Gametime United

Lead lifecycle team to optimize customer experience and increase lifetime value through advanced personalization and partnership with Product and Data Science. | 10-14 years experience in lifecycle, CRM, or retention marketing with proven ability to build programs and influence product roadmaps in consumer marketplace or app-first business. | About Us: Live experiences help people cross today’s digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that’s bringing us together. To fulfill Gametime’s mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most. With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life. The Role Every customer who buys a ticket represents a relationship we can either deepen or let go cold. This role owns that relationship end-to-end across our owned surfaces — email, push, SMS, in-app — with a single mandate: increase LTV per install. That means evolving CRM from broad, segment-level messaging into something built around who each person actually is — their teams, their price sensitivity, their purchase rhythm — so that personalization isn't a feature of the program, it's the operating model. Beyond the core lifecycle, this person will identify and pressure-test the next layer of value we could be creating for customers — building real business cases (starting with loyalty and referral as first examples) rather than assuming resources up front, and partnering with Product to design a genuinely shared customer experience rather than a marketing layer bolted onto a product surface. What You'll Own LTV per install as the core metric — full ownership of the number, with the mandate to keep pushing it upward year over year, not just maintain it. This is a growth target, not a maintenance target. Deepen CRM through personalization — move beyond broadcast/segment-based lifecycle messaging toward a truly 1:1 model: dynamic content, send-time and channel optimization, and offers/messaging that reflect individual behavior (favorite teams, price sensitivity, purchase cadence, event type). Personalization should be the mechanism by which lifecycle marketing gets meaningfully better, not a separate initiative. Own and coach the lifecycle team across the full customer journey — from first purchase through ongoing frequency — while raising the bar on how sophisticated that execution can be. Build the business case for new value mechanics — identify where a new lever (referral, incenvites or others you uncover) would meaningfully move LTV, build a testable MVP, and make the resourcing case with data rather than assumption. Loyalty and referral are the first two candidates, not the only two. Partner with Product to build a shared customer experience — not “marketing asks, product builds,” but genuine co-ownership of what the personalized customer experience looks like across CRM-owned and product-owned surfaces. This person should be able to walk into a product roadmap conversation as a peer with a point of view on the experience, not just a stakeholder with a request. Partner with Data Science on audience infrastructure — define and evolve the segmentation and targeting models that make personalization possible, working with existing DS/data resources rather than building a parallel team. What We're Looking For 10-14 years in lifecycle, CRM, or retention marketing, with meaningful time at a consumer marketplace or app-first business — not exclusively ecommerce Experience across both app and web customer experiences A demonstrated point of view on personalization as a growth lever — not just “we send personalized emails” but real experience building segmentation/targeting logic that changed outcomes A track record of building something from 0-to-1 — a new mechanic, program, or workstream — and making a data-backed case for resourcing it, rather than only running an established playbook Player-coach experience — hands-on with a small team day-to-day, not a pure strategy-and-delegate operator Real experience influencing a product roadmap without direct authority over it — this role needs to shape decisions, not just request them Comfortable partnering with data science teams on segmentation/audience work Hands-on familiarity with lifecycle/personalization platforms (Braze or similar) Fluent using AI tools to expand what a lean team can cover — this team will scale scope, not headcount Nice to Have Exposure to incentives design, incrementality, and economics Experience in ticketing, live events, travel, or another seasonal/high-consideration marketplace The Role Every customer who buys a ticket represents a relationship we can either deepen or let go cold. This role owns that relationship end-to-end across our owned surfaces — email, push, SMS, in-app — with a single mandate: increase LTV per install. That means evolving CRM from broad, segment-level messaging into something built around who each person actually is — their teams, their price sensitivity, their purchase rhythm — so that personalization isn't a feature of the program, it's the operating model. Beyond the core lifecycle, this person will identify and pressure-test the next layer of value we could be creating for customers — building real business cases (starting with loyalty and referral as first examples) rather than assuming resources up front, and partnering with Product to design a genuinely shared customer experience rather than a marketing layer bolted onto a product surface. What You'll Own LTV per install as the core metric — full ownership of the number, with the mandate to keep