Gainsight

The Senior Accounting Analyst will support Gainsight’s financial integrity by executing core accounting activities such as journal entries, reconciliations, and financial reporting. The role also involves contributing to complex areas like technical accounting, capitalized software, equity, and M&A. | Candidates should have a bachelor's degree in Accounting or Finance and 8 years of related experience, including 3-5 years in Public Accounting Audit. A strong understanding of US GAAP and technical accounting concepts is required, along with a CPA certification. | We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link. About This Role: We’re looking for a full-time Senior Accounting Analyst to join our finance team reporting to the Sr Manager Technical Accounting. This role is a remote role based in the United States. In this role, you’ll play a key role in supporting Gainsight’s financial integrity and operational accounting excellence by executing core accounting activities such as journal entries, reconciliations, close procedures, and financial reporting, while also contributing to complex areas like technical accounting, capitalized software, equity, and M&A. This is a great opportunity for someone who thrives in a fast-paced, global environment and enjoys working cross-functionally with teams like FP&A, Legal, Business Operations, auditors, tax advisors, and external consultants. The ideal candidate brings strong skills in operational accounting, technical accounting research, and process improvement. What You'll Do: Participate in the global month-end close and consolidation process, including preparation of journal entries, account reconciliations and assisting in timely and accurate financial reporting and flux analyses. Assist in the management of the monthly accounting and detailed reconciliations of commissions, partnering closely with the commission compensation teams. Prepare and support the monthly and quarterly accounting for transactions related to debt, capitalized software, intangible assets, and equity instruments. Identify opportunities to improve accounting processes and scalability in systems and workflows. Perform accounting disclosure and technical accounting research, prepare accounting memos, conclude on accounting positions for transactions and new accounting standards, and develop and maintain accounting policies in accordance with GAAP. Contribute to accounting integrations and collaborate with the accounting team, deals team, valuation specialists, and business operations for M&A and purchase accounting purposes. Assist in the internal control environment as it relates to overall financial transactions and processes, and regularly monitor and assess risks associated with our current and new processes. Collaborate with external auditors on financial statement and statutory audits (preparing support for audit requests, answering audit queries, managing audit timeline and status) Lead the preparation of the annual consolidated financial statements and related disclosures and support. Facilitate and assist tax advisors with corporate tax returns, tax provision, and other statutory/compliance filings for domestic and international entities. Manage and maintain the cap table and related records for equity and equity-related instruments Participate in ad-hoc projects, system enhancements, and automation initiatives to improve accuracy and efficiency in financial reporting. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events. What We're Looking For: [Bachelors Degree (or equivalent experience) and/or 8 years of related experience in Accounting and/or Audit. 3 - 5 years of Public Accounting Audit experience required. Strong understanding of US GAAP and technical accounting concepts. CPA (or equivalent) required. Bachelor’s degree in Accounting, Finance or related field of study. Advanced Microsoft Excel skills. Experience with high-growth companies, ideally in the SaaS industry. Excellent written and verbal communication skills. Ability to multitask, stay organized and prioritize deadlines in a fast-paced environment. Analytical mind-set to approaching problems and strong attention to detail. Ability to work independently with general supervision. Intellectual curiosity, self-starter, and solutions oriented. Collaborative team player who enjoys an environment of continuous learning and contributing for shared success. Why You’ll Love It Here: Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few: Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. The starting base salary range for this role is $95,000 – $120,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program. We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset. Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here. Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive. Our Parody Videos: No explanation needed. Just watch them here! If this sounds like the right role for you, we’d love to hear from you. Additional Information: We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates. If you require accommodations or have questions about how your personal data will be used during the hiring process, please let the recruiting team know. If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Gainsight helps you grow your business faster and more efficiently with a single product suite that enables you to deliver value to today’s always-on customer at every moment of their journey. With Gainsight’s Customer Communities, Product Experience, Customer Success, and Customer Education products, it’s never been easier to scale your business, grow your revenue, and retain your customers. Winning The Human Way Leading the industry with award-winning software is rewarding. But the best moments—the ones we tell our moms about—happen when we’re together with our customers, colleagues, and partners. Our mission is to prove that you can win in business by being Human-First. For us, that means cultivating innovative ideas, nourishing a deep connection to our communities, introducing industry-defining products, and never saying no to a moment of childlike joy.

