GoodRx

Lead and streamline Brand & Creative operations including process implementation, budget management, vendor onboarding, and team culture enablement. | 8+ years creative operations experience in brand/creative organizations, strong collaboration and communication skills, proficiency in Asana, Google Suite, Figma, and experience managing budgets and vendors. | Sr. Brand & Creative Operations ManagerGoodRx is the leading prescription savings platform in the U.S. Trusted by more than 25 million consumers and 750,000 healthcare professionals annually, GoodRx provides access to savings and affordability options for generic and brand-name medications at more than 70,000 pharmacies nationwide, as well as comprehensive healthcare research and information. Since 2011, GoodRx has helped consumers save nearly $75 billion on the cost of their prescriptions.Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.About the Role:We are seeking an organized and strategic Sr. Brand & Creative Operations Manager to join our dynamic Brand & Creative team, which is responsible for the development of all marketing creative assets across the organization, as well as the creation of upper funnel brand campaigns. You will provide operating mechanic leadership for the Brand & Creative org, with a specific focus on streamlining operations, increasing efficiencies, managing the Brand & Creative budget, onboarding contractors and vendors, and building processes and new ways-of-working in order to improve Brand & Creative output. The role demands great strategic thinking, flawless execution, bold innovation, passion, and optimism. The ideal candidate has experience in leading creative operations in-house at brands, as well as at agencies. This is an exciting opportunity for a highly engaged, strategic, and organized manager, who loves building world-class creative and empowering dynamic creative teams.What You'll Do:Brand & Creative Operating Model Management:Lead the development and implementation of Brand & Creative processes, in close partnership with the Brand Lead, Creative PM org, and the Creative Directors.Manage the rollout of a centralized project management software for the Creative organization.Manage org-level project tracking and allocation of Creative resources.Budget Management:Lead the development of an efficient budget forecasting and management process, along with tracking of individual campaign budgets.Responsible for daily tracking of invoices, onboarding of vendors, and working with the Marketing Operations and Finance team to balance the Brand & Creative budget.Vendor & Contractor Onboarding:Build a portfolio of vendors and contractors to support the Brand & Creative teamsLead the onboarding process for vendors and contractors, utilizing our internal procurement system, Gatekeeper.Team Culture Enablement:Support Brand & Creative leadership in team and talent development opportunities, morale building events and experiences, and daily team management best practices.What We're Looking For:BS degree in marketing or related degree or the equivalent in years of experience.8+ years of Creative Operations experience, ideally within a Brand & Creative organization within a direct-to-consumer brand.Excellent cross-functional collaboration skills and creative enablement.A solid understanding of how creativity can achieve business objectives while still meeting and encouraging brand standards for aesthetic and communication quality.Strong analytical ability and clear and effective written, verbal, and visual communication skills.Optimism and excitement for your work, a love for the next big challenge, and a passion for business impact.Proficient in Asana, Google Suite, and Figma. Familiarity with Gatekeeper & Tipalti is a nice-to-have.All GoodRx employees are responsible for reviewing and complying with all Company safety and security policies and procedures, being vigilant and observant of potential security threats (including phishing attempts) and proactively communicating with the Security Team to raise any concerns.At GoodRx, pay ranges are determined based on work locations and may vary based on where the successful candidate is hired. The pay ranges below are shown as a guideline, and the successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, and other relevant business and organizational factors. These pay zones may be modified in the future. Please contact your recruiter for additional information.San Francisco and Seattle Offices: $136,000.00 - $216,000.00New York Office: $124,000.00 - $198,000.00Santa Monica Office: $113,000.00 - $180,000.00Other Office Locations: $102,000.00 - $162,000.00GoodRx also offers additional compensation programs such as annual cash bonuses and annual equity grants for most positions as well as generous benefits. Our great benefits offerings include medical, dental, and vision insurance, 401(k) with a company match, an ESPP, unlimited vacation, 13 paid holidays, and 72 hours of sick leave. GoodRx also offers additional benefits like mental wellness and financial wellness programs, fertility benefits, generous parental leave, pet insurance, supplemental life insurance for you and your dependents, company-paid short-term and long-term disability, and more!We're committed to growing and empowering a more inclusive community within our company and industry. That's why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel.With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, individuals with disabilities, and Veterans to apply for positions even if they don't necessarily check every box outlined in the job description. Please still get in touch - we'd love to connect and see if you could be good for the role!GoodRx is committed to providing reasonable accommodations for candidates with disabilities during our recruiting process. If you need any assistance or accommodations due to a disability, please reach out to us at accommodations@goodrx.com.We prioritize candidate safety. Please be aware that all official communication will only be sent from @goodrx.com or goodrx@myworkday.com addresses.

