Gametime United

Own and optimize new user activation experiences across multiple platforms, leading strategy, experimentation, and cross-functional collaboration. | Extensive experience in product management with a focus on user onboarding, activation, and early lifecycle engagement, along with strong analytical and collaboration skills. | About Us: Live experiences help people cross today’s digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that’s bringing us together. To fulfill Gametime’s mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most. With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life. Role overview Gametime is looking for a Staff Product Manager, Fan Experience to own new user activation end-to-end across mobile app, mobile web, and desktop web. This role is focused on helping new fans reach value faster — clearly understanding Gametime’s value proposition, engaging meaningfully in early sessions, and entering the purchase funnel with confidence. This is a senior individual contributor role with full accountability for strategy, roadmap, and execution. You’ll partner closely with Engineering, Design, Data, and Marketing/CRM to improve how users experience Gametime from their very first interaction. This role reports to the VP of Product. What you’ll do Own new user activation across app and web, from first visit through early engagement and entry into the purchase funnel. Define and drive the activation roadmap, balancing rapid experimentation with durable product improvements. Partner closely with Marketing and CRM to improve acquisition and landing page experiences that better engage and convert users earlier. Own onboarding experiences, ensuring new users quickly understand Gametime’s value and how to get started. Lead A/B testing and experimentation across activation and early lifecycle surfaces, using insights to inform product decisions. Work cross-functionally with Engineering, Design, and Data to ship high-quality experiences that improve speed to value, clarity, and delight. Develop a deep understanding of new user behavior and pain points, and use those insights to continuously improve the fan experience. What we’re looking for 6–10 years of product management experience, ideally on consumer products with meaningful acquisition and onboarding surfaces. Experience owning activation, onboarding, or early lifecycle experiences across web and mobile. Proven ability to operate as a senior IC, driving strategy, execution, and outcomes independently. Strong experimentation and analytical skills, with experience using data and testing to guide decisions. Excellent cross-functional collaboration and communication skills. A user-first mindset with a focus on speed to value, clarity, and early engagement. Nice to have Experience with consumer marketplaces or high-intent consumer apps. Background partnering closely with Marketing or CRM teams. Passion for building intuitive, high-impact first-time user experiences. What We can Offer: Flexible PTO Competitive salary & equity package Monthly Gametime credits for any event ($1,200/yr) Medical, dental, & vision insurance Life insurance and disability benefits Diverse Family-forming benefits through Carrot Fertility 401k, HSA, pre-tax savings programs Company off-sites and meet-ups Wellness programs Tenure recognition At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget. United States - Pay Range $212,500—$250,000 USD Gametime is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

Translate product goals into technical requirements for data and ML teams, manage data product lifecycle, and align technical strategies with business objectives. | Extensive experience in data product management or similar roles, strong technical understanding of APIs, ML fundamentals, and data pipelines, with a degree in a related technical field. | About Us: Live experiences help people cross today’s digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that’s bringing us together. To fulfill Gametime’s mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most. With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life. Role Purpose As the Staff Technical PM for Data and Applied ML, you sit at the intersection of product vision and engineering execution. You will be the "bridge" that translates complex product goals into technical requirements for our data and machine learning teams. Your mission is to build the intelligent infrastructure—ranking algorithms, recommendation engines, and experimentation platforms—that creates a seamless, personalized experience for every Gametime fan. Key Responsibilities Applied ML & Personalization Roadmap Model Productization: Partner with Applied ML engineers to define the requirements for discovery and ranking algorithms. You determine the "what" (e.g., personalized event feeds) while they build the "how." Feature Engineering Strategy: Identify and prioritize the data signals (user intent, historical behavior, market urgency) that will improve model accuracy and conversion. Business Impact: Establish KPIs for ensuring that the roadmap translates directly into business