Drive product strategy by connecting customer insights with technical teams, prioritize features based on market needs, and collaborate cross-functionally to align product roadmap with business goals. | 8+ years of product management or related experience in B2B SaaS, strong communication and analytical skills, ability to work with global teams, and passion for customer engagement. | We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link. About This Role: We’re looking for a full-time Senior Product Manager to join our Product team reporting to the VP Product Management - CS and A. This role is a remote role based in the United States. In this role, you’ll play a key role in connecting customer and market insights with our product strategy by serving as the vital bridge between customers and prospects in key markets and our technical product teams in India. This is a great opportunity for someone who thrives in a dynamic, customer-focused environment and enjoys working cross-functionally with teams like Product, Sales, Marketing, and Customer Success. The ideal candidate brings strong skills in product strategy, customer engagement, and market analysis. What You'll Do: Customer Engagement: Regularly meet with customers and prospects to understand their needs, gather insights on market trends, and identify strategic initiatives. Strategic Prioritization: Translate customer feedback into actionable product priorities, working closely with the India-based PM and R&D teams to deliver features that meet market demands. Building Customer Trust: Develop strong relationships with key customers by addressing their feedback and aligning the product roadmap to meet their needs and expectations. Cross-Team Collaboration: Partner with Sales, Customer Success, and Marketing teams to ensure product features align with strategies and drive business value. Product Advocacy: Champion the product roadmap by representing the team and product vision, to inspire and engage both internal and external audiences. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role may require occasional travel (up to 20%) for customer meetings, internal collaboration, or company events. What We're Looking For: 8+ years of product management or related experience, preferably in B2B SaaS, with a proven track record of working closely with customers. Bachelor’s degree in a relevant field; a post-graduate degree is preferred. Strong interpersonal and communication abilities to influence stakeholders at all levels. Analytical thinking and problem-solving skills. Proven ability to manage multiple priorities in a fast-paced environment. Experience collaborating with global teams across locations and cultures. Passion for customer engagement and understanding market dynamics. Demonstrated success in aligning product strategy with user needs. Ability to foster trust and build strong relationships with both internal teams and customers. Why You’ll Love It Here: Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few: Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. The starting base salary range for this role is $167,000 – $178,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program. We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset. Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here. Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive. Our Parody Videos: No explanation needed. Just watch them here! If this sounds like the right role for you, we’d love to hear from you. Additional Information: We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates. If you require accommodations or have questions about how your personal data will be used during the hiring process, please let the recruiting team know. If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Gainsight helps you grow your business faster and more efficiently with a single product suite that enables you to deliver value to today’s always-on customer at every moment of their journey. With Gainsight’s Customer Communities, Product Experience, Customer Success, and Customer Education products, it’s never been easier to scale your business, grow your revenue, and retain your customers. Winning The Human Way Leading the industry with award-winning software is rewarding. But the best moments—the ones we tell our moms about—happen when we’re together with our customers, colleagues, and partners. Our mission is to prove that you can win in business by being Human-First. For us, that means cultivating innovative ideas, nourishing a deep connection to our communities, introducing industry-defining products, and never saying no to a moment of childlike joy.

