Global Payments

Manage client portfolios by identifying revenue opportunities, conducting face-to-face and phone sales meetings, maintaining CRM records, and building knowledge of merchant payment products. | Minimum 2 years relevant B2B sales experience, valid driver's license, ability to conduct face-to-face meetings, and knowledge of the merchant payment industry. | Summary of This Role Responsible for selling merchant services offerings to businesses. Activities include pricing, customer segmentation, customer presentations, account sign-up and activation, and account management. Primarily field sales to area businesses; depending on scale, some business may be conducted over the phone. What Part Will You Play? • Manages a portfolio of clients for the company. Identifies revenue opportunities and prospective clients within assigned territories through face to face meetings, telephone communications, marketing programs, and other activities as needed. Conducts face to face meetings with prospects to identify appropriate contacts, qualify and drive leads through the sales pipeline. Ensures suspect identification, planning, account qualification, and needs analysis at all prospect levels. Responds to customer requests for information and gives online presentations. Identifies and closes additional product and/or service sales with existing clients to further develop the client relationship. Manages client relationships and expectations during the sales cycle. • Maintains existing/prospective client records, in accordance with company policies, to include call notes, scheduled client interactions, contact information, and other relevant client information, in the Customer Relationship Management (CRM) system; currently SalesForce.com. Keeps management informed of all activity, including timely preparation of reports. • Continuously builds and develops knowledge of current product/service portfolio as well as changes and developments within the payments industry, to remain up-to-date. What Are We Looking For in This Role? Minimum Qualifications • 18 years of age or older • Valid Driver’s License • Successful completion of pre-employment background check • Completion of mandatory drug screening on or near 60th day of employment • Must live in area relative to job posting location Preferred Qualifications • Typically Minimum 2 Years Relevant Exp • B2B sales experience, cold calling sales experience, demonstrated successful performance in previous sales job What Are Our Desired Skills and Capabilities? • Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues. • Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. • Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments. • Industry Knowledge - Expert knowledge of the merchant payment industry • Decision Maker - Advanced ability to be an effective problem solver and act quickly to resolve issues • Communication - Effective listener and communicator who is able to establish long lasting customer relationships Compensation • Commission Only • A first-year professional may expect an average of $90,000 - $105,000+ if you are in the top 25% in the form of uncapped weekly commissions, lifetime residuals, and portfolio equity. • Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/ #LI-LH1 #LI-Hybrid

Design, develop, and deliver technical training programs and certification paths for customers and internal teams, collaborating cross-functionally and providing mentorship. | Bachelor's degree or equivalent, 5+ years client-facing training experience, strong virtual training skills, curriculum development, and excellent communication. | Summary of This Role: The Senior Technical Trainer is responsible for delivering high-quality training programs for customers and internal teams on our restaurant technology solutions. This role designs curriculum, develops certification paths, and facilitates engaging live and virtual training experiences. Working cross-departmentally with product managers, developers, and support teams, the trainer ensures content accuracy, brand alignment, and relevance to evolving customer needs. This role is organized within the Product Management team and reports to the Director of Product Education. What Part Will You Play? • Analyze existing product management artifacts for new product training opportunities, new feature webinars, and ongoing one to one and one to many customer training sessions. • Collaborate with Subject Matter Experts (SMEs) to maintain accurate and up-to-date content, including leading “train the trainer” sessions. • Design, develop, and deliver instructor-led and virtual training programs for customers and internal audiences, including restaurant managers, administrators, resellers, and support teams. • Host weekly and monthly product training sessions and new feature webinars in alignment with software releases. • Craft curriculum, certification programs, and learning paths tailored to different user roles and expertise levels. • Produce asynchronous video content, microlearning modules, and other resources for Learning Management Systems (LMS). • Gather and analyze customer feedback to refine training materials and support product enhancements. • Ensure all training materials reflect company voice, brand standards, and messaging. • Provide mentorship and guidance to other team members as needed, supporting team excellence. Minimum Qualifications • Bachelor's Degree or equivalent experience in Education, Instructional Design, Adult Learning, Technical Support, or relevant field. • 5+ Years relevant experience in client-facing roles. • Strong skills in conducting virtual instructor-led training (Zoom, Teams, GoToWebinar, etc). • Proven ability to develop curriculum and training programs for technical products. • Excellent written, verbal, and presentation skills with a customer-centric approach. • Experience conducting virtual instructor led training sessions via Zoom, Meet, Teams, GoToWebinar, or similar. Preferred Qualifications • Experience with restaurant software systems and/or operations. • Familiarity with LMS platforms, Adobe Creative Cloud, and video editing tools. • Background in SAAS, IT, or software support • Certifications in adult learning or instructional design (e.g. ATD, CPTM). Skills and Capabilities • Knowledge - having wide-ranging experience, uses professional concepts and company objectives to resolve moderately complex issues in creative and effective ways. • Adaptability - connect with diverse customer audiences and work proactively in a fast-paced, evolving environment. • Job Complexity - Maintain ownership of a sub-function, apply knowledge to meet goals, maintain relationships, and propose opportunities to improve processes and business functions. Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results. • Supervision - Determine methods and procedures on new assignments and occasionally coordinate activities of other team members Benefits: Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/ This role is eligible to be primarily remote within the United States. However, candidates must reside within a reasonable commuting distance to one of our office locations, as occasional on-site presence may be required for team meetings, training sessions, or company events. #LI-Remote