Gametime United

Lead the development and execution of AI-driven marketing solutions, aligning with growth strategies and collaborating across marketing, analytics, and engineering teams. | Over 8 years in product growth marketing, experience with automation/ML solutions in marketing, familiarity with ad tech and CRM platforms, strong stakeholder management skills. | About Us: Live experiences help people cross today’s digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that’s bringing us together. To fulfill Gametime’s mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most. With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life. The Opportunity We’re looking for a Marketing Growth Product Lead to drive innovation across our marketing ecosystem, with a focus on paid channels and lifecycle marketing. This role will define the strategy, roadmap, and execution plan for how Gametime leverages technology, AI and machine learning to deliver personalization, scale and efficiency. This is a key cross-functional lead position that requires a strong understanding of marketing growth strategy, data-driven experimentation, and how ML, data science and technology can be applied to real-world marketing challenges. You will work closely with Growth, Creative, Analytics, and Engineering to identify opportunities, prioritize initiatives, and ensure successful development of new scalable solutions. This is a broad and far-reaching position looking across marketing end-to-end to see where that are innovation opportunities. From developing new ML models for lifecycle campaigns to shaping bidding strategies in paid search, you’ll set the strategy and roadmap to develop a new marketing platform leveraging ML and broader AI in marketing. What You’ll Do Marketing Growth Product Strategy & Leadership Own the vision and roadmap for technology, ML and AI for marketing at Gametime, aligning with broader growth and company priorities. Serve as the bridge between marketing stakeholders and technical teams—translating business challenges into technical requirements and ensuring solutions deliver measurable outcomes. Evangelize personalization and technology best practices across the marketing team and share results with executives and stakeholders. Machine Learning and AI Innovation across Marketing Partner with marketing teams such as CRM to define opportunities for advanced audience data models, personalization, and automated journeys and workflow. Enable predictive marketing use cases (e.g., churn prevention, LTV forecasting, event affinity scoring) by translating business needs into ML requirements. Leverage a combination of Braze out the box solutions, custom development by 3rd parties and our internal ML teams to build the underlying data models to enable advanced orchestration and personalization Drive adoption of dynamic content optimization, send-time optimization, and multi-channel orchestration. Support cross-sell strategies and promotion optimization through automated decisioning and experimentation frameworks. Ad Tech Leadership Develop close working relationships with marketing partners such as Google, TikTok and Meta to develop joint technology solutions to improve marketing performance Collaborate with SEM marketers to integrate ML-driven bidding, keyword optimization, and automated campaign adjustments. Operationalize advanced automation with ad platforms (Google, Meta, programmatic) and evaluate opportunities to pilot new betas. Guide the automation of targeting, creative testing, and budget allocation to maximize efficiency and ROI. Data Infrastructure & Measurement Partner with Engineering and Analytics to ensure the right data pipelines, tooling, and measurement frameworks exist to power automation. Champion experimentation frameworks and incrementality testing to measure the true impact of ML-driven marketing programs. Define requirements for scalable, reliable infrastructure that supports continuous optimization. What We’re Looking For 8+ years of experience in product growth marketing roles, with strong understanding and curiosity for how technology and AI can drive marketing growth. Strong product management skills: ability to define strategy, prioritize initiatives, and lead cross-functional teams. Demonstrated success applying automation or ML-driven solutions to marketing use cases (lifecycle marketing, paid media, personalization). Familiarity with ad tech ecosystems (Google Ads, Meta, programmatic) and CRM/marketing automation platforms (Braze). Excellent communication and stakeholder management skills, with a track record of working across marketing, analytics, and engineering. A passion for live events, growth marketing, and innovating at the intersection of customer experience and technology. Nice to Have Experience with experimentation platforms (eg; Google Ads Experiments) and causal inference methods. Background in marketplace, ticketing, travel, or e-commerce industries. Knowledge of SKAN, incrementality testing, and app-based measurement. What We Can Offer: Flexible PTO Competitive salary & equity package Monthly Gametime credits for any event ($1,200/yr) Medical, dental, & vision insurance Life insurance and disability benefits Diverse Family-forming benefits through Carrot Fertility 401k, HSA, pre-tax savings programs Company off-sites and meet-ups Wellness programs Tenure recognition At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget. United States - Pay Range $183,000—$237,000 USD Gametime is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

