FutureX.

Architect, design, and deploy agentic AI systems using advanced LLMs and scalable full-stack technologies in a hyper-growth startup environment. | Proven experience with agentic AI systems, React, Node.js, TypeScript, SQL/NoSQL databases, cloud DevOps, and applied GenAI in dynamic startup teams. | I am working with a hypergrowth HealthTech building an advanced Agentic AI platform, the role will be perfect for someone with deep expertise in architecting, designing, and deploying agentic AI systems. You will have experience within a hyper-growth start up and be excited about that culture. • Proven expertise in architecting, designing, and implementing agentic AI systems. • Strong background in building and scaling agentic systems. • Practical experience with at least one agentic framework and knowledge of others. • Hands-on experience leveraging advanced LLMs, fine-tuning them, and integrating them into production-grade software for real-world users. • Demonstrated success in dynamic startup settings and working with distributed global teams. • Proficiency in React and either Python or Node.js. • Solid understanding of ML, AI, and LLMs. Required Technical Skills Frontend: React, typescript Backend: Node/Express Databases: SQL and NoSQL DevOps: CI/CD pipelines, cloud platforms (GCP, Azure, AWS) AI: Expertise in Applied GenAI, LLMOps, and LLM evaluations

Provide expert technical support during the 3rd shift, troubleshoot hardware and software issues, collaborate with engineering teams, document cases, and improve support processes. | At least 3 years of technical support experience, strong networking and security knowledge, excellent problem-solving and communication skills, and ability to work overnight shifts in a hybrid environment. | Job Title: Technical Support Engineer - 3rd Shift Company Overview: Futurex is a leading provider of innovative cybersecurity solutions, dedicated to protecting sensitive data for businesses worldwide. With a strong commitment to technology and customer service, Futurex fosters a collaborative environment where employees can grow and make a significant impact. Role Overview: As a Technical Support Engineer on the 3rd shift, you will play a critical role in ensuring our customers receive timely and effective technical assistance. You will be the frontline expert troubleshooting complex issues and providing solutions that enhance customer satisfaction and product reliability. What You'll Do: - You will provide expert technical support to customers during the 3rd shift (12:00 am - 8:00 am CT), ensuring prompt resolution of issues. - You will troubleshoot and diagnose hardware and software problems related to Futurex products. - You will collaborate with engineering and product teams to escalate and resolve complex technical challenges. - You will document support cases and solutions clearly and accurately in the company’s ticketing system. - You will assist in developing and updating technical documentation and knowledge base articles. - You will participate in continuous learning to stay current with product updates and industry trends. - You will contribute to improving support processes and customer experience. What You Bring: - You have at least 3 years of experience in technical support or a related engineering role. - You possess strong knowledge of networking, security protocols, and hardware troubleshooting. - You have excellent problem-solving skills and the ability to work independently during overnight hours. - You demonstrate strong communication skills, both written and verbal, to effectively assist customers. - You are comfortable working in a hybrid environment, balancing on-site and remote responsibilities. Bonus Points If You Have: - Experience with cybersecurity products or encryption technologies. - Familiarity with ticketing systems such as Jira or Zendesk. - Certifications such as CompTIA Network+, Security+, or similar. - Previous experience working in a 3rd shift or overnight technical support role. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer flexible hybrid work arrangements to support work-life balance. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture focused on innovation. - We offer access to cutting-edge technology and tools to excel in your role. Ready to Apply? To join our team as a Technical Support Engineer on the 3rd shift, please submit your resume and cover letter through our careers page at www.futurex.com/careers. We look forward to hearing from you!

Provide expert technical support during 2nd shift, troubleshoot hardware/software/network issues, collaborate with teams, document cases, and maintain customer satisfaction. | 3+ years technical support experience, strong networking and security knowledge, excellent communication, ability to work 2nd shift independently and in a team. | Job Title: Technical Support Engineer - 2nd Shift Company Overview: Futurex is a leading provider of innovative cybersecurity solutions, dedicated to protecting sensitive data for businesses worldwide. With a strong commitment to technology and customer service, Futurex fosters a collaborative and dynamic work environment at its Engineering Campus in Bulverde, Texas. Role Overview: As a Technical Support Engineer on the 2nd shift, you will play a critical role in delivering exceptional technical assistance to our clients. You will troubleshoot complex issues, provide timely solutions, and contribute to the continuous improvement of our support processes. What You'll Do: - You will provide expert technical support to customers during the 2nd shift from 4:00 pm to 12:00 am (CT). - You will diagnose and resolve hardware, software, and network issues related to Futurex products. - You will collaborate with engineering and product teams to escalate and resolve complex technical problems. - You will document support cases and solutions clearly and accurately in the ticketing system. - You will assist in developing and updating technical documentation and knowledge base articles. - You will participate in on-call rotations and contribute to after-hours support as needed. - You will maintain a high level of customer satisfaction through effective communication and problem-solving. What You Bring: - Minimum of 3 years of experience in technical support or a related IT role. - Strong knowledge of networking protocols, security technologies, and hardware troubleshooting. - Experience with ticketing systems and remote support tools. - Excellent communication skills, both verbal and written. - Ability to work independently and as part of a team during the 2nd shift hours. Bonus Points If You Have: - Experience in cybersecurity or encryption technologies. - Familiarity with Linux and Windows operating systems. - Certifications such as CompTIA Network+, Security+, or similar. - Prior experience working in a hybrid work environment. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer flexible hybrid work arrangements combining on-site and remote work. - We offer opportunities for professional growth and continuous learning. - We offer a supportive and inclusive company culture focused on innovation. - We offer paid time off and wellness programs to support your work-life balance. Ready to Apply? To join our team as a Technical Support Engineer, please submit your resume and cover letter through our careers page at www.futurex.com/careers. We look forward to hearing from you!