GoFundMe

Investigate, triage, and document technical issues while managing customer communication and escalation. | Technical knowledge of software applications, troubleshooting, programming, and familiarity with Postman and Jira, plus strong communication and critical thinking skills. | Want to help us help others? We’re hiring! GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010. Join us! The GoFundMe Pro team is searching for our next Technical Support Engineer I to help investigate, triage and document technical issues in production. This role manages communication with customers and escalation queues, troubleshoots unexpected behavior, writes tickets, coordinates important cases with fellow TSEs, and escalates cases for additional troubleshooting. This role also supports the Customer Experience Org, providing technical training, and educating the GoFundMe Pro CX team. This role requires troubleshooting skills, effective time management, clear communication, and collaboration with internal GoFundMe teams and customers. What you’ll accomplish: Manage initial investigation of escalated cases. This includes: Applying critical thinking and attention to detail to determine root cause of unexpected behavior Responsible for the majority of queue management and first response SLAs Spend as much as 45 minutes investigating, triaging, and documenting newly reported unexpected behavior If unable to resolve within 45 minutes, communicate and escalate with more senior TSEs Continual customer communication on cases not escalated to more senior TSEs Write accurate and clear JIRA tickets. This includes: Describing the issue, expected results, and steps to reproduce Technical details like API values, links to errors, and screenshots of errors in the dev console Create and complete Database updates to track database work Collaborate internally and cross-functionally. This includes: Triage high priority tickets with more senior TSEs Support Generalists and wider CX Org on a day-to-day basis Familiarize self with internal technical documentation to develop technical skills What you bring (Required): Technical knowledge of software applications, troubleshooting, and basic programming Familiarity with Postman, Jira, observability platforms, Chat AI LLMs Enterprise customer service experience Strong written and verbal communication skills Meeting each request with an urgency to solve the customer need Time management skills and ability to manage multiple priorities Teamwork and collaboration skills Critical thinking skills Attention to detail Why you’ll love it here Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year. Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere. Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together. Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits. Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being. Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow. Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups. Community Engagement: Make a difference through our volunteering program. We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us! GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status. The annual U.S. salary range for this full-time position is $59,500 - $82,000. The company also offers equity and other benefits to employees, including healthcare, dental, vision, life insurance and 401(k) saving program. In addition to this wage, there are geolocation differentials that will increase pay depending on the work location. Additionally pay may vary depending on other factors including skills, experience, education, or training. Your recruiter can share more about the specific total compensation package based on your location during the hiring process. If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please fill out this accommodation form. Global Data Privacy Notice for Job Candidates and Applicants: Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. Learn more about GoFundMe: We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘26 annual report. Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other. For recent company news and announcements, visit our Newsroom. Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Metaview as part of our hiring process for jobs in NYC and certain features may qualify it as an automated employment decision tool (AEDT), as defined by New York City Local Law 144. As part of the hiring process, we provide Metaview with job requirements and candidate submitted resumes and application materials to assist in evaluating job-related qualifications. While this tool is used to improve efficiency and support our recruiting personnel, all final hiring decisions are made by GoFundMe employees. We began using Metaview on March 10, 2026. The Metaview tool has been reviewed by an independent auditor. Results of the audit may be viewed here. The tool evaluates your professional experience, technical skills, education, and other qualifications using information collected directly from your submitted resume and application materials; all such data is retained in accordance with GoFundMe’s Personnel Privacy Notice and applicable legal requirements. If you would like to request an alternative selection process or a reasonable accommodation, please fill out this accommodation form.

Lead frontend technical roadmap and architecture, establish engineering standards, and mentor engineers. | 8+ years building complex web apps with 2+ years staff or lead experience and deep React, Next.js, TypeScript expertise. | Want to help us help others? We’re hiring! GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010. Join us! The GoFundMe Pro team is looking for a Staff Frontend Engineer to join the Donate team as a senior technical leader. The Donate team builds the hosted and embedded checkout experiences for GoFundMe Pro, our fundraising platform for nonprofits and social-good organizations. You will lead several projects at once, help shape the frontend technical roadmap, and set the engineering standards the team builds to, treating code quality, test coverage, and observability as first-class parts of the product rather than afterthoughts. It is a role for someone who is energized by clean architecture, strong testing, and sharp observability, and who wants that craft to have a direct impact on causes that matter. The Job Lead several concurrent projects and help shape the frontend technical roadmap for the team's checkout experiences, working with a high degree of autonomy. Own frontend architecture: design component systems, state management, and module boundaries that stay scalable, testable, and maintainable, and drive down the technical debt and performance bottlenecks that slow the team. Set and uphold the team's engineering standards for code quality, patterns, and code review, and continually raise the bar. Own and evolve the team's testing strategy across unit, integration, and end-to-end layers, driving high-value coverage in payment-critical flows. Build and mature frontend observability (monitoring, alerting, and log analytics), and own incidents end-to-end through resolution and postmortems, so problems are caught and fixed before they reach donors. Champion AI-assisted development practices, such as agentic workflows and AI-assisted review and test generation, to raise both velocity and quality. Mentor and grow the engineers around you, and partner with product, design, and backend stakeholders to shape priorities and represent frontend engineering across teams. You 8+ years building, testing, and shipping complex, customer-facing web applications, including 2+ years at Staff or Lead scope (or equivalent technical leadership). Deep, hands-on expertise with React, Next.js, and TypeScript. Proven ownership of frontend architecture that scales across teams and codebases, and a track record of setting engineering standards others adopt. Advanced frontend testing experience, with a proven ability to drive meaningful coverage in business-critical flows. Strong command of client-side performance and frontend observability (monitoring, logging, alerting, and log analytics) to diagnose, prevent, and optimize issues in production. Ability to turn high-fidelity designs into pixel-perfect, responsive, and accessible interfaces using design systems and modern CSS. Secure-by-default practices in payment-adjacent flows that handle sensitive user data. Fluency with Git, CI/CD, and agile, iterative development. Preferred Experience with payments or checkout flows, and operating applications through seasonal or event-driven peak load. Demonstrated use of AI development tooling (agentic workflows, AI-assisted review or test generation) in production. Experience defining observability standards or shared monitoring frameworks for a frontend organization. Backend familiarity and integrating frontend apps with modern API layers (GraphQL or REST). Infrastructure and delivery tooling: CI/CD pipelines, containerization, orchestration, and cloud platforms. Why you’ll love it here Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year. Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere. Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together. Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits. Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being. Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow. Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups. Community Engagement: Make a difference through our volunteering program. We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us! GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status. If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please fill out this accommodation form. Global Data Privacy Notice for Job Candidates and Applicants: Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. Learn more about GoFundMe: We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report. Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other. For recent company news and announcements, visit our Newsroom.

