Global Payments

Managing strategic business development initiatives, evaluating new opportunities, and overseeing reporting and analytics. | Requires 5+ years in payroll sales, operations, and analytics, with excellent communication skills and proficiency in Google Suite. | Job Summary Manages the planning, designing, due diligence, and implementing of strategic business development objectives. Researches, evaluates, and manages new strategic business opportunities, entry into niche or new geographic markets, new business platforms, major segment initiatives, and key partnerships and alliances pursuant to the mid- to long-range strategic plans of the segment and enterprise. Supports Corporate Strategy & Development teams. Supports policy and strategy implementation. Manages financial feasibility studies to include market analysis, monitoring of competitive activity, and identifying customer needs. May assist with special studies or key projects in areas such as operational effectiveness, capacity utilization, cost containment, etc. A dedicated Director of Business Development - will be responsible for overseeing the successful completion of sales influencing projects and events. Their duties include performing specialized tasks related to a variety of partnership programs that result in continued and scalable success. Reporting to the VP of Business Development, this individual will be the liaison between the SDBDs and other company stakeholders. In addition to creating standardized processes and workflows, this individual will be instrumental in crafting Partner Sales Plays. They will oversee and deliver team Analytics, Reporting, and Dashboards, and collate/prepare data for the Monthly Business Review (MBR) Duties • Planning, Designing and implementing strategic business development objectives • Researches evaluates and manages new strategic business opportunities • Manages financial feasibility studies • Assist with Key projects in the Business Development Department • Reporting and Dashboard oversight • Support with new Standardization processes • Marketing Liaison • Oversee work with Sales Comp (Partner Tax etc) • Keeper of project workflow to support VP • Partner “Sales Play” oversight and creation • Connection point for all Payroll product and operations projects Job Requirements • Extremely detail oriented • Excellent communication skills (Written and Verbal) • Payroll Sales Knowledge • Proficient in Google Suite • Has a solid understanding of all parts of BD to complement the efforts • Works well with stakeholders in other parts of the business Preferred Qualifications • 5+ years in payroll sales • Operations and Analytics experience Diversity and EEO Statements Heartland is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice. Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Lead and coordinate marketing programs, ensure strategic alignment, and manage resources and risks across projects. | 7-10+ years in marketing/advertising project management, team leadership, and proficiency with project management tools. | The Marketing Program Manager will play a key role within the Merchant Marketing organization to proactively plan, prioritize and manage the delivery of marketing initiatives within their assigned territories and direct reports. This role will collaborate with stakeholders, project managers and creative leads on complex workstreams to ensure the consistency, efficiency and impact in support of business goals. This role will have direct reports of Project Managers who will support the execution of work. What Part Will You Play? Strategic Planning: • Facilitate and support end-to-end planning and prioritization of integrated marketing programs involving creative, digital, content and external partners • Ensure strategic alignment by stakeholders prior to moving into execution • Serve as the connective tissue across related projects, ensuring alignment on goals, timelines and resource needs Stakeholder Communication: • Provide regular updates and communications to stakeholders on program progress and delivery • Host recurring status meetings and document prep/follow-up action items and decisions in a timely manner • Escalate and negotiate trade-off decisions in a timely manner ​ Campaign Execution: • Lead and collaborate with project managers on the execution of scaled marketing campaigns, including integrated, digital, event, email, print and social media campaigns and deliverables • Aid in scoping and right-sizing individual deliverables • Recommend workflow optimizations to improve efficiency across related projects Resource Management: • Collaborate with other Program Managers and Project Managers to proactively plan for dependencies and manage timelines across shared resources ​ Risk Management: • Identify and remove blockers, escalate issues appropriately and ensure cross-functional communication