Gainsight

Manage and mature enterprise information security programs and teams across compliance and governance frameworks. | Requires 5-7 years offensive security experience including pen testing, red teaming, and management, plus technical skills in wireless, web, mobile security testing. | About This Role: We're looking for a full-time Manager, Offensive Security to join our security team reporting to the Chief Security Officer. This role is a remote role based in the United States. In this role, you'll play a key role in by performing Red and Purple Team assessments, including adversarial emulation of cyber attacks against customer organizations, and other technical cyber assessments including external pen testing, web application, mobile, and wireless security testing. You will expand the team's capabilities through tool creation, research on offensive techniques, incorporation of threat actor intelligence, internal presentations, and knowledge sharing. This is a great opportunity for someone who thrives in a high performing growth environment and enjoys working cross-functionally with teams like engineering, IT, legal and product. What You'll Do: • Perform red and purple team assessments, assumed breach assessments (e.g., red team engagements with a pre-deployed implant), ransomware readiness reviews (e.g., assessing susceptibility to modern ransomware threats), threat analysis, and social engineering assessments. • Conduct external and internal wireless assessments, web and mobile applications testing, and embedded system assessments. • Recognize and safely utilize attacker tools, tactics, and procedures. • Develop comprehensive and accurate reports and presentations for both technical and executive audiences. • Perform offensive technical cyber security engagements of a varied nature. This role may require occasional travel (up to 10%) for team meetings, training, or company events. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. What We're Looking For: • 5-7 years of relevant experience (or equivalent combination of education and experience), including recent management experience required. • 5 years of experience with pen testing and red teaming functions, including network, web application, mobile, cloud, social engineering, scripting, or tool development. • Experience with tools used for wireless, web application, and network security testing. Nice-to-have Skills: • Certifications related to offensive security including OSCE, OSEP, OSEE, OSCP, CCSAS, CCT, INF, or relevant SANS courses. • Experience implementing or assessing information security implementation or assessment of security controls. Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. • The starting base salary range for this role is $160,000 - $200,000 USD annually. This role is also eligible for commission based on performance and participation in Gainsight's equity program. Actual compensation may vary based on factors such as skills, experience, and location. • We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

Manage and mature enterprise information security programs and teams with focus on compliance and risk management. | Over 10 years in cybersecurity leadership with expertise in compliance frameworks and team management but no direct offensive security or red team experience. | About This Role: We're looking for a full-time Manager, Offensive Security to join our security team reporting to the Chief Security Officer. This role is a remote role based in the United States. In this role, you'll play a key role in by performing Red and Purple Team assessments, including adversarial emulation of cyber attacks against customer organizations, and other technical cyber assessments including external pen testing, web application, mobile, and wireless security testing. You will expand the team's capabilities through tool creation, research on offensive techniques, incorporation of threat actor intelligence, internal presentations, and knowledge sharing. This is a great opportunity for someone who thrives in a high performing growth environment and enjoys working cross-functionally with teams like engineering, IT, legal and product. What You'll Do: • Perform red and purple team assessments, assumed breach assessments (e.g., red team engagements with a pre-deployed implant), ransomware readiness reviews (e.g., assessing susceptibility to modern ransomware threats), threat analysis, and social engineering assessments. • Conduct external and internal wireless assessments, web and mobile applications testing, and embedded system assessments. • Recognize and safely utilize attacker tools, tactics, and procedures. • Develop comprehensive and accurate reports and presentations for both technical and executive audiences. • Perform offensive technical cyber security engagements of a varied nature. This role may require occasional travel (up to 10%) for team meetings, training, or company events. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. What We're Looking For: • 5-7 years of relevant experience (or equivalent combination of education and experience), including recent management experience required. • 5 years of experience with pen testing and red teaming functions, including network, web application, mobile, cloud, social engineering, scripting, or tool development. • Experience with tools used for wireless, web application, and network security testing. Nice-to-have Skills: • Certifications related to offensive security including OSCE, OSEP, OSEE, OSCP, CCSAS, CCT, INF, or relevant SANS courses. • Experience implementing or assessing information security implementation or assessment of security controls. Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. • The starting base salary range for this role is $160,000 - $200,000 USD annually. This role is also eligible for commission based on performance and participation in Gainsight's equity program. Actual compensation may vary based on factors such as skills, experience, and location. • We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

