GoodRx

Compensation

Full Description

Job Description: • Define, operationalize, and continuously refine the company’s growth strategy across employer-sponsored pharmacy and benefits administration markets • Collaborate with Sales, Product, and Marketing to translate go-to-market strategies into scalable processes and repeatable playbooks that drive adoption and revenue growth • Lead initiatives that improve market positioning, customer engagement, and solution differentiation in a competitive PBM and benefits landscape • Partner with Finance and Product teams to model ROI, business cases, and financial outcomes of growth initiatives • Ensure alignment between commercial strategy, client operations, and implementation functions to deliver a consistent employer experience • Design and implement external-facing business processes that support the delivery of PBM and benefits administration services directly to employers • Build standardized workflows for client onboarding, pricing, contracting, benefit setup, and ongoing account management • Apply process design methodologies to ensure scalability, compliance, and operational efficiency • Partner with technology teams to automate key functions and improve data integrity, visibility, and reporting accuracy • Continuously assess and refine enterprise processes to enhance speed to market and client satisfaction • Collaborate with Marketing and Product leaders to refine value propositions, service offerings, and differentiators for the employer market • Define go-to-market readiness criteria for new products and services, ensuring alignment across operational, compliance, and client service teams • Lead cross-functional launch plans, coordinating timelines, enablement materials, and communication strategies • Establish a framework for performance tracking across all GTM initiatives, including pipeline conversion, client activation, and retention metrics • Develop and manage Key Performance Indicators (KPIs) and dashboards to track progress against enterprise goals, growth targets, and project milestones • Implement governance processes for ongoing performance reporting and accountability across departments • Present executive-level insights on strategic initiatives, identifying risks, dependencies, and opportunities for acceleration • Foster a data-driven culture of continuous improvement and transparency across business units • Lead, mentor, and empower teams in growth operations, process design, and enablement • Promote collaboration across Sales, Operations, Product, and Client Success to ensure alignment and operational readiness • Serve as a trusted advisor to senior leadership, providing actionable insights to guide strategic decision-making. Requirements: • Bachelor’s degree required, but advanced degree preferred • minimum of 18 years of related experience with a Bachelor's degree, or 15 years with a Master's degree • 15+ years of progressive experience in pharmacy benefits, healthcare administration, or employer-sponsored benefits, including significant leadership in account management, business operations, or strategy roles • Proven track record leading growth enablement, go-to-market execution, and business process engineering in a B2B or direct-to-employer context • Deep understanding of PBM operations, benefits administration workflows, and employer group implementation • Demonstrated success in designing external-facing business processes that support scalability and client satisfaction • Experience building cross-functional reporting frameworks and KPI dashboards at the enterprise level • Strategic thinker with operational precision and a bias for execution • Expertise in process engineering, market enablement, and business transformation • Strong understanding of PBM economics, benefits administration, and employer group dynamics • Exceptional executive communication and cross-functional leadership • Analytical mindset with the ability to translate data into strategic insights • Strong project management and change management capabilities. Benefits: • medical, dental, and vision insurance • 401(k) with a company match • ESPP • unlimited vacation • 13 paid holidays • 72 hours of sick leave • mental wellness and financial wellness programs • fertility benefits • generous parental leave • pet insurance • supplemental life insurance for you and your dependents • company-paid short-term and long-term disability