Lead and manage BPO vendor relationships, oversee customer support operations, analyze metrics to improve service, and drive strategic initiatives for customer experience. | 8+ years in customer support operations, experience managing BPO vendors, leadership skills, hands-on with support tools, and ability to balance tactical and strategic responsibilities. | GoodRx is the leading prescription savings platform in the U.S. Trusted by more than 25 million consumers and 750,000 healthcare professionals annually, GoodRx provides access to savings and affordability options for generic and brand-name medications at more than 70,000 pharmacies nationwide, as well as comprehensive healthcare research and information. Since 2011, GoodRx has helped consumers save nearly $75 billion on the cost of their prescriptions. Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans. About this Role: As the Lead Customer Support Operations & Service Delivery Manager at GoodRx, you will play a pivotal role in advancing our mission within the customer support team, known as Patient Advocacy. Your responsibilities will include leading and expanding our customer service delivery function in collaboration with our Business Process Outsourcing (BPO) partner. Additionally, you will dive deep into managing high-touch support escalations and work cross functionally to provide solutions that can scale. You will champion our vision for live customer support and proactive engagement with pharmacy partners, while also exploring new channels to enhance customer engagement. You'll be responsible for managing the BPO relationship, ensuring the vendor consistently meets or exceeds service levels and KPIs that drive efficient, high-quality customer experiences. You are a key partner with internal teams, and will have ownership of solving high-priority support issues. Responsibilities: • Lead the performance management of our BPO vendor, proactively identifying risks and driving accountability to meet or exceed KPIs and service levels. • Own and analyze operational metrics; identify trends early and drive data-informed process improvements that enhance efficiency and customer outcomes. • Launch and scale new support initiatives with our vendor, ensuring thoughtful planning across workflows, tools, and channel mix. • Provide day-to-day leadership and guidance to team members, supporting their growth and ensuring alignment with operational goals and team culture. • Play a hands-on role with internal stakeholders in Product/Engineering during new launches. • Balance hands-on operational execution with strategic oversight to deliver both excellent customer experiences and strong business outcomes. • Collaborate with the Director on forecasts, budget planning, operational modeling, and managing BPO contracts, including renewals, scope changes, and performance-related adjustments. • Design and manage escalation processes; follow through on high-priority issues to ensure resolution and customer satisfaction. • Partner with L&D and QA to shape training, content, and quality programs aligned with our support vision. • Identify opportunities to improve customer and agent experience through better tooling, automation, and internal workflows. • Travel quarterly (domestically and internationally) to BPO sites and lead recurring business reviews and cadences that promote operational transparency and accountability. Skills & Qualifications: • Bachelor’s degree in business management, communications, or systems management, or equivalent experience. • 8+ years of diverse customer service/support domain experience. • Experience managing service delivery through an onshore/nearshore BPO vendor. • Experience managing and developing individuals or small teams, with a leadership style that promotes collaboration, learning, and operational excellence. • Experience analyzing vendor dashboards, leading cross-functional meetings, or designing better support processes. • Demonstrated ability to flex between tactical execution and high-level strategy in a fast-paced, customer-centric environment. • Skilled and graceful hands-on problem solver. • Hands-on experience with key support tools (e.g., SFDC, Zendesk, Amazon Connect, Alchemer, TalkDesk, chat tools, etc.) and omni-channels. • Proven ability to facilitate change around new processes and technology in a continuously evolving environment. • High EQ and cultural leadership skills, with exceptional verbal and written communication. Experience managing and finessing onshore and nearshore BPO vendor relationships. All GoodRx employees are responsible for reviewing and complying with all Company safety and security policies and procedures, being vigilant and observant of potential security threats (including phishing attempts) and proactively communicating with the Security Team to raise any concerns. At GoodRx, pay ranges are determined based on work locations and may vary based on where the successful candidate is hired. The pay ranges below are shown as a guideline, and the successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, and other relevant business and organizational factors. These pay zones may be modified in the future. Please contact your recruiter for additional information. San Francisco and Seattle Offices: $108,000.00 - $173,000.00 New York Office: $99,000.00 - $158,000.00 Santa Monica Office: $90,000.00 - $144,000.00 Other Office Locations: $81,000.00 - $130,000.00 GoodRx also offers additional compensation programs such as annual cash bonuses or commission, and annual equity grants for most positions as well as generous benefits. Our great benefits offerings include medical, dental, and vision insurance, 401(k) with a company match, an ESPP, unlimited vacation, 13 paid holidays, and 72 hours of sick leave. GoodRx also offers additional benefits like mental wellness and financial wellness programs, fertility benefits, generous parental leave, pet insurance, supplemental life insurance for you and your dependents, company-paid short-term and long-term disability, and more! We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel. With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, individuals with disabilities, and Veterans to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch - we’d love to connect and see if you could be good for the role! GoodRx is committed to providing reasonable accommodations for candidates with disabilities during our recruiting process. If you need any assistance or accommodations due to a disability, please reach out to us at accommodations@goodrx.com. We prioritize candidate safety. Please be aware that all official communication will only be sent from @goodrx.com or goodrx@myworkday.com addresses. GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a tele-health marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $60 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com.