Lead offensive security assessments including red and purple team engagements and technical cyber security testing. | 5-7 years relevant experience with recent management and 5 years pen testing/red teaming skills. | About This Role: We're looking for a full-time Manager, Offensive Security to join our security team reporting to the Chief Security Officer. This role is a remote role based in the United States. In this role, you'll play a key role in by performing Red and Purple Team assessments, including adversarial emulation of cyber attacks against customer organizations, and other technical cyber assessments including external pen testing, web application, mobile, and wireless security testing. You will expand the team's capabilities through tool creation, research on offensive techniques, incorporation of threat actor intelligence, internal presentations, and knowledge sharing. This is a great opportunity for someone who thrives in a high performing growth environment and enjoys working cross-functionally with teams like engineering, IT, legal and product. What You'll Do: • Perform red and purple team assessments, assumed breach assessments (e.g., red team engagements with a pre-deployed implant), ransomware readiness reviews (e.g., assessing susceptibility to modern ransomware threats), threat analysis, and social engineering assessments. • Conduct external and internal wireless assessments, web and mobile applications testing, and embedded system assessments. • Recognize and safely utilize attacker tools, tactics, and procedures. • Develop comprehensive and accurate reports and presentations for both technical and executive audiences. • Perform offensive technical cyber security engagements of a varied nature. This role may require occasional travel (up to 10%) for team meetings, training, or company events. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. What We're Looking For: • 5-7 years of relevant experience (or equivalent combination of education and experience), including recent management experience required. • 5 years of experience with pen testing and red teaming functions, including network, web application, mobile, cloud, social engineering, scripting, or tool development. • Experience with tools used for wireless, web application, and network security testing. Nice-to-have Skills: • Certifications related to offensive security including OSCE, OSEP, OSEE, OSCP, CCSAS, CCT, INF, or relevant SANS courses. • Experience implementing or assessing information security implementation or assessment of security controls. Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. • The starting base salary range for this role is $160,000 - $200,000 USD annually. This role is also eligible for commission based on performance and participation in Gainsight's equity program. Actual compensation may vary based on factors such as skills, experience, and location. • We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

Lead offensive security assessments including red and purple team engagements and develop offensive security tools and reports. | 5-7 years offensive security experience with recent management and pen testing skills, plus relevant certifications preferred. | About This Role: We're looking for a full-time Manager, Offensive Security to join our security team reporting to the Chief Security Officer. This role is a remote role based in the United States. In this role, you'll play a key role in by performing Red and Purple Team assessments, including adversarial emulation of cyber attacks against customer organizations, and other technical cyber assessments including external pen testing, web application, mobile, and wireless security testing. You will expand the team's capabilities through tool creation, research on offensive techniques, incorporation of threat actor intelligence, internal presentations, and knowledge sharing. This is a great opportunity for someone who thrives in a high performing growth environment and enjoys working cross-functionally with teams like engineering, IT, legal and product. What You'll Do: • Perform red and purple team assessments, assumed breach assessments (e.g., red team engagements with a pre-deployed implant), ransomware readiness reviews (e.g., assessing susceptibility to modern ransomware threats), threat analysis, and social engineering assessments. • Conduct external and internal wireless assessments, web and mobile applications testing, and embedded system assessments. • Recognize and safely utilize attacker tools, tactics, and procedures. • Develop comprehensive and accurate reports and presentations for both technical and executive audiences. • Perform offensive technical cyber security engagements of a varied nature. This role may require occasional travel (up to 10%) for team meetings, training, or company events. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. What We're Looking For: • 5-7 years of relevant experience (or equivalent combination of education and experience), including recent management experience required. • 5 years of experience with pen testing and red teaming functions, including network, web application, mobile, cloud, social engineering, scripting, or tool development. • Experience with tools used for wireless, web application, and network security testing. Nice-to-have Skills: • Certifications related to offensive security including OSCE, OSEP, OSEE, OSCP, CCSAS, CCT, INF, or relevant SANS courses. • Experience implementing or assessing information security implementation or assessment of security controls. Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. • The starting base salary range for this role is $160,000 - $200,000 USD annually. This role is also eligible for commission based on performance and participation in Gainsight's equity program. Actual compensation may vary based on factors such as skills, experience, and location. • We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