growth. Technical Infrastructure & Experimentation Experimentation Platform (XP): Act as the Product Owner for our internal experimentation tools. Define the technical requirements for automated triggering, variance reduction, and real-time result calculation. Tracking & Schema Design: Collaborate with Engineering to design and enforce a robust event-tracking schema. You ensure that our data "source of truth" is clean, scalable, and built for complex analysis. Data Product Lifecycle: Manage the lifecycle of data products from ingestion and dbt transformation to final consumption in the app or ML models. Strategic Technical Partnership XFN Liaison: Serve as the technical translator between the Data/ML teams and the core Product, Design, and Engineering (PDE) squads. Buy vs. Build: Lead the evaluation of third-party technical vendors (CDPs, ML Ops tools, Analytics stacks) vs. building proprietary in-house solutions. Stakeholder Alignment: Work with the XFN Stakeholders to ensure the technical data roadmap is synced with other teams. What Skills & Experience Do You Bring? Experience: 10+ years as a Technical PM, Data Product Manager, or Data Scientist with a heavy focus on product shipping. Technical Depth: You can "speak engineer." You are comfortable discussing APIs, model latency, training-serving skew, and data pipeline orchestration (Airflow/dbt). ML Fluency: Solid understanding of machine learning fundamentals (Supervised vs. Unsupervised, Collaborative Filtering, Neural Networks) and how to evaluate model success. Analytical Power: Expert SQL. You don't wait for a report; you dive into the data yourself to validate a technical hypothesis. Product Sense: You understand that technical excellence is useless if it doesn't solve a fan's problem. You prioritize technical debt vs. new features with a "value-first" mindset. Education: Degree in Computer Science, Engineering, Data Science, or a related technical field. What We can Offer: Flexible PTO Competitive salary & equity package Monthly Gametime credits for any event ($1,200/yr) Medical, dental, & vision insurance Life insurance and disability benefits Diverse Family-forming benefits through Carrot Fertility 401k, HSA, pre-tax savings programs Company off-sites and meet-ups Wellness programs Tenure recognition At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget. United States - Pay Range $212,500—$250,000 USD Gametime is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

Translate complex product goals into technical requirements for data and ML teams, manage data product lifecycle, and serve as a liaison between technical and non-technical teams. | Extensive experience in technical project management with a focus on data products, ML fundamentals, SQL proficiency, and strong stakeholder management skills. | About Us: Live experiences help people cross today’s digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that’s bringing us together. To fulfill Gametime’s mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most. With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life. Role Purpose As the Senior Technical PM for Data and Applied ML, you sit at the intersection of product vision and engineering execution. You will be the "bridge" that translates complex product goals into technical requirements for our data and machine learning teams. Your mission is to build the intelligent infrastructure—ranking algorithms, recommendation engines, and experimentation platforms—that creates a seamless, personalized experience for every Gametime fan. Key Responsibilities Applied ML & Personalization Roadmap Model Productization: Partner with Applied ML engineers to define the requirements for discovery and ranking algorithms. You determine the "what" (e.g., personalized event feeds) while they build the "how." Feature Engineering Strategy: Identify and prioritize the data signals (user intent, historical behavior, market urgency) that will improve model accuracy and conversion. Business Impact: Establish KPIs for ensuring that the roadmap translates directly into business growth. Technical Infrastructure & Experimentation Experimentation Platform (XP): Act as the Product Owner for our internal experimentation tools. Define the technical requirements for automated triggering, variance reduction, and real-time result calculation. Tracking & Schema Design: Collaborate with Engineering to design and enforce a robust event-tracking schema. You ensure that our data "source of truth" is clean, scalable, and built for complex analysis. Data Product Lifecycle: Manage the lifecycle of data products from ingestion and dbt transformation to final consumption in the app or ML models. Strategic Technical Partnership XFN Liaison: Serve as the technical translator between the Data/ML teams and the core Product, Design, and Engineering (PDE) squads. Buy vs. Build: Lead the evaluation of third-party technical vendors (CDPs, ML Ops tools, Analytics stacks) vs. building proprietary in-house solutions. Stakeholder Alignment: Work with the XFN Stakeholders to ensure the technical data roadmap is synced with other teams. What Skills & Experience Do You