Lead end-to-end onboarding and delivery of enterprise software implementations, managing project scope, timelines, risks, and stakeholder communications to ensure successful customer outcomes. | Bachelor's degree or equivalent, 5+ years managing enterprise software implementations or related consulting, strong communication and stakeholder management skills, experience with SaaS platforms and project management methodologies, and ability to travel up to 15%. | About Gainsight: Gainsight is the retention engine behind the world's most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight's applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link. About This Role: We're looking for a full-time Strategic Engagement Manager (SEM) to join our Professional Services team, reporting to the SEM Manager. This role is a remote role based in the United States. In this role, you'll play a key role in driving successful enterprise-level implementations of the Gainsight platform for our customers by owning the end-to-end onboarding and delivery lifecycle. This is a great opportunity for someone who thrives in a fast-paced, client-facing environment and enjoys working cross-functionally with teams like Sales, Customer Success, Product, and Engineering. The ideal candidate brings strong skills in enterprise project management, stakeholder communication, and enterprise software implementation. What You'll Do: • Execute complex software implementation projects while partnering closely with executive-level client sponsors to ensure alignment on scope, timeline, and desired business outcomes. • Drive onboarding efforts for new and existing customers, prescribing best-practice recommendations that tie directly to their objectives. • Develop and maintain detailed project plans, work breakdown structures, and communication cadences to ensure on-time, on-budget delivery. • Track project scope and, when necessary, estimate and execute change orders in partnership with the customer. • Produce comprehensive weekly status reports and executive communications to keep internal and external stakeholders informed. • Proactively identify project risks and issues, developing and executing mitigation plans to maintain project health. • Coach and mentor project team members (often across multiple time zones) to facilitate effective teamwork and knowledge transfer. • Contribute to the continuous improvement of Professional Services by creating templates, policies, and tools that scale our delivery capabilities. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. What We're Looking For: • Bachelors Degree (or equivalent experience, preferably with Project Management certification (e.g., PMP, PRINCE2) and/or 5 years of related experience • 5+ years of experience managing enterprise-grade software implementation or professional services projects, or in a related customer-facing consulting role. • Demonstrated success leading cross-functional, geographically dispersed project teams of up to 5 members on engagements valued at $0.5M+. • In-depth knowledge of both waterfall and agile project management methodologies and tools. • Executive presence with highly developed communication, presentation, and stakeholder-management skills. • Proven ability to create structure in ambiguous situations and design effective delivery processes. • Experience working with complex, multi-divisional, multi-geographical customers. • Up to 10-15% travel for customer onsite meetings. • Prior experience implementing Customer Success or CRM platforms (e.g., Gainsight, Salesforce) preferred. • Exposure to SaaS business models and metrics preferred Why You'll Love It Here: Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few: Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. • The starting base salary range for this role is $71,000 - $91,200 USD annually. This role is also eligible for commission based on performance and participation in Gainsight's equity program. Actual compensation may vary based on factors such as skills, experience, and location. • We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset. Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here. Our Growth Opportunities: From mentoring to career development opportunities, we're passionate about helping our teammates learn, grow, and thrive. Our Parody Videos: No explanation needed. Just watch them here! Additional Information: We're committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates. If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com. If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.

Lead technical consulting and strategy for Gainsight customers to maximize adoption and scalability of the platform. | 5-8+ years in professional services or enterprise product implementation with deep technical skills in CRM, SaaS platforms, APIs, and strong communication and leadership abilities. | We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link. About This Role: We’re looking for a full-time Senior Solutions Architect to join our services team reporting to the Senior Manager, Technical Delivery. This role is a remote role based in the United States. In this role, you'll play a critical role in ensuring existing Gainsight clients maximize the value of their investment by serving as a lead technical consultant deeply embedded within their account team. You will be responsible for driving the technical strategy and ensuring your customers' usage of Gainsight follows best practices, maximizes adoption, and plans for long-term scalability. This is a great opportunity for someone who thrives in a customer-facing, consultative environment and enjoys working long-term, cross-functionally with account teams, including Customer Success Managers, Sales, and Solutions Consultants, to drive customer outcomes. You will also serve as an escalation point and mentor for other team members. The ideal candidate brings expert skills in technical consultation, complex problem-solving, and strategic advisory. What You'll Do: Be responsible for nurturing existing Gainsight customers to increase adoption and expansion via technical strategy. Work in tandem with the Customer Success team and drive technical initiatives to achieve customer outcomes. Develop and Integrate yourself into your customers' operations team to support Gainsight. Conduct requirement gathering sessions in order to interpret and deeply understand business requirements while documenting those details in a thorough and interpretable fashion. Ensure their Gainsight instance is configured following best practices to fit business needs and plans for scalability. Configure the Gainsight community and education platforms per the desired specifications and conduct enablement sessions to the customer's key stakeholders. Establish strong rapport and manage expectations with client & stakeholders on an ongoing basis. Proactively identify and escalate potential issues/risks and partner with both internal & external stakeholders for mitigation/resolution. Maintain a deep understanding of Customer Success to be a trusted thought leader and advisor with your customers. Work with the product team to stay ahead of future enhancements to Gainsight's products. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role may require occasional travel for team meetings, training, or company events. What We're Looking For: Must-have skills or experience: 5-8+ years of recent Professional Services/Enterprise product implementation or related experience, and a BA/BS degree (or equivalent combination of education and experience), required. SaaS experience is preferred. Deep technical skills and aptitude are required - expert-level knowledge of CRM, databases, data integration processes, Salesforce.com, and various SaaS platforms are considered relevant. Deep understanding and implementation experience with Web services, APIs and Webhooks. Proven ability to lead complex requirement gathering sessions and develop strategic technical roadmaps by actively listening and asking probing questions. Demonstrated executive presence and confidence in communicating with technical, business, and senior leader stakeholders. Exceptional communication, presentation, consultative and leadership skills. Experience in working with highly complex, multi-divisional, multi-geographical customers. Demonstrated ability to create structure in ambiguous situations and design effective processes. Capability to be dynamic and adapt quickly in a fast-paced environment. Nice-to-have skills or experience: SFDC experience/certification is a plus. Hands-on 3+ years of JavaScript, HTML, and CSS. Mobile development is a plus. Experience troubleshooting SSO-related issues. Prior experience mentoring junior team members or acting as a team lead. Experience with enterprise-level data architecture and strategy Why You’ll Love It Here: Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few: Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. The starting base salary range for this role is $100,000 to $122,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program. We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset. Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here. Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive. Our Parody Videos: No explanation needed. Just watch them here! If this sounds like the right role for you, we’d love to hear from you. Additional Information: We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates. If you require accommodations or have questions about how your personal data will be used during the hiring process, please let the recruiting team know. If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Gainsight helps you grow your business faster and more efficiently with a single product suite that enables you to deliver value to today’s always-on customer at every moment of their journey. With Gainsight’s Customer Communities, Product Experience, Customer Success, and Customer Education products, it’s never been easier to scale your business, grow your revenue, and retain your customers. Winning The Human Way Leading the industry with award-winning software is rewarding. But the best moments—the ones we tell our moms about—happen when we’re together with our customers, colleagues, and partners. Our mission is to prove that you can win in business by being Human-First. For us, that means cultivating innovative ideas, nourishing a deep connection to our communities, introducing industry-defining products, and never saying no to a moment of childlike joy.

Lead large-scale customer success implementations, manage multi-workstream software projects, engage executive stakeholders, and drive strategic account plans to deliver measurable business outcomes. | Bachelor's degree or equivalent experience, 5+ years managing enterprise IT/software projects, strong stakeholder management, proficiency with CRM and project management tools, and preferably project management certification. | We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link. About This Role: We’re looking for a full-time Senior Technical Project Manager to join our Services team reporting to the Manager, SEM. This role is a remote role based in the United States. In this role, you’ll play a key part in driving customer success and expanding Gainsight’s impact by leading large-scale implementations and ensuring our solutions deliver measurable business outcomes. This is a great opportunity for someone who thrives in a fast-paced, client-facing environment and enjoys working cross-functionally with teams like Customer Success, Account Management, and Solution Architecture. The ideal candidate brings strong skills in project management, stakeholder engagement, and strategic problem-solving. What You'll Do: Translate customer business requirements into delivery-ready scope. Assess customer readiness through CS maturity, data availability, and client resources. Execute multi-workstream software and services projects for existing customers, including red-account recovery plans and expansion into new business units. Partner closely with executive sponsors to define scope, success criteria, timelines, budgets, and change-management approaches. Drive strategic account plans in partnership with Customer Success, Account Management, and Solution Architecture to deliver cohesive outcomes for enterprise clients. Track and manage engagement scope; scope, price, and secure approval for change orders as required. Develop and maintain detailed project plans and work breakdown structures, leveraging CRM (e.g., Salesforce), PSA (e.g., Kantata), PM tools (e.g., Smartsheet), and collaboration platforms (e.g., Slack, G Suite). Produce executive-level status reports, run steering-committee meetings, and communicate progress, risks, and mitigation plans. Identify, communicate, and proactively mitigate risks to ensure client satisfaction and successful delivery. Build and nurture long-term relationships with VP and C-level stakeholders to drive trust, advocacy, and upsell opportunities. Motivate and guide cross-functional, geographically dispersed teams; foster knowledge sharing and continuous improvement. Contribute to Professional Services practice development by creating reusable assets, methodologies, and best practices, while staying current with industry trends. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role may require occasional travel (10–15%) for customer onsite engagements, and for team meetings, training, or company events. What We're Looking For: Must-have skills or experience Bachelors Degree (or equivalent experience) and/or 8 years of related experience. 