Foxconn Industrial Internet - FII

Manage client accounts related to product repair services, coordinate repair activities, ensure SLA compliance, and collaborate cross-functionally to improve service delivery. | Bachelor's degree in Business, Engineering, Supply Chain, or related field, with 3+ years in account management or service delivery, and proficiency in data analysis tools. | We are looking for a customer focused Service Program Manager to join our Service & Repair Operations team. In this role, you will manage client accounts tied to product repair services — ensuring seamless communication, efficient service coordination, and strong customer satisfaction. You’ll act as the key contact for clients and work closely with our internal repair, logistics, and quality teams to manage manufacturing RMA processes, warranty claims, and service level agreements (SLAs). Duties and Responsibilities Serve as the main point of contact for assigned service accounts Coordinate product repair activities including RMA initiation, repair tracking, and returns Ensure SLA commitments, turnaround times, and quality expectations are met Manage escalations and ensure timely resolution of client concerns Collaborate cross-functionally with repair centers, logistics, quality, and engineering Provide regular service reports and host business reviews with clients Maintain accurate account documentation, contracts, and communication history Gather and relay client feedback for continuous service improvement Generate reports on material status and workflow KPIs Qualifications: Bachelor's degree in Business, Engineering, Supply Chain, or related field 3+ years of experience in account management, service delivery, or product repair operations Strong understanding of RMA, warranty, and service workflows Excellent communication, problem-solving, and relationship-building skills Proficiency in data analysis and reporting tools (e.g., Excel, Power BI, SQL) Experience working with electronics, consumer hardware, or OEM repair services is a plus Why Foxconn? After several years of development, Foxconn has become a leading enterprise in the global digital economy. It ranks second in the world in the electronic manufacturing service industry, and continues to contribute to the high-quality development of the digital economy. World's 2nd largest electronic manufacturing service industry 30+ Fully automatic smart factories 190,000+ Global Employees Fortune Global 500 - Ranked 22nd

Manage sourcing, procurement, and vendor relationships for MRO supplies and services supporting construction and facility projects while ensuring cost control and compliance. | 3+ years procurement experience, knowledge of construction materials and MRO supplies, contract negotiation skills, familiarity with ERP and construction management tools, and preferred certifications like CPSM or PMP. | Position Summary The MRO Procurement Buyer is responsible for overseeing the sourcing, procurement, and management of all Maintenance, Repair, and Operations (MRO) supplies and services required to support large-scale construction, renovation, and facility management projects. This includes building materials, equipment, tools, safety supplies, and service contracts. The role ensures timely and cost-effective procurement while maintaining compliance with construction codes, environmental standards, and safety regulations. Key Responsibilities Strategic Procurement & Vendor Management • Develop and execute procurement strategies for construction and facility renovation projects, including building materials, heavy equipment, tools, spare parts, utilities, and services. • Identify, qualify, and manage vendors and subcontractors to ensure quality, reliability, and compliance with project specifications. • Negotiate contracts, service agreements, and pricing with construction suppliers and service providers. • Build long-term relationships with general contractors, specialty subcontractors, and critical suppliers. Project Support & Materials Management • Ensure uninterrupted availability of MRO materials and services for construction schedules and facility build-outs. • Work closely with project managers, engineers, and site supervisors to forecast material needs, review construction schedules, and align procurement timelines. • Evaluate supplier lead times and capacity to meet aggressive construction deadlines. • Establish stocking and logistics plans for critical spare parts, consumables, and emergency needs during renovation phases. Cost Control & Compliance • Implement cost-control strategies to optimize spend on construction-related MRO categories. • Monitor budgets, track variances, and report savings opportunities. • Ensure compliance with local building codes, safety regulations, and environmental standards. • Partner with EHS and Legal teams to review vendor safety certifications, insurance, and risk management requirements. Process Improvement & Systems • Standardize procurement processes for construction and facilities projects, including requisition-to-pay workflows. • Support ERP/MRP and construction management software integration for procurement functions. • Drive continuous improvement in MRO sourcing practices, including leveraging bulk buying and consortium agreements for construction supplies. Collaboration & Leadership • Partner with Facilities, Engineering, and Project Management teams to align procurement strategies with renovation timelines. • Lead, mentor, and develop procurement staff supporting construction and facilities operations. • Provide regular project procurement updates to senior management. Qualifications • Bachelor’s degree in Supply Chain, Construction Management, Engineering, or related field. • 3+ years of procurement experience. • Strong knowledge of construction materials, MRO supplies, facility systems (HVAC, electrical, plumbing), and contractor services. • Proven negotiation and contract management expertise. • Experience with construction schedules and ability to identify excessive float/buffers and propose accelerated solutions. • Familiarity with ERP systems (e.g., SAP, Oracle) and construction management tools (Procore, Primavera, MS Project). • Certification (CPSM, PMP, or equivalent) preferred. Key Competencies • Deep understanding of construction procurement and facility operations. • Ability to analyze project schedules and align procurement accordingly. • Strong communication, negotiation, and relationship-building skills. • Hands-on, detail-oriented, and able to operate in fast-paced construction environments. • Strategic thinker with strong cost-control and problem-solving capabilities.

