Global Payments Inc.

Lead enterprise cybersecurity risk strategy and partner with leadership to reduce risk and remediate control gaps. | Bachelor's degree and proven success leading cybersecurity risk or governance programs in large regulated environments with deep expertise in control frameworks and senior leadership influence. | Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Senior Director, Cyber Risk Management to join our ever-evolving Information Security (InfoSec) team and help shape the future of global commerce. In this highly visible leadership role, you will strengthen the cybersecurity posture of a global enterprise by driving the identification, evaluation, and resolution of critical cyber risks that protect our clients, colleagues, and business. You'll lead a team of trusted cybersecurity experts, influence enterprise-wide risk decisions, and partner across technology, business, and risk functions to deliver measurable reductions in residual risk. This is an opportunity to build scalable governance, accelerate innovation through advanced analytics and artificial intelligence (AI), and help ensure Global Payments continues to power secure, reliable commerce around the world. What you'll own Lead the enterprise strategy for cybersecurity issue and risk management, driving measurable reductions in residual risk and ensuring critical control gaps are remediated within approved timelines. Shape risk-informed business decisions by providing authoritative guidance on cybersecurity risk ratings, remediation approaches, compensating controls, and risk acceptance determinations across the organization. Influence executive and governance outcomes through data-driven reporting, actionable risk insights, and clear visibility into emerging threats, remediation progress, and enterprise risk trends. Drive accountability across technology and business teams, partnering with stakeholders to accelerate issue resolution, address systemic control weaknesses, and strengthen the overall security posture of the enterprise. Advance the maturity and efficiency of cyber risk operations by leveraging automation, intelligent workflows, advanced analytics, and continuous process improvements that enhance oversight and decision-making. What you'll bring Proven success leading cybersecurity risk management, information security, information technology (IT) governance, or controls programs within a large, complex, and highly regulated environment. Demonstrated ability to influence senior leaders and drive accountability across teams without direct reporting relationships, delivering measurable risk reduction and business outcomes. Deep expertise in cybersecurity control frameworks, enterprise risk management practices, regulatory requirements, and control domains such as cloud security, encryption, privileged access management, network security, and vulnerability management. Exceptional communication and analytical skills, with the ability to translate complex technical risks into clear, actionable recommendations for executive, business, and technology audiences. Bachelor's degree in Computer Science, Information Systems, Cybersecurity, or a related field, along with experience building, developing, and leading high-performing teams. It's a bonus if you have Master's degree in Cybersecurity, Business Administration, or a related discipline. Professional certifications such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified in Risk and Information Systems Control (CRISC), or Certified Information Systems Auditor (CISA). Experience within the financial services, payments, or fintech industry and familiarity with governance, risk, and compliance (GRC) platforms such as Archer. About the team Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders. What makes a Globalpayer? Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders. Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global. Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com. Global Payments and Worldpay recently joined forces, and we’re currently operating across two Workday application systems. If you don’t see one of your applications here, it may have been submitted in the Worldpay Workday system instead. Click HERE to visit Worldpay Workday and view any additional applications. At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook. Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify jobs@globalpayments.com.

Lead enterprise software implementation projects ensuring governance, scope, timelines, budgets, and executive relationships. | Requires 8+ years in enterprise SaaS implementations with a bachelor's degree; PMP or MBA preferred. | Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Ready to take your career global? Make your mark at one of the biggest names in payments. When businesses modernize the way they manage payments and financial operations, great project leadership makes all the difference. As a Senior Project Manager, you’ll own the successful delivery of complex software implementations, guiding clients from strategy through deployment while creating confidence every step of the way. You’ll join a team that partners closely with clients, builds trusted relationships with senior stakeholders, and delivers solutions that drive meaningful business outcomes. Your ability to combine project leadership, customer focus, and problem-solving will directly influence client success and strengthen long-term partnerships. In this role, you'll lead enterprise implementation programs, shape project strategy, influence key decisions, and drive measurable outcomes for clients. You’ll create clarity in complex environments, build momentum across teams, and own successful delivery from project kickoff through completion. Your leadership will help clients realize value faster while contributing to the future of commerce through innovative payment and financial technology solutions. What you’ll own Lead complex software implementation projects from discovery through deployment, driving successful outcomes that align with client goals, timelines, and budgets. Build trusted relationships with client stakeholders and executive sponsors, creating strong partnerships that drive long-term success and adoption. Establish governance frameworks, including steering committees and project reviews, that provide transparency, alignment, and informed decision-making. Drive project execution by managing scope, timelines, risks, resources, and budgets while maintaining accountability for overall project performance. Shape project strategies and delivery plans that accelerate implementation success and maximize value for clients. Identify and resolve risks, issues, and potential escalations early, protecting project objectives and strengthening the client experience. Lead cross-functional project teams, fostering collaboration, accountability, and high-quality delivery across every phase of the project lifecycle. Influence continuous improvement by championing best practices, effective change management, and scalable delivery methodologies that enhance client outcomes. Ability to travel 10-25% - majority is North American but could include international travel. What you’ll bring 8+ years of experience leading enterprise software implementation projects within professional services, consulting, systems integration, or enterprise software environments. Proven success delivering complex cloud, software-as-a-service (SaaS), and on-premises technology implementations from project initiation through completion. Strong project management expertise, including scope management, risk mitigation, budgeting, governance, resource planning, and change management. Ability to communicate complex technical concepts clearly and confidently to both technical and non-technical stakeholders. Experience building trusted relationships with clients and senior leaders while leading cross-functional teams in a matrixed environment. Strong analytical, facilitation, negotiation, and problem-solving skills, with the ability to manage competing priorities and drive projects to successful outcomes. Bachelor's degree in Business, Computer Science, Finance, Information Systems, or a related field, or equivalent professional experience. It’s a bonus if you have Project Management Professional (PMP) certification or a comparable project management credential. Master of Business Administration (MBA) or other relevant master's degree. Experience leading implementations within Accounts Payable, Procure-to-Pay, or financial technology environments. Experience managing software-as-a-service (SaaS) migrations from on-premises solutions. Familiarity with enterprise resource planning and resource management tools such as CA Clarity, Mavenlink, Project Online, or similar platforms. Experience with system integration, implementation, and conversion projects in complex enterprise environments. Experience working in payments, financial services, or related industries. About the team Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders. What makes a Globalpayer? Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do. Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global. $130,000 - $140,000 The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. (#LI-RG) Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com. Global Payments and Worldpay recently joined forces, and we’re currently operating across two Workday application systems. If you don’t see one of your applications here, it may have been submitted in the Worldpay Workday system instead. Click HERE to visit Worldpay Workday and view any additional applications. At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook. Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify jobs@globalpayments.com.