flows smoothly Performance Tracking: • Develop, monitor, and optimize utilization and other key metrics across in-house and external resources ​Leadership: • Ability to lead and motivate direct reports and peers and collaborate effectively with various stakeholders • Provide coaching to direct reports and takes ownership of overall delivery • Builds and maintains strong relationships with direct reports, peers and senior/executive-level leads What Are We Looking For in This Role? Minimum Qualifications • Bachelors degree in Marketing or a related field • 7-10+ years’ experience in marketing/advertising project/program management, and team leadership is essential Preferred Qualifications • Project Management Professional (PMP) or equivalent What Are Our Desired Skills and Capabilities? • Proven success effectively facilitating planning, prioritization and trade-off decisions in a cross-functional team environment • Exceptional attention to detail, ability to manage large volumes of stakeholders and projects, ability to meet deadlines and excellent organizational skills • Strong verbal and written communication skills; ability to influence at all levels • Demonstrated ability to develop and manage planning calendars and project details • Expert user of project management platforms (e.g., Wrike, Workfront, Monday.com) • Solutions-oriented; strong analytical and problem-solving skills • Able to work independently and manage own workload At Global Payments our vision is to be “Champions of Inclusion.” We are fully committed and focused on creating a better tomorrow in the communities in which we live and work. We aspire to ensure fair treatment, access, opportunity and advancement for all team members. We believe all team members should be able to bring their true, authentic selves to the workplace and feel accepted, engaged and understood. Benefits: Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/ At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States (or (applicable country) on a full-time basis without the need for current or future immigration sponsorship.

Leading client-facing teams in PropTech and Utility Management, managing projects, and driving strategic initiatives. | 8+ years of experience in PropTech/Utility Management with at least 3 years in leadership, strong communication, and process skills. | What Part Will You Play? • Ensures team adherence of all onboarding processes, policies and procedures. Identifies opportunities for coaching and/or process improvements. Champions change and follows through. Uplevels team member skills and capabilities through the execution of Professional Growth and Career Path Plans. • Leads day to day execution and delivery of utility projects for new and existing customers. • Manages team capacity and resource assignments for projects based on requirements, timelines, and team member experience. Identifies additional resources or training where needed. • Conducts regular status meetings with team and utilizes reporting throughout the onboarding lifecycle to ensure projects are completed on time and accurate. • Set priorities for team and collaborates with cross-functional department leaders ensuring alignment and communicating out expectations • Determines needed product enhancements to advance the company’s business objectives or specific client needs. Prioritizes their deployment with Product teams by demonstrating its value. • Consults on regulatory and compliance concerns and provides recommendations for company best practices. Stays informed on new rules and regulations. • Executes mitigation plans for any negative customer experience and/or financial impact to the business through root cause analysis and issue tracking. • Assists with strategic goal planning and monthly KPI targets. Monitors and provides regular status reporting providing reasons for variances and plans for improvement. What Are We Looking For in This Role? • Relevant experience or accredited degree in related field of study or relevant experience • Minimum 8 years’ experience leading client-facing teams in PropTech and/or Utility Management with at least 3 years in a leadership position • Other relevant experience with consulting, project management, and/or account management What Are Our Desired Skills and Capabilities? • Strong business acumen in concepts related to PropTech, Utility Management, and/or Accounting • Excellent communication, internal and external, knowing audience while effectively leading discussions, presenting ideas, and defending position with data • Influences and drives change needed to scale and support the business. • Proficient with process documentation, process deployment, and change management • Ability to utilize data to isolate variables to guide team and customers through challenges presenting creative solutions • Inspires others to perform at best of their ability and to uphold a positive and uplifting work environment