Lead and coordinate multiple interconnected projects and teams to meet production objectives on time, within budget, and to quality standards. | 3-5 years program or production management experience, strong project management skills, leadership, communication, and proficiency with PM software; PMP certification and manufacturing industry experience preferred. | Position Summary The Production Program Manager is a strategic leader who orchestrates the planning, execution, and delivery of a product or product line. This role is responsible for overseeing multiple, interconnected projects and teams to ensure that all production objectives are met on time, within budget, and to the highest quality standards. The Production Program Manager serves as a central point of contact, coordinating efforts across various departments, managing risks, and driving continuous improvement to optimize the production process and achieve business goals. Key Responsibilities • Stakeholder Communication: • Serve as the primary liaison between internal teams and external stakeholders (clients, partners, etc.). • Provide clear, concise, and timely updates on program progress, risks, and performance. • Foster strong relationships with all stakeholders to ensure alignment and collaboration. • Program Strategy and Planning: • Develop and implement a comprehensive program strategy that aligns with the company's business objectives. • Define program scope, goals, and deliverables in collaboration with cross-functional teams, including engineering, design, marketing, and operations. • Create and maintain a detailed program roadmap, including timelines, milestones, and resource allocation. • Project and Team Management: • Oversee and manage multiple projects simultaneously, ensuring clear communication and alignment among all project teams. • Coordinate and delegate tasks to project managers and team leads, ensuring that each project is on track and meeting its objectives. • Monitor the progress of all projects within the program and provide regular status reports to senior leadership and stakeholders. • Budget and Resource Management: • Develop and manage the program budget, tracking costs and ensuring maximum productivity and return on investment. • Allocate resources (personnel, equipment, and materials) effectively across all projects to optimize workflow and efficiency. • Negotiate and manage contracts with external vendors and suppliers as needed. • Risk and Issue Resolution: • Proactively identify potential risks, bottlenecks, and issues that could impact the program's timeline, budget, or quality. • Develop and implement mitigation strategies to address risks and resolve issues promptly. • Escalate critical issues to senior management when necessary, providing a clear analysis of the problem and proposed solutions. • Quality and Process Improvement: • Establish and enforce quality control standards throughout the production process. • Conduct regular inspections and audits to ensure compliance with quality, health, and safety regulations. • Identify opportunities for process improvement and implement changes to enhance efficiency, reduce costs, and improve product quality. Required Skills and Qualifications: • Proven experience as a Program Manager, Production Manager, or similar leadership role, preferably in a manufacturing, technology, or related industry. • Strong understanding of project management principles and methodologies (e.g., Agile, Scrum, Lean Six Sigma). • Exceptional leadership, communication, and interpersonal skills. • Ability to manage complex, cross-functional programs and teams. • Excellent problem-solving, analytical, and decision-making abilities. • Proficiency in project management software (e.g., Microsoft Project, Asana, Jira). • A Bachelor's degree in a relevant field (e.g., Business Administration, Engineering, Operations Management). • Over 3 years to 5 years experience Preferred Skills And Qualifications • Project Management Professional (PMP) or other relevant certifications. • Experience with a specific industry, such as film, software, or hardware manufacturing. • Knowledge of supply chain management and logistics. Powered by JazzHR DKWNIlrTGQ

