GoodRx

Lead and mentor a team of Account Managers managing top pharmaceutical and agency clients to ensure client satisfaction, contract renewals, and growth. | 7+ years pharmaceutical client/account management, 3+ years team leadership in customer success, strong communication, CRM and project management proficiency. | GoodRx is the leading prescription savings platform in the U.S. Trusted by more than 25 million consumers and 750,000 healthcare professionals annually, GoodRx provides access to savings and affordability options for generic and brand-name medications at more than 70,000 pharmacies nationwide, as well as comprehensive healthcare research and information. Since 2011, GoodRx has helped consumers save nearly $75 billion on the cost of their prescriptions. Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans. About the Role: GoodRx is looking for a highly motivated and experienced leader to join the Client Success team and report to the Vice President, Client Success. The Manager, Client Success will be responsible for leading a team of Account Managers focused on the relationship management of our top tier Pharmaceutical and Agency clients. Through mentorship and hands-on coaching, the Manager will ensure client satisfaction and contract renewals for their team’s book of business as well as assist their team in driving contract expansion (upsell/cross-sell). If you are a driven, client-focused individual, who thrives in a fast-paced team environment and has a passion for digital marketing, the pharma industry, and has a proven ability to guide teams in delivering successful campaigns, we encourage you to apply for this exciting opportunity. Responsibilities: Drive team in effective and timely implementation of all customer (Pharma and Agency client) engagements. Act as a main point of escalation in all matters relating to client/agency program objectives, concerns, and needs. Help to guide and develop the professional growth of Account Managers Assist in developing and delivering top account Quarterly Business Reviews (QBRs). Help the team extract insights and recommendations to highlight opportunities for program optimization. Routinely review and provide recommendations on top account monthly program reporting to reinforce program value story and ROI, and to provide insights to help clients achieve business goals. Drive lead generation opportunities in collaboration with team and Sales, leveraging program insights and customer feedback to uncover new business opportunities. Become proficient in Client Success project management tool used for content development and cross-team communication. Monitor for consistent usage by team to ensure accuracy of internal operations dashboard and team KPIs. Collaborate with other leaders in Client Success and in GTM Strategy on creating training materials and guides for Client Success. Bring voice of the customer feedback to GTM Strategy and Insights, Product Management, Business Intelligence, and Marketing. Stay up-to-date with industry trends, digital marketing best practices, and regulatory requirements in the Pharma space Skills & Qualifications: 3+ years of professional experience as a team lead within customer success 7+ years of professional experience in Pharmaceutical client and account management Strong written/verbal communication, excellent relationship management skills, and sharp attention to detail Ability to apply analytics and data to a value proposition Willingness to think critically and solve problems in new or creative ways Proven team player with a positive attitude who adapts easily to a fast-paced, high-growth and external-facing environment Proficient with CRM software like Salesforce and project management platforms like JIRA or TaskRay All GoodRx employees are responsible for reviewing and complying with all Company safety and security policies and procedures, being vigilant and observant of potential security threats (including phishing attempts) and proactively communicating with the Security Team to raise any concerns. At GoodRx, pay ranges are determined based on work locations and may vary based on where the successful candidate is hired. The pay ranges below are shown as a guideline, and the successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, and other relevant business and organizational factors. These pay zones may be modified in the future. Please contact your recruiter for additional information. San Francisco and Seattle Offices: $136,000.00 - $216,000.00 New York Office: $124,000.00 - $198,000.00 Santa Monica Office: $113,000.00 - $180,000.00 Other Office Locations: $102,000.00 - $162,000.00 GoodRx also offers additional compensation programs such as annual cash bonuses or commission, and annual equity grants for most positions as well as generous benefits. Our great benefits offerings include medical, dental, and vision insurance, 401(k) with a company match, an ESPP, unlimited vacation, 13 paid holidays, and 72 hours of sick leave. GoodRx also offers additional benefits like mental wellness and financial wellness programs, fertility benefits, generous parental leave, pet insurance, supplemental life insurance for you and your dependents, company-paid short-term and long-term disability, and more! We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel. With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, individuals with disabilities, and Veterans to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch - we’d love to connect and see if you could be good for the role! GoodRx is committed to providing reasonable accommodations for candidates with disabilities during our recruiting process. If you need any assistance or accommodations due to a disability, please reach out to us at accommodations@goodrx.com. We prioritize candidate safety. Please be aware that all official communication will only be sent from @goodrx.com or goodrx@myworkday.com addresses. GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a tele-health marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $60 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com. We help Americans get the healthcare they need at a price they can afford. We believe everyone deserves affordable and convenient healthcare. We build better ways for people to find the best care at the best price. Our technology gives all Americans — regardless of income or insurance status — the knowledge, choice, and care they need to stay healthy. We’re here to help. Come and help us create the future of healthcare. Not finding the right fit? There are two ways to let us know you're interested in future opportunities: 1. Click Get Started below. 2. Click Sign In at the top of the page to create an account and set up email alerts as new job postings become available that meet your interest.

