Fortra

Lead global procurement strategy, vendor and contract governance, cost reduction, procurement systems, and team development while integrating acquired teams. | Requires a bachelor’s degree or equivalent, substantial procurement, contract review, and vendor management experience, plus financial reporting knowledge; professional credentials are preferred. | Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more! While our company operates remotely, our current hiring strategy is focused on building talent communities in Atlanta, Dallas, Phoenix, Salt Lake City, Eden Prairie, and the New York–New Jersey–Connecticut tri-state area. As the Sr. Manager, Procurement you will be responsible for overseeing all aspects of procurement for all global locations. This includes driving strategy, working with the executive leadership team, overseeing successful execution, building a team, team development and management, operations, and key initiatives. WHAT YOU'LL DO Collaborating with Finance Leaders and team to establish a global procurement strategy, processes, and procedures Partnering with finance to achieve short- and long-term goals for streamlining and rationalizing vendor base Working with acquired teams to integrate their procurement strategy, processes, and procedures Assisting with establishing vendor management playbook – overseeing successful execution of the playbook Collaborating cross functionally with Legal and Security teams to ensure strong controls and governance over vendor contract management Establishing and maintaining strong vendor relationships Supporting the business with request for proposal process as needed Managing a procurement team responsible for: Determining key vendors and ensuring universal/centralized management Working closely with legal department to develop and execute a strategy to streamline vendor selection, contract evaluation, and negotiation process Partnering with finance team, M&A team and functional leaders to review post-acquisition expenses – mapping a plan for cost reductions and movement to standard vendors Working with finance organization to align procurement strategy and process with purchasing and budget control procedures (e.g., spending authorities, approval processes and limits, PO requirements, etc.) Recommending, selecting, and implementing tools to improve operational efficiency (such as a vendor management system) Managing new spend and upcoming contract end dates in a robust contract management cycle that is aligned with approved budgets Developing positive and productive relationships with suppliers while keeping healthy competition in our supply base Reviewing and approving change management on purchase orders (i.e., increases/decreases) Assisting in reconciling complex invoices to purchase orders, to enable vendor payment Assisting in developing and training on procurement policies and procedures to ensure consistency throughout the organization Partnering within Finance to provide accurate and timely vendor and third-party spending data Monitoring supplier performance and communicating issues, as well as working with internal customers in various parts of the organization and external customers to ensure that contract needs are met, and issues are resolved. Drive system implementation and enterprise-wide adoption and optimization Managing team performance and productivity, coaching team members to be successful Collaborating with People Experience team to ensure career paths and development opportunities for all employees QUALIFICATIONS Bachelor’s degree or equivalent experience required. Professional credentials preferred such as RPA/FMA, CFM. Strong professional experience in Procurement, contract review and vendor management; ideally in a technology company. Strong understanding of financial reports, including variance of actual vs. budget numbers LOCATION Minneapolis, MN (Eden Prairie) Nice to have. Not required. Compensation: 130,000 USD - 170,000 USD Ready to join us? At Fortra, our compensation philosophy prioritizes fair market value and internal equity, aligning with your experience and specialized skill set. As a full-time, exempt employee at Fortra, you’ll enjoy a comprehensive benefits package that includes: Health, dental, and vision coverage as of hire Immediate enrollment in 401(k), HSA, and FSA plans Flexible PTO policy Tuition and personal enrichment reimbursement Option to enroll in ID Theft Protection Program At Fortra, work is only part of the story. Explore what Life at Fortra is all about, from perks that support holistic wellbeing to a culture that keeps you connected and empowered to make an impact beyond the job. Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn. As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.