Own and execute strategic sales plans for enterprise SaaS solutions, develop new opportunities, navigate complex buying groups, and manage long-term sales cycles. | 5-10+ years of B2B enterprise sales experience, proven success in SaaS solutions, experience with complex organizational environments, and strong consultative selling skills. | Senior Account Executive - Enterprise (ANET) The sales team at ACTIVE Network, a Global Payments Company, challenges the world to become more ACTIVE. We are looking for a Senior Account Executive to drive new business growth within our Enterprise Sales Team, with a primary focus on selling our ACTIVENet (ANET) SaaS solution. This role is designed for an experienced, consultative seller who thrives in complex, multi-stakeholder sales cycles, is comfortable navigating enterprise buying environments, and can independently build and execute strategic account plans. You will own the full sales cycle, from prospecting through close, working with Parks and Recreation departments, YMCAs, Universities, school systems, districts, and other recreation organizations with long-term planning horizons and layered decision-making. What does a Senior Account Executive do? • Own and execute a strategic sales plan within the Enterprise Sales Market, primarily focused on our ACTIVENet product. • Prospect into and develop new enterprise-level opportunities, including Parks and Recreation, YMCAs, Universities, public and private K-12 schools, and other recreation and youth-serving organizations. • Navigate complex buying groups, engaging administrators, program directors, finance, IT, and executive leadership. • Lead long-cycle, consultative sales motions that require discovery, value mapping, and consensus building. • Build and manage a healthy, high-quality pipeline with accurate forecasting and strong stage discipline. • Working cross functionally to develop account-based marketing strategies (ABM) to penetrate and expand target accounts. • Coordinate all aspects of the sales process, including discovery, demos, proposals, procurement, and contract negotiation. • Act as a trusted advisor to prospects by deeply understanding their programs, operational challenges, and growth goals. • Partner cross-functionally with Product, Marketing, Sales Development, Sales Engineering, Operations and Customer Success to drive outcomes. • Consistently meet or exceed annual bookings and revenue targets. What makes a successful Senior Account Executive? • 5–10+ years of B2B sales experience, with a strong preference for enterprise or strategic accounts. • At least 2 years of experience selling SaaS solutions with complex, multi-month sales cycles. • Proven success selling into government, education, YMCAs, universities, or similarly complex organizational environments. • Experience running account-based sales motions (ABM) and building multi-threaded opportunities. • Winning By Design or similar sales methodology training accreditation is a plus, but not required. • Strong consultative selling skills with the ability to uncover pain, quantify value, and align solutions to strategic priorities. • Comfortable prospecting independently in markets with longer planning and budgeting cycles. • Experience navigating procurement, legal, and security processes. • Strong presentation, discovery, and executive communication skills. • Highly organized, self-directed, and disciplined with CRM hygiene (Salesforce or similar). • Ability to operate effectively in a fast-moving, performance-driven environment while managing long-term deals. ACTIVE Network Perks & Benefits • Competitive compensation with a strong base + commission structure. • Comprehensive benefits including health, vision, dental, pet insurance, and 401(k) with matching. • ACTIVEx, our award-winning employee participation program focused on personal and professional growth. • Discounts and perks for races, events, activity gear, and more. • Opportunity to sell a mission-driven product that directly supports youth programs and educational institutions. About ACTIVE ACTIVE Network® is the leading global marketplace for activities and events, connecting participants and activity organizers, while offering unparalleled business intelligence through our industry-leading data solutions and insights platform. ACTIVE Network annually processes nearly 100 million registrations and more than $3B in payments for over 42,000 organizers and 650,000 activities and events worldwide. Our enterprise-level ACTIVEWorks® platform delivers leading-edge SaaS technology that helps organizations streamline operations, increase participation, and grow revenue. ACTIVE Network is headquartered in Dallas, Texas, with offices across North America, Europe, Asia, and Australia. Global Payments Inc. is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.