Analyze subscription lifecycle data, define KPIs, design experiments, build dashboards, and collaborate cross-functionally to improve subscription product performance. | 5+ years SQL and experimental design experience, 3+ years with customer data platforms, proficiency in data visualization tools, strong analytical and communication skills. | GoodRx is the leading prescription savings platform in the U.S. Trusted by more than 25 million consumers and 750,000 healthcare professionals annually, GoodRx provides access to savings and affordability options for generic and brand-name medications at more than 70,000 pharmacies nationwide, as well as comprehensive healthcare research and information. Since 2011, GoodRx has helped consumers save nearly $75 billion on the cost of their prescriptions. Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans. About The Role GoodRx is seeking a Senior Data Analyst to drive insights and strategy for our Subscriptions and Accounts teams. This role is ideal for an analytical thinker with strong product sense and a deep understanding of the subscription business model. You’ll leverage data to improve customer acquisition, engagement, retention, and revenue performance. As part of the Product Data Science & Analytics team, you will collaborate with cross-functional partners in Product, Engineering, Marketing, Design, and Finance. Your work will focus on analyzing the subscription lifecycle, defining performance metrics, designing experiments, and translating complex data into clear, actionable recommendations. You’ll also help ensure data quality and support the development of dashboards and tools that guide decision-making across the organization. Responsibilities • Partner with Subscription Product, Design, Engineering, and Marketing teams to define KPIs, develop performance metrics, and track the customer lifecycle across acquisition, engagement, retention, and churn. • Collaborate with data engineering teams to design and implement behavior tracking and data models to evaluate subscription product performance. • Proactively conduct analyses to identify key trends and surface growth and retention opportunities across the subscription base. • Lead and support experimentation (e.g., A/B testing), including hypothesis formation, test design, statistical analysis, and post-test insights. • Build and maintain interactive dashboards using BI tools such as Looker or Tableau to present insights to technical and non-technical stakeholders. • Leverage data visualization tools to present findings in a clear, concise, and compelling manner • Identify and mitigate analytical gaps that impact decision-making related to our suite of subscription products. Skills & Qualifications • 5+ years of experience writing complex SQL, including the ability to write production-quality code with little oversight. • 5+ years experience in experimental design and analysis and statistical analysis including A/B testing and other causal inference methods. • 3+ years experience implementing custom tracking and creating best practices in a Customer Data Platform, such as Segment • Experience with data visualization tools (e.g., Tableau, Looker, Power BI). • Experience with DBT or ETL environments • Experience working with client side analytics and tagging tools such as Google Analytics and Google Tag Manager, or Amplitude • Strong analytical thinking skills with the ability to identify patterns and trends in data. • Excellent communication and interpersonal skills to effectively collaborate with diverse stakeholders. Preferred Qualifications • Experience scripting with python and working with Databricks. • Experience with subscription businesses in consumer-facing industries (e.g., healthtech, e-commerce, streaming). • Experience working in a compliance driven domain (HIPAA, PCI or others) • Strong understanding of the healthcare industry and its evolving landscape (highly preferred). Engineering teams are responsible for supporting appropriate security controls, including management, operational, and technical controls in addition to general GoodRx best practices, such as reading and adhering to the security policies and procedures, being vigilant and observant of potential security threats, etc. At GoodRx, pay ranges are determined based on work locations and may vary based on where the successful candidate is hired. The pay ranges below are shown as a guideline, and the successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, and other relevant business and organizational factors. These pay zones may be modified in the future. Please contact your recruiter for additional information. San Francisco And Seattle Offices $128,000.00 - $205,000.00 New York Office $118,000.00 - $188,000.00 Santa Monica Office $107,000.00 - $171,000.00 Other Office Locations: $96,000.00 - $154,000.00 GoodRx also offers additional compensation programs such as annual cash bonuses or commission, and annual equity grants for most positions as well as generous benefits. Our great benefits offerings include medical, dental, and vision insurance, 401(k) with a company match, an ESPP, unlimited vacation, 13 paid holidays, and 72 hours of sick leave. GoodRx also offers additional benefits like mental wellness and financial wellness programs, fertility benefits, generous parental leave, pet insurance, supplemental life insurance for you and your dependents, company-paid short-term and long-term disability, and more! We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel. With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, individuals with disabilities, and Veterans to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch - we’d love to connect and see if you could be good for the role! GoodRx is committed to providing reasonable accommodations for candidates with disabilities during our recruiting process. If you need any assistance or accommodations due to a disability, please reach out to us at accommodations@goodrx.com. We prioritize candidate safety. Please be aware that all official communication will only be sent from @goodrx.com or goodrx@myworkday.com addresses. GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a tele-health marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $60 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com.