Lead offensive security assessments and team management including red and purple team engagements. | 5-7 years offensive security experience with recent management and pen testing skills. | About This Role: We're looking for a full-time Manager, Offensive Security to join our security team reporting to the Chief Security Officer. This role is a remote role based in the United States. In this role, you'll play a key role in by performing Red and Purple Team assessments, including adversarial emulation of cyber attacks against customer organizations, and other technical cyber assessments including external pen testing, web application, mobile, and wireless security testing. You will expand the team's capabilities through tool creation, research on offensive techniques, incorporation of threat actor intelligence, internal presentations, and knowledge sharing. This is a great opportunity for someone who thrives in a high performing growth environment and enjoys working cross-functionally with teams like engineering, IT, legal and product. What You'll Do: • Perform red and purple team assessments, assumed breach assessments (e.g., red team engagements with a pre-deployed implant), ransomware readiness reviews (e.g., assessing susceptibility to modern ransomware threats), threat analysis, and social engineering assessments. • Conduct external and internal wireless assessments, web and mobile applications testing, and embedded system assessments. • Recognize and safely utilize attacker tools, tactics, and procedures. • Develop comprehensive and accurate reports and presentations for both technical and executive audiences. • Perform offensive technical cyber security engagements of a varied nature. This role may require occasional travel (up to 10%) for team meetings, training, or company events. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. What We're Looking For: • 5-7 years of relevant experience (or equivalent combination of education and experience), including recent management experience required. • 5 years of experience with pen testing and red teaming functions, including network, web application, mobile, cloud, social engineering, scripting, or tool development. • Experience with tools used for wireless, web application, and network security testing. Nice-to-have Skills: • Certifications related to offensive security including OSCE, OSEP, OSEE, OSCP, CCSAS, CCT, INF, or relevant SANS courses. • Experience implementing or assessing information security implementation or assessment of security controls. Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. • The starting base salary range for this role is $160,000 - $200,000 USD annually. This role is also eligible for commission based on performance and participation in Gainsight's equity program. Actual compensation may vary based on factors such as skills, experience, and location. • We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

Manage and mature enterprise-level information security programs and teams across diverse industries. | Over 10 years in cybersecurity leadership with experience managing security teams and compliance frameworks, but no direct offensive security or pen testing experience. | About This Role: We're looking for a full-time Manager, Offensive Security to join our security team reporting to the Chief Security Officer. This role is a remote role based in the United States. In this role, you'll play a key role in by performing Red and Purple Team assessments, including adversarial emulation of cyber attacks against customer organizations, and other technical cyber assessments including external pen testing, web application, mobile, and wireless security testing. You will expand the team's capabilities through tool creation, research on offensive techniques, incorporation of threat actor intelligence, internal presentations, and knowledge sharing. This is a great opportunity for someone who thrives in a high performing growth environment and enjoys working cross-functionally with teams like engineering, IT, legal and product. What You'll Do: • Perform red and purple team assessments, assumed breach assessments (e.g., red team engagements with a pre-deployed implant), ransomware readiness reviews (e.g., assessing susceptibility to modern ransomware threats), threat analysis, and social engineering assessments. • Conduct external and internal wireless assessments, web and mobile applications testing, and embedded system assessments. • Recognize and safely utilize attacker tools, tactics, and procedures. • Develop comprehensive and accurate reports and presentations for both technical and executive audiences. • Perform offensive technical cyber security engagements of a varied nature. This role may require occasional travel (up to 10%) for team meetings, training, or company events. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. What We're Looking For: • 5-7 years of relevant experience (or equivalent combination of education and experience), including recent management experience required. • 5 years of experience with pen testing and red teaming functions, including network, web application, mobile, cloud, social engineering, scripting, or tool development. • Experience with tools used for wireless, web application, and network security testing. Nice-to-have Skills: • Certifications related to offensive security including OSCE, OSEP, OSEE, OSCP, CCSAS, CCT, INF, or relevant SANS courses. • Experience implementing or assessing information security implementation or assessment of security controls. Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. • The starting base salary range for this role is $160,000 - $200,000 USD annually. This role is also eligible for commission based on performance and participation in Gainsight's equity program. Actual compensation may vary based on factors such as skills, experience, and location. • We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

Manage and perform offensive security assessments including red and purple team engagements and develop related tools and reports. | 5-7 years offensive security experience with pen testing and red teaming, recent management experience, and relevant certifications preferred. | About This Role: We're looking for a full-time Manager, Offensive Security to join our security team reporting to the Chief Security Officer. This role is a remote role based in the United States. In this role, you'll play a key role in by performing Red and Purple Team assessments, including adversarial emulation of cyber attacks against customer organizations, and other technical cyber assessments including external pen testing, web application, mobile, and wireless security testing. You will expand the team's capabilities through tool creation, research on offensive techniques, incorporation of threat actor intelligence, internal presentations, and knowledge sharing. This is a great opportunity for someone who thrives in a high performing growth environment and enjoys working cross-functionally with teams like engineering, IT, legal and product. What You'll Do: • Perform red and purple team assessments, assumed breach assessments (e.g., red team engagements with a pre-deployed implant), ransomware readiness reviews (e.g., assessing susceptibility to modern ransomware threats), threat analysis, and social engineering assessments. • Conduct external and internal wireless assessments, web and mobile applications testing, and embedded system assessments. • Recognize and safely utilize attacker tools, tactics, and procedures. • Develop comprehensive and accurate reports and presentations for both technical and executive audiences. • Perform offensive technical cyber security engagements of a varied nature. This role may require occasional travel (up to 10%) for team meetings, training, or company events. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. What We're Looking For: • 5-7 years of relevant experience (or equivalent combination of education and experience), including recent management experience required. • 5 years of experience with pen testing and red teaming functions, including network, web application, mobile, cloud, social engineering, scripting, or tool development. • Experience with tools used for wireless, web application, and network security testing. Nice-to-have Skills: • Certifications related to offensive security including OSCE, OSEP, OSEE, OSCP, CCSAS, CCT, INF, or relevant SANS courses. • Experience implementing or assessing information security implementation or assessment of security controls. Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. • The starting base salary range for this role is $160,000 - $200,000 USD annually. This role is also eligible for commission based on performance and participation in Gainsight's equity program. Actual compensation may vary based on factors such as skills, experience, and location. • We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