Lead strategy, roadmap, and delivery for a B2B software platform overseeing multiple teams and aligning stakeholders. | 10+ years product management in B2B software or payments with proven multi-team leadership and senior stakeholder influence. | Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Summary The Senior Director of Product for Genius Small Business and Retail (Genius S) leads strategy, roadmap, and delivery of the Genius platform supporting small and growing merchants globally. This role is responsible for the product direction of Genius S, including the core POS platform and the portfolio of Value-Added Services (VAS) that extend the platform’s capabilities. These services include features and integrations that enable merchants to manage operations, drive revenue, and expand their business through the Genius ecosystem. Working closely with engineering, product design, operations, and commercial teams, the Sr. Director translates strategic priorities into a cohesive product roadmap that balances platform scalability, merchant experience, and business growth. This senior leader drives alignment across multiple teams and product domains to ensure Genius S evolves as a unified platform; accelerating innovation, reducing complexity, and delivering differentiated value to merchants and partners. Key Responsibilities Product Strategy & Platform Leadership Define and lead a multi-year product strategy for Genius S, aligning platform investments with company growth objectives and market opportunities. Establish the strategic roadmap across core POS capabilities and Value‑Added Services (VAS). Ensure the Genius platform evolves as a cohesive ecosystem supporting merchant operations and growth. Identify opportunities to expand the platform through new capabilities, integrations, and services. Drive the evolution of the Genius S platform across software, payments capabilities, merchant experiences, and ecosystem integrations. Ensure the Genius S platform delivers a cohesive merchant experience across devices, channels, and service offerings. Core POS Leadership & Strategy Oversee the roadmap and development of core POS capabilities including merchant workflows, transaction management, and operational tools. Ensure the platform delivers reliable and intuitive day‑to‑day merchant functionality. Drive continuous improvement of the core merchant experience across devices and surfaces. Partner with engineering and design teams to maintain platform performance and usability. Value-Added Services (VAS) Portfolio Lead the product strategy and roadmap for Value‑Added Services that extend the Genius platform. Identify new service opportunities that increase merchant value and platform differentiation. Ensure VAS offerings integrate seamlessly into the core Genius platform experience. Balance merchant value creation with business growth opportunities. Product Portfolio & Roadmap Governance Own athe product portfolio for Genius Small Business, ensuring clear prioritization across platform initiatives, vertical capabilities, and merchant experience improvements. Lead cross-functional planning processes that align product roadmaps with engineering capacity, commercial priorities, and operational readiness. Establish governance frameworks that maintain platform consistency while enabling regional or vertical market adaptations where appropriate. Continuously evaluate product performance, market trends, and competitive positioning to inform roadmap adjustments. Cross-Functional Collaboration Partner closely with Engineering, Product Design, and Operations to ensure successful product development and delivery. Align product initiatives with Sales, Marketing, Support, and Partner teams to drive effective commercialization and adoption. Serve as a key leader within the Genius S organization, influencing strategic decisions and ensuring alignment across product domains. Build strong collaboration across regional teams to ensure platform capabilities support diverse merchant needs. Merchant Experience & Market Impact Champion the needs of small business merchants by ensuring the Genius S platform delivers intuitive, reliable, and scalable commerce capabilities. Drive improvements that simplify merchant operations, accelerate onboarding, and improve day-to-day usability of the platform. Ensure product decisions balance merchant experience, operational scalability, and business outcomes. Organizational Leadership Lead and mentor a team of product managers and cross-functional contributors responsible for key Genius S platform domains. Foster a culture of accountability, collaboration, and product excellence across the organization. Provide executive-level visibility into product strategy, roadmap progress, and platform performance. Required Qualifications 10+ years of product management experience, including senior leadership roles overseeing complex product platforms. Proven experience leading product strategy for B2B software, commerce platforms, payments, VAS, or POS solutions. Demonstrated success managing multi-team product portfolios and driving alignment across engineering, design, and commercial teams. Strong strategic thinking combined with the ability to execute in fast-moving environments. Excellent communication and leadership skills with the ability to influence senior stakeholders. PREFERRED QUALIFICATIONS Experience defining and scaling software product strategies, partnerships, and device ecosystems. Deep understanding of global payments, compliance, localization frameworks, and regional market dynamics. Demonstrated ability to balance global platform consistency with localized innovation and regulatory needs. Experience leading globally distributed teams and operating effectively across cultures and time zones. CORE COMPETENCIES Platform, Product and Design Thinking International Product Strategy Cross-Market Prioritization Stakeholder Alignment Product Delivery Customer Empathy Impact This role plays a critical leadership position in shaping the future of the Genius Small Business and Retail platform. By leading both the core POS platform and the portfolio of value‑added services, the Sr. Director ensures the product organization delivers a scalable ecosystem that Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com. Welcome to your candidate home! We are excited that you are exploring opportunities with Global Payments and look forward to learning more about you! From here, you can track the progress of your application, stay up to date on any next steps and keep your contact information current. At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook. Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify jobs@globalpay.com.

The Outside Sales Representative is responsible for prospecting and conducting Point of Sale presentations to small and mid-sized businesses. This role involves closing sales and maintaining communication with the District Manager. | Candidates must be at least 18 years old and possess a valid driver's license due to the requirement of regular driving to client sites. A high school diploma or GED is preferred, along with at least two years of relevant experience. | Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. About Global Payments Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to join a company that unifies every aspect of commerce through software solutions while supporting and serving business owners—then your expertise will be a perfect fit on our dynamic team here at Global Payments. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can accomplish together. Job Summary Responsible for prospecting and running Global Payments Point of Sale presentations both in person and over the phone to small and mid-sized merchants, restaurateurs, and businesses to ultimately close deals within a fast sales cycle. As a Software Relationship Manager (SRM) you will report to a District Manager and receive coaching from a Director. Activities include explaining our value proposition and demonstrating our cloud based Point of Sale solution, upselling current clients on other Global Payments products and services, and maintaining regular communication with the Point of Sale District Manager. Compensation Ready to grow your career and your paycheck? Here’s the breakdown Base Salary: $40,000 Residual Income: Keep earning from your hard work Monthly/Quarterly Bonuses: Extra financial incentives for exceeding quota and achieving sales goals. Annual On-Target Earnings (OTE): $100,000+ Your total compensation will depend on your skills, performance, and location. Let’s build your future together – Apply now! Job Duties Your role as a SRM is to close sales of our business solutions with merchants throughout the area. You will work closely with your local District Manager to set appointments with business owners in person via your network and referral partnerships that you build. You will then run scheduled appointments, uncover needs, and present Global Payments Point of Sale solutions to close sales in small to mid-sized businesses. During the training period, your District Manager will accompany you on your initial appointments to train you on our short-cycle sales process using our CRM platforms Atlas and Salesforce, used for lead generation, sales presentations, on the spot client financial analysis and paperless contract processing. Additional Responsibilities Responsible for prospecting new clients. Maintain existing/prospective client records, in accordance with company policies, to include call notes, scheduled client interactions, contact information, and other relevant client information, in the Customer Relationship Management (CRM) system; currently Atlas. Responsible for achieving minimum production requirements, including setting first time appointments, to secure quota. Continuously build and develop knowledge of current product/service portfolio as well as changes and developments within the financial technology industry, to remain up-to-date. Attend weekly team meeting and weekly one-on-one with leader. Additional responsibilities may be assigned as needed. Desired Skills & Capabilities Excellent prospecting, communication, presentation, and networking skills Works well independently and as part of a team Incentive-driven sales “hunter” Professional demeanor and impeccable integrity High sense of urgency and innate sales talent Enjoys cold-calling and speaking with people face to face Knowledge of Restaurant and/or Retail industry is a plus Minimum Qualifications 18 years of age or older This position requires regular driving to visit client sites, therefore a valid drivers license is necessary In accordance with state law, a background check will be conducted after a conditional offer of employment Completion of mandatory drug screening on or near 60th day of employment Live in area relative to job posting location Ability to be in the field, a minimum of 75% of the time Preferred Qualifications High school diploma/GED At least two years of relevant experience Competencies Awareness Driven Resilient Respectful Committedness Benefits Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/ Diversity and EEO Statements Global Payments is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice. Global Payments is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. #LI-ZS1 #LI-Hybrid Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com. Welcome to your candidate home! We are excited that you are exploring opportunities with Global Payments and look forward to learning more about you! From here, you can track the progress of your application, stay up to date on any next steps and keep your contact information current. At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook. Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify jobs@globalpay.com.