pushing it upward year over year, not just maintain it. This is a growth target, not a maintenance target. Deepen CRM through personalization — move beyond broadcast/segment-based lifecycle messaging toward a truly 1:1 model: dynamic content, send-time and channel optimization, and offers/messaging that reflect individual behavior (favorite teams, price sensitivity, purchase cadence, event type). Personalization should be the mechanism by which lifecycle marketing gets meaningfully better, not a separate initiative. Own and coach the lifecycle team across the full customer journey — from first purchase through ongoing frequency — while raising the bar on how sophisticated that execution can be. Build the business case for new value mechanics — identify where a new lever (referral, incenvites or others you uncover) would meaningfully move LTV, build a testable MVP, and make the resourcing case with data rather than assumption. Loyalty and referral are the first two candidates, not the only two. Partner with Product to build a shared customer experience — not “marketing asks, product builds,” but genuine co-ownership of what the personalized customer experience looks like across CRM-owned and product-owned surfaces. This person should be able to walk into a product roadmap conversation as a peer with a point of view on the experience, not just a stakeholder with a request. Partner with Data Science on audience infrastructure — define and evolve the segmentation and targeting models that make personalization possible, working with existing DS/data resources rather than building a parallel team. What We're Looking For 10-14 years in lifecycle, CRM, or retention marketing, with meaningful time at a consumer marketplace or app-first business — not exclusively ecommerce Experience across both app and web customer experiences A demonstrated point of view on personalization as a growth lever — not just “we send personalized emails” but real experience building segmentation/targeting logic that changed outcomes A track record of building something from 0-to-1 — a new mechanic, program, or workstream — and making a data-backed case for resourcing it, rather than only running an established playbook Player-coach experience — hands-on with a small team day-to-day, not a pure strategy-and-delegate operator Real experience influencing a product roadmap without direct authority over it — this role needs to shape decisions, not just request them Comfortable partnering with data science teams on segmentation/audience work Hands-on familiarity with lifecycle/personalization platforms (Braze or similar) Fluent using AI tools to expand what a lean team can cover — this team will scale scope, not headcount Why Gametime This is a rare opportunity to lead a function that fuels the next stage of growth at a fan-first brand. You will be handing the keys to a sophisticated machine learning engine, moving away from manual operations to full automation. At Gametime, your work will shape how millions experience live events, and you’ll lead a team that moves fast, dreams big, and creates with purpose. At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget. United States - Pay Range $220,000—$240,000 USD Gametime is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

Build and maintain scalable full-stack features and systems supporting millions of users. | Strong full-stack experience including backend languages, React, API design, cloud platforms, and system design for scalability and reliability. | The Opportunity We're hiring Senior and Staff Full Stack Engineers to help build and scale the systems, applications, and experiences that power Gametime for millions of users. Whether you're an experienced engineer looking to deepen your impact or a technical leader who enjoys shaping architecture and strategy, you'll have the opportunity to solve complex problems, influence key technical decisions, and help drive AI adoption across our platform and engineering workflows. Level Expectations Senior Engineer - Typically 5+ years of experience. Delivers complex solutions independently and contributes to technical decisions. Staff Engineer - Typically 8+ years of experience. Leads cross-functional initiatives, drives technical direction, and mentors others. We hire based on impact and capability, not just years of experience. We encourage you to apply and your level will be fully determined and agreed in the interview process. What You'll Do • Build and ship high quality full-stack features across web, mobile, backend services, and APIs. • Design scalable, reliable systems that support millions of users. • Develop and maintain high-performance services, integrations, and infrastructure. • Partner with Product, Design, and Data teams to solve customer and business problems. • Own projects from concept through deployment and ongoing optimization. • Write high-quality code, participate in code reviews, and contribute to engineering best practices. • Improve system performance, observability, and developer productivity. • Help drive AI adoption through intelligent automation, agentic tools, and AI-powered workflows. • Collaborate with a talented team in a culture focused on ownership, learning, and continuous improvement. What You'll Bring • Experience building full-stack applications across frontend, backend, and APIs. • Strong backend development skills in Golang or similar languages (Python, Java, C#, Ruby, Rust, etc.). • Experience building modern web applications with React. • Familiarity with mobile development