Lead NPI and sustaining projects, coordinate cross-functional teams, manage project plans and schedules, oversee sample builds, drive procurement and tooling, and maintain customer relationships. | Minimum 3 years EMS program management experience in servers/PCs, technical knowledge of design tools, strong NPI cycle understanding, project budgeting and risk management skills, bilingual Mandarin-English proficiency. | Position Overview: The role involves leading New Product Introduction (NPI) and sustaining projects, managing cross-functional teams, and ensuring timely delivery of high-quality electronic products in an EMS environment. Key Responsibilities: • Lead New Product Introduction (NPI) and sustaining projects from concept to production. • Coordinate cross-functional teams to generate RFQ responses for customers. • Develop and maintain project plans, development schedules, and master build plans. • Oversee sample builds, including PCBA, mechanical parts, and system-level components. • Drive materials procurement, tooling, and factory capacity to meet customer demand. • Manage and maintain strong customer relationships. Key Requirements: • Minimum of 3 years’ experience in program management, design, or manufacturing of servers, PCs, notebooks, AIOs, tablets, or cell phones within an EMS environment. • Technical knowledge and familiarity with design engineering tools for servers, storage systems, PCs, or notebooks. • Strong understanding of new product development cycles. • Proficient in project budgeting and risk management. • Excellent presentation and communication skills in both Mandarin and English. Preferred Qualifications: • Bachelor’s degree in any engineering discipline. • Project Management Professional (PMP) certification. • English proficiency: TOEIC score ≥800 or IELTS ≥6.0. • Familiarity with enterprise servers, GPU servers, and AI servers. • Basic proficiency with scheduling tools such as MS Project. Powered by JazzHR About the Company: Foxconn Industrial Internet - FII

Lead NPI and sustaining projects, coordinate cross-functional teams, manage project plans and schedules, oversee sample builds, drive procurement and tooling, and maintain customer relationships. | Minimum 3 years EMS program management or design experience, technical knowledge of servers/PCs, project budgeting and risk management skills, bilingual Mandarin-English communication, and preferably PMP certification. | Position Overview: The role involves leading New Product Introduction (NPI) and sustaining projects, managing cross-functional teams, and ensuring timely delivery of high-quality electronic products in an EMS environment. Key Responsibilities: • Lead New Product Introduction (NPI) and sustaining projects from concept to production. • Coordinate cross-functional teams to generate RFQ responses for customers. • Develop and maintain project plans, development schedules, and master build plans. • Oversee sample builds, including PCBA, mechanical parts, and system-level components. • Drive materials procurement, tooling, and factory capacity to meet customer demand. • Manage and maintain strong customer relationships. Key Requirements: • Minimum of 3 years’ experience in program management, design, or manufacturing of servers, PCs, notebooks, AIOs, tablets, or cell phones within an EMS environment. • Technical knowledge and familiarity with design engineering tools for servers, storage systems, PCs, or notebooks. • Strong understanding of new product development cycles. • Proficient in project budgeting and risk management. • Excellent presentation and communication skills in both Mandarin and English. Preferred Qualifications: • Bachelor’s degree in any engineering discipline. • Project Management Professional (PMP) certification. • English proficiency: TOEIC score 800 or IELTS 6.0. • Familiarity with enterprise servers, GPU servers, and AI servers. • Basic proficiency with scheduling tools such as MS Project. Le6Eg32I4y

Manage supply chain coordination and cross-functional collaboration globally, oversee purchase orders and payments, maintain client relationships, and lead multiple projects to improve operational efficiency. | Bachelor's degree and 1-5 years experience in business or project management within electrical or manufacturing environments, with knowledge of manufacturing processes and strong leadership and communication skills. | Position Overview: The selected candidate will act as the primary liaison for a strategic business portfolio, overseeing supply chain coordination and facilitating cross-functional collaboration on a global scale. This role requires proactive engagement with clients to ensure alignment between organizational objectives and customer needs, while driving the execution of business initiatives. Required Qualifications: • Bachelor’s degree in Business Administration, Management, Supply Chain, Finance, or Engineering. • 1–5 years of professional experience in business management, account management, or project sales within an electrical or manufacturing environment. • Demonstrated knowledge of L6/L10 manufacturing processes and ODM/JDM business models; experience with PC, server, or storage products is highly desirable. Key Responsibilities: • Partner with executive leadership, customers, vendors, engineering, and operations teams to resolve complex business challenges and enhance process efficiency. • Manage purchase orders, outstanding payments, purchase price variances, and accounts payable/receivable, providing comprehensive updates during weekly commercial calls and internal review meetings. • Cultivate and maintain strong client relationships to support both ongoing operations and strategic business initiatives. • Oversee multiple concurrent projects, ensuring effective management of scope, scale, and timelines. • Lead operational improvement initiatives to optimize productivity and performance across global manufacturing sites. • Execute additional responsibilities as assigned to support organizational objectives. Core Competencies: • Exceptional project planning, organizational, and leadership capabilities. • Strong analytical and critical thinking skills with a high level of business acumen. • Ability to thrive under aggressive timelines and in fast-paced, dynamic environments. • Superior interpersonal, verbal, and written communication skills. Travel Requirement: ☒ Required