5+ years of experience managing enterprise-grade customer engagements in Professional Services, Management Consulting, or Customer Success. Proven record of managing multiple concurrent IT/software projects with contract values exceeding $100K, and influencing engagements up to $1M+. Exceptional stakeholder-management and relationship-building skills within complex, multi-geographical customer environments. Demonstrated success executing expansions and integrations within large accounts aligning delivery to evolving client needs. Strong communication, presentation, and consultative skills for technical, business, and executive audiences. Proficiency with CRM, PSA, project management, and collaboration tools (e.g., Salesforce, Kantata, Smartsheet, Slack, G Suite). Ability to thrive in a dynamic, fast-paced environment with a passion for continuous learning and excellence. Project Management certification (PMP, PRINCE2, or equivalent) preferred. Nice-to-have skills or experience Experience implementing Customer Success or CRM platforms (e.g., Gainsight, Salesforce). Familiarity with SaaS metrics, subscription-business models, and change-management frameworks (e.g., Prosci, ADKAR). Why You’ll Love It Here: Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few: Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. The starting base salary range for this role is $100,000-$137,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program. We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset. Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here. Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive. Our Parody Videos: No explanation needed. Just watch them here! If this sounds like the right role for you, we’d love to hear from you. Additional Information: We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates. If you require accommodations or have questions about how your personal data will be used during the hiring process, please let the recruiting team know. If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Gainsight helps you grow your business faster and more efficiently with a single product suite that enables you to deliver value to today’s always-on customer at every moment of their journey. With Gainsight’s Customer Communities, Product Experience, Customer Success, and Customer Education products, it’s never been easier to scale your business, grow your revenue, and retain your customers. Winning The Human Way Leading the industry with award-winning software is rewarding. But the best moments—the ones we tell our moms about—happen when we’re together with our customers, colleagues, and partners. Our mission is to prove that you can win in business by being Human-First. For us, that means cultivating innovative ideas, nourishing a deep connection to our communities, introducing industry-defining products, and never saying no to a moment of childlike joy.

Manage end-to-end enterprise software implementation projects, ensuring alignment with client goals, on-time delivery, risk mitigation, and stakeholder communication. | Bachelor's degree or equivalent, 5+ years managing enterprise software implementation or professional services projects, strong communication and leadership skills, experience with project management methodologies, and preferably PMP certification. | About Gainsight: Gainsight is the retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link. About This Role: We’re looking for a full-time Strategic Engagement Manager (SEM) to join our Professional Services team, reporting to the SEM Manager. This role is a remote role based in the United States. In this role, you’ll play a key role in driving successful enterprise-level implementations of the Gainsight platform for our customers by owning the end-to-end onboarding and delivery lifecycle. This is a great opportunity for someone who thrives in a fast-paced, client-facing environment and enjoys working cross-functionally with teams like Sales, Customer Success, Product, and Engineering. The ideal candidate brings strong skills in enterprise project management, stakeholder communication, and enterprise software implementation. What You'll Do: • Execute complex software implementation projects while partnering closely with executive-level client sponsors to ensure alignment on scope, timeline, and desired business outcomes. • Drive onboarding efforts for new and existing customers, prescribing best-practice recommendations that tie directly to their objectives. • Develop and maintain detailed project plans, work breakdown structures, and communication cadences to ensure on-time, on-budget delivery. • Track project scope and, when necessary, estimate and execute change orders in partnership with the customer. • Produce comprehensive weekly status reports and executive communications to keep internal and external stakeholders informed. • Proactively identify project risks and issues, developing and executing mitigation plans to maintain project health. • Coach and mentor project team members (often across multiple time zones) to facilitate effective teamwork and knowledge transfer. • Contribute to the continuous improvement of Professional Services by creating templates, policies, and tools that scale our delivery capabilities. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. What We're Looking For: • Bachelors Degree (or equivalent experience, preferably with Project Management certification (e.g., PMP, PRINCE2) and/or 5 years of related experience • 5+ years of experience managing enterprise-grade software implementation or professional services projects, or in a related customer-facing consulting role. • Demonstrated success leading cross-functional, geographically dispersed project teams of up to 5 members on engagements valued at $0.5M+. • In-depth knowledge of both waterfall and agile project management methodologies and tools. • Executive presence with highly developed communication, presentation, and stakeholder-management skills. • Proven ability to create structure in ambiguous situations and design effective delivery processes. • Experience working with complex, multi-divisional, multi-geographical customers. • Up to 10-15% travel for customer onsite meetings. • Prior experience implementing Customer Success or CRM platforms (e.g., Gainsight, Salesforce) preferred. • Exposure to SaaS business models and metrics preferred Why You’ll Love It Here: Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few: Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. • The starting base salary range for this role is $71,000 – $91,200 USD annually. This role is also eligible for commission based on performance and participation in Gainsight’s equity program. Actual compensation may vary based on factors such as skills, experience, and location. • We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset. Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here. Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive. Our Parody Videos: No explanation needed. Just watch them here! Additional Information: We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates. If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com. If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.

