Galileo

Build and maintain dashboards and KPI reporting, analyze data to provide actionable insights, communicate findings to leadership, and support strategic projects. | 2-5+ years experience in data analysis or business operations, proficiency in SQL and BI tools like Tableau or Looker, strong communication skills, and ability to work cross-functionally with executives. | About Us Galileo is a team-based medical practice working to improve the quality and affordability of health care for all. Operating across 50 states, Galileo offers high-touch, data-driven, multi-specialty, longitudinal care to diverse and complex patients—on the phone, in the home, and everywhere in between. Regional and national health plans, employers, and Fortune 500 organizations trust Galileo as the leading solution to improve population health. Founded by Dr. Tom X. Lee, the healthcare pioneer behind One Medical and Epocrates, Galileo is a team of leading innovators from healthcare, technology, and human-centered design. Our mission is to apply that talent and scientific thinking to transform society by solving our largest, toughest healthcare problems, while at the same time bringing patient and provider closer. About the Role: We’re looking for a Strategy & Operations Analyst to turn data into actionable insights that help guide our Chief Operating Officer (COO) and leadership team. You’ll build dashboards, define key metrics, and run analyses that make operational and financial performance clear. The role blends strong visualization and communication skills with business acumen, helping translate data into decisions that drive impact across the organization. This is a remote position, reporting into the COO. Here’s what you’ll do: Build and maintain dashboards and KPI reporting to measure and evaluate business performance, providing leadership with timely, actionable insights Query data (SQL) and work with existing models, applying best practices in visualization and reporting Turn complex data into actionable insights and recommendations that inform strategy and decision-making for the COO and senior leadership Partner cross-functionally to run analyses, interpret results, and support business problem solving across functions Communicate findings and create reports or presentations that clearly convey insights to both executives and operational teams Document KPI definitions, dashboard usage, and reporting standards to ensure organizational alignment Support and execute large, complex projects with multiple stakeholders, helping coordinate strategic discussions About You: You are a strategic and analytical thinker who thrives at the intersection of data and business. You can take complex information, analyze it, and translate it into clear, actionable insights. You are comfortable working independently, collaborating with executives and cross-functional teams, and managing multiple priorities. Your communication skills allow you to explain metrics and findings both at a high level and in tactical detail, tailoring your approach to your audience. You are curious, proactive, and motivated by impact — using analytics to improve processes, measure success, and support the company’s strategic goals. We would love to hear from you if you have the following or equivalent experience: 2–5+ years of experience in data analysis, business operations, or strateg Experience in healthcare or digital health preferred, or consulting experience with exposure to operational and strategic analytics Experience querying data using SQL Proficiency with BI/visualization tools such as Looker or Tableau; able to build dashboards and translate data into insights Experience working cross-functionally with executives, business owners, and stakeholders Exposure to data modeling concepts and tools (e.g., dbt), even if not building models directly Track record of taking business questions end-to-end: analyzing data, drawing insights/conclusions, and providing actionable recommendations Compensation: $105,000-$128,000 annually based upon prior experience, performance, and market dynamics Benefits Offered: Medical / Dental / Vision insurance Flexible Spending Account Health Savings Account + match Company paid STD/LTD, AD&D, and Life insurance Paid Family Leave 401K + match Paid Time Off How We Hire Galileo Health is an equal-opportunity employer and welcomes applicants from all backgrounds. We have recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. We will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments or access to any financial accounts; and/or conduct text-only interviews. If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission.