The Installation Service Technician: Escalation Specialist will provide installation and support services for foodservice technology solutions. Responsibilities include on-site implementation, software configuration, troubleshooting, and customer training. | Candidates must have a minimum of 3 years of IT experience and be U.S. citizens or permanent residents. The role requires extensive travel (75%-100%) each month. | Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Installation Service Technician: Escalation Specialist The Professional Services position will provide installation and support services for our expanding customer base across all of our verticals; specifically in the areas of Restaurants, Cafeterias, Grocery Stores, and other foodservice operations. In this role you will be required to develop an in-depth knowledge of our existing customer base, enterprise processes, and hardware products. Responsibilities: On-site implementation of our foodservice technology solutions Configure software platform solutions for installation, including item and menu building Provide USB peripheral installation and troubleshooting Install, configure, and test third party interfaces (POS, Merchant Gateways, etc.) Develop detailed product knowledge of our enterprise product suite Diagnose hardware, software, and configuration issues Maintain and improve documentation related to installation and support procedures Provide remote training to enterprise customers Interact with customers with a positive and encouraging attitude Provide occasional evening and weekend support Knowledge, Skills, and Abilities: Must be comfortable with assigning IP addresses, network troubleshooting and topology, VLANs, and subnets. May also need to terminate Ethernet cables and punch down cables. Must be able to review software logs and find issues and suggest user and administration experience improvements Proficiency in Microsoft Office Suite Experience with USB peripheral installation and troubleshooting Experience with remote access software and support Experience with networking (physical and logical) Experience with software QA Database experience and understanding Knowledge of graphic design and file formats Strong leadership, organizational and interpersonal skills Excellent written and verbal communication skills Ability to be resourceful and proactive in dealing with issues Exceptional work ethic, timely completion of tasks Great attitude and enthusiasm Excitement about our products Requirements: Minimum 3 years IT experience Travel 75%-100% of each month U.S. citizen or permanent resident Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com. Welcome to your candidate home! We are excited that you are exploring opportunities with Global Payments and look forward to learning more about you! From here, you can track the progress of your application, stay up to date on any next steps and keep your contact information current. At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook. Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify jobs@globalpay.com.

Responsible for prospecting and running Genius Point of Sale presentations to small and mid-sized merchants. You will work closely with your local District Manager to set appointments and present Global Point of Sale solutions to close sales. | Minimum qualifications include being 18 years or older and having a valid driver's license. Preferred qualifications include a high school diploma and at least two years of relevant experience. | Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. About Heartland, A Global Payments Company Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to join a company that unifies every aspect of commerce through software solutions while supporting and serving business owners—then your expertise will be a perfect fit on our dynamic team here at Heartland. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can accomplish together. Job Summary Responsible for prospecting and running Genius Point of Sale presentations both in person and over the phone to small and mid-sized merchants, restaurateurs, and businesses to ultimately close deals within a fast sales cycle. As a Software Relationship Manager (SRM) you will report to a District Manager and receive coaching from a Director. Activities include explaining our value proposition and demonstrating our cloud based Point of Sale solution, upselling current clients on other Global products and services, and maintaining regular communication with the Point of Sale District Manager. Job Duties Your role as a SRM is to close sales of our business solutions with merchants throughout the area. You will work closely with your local District Manager to set appointments with business owners in person via your network and referral partnerships that you build. You will then run scheduled appointments, uncover needs, and present Global Point of Sale solutions to close sales in small to mid-sized businesses. During the training period, your District Manager will accompany you on your initial appointments to train you on our short-cycle sales process using our CRM platforms Atlas and Salesforce, used for lead generation, sales presentations, on the spot client financial analysis and paperless contract processing. Additional Responsibilities Responsible for prospecting new clients. Maintain existing/prospective client records, in accordance with company policies, to include call notes, scheduled client interactions, contact information, and other relevant client information, in the Customer Relationship Management (CRM) system; currently Atlas. Responsible for achieving minimum production requirements, including setting first time appointments, to secure quota. Continuously build and develop knowledge of current product/service portfolio as well as changes and developments within the financial technology industry, to remain up-to-date. Attend weekly team meeting and weekly one-on-one with leader. Additional responsibilities may be assigned as needed. Desired Skills & Capabilities Excellent prospecting, communication, presentation, and networking skills Works well independently and as part of a team Incentive-driven sales “hunter” Professional demeanor and impeccable integrity High sense of urgency and innate sales talent Enjoys cold-calling and speaking with people face to face Knowledge of Restaurant and/or Retail industry is a plus Minimum Qualifications 18 years of age or older This position requires regular driving to visit client sites, therefore a valid drivers license is necessary In accordance with state law, a background check will be conducted after a conditional offer of employment Completion of mandatory drug screening on or near 60th day of employment Live in area relative to job posting location Ability to be in the field, a minimum of 75% of the time Preferred Qualifications High school diploma/GED At least two years of relevant experience Competencies Awareness Driven Resilient Respectful Committedness Benefits Heartland, A Global Payments Company offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/ Compensation Ready to grow your career and your paycheck? Here’s the breakdown Base Salary Residual Income: Keep earning from your hard work Monthly/Quarterly Bonuses: Extra financial incentives for exceeding quota and achieving sales goals. Annual On-Target Earnings (OTE): YR1 $100,000+ YR2 $150,000+ Growing each year thereafter through residual comp Your total compensation will depend on your skills, performance, and location. Let’s build your future together – Apply now! Diversity and EEO Statements Heartland is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice. Heartland, A Global Payments Company, is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. #LI-ZS1 #LI-Hybrid Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com. Welcome to the Global Payments Candidate Career Site. This is where you can monitor your application status, answer additional questionnaires, submit background disclosures and sign offer letters. At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook. Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify jobs@globalpay.com.

Responsible for prospecting and running Heartland Point of Sale presentations to small and mid-sized merchants. You will work closely with your local District Manager to set appointments and present solutions to close sales. | Candidates must be at least 18 years old and possess a valid driver's license. A high school diploma or GED is preferred, along with at least two years of relevant experience. | Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. About Heartland, A Global Payments Company Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to join a company that unifies every aspect of commerce through software solutions while supporting and serving business owners—then your expertise will be a perfect fit on our dynamic team here at Heartland. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can accomplish together. Job Summary Responsible for prospecting and running Heartland Point of Sale presentations both in person and over the phone to small and mid-sized merchants, restaurateurs, and businesses to ultimately close deals within a fast sales cycle. As a Software Relationship Manager (SRM) you will report to a District Manager and receive coaching from a Director. Activities include explaining our value proposition and demonstrating our cloud based Point of Sale solution, upselling current clients on other Heartland products and services, and maintaining regular communication with the Point of Sale District Manager. Job Duties Your role as a SRM is to close sales of our business solutions with merchants throughout the area. You will work closely with your local District Manager to set appointments with business owners in person via your network and referral partnerships that you build. You will then run scheduled appointments, uncover needs, and present Heartland Point of Sale solutions to close sales in small to mid-sized businesses. During the training period, your District Manager will accompany you on your initial appointments to train you on our short-cycle sales process using our CRM platforms Atlas and Salesforce, used for lead generation, sales presentations, on the spot client financial analysis and paperless contract processing. Additional Responsibilities Responsible for prospecting new clients. Maintain existing/prospective client records, in accordance with company policies, to include call notes, scheduled client interactions, contact information, and other relevant client information, in the Customer Relationship Management (CRM) system; currently Atlas. Responsible for achieving minimum production requirements, including setting first time appointments, to secure quota. Continuously build and develop knowledge of current product/service portfolio as well as changes and developments within the financial technology industry, to remain up-to-date. Attend weekly team meeting and weekly one-on-one with leader. Additional responsibilities may be assigned as needed. Desired Skills & Capabilities Excellent prospecting, communication, presentation, and networking skills Works well independently and as part of a team Incentive-driven sales “hunter” Professional demeanor and impeccable integrity High sense of urgency and innate sales talent Enjoys cold-calling and speaking with people face to face Knowledge of Restaurant and/or Retail industry is a plus Minimum Qualifications 18 years of age or older This position requires regular driving to visit client sites, therefore a valid drivers license is necessary In accordance with state law, a background check will be conducted after a conditional offer of employment Completion of mandatory drug screening on or near 60th day of employment Live in area relative to job posting location Ability to be in the field, a minimum of 75% of the time Preferred Qualifications High school diploma/GED At least two years of relevant experience Competencies Awareness Driven Resilient Respectful Committedness Benefits Heartland, A Global Payments Company offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/ Compensation Ready to grow your career and your paycheck? Here’s the breakdown Base Salary: $40,000 Residual Income: Keep earning from your hard work Monthly/Quarterly Bonuses: Extra financial incentives for exceeding quota and achieving sales goals. Annual On-Target Earnings (OTE): $100,000+ Your total compensation will depend on your skills, performance, and location. Let’s build your future together – Apply now! Diversity and EEO Statements Heartland is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice. Heartland, A Global Payments Company, is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. #LI-ZS1 #LI-Hybrid Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com. Welcome to the Global Payments Candidate Career Site. This is where you can monitor your application status, answer additional questionnaires, submit background disclosures and sign offer letters. At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook. Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify jobs@globalpay.com.