Lead and manage BPO vendor relationships, oversee customer support operations, analyze metrics to improve service, and drive strategic initiatives for customer experience. | 8+ years in customer support operations, experience managing BPO vendors, leadership skills, hands-on with support tools, and ability to balance tactical and strategic responsibilities. | GoodRx is the leading prescription savings platform in the U.S. Trusted by more than 25 million consumers and 750,000 healthcare professionals annually, GoodRx provides access to savings and affordability options for generic and brand-name medications at more than 70,000 pharmacies nationwide, as well as comprehensive healthcare research and information. Since 2011, GoodRx has helped consumers save nearly $75 billion on the cost of their prescriptions. Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans. About this Role: As the Lead Customer Support Operations & Service Delivery Manager at GoodRx, you will play a pivotal role in advancing our mission within the customer support team, known as Patient Advocacy. Your responsibilities will include leading and expanding our customer service delivery function in collaboration with our Business Process Outsourcing (BPO) partner. Additionally, you will dive deep into managing high-touch support escalations and work cross functionally to provide solutions that can scale. You will champion our vision for live customer support and proactive engagement with pharmacy partners, while also exploring new channels to enhance customer engagement. You'll be responsible for managing the BPO relationship, ensuring the vendor consistently meets or exceeds service levels and KPIs that drive efficient, high-quality customer experiences. You are a key partner with internal teams, and will have ownership of solving high-priority support issues. Responsibilities: • Lead the performance management of our BPO vendor, proactively identifying risks and driving accountability to meet or exceed KPIs and service levels. • Own and analyze operational metrics; identify trends early and drive data-informed process improvements that enhance efficiency and customer outcomes. • Launch and scale new support initiatives with our vendor, ensuring thoughtful planning across workflows, tools, and channel mix. • Provide day-to-day leadership and guidance to team members, supporting their growth and ensuring alignment with operational goals and team culture. • Play a hands-on role with internal stakeholders in Product/Engineering during new launches. • Balance hands-on operational execution with strategic oversight to deliver both excellent customer experiences and strong business outcomes. • Collaborate with the Director on forecasts, budget planning, operational modeling, and managing BPO contracts, including renewals, scope changes, and performance-related adjustments. • Design and manage escalation processes; follow through on high-priority issues to ensure resolution and customer satisfaction. • Partner with L&D and QA to shape training, content, and quality programs aligned with our support vision. • Identify opportunities to improve customer and agent experience through better tooling, automation, and internal workflows. • Travel quarterly (domestically and internationally) to BPO sites and lead recurring business reviews and cadences that promote operational transparency and accountability. Skills & Qualifications: • Bachelor’s degree in business management, communications, or systems management, or equivalent experience. • 8+ years of diverse customer service/support domain experience. • Experience managing service delivery through an onshore/nearshore BPO vendor. • Experience managing and developing individuals or small teams, with a leadership style that promotes collaboration, learning, and operational excellence. • Experience analyzing vendor dashboards, leading cross-functional meetings, or designing better support processes. • Demonstrated ability to flex between tactical execution and high-level strategy in a fast-paced, customer-centric environment. • Skilled and graceful hands-on problem solver. • Hands-on experience with key support tools (e.g., SFDC, Zendesk, Amazon Connect, Alchemer, TalkDesk, chat tools, etc.) and omni-channels. • Proven ability to facilitate change around new processes and technology in a continuously evolving environment. • High EQ and cultural leadership skills, with exceptional verbal and written communication. Experience managing and finessing onshore and nearshore BPO vendor relationships. All GoodRx employees are responsible for reviewing and complying with all Company safety and security policies and procedures, being vigilant and observant of potential security threats (including phishing attempts) and proactively communicating with the Security Team to raise any concerns. At GoodRx, pay ranges are determined based on work locations and may vary based on where the successful candidate is hired. The pay ranges below are shown as a guideline, and the successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, and other relevant business and organizational factors. These pay zones may be modified in the future. Please contact your recruiter for additional information. San Francisco and Seattle Offices: $108,000.00 - $173,000.00 New York Office: $99,000.00 - $158,000.00 Santa Monica Office: $90,000.00 - $144,000.00 Other Office Locations: $81,000.00 - $130,000.00 GoodRx also offers additional compensation programs such as annual cash bonuses or commission, and annual equity grants for most positions as well as generous benefits. Our great benefits offerings include medical, dental, and vision insurance, 401(k) with a company match, an ESPP, unlimited vacation, 13 paid holidays, and 72 hours of sick leave. GoodRx also offers additional benefits like mental wellness and financial wellness programs, fertility benefits, generous parental leave, pet insurance, supplemental life insurance for you and your dependents, company-paid short-term and long-term disability, and more! We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel. With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, individuals with disabilities, and Veterans to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch - we’d love to connect and see if you could be good for the role! GoodRx is committed to providing reasonable accommodations for candidates with disabilities during our recruiting process. If you need any assistance or accommodations due to a disability, please reach out to us at accommodations@goodrx.com. We prioritize candidate safety. Please be aware that all official communication will only be sent from @goodrx.com or goodrx@myworkday.com addresses. GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a tele-health marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $60 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com.