Provides help desk support for end-users, resolving issues related to hardware and software, and coordinating issue resolution. | Requires at least 2 years of relevant experience, help desk or POS terminal experience, and good communication and problem-solving skills. | Summary of This Role Provides help desk support to end-users for PC, server or mainframe applications, and hardware, through logging of issues into a client support application to help ensure accurate and timely technical assistance to maintain and improve the organization's customer relationships. May interact with network services, systems software analyst, and/or applications development to restore service and/or identify and correct core problems. What Part Will You Play? • Receives a diverse range of client issues through multiple sources (via phone, Client Support Help Desk (CSHD), Client Portal, email, etc.); reviews information to define issues and determines the ultimate impact. Documents and/ or generates CSHD ticket for tracking purposes, classify severity (1-Critical, 2-High, 3-Medium, 4-Low Impact), and notifies appropriate business or technical resource to solve internal/ external client issues. Assists with facilitating appropriate resolution tasks to provide service or assistance required. Assists with coordinating relevant groups to initiate prompt issue resolution for High to Critical impact issues (e.g., access failures, system availability, etc.). • Provides level one technical support and develop more in depth knowledge by assisting experienced peers with internal/ external client problems (e.g., software updates/ installation, non-critical reports, etc.) related to desktop, Personal Computer, or merchant terminals. Escalates issues requiring more experience and in depth knowledge. Demonstrates a working knowledge of company systems/ client operating systems and develops knowledge of company module/ system enhancements while participating in external/ internal client meetings. • Verifies systems during and after scheduled outages/ maintenance including screens, web sites and other company managed data for clients. Monitors critical path processing to confirm that benchmarks are met and notifies clients about missed deliverables. • Schedule: 9am - 6pm EST / 8am - 5pm CST • Equipment will be provided. What Are We Looking For in This Role? Minimum Qualifications • High school diploma or equivalent • Typically, minimum 2 years relevant exp • Help desk, POS terminal experience Preferred Qualifications • Bachelor's Degree • Computer science or technical field • Typically, Minimum 4 Years Relevant Exp • Help desk; POS Terminal experience What Are Our Desired Skills and Capabilities? • Skills / Knowledge - Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks. • Job Complexity - Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations. • Supervision - Normally receives little instruction on daily work, general instructions on newly introduced assignments. • Communication Skills - Excellent communication skills • Problem Solving Skills - Must be able resolve merchant issues or coordinate issue resolution • Analytical Skills - Must be able to analyze problem as it is described over the phone and determine best solution $27- $30 hourly The above represents the expected hourly range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/ The position listed in this requisition is ineligible for the referral bonus award program. At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States on a full-time basis without the need for current or future immigration sponsorship. This role is eligible to be primarily remote within the United States. However, candidates must reside within a reasonable commuting distance to one of our office locations, as occasional on-site presence may be required for team meetings, training sessions, or company events. #LI-Remote

Prospecting, presenting Point of Sale solutions, closing sales, and maintaining client records. | High school diploma, 2+ years relevant sales experience, valid driver's license, and willingness to travel. | About Global Payments Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to join a company that unifies every aspect of commerce through software solutions while supporting and serving business owners—then your expertise will be a perfect fit on our dynamic team here at Global Payments. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can accomplish together. Job Summary Responsible for prospecting and running Genius Point of Sale presentations both in person and over the phone to small and mid-sized merchants, restaurateurs, and businesses to ultimately close deals within a fast sales cycle. As a Outside Sale Reprsentative you will report to a District Manager and receive coaching from a Director. Activities include explaining our value proposition and demonstrating our cloud-based Point of Sale solution, upselling current clients on other Global products and services, and maintaining regular communication with the Point of Sale District Manager. Compensation Ready to grow your career and your paycheck? Here’s the breakdown • Base Salary pay range is $40k-$50k per year • Residual Income: Keep earning from your hard work • Monthly/Quarterly Bonuses: Extra financial incentives for exceeding quota and achieving sales goals. Annual On-Target Earnings (OTE): 1st yr $100,000+; 2nd yr $150,000+ Your total compensation will depend on your skills, performance, and location. Let’s build your future