Manage product backlog and roadmap, lead product development from discovery to launch, collaborate with engineering and stakeholders, and drive business-critical initiatives. | 4-6 years product management experience, familiarity with Agile, strong communication and organizational skills, and preferably product management certifications. | Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. This Associate Product Manager role is supporting Zego, a Global Payments Company. Zego is a property management automation company that simplifies cumbersome yet critical workflows for managers and associations. Our modern platform accelerates NOI growth and mitigates risk, helping clients to scale resources, build trust, and make data-backed decisions. From payments and utility management to resident engagement, Zego’s automated workflows seamlessly integrate with leading property management systems giving users real-time and accurate information at their fingertips. Come join our team! About the role: The Manager, Product has overall accountability for driving business critical initiatives that will drive forward the strategic goals of the Zego business unit.. The Product Manager provides direction to product development and the overall process of the product and services function, builds products and services from existing ideas and helps to develop new ideas based on industry experience and contact with customers and prospects, increasing profitability of existing products and services while developing new solutions which advance business objectives and client needs. Key activities will include managing the team’s product backlog to ensure the maximum business value is delivered each iteration. The PM works closely with Product and Engineering Leadership and is responsible for introducing and managing Feature Releases / Epics / Stories / Defects within the team’s backlog, decomposing requirements, and defining a definition of success that represents our vision across all areas of Zego. The Product Manager is a member of the development team, actively participates in iterations, and is consistently available to team members for questions, clarity, and understanding. The PM is responsible for the clarification, elaboration, and delivery of all shippable deliverables from their team. What you’ll do here: Manages team of Product Managers to facilitate completion of initiative and feature releases that furthers the business objectives of the Zego business unit Manages the process from product development to product launch, owning the full process from discovery to execution for new or existing product and technical initiatives. Partners with platform owners/stewards across business functions to understand their information objectives and desired insights to identify what questions are we wanting to ask and why those answers matter to Zego. Leads the analysis to determine reports, dashboards and visualizations that will help to inform Zego business decisions by working closely with clients, business units, Product, and Engineering to elicit platform requirements. Looks for patterns across objectives where the team can gain efficiencies/synergies between domains or business functions. Develops business cases for new product functionality to serve as inputs to decision-making, prioritization, pricing, and client value proposition. Owns, manages, and communicates the team’s product roadmap, including collaborating with Product, Engineering, clients, and business units to determine prioritization, development, and ongoing costs of platform delivery. Authors the high level requirements for initiatives and feature releases that the team can use to define specific product needs, definitions and requirements. Manages the details of the product backlog and ensures continual enhancements to existing products; prioritizing work items to ensure technical teams understand the right priorities to focus on. Collaborates with Product and Engineering on the Product Vision, Strategy and Roadmap for the Product Manager’s domain Owns (creates, maintains, and prioritizes) the product backlog, balancing conflicting priorities. Analyzes and validates functional and nonfunctional requirements for Product value. Actively participates in technical design discussions with Engineering when defining initiatives, supporting the collaboration with product delivery and technology architecture to validate detailed design, particularly to ensure that product objectives and key requirements are met and aligned with the market needs and the platform strategy. Completes required documentation and provides design direction, testing support, and general assistance to the delivery team. Ensures user stories are ready for development, including clear business value and acceptance criteria. Actively participates in all Agile ceremonies (Refinement, Sprint Planning, Sprint Review, etc.). Continually learns and deepens knowledge of our system, product features, and user experiences. Influences a positive, united team culture to achieve success within the Product and Engineering team. About you: BA/BS in Business, Engineering, or a related field, or equivalent specific industry experience. 4-6 years relevant Product Management or equivalent work experience Familiar with Agile methodologies (Flow Framework, Scrum, Kanban, and/or SAFe). Enjoy working in a team-oriented culture and able to work in a dynamic, fast-paced work environment. Results-oriented with a demonstrated sense of urgency and the ability to assess situations and make clear, platform-driven decisions. Excellent internal / client-facing written and verbal communication skills. Strong organizational and task management skills, including attention to detail and multitasking skills. Experience documenting business processes, operational workflows, and system functionality. Demonstrated ability to identify product feature gaps and suggest product improvements. History of assessing and solving problem situations, gathering information and identifying causes, generating solutions, and making recommendations/decisions to resolve the problem. Successful track record fostering teamwork and positively influencing technical and non-technical stakeholders to achieve organizational or project goals. Bonus points if you have: Experience working in PropTech or in the Property Management space One or more Product Management certifications (i.e. CSPO, CSM, PMI-ACP, PMC I-IX). Client/Partner-facing requirement gathering and training experience. Experience with diagramming tools (MS Visio, LucidChart, etc.), spreadsheets (MS Excel, Google Sheets, etc.), G-Suite applications, Atlassian tools, Slack, and Trello. The US base salary for this full-time position is $91,500 - $110,000 + bonus + benefits. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. #LI - Remote Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com. Welcome to the Global Payments Candidate Career Site. This is where you can monitor your application status, answer additional questionnaires, submit background disclosures and sign offer letters. At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook. Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify jobs@globalpay.com.