Analyze subscription lifecycle data, define KPIs, design experiments, build dashboards, and collaborate cross-functionally to improve subscription product performance. | 5+ years SQL and experimental design experience, 3+ years with customer data platforms, proficiency in data visualization tools, strong analytical and communication skills. | GoodRx is the leading prescription savings platform in the U.S. Trusted by more than 25 million consumers and 750,000 healthcare professionals annually, GoodRx provides access to savings and affordability options for generic and brand-name medications at more than 70,000 pharmacies nationwide, as well as comprehensive healthcare research and information. Since 2011, GoodRx has helped consumers save nearly $75 billion on the cost of their prescriptions. Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans. About The Role GoodRx is seeking a Senior Data Analyst to drive insights and strategy for our Subscriptions and Accounts teams. This role is ideal for an analytical thinker with strong product sense and a deep understanding of the subscription business model. You’ll leverage data to improve customer acquisition, engagement, retention, and revenue performance. As part of the Product Data Science & Analytics team, you will collaborate with cross-functional partners in Product, Engineering, Marketing, Design, and Finance. Your work will focus on analyzing the subscription lifecycle, defining performance metrics, designing experiments, and translating complex data into clear, actionable recommendations. You’ll also help ensure data quality and support the development of dashboards and tools that guide decision-making across the organization. Responsibilities • Partner with Subscription Product, Design, Engineering, and Marketing teams to define KPIs, develop performance metrics, and track the customer lifecycle across acquisition, engagement, retention, and churn. • Collaborate with data engineering teams to design and implement behavior tracking and data models to evaluate subscription product performance. • Proactively conduct analyses to identify key trends and surface growth and retention opportunities across the subscription base. • Lead and support experimentation (e.g., A/B testing), including hypothesis formation, test design, statistical analysis, and post-test insights. • Build and maintain interactive dashboards using BI tools such as Looker or Tableau to present insights to technical and non-technical stakeholders. • Leverage data visualization tools to present findings in a clear, concise, and compelling manner • Identify and mitigate analytical gaps that impact decision-making related to our suite of subscription products. Skills & Qualifications • 5+ years of experience writing complex SQL, including the ability to write production-quality code with little oversight. • 5+ years experience in experimental design and analysis and statistical analysis including A/B testing and other causal inference methods. • 3+ years experience implementing custom tracking and creating best practices in a Customer Data Platform, such as Segment • Experience with data visualization tools (e.g., Tableau, Looker, Power BI). • Experience with DBT or ETL environments • Experience working with client side analytics and tagging tools such as Google Analytics and Google Tag Manager, or Amplitude • Strong analytical thinking skills with the ability to identify patterns and trends in data. • Excellent communication and interpersonal skills to effectively collaborate with diverse stakeholders. Preferred Qualifications • Experience scripting with python and working with Databricks. • Experience with subscription businesses in consumer-facing industries (e.g., healthtech, e-commerce, streaming). • Experience working in a compliance driven domain (HIPAA, PCI or others) • Strong understanding of the healthcare industry and its evolving landscape (highly preferred). Engineering teams are responsible for supporting appropriate security controls, including management, operational, and technical controls in addition to general GoodRx best practices, such as reading and adhering to the security policies and procedures, being vigilant and observant of potential security threats, etc. At GoodRx, pay ranges are determined based on work locations and may vary based on where the successful candidate is hired. The pay ranges below are shown as a guideline, and the successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, and other relevant business and organizational factors. These pay zones may be modified in the future. Please contact your recruiter for additional information. San Francisco And Seattle Offices $128,000.00 - $205,000.00 New York Office $118,000.00 - $188,000.00 Santa Monica Office $107,000.00 - $171,000.00 Other Office Locations: $96,000.00 - $154,000.00 GoodRx also offers additional compensation programs such as annual cash bonuses or commission, and annual equity grants for most positions as well as generous benefits. Our great benefits offerings include medical, dental, and vision insurance, 401(k) with a company match, an ESPP, unlimited vacation, 13 paid holidays, and 72 hours of sick leave. GoodRx also offers additional benefits like mental wellness and financial wellness programs, fertility benefits, generous parental leave, pet insurance, supplemental life insurance for you and your dependents, company-paid short-term and long-term disability, and more! We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel. With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, individuals with disabilities, and Veterans to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch - we’d love to connect and see if you could be good for the role! GoodRx is committed to providing reasonable accommodations for candidates with disabilities during our recruiting process. If you need any assistance or accommodations due to a disability, please reach out to us at accommodations@goodrx.com. We prioritize candidate safety. Please be aware that all official communication will only be sent from @goodrx.com or goodrx@myworkday.com addresses. GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a tele-health marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $60 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com.