together – Apply now! Job Duties Your role as a Outside Sales Represemntative is to close sales of our business solutions with merchants throughout the area. You will work closely with your local District Manager to set appointments with business owners in person via your network and referral partnerships that you build. You will then run scheduled appointments, uncover needs, and present Global Payments Point of Sale solutions to close sales in small to mid-sized businesses. During the training period, your District Manager will accompany you on your initial appointments to train you on our short-cycle sales process using our CRM platforms Atlas and Salesforce, used for lead generation, sales presentations, on the spot client financial analysis and paperless contract processing. Additional Responsibilities • Responsible for prospecting new clients. • Maintain existing/prospective client records, in accordance with company policies, to include call notes, scheduled client interactions, contact information, and other relevant client information, in the Customer Relationship Management (CRM) system; currently Atlas. • Responsible for achieving minimum production requirements, including setting first time appointments, to secure quota. • Continuously build and develop knowledge of current product/service portfolio as well as changes and developments within the financial technology industry, to remain up-to-date. • Attend weekly team meeting and weekly one-on-one with leader. • Additional responsibilities may be assigned as needed. Desired Skills & Capabilities • Excellent prospecting, communication, presentation, and networking skills • Works well independently and as part of a team • Incentive-driven sales “hunter” • Professional demeanor and impeccable integrity • High sense of urgency and innate sales talent • Enjoys cold-calling and speaking with people face to face • Knowledge of Restaurant and/or Retail industry is a plus Minimum Qualifications • 18 years of age or older • This position requires regular driving to visit client sites; therefore, a valid driver's license is necessary • Live in area relative to job posting location • Ability to be in the field, a minimum of 75% of the time Preferred Qualifications • High school diploma/GED • At least two years of relevant experience Benefits Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/ Diversity and EEO Statements Global Payments is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice. Global Payments is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. Please note: As part of our hiring process, candidates may be required to complete identity verification. This step helps us maintain a safe and compliant, and equitable hiring process. Additional details will be shared if you are selected to move forward in the interview process. This is a US based role only #Li- Remote

Supporting project implementation through client communication, system configuration, and testing. | Experience with software implementation, system configuration, and familiarity with student information systems. | . The Technical Implementation Analyst is part of the project implementation team for both new and existing customers who are purchasing new TouchNet products. Technical Implementation Analysts represent the technical face of TouchNet, working with customers in both functional and technical roles toward successful implementation by a prescribed deadline. The successful candidate will have a proven ability to learn new technologies in a fast-paced environment. Experience in handling multiple competing priorities at once is essential. Technical Implementation Analysts must collaborate and communicate with a diverse group of roles across the project lifecycle, including project managers, the business implementation team, customer support, product development, product management and internal IT. The ideal candidate will show keen interest in proactive knowledge sharing and seeking root cause solutions. Position duties: • Gathering, evaluating and organizing client deliverables to prepare information for future configuration • System Installations and upgrades • Communication with clients technical staff to configure integration to their student information system (SIS) • System Configuration and testing • Modifying HTML, CSS, or JSP pages to accommodate customer's requests • Managing time to ensure scheduled deadlines are met • Interface with Customer Care and other relevant departments responsible for client support to achieve client and/or departmental objectives • Maintain/update departmental templates and tools when new releases occur or business practices change Desired skills: • Previous experience implementing proprietary software • Able to configure single sign on (SSO) within a variety of systems • Familiarity with student information systems (SIS) such as Banner, Colleague, PeopleSoft, WorkDay and Anthology • Self starter attitude and curious by nature About TouchNet TouchNet, a Global Payments Company, is a pioneer in delivering innovative commerce solutions to Higher Education. Since 1989, colleges and universities have relied on TouchNet to unify and secure transactions everywhere money moves on campus. Today, TouchNet U.Commerce is the premier commerce management system for Higher Education. TouchNet solutions help institutions run campus business better by providing greater control over transactions, costs, compliance, and financial operations. TouchNet, a Global Payments Company, is committed to Diversity, Equity, and Inclusion (DEI). As “Champions of Inclusion,” we are fully committed and focused on creating a better tomorrow in the communities in which we live and work. Diversity is integral to our culture, and we are passionate about building and sustaining an inclusive and equitable working and learning environment. Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/ This position is eligible to be considered for remote hiring anywhere in the USA. #LI-Remote