Lead offensive security assessments including red and purple team engagements and develop related tools and reports. | 5-7 years offensive security experience with recent management and pen testing skills, plus relevant certifications preferred. | About This Role: We're looking for a full-time Manager, Offensive Security to join our security team reporting to the Chief Security Officer. This role is a remote role based in the United States. In this role, you'll play a key role in by performing Red and Purple Team assessments, including adversarial emulation of cyber attacks against customer organizations, and other technical cyber assessments including external pen testing, web application, mobile, and wireless security testing. You will expand the team's capabilities through tool creation, research on offensive techniques, incorporation of threat actor intelligence, internal presentations, and knowledge sharing. This is a great opportunity for someone who thrives in a high performing growth environment and enjoys working cross-functionally with teams like engineering, IT, legal and product. What You'll Do: • Perform red and purple team assessments, assumed breach assessments (e.g., red team engagements with a pre-deployed implant), ransomware readiness reviews (e.g., assessing susceptibility to modern ransomware threats), threat analysis, and social engineering assessments. • Conduct external and internal wireless assessments, web and mobile applications testing, and embedded system assessments. • Recognize and safely utilize attacker tools, tactics, and procedures. • Develop comprehensive and accurate reports and presentations for both technical and executive audiences. • Perform offensive technical cyber security engagements of a varied nature. This role may require occasional travel (up to 10%) for team meetings, training, or company events. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. What We're Looking For: • 5-7 years of relevant experience (or equivalent combination of education and experience), including recent management experience required. • 5 years of experience with pen testing and red teaming functions, including network, web application, mobile, cloud, social engineering, scripting, or tool development. • Experience with tools used for wireless, web application, and network security testing. Nice-to-have Skills: • Certifications related to offensive security including OSCE, OSEP, OSEE, OSCP, CCSAS, CCT, INF, or relevant SANS courses. • Experience implementing or assessing information security implementation or assessment of security controls. Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. • The starting base salary range for this role is $160,000 - $200,000 USD annually. This role is also eligible for commission based on performance and participation in Gainsight's equity program. Actual compensation may vary based on factors such as skills, experience, and location. • We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

Lead offensive security assessments and manage red/purple team operations. | 5-7 years offensive security experience with management and pen testing skills. | About This Role: We're looking for a full-time Manager, Offensive Security to join our security team reporting to the Chief Security Officer. This role is a remote role based in the United States. In this role, you'll play a key role in by performing Red and Purple Team assessments, including adversarial emulation of cyber attacks against customer organizations, and other technical cyber assessments including external pen testing, web application, mobile, and wireless security testing. You will expand the team's capabilities through tool creation, research on offensive techniques, incorporation of threat actor intelligence, internal presentations, and knowledge sharing. This is a great opportunity for someone who thrives in a high performing growth environment and enjoys working cross-functionally with teams like engineering, IT, legal and product. What You'll Do: • Perform red and purple team assessments, assumed breach assessments (e.g., red team engagements with a pre-deployed implant), ransomware readiness reviews (e.g., assessing susceptibility to modern ransomware threats), threat analysis, and social engineering assessments. • Conduct external and internal wireless assessments, web and mobile applications testing, and embedded system assessments. • Recognize and safely utilize attacker tools, tactics, and procedures. • Develop comprehensive and accurate reports and presentations for both technical and executive audiences. • Perform offensive technical cyber security engagements of a varied nature. This role may require occasional travel (up to 10%) for team meetings, training, or company events. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. What We're Looking For: • 5-7 years of relevant experience (or equivalent combination of education and experience), including recent management experience required. • 5 years of experience with pen testing and red teaming functions, including network, web application, mobile, cloud, social engineering, scripting, or tool development. • Experience with tools used for wireless, web application, and network security testing. Nice-to-have Skills: • Certifications related to offensive security including OSCE, OSEP, OSEE, OSCP, CCSAS, CCT, INF, or relevant SANS courses. • Experience implementing or assessing information security implementation or assessment of security controls. Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. • The starting base salary range for this role is $160,000 - $200,000 USD annually. This role is also eligible for commission based on performance and participation in Gainsight's equity program. Actual compensation may vary based on factors such as skills, experience, and location. • We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

