Gametime United

Lead lifecycle team to optimize customer experience and increase lifetime value through advanced personalization and partnership with Product and Data Science. | 10-14 years experience in lifecycle, CRM, or retention marketing with proven ability to build programs and influence product roadmaps in consumer marketplace or app-first business. | About Us: Live experiences help people cross today’s digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that’s bringing us together. To fulfill Gametime’s mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most. With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life. The Role Every customer who buys a ticket represents a relationship we can either deepen or let go cold. This role owns that relationship end-to-end across our owned surfaces — email, push, SMS, in-app — with a single mandate: increase LTV per install. That means evolving CRM from broad, segment-level messaging into something built around who each person actually is — their teams, their price sensitivity, their purchase rhythm — so that personalization isn't a feature of the program, it's the operating model. Beyond the core lifecycle, this person will identify and pressure-test the next layer of value we could be creating for customers — building real business cases (starting with loyalty and referral as first examples) rather than assuming resources up front, and partnering with Product to design a genuinely shared customer experience rather than a marketing layer bolted onto a product surface. What You'll Own LTV per install as the core metric — full ownership of the number, with the mandate to keep pushing it upward year over year, not just maintain it. This is a growth target, not a maintenance target. Deepen CRM through personalization — move beyond broadcast/segment-based lifecycle messaging toward a truly 1:1 model: dynamic content, send-time and channel optimization, and offers/messaging that reflect individual behavior (favorite teams, price sensitivity, purchase cadence, event type). Personalization should be the mechanism by which lifecycle marketing gets meaningfully better, not a separate initiative. Own and coach the lifecycle team across the full customer journey — from first purchase through ongoing frequency — while raising the bar on how sophisticated that execution can be. Build the business case for new value mechanics — identify where a new lever (referral, incenvites or others you uncover) would meaningfully move LTV, build a testable MVP, and make the resourcing case with data rather than assumption. Loyalty and referral are the first two candidates, not the only two. Partner with Product to build a shared customer experience — not “marketing asks, product builds,” but genuine co-ownership of what the personalized customer experience looks like across CRM-owned and product-owned surfaces. This person should be able to walk into a product roadmap conversation as a peer with a point of view on the experience, not just a stakeholder with a request. Partner with Data Science on audience infrastructure — define and evolve the segmentation and targeting models that make personalization possible, working with existing DS/data resources rather than building a parallel team. What We're Looking For 10-14 years in lifecycle, CRM, or retention marketing, with meaningful time at a consumer marketplace or app-first business — not exclusively ecommerce Experience across both app and web customer experiences A demonstrated point of view on personalization as a growth lever — not just “we send personalized emails” but real experience building segmentation/targeting logic that changed outcomes A track record of building something from 0-to-1 — a new mechanic, program, or workstream — and making a data-backed case for resourcing it, rather than only running an established playbook Player-coach experience — hands-on with a small team day-to-day, not a pure strategy-and-delegate operator Real experience influencing a product roadmap without direct authority over it — this role needs to shape decisions, not just request them Comfortable partnering with data science teams on segmentation/audience work Hands-on familiarity with lifecycle/personalization platforms (Braze or similar) Fluent using AI tools to expand what a lean team can cover — this team will scale scope, not headcount Nice to Have Exposure to incentives design, incrementality, and economics Experience in ticketing, live events, travel, or another seasonal/high-consideration marketplace The Role Every customer who buys a ticket represents a relationship we can either deepen or let go cold. This role owns that relationship end-to-end across our owned surfaces — email, push, SMS, in-app — with a single mandate: increase LTV per install. That means evolving CRM from broad, segment-level messaging into something built around who each person actually is — their teams, their price sensitivity, their purchase rhythm — so that personalization isn't a feature of the program, it's the operating model. Beyond the core lifecycle, this person will identify and pressure-test the next layer of value we could be creating for customers — building real business cases (starting with loyalty and referral as first examples) rather than assuming resources up front, and partnering with Product to design a genuinely shared customer experience rather than a marketing layer bolted onto a product surface. What You'll Own LTV per install as the core metric — full ownership of the number, with the mandate to keep pushing it upward year over year, not just maintain it. This is