Manage client portfolios by identifying revenue opportunities, conducting face-to-face and phone sales meetings, maintaining CRM records, and building knowledge of merchant payment products. | Minimum 2 years relevant B2B sales experience, valid driver's license, ability to conduct face-to-face meetings, and knowledge of the merchant payment industry. | Summary of This Role Responsible for selling merchant services offerings to businesses. Activities include pricing, customer segmentation, customer presentations, account sign-up and activation, and account management. Primarily field sales to area businesses; depending on scale, some business may be conducted over the phone. What Part Will You Play? • Manages a portfolio of clients for the company. Identifies revenue opportunities and prospective clients within assigned territories through face to face meetings, telephone communications, marketing programs, and other activities as needed. Conducts face to face meetings with prospects to identify appropriate contacts, qualify and drive leads through the sales pipeline. Ensures suspect identification, planning, account qualification, and needs analysis at all prospect levels. Responds to customer requests for information and gives online presentations. Identifies and closes additional product and/or service sales with existing clients to further develop the client relationship. Manages client relationships and expectations during the sales cycle. • Maintains existing/prospective client records, in accordance with company policies, to include call notes, scheduled client interactions, contact information, and other relevant client information, in the Customer Relationship Management (CRM) system; currently SalesForce.com. Keeps management informed of all activity, including timely preparation of reports. • Continuously builds and develops knowledge of current product/service portfolio as well as changes and developments within the payments industry, to remain up-to-date. What Are We Looking For in This Role? Minimum Qualifications • 18 years of age or older • Valid Driver’s License • Successful completion of pre-employment background check • Completion of mandatory drug screening on or near 60th day of employment • Must live in area relative to job posting location Preferred Qualifications • Typically Minimum 2 Years Relevant Exp • B2B sales experience, cold calling sales experience, demonstrated successful performance in previous sales job What Are Our Desired Skills and Capabilities? • Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues. • Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. • Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments. • Industry Knowledge - Expert knowledge of the merchant payment industry • Decision Maker - Advanced ability to be an effective problem solver and act quickly to resolve issues • Communication - Effective listener and communicator who is able to establish long lasting customer relationships Compensation • Commission Only • A first-year professional may expect an average of $90,000 - $105,000+ if you are in the top 25% in the form of uncapped weekly commissions, lifetime residuals, and portfolio equity. • Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/ #LI-LH1 #LI-Hybrid

Write and maintain SQL queries, analyze and translate data for business decisions, create visual data representations, perform statistical analysis, and support BI projects. | Bachelor's degree or equivalent experience, 6+ years as Data Analyst or similar, strong SQL and data visualization skills, ability to analyze complex data sets and communicate findings effectively. | Senior Data Analyst Job Requisition Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. The Sr. Data Analyst will be primarily responsible for supporting the leaders of Global Payments finance and operations teams with business process improvement, data analysis, and developing business intelligence (BI) tools. The Sr. Data Analyst will work to gather, analyze, and translate data that has been collected regarding Global Payments initiatives and production into a format to enable better business decisions. Primary Responsibilities/Objectives: • The position will be responsible for writing and maintaining SQL queries to support multiple BI projects. • Coordinate with leadership team to identify critical data to capture and report on • Consolidate and summarize data for business decision making and continuous improvements • Create graphical representations of data/analysis for easy consumption • Perform statistical analysis (correlation, regression, or time series analysis) • Inspect and cleanse data for accuracy and quality • Some data ETL/ELT responsibilities as needed • Other responsibilities as assigned Core Competencies: • Strong understanding of reporting requirements and structural hierarchies for reporting in a collaborative environment. Query, analyze and transform complex data sets to optimize dashboard flexibility and performance. • Rationalize