Lead cross-functional product delivery initiatives, manage project portfolios, ensure on-time and on-budget delivery, and support go-to-market commercialization. | 6-8+ years in program/product delivery management in fintech or payments, experience with agile and SDLC, strong leadership and communication skills, and proficiency with Jira and Confluence. | Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. About the Role As a Product Delivery Manager (PDM), you’ll turn product strategy into execution. While Product Managers and Product Leaders define the vision, strategy, and roadmap, the Product Delivery team ensures those plans are executed with precision. PDMs may focus on one of two types of assignments: Business Segment Support – Partnering with a Head of Product to provide tactical delivery leadership. You’ll drive work intake, perform impact assessments, and oversee the SDLC to ensure the segment’s portfolio delivers measurable outcomes. Product Launches – Leading major cross-functional initiatives from idea viability through general availability. You’ll orchestrate go-to-market readiness, commercialization, and delivery governance while shaping and improving our delivery playbook. This is a high-visibility role where you’ll serve as the connective tissue across Product, Engineering, Marketing, Sales, Support, and Operations – ensuring the POS organization delivers results that move the business forward. Key Responsibilities Strategic Execution Translate business priorities into actionable delivery plans aligned with company goals. Partner with product and business leaders to ensure initiatives deliver both customer and commercial value. Program & Portfolio Ownership Lead cross-functional projects, managing dependencies, risks, and milestones across the full product lifecycle. Facilitate work intake, prioritization, and capacity planning for assigned segments or initiatives. Delivery Oversight & Governance Monitor the “health” of assigned portfolios and launches, ensuring on-time, on-budget, and in-scope delivery. Identify risks early, implement mitigation strategies, and remove delivery roadblocks. Contribute to governance frameworks and playbooks that bring consistency and scalability to product delivery. Commercialization & Go-to-Market Support Partner with Product, Commercialization, Sales, and Marketing to design and execute launch strategies. Support Alpha and Beta programs to validate scalability, customer experience, and business impact. Communication & Executive Reporting Provide regular updates and insights to senior stakeholders and executives. Build reporting tools and protocols to surface risks, opportunities, and performance metrics. Ensure clarity on program goals, decisions, and progress across all stakeholder groups. What We’re Looking For Minimum Qualifications Bachelor’s degree (Computer Science, Business, or related field) or equivalent experience. 6-8+ years of experience in program management, product delivery, or product operations, ideally within Fintech, Payments, or POS systems. Proven track record leading cross-functional, complex product initiatives in an agile environment. Strong knowledge of product operating models, SDLC, and go-to-market processes. Experience managing budgets, scope, and schedules across multiple initiatives. Preferred Qualifications Master’s degree or advanced certification (PgMP, PMP, Agile certifications). Experience with SaaS, cloud-based products, or large-scale launches. Proficiency with Jira, Confluence, and portfolio management tools Key Skills & Attributes Execution-Oriented: Skilled at driving clarity and accountability across teams. Collaborative Leader: Adept at building relationships across product, engineering, and commercial functions. Structured Thinker: Able to evaluate complex situations, simplify decisions, and drive alignment. Strong Communicator: Executive-ready, with excellent reporting and presentation skills. Growth Mindset: Eager to continuously improve processes, governance, and delivery practices. Benefits: Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/ This role is eligible to be primarily remote within the United States. However, candidates must reside within a reasonable commuting distance to one of our office locations, as occasional on-site presence may be required for team meetings, training sessions, or company events. #LI-Remote At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States (or (applicable country) on a full-time basis without the need for current or future immigration sponsorship. Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com. Welcome to the Global Payments Candidate Career Site. This is where you can monitor your application status, answer additional questionnaires, submit background disclosures and sign offer letters. At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook. Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify jobs@globalpay.com.

Direct product development processes, coordinate product launches, communicate product strategy, and collaborate with marketing, sales, support, and engineering teams. | 6+ years relevant product or software experience, preferably with Agile methodology, software development or business analysis background, and strong communication and coordination skills. | Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Summary of This Role Provides direction to product development and the overall process of the product and services function. Builds products and services from existing ideas and helps to develop new ideas based on industry experience and contact with customers and prospects. Increases profitability of existing products and services to developing new solutions which advance business objectives and client needs. Builds strong working relationships with marketing, sales, support staff, product development and vendors plus senior management and key customers. What Part Will You Play? Implementing or optimizing systems and processes Ensuring timely, audience-appropriate communication Analyzing, synthesizing, and automating data created or used by product management Offloading non-core product management tasks Communicating product changes Helping shape communication about product strategy for each audience and class of internal stakeholders Coordinating with product marketing and sales Acting as an intermediary between front-line support and engineering Coordinating critical aspects of product launch What Are We Looking For in This Role? Minimum Qualifications Bachelor's Degree Relevant Experience or Degree in: Business or Computer Science; Combination of relevant training and/ or experience in lieu of degree Typically Minimum 6+ Years Relevant Exp Experience in similar business product services and/or external customer/market experience Preferred Qualifications Prefer experience in a software development environment or in a professional services role. Prefer software or IT background (i.e., degree or experience). Prefer direct experience with doing software development, testing and/or business analysis. Prefer experience with Agile software products and delivery methodology. What Are Our Desired Skills and Capabilities? Skills / Knowledge - Having wide-ranging Experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways. Some barriers to entry exist at this level (e.g., dept./peer review). Job Complexity - Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise. Supervision - Determines methods and procedures on new assignments and may coordinate activities of other personnel (Team Lead). Benefits: Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/ This role is eligible to be primarily remote within the United States. However, candidates must reside within a reasonable commuting distance to one of our office locations, as occasional on-site presence may be required for team meetings, training sessions, or company events. #LI-Remote At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States (or (applicable country) on a full-time basis without the need for current or future immigration sponsorship. Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com. Welcome to the Global Payments Candidate Career Site. This is where you can monitor your application status, answer additional questionnaires, submit background disclosures and sign offer letters. At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook. Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify jobs@globalpay.com.

Responsible for prospecting and running Genius Point of Sale presentations to small and mid-sized merchants. The role involves explaining the value proposition and demonstrating the cloud-based Point of Sale solution to close sales. | Candidates must be at least 18 years old and possess a valid driver's license. A high school diploma or GED and at least two years of relevant experience are preferred. | Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. About Heartland, A Global Payments Company Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to join a company that unifies every aspect of commerce through software solutions while supporting and serving business owners—then your expertise will be a perfect fit on our dynamic team here at Heartland. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can accomplish together. Job Summary Responsible for prospecting and running Genius Point of Sale presentations both in person and over the phone to small and mid-sized merchants, restaurateurs, and businesses to ultimately close deals within a fast sales cycle. As a Software Relationship Manager (SRM) you will report to a District Manager and receive coaching from a Director. Activities include explaining our value proposition and demonstrating our cloud based Point of Sale solution, upselling current clients on other Global products and services, and maintaining regular communication with the Point of Sale District Manager. Job Duties Your role as a SRM is to close sales of our business solutions with merchants throughout the area. You will work closely with your local District Manager to set appointments with business owners in person via your network and referral partnerships that you build. You will then run scheduled appointments, uncover needs, and present Global Point of Sale solutions to close sales in small to mid-sized businesses. During the training period, your District Manager will accompany you on your initial appointments to train you on our short-cycle sales process using our CRM platforms Atlas and Salesforce, used for lead generation, sales presentations, on the spot client financial analysis and paperless contract processing. Additional Responsibilities Responsible for prospecting new clients. Maintain existing/prospective client records, in accordance with company policies, to include call notes, scheduled client interactions, contact information, and other relevant client information, in the Customer Relationship Management (CRM) system; currently Atlas. Responsible for achieving minimum production requirements, including setting first time appointments, to secure quota. Continuously build and develop knowledge of current product/service portfolio as well as changes and developments within the financial technology industry, to remain up-to-date. Attend weekly team meeting and weekly one-on-one with leader. Additional responsibilities may be assigned as needed. Compensation Ready to grow your career and your paycheck? Here’s the breakdown Base Salary:40,000 Residual Income: Keep earning from your hard work Monthly/Quarterly Bonuses: Extra financial incentives for exceeding quota and achieving sales goals. Annual On-Target Earnings (OTE): YR1 $100,000+ YR2 $150,000+ Growing each year thereafter through residual comp Your total compensation will depend on your skills, performance, and location. Let’s build your future together – Apply now! Desired Skills & Capabilities Excellent prospecting, communication, presentation, and networking skills Works well independently and as part of a team Incentive-driven sales “hunter” Professional demeanor and impeccable integrity High sense of urgency and innate sales talent Enjoys cold-calling and speaking with people face to face Knowledge of Restaurant and/or Retail industry is a plus Minimum Qualifications 18 years of age or older This position requires regular driving to visit client sites, therefore a valid drivers license is necessary In accordance with state law, a background check will be conducted after a conditional offer of employment Completion of mandatory drug screening on or near 60th day of employment Live in area relative to job posting location Ability to be in the field, a minimum of 75% of the time Preferred Qualifications High school diploma/GED At least two years of relevant experience Competencies Awareness Driven Resilient Respectful Committedness Benefits Heartland, A Global Payments Company offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/ Diversity and EEO Statements Heartland is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice. Heartland, A Global Payments Company, is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. #LI-ZS1 #LI-Hybrid Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com. Welcome to the Global Payments Candidate Career Site. This is where you can monitor your application status, answer additional questionnaires, submit background disclosures and sign offer letters. At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook. Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify jobs@globalpay.com.