Lead global cybersecurity technical support strategy and operations while using AI and automation to improve customer experience, resolution speed, and scalability. | Requires a bachelor’s degree in a technical or related field, 10+ years of experience leading technical support teams in SaaS and managed services, and strong cybersecurity knowledge. | Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more! In this role, you will lead the global Cybersecurity Technical Support organization, accountable for delivering responsive, scalable, and high-quality support across on-prem, hybrid, SaaS, and managed services environments. You will set the strategy, operating model, and performance standards needed to improve customer experience, accelerate issue resolution, reduce backlog aging, and prevent recurring issues. You will lead and develop a high-performing global team while partnering closely with Product, Engineering, Professional Services, Customer Success, and Managed Services to resolve complex customer issues and turn customer feedback into measurable improvements. You will also drive the responsible adoption of AI, automation, analytics, and self-service capabilities to improve responsiveness, strengthen proactive support, and enable support teams and customers to resolve issues more effectively. WHAT YOU'LL DO Leadership & Strategy Develop and implement the vision, strategy, and roadmap for the Cybersecurity Technical Support organization in alignment with company goals. Lead, mentor, and manage a global team of technical support engineers, managers, and specialists. Drive operational excellence through the adoption of best practices, metrics, and continuous improvement processes. Collaborate with product, engineering, and customer success teams to ensure customer feedback informs product development and enhancements. Operations Management Own the performance and health of the Technical Support organization, including SLA attainment, first-response time, time to resolution, backlog volume and aging, customer satisfaction, support cost efficiency, and reduction of recurring customer issues. Establish clear performance targets, review trends regularly, and lead corrective actions when results are below expectations. Establish an effective follow-the-sun support model that provides clear ownership, consistent customer experience, and seamless handoffs across teams, regions, and support tiers. Ensure the organization has the skills, coverage, tools, and operating discipline needed to meet customer commitments and support business growth. Own and manage escalation processes to handle high-priority or complex incidents in a timely and effective manner. Design and manage a follow the sun, 24x7 support model, ensuring around the clock availability with seamless ticket handoff. Implement and maintain a knowledge base to empower both customers and support staff with self-service options. Customer Advocacy Act as a voice of the customer, championing their needs within the organization. Partner with Product and Engineering to identify recurring issues, prioritize defect resolution, and address underlying causes that create avoidable customer effort, repeat cases, or prolonged resolution times. Track improvement actions through implementation and validate their impact on customer experience and support performance. Build strong relationships with key customers, understanding their unique requirements and ensuring their success with our solutions. Use the voice of the customer to identify and implement process improvements to enhance the customer experience. Lead the post-mortem analysis for critical incidents, driving root cause analysis and recommending preventative measures. Technology & Transformation Evaluate and deploy tools, platforms, and technologies to enhance the efficiency and effectiveness of the Technical Support team. Leverage analytics and data-driven insights to make informed decisions and optimize support operations. Define and execute an AI-enabled support strategy that improves customer responsiveness, accelerates issue resolution, reduces backlog aging, and increases the effectiveness of support engineers. Establish an operating model for AI-assisted case management that uses customer tier, case severity, product, entitlement, SLA risk, and case history to identify and prioritize work requiring immediate attention. Use predictive analytics to identify emerging support trends, recurring defects, backlog risk, and customers at risk of delayed resolution; mobilize the appropriate teams before service levels or customer experience are adversely affected. Improve knowledge quality and self-service effectiveness through technology assisted knowledge creation, content recommendations, and identification of knowledge gaps based on customer demand and case patterns. Ensure AI solutions are implemented with appropriate human oversight, data privacy, security controls, quality assurance, and measurable business outcomes. Measure the impact of technology and AI-enabled support capabilities through improvements in response time, resolution time, SLA attainment, backlog aging, case deflection, engineer productivity, and customer satisfaction. QUALIFICATIONS Bachelor’s degree in Computer Science, Information Technology, or a related field; advanced degree preferred. Proven experience leading technical support teams in a Managed Services and SaaS environment. Strong understanding of cybersecurity principles, threats, tools, and compliance standards (e.g., GDPR, SOC 2, ISO 27001). Strong knowledge of cybersecurity technologies, including firewalls, endpoint protection, intrusion detection systems, and SIEM tools. Familiarity with delivery models, service-level agreements (SLAs), and multi-tenant SaaS environments. Proficiency with cloud platforms (e.g., AWS, Azure, Google Cloud). Understanding of ITIL frameworks and ticketing systems (e.g., Zendesk, ServiceNow). Excellent leadership, coaching, and people's management skills. Exceptional problem-solving abilities and decision-making under pressure. Outstanding communication and interpersonal skills, with the ability to engage effectively with technical and non-technical stakeholders. Experience with IT service management (ITSM) frameworks, such as ITIL, is a plus. Compensation: 150,000 USD - 155,000 USD At Fortra, we’re breaking the attack chain. Ready to join us? At Fortra, our compensation philosophy prioritizes fair market value and internal equity, aligning with your experience and specialized skill set. As a full-time, exempt employee at Fortra, you’ll enjoy a comprehensive benefits package that includes: Health, dental, and vision coverage as of hire Immediate enrollment in 401(k), HSA, and FSA plans Flexible PTO policy Tuition and personal enrichment reimbursement Option to enroll in ID Theft Protection Program At Fortra, work is only part of the story. Explore what Life at Fortra is all about, from perks that support holistic wellbeing to a culture that keeps you connected and empowered to make an impact beyond the job. Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn. As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.

Coordinate, execute, and analyze multi-channel digital marketing programs to drive engagement and business growth while managing timelines, budgets, and reporting. | Bachelor's degree and 3 to 5 years of progressive marketing experience with strong project management and analytical skills. | Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more! Fortra is seeking a creative and results-driven Marketing Campaign Lead to join our growing marketing team. In this role, you will coordinate, manage, execute, and analyze digital marketing programs and campaigns designed to drive engagement, generate demand, and accelerate business growth. You will play a key role in developing and implementing multi-channel marketing initiatives, including lead nurturing, sales enablement, demand generation, and channel enablement programs. The ideal candidate is a strategic marketer with strong analytical capabilities, exceptional project management skills, and a passion for delivering measurable business results through innovative