and identify use cases for developing data visualization, including identifying different personas for each use case. • The Sr. Data Analyst will work with large amounts of data: facts, figures, and number crunching. The candidate will need to see through the data and analyze it to find conclusions. One needs to be strong in logic and mathematics. • Communication Skills: Sr. Data Analyst will be expected to present their findings or translate the data into an understandable document. This candidate will need to write and speak clearly, easily communicating complex ideas. Needs to possess the ability to work in a team environment as well as individually. • Critical Thinking: Sr. Data Analyst must look at the numbers, trends, and data and come to conclusions based on the findings. • Presentation Skills: Ability to organize data and supporting information into visual representations that allow consumers to easily dissect and make decisions based on data provided. • Attention to Detail: Data is precise. Data analysts have to make sure they are vigilant in their analysis to come to correct conclusions. Must make every effort not to only meet but also preempt customer needs. Strong experience with hands-on building and deploying MicroStrategy, Tableau, PowerBI or Spotfire data visualizations and dashboards • Strong understanding of data visualization concepts. Thoughtfully connects these concept business metrics and KPIs to achieve business goals. • Experience in relational database concepts with a solid knowledge of SQL Server or similar Education/Experience: • Position requires knowledge typically associated with a Bachelor’s Degree in Computer Science, MIS, Economics, Business, Mathematics, Statistics, related technical field, or equivalent work experience • 6+ years of applicable experience as a Data Analyst or similar role • Understanding of the Bankcard Industry or Commission Based Sales is a plus Preferred Qualities: • Motivated self-starter • Detail oriented • Cautious • Consistent • Tenacious • Ability to manage a project • Approachable and willing to offer helpful solutions • Ability to search relentlessly for better solutions Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.

Design, develop, and deliver technical training programs and certification paths for customers and internal teams, collaborating cross-functionally and providing mentorship. | Bachelor's degree or equivalent, 5+ years client-facing training experience, strong virtual training skills, curriculum development, and excellent communication. | Summary of This Role: The Senior Technical Trainer is responsible for delivering high-quality training programs for customers and internal teams on our restaurant technology solutions. This role designs curriculum, develops certification paths, and facilitates engaging live and virtual training experiences. Working cross-departmentally with product managers, developers, and support teams, the trainer ensures content accuracy, brand alignment, and relevance to evolving customer needs. This role is organized within the Product Management team and reports to the Director of Product Education. What Part Will You Play? • Analyze existing product management artifacts for new product training opportunities, new feature webinars, and ongoing one to one and one to many customer training sessions. • Collaborate with Subject Matter Experts (SMEs) to maintain accurate and up-to-date content, including leading “train the trainer” sessions. • Design, develop, and deliver instructor-led and virtual training programs for customers and internal audiences, including restaurant managers, administrators, resellers, and support teams. • Host weekly and monthly product training sessions and new feature webinars in alignment with software releases. • Craft curriculum, certification programs, and learning paths tailored to different user roles and expertise levels. • Produce asynchronous video content, microlearning modules, and other resources for Learning Management Systems (LMS). • Gather and analyze customer feedback to refine training materials and support product enhancements. • Ensure all training materials reflect company voice, brand standards, and messaging. • Provide mentorship and guidance to other team members as needed, supporting team excellence. Minimum Qualifications • Bachelor's Degree or equivalent experience in Education, Instructional Design, Adult Learning, Technical Support, or relevant field. • 5+ Years relevant experience in client-facing roles. • Strong skills in conducting virtual instructor-led training (Zoom, Teams, GoToWebinar, etc). • Proven ability to develop curriculum and training programs for technical products. • Excellent written, verbal, and presentation skills with a customer-centric approach. • Experience conducting virtual instructor led training sessions via Zoom, Meet, Teams, GoToWebinar, or similar. Preferred Qualifications • Experience with restaurant software systems and/or operations. • Familiarity with LMS platforms, Adobe Creative Cloud, and video editing tools. • Background in SAAS, IT, or software support • Certifications in adult learning or instructional design (e.g. ATD, CPTM). Skills and Capabilities • Knowledge - having wide-ranging experience, uses professional concepts and company objectives to resolve moderately complex issues in creative and effective ways. • Adaptability - connect with diverse customer audiences and work proactively in a fast-paced, evolving environment. • Job Complexity - Maintain ownership of a sub-function, apply knowledge to meet goals, maintain relationships, and propose opportunities to improve processes and business functions. Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results. • Supervision - Determine methods and procedures on new assignments and occasionally coordinate activities of other team members Benefits: Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/ This role is eligible to be primarily remote within the United States. However, candidates must reside within a reasonable commuting distance to one of our office locations, as occasional on-site presence may be required for team meetings, training sessions, or company events. #LI-Remote