Responsible for prospecting and running Heartland Point of Sale presentations to small and mid-sized merchants. The role involves explaining the value proposition and closing sales within a fast sales cycle. | Candidates must be at least 18 years old and possess a valid driver's license. A high school diploma or GED and at least two years of relevant experience are preferred. | Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. About Heartland, A Global Payments Company Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to join a company that unifies every aspect of commerce through software solutions while supporting and serving business owners—then your expertise will be a perfect fit on our dynamic team here at Heartland. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can accomplish together. Job Summary Responsible for prospecting and running Heartland Point of Sale presentations both in person and over the phone to small and mid-sized merchants, restaurateurs, and businesses to ultimately close deals within a fast sales cycle. As a Software Relationship Manager (SRM) you will report to a District Manager and receive coaching from a Director. Activities include explaining our value proposition and demonstrating our cloud based Point of Sale solution, upselling current clients on other Heartland products and services, and maintaining regular communication with the Point of Sale District Manager. Job Duties Your role as a SRM is to close sales of our business solutions with merchants throughout the area. You will work closely with your local District Manager to set appointments with business owners in person via your network and referral partnerships that you build. You will then run scheduled appointments, uncover needs, and present Heartland Point of Sale solutions to close sales in small to mid-sized businesses. During the training period, your District Manager will accompany you on your initial appointments to train you on our short-cycle sales process using our CRM platforms Atlas and Salesforce, used for lead generation, sales presentations, on the spot client financial analysis and paperless contract processing. Compensation Ready to grow your career and your paycheck? Here’s the breakdown Base Salary: $40,000 Residual Income: Keep earning from your hard work Monthly/Quarterly Bonuses: Extra financial incentives for exceeding quota and achieving sales goals. $40,000+ Commission Compensation The above represents the expected base (select: salary or hourly) range for this job requisition. Ultimately, in determining your base pay, we'll consider your location, experience, and other job-related factors. The compensation model also allows for additional commission compensation, which may be later used to offset any wage advancements. A first-year professional may expect an average of $40,000+ in commission compensation if you are in the top 25% in the form of uncapped weekly commissions, lifetime residuals, and portfolio equity. Annual On-Target Earnings (OTE): $100,000+ Additional Responsibilities Responsible for prospecting new clients. Maintain existing/prospective client records, in accordance with company policies, to include call notes, scheduled client interactions, contact information, and other relevant client information, in the Customer Relationship Management (CRM) system; currently Atlas. Responsible for achieving minimum production requirements, including setting first time appointments, to secure quota. Continuously build and develop knowledge of current product/service portfolio as well as changes and developments within the financial technology industry, to remain up-to-date. Attend weekly team meeting and weekly one-on-one with leader. Additional responsibilities may be assigned as needed. Desired Skills & Capabilities Excellent prospecting, communication, presentation, and networking skills Works well independently and as part of a team Incentive-driven sales “hunter” Professional demeanor and impeccable integrity High sense of urgency and innate sales talent Enjoys cold-calling and speaking with people face to face Knowledge of Restaurant and/or Retail industry is a plus Minimum Qualifications 18 years of age or older This position requires regular driving to visit client sites, therefore a valid drivers license is necessary In accordance with state law, a background check will be conducted after a conditional offer of employment Completion of mandatory drug screening on or near 60th day of employment Live in area relative to job posting location Ability to be in the field, a minimum of 75% of the time Preferred Qualifications High school diploma/GED At least two years of relevant experience Competencies Awareness Driven Resilient Respectful Committedness Benefits Heartland, A Global Payments Company offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/ Your total compensation will depend on your skills, performance, and location. Let’s build your future together – Apply now! Diversity and EEO Statements Heartland is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice. Heartland, A Global Payments Company, is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. #LI-ZS1 #LI-Hybrid Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com. Welcome to the Global Payments Candidate Career Site. This is where you can monitor your application status, answer additional questionnaires, submit background disclosures and sign offer letters. At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook. Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify jobs@globalpay.com.

Lead and manage complex implementation and conversion projects, oversee teams, manage budgets and schedules, and maintain client relationships. | Bachelor's degree, 10+ years project management experience, PMP certification preferred, strong leadership and negotiation skills, and experience with large-scale implementations. | Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Summary of This Role Manages implementations and conversions of varying size and complexity. Defines problems and scope parameters of full implementation or assigned components, developing solution specifications, identifying and securing needed resources, developing an implementation plan, budget, timetable and milestones, identifying structures of authority and processes for decision making within the implementation/components, and ultimately managing the execution of the plan and post implementation evaluation of outcomes. Manages an assigned team of professionals, paraprofessionals and/or support staff as part of a broader function. Plans and structures work activities for team and monitors progress and results. Provides guidance to team members as they carry out work activities. Manages conversions of data from multiple systems of varying size/complexity and the integration/conversion of Global Payments products for the new portfolio to utilize. In many cases new products are created to support the converting portfolio, where new processes have to be defined/created to support for use by other Global Payments customers. Existing and new customer vendor integrations/conversions are being managed/lead/directed. Accountable to Executive sponsors for scope, schedule, budget and quality of all program elements. Responsible for and Builds strong client relationships during the Program Implementation. What Part Will You Play? Leads and directs the planning, executing, controlling, and reporting of the most complex and unique conversion/integration implementation efforts within the specific goals of building and delivering a particular product(s). Delivers new and additional business and products to clients and establishes clients on Global Payments systems. Typical projects include approximately over 16,000 project hours. Typical projects may also include Launches, but usually includes Conversions, including 300K or more accounts on file with approximately 10 or more products. Projects may also involve a client in a new country or taking over a new portfolio. Creates, modifies and provides governance over the plan, scope, schedule and cost to ensure quality and client satisfaction for complex and unique implementations. Collaborates and ensures adherence to client and Global Payments multiple work stream plans. Work assignments require extensive analysis and interpretation of data and requires a broad range of contact interactions, including the client's executive steering committee and Global Payments' executive level leadership. Influences, leads and directs members of his/her Program to support the implementation of very complex and unique project implementations. The team consists of a very large number of peers and team members across a wide range of departments and/or divisions. Leads as the primary catalyst for defining and shaping a progressive, productive, and profitable culture across an implementation. Leads the documentation and approval of product/project scope and requirements information for the most complex and unique implementations. Leads the creation, approval, monitoring, and updating of project plans using assigned resources. Directs and/or monitors the proper change control of key project assets: scope, requirements, project plan, product specifications, contracts, product code, documentation, etc. for the most complex and unique projects. Leads the tracking issue resolution process for the most complex and unique project implementation. Uses metrics to forewarn of problems and to measure progress. Leads the identification, logging, and resolution of critical problems, tasks, and decisions. Leads and directs the timely and accurate internal and external communication of status, including risk assessment information for the most complex and unique projects . Leads the planning and execution of scheduled program updates with client, where appropriate. Leads the project’s highest priorities (risks) receive the appropriate attention. Acts as catalyst/facilitator in the resolution of project issues and conflicts; escalates when necessary to executive level management. Manages to an acceptable level of risk by balancing scope, time, cost, and quality. Oversees the review of client deliverables for accuracy, pricing, and timeliness for various scopes of projects . Ensures the approval of project billing for approval in accordance with client contracts and department standards. Directs the creation, management, and reporting of the project budget for FTE, travel, and all other revenue and expenses. Oversees the use of applicable project management tools to ensure acceptable project management or methodology practices are defined and followed for projects of varying scopes. Takes a lead role in identifying, defining, measuring and refining practices and processes. Leads the role definition of key roles and responsibilities, where appropriate. Ensures decision-making at the lowest level reasonable. Leads communications. Communications may involve formal and informal verbal presentations and/or written management reports or summaries to large groups and executives. What Are We Looking For in This Role? Minimum Qualifications Bachelor's Degree Relevant Experience or Degree in: Business, Finance, and IT Typically Minimum 10+ Years Relevant Exp Project Management experience Preferred Qualifications PMP Certification, Black Belt certification, MS Project skills and experience with implementations in the credit card industry. What Are Our Desired Skills and Capabilities? Skills / Knowledge - Having broad yet in-depth expertise and unique knowledge, uses skills to set and ensure success of company objectives and principles and to achieve goals in creative and effective ways within environments and situations that are complex and difficult. Having ownership of a function, major account or matrix management responsibilities, uses knowledge to ensure success, strengthen relationships, expand the business through key initiatives, and lead matrix teams on complex projects. Barriers to entry such as technical committee and senior management review exist at this level. Job Complexity - Works on issue that impact design/selling success or address future concepts, products, or technologies. Creates formal networks with key decision makers and serves as external spokesperson for the organization with key accounts, agencies, partners, vendors, and sales prospects. Supervision - Exercises wide latitude in determining objectives and approaches to critical assignments. Negotiation Skills - Negotiates internally and externally regarding problem resolution Collaboration Skills - Collaborates with internal and external audiences Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com. Welcome to the Global Payments Candidate Career Site. This is where you can monitor your application status, answer additional questionnaires, submit background disclosures and sign offer letters. At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook. Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify jobs@globalpay.com.

