Gainsight

Compensation

Full Description

Job Description: • Inform the strategy and execution of our global customer recognition and advocacy ecosystem • Operationalize and manage high-touch initiatives, including the Executive Sponsor Program and Customer Advisory Boards (CAB) • Orchestrate the end-to-end production of customer success stories, video testimonials, and case studies • Drive our third-party review strategy on critical platforms (e.g., Gartner Peer Insights, G2) • Partner with Sales and Customer Success to scale our reference and referral programs Requirements: • 8+ years of relevant experience in Customer Marketing, Advocacy, or Strategic Marketing and a Bachelor’s degree (or equivalent combination of education and experience) • Proven ability to interface with and influence C-suite stakeholders, both internally and externally • A sharp ability to extract compelling, ROI-driven narratives from complex customer implementations • Experience building and scaling repeatable processes and playbooks for global programs • Nice-to-have: Hands-on experience using the Gainsight platform to drive customer engagement or advocacy workflows. • Nice-to-have: Experience leveraging AI-powered tools to scale content production or customer sentiment analysis. • Nice-to-have: Experience managing marquee in-person and virtual customer events. Benefits: • Fully covered medical premiums (employee-only) • Flexible PTO • 401(k) plan • Dental and vision coverage • Remote work options • $10,000 lifetime fertility stipend • Access to coworking spaces around the globe • Dedicated Recharge Holidays - one long weekend each quarter