Lead detection and response to AI threats by developing scalable detection and mitigation strategies. | 6-9 years in SOC with technical security engineering experience and creative detection solutions at scale. | We’re building the AI-driven future of customer success, from retention to growth! We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link. About This Role: We’re looking for a full-time Senior Manager, AI Response & Threat to join our security team reporting to the Chief Security Officer. This role is a remote role based in the United States. In this role, you’ll play a key role in helping change how we detect and respond to AI threats by helping create the direction on how to quickly detect, mitigate and respond to threats. This is a great opportunity for someone who thrives in a high performing growth environment and enjoys working cross-functionally with teams like engineering, IT, legal and product. What You'll Do: Ability to creatively find solutions to threat detections at scale utilizing AI Deep understanding of security operations and engineering Focus on data and execution What We're Looking For: 6-9 years of relevant experience (or equivalent combination of education and experience), required. Experience working with or ideally in a Security Operations Center Manage globally distributed teams Ability to find creative solutions to detection at scale Technical security engineering experience Cloud detection engineering across AWS, Azure and GCP Nice-to-have Skills: Experience managing a security operations team Red team experience Why You’ll Love It Here: Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few: Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. The starting base salary range for this role is $165,000 - $185,000 USD annually. This role is also eligible for commission based on performance and participation in Gainsight’s equity program. Actual compensation may vary based on factors such as skills, experience, and location. We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset. Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here. Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive. Our Parody Videos: No explanation needed. Just watch them here! If this sounds like the right role for you, we’d love to hear from you. Additional Information: We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates. If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com. If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.

Diagnose and resolve customer technical issues via phone and email while meeting SLA targets and collaborating with support teams. | Bachelor's degree or 1-3 years technical experience with strong communication and troubleshooting skills, preferably with SQL, HTML, CSS, and Salesforce. | We’re building the AI-driven future of customer success, from retention to growth! We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link. About This Role: We’re looking for a full-time Associate Support Enablement Analyst to join our Support team reporting to the Support Supervisor This role is a remote role based in the USA. In this role, you'll play a key role in helping customers achieve success on the Gainsight platform by diagnosing and resolving technical issues, managing customer expectations, and meeting SLA response and resolution targets across a global, geographically dispersed user base. This is a great opportunity for someone who thrives in a fast-paced, collaborative support environment and enjoys working cross-functionally with teams like L1, L2, and L3 Support, developers, and internal product teams. The ideal candidate brings strong skills in technical troubleshooting, clear written and verbal communication, and problem-solving. What You'll Do: Provide technical support to customers over phone and email via our ticketing system. Diagnose and troubleshoot technical issues related to our systems, products, and services and escalate to internal team members when needed. Document customer interactions using our ticketing system. Manage customer expectations and serve as a liaison between our clients and internal departments. Meet SLA response and resolution times by partnering within L1, L2 and L3 Support organizations. Extensively research and document customer technical issues. Remain current with company product updates and new features. Partner with Technical Support team members on various strategic projects when needed. The above is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role may require occasional travel (around 5%) for team meetings, training, or company events. What We're Looking For: Must-have skills or experience: Bachelor’s Degree in Computer Science or 1-3 years of related technical experience. Excellent written and verbal communication skills required to explain technical concepts. Excellent problem-solving, multitasking, and troubleshooting skills. Nice-to-have skills or experience: Experience with Salesforce Apps and Web applications. Experience with HTML, CSS, and Javascript Experience with SQL or equivalent. Ability to understand database architecture. Ability to understand relational databases. Why You’ll Love It Here: Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few: Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. The starting base salary range for this role is $55,000-$60,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset. Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here. Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive. Our Parody Videos: No explanation needed. Just watch them here! If this sounds like the right role for you, we’d love to hear from you. Additional Information: We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates. If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com. If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.