a growth target, not a maintenance target. Deepen CRM through personalization — move beyond broadcast/segment-based lifecycle messaging toward a truly 1:1 model: dynamic content, send-time and channel optimization, and offers/messaging that reflect individual behavior (favorite teams, price sensitivity, purchase cadence, event type). Personalization should be the mechanism by which lifecycle marketing gets meaningfully better, not a separate initiative. Own and coach the lifecycle team across the full customer journey — from first purchase through ongoing frequency — while raising the bar on how sophisticated that execution can be. Build the business case for new value mechanics — identify where a new lever (referral, incenvites or others you uncover) would meaningfully move LTV, build a testable MVP, and make the resourcing case with data rather than assumption. Loyalty and referral are the first two candidates, not the only two. Partner with Product to build a shared customer experience — not “marketing asks, product builds,” but genuine co-ownership of what the personalized customer experience looks like across CRM-owned and product-owned surfaces. This person should be able to walk into a product roadmap conversation as a peer with a point of view on the experience, not just a stakeholder with a request. Partner with Data Science on audience infrastructure — define and evolve the segmentation and targeting models that make personalization possible, working with existing DS/data resources rather than building a parallel team. What We're Looking For 10-14 years in lifecycle, CRM, or retention marketing, with meaningful time at a consumer marketplace or app-first business — not exclusively ecommerce Experience across both app and web customer experiences A demonstrated point of view on personalization as a growth lever — not just “we send personalized emails” but real experience building segmentation/targeting logic that changed outcomes A track record of building something from 0-to-1 — a new mechanic, program, or workstream — and making a data-backed case for resourcing it, rather than only running an established playbook Player-coach experience — hands-on with a small team day-to-day, not a pure strategy-and-delegate operator Real experience influencing a product roadmap without direct authority over it — this role needs to shape decisions, not just request them Comfortable partnering with data science teams on segmentation/audience work Hands-on familiarity with lifecycle/personalization platforms (Braze or similar) Fluent using AI tools to expand what a lean team can cover — this team will scale scope, not headcount Why Gametime This is a rare opportunity to lead a function that fuels the next stage of growth at a fan-first brand. You will be handing the keys to a sophisticated machine learning engine, moving away from manual operations to full automation. At Gametime, your work will shape how millions experience live events, and you’ll lead a team that moves fast, dreams big, and creates with purpose. At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget. United States - Pay Range $220,000—$240,000 USD Gametime is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

Build and maintain scalable full-stack features and systems supporting millions of users. | Strong full-stack experience including backend languages, React, API design, cloud platforms, and system design for scalability and reliability. | The Opportunity We're hiring Senior and Staff Full Stack Engineers to help build and scale the systems, applications, and experiences that power Gametime for millions of users. Whether you're an experienced engineer looking to deepen your impact or a technical leader who enjoys shaping architecture and strategy, you'll have the opportunity to solve complex problems, influence key technical decisions, and help drive AI adoption across our platform and engineering workflows. Level Expectations Senior Engineer - Typically 5+ years of experience. Delivers complex solutions independently and contributes to technical decisions. Staff Engineer - Typically 8+ years of experience. Leads cross-functional initiatives, drives technical direction, and mentors others. We hire based on impact and capability, not just years of experience. We encourage you to apply and your level will be fully determined and agreed in the interview process. What You'll Do • Build and ship high quality full-stack features across web, mobile, backend services, and APIs. • Design scalable, reliable systems that support millions of users. • Develop and maintain high-performance services, integrations, and infrastructure. • Partner with Product, Design, and Data teams to solve customer and business problems. • Own projects from concept through deployment and ongoing optimization. • Write high-quality code, participate in code reviews, and contribute to engineering best practices. • Improve system performance, observability, and developer productivity. • Help drive AI adoption through intelligent automation, agentic tools, and AI-powered workflows. • Collaborate with a talented team in a culture focused on ownership, learning, and continuous improvement. What You'll Bring • Experience building full-stack applications across frontend, backend, and APIs. • Strong backend development skills in Golang or similar languages (Python, Java, C#, Ruby, Rust, etc.). • Experience building modern web applications with React. • Familiarity with mobile development concepts and/or React Native. • Strong system design skills with a focus on scalability, reliability, and performance. • Experience