Lead product vision and roadmap for AI-powered customer success agents, collaborate with design, engineering, and go-to-market teams, and drive product execution and iteration. | 3-5+ years SaaS product management with AI/ML experience, strong enterprise post-sales knowledge, prototyping AI solutions, data-driven decision making, and excellent communication. | We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link. About This Role: We’re looking for a full-time Senior Product Manager to join our Product team reporting to the SVP, Atlas. This role is a remote role based in the United States. In this role, you’ll play a key role in shaping Gainsight’s new Atlas suite, which is redefining how post-sales teams operate by delivering AI-powered autonomous agents that elevate customer success, professional services, and revenue expansion. You’ll do this by taking agents from napkin sketch to in-production usage with Fortune 500 design partners—balancing vision, ruthless prioritization, and hands-on execution in a fast-moving startup environment. This is a great opportunity for someone who thrives in building from zero-to-one and enjoys working cross-functionally with design, engineering, and go-to-market teams. The ideal candidate brings strong skills in product strategy, execution, and cross-functional collaboration. What You'll Do: Own the agent roadmap. Frame the product vision, turn ambiguous problems into hypotheses and MVPs, and maintain a clear, data-backed backlog that ladders to Atlas and Gainsight OKRs. Partner with customers. Conduct discovery with Sales, CS, and Professional Services leaders to deeply understand workflows, pricing sensitivities, and success criteria after the deal closes. Validate solutions via rapid prototypes and live pilots. Drive execution with engineering & design. Write crisp PRDs / specs, craft prompts, and iterate quickly with LLMs and tools like Lovable, Cursor, etc. Facilitate sprint rituals and unblock the team. Measure & iterate. Define success metrics, set up analytics, and run A/B tests to optimize agent performance, usability, and commercial impact. Evangelize & enable. Train Sales and CS on positioning and pricing, craft release notes and demos, and present progress to exec sponsors and enterprise customers. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. What We're Looking For: Must-have skills or experience: 3–5 + years of SaaS PM experience shipping production-grade products (ideally AI/ML-driven) with meaningful user adoption. Ability to speak enterprise post-sales fluently. You’ve built or sold tools for Customer Success, Renewals, Professional Services, or adjacent revenue teams, and know their KPIs and pain points. Prototype with AI daily. You’re comfortable prompting GPT-4o, chaining calls, evaluating models vs. RAG pipelines, and hacking quick demos in Python/TypeScript or no-code tools. Experience of making data your co-pilot. You interrogate Snowflake or BigQuery, run funnel analyses, and translate insights into product bets. Communicating like a founder. Whether writing a one-pager, running a customer call, or debating trade-offs with engineers, you clarify the “why,” inspire action, and welcome feedback. Thriving in ambiguity. Deadlines excite you, hats are interchangeable, and “good enough this week” beats “perfect next quarter.” Nice-to-have skills or experience: Prior software engineering, data-science, or agentic-framework (LangChain, AutoGen, CrewAI, etc.) experience. Exposure to pricing & packaging for consumption-based or value-based SaaS models. Track record co-developing products with large enterprises or strategic design partners. Why You’ll Love It Here: Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few: Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. The starting base salary range for this role is $115,000-$148,000 USD annually. This role is also eligible for commission based on performance and participation in Gainsight’s equity program. Actual compensation may vary based on factors such as skills, experience, and location. We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset. Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here. Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive. Our Parody Videos: No explanation needed. Just watch them here! If this sounds like the right role for you, we’d love to hear from you. Additional Information: We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates. If you require accommodations or have questions about how your personal data will be used during the hiring process, please let the recruiting team know. If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Gainsight helps you grow your business faster and more efficiently with a single product suite that enables you to deliver value to today’s always-on customer at every moment of their journey. With Gainsight’s Customer Communities, Product Experience, Customer Success, and Customer Education products, it’s never been easier to scale your business, grow your revenue, and retain your customers. Winning The Human Way Leading the industry with award-winning software is rewarding. But the best moments—the ones we tell our moms about—happen when we’re together with our customers, colleagues, and partners. Our mission is to prove that you can win in business by being Human-First. For us, that means cultivating innovative ideas, nourishing a deep connection to our communities, introducing industry-defining products, and never saying no to a moment of childlike joy.