Lead global marketing automation strategy and operations, manage a global team, oversee platform migrations, optimize email and lifecycle campaigns, and deliver executive reporting. | 10+ years in digital marketing operations, 7+ years managing global teams and vendor relationships, deep expertise in Marketo, HubSpot, Pardot, Salesforce CRM, and experience with platform migrations and campaign optimization. | Role Overview: The Sr. Director of Global Marketing Automation leads the lifecycle marketing operations and marketing automation function, overseeing strategy, execution, and optimization across multiple platforms including Adobe Marketo Engage, HubSpot, and Salesforce Pardot. In this role, the Sr. Director is responsible for ensuring that marketing automation drives pipeline growth, supports global campaign execution, and delivers personalized, data-driven customer experiences at scale. The role resides within the global Shared Services team of Global Payments Merchant Marketing. This leader will work closely with our Line of Business marketers, Product Marketing, Marketing Analytics, Campaign Operations and Digital Operations teams to plan and execute improved customer experience and revenue outcomes. Key Responsibilities: • Manages a global team of marketing automation specialists, enabling campaign execution across multiple regions and business units. • Support our global line of business marketing teams with the consolidation and migration to upgraded marketing automation platforms that connect to multiple CRMs. • Oversees day-to-day operations and long-term strategy for Marketo, HubSpot, and Pardot, ensuring consistency, scalability, and system governance. • Leads the development and execution of email automation programs, including lifecycle campaigns, transactional emails, and audience re-engagement initiatives. • Owns and optimizes audience segmentation, dynamic personalization, and email asset tagging frameworks to ensure accurate targeting and performance tracking. • Develops and maintains lead scoring models, nurture workflows, and fit-based segmentation strategies in alignment with sales and revenue operations. • Partners with CRM, sales operations, and data teams to ensure synchronized data flows, clean CRM integration, and reporting integrity. • Maintains global standards for naming conventions, tagging taxonomy, and campaign architecture to support attribution and insights. • Ensures compliance with privacy regulations (e.g., GDPR, CAN-SPAM) and internal governance around data use and email communications. • Provides performance insights, operational KPIs, and recommendations to executive stakeholders to support growth and campaign optimization. • Evaluates emerging technologies and continuously improves the marketing automation tech stack and processes. • Create financial business case and manage improvements of both the technology, leveraging AI, as well as the design experience. • Proactively manage our software and development vendors, seeking to optimize automation and results through AI, and ensuring effective ROI for operations. Core Skills & Experience: • 10+ years of experience in digital operations for multi-channel campaigns execution and measurement globally. • 7+ years of driving improved customer engagement and revenue through acquisition, retention and cross sell marketing automation programs. • Deep platform expertise in Adobe Marketo Engage, HubSpot, Pardot, and strong understanding of Salesforce CRM. • 7+ years of experience managing a global team, including offshore resources to scale the automation capabilities. • 7+ years of vendor management, budgeting, business case development and optimization of partner relationships in the marketing automation space. • 5+ years of experience in building and/or migrating a business line from one platform to a new platform, including improving governance, contact database, landing page and campaign performance. • Proven ability to scale and manage global lead nurture programs and lifecycle marketing across business units and geographies. • Strong background in email marketing best practices, deliverability, personalization, and performance optimization. • Demonstrated success in developing and evolving lead scoring, qualification models, and customer journey automation. • Excellent cross-functional leadership, project management, and stakeholder communication skills. • Experience in campaign attribution modeling, marketing analytics, and executive-level reporting. • Adept in managing complex system integrations, process documentation, and change management. • Highly collaborative, consultative with strong written and verbal communication skills to educate stakeholders and senior management on our automation improvements and revenue drivers.