and stakeholder management skills • Track record of driving process improvement, project management, and successful execution of complex initiatives Benefits • We support you with competitive wages and comprehensive health care including medical, dental and vision coverage • We support your family with gender-neutral baby bonding leave, 14 week birth-parent maternity leave, and generous life, accident and disability insurance minimums • We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.