Bring? Experience: 6+ years as a Technical PM, Data Product Manager, or Data Scientist with a heavy focus on product shipping. Technical Depth: You can "speak engineer." You are comfortable discussing APIs, model latency, training-serving skew, and data pipeline orchestration (Airflow/dbt). ML Fluency: Solid understanding of machine learning fundamentals (Supervised vs. Unsupervised, Collaborative Filtering, Neural Networks) and how to evaluate model success. Analytical Power: Expert SQL. You don't wait for a report; you dive into the data yourself to validate a technical hypothesis. Product Sense: You understand that technical excellence is useless if it doesn't solve a fan's problem. You prioritize technical debt vs. new features with a "value-first" mindset. Education: Degree in Computer Science, Engineering, Data Science, or a related technical field. What We can Offer: Flexible PTO Competitive salary & equity package Monthly Gametime credits for any event ($1,200/yr) Medical, dental, & vision insurance Life insurance and disability benefits Diverse Family-forming benefits through Carrot Fertility 401k, HSA, pre-tax savings programs Company off-sites and meet-ups Wellness programs Tenure recognition At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget. United States - Pay Range $174,250—$205,000 USD Gametime is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

Design visually compelling and conversion-optimized assets across multiple channels. Collaborate with the creative team to elevate performance in campaigns by leveraging innovation and best practices. | A minimum of 5 years of experience as a graphic designer is required. A strong portfolio showcasing digital-first design work is essential. | About Us: Live experiences help people cross today’s digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that’s bringing us together. To fulfill Gametime’s mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most. With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life. JOB SUMMARY: We’re looking for a Graphic Design Contractor to support our growing creative team. In this role, you’ll be responsible for creating optimized, high-converting visual assets that elevate performance in our digital, social, and product channels. You’ll work closely with the creative team to elevate performance in campaigns, by leveraging innovation, best practices, and our brand guidelines at every step. This is a contract role ideal for a detail-oriented designer who thrives in a fast-paced environment and wants to contribute to a brand that lives at the intersection of sports, entertainment, and technology. KEY RESPONSIBILITIES: Outline the core duties and expectations for the position. These should reflect tasks directly tied to organizational objectives. Design visually compelling and conversion-optimized assets across multiple channels (social media, email, paid ads, lifecycle campaigns, and app graphics). Participate in experimentation sprints and A/B testing to consistently iterate our designs based on data & performance. Adapt existing creative into multiple formats while maintaining consistency with Gametime’s brand guidelines. Collaborate with the Lead Graphic Designer and in-house designers on campaign execution and asset requests. Deliver high-quality files that are error-free, proofread, and optimized before handoff. Stay current on design trends in sports, entertainment, and digital marketing. KEY COMPETENCIES: List the specific competencies (skills, behaviors, and abilities) required for success in this role, organized into key areas. Each competency should have a description that connects directly to the tasks in the job. Technical Skills: Proficiency in Adobe Creative Cloud. Familiarity in Figma and UX/UI conversion-driven design, including email marketing platforms. (Braze is a plus!) Comfortable with prompting and utilizing AI within design solutions (Midjourney, Adobe Firefly, Gemini, ChatGPT) Interpersonal Skills: Ability to collaborate effectively across teams and communicate with key stakeholders. Strong attention to detail and ability to work independently. Problem-Solving and Decision-Making: Demonstrates strong critical thinking and decision-making abilities, especially under pressure. Proactive in identifying challenges and implementing solutions. MINIMUM QUALIFICATIONS: Define the minimum educational and experiential requirements necessary to apply for the role. Education: basic working knowledge of design principles Experience: 5 years minimum experience as graphic designer working in-house, for an agency, or potentially freelance Certifications: N/A Other Requirements: Strong portfolio showcasing digital-first design work (social, ads, lifecycle, or brand campaigns) PREFERRED QUALIFICATIONS: Include any additional qualifications or experience that are not essential but would be beneficial. Education: Bachelor’s in Graphic Design Experience: Previously held a role as ‘Senior Graphic Designer’ Other: Experience in sports/entertainment design, DTC marketing, Performance marketing, and paid social media advertising At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget. United States - Pay Range $60—$75 USD Gametime is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