Manage enterprise client technical issues from report to resolution and create documentation to improve platform stability. | 2-3+ years technical support experience with proficiency in web technologies and strong communication skills. | We’re building the AI-driven future of customer success, from retention to growth! We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link. About This Role: We’re looking for a full-time Enterprise Technical Support Analyst to join our Support team reporting to the Senior Manager, Enterprise Support. This role is a remote role based in the USA. In this role, you'll play a key role in delivering world-class enterprise technical support to Gainsight's paid support customers by managing a portfolio of enterprise clients and owning complex technical and functional issues end-to-end, from initial report through resolution. This is a great opportunity for someone who thrives in a fast-paced, customer-focused environment and enjoys working cross-functionally with teams like Product, Engineering, and Customer Success. The ideal candidate brings strong skills in technical troubleshooting, customer relationship management, and escalation handling. What You'll Do: Build and maintain trusted relationships with enterprise customers, delivering world-class front-line support experiences. Own customer technical issues end-to-end, from initial report through to resolution. Provide timely, clear progress updates to internal teams and customers throughout the resolution process. Contribute to the Gainsight community by authoring product how-to guides, technical configuration documentation, best practices, and help centre content. Review and elevate content created by team members to maintain quality standards. Create management reports and dashboards on pending technical issues, offering insights into platform quality and stability. Provide strategic input to inform development infrastructure, technical processes, and the product roadmap. Proactively manage support activities and escalations for assigned enterprise accounts. Facilitate and lead effective client meetings focused on support activities and outcomes. This role may require occasional travel (up to 10%) for team meetings, training, or company events. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. What Success Looks Like Success in this role will be measured by outcomes such as: Customer satisfaction (CSAT) scores consistently meeting or exceeding team benchmarks across the assigned enterprise portfolio. Ticket resolution times within agreed SLA targets, with accurate queue prioritization and minimal escalation recurrence. Measurable contribution to self-service content in the Gainsight community and help centre, reducing inbound ticket volume. What We're Looking For: Must-have skills or experience: 2–3+ years of technical support experience; experience with Zendesk strongly preferred. Demonstrated ability to troubleshoot complex technical issues using a structured, hypothesis-driven approach. Strong written and verbal communication skills with the ability to translate technical concepts for non-technical audiences. Proven ability to manage multiple concurrent tasks, prioritize effectively, and work independently with minimal supervision. Knowledge of web technologies including HTML, CSS, JavaScript, APIs, and web debugging tools. Nice-to-have skills or experience: Prior experience in a customer-facing role within a SaaS or enterprise software environment. Experience with support ticketing systems and writing customer-facing technical documentation. Familiarity with the SkillJar platform or similar learning management / customer education tools. Why You’ll Love It Here: Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few: Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. The starting base salary range for this role is $62,000 – $66,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program. We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset. Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here. Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive. Our Parody Videos: No explanation needed. Just watch them here! If this sounds like the right role for you, we’d love to hear from you. Additional Information: We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates. If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com. If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.

Manage sales growth by aligning cross-functional execution and delivering data-driven insights. | Requires 4+ years experience, MBA, ability to synthesize complex data, and thrive in fast-paced SaaS. | We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link. About This Role: We’re looking for a full-time Senior Sales Operations Manager to join our Sales team reporting to the SVP, Revenue Operations. This role is a remote role based in the USA. In this role, you'll play a key role in accelerating North America sales growth and performance by partnering closely with the NA SVP of Sales to drive business rhythm, deliver data-informed insights, and align cross-functional execution. This is a great opportunity for someone who thrives in a fast-paced, high-growth SaaS environment and enjoys working cross-functionally with teams like Finance, Demand Gen, and Customer Success. The ideal candidate brings strong skills in sales analytics, strategic communication, and operational execution. What You'll Do: Insights, Analytics & AI Use dashboards and reports (Salesforce, Sigma, Gainsight) to pull together a regular view of pipeline health, rep performance, and forecast accuracy for the NA Sales leader. Spot patterns and anomalies in the data and flag them to the team with a clear summary of what you’re seeing. Work with the Revenue Operations tech team to flag data quality issues and support improvements to our core sales tools (Salesforce, Gainsight, Gong.io). Run ad hoc analyses to support annual planning inputs such as territory design and quota distribution. Identify, evaluate, and implement new AI technologies that improve seller productivity and pipeline visibility (Notion, Claude, Gong.io, Gainsight). Cross-Functional Collaboration Build working relationships with teams like Demand Gen, Customer Success, and Product by sharing pipeline updates and helping coordinate on shared go-to-market initiatives. Communicate cross-functional requests clearly and follow up to keep shared work on track. Identify process gaps that slow down sellers or create unnecessary friction, and raise them with the right teams. Proactively identify ways to make day-to-day work easier for frontline sellers and sales managers, using provided tech stack and AI. Sales Planning & Execution Assist with annual planning activities such as pulling territory data, organizing quota inputs, and maintaining headcount tracking lists. Track sales incentive plan performance and flag discrepancies or anomalies to Sales Comp, Finance, and leadership for follow-up. Help maintain the NA Sales team’s process documentation and operating playbook, keeping it current and easy to use. Strategic Partnership Support the North America Sales leader with day-to-day operational needs, helping turn priorities into action. Help coordinate recurring sales meetings and reviews by preparing agendas, taking notes, and following up on action items for QBRs, pipeline reviews, and weekly forecast calls. Draft internal communications and meeting materials (e.g. summaries, recaps, follow-up notes) on behalf of the NA Sales leader. Track open action items and key initiatives, helping keep the sales leadership team on schedule and accountable. This role may require occasional travel up to 15% for team meetings, training, or company events. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. What We're Looking For: Must-have skills or experience: 4+ years of relevant experience and MBA or equivalent combination of education and experience), required. Synthesize complex information into clear, concise narratives for senior audiences. Juggle multiple priorities, manage stakeholders, and drive to closure without being asked twice. Intellectual curiosity and a bias toward data; you ask 'why' before drawing conclusions. Comfortable with a fast-paced, high-growth SaaS environment where priorities shift Nice-to-have skills or experience: High executive presence and comfort operating in ambiguity with autonomy. Low ego, high collaboration: you elevate others and get things done behind the scenes. What Success Looks Like: Success in this role will be measured by outcomes such as Meeting & Cadence Execution of recurring meetings (QBRs, forecast calls, pipeline reviews) delivered on time with agenda and pre-read distributed in advance. Reporting Timeliness & Accuracy On-time delivery rate of weekly/monthly dashboards and reports Impact positively the NA GTM execution, Pipeline growth and health, deal review, forecasting accuracy, performance management, and GRR. Why You’ll Love It Here: Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few: Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. The starting base salary range for this role is $110,000 - $120,000 annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program. We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset. Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here. Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive. Our Parody Videos: No explanation needed. Just watch them here! If this sounds like the right role for you, we’d love to hear from you. Additional Information: We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates. If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com. If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Gainsight helps you grow your business faster and more efficiently with a single product suite that enables you to deliver value to today’s always-on customer at every moment of their journey. With Gainsight’s Customer Communities, Product Experience, Customer Success, and Customer Education products, it’s never been easier to scale your business, grow your revenue, and retain your customers. Winning The Human Way Leading the industry with award-winning software is rewarding. But the best moments—the ones we tell our moms about—happen when we’re together with our customers, colleagues, and partners. Our mission is to prove that you can win in business by being Human-First. For us, that means cultivating innovative ideas, nourishing a deep connection to our communities, introducing industry-defining products, and never saying no to a moment of childlike joy.