Lead and grow engineering team to build campaign-creation and Studio builder framework with AI-accelerated features. | Extensive people management experience and strong hands-on TypeScript and React skills for complex web apps with iterative delivery and mentoring. | Want to help us help others? We’re hiring! GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010. Join us! The GoFundMe team is searching for our next Senior Software Engineering Manager to lead the team behind GoFundMe Pro's campaign-creation experience. The Create squad exists to make powerful fundraising accessible to every nonprofit, so organizations can express their mission freely while the platform handles the complexity of turning that intent into optimized, launch-ready campaigns. You'll lead the engineers who build Studio, our campaign builder, along with creation tools, templates, brand kits, guided workflows, AI-assisted content, and the preview-to-publish flow. This is a hands-on leadership role that blends people leadership, product-minded engineering, and a data-driven, experiment-first culture. This squad is recognized across GoFundMe as the trailblazer for AI-accelerated development, setting the best practices other teams follow. Candidates considered for this role will be located in the San Francisco Bay Area. There will be an in-office requirement of 3x a week. The Job Lead, coach, and grow the Create squad (~8 engineers across frontend, fullstack, and backend), acting as a servant-leader who removes blockers, fills gaps, and fosters a high-performing, inclusive culture. Own engineering delivery for the campaign-creation experience: the Studio builder framework, creation tools, optimized templates, brand kits, guided workflows, AI-assisted text and content, and the preview → save → publish flow. Operate in a tight triad with Product and Design, engaging early on problem framing, scope, and tradeoffs, and anchoring every initiative on a clear outcome and success metric before building begins. Champion an outcomes-over-output, bias-to-action culture: ship the smallest version that delivers real customer value, favoring rapid PoCs and iterative delivery over large up-front bets. Operate as a player-coach by participating in architecture and design reviews, technical decisions, code review, and incident response, and contributing hands-on where it adds the most leverage. Raise the bar on quality for a complex, interactive builder (performance, accessibility, reliability, and maintainability on a customer-facing revenue surface). Move the metrics that matter - Studio adoption, campaign-creation rate, time-to-publish, and conversion through experimentation and A/B testing. Partner cross-functionally with Product Marketing, Care/Support, Data, and adjacent squads on dependencies, GTM, and a seamless end-to-end experience. Recruit, hire, onboard, and develop engineers across a distributed team through regular 1:1s, actionable feedback, career development, and performance management. Champion AI-assisted software development using tools such as Claude Code, Cursor, and GitHub Copilot, and help explore AI-powered product capabilities that make campaign creation easier for nonprofits. Own the squad's operational health and technical excellence, including incident response, observability, SLI/SLOs, test coverage, CI/CD, and trunk-based development. You Experience leading and growing software engineering teams as a people manager including hiring, coaching, performance management, and career development, backed by a strong hands-on engineering background. Strong background building complex, customer-facing web applications, with deep expertise in TypeScript and modern frontend frameworks such as React, and comfort operating across the full stack. A product-minded, outcomes-first approach: you frame work around user problems and measurable behavior change rather than feature lists, and you partner naturally with Product and Design. Experience delivering in a data-driven, experimentation-heavy environment, including A/B testing, funnel and conversion optimization, and analytics instrumentation. A track record of shipping iteratively with a bias to action, balancing speed and quality on a revenue-generating product surface. Strong sense of web craft: performance, accessibility, reliability, and design system driven UI. Excellent communication and collaboration skills, with the ability to lead a distributed team across time zones. A passion for mentoring engineers, building inclusive teams, and leading as a coach and servant to the team. Preferred Experience building rich, interactive builder or editor experiences (drag-and-drop, WYSIWYG, templating, live preview). Experience with design systems and shared component libraries. Experience integrating AI/LLM-powered features into products, such as content generation or intelligent suggestions. Familiarity with product analytics and session tooling such as Heap, FullStory, Amplitude, or Looker. Experience in B2B SaaS, nonprofit technology, fintech, or e-commerce/checkout conversion. Experience owning a customer-facing checkout or conversion funnel. Familiarity with AWS and modern CI/CD practices. Demonstrated experience driving AI-assisted development adoption and best practices across teams. Why you'll love it here Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year. Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere. Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together. Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits. Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being. Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow. Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups. Community Engagement: Make a difference through our volunteering program. We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us! GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status. Compensation The total annual salary for this full-time position in this location is $219,000–$329,000 + equity + benefits. Our salary ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Accommodation If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please fill out our accommodation form. Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. Learn more about GoFundMe We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘24 annual report. Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other. For recent company news and announcements, visit our Newsroom.