designing and maintaining RESTful or GraphQL APIs. • Familiarity with cloud platforms such as AWS, GCP, or Azure. • Experience with relational and NoSQL databases. • Exposure to event-driven architectures and messaging systems. • Knowledge of workflow orchestration tooling like Temporal or AWS Step Functions • AI curiosity and fluency with tools like Cursor, Claude, or ChatGPT is a plus. • Collaborative mindset with a passion for solving problems and building great products. What We Offer: • Flexible PTO • Competitive salary & equity package • Monthly Gametime credits for any event ($1,200/yr) • Medical, dental, & vision insurance • Life insurance and disability benefits • Diverse Family-forming benefits through Carrot Fertility • 401k, HSA, pre-tax savings programs • Company off-sites and meet-ups • Wellness programs • Tenure recognition At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget. United States - Pay Range $206,550-$280,800 USD

Own and deliver major consumer-facing frontend features with technical leadership and mentorship. | Senior or Staff level frontend engineering experience with React Native, TypeScript, modern state management, testing, and strong UI fundamentals. | The Opportunity We're hiring Senior and Staff Front End Engineers at Gametime to help build and scale the systems, applications, and experiences that power Gametime for millions of users. You'll own a significant surface area of our consumer-facing web and mobile web experience-the product millions of fans use to discover events, find the best seats, and complete purchases in seconds. You'll work closely with Product, Design, and backend engineers to ship features that move core metrics, and you'll raise the bar on craft, performance, and reliability across the team. This is a high-ownership role on a small, focused team. You'll be expected to drive technical decisions, mentor other engineers, and partner directly with stakeholders to define how features get built-not just implement what's handed to you. Level Expectations Senior Engineer - Typically 5+ years of experience. Delivers complex solutions independently and contributes to technical decisions. Staff Engineer - Typically 8+ years of experience. Leads cross-functional initiatives, drives technical direction, and mentors others. We hire based on impact and capability, not just years of experience. We encourage you to apply and your level will be fully determined and agreed in the interview process. What You'll Do • Own high quality end-to-end delivery of major consumer-facing features-from technical design through launch, experimentation, and iteration. • Drive frontend architecture decisions: component design, state management, data-fetching patterns, and performance budgets. • Build and optimize conversion-critical flows (event discovery, seat selection, checkout) with a relentless focus on speed, reliability, and UX quality. • Design, instrument, and interpret A/B experiments in partnership with Product and Data; use results to validate and sharpen product decisions. • Instrument frontend observability-error tracking, performance monitoring, real-user metrics-and act on what you find. • Contribute to design-system components and front-end standards that accelerate the whole team. • Mentor junior and mid-level engineers through code review, pairing, and technical leadership on shared initiatives. • Collaborate with mobile, backend, and platform teams to deliver cohesive cross-platform experiences. What You'll Bring • Experience with React Native and TypeScript or cross-platform mobile development. • Familiarity with Next.js or similar SSR/SSG frameworks and edge-rendering patterns. • Proficient with modern state management (Zustand, Redux Toolkit, React Query, or similar) and REST/GraphQL data-fetching patterns. • Strong UI engineering fundamentals, including responsive/adaptive design, accessibility (WCAG 2.1 AA), cross-browser and cross-platform compatibility, and thoughtful use of motion and animation. • Comfortable with frontend testing: unit, integration, and end-to-end (Jest, React Testing Library, Playwright or Cypress). • Experience building or maintaining a shared design system or component library at team scale. • Contributions to open-source projects or public technical writing that demonstrates depth of craft. • Exposure to web3 or digital-goods purchasing flows (not required-but we're curious). • Demonstrated ownership of consumer-facing products at a meaningful scale of millions of users or transactions.. • Experience with experiment-driven product development, using A/B testing and quantitative analysis to validate hypotheses and guide iteration. • AI curiosity and fluency with tools like Cursor, Claude, or ChatGPT is a plus. • Collaborative mindset with a passion for solving problems and building great products. • Prior work in a two-sided marketplace, ticketing, or high-transaction-volume e-commerce product is preferred. What We Offer: • Flexible PTO • Competitive salary & equity package • Monthly Gametime credits for any event ($1,200/yr) • Medical, dental, & vision insurance • Life insurance and disability benefits • Diverse Family-forming benefits through Carrot Fertility • 401k, HSA, pre-tax savings programs • Company off-sites and meet-ups • Wellness programs • Tenure recognition At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget. United States - Pay Range $204,000-$251,240 USD