concepts and/or React Native. • Strong system design skills with a focus on scalability, reliability, and performance. • Experience designing and maintaining RESTful or GraphQL APIs. • Familiarity with cloud platforms such as AWS, GCP, or Azure. • Experience with relational and NoSQL databases. • Exposure to event-driven architectures and messaging systems. • Knowledge of workflow orchestration tooling like Temporal or AWS Step Functions • AI curiosity and fluency with tools like Cursor, Claude, or ChatGPT is a plus. • Collaborative mindset with a passion for solving problems and building great products. What We Offer: • Flexible PTO • Competitive salary & equity package • Monthly Gametime credits for any event ($1,200/yr) • Medical, dental, & vision insurance • Life insurance and disability benefits • Diverse Family-forming benefits through Carrot Fertility • 401k, HSA, pre-tax savings programs • Company off-sites and meet-ups • Wellness programs • Tenure recognition At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget. United States - Pay Range $206,550-$280,800 USD

Own and deliver major consumer-facing frontend features with technical leadership and mentorship. | Senior or Staff level frontend engineering experience with React Native, TypeScript, modern state management, testing, and strong UI fundamentals. | The Opportunity We're hiring Senior and Staff Front End Engineers at Gametime to help build and scale the systems, applications, and experiences that power Gametime for millions of users. You'll own a significant surface area of our consumer-facing web and mobile web experience-the product millions of fans use to discover events, find the best seats, and complete purchases in seconds. You'll work closely with Product, Design, and backend engineers to ship features that move core metrics, and you'll raise the bar on craft, performance, and reliability across the team. This is a high-ownership role on a small, focused team. You'll be expected to drive technical decisions, mentor other engineers, and partner directly with stakeholders to define how features get built-not just implement what's handed to you. Level Expectations Senior Engineer - Typically 5+ years of experience. Delivers complex solutions independently and contributes to technical decisions. Staff Engineer - Typically 8+ years of experience. Leads cross-functional initiatives, drives technical direction, and mentors others. We hire based on impact and capability, not just years of experience. We encourage you to apply and your level will be fully determined and agreed in the interview process. What You'll Do • Own high quality end-to-end delivery of major consumer-facing features-from technical design through launch, experimentation, and iteration. • Drive frontend architecture decisions: component design, state management, data-fetching patterns, and performance budgets. • Build and optimize conversion-critical flows (event discovery, seat selection, checkout) with a relentless focus on speed, reliability, and UX quality. • Design, instrument, and interpret A/B experiments in partnership with Product and Data; use results to validate and sharpen product decisions. • Instrument frontend observability-error tracking, performance monitoring, real-user metrics-and act on what you find. • Contribute to design-system components and front-end standards that accelerate the whole team. • Mentor junior and mid-level engineers through code review, pairing, and technical leadership on shared initiatives. • Collaborate with mobile, backend, and platform teams to deliver cohesive cross-platform experiences. What You'll Bring • Experience with React Native and TypeScript or cross-platform mobile development. • Familiarity with Next.js or similar SSR/SSG frameworks and edge-rendering patterns. • Proficient with modern state management (Zustand, Redux Toolkit, React Query, or similar) and REST/GraphQL data-fetching patterns. • Strong UI engineering fundamentals, including responsive/adaptive design, accessibility (WCAG 2.1 AA), cross-browser and cross-platform compatibility, and thoughtful use of motion and animation. • Comfortable with frontend testing: unit, integration, and end-to-end (Jest, React Testing Library, Playwright or Cypress). • Experience building or maintaining a shared design system or component library at team scale. • Contributions to open-source projects or public technical writing that demonstrates depth of craft. • Exposure to web3 or digital-goods purchasing flows (not required-but we're curious). • Demonstrated ownership of consumer-facing products at a meaningful scale of millions of users or transactions.. • Experience with experiment-driven product development, using A/B testing and quantitative analysis to validate hypotheses and guide iteration. • AI curiosity and fluency with tools like Cursor, Claude, or ChatGPT is a plus. • Collaborative mindset with a passion for solving problems and building great products. • Prior work in a two-sided marketplace, ticketing, or high-transaction-volume e-commerce product is preferred. What We Offer: • Flexible PTO • Competitive salary & equity package • Monthly Gametime credits for any event ($1,200/yr) • Medical, dental, & vision insurance • Life insurance and disability benefits • Diverse Family-forming benefits through Carrot Fertility • 401k, HSA, pre-tax savings programs • Company off-sites and meet-ups • Wellness programs • Tenure recognition At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget. United States - Pay Range $204,000-$251,240 USD