Build and optimize data marts and dashboards, partner with engineering and business teams to deliver actionable analytics that improve healthcare product strategy and operations. | 7+ years SQL experience, 5+ years digital product analytics with SaaS, expertise with dbt, BI platforms like Looker or Tableau, and ETL tools. | About Us Galileo is a team-based medical practice working to improve the quality and affordability of health care for all. Operating across 50 states, Galileo offers high-touch, data-driven, multi-specialty, longitudinal care to diverse and complex patients—on the phone, in the home, and everywhere in between. Regional and national health plans, employers, and Fortune 500 organizations trust Galileo as the leading solution to improve population health. Founded by Dr. Tom X. Lee, the healthcare pioneer behind One Medical and Epocrates, Galileo is a team of leading innovators from healthcare, technology, and human-centered design. Our mission is to apply that talent and scientific thinking to transform society by solving our largest, toughest healthcare problems, while at the same time bringing patient and provider closer. Join Galileo as a Senior Data Analyst, where you'll be the cornerstone of data-driven decision-making across our entire product ecosystem. You'll build the analytical infrastructure that powers insights for Marketing, Operations, Client Services, and Customer Service teams, directly impacting how we understand and improve our users' healthcare journey. This is a role for someone who gets excited about turning messy data into pristine insights and loves being the person stakeholders rely on for game-changing analysis. A Day in the Life You'll spend significant time diving deep into SQL queries and dbt models, optimizing performance while ensuring data accuracy across our complex healthcare data ecosystem. Equally important is the collaborative aspect of the role: you'll partner closely with Product Engineering to understand new features, work with Marketing to track campaign effectiveness, and assist Operations in identifying workflow improvements. You'll balance heads-down technical work building data marts and pipelines with strategic conversations where you challenge stakeholders to think differently about their metrics. Your work will directly influence product roadmaps, marketing strategies, and operational decisions, always connecting data insights to real improvements in patient care delivery. Key Responsibilities Build and maintain dbt data marts that transform raw user data into actionable utilization profiles and behavioral segments Create and optimize Looker dashboards that become the daily source of truth for 20+ stakeholders across 4+ departments Partner with Product Engineering teams to implement comprehensive event tracking and behavioral analytics Deliver subscription and retention analyses that directly inform product strategy and revenue forecasting Reduce dashboard load times and query performance by 20%+ through systematic optimization Conduct deep-dive user journey and funnel analyses that identify friction points and improvement opportunities Maintain impeccable data quality standards while building self-service analytics capabilities for non-technical users Must-Have Qualifications 7+ years of SQL experience with complex datasets, including multi-table joins and query optimization 5+ years collaborating with stakeholders across Marketing, Operations, Product, and Customer Service functions 5+ years of digital product analytics experience with subscription/SaaS business models Proven expertise with dbt for building and maintaining data transformation pipelines Hands-on experience with Looker, Tableau, or similar BI platforms Track record of partnering with engineering teams and understanding technical documentation (PRDs, TDDs) Experience with ETL tools like Fivetran and modern data stack technologies Benefits & Why Join Us What You'll Gain: Direct impact on healthcare delivery for thousands of patients through data-driven improvements Opportunity to build analytical infrastructure from the ground up in a high-growth environment Close partnership with executives and department heads who rely on your insights for strategic decisions Access to modern data stack and freedom to implement best-in-class tools and practices Compensation: $150,000 - $160,000 + equity Comprehensive Benefits Package: Medical / Dental / Vision insurance Flexible Spending Account Health Savings Account + match Company paid STD/LTD, AD&D, and Life insurance Paid Family Leave 401K + match Paid Time Off How We Hire Galileo Health is an equal-opportunity employer and welcomes applicants from all backgrounds. We have recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. We will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments or access to any financial accounts; and/or conduct text-only interviews. If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission.

Analyze performance data, develop KPIs, optimize workflows and staffing, collaborate with teams, and present actionable recommendations to improve patient engagement and operational efficiency. | 5+ years professional experience with 2+ years in operations or contact center management, proven process improvement, KPI and performance management skills, healthcare contact center background, experience with contact center tools and project management platforms, bilingual in Spanish, and strong communication skills. | About Us Galileo is a team-based medical practice working to improve the quality and affordability of health care for all. Operating across 50 states, Galileo offers high-touch, data-driven, multi-specialty, longitudinal care to diverse and complex patients—on the phone, in the home, and everywhere in between. Regional and national health plans, employers, and Fortune 500 organizations trust Galileo as the leading solution to improve population health. Founded by Dr. Tom X. Lee, the healthcare pioneer behind One Medical and Epocrates, Galileo is a team of leading innovators from healthcare, technology, and human-centered design. Our mission is to apply that talent and scientific thinking to transform society by solving our largest, toughest healthcare