Manage end-to-end enterprise software implementation projects, coordinate with executive sponsors, develop project plans, track scope and risks, and mentor team members. | Bachelor's degree or equivalent, 5+ years managing enterprise software or professional services projects, strong communication and stakeholder management skills, knowledge of waterfall and agile methodologies, and experience with SaaS platforms preferred. | About Gainsight: Gainsight is the retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link. About This Role: We’re looking for a full-time Strategic Engagement Manager (SEM) to join our Professional Services team, reporting to the SEM Manager. This role is a remote role based in the United States. In this role, you’ll play a key role in driving successful enterprise-level implementations of the Gainsight platform for our customers by owning the end-to-end onboarding and delivery lifecycle. This is a great opportunity for someone who thrives in a fast-paced, client-facing environment and enjoys working cross-functionally with teams like Sales, Customer Success, Product, and Engineering. The ideal candidate brings strong skills in enterprise project management, stakeholder communication, and enterprise software implementation. What You'll Do: Execute complex software implementation projects while partnering closely with executive-level client sponsors to ensure alignment on scope, timeline, and desired business outcomes. Drive onboarding efforts for new and existing customers, prescribing best-practice recommendations that tie directly to their objectives. Develop and maintain detailed project plans, work breakdown structures, and communication cadences to ensure on-time, on-budget delivery. Track project scope and, when necessary, estimate and execute change orders in partnership with the customer. Produce comprehensive weekly status reports and executive communications to keep internal and external stakeholders informed. Proactively identify project risks and issues, developing and executing mitigation plans to maintain project health. Coach and mentor project team members (often across multiple time zones) to facilitate effective teamwork and knowledge transfer. Contribute to the continuous improvement of Professional Services by creating templates, policies, and tools that scale our delivery capabilities. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. What We're Looking For: Bachelors Degree (or equivalent experience, preferably with Project Management certification (e.g., PMP, PRINCE2) and/or 5 years of related experience 5+ years of experience managing enterprise-grade software implementation or professional services projects, or in a related customer-facing consulting role. Demonstrated success leading cross-functional, geographically dispersed project teams of up to 5 members on engagements valued at $0.5M+. In-depth knowledge of both waterfall and agile project management methodologies and tools. Executive presence with highly developed communication, presentation, and stakeholder-management skills. Proven ability to create structure in ambiguous situations and design effective delivery processes. Experience working with complex, multi-divisional, multi-geographical customers. Up to 10-15% travel for customer onsite meetings. Prior experience implementing Customer Success or CRM platforms (e.g., Gainsight, Salesforce) preferred. Exposure to SaaS business models and metrics preferred Why You’ll Love It Here: Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few: Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. The starting base salary range for this role is $71,000 – $91,200 USD annually. This role is also eligible for commission based on performance and participation in Gainsight’s equity program. Actual compensation may vary based on factors such as skills, experience, and location. We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset. Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here. Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive. Our Parody Videos: No explanation needed. Just watch them here! Additional Information: We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates. If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com. If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Gainsight helps you grow your business faster and more efficiently with a single product suite that enables you to deliver value to today’s always-on customer at every moment of their journey. With Gainsight’s Customer Communities, Product Experience, Customer Success, and Customer Education products, it’s never been easier to scale your business, grow your revenue, and retain your customers. Winning The Human Way Leading the industry with award-winning software is rewarding. But the best moments—the ones we tell our moms about—happen when we’re together with our customers, colleagues, and partners. Our mission is to prove that you can win in business by being Human-First. For us, that means cultivating innovative ideas, nourishing a deep connection to our communities, introducing industry-defining products, and never saying no to a moment of childlike joy.