Write and maintain SQL queries, analyze and translate data for business decisions, create data visualizations, perform statistical analysis, and support BI projects. | 6+ years as a Data Analyst or similar role, strong SQL and BI tool experience, ability to analyze complex data sets, and excellent communication and presentation skills. | Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Senior Data Analyst Job Requisition Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. The Sr. Data Analyst will be primarily responsible for supporting the leaders of Global Payments finance and operations teams with business process improvement, data analysis, and developing business intelligence (BI) tools. The Sr. Data Analyst will work to gather, analyze, and translate data that has been collected regarding Global Payments initiatives and production into a format to enable better business decisions. Primary Responsibilities/Objectives: • The position will be responsible for writing and maintaining SQL queries to support multiple BI projects. • Coordinate with leadership team to identify critical data to capture and report on • Consolidate and summarize data for business decision making and continuous improvements • Create graphical representations of data/analysis for easy consumption • Perform statistical analysis (correlation, regression, or time series analysis) • Inspect and cleanse data for accuracy and quality • Some data ETL/ELT responsibilities as needed • Other responsibilities as assigned Core Competencies: • Strong understanding of reporting requirements and structural hierarchies for reporting in a collaborative environment. Query, analyze and transform complex data sets to optimize dashboard flexibility and performance. • Rationalize and identify use cases for developing data visualization, including identifying different personas for each use case. • The Sr. Data Analyst will work with large amounts of data: facts, figures, and number crunching. The candidate will need to see through the data and analyze it to find conclusions. One needs to be strong in logic and mathematics. • Communication Skills: Sr. Data Analyst will be expected to present their findings or translate the data into an understandable document. This candidate will need to write and speak clearly, easily communicating complex ideas. Needs to possess the ability to work in a team environment as well as individually. • Critical Thinking: Sr. Data Analyst must look at the numbers, trends, and data and come to conclusions based on the findings. • Presentation Skills: Ability to organize data and supporting information into visual representations that allow consumers to easily dissect and make decisions based on data provided. • Attention to Detail: Data is precise. Data analysts have to make sure they are vigilant in their analysis to come to correct conclusions. Must make every effort not to only meet but also preempt customer needs. Strong experience with hands-on building and deploying MicroStrategy, Tableau, PowerBI or Spotfire data visualizations and dashboards • Strong understanding of data visualization concepts. Thoughtfully connects these concept business metrics and KPIs to achieve business goals. • Experience in relational database concepts with a solid knowledge of SQL Server or similar Education/Experience: • Position requires knowledge typically associated with a Bachelor’s Degree in Computer Science, MIS, Economics, Business, Mathematics, Statistics, related technical field, or equivalent work experience • 6+ years of applicable experience as a Data Analyst or similar role • Understanding of the Bankcard Industry or Commission Based Sales is a plus Preferred Qualities: • Motivated self-starter • Detail oriented • Cautious • Consistent • Tenacious • Ability to manage a project • Approachable and willing to offer helpful solutions • Ability to search relentlessly for better solutions Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com. Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.

Lead and manage multiple client onboarding projects, configure systems, provide training and support, troubleshoot issues, and collaborate with internal teams to ensure successful implementation and customer adoption. | Bachelor's degree or equivalent experience, minimum 3 years related experience in business or information systems, strong organizational and multitasking skills, technical aptitude for software applications, excellent communication, problem solving, and customer-oriented mindset. | Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States (or applicable country) on a full-time basis without the need for current or future immigration sponsorship. Summary of This Role Leads the end-to-end implementation process to ensure a seamless transition for clients adopting MineralTree’s solutions. Works closely with clients to understand their unique business needs, configure systems accordingly, and ensure successful deployment. Manages initial system setup, data mapping, and integration while providing hands-on training and support to client teams. Troubleshoots and resolves technical or process-related issues, escalating as needed to internal teams. Acts as a trusted advisor, gathering client feedback to drive product enhancements and process improvements. Provides remote and on-site support to ensure a smooth and efficient implementation experience. What Part Will You Play? Oversee 20+ customer onboarding projects in parallel Work directly with customers to understand their AP and Payment automation needs Work to ensure customer adoption of MineralTree in accordance with signed contracts Craft and carry out client specific project plans in a timely manner Set up new customers in our backend admin system Successfully train all members of the client’s accounting team assuring proficiency in the MT platform Document onboarding projects in an organized and transparent way, and present progress to internal teams on a regular basis Identify and collect metrics on the onboarding process with the ultimate goal of streamlining the process Work collaboratively with MineralTree’s sales, support, operations and engineering teams, as well as bank and payment processing partners Collaborate with customer success manager to ensure long-term customer success What Are We Looking For in This Role? Minimum Qualifications Bachelor's Degree Relevant Experience or Degree in: Major in Business or Computer Science preferred, other majors considered. Willing to accept additional experience in lieu of a degree, TSYS systems or industry related experience strongly preferred. Typically Minimum 3 Years Related Experience Experience in business, information systems, or finance related field required. Extremely organized and detail oriented with the proven ability to multitask, prioritize and manage time effectively Must possess sufficient technical aptitude to quickly learn the MineralTree applications and the business rules that govern usage, and to understand our integrations with customer’s accounting systems Excellent verbal and written communication Proven experience with problem solving and complex troubleshooting Proficient computer skills using MS Office and Google Docs This person will quickly master our existing onboarding process and continuously work to improve upon it Experience in a related area, e.g. customer onboarding, project management, customer success Strong customer oriented mindset A self-motivated, independent individual, who takes initiative and seizes opportunity Preferred Qualifications Typically Minimum 5 Years Related Experience Experience in system integration, implementations, and conversions preferred Knowledge of Accounts Payable processes and/or accounting software, ERPs is a plus “The position listed in this requisition is ineligible for the referral bonus award program” This position is eligible to be considered for remote hiring #LI-Remote Apply By: Tuesday, September 9, 2025 Pay: Pay Range is from $65,600.00 - $96,000.00 The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. "Candidates and applicants are advised they may redact age information from requested items like transcripts, resumes, and certificates attached to their application for positions that can be performed in Colorado." Benefits: Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/ Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com. Welcome to the Global Payments Candidate Career Site. This is where you can monitor your application status, answer additional questionnaires, submit background disclosures and sign offer letters. At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook. Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify jobs@globalpay.com.