Design visually compelling and conversion-optimized assets across multiple channels. Collaborate with the creative team to elevate performance in campaigns by leveraging innovation and best practices. | A minimum of 5 years of experience as a graphic designer is required. A strong portfolio showcasing digital-first design work is essential. | About Us: Live experiences help people cross today’s digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that’s bringing us together. To fulfill Gametime’s mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most. With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life. JOB SUMMARY: We’re looking for a Graphic Design Contractor to support our growing creative team. In this role, you’ll be responsible for creating optimized, high-converting visual assets that elevate performance in our digital, social, and product channels. You’ll work closely with the creative team to elevate performance in campaigns, by leveraging innovation, best practices, and our brand guidelines at every step. This is a contract role ideal for a detail-oriented designer who thrives in a fast-paced environment and wants to contribute to a brand that lives at the intersection of sports, entertainment, and technology. KEY RESPONSIBILITIES: Outline the core duties and expectations for the position. These should reflect tasks directly tied to organizational objectives. Design visually compelling and conversion-optimized assets across multiple channels (social media, email, paid ads, lifecycle campaigns, and app graphics). Participate in experimentation sprints and A/B testing to consistently iterate our designs based on data & performance. Adapt existing creative into multiple formats while maintaining consistency with Gametime’s brand guidelines. Collaborate with the Lead Graphic Designer and in-house designers on campaign execution and asset requests. Deliver high-quality files that are error-free, proofread, and optimized before handoff. Stay current on design trends in sports, entertainment, and digital marketing. KEY COMPETENCIES: List the specific competencies (skills, behaviors, and abilities) required for success in this role, organized into key areas. Each competency should have a description that connects directly to the tasks in the job. Technical Skills: Proficiency in Adobe Creative Cloud. Familiarity in Figma and UX/UI conversion-driven design, including email marketing platforms. (Braze is a plus!) Comfortable with prompting and utilizing AI within design solutions (Midjourney, Adobe Firefly, Gemini, ChatGPT) Interpersonal Skills: Ability to collaborate effectively across teams and communicate with key stakeholders. Strong attention to detail and ability to work independently. Problem-Solving and Decision-Making: Demonstrates strong critical thinking and decision-making abilities, especially under pressure. Proactive in identifying challenges and implementing solutions. MINIMUM QUALIFICATIONS: Define the minimum educational and experiential requirements necessary to apply for the role. Education: basic working knowledge of design principles Experience: 5 years minimum experience as graphic designer working in-house, for an agency, or potentially freelance Certifications: N/A Other Requirements: Strong portfolio showcasing digital-first design work (social, ads, lifecycle, or brand campaigns) PREFERRED QUALIFICATIONS: Include any additional qualifications or experience that are not essential but would be beneficial. Education: Bachelor’s in Graphic Design Experience: Previously held a role as ‘Senior Graphic Designer’ Other: Experience in sports/entertainment design, DTC marketing, Performance marketing, and paid social media advertising At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget. United States - Pay Range $60—$75 USD Gametime is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

The Senior Reputation & Fan Experience Manager will aggregate and synthesize fan feedback to inform product, marketing, and operations decisions. They will drive improvements in fan experience and reputation management by analyzing data from various channels and guiding public representation of the fan voice. | Candidates should have a bachelor's degree or equivalent work experience and at least 6 years in reputation management or related fields. Experience in translating customer data into business strategy and social engagement initiatives is also required. | About Us: Live experiences help people cross today’s digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that’s bringing us together. To fulfill Gametime’s mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most. With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life. Job Summary The Senior Reputation & Fan Experience Manager will play a pivotal role in shaping how Gametime earns and maintains fan trust. This position is responsible for transforming fan feedback and sentiment data into strategic insights that inform product, marketing, and operations decisions. As a cross-functional partner, this person will drive improvements in fan experience and reputation management by synthesizing data across multiple channels including App Store reviews, Trustpilot, NPS, CSAT, and social sentiment. They will also guide how Gametime shows up publicly across social platforms and represent the voice of the fan in strategic planning. Key Responsibilities Reputation & Sentiment Insights Aggregate and synthesize feedback across reviews, CSAT, NPS, social, and public sentiment channels. Identify trends, themes, and risks in reputation-related data. Provide executive-level reporting and insights on fan trust and reputation metrics. Strategy & Influence Develop frameworks to continuously monitor, assess, and improve fan trust. Influence product, fan ops, and marketing roadmaps by advocating for fan-centered changes. Partner with analytics, product, and ops to translate insights into impactful initiatives. Fan Outreach & Social Voice Partner with Marketing to develop guidelines and playbooks for social fan engagement. Ensure Gametime’s social presence reflects an authentic, enthusiastic, and trust-driven voice. Support consistency in external communication around fan experience wins and challenges. Communication & Storytelling Create compelling narratives from data to influence cross-functional leaders. Align fan insights with clear action plans and ownership across teams. Build visibility and consistency around how Gametime communicates fan reputation internally. Issue & Crisis Support Support aligned responses to fan-impacting issues or potential crises. Collaborate with cross-functional teams to ensure consistent, timely, and authentic public messaging. Key Competencies Technical Skills Data Fluent & Analytically Rigorous: Comfortable querying and interpreting data across multiple platforms. Able to write SQL queries, validate data quality, and translate quantitative data into actionable insights. Product & Marketing Metrics Knowledge: Understands performance indicators such as conversion, traffic, lifetime value, churn, and "know your customer" frameworks. Social Listening & Engagement: Familiar with social listening tools and strategies for managing brand presence, reputation, and fan engagement. Interpersonal Skills Strong written and verbal communicator; capable of engaging audiences from operational peers to executives. Collaborative mindset with proven ability to drive alignment across Marketing, Product, and Ops. Confidence in handling sensitive issues with empathy and professionalism. Problem-Solving and Decision-Making Adept at identifying risks and root causes based on data. Proactive in pushing for change based on what fan signals are telling us. Comfortable operating in ambiguity and guiding stakeholders through change. Minimum Qualifications Education: Bachelor’s degree or equivalent work experience. Experience: 6+ years in reputation management, customer insights, fan experience, or related field within a consumer-facing brand. Experience translating customer data into business strategy and social engagement initiatives. Preferred Qualifications Direct experience working with social listening platforms (e.g. Sprinklr, Brandwatch, NetBase, Meltwater). Background in consumer technology or marketplace businesses. Demonstrated success in influencing cross-functional roadmaps. Performance Metrics Lift in NPS/CSAT and sentiment ratings. Measurable improvement in brand reputation metrics (App Store, Trustpilot, social). Contribution to product/marketing roadmap changes based on fan insights. Timeliness and quality of executive-level fan reputation reporting. Accuracy and resonance of fan voice representation in external communications. At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget. United States - Pay Range $105,400—$124,000 USD Gametime is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.