The Senior Reputation & Fan Experience Manager will aggregate and synthesize fan feedback to inform product, marketing, and operations decisions. They will drive improvements in fan experience and reputation management by analyzing data from various channels and guiding public representation of the fan voice. | Candidates should have a bachelor's degree or equivalent work experience and at least 6 years in reputation management or related fields. Experience in translating customer data into business strategy and social engagement initiatives is also required. | About Us: Live experiences help people cross today’s digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that’s bringing us together. To fulfill Gametime’s mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most. With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life. Job Summary The Senior Reputation & Fan Experience Manager will play a pivotal role in shaping how Gametime earns and maintains fan trust. This position is responsible for transforming fan feedback and sentiment data into strategic insights that inform product, marketing, and operations decisions. As a cross-functional partner, this person will drive improvements in fan experience and reputation management by synthesizing data across multiple channels including App Store reviews, Trustpilot, NPS, CSAT, and social sentiment. They will also guide how Gametime shows up publicly across social platforms and represent the voice of the fan in strategic planning. Key Responsibilities Reputation & Sentiment Insights Aggregate and synthesize feedback across reviews, CSAT, NPS, social, and public sentiment channels. Identify trends, themes, and risks in reputation-related data. Provide executive-level reporting and insights on fan trust and reputation metrics. Strategy & Influence Develop frameworks to continuously monitor, assess, and improve fan trust. Influence product, fan ops, and marketing roadmaps by advocating for fan-centered changes. Partner with analytics, product, and ops to translate insights into impactful initiatives. Fan Outreach & Social Voice Partner with Marketing to develop guidelines and playbooks for social fan engagement. Ensure Gametime’s social presence reflects an authentic, enthusiastic, and trust-driven voice. Support consistency in external communication around fan experience wins and challenges. Communication & Storytelling Create compelling narratives from data to influence cross-functional leaders. Align fan insights with clear action plans and ownership across teams. Build visibility and consistency around how Gametime communicates fan reputation internally. Issue & Crisis Support Support aligned responses to fan-impacting issues or potential crises. Collaborate with cross-functional teams to ensure consistent, timely, and authentic public messaging. Key Competencies Technical Skills Data Fluent & Analytically Rigorous: Comfortable querying and interpreting data across multiple platforms. Able to write SQL queries, validate data quality, and translate quantitative data into actionable insights. Product & Marketing Metrics Knowledge: Understands performance indicators such as conversion, traffic, lifetime value, churn, and "know your customer" frameworks. Social Listening & Engagement: Familiar with social listening tools and strategies for managing brand presence, reputation, and fan engagement. Interpersonal Skills Strong written and verbal communicator; capable of engaging audiences from operational peers to executives. Collaborative mindset with proven ability to drive alignment across Marketing, Product, and Ops. Confidence in handling sensitive issues with empathy and professionalism. Problem-Solving and Decision-Making Adept at identifying risks and root causes based on data. Proactive in pushing for change based on what fan signals are telling us. Comfortable operating in ambiguity and guiding stakeholders through change. Minimum Qualifications Education: Bachelor’s degree or equivalent work experience. Experience: 6+ years in reputation management, customer insights, fan experience, or related field within a consumer-facing brand. Experience translating customer data into business strategy and social engagement initiatives. Preferred Qualifications Direct experience working with social listening platforms (e.g. Sprinklr, Brandwatch, NetBase, Meltwater). Background in consumer technology or marketplace businesses. Demonstrated success in influencing cross-functional roadmaps. Performance Metrics Lift in NPS/CSAT and sentiment ratings. Measurable improvement in brand reputation metrics (App Store, Trustpilot, social). Contribution to product/marketing roadmap changes based on fan insights. Timeliness and quality of executive-level fan reputation reporting. Accuracy and resonance of fan voice representation in external communications. At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget. United States - Pay Range $105,400—$124,000 USD Gametime is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.