Build and ship scalable full-stack features and drive AI automation while collaborating cross-functionally. | Strong full-stack development with Golang or similar, React, cloud platforms, system design, and event-driven architecture experience. | About Us: Live experiences help people cross today’s digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that’s bringing us together. To fulfill Gametime’s mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most. With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life. Engineering at Gametime Join a team where you can move fast, own meaningful problems, and see your work impact millions of users. At Gametime, engineers take end-to-end ownership across product, platform, and infrastructure. We value strong technical judgment, high standards and a collaborative culture built around shipping, learning, and continuous improvement. We're also investing heavily in AI. From internal engineering tools and agentic systems to building an AI-ready marketplace and platform. Engineers who are excited to experiment, automate, and help shape how AI transforms our products and workflows will have the opportunity to influence the future of the company. The Opportunity We're hiring Senior and Staff Full Stack Engineers to help build and scale the systems, applications, and experiences that power Gametime for millions of users. Whether you're an experienced engineer looking to deepen your impact or a technical leader who enjoys shaping architecture and strategy, you'll have the opportunity to solve complex problems, influence key technical decisions, and help drive AI adoption across our platform and engineering workflows. Level Expectations Senior Engineer – Typically 5+ years of experience. Delivers complex solutions independently and contributes to technical decisions. Staff Engineer – Typically 8+ years of experience. Leads cross-functional initiatives, drives technical direction, and mentors others. We hire based on impact and capability, not just years of experience. We encourage you to apply and your level will be fully determined and agreed in the interview process. What You’ll Do Build and ship high quality full-stack features across web, mobile, backend services, and APIs. Design scalable, reliable systems that support millions of users. Develop and maintain high-performance services, integrations, and infrastructure. Partner with Product, Design, and Data teams to solve customer and business problems. Own projects from concept through deployment and ongoing optimization. Write high-quality code, participate in code reviews, and contribute to engineering best practices. Improve system performance, observability, and developer productivity. Help drive AI adoption through intelligent automation, agentic tools, and AI-powered workflows. Collaborate with a talented team in a culture focused on ownership, learning, and continuous improvement. What You’ll Bring Experience building full-stack applications across frontend, backend, and APIs. Strong backend development skills in Golang or similar languages (Python, Java, C#, Ruby, Rust, etc.). Experience building modern web applications with React. Familiarity with mobile development concepts and/or React Native. Strong system design skills with a focus on scalability, reliability, and performance. Experience designing and maintaining RESTful or GraphQL APIs. Familiarity with cloud platforms such as AWS, GCP, or Azure. Experience with relational and NoSQL databases. Exposure to event-driven architectures and messaging systems. Knowledge of workflow orchestration tooling like Temporal or AWS Step Functions AI curiosity and fluency with tools like Cursor, Claude, or ChatGPT is a plus. Collaborative mindset with a passion for solving problems and building great products. What We Offer: Flexible PTO Competitive salary & equity package Monthly Gametime credits for any event ($1,200/yr) Medical, dental, & vision insurance Life insurance and disability benefits Diverse Family-forming benefits through Carrot Fertility 401k, HSA, pre-tax savings programs Company off-sites and meet-ups Wellness programs Tenure recognition At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget. United States - Pay Range $206,550—$280,800 USD Gametime is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

Lead delivery of consumer-facing web and mobile features focusing on frontend architecture and UX quality while mentoring engineers. | Strong proficiency in React Native, TypeScript, Next.js, state management, frontend testing, and experience owning large-scale products. | About Us: Live experiences help people cross today’s digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that’s bringing us together. To fulfill Gametime’s mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most. With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life. Engineering at Gametime Join a team where you can move fast, own meaningful problems, and see your work impact millions of users. At Gametime, engineers take end-to-end ownership across product, platform, and infrastructure. We value strong technical judgment, high standards and a collaborative culture built around shipping, learning, and continuous improvement. We're also investing heavily in AI. From internal engineering tools and agentic systems to building an AI-ready marketplace and platform. Engineers who are excited to experiment, automate, and help shape how AI transforms our products and workflows will have the opportunity to influence the future of the company. The Opportunity We’re hiring Senior and Staff Front End Engineers at Gametime to help build and scale the systems, applications, and experiences that power Gametime for millions of users. You’ll own a significant surface area of our consumer-facing web