Collaborate within an agile scrum team to design, develop, and deliver payment software solutions while maintaining project documentation and advocating for development priorities. | Requires 6+ years coding experience with COBOL, IMS, DB2, and familiarity with Java, Python, AWS, Agile practices, and various databases and operating systems. | Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Candidates must currently live in Georgia to be considered. At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States (or applicable country) on a full-time basis without the need for current or future immigration sponsorship. On a day to day basis you will: Work within an agile scrum team to include a ScrumMaster, Product Owner, business analyst, test analysts, application developers and client counterparts to design and deliver new products or capabilities in an iterative, continuous fashion Develop detailed user stories, acceptance criteria, screen mock-ups, flow diagrams, etc. outlining the solution to be implemented Be accountable for assisting in the gathering and verification of non-functional requirements, review of architectures and designs, adherence to standards, and developing and implementing strategies for validating that the target requirements have been adequately addressed Be an active participant in all agile scrum ceremonies Be responsible for maintaining project and system documentation Be a strong advocate for the development team’s priorities and challenge and will push back on scope-creep and negotiate timelines with the product owner You would be a particularly good fit if you: Are able to collaborate openly within a mixed team of developers, analysts and product owners Have the ability to analyze a problem, organize thoughts and recommend approaches Are a creative thinker, comfortable pushing the boundaries of standard industry practices Are a self-starter looking for responsibility and a place you can make an impact Like to innovate and make things around you better Are experienced in Agile/Scrum methodology, and the development of associated project artifacts (i.e., user stories, acceptance criteria). Job Specific Duties & Responsibilities: Programmer duties and responsibilities as listed in job description, along with contributing to/ participating in and supporting Agile practices. Agile team of 5-7 people comprised of Business, Technical, and Testing team members, sitting in close proximity to each other, finding a balance between individual and team work. Aside from learning TSYS and TS2, which is ongoing for one’s entire time at TSYS, truly understanding and supporting what Agile means and how it drives the majority of what we do and how we do them. Job Specific Skills Required/Desired: Cobol, IMS, & DB2 (Required): Java, Python and AWS (Desired) What Part Will You Play? Partners and consults with the business and technology teams to develop basic to complex code for internal and external client software solutions. Provides expert advice for the design, creation and delivery of routine to complex program specifications for code development and support on multiple, complex projects and issues with an in-depth understanding of the application and/or area as it relates to assigned projects and provides advice on how functional areas interact. Uses experience to take insightful and logical corrective measures for complex deficiencies and forwards systemic proposals to leadership. Provides expert advice/guidance to all levels for application documentation, procedures, methodology and standards. Applies in-depth knowledge of testing and validation for basic to complex code changes. Provides advice to leadership on the design, development and enforcement of business/infrastructure application standards to include the associated controls, procedures and monitoring to ensure compliance and accuracy of data. Develops, administers and recommends billable hours and resource estimates on complex initiatives, projects and issues. Assists with on-the-job training and provides in-depth expertise and advice to developers. What Are We Looking For in This Role? Minimum Qualifications BS in Computer Science, Information Technology, Business / Management Information Systems or related field Typically minimum of 6+ years - Professional Experience In Coding, Designing, Developing And Analyzing Data. Typically has an advanced knowledge and use of one or more front / back end languages / technologies and a moderate understanding of the other corresponding end language / technology from the following but not limited to; two or more modern programming languages used in the enterprise, experience working with various APIs, external Services, experience with both relational and NoSQL Databases. Preferred Qualifications BS in Computer Science, Information Technology, Business / Management Information Systems or related field 8+ years professional Experience In Coding, Designing, Developing And Analyzing Data and experience with IBM Rational Tools What Are Our Desired Skills and Capabilities? Skills / Knowledge - A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position. Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise. Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments. Operating Systems: Linux distributions including one or more for the following: Ubuntu, CentOS/RHEL, Amazon Linux Microsoft Windows z/OS Tandem/HP-Nonstop Database - Design, familiarity with DDL and DML for one or more of the following databases Oracle, MySQL, MS SQL Server, IMS, DB2, Hadoop Back-end technologies - Java, Python, .NET, Ruby, Mainframe COBOL, Mainframe Assembler Front-end technologies - HTML, JavaScript, jQuery, CICS Web Frameworks – Web technologies like Node.js, React.js, Angular, Redux Development Tools - Eclipse, Visual Studio, Webpack, Babel, Gulp Mobile Development – iOS, Android Machine Learning – Python, R, Matlab, Tensorflow, DMTK “The position listed in this requisition is ineligible for the referral bonus award program” Benefits: Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/ Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com. Welcome to the Global Payments Candidate Career Site. This is where you can monitor your application status, answer additional questionnaires, submit background disclosures and sign offer letters. At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook. Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify jobs@globalpay.com.

Responds to customer inquiries via telephone to provide problem resolution in accordance with the organization's service standards. Analyzes customer service needs and directs unresolved issues to appropriate departments for further investigation. | Requires a high school diploma or equivalent and at least 12 months of high-volume call center experience. Candidates must complete a background check and be flexible with work schedules that include mid to late shifts and weekends. | Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Summary of This Role Responds to customer inquiries via telephone to provide problem resolution in accordance with the organization's service standards. Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas. Maintain detailed and current knowledge of the company's/assigned client's products and services. Analyze customer service needs for communication to service and technical departments, when applicable. Requires ability to navigate a computerized data entry system or other relevant applications. What Part Will You Play? Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients. Provides standardized or scripted responses by utilizing basic user friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes. Enters required data into client provided systems and databases. Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution. Begins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries. What Are We Looking For in This Role? Minimum Qualifications High School Diploma or Equivalent At least 12 months high volume call center (onsite or remote) experience from within the last 18 months. You will be required to complete a background check . This will include a criminal check , drug screen , credit check(less than $5k in collection not counting medical), verification of education , and verification of past employment( going back ten years) Once you apply , you will complete an on demand digital interview. The recruiter will review and then reach out to you for any potential next steps You must be flexible and open to a work schedules that are mid shift to late shifts that include working the weekends as part of you weekly schedule. This role requires you to be on camera at all times. As part of our Work from Home program you must have a minimum 50mbs download speed and 15 mbps upload speed via ethernet cable connection. This is a US based role only.. What Are Our Desired Skills and Capabilities? Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks. Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making. Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision. Pursuant to requirements set forth in CO Equal Pay for Equal Work Act, the compensation for this position is $15 p/hour. Non-exempt: Use hourly pay range listed $15 is the minimum & maximum hourly rate available for this position. The above represents the expected range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/ The position listed in this requisition is ineligible for the referral bonus award program This role is eligible to be primarily remote within the United States. However, candidates must reside within a reasonable commuting distance to one of our office locations, as occasional on-site presence may be required for team meetings, training sessions, or company events. #LI-Remote Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com. Join Our Talent Community Global Payments Inc. (NYSE: GPN) is a leading pure play payments technology company delivering innovative software and services to our customers globally. Our technologies, services and employee expertise enable us to provide a broad range of solutions that allow our customers to operate their businesses more efficiently across a variety of channels around the world. Headquartered in Georgia with nearly 24,000 employees worldwide, Global Payments is a member of the S&P 500 with worldwide reach spanning over 100 countries throughout North America, Europe, Asia Pacific and Latin America. For more information, visit www.globalpaymentsinc.com and follow Global Payments on Twitter (@globalpayinc), LinkedIn and Facebook.