Own the end-to-end customer lifecycle for mid-to-large accounts to drive adoption, outcomes, and retention. | 7–10 years in Customer Success, Account Management, or Consulting with strong stakeholder management and executive communication skills. | We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link. About This Role: We’re looking for a full-time Senior Customer Success Manager to join our Customer Success team reporting to the Senior Manager, Customer Success. This role is a remote role based in the United States. In this role, you’ll play a key role in driving customer success and long-term retention across strategic accounts by delivering proactive, value-focused engagements. This is a great opportunity for someone who thrives in a fast-paced, outcomes-driven SaaS environment and enjoys working cross-functionally with teams like Sales, Product, Support, and Services. The ideal candidate brings strong skills in customer strategy, value realization, and stakeholder management. What You'll Do: Own the end-to-end customer lifecycle for a portfolio of mid-to-large accounts, driving adoption, outcomes, renewals, and expansion Partner with customers to define success criteria, align on business objectives, and build actionable, outcome-oriented success plans Proactively monitor customer health, identify risks and opportunities, and lead mitigation and renewal strategies in partnership with Sales Quantify and communicate customer value and ROI through business reviews, executive-ready presentations, and ongoing success metrics Drive adoption of Gainsight solutions by advising customers on best practices, use cases, and optimization opportunities Collaborate cross-functionally with Sales, Product, Support, and Services to deliver a cohesive, high-impact customer experience Share customer insights internally to influence product direction, services strategy, and go-to-market improvements Travel Requirement: This role may require occasional travel (up to ~15%) for customer meetings, team events, or company offsites. What We're Looking For: 7–10 years of relevant experience in Customer Success, Account Management, Consulting, or a related client-facing role Proven experience managing complex SaaS accounts and driving adoption, outcomes, and renewals Strong ability to build and maintain relationships with senior stakeholders and influence decision-making Demonstrated success using data and technology to measure customer health, communicate value, and guide strategy Comfort leading value-based conversations with executive stakeholders Nice-to-have skills: Hands-on experience using Gainsight as a CSM Experience supporting enterprise or upper mid-market customers in a subscription-based SaaS environment Why You’ll Love It Here: Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few: Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. The starting base salary range for this role is $120,000 – $130,000 USD annually. This role is also eligible for commission based on performance and participation in Gainsight’s equity program. Actual compensation may vary based on factors such as skills, experience, and location. We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset. Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here. Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive. Our Parody Videos: No explanation needed. Just watch them here! If this sounds like the right role for you, we’d love to hear from you. Additional Information: We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates. If you require accommodations or have questions about how your personal data will be used during the hiring process, please let the recruiting team know. If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Gainsight helps you grow your business faster and more efficiently with a single product suite that enables you to deliver value to today’s always-on customer at every moment of their journey. With Gainsight’s Customer Communities, Product Experience, Customer Success, and Customer Education products, it’s never been easier to scale your business, grow your revenue, and retain your customers. Winning The Human Way Leading the industry with award-winning software is rewarding. But the best moments—the ones we tell our moms about—happen when we’re together with our customers, colleagues, and partners. Our mission is to prove that you can win in business by being Human-First. For us, that means cultivating innovative ideas, nourishing a deep connection to our communities, introducing industry-defining products, and never saying no to a moment of childlike joy.