problems, while at the same time bringing patient and provider closer. About the Role Join Galileo, a healthcare startup on a mission to transform patient care through innovative population health solutions. We're seeking an Engagement Manager - Operations to be the analytical engine behind our patient engagement team's success. In this pivotal role, you'll own the metrics and processes that directly impact how we connect with and care for our patients. A Day in Your Life You'll spend your time analyzing performance data to uncover insights, designing and implementing process improvements, and collaborating with stakeholders across the organization. Whether you're optimizing workflows, developing new KPIs, or presenting recommendations to leadership, your work will directly impact both team efficiency and patient experience. This role requires constant problem-solving, translating complex data into actionable solutions, and building sustainable systems that scale. Key Responsibilities • Develop and track KPIs that go beyond traditional metrics to truly measure patient engagement success • Analyze operational data to identify inefficiencies and implement scalable solutions with measurable ROI • Optimize staffing models and workflows to reduce wait times and improve patient experience • Partner with clinical, operational, and engagement teams to design human-centered processes • Build sustainable systems that improve both team performance and patient outcomes • Translate complex metrics into actionable recommendations for leadership and frontline teams Must-Have Qualifications • 5+ years professional experience with 2+ years in operations management or contact center operations • Proven track record of process improvement with quantifiable results • Experience with KPI development and performance management in service-oriented environments • Strong data analysis skills with ability to connect metrics to business outcomes • Background in healthcare contact centers, business operations, or management consulting • Experience with contact center tools (e.g., Dialpad) and project management platforms (e.g., Smartsheet) • Bilingual in Spanish • Exceptional written and verbal communication skills across all organizational levels Why Join Galileo? • Shape Healthcare's Future: Be part of a startup revolutionizing how healthcare is delivered, with real impact on patient lives • Mission-Driven Culture: Join a collaborative team passionate about making healthcare accessible and effective for all • Remote Flexibility: Work from anywhere in the US while contributing to meaningful change • Growth Potential: As an early team member, you'll have significant influence on building our operational foundation If you're energized by turning data into action, thrive in ambiguous environments, and want to build something meaningful in healthcare, we want to hear from you. This isn't just about optimizing metrics – it's about creating systems that help real people get the care they need. Compensation: $70,000 base salary Comprehensive Benefits Package: Medical / Dental / Vision insurance Flexible Spending Account Health Savings Account + match Company paid STD/LTD, AD&D, and Life insurance Paid Family Leave 401K + match Paid Time Off How We Hire Galileo Health is an equal-opportunity employer and welcomes applicants from all backgrounds. We have recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. We will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments or access to any financial accounts; and/or conduct text-only interviews. If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission.

Lead a technical team, design scalable architecture, contribute hands-on coding, and collaborate cross-functionally to build AI/ML products. | 8+ years building AI/ML or data products, experience with distributed systems, Python, cloud platforms, team leadership, and strong communication. | Role Description This role will lead a Team (or a Pod) and be responsible for the following: • Technical Design and Architecture - you will champion for the right scalable, reliable architecture and obtain buy-in from all the stakeholders • Sprint Planning and Execution - you will work closely with PMs, Designers, other TLs to plan and execute a highly agile process • Hands on coding - you will continue to operate at the lowest level of details and contribute at least 30% of your time coding. • PR and Design Reviews - you will uphold the engineering excellence/quality bar • Collaboration - you will collaborate closely with Product Managers, designers and other TLs to ensure we are building the right strategy and leveraging each other’s work. Minimum Qualifications • 8+ years of experience building Data or AI/ML products or platforms • Experience building large scale distributed systems • Experience building APIs/Services in Python • Experience building applications on Cloud environments such as AWS, Google Cloud, or Microsoft Azure • Some recent experience in AI based applications is preferable • Engaged in all steps of the product development process, working cross-functionally with a product manager, designer, user researcher, and data scientist • Excellent communication skills for collaborating with cross-functional partners • Some experience managing/leading teams of 5+ engineers (focusing on the technical planning and execution) • High productivity and care to help teams collaborate more effectively and efficiently • A startup mindset, biasing towards thoughtful action with minimal direction. Why Galileo • Join a seasoned founding team that has previously led product and engineering teams from 0 to $100M+ in revenue and from 0 to 1B+ users globally • We obsess over our team’s culture driven by inclusivity, empathy and curiosity • We invest in our team’s development and happiness because our employees are the keys to our success and ensuring happy customers – towards that end, we offer: • * Unlimited PTO 🌊 • Parental leave for birthing or non-birthing parents – 100% pay for 8 weeks 🚼 • Employee Stock Participation Plan 📈 • Commuter Benefits 🚖 • Mental and Physical Wellness 🧘 • Company Paid Lunches 🌯 • Headquarters Office in San Francisco 🌉 and a hub in New York 🌇 • *Build the company with the Founders* 🧑‍💻