and mobile web experience—the product millions of fans use to discover events, find the best seats, and complete purchases in seconds. You’ll work closely with Product, Design, and backend engineers to ship features that move core metrics, and you’ll raise the bar on craft, performance, and reliability across the team. This is a high-ownership role on a small, focused team. You’ll be expected to drive technical decisions, mentor other engineers, and partner directly with stakeholders to define how features get built—not just implement what’s handed to you. Level Expectations Senior Engineer – Typically 5+ years of experience. Delivers complex solutions independently and contributes to technical decisions. Staff Engineer – Typically 8+ years of experience. Leads cross-functional initiatives, drives technical direction, and mentors others. We hire based on impact and capability, not just years of experience. We encourage you to apply and your level will be fully determined and agreed in the interview process. What You’ll Do Own high quality end-to-end delivery of major consumer-facing features—from technical design through launch, experimentation, and iteration. Drive frontend architecture decisions: component design, state management, data-fetching patterns, and performance budgets. Build and optimize conversion-critical flows (event discovery, seat selection, checkout) with a relentless focus on speed, reliability, and UX quality. Design, instrument, and interpret A/B experiments in partnership with Product and Data; use results to validate and sharpen product decisions. Instrument frontend observability—error tracking, performance monitoring, real-user metrics—and act on what you find. Contribute to design-system components and front-end standards that accelerate the whole team. Mentor junior and mid-level engineers through code review, pairing, and technical leadership on shared initiatives. Collaborate with mobile, backend, and platform teams to deliver cohesive cross-platform experiences. What You’ll Bring Experience with React Native and TypeScript or cross-platform mobile development. Familiarity with Next.js or similar SSR/SSG frameworks and edge-rendering patterns. Proficient with modern state management (Zustand, Redux Toolkit, React Query, or similar) and REST/GraphQL data-fetching patterns. Strong UI engineering fundamentals, including responsive/adaptive design, accessibility (WCAG 2.1 AA), cross-browser and cross-platform compatibility, and thoughtful use of motion and animation. Comfortable with frontend testing: unit, integration, and end-to-end (Jest, React Testing Library, Playwright or Cypress). Experience building or maintaining a shared design system or component library at team scale. Contributions to open-source projects or public technical writing that demonstrates depth of craft. Exposure to web3 or digital-goods purchasing flows (not required—but we’re curious). Demonstrated ownership of consumer-facing products at a meaningful scale of millions of users or transactions.. Experience with experiment-driven product development, using A/B testing and quantitative analysis to validate hypotheses and guide iteration. AI curiosity and fluency with tools like Cursor, Claude, or ChatGPT is a plus. Collaborative mindset with a passion for solving problems and building great products. Prior work in a two-sided marketplace, ticketing, or high-transaction-volume e-commerce product is preferred. What We Offer: Flexible PTO Competitive salary & equity package Monthly Gametime credits for any event ($1,200/yr) Medical, dental, & vision insurance Life insurance and disability benefits Diverse Family-forming benefits through Carrot Fertility 401k, HSA, pre-tax savings programs Company off-sites and meet-ups Wellness programs Tenure recognition At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget. United States - Pay Range $204,000—$251,240 USD Gametime is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

Build and maintain production features using React and Astro, focusing on performance and technical SEO, and extend features to React Native environments. | At least 3 years of production web development experience with React and TypeScript, strong understanding of rendering models and performance fundamentals, and ability to work across web and mobile. | About Us: Live experiences help people cross today’s digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that’s bringing us together. To fulfill Gametime’s mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most. With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life. The Role We are looking for a web-first Frontend Engineer who cares deeply about performance, rendering strategy, and building fast, discoverable user experiences. This role is primarily focused on React web development within a mixed-rendering environment (React SPA + Astro). You'll contribute to improving Core Web Vitals, search performance, and feature velocity — while operating in an AI-augmented development environment (L3+/AI-first) where agents are part of daily workflows. If you build something on web and it needs to exist on mobile, the expectation is that you help move it there. Key Responsibilities: Web (Primary Focus) Build and ship production features in React (legacy SPA) with TypeScript. Contribute to our Astro-based static and mixed-rendering architecture. Implement performance optimizations that improve Core Web Vitals (LCP, CLS, INP). Apply technical SEO best practices within features (rendering behavior, metadata, structured data, crawl-safe patterns). Work within SSR, SSG, and