The Senior Director, Digital Customer Success will build and lead a digital-first engagement model to enhance customer experiences across the entire lifecycle. This role involves overseeing strategy and execution in areas such as digital customer success, community engagement, and AI integration. | Candidates should have over 10 years of experience in customer success or digital programs, with a proven track record in leading large-scale digital transformations. Familiarity with AI tools, community-led growth, and metrics-based reporting is essential. | About Gainsight: Gainsight is the retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link. About This Role: We’re looking for a full-time Senior Director, Digital CS to join our Customer Success team reporting to the Chief Customer Officer. This role is a remote role based in the United States. In this role, you’ll play a key role in building and leading our digital-first engagement model, enabling scalable, tech-powered customer experiences across the full lifecycle and across our entire customer operating system. This role spans the entire post-sale customer journey, overseeing both strategy and execution across five major domains: Digital Customer Success and Tech-Touch Programs, Community and Education Strategy, Product Experience, AI and Agentic Customer Engagement, and Support Collaboration and Deflection Efficiency. This is a rare opportunity for a senior operator and strategist to lead a modern, data-driven, and AI-augmented approach to Customer Success. You’ll partner deeply with Product, Support, Education, RevOps, and Marketing to execute a unified digital motion. What You'll Do: Build a unified digital CS strategy that scales across all segments and products driving efficiency, retention, and product adoption through digital channels. Design and operationalize tech-touch and hybrid engagement models including digital success planning and lifecycle-based journey orchestration. Embed automation and AI into the customer journey from onboarding flows and stakeholder alerts to in-app engagement and intelligent nudges. Own the digital engagement tech stack, including Gainsight, PX, AI copilots/agents, knowledge systems, community platforms, and LMS tools. Drive community-led success by integrating digital CS with our customer community and education functions supporting peer learning, events, and enablement at scale. Collaborate with Support on agentic strategies, chatbot design, and proactive deflection methods to reduce case volume and improve self-service rates. Define and manage a KPI framework that demonstrates the impact of digital success programs on retention, NRR, product usage, and cost-to-serve. Lead a high-performing team of digital CS managers, program owners, and cross-functional partners to deliver outcomes at scale. Drive change management efforts by navigating organizational shifts and executing strategic transformation initiatives across entire Customer Success organization, not limited to digital strategies Develop and mentor leadership talent within the GTM team, with a focus on growing future managers and strengthening organizational depth. Actively engage with Executive Leadership team to align and advance company-wide Digital Customer Success priorities, including product innovation and prioritization. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. What We're Looking For: 10+ years of experience in CS, digital programs, or scaled operations roles in B2B SaaS Proven track record leading large-scale digital CS transformations (ideally across multiple segments) Familiarity with AI tooling, journey orchestration, and agentic models in CS Strong understanding of community-led growth, customer education, and LMS strategies Experience with metrics-based storytelling and reporting to senior leadership A builder mindset where you bring structure, speed, and clarity to ambiguous problems A strong sense of ownership and urgency; you’re outcome-oriented and scrappy Why You’ll Love It Here: Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few: Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. The starting base salary range for this role is $154,000-$200,200 USD annually. This role is also eligible for commission based on performance and participation in Gainsight’s equity program. Actual compensation may vary based on factors such as skills, experience, and location. We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset. Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here. Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive. Our Parody Videos: No explanation needed. Just watch them here! Additional Information: We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates. If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com. If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Gainsight helps you grow your business faster and more efficiently with a single product suite that enables you to deliver value to today’s always-on customer at every moment of their journey. With Gainsight’s Customer Communities, Product Experience, Customer Success, and Customer Education products, it’s never been easier to scale your business, grow your revenue, and retain your customers. Winning The Human Way Leading the industry with award-winning software is rewarding. But the best moments—the ones we tell our moms about—happen when we’re together with our customers, colleagues, and partners. Our mission is to prove that you can win in business by being Human-First. For us, that means cultivating innovative ideas, nourishing a deep connection to our communities, introducing industry-defining products, and never saying no to a moment of childlike joy.