The Senior Director, Digital Customer Success will build and lead a digital-first engagement model to enhance customer experiences across the entire lifecycle. This role involves overseeing strategy and execution in areas such as digital customer success, community engagement, and AI integration. | Candidates should have over 10 years of experience in customer success or digital programs, with a proven track record in leading large-scale digital transformations. Familiarity with AI tools, community-led growth, and metrics-based reporting is essential. | About Gainsight: Gainsight is the retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link. About This Role: We’re looking for a full-time Senior Director, Digital CS to join our Customer Success team reporting to the Chief Customer Officer. This role is a remote role based in the United States. In this role, you’ll play a key role in building and leading our digital-first engagement model, enabling scalable, tech-powered customer experiences across the full lifecycle and across our entire customer operating system. This role spans the entire post-sale customer journey, overseeing both strategy and execution across five major domains: Digital Customer Success and Tech-Touch Programs, Community and Education Strategy, Product Experience, AI and Agentic Customer Engagement, and Support Collaboration and Deflection Efficiency. This is a rare opportunity for a senior operator and strategist to lead a modern, data-driven, and AI-augmented approach to Customer Success. You’ll partner deeply with Product, Support, Education, RevOps, and Marketing to execute a unified digital motion. What You'll Do: Build a unified digital CS strategy that scales across all segments and products driving efficiency, retention, and product adoption through digital channels. Design and operationalize tech-touch and hybrid engagement models including digital success planning and lifecycle-based journey orchestration. Embed automation and AI into the customer journey from onboarding flows and stakeholder alerts to in-app engagement and intelligent nudges. Own the digital engagement tech stack, including Gainsight, PX, AI copilots/agents, knowledge systems, community platforms, and LMS tools. Drive community-led success by integrating digital CS with our customer community and education functions supporting peer learning, events, and enablement at scale. Collaborate with Support on agentic strategies, chatbot design, and proactive deflection methods to reduce case volume and improve self-service rates. Define and manage a KPI framework that demonstrates the impact of digital success programs on retention, NRR, product usage, and cost-to-serve. Lead a high-performing team of digital CS managers, program owners, and cross-functional partners to deliver outcomes at scale. Drive change management efforts by navigating organizational shifts and executing strategic transformation initiatives across entire Customer Success organization, not limited to digital strategies Develop and mentor leadership talent within the GTM team, with a focus on growing future managers and strengthening organizational depth. Actively engage with Executive Leadership team to align and advance company-wide Digital Customer Success priorities, including product innovation and prioritization. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. What We're Looking For: 10+ years of experience in CS, digital programs, or scaled operations roles in B2B SaaS Proven track record leading large-scale digital CS transformations (ideally across multiple segments) Familiarity with AI tooling, journey orchestration, and agentic models in CS Strong understanding of community-led growth, customer education, and LMS strategies Experience with metrics-based storytelling and reporting to senior leadership A builder mindset where you bring structure, speed, and clarity to ambiguous problems A strong sense of ownership and urgency; you’re outcome-oriented and scrappy Why You’ll Love It Here: Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few: Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. The starting base salary range for this role is $154,000-$200,200 USD annually. This role is also eligible for commission based on performance and participation in Gainsight’s equity program. Actual compensation may vary based on factors such as skills, experience, and location. We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset. Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here. Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive. Our Parody Videos: No explanation needed. Just watch them here! Additional Information: We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates. If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com. If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Gainsight helps you grow your business faster and more efficiently with a single product suite that enables you to deliver value to today’s always-on customer at every moment of their journey. With Gainsight’s Customer Communities, Product Experience, Customer Success, and Customer Education products, it’s never been easier to scale your business, grow your revenue, and retain your customers. Winning The Human Way Leading the industry with award-winning software is rewarding. But the best moments—the ones we tell our moms about—happen when we’re together with our customers, colleagues, and partners. Our mission is to prove that you can win in business by being Human-First. For us, that means cultivating innovative ideas, nourishing a deep connection to our communities, introducing industry-defining products, and never saying no to a moment of childlike joy.