hydration constraints — understanding tradeoffs and execution details. Cross-Platform Contribution Contribute to shared features in React Native when functionality overlaps with web. Move features cross-platform when appropriate rather than relying on handoffs. Collaborate with mobile engineers on platform-specific adjustments. Contribute to performance-sensitive areas, including occasional native integrations as our tooling evolves. Engineering Culture Use AI agents for component generation, test writing, and performance optimization — our mixed-rendering architecture involves a lot of SSR/SSG scaffolding and rendering validation that benefits from agentic coding. Participate in code reviews and architectural discussions. Ship iteratively with a strong bias toward measurable performance impact. Key Competencies: Experience & Technical Fluency 3+ years building production web applications in React and TypeScript. Strong understanding of rendering models (CSR, SSR, SSG, hydration). Experience working on performance-sensitive surfaces. Working knowledge of Core Web Vitals and frontend performance fundamentals. Familiarity with technical SEO concepts (indexability, structured data, crawl behavior). Comfort navigating existing codebases and shipping independently. Experience directing AI agents for frontend-specific work (rendering strategies, SEO patterns, Core Web Vitals optimization) is a strong signal. Willingness to work across web and mobile surfaces when needed. Nice to Haves Experience with Astro or other mixed-rendering frameworks (Next.js, Remix, etc.). Experience with React Native. Exposure to native iOS or Android development. Marketplace, e-commerce, or high-traffic consumer product experience. Experience working in experimentation-heavy environments. Familiarity with using EdTest How We Work We don’t operate with strict platform silos. Engineers are encouraged to contribute across surfaces when it makes sense. If a feature spans web and mobile, you’re empowered to move it forward rather than waiting on another team. We value strong execution, rendering literacy, and measurable performance improvements over framework hype. At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget. United States - Pay Range $170,925—$201,088 USD Gametime is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

Design visually compelling and conversion-optimized assets across multiple channels. Collaborate with the creative team to elevate performance in campaigns by leveraging innovation and best practices. | A minimum of 5 years of experience as a graphic designer is required. A strong portfolio showcasing digital-first design work is essential. | About Us: Live experiences help people cross today’s digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that’s bringing us together. To fulfill Gametime’s mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most. With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life. JOB SUMMARY: We’re looking for a Graphic Design Contractor to support our growing creative team. In this role, you’ll be responsible for creating optimized, high-converting visual assets that elevate performance in our digital, social, and product channels. You’ll work closely with the creative team to elevate performance in campaigns, by leveraging innovation, best practices, and our brand guidelines at every step. This is a contract role ideal for a detail-oriented designer who thrives in a fast-paced environment and wants to contribute to a brand that lives at the intersection of sports, entertainment, and technology. KEY RESPONSIBILITIES: Outline the core duties and expectations for the position. These should reflect tasks directly tied to organizational objectives. Design visually compelling and conversion-optimized assets across multiple channels (social media, email, paid ads, lifecycle campaigns, and app graphics). Participate in experimentation sprints and A/B testing to consistently iterate our designs based on data & performance. Adapt existing creative into multiple formats while maintaining consistency with Gametime’s brand guidelines. Collaborate with the Lead Graphic Designer and in-house designers on campaign execution and asset requests. Deliver high-quality files that are error-free, proofread, and optimized before handoff. Stay current on design trends in sports, entertainment, and digital marketing. KEY COMPETENCIES: List the specific competencies (skills, behaviors, and abilities) required for success in this role, organized into key areas. Each competency should have a description that connects directly to the tasks in the job. Technical Skills: Proficiency in Adobe Creative Cloud. Familiarity in Figma and UX/UI conversion-driven design, including email marketing platforms. (Braze is a plus!) Comfortable with prompting and utilizing AI within design solutions (Midjourney, Adobe Firefly, Gemini, ChatGPT) Interpersonal Skills: Ability to collaborate effectively across teams and communicate with key stakeholders. Strong attention to detail and ability to work independently. Problem-Solving and Decision-Making: Demonstrates strong critical thinking and decision-making abilities, especially under pressure. Proactive in identifying challenges and implementing solutions. MINIMUM QUALIFICATIONS: Define the minimum educational and experiential requirements necessary to apply for the role. Education: basic working knowledge of design principles Experience: 5 years minimum experience as graphic designer working in-house, for an agency, or potentially freelance Certifications: N/A Other Requirements: Strong portfolio showcasing digital-first design work (social, ads, lifecycle, or brand campaigns) PREFERRED QUALIFICATIONS: Include any additional qualifications or experience that are not essential but would be beneficial. Education: Bachelor’s in Graphic Design Experience: Previously held a role as ‘Senior Graphic Designer’ Other: Experience in sports/entertainment design, DTC marketing, Performance marketing, and paid social media advertising At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget. United States - Pay Range $60—$75 USD Gametime is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

The Senior Reputation & Fan Experience Manager will aggregate and synthesize fan feedback to inform product, marketing, and operations decisions. They will drive improvements in fan experience and reputation management by analyzing data from various channels and guiding public representation of the fan voice. | Candidates should have a bachelor's degree or equivalent work experience and at least 6 years in reputation management or related fields. Experience in translating customer data into business strategy and social engagement initiatives is also required. | About Us: Live experiences help people cross today’s digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that’s bringing us together. To fulfill Gametime’s mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most. With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life. Job Summary The Senior Reputation & Fan Experience Manager will play a pivotal role in shaping how Gametime earns and maintains fan trust. This position is responsible for transforming fan feedback and sentiment data into strategic insights that inform product, marketing, and operations decisions. As a cross-functional partner, this person will drive improvements in fan experience and reputation management by synthesizing data across multiple channels including App Store reviews, Trustpilot, NPS, CSAT, and social sentiment. They will also guide how Gametime shows up publicly across social platforms and represent the voice of the fan in strategic planning. Key Responsibilities Reputation & Sentiment Insights Aggregate and synthesize feedback across reviews, CSAT, NPS, social, and public sentiment channels. Identify trends, themes, and risks in reputation-related data. Provide executive-level reporting and insights on fan trust and reputation metrics. Strategy & Influence Develop frameworks to continuously monitor, assess, and improve fan trust. Influence product, fan ops, and marketing roadmaps by advocating for fan-centered changes. Partner with analytics, product, and ops to translate insights into impactful initiatives. Fan Outreach & Social Voice Partner with Marketing to develop guidelines and playbooks for social fan engagement. Ensure Gametime’s social presence reflects an authentic, enthusiastic, and trust-driven voice. Support consistency in external communication around fan experience wins and challenges. Communication & Storytelling Create compelling narratives from data to influence cross-functional leaders. Align fan insights with clear action plans and ownership across teams. Build visibility and consistency around how Gametime communicates fan reputation internally. Issue & Crisis Support Support aligned responses to fan-impacting issues or potential crises. Collaborate with cross-functional teams to ensure consistent, timely, and authentic public messaging. Key Competencies Technical Skills Data Fluent & Analytically Rigorous: Comfortable querying and interpreting data across multiple platforms. Able to write SQL queries, validate data quality, and translate quantitative data into actionable insights. Product & Marketing Metrics Knowledge: Understands performance indicators such as conversion, traffic, lifetime value, churn, and "know your customer" frameworks. Social Listening & Engagement: Familiar with social listening tools and strategies for managing brand presence, reputation, and fan engagement. Interpersonal Skills Strong written and verbal communicator; capable of engaging audiences from operational peers to executives. Collaborative mindset with proven ability to drive alignment across Marketing, Product, and Ops. Confidence in handling sensitive issues with empathy and professionalism. Problem-Solving and Decision-Making Adept at identifying risks and root causes based on data. Proactive in pushing for change based on what fan signals are telling us. Comfortable operating in ambiguity and guiding stakeholders through change. Minimum Qualifications Education: Bachelor’s degree or equivalent work experience. Experience: 6+ years in reputation management, customer insights, fan experience, or related field within a consumer-facing brand. Experience translating customer data into business strategy and social engagement initiatives. Preferred Qualifications Direct experience working with social listening platforms (e.g. Sprinklr, Brandwatch, NetBase, Meltwater). Background in consumer technology or marketplace businesses. Demonstrated success in influencing cross-functional roadmaps. Performance Metrics Lift in NPS/CSAT and sentiment ratings. Measurable improvement in brand reputation metrics (App Store, Trustpilot, social). Contribution to product/marketing roadmap changes based on fan insights. Timeliness and quality of executive-level fan reputation reporting. Accuracy and resonance of fan voice representation in external communications. At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget. United States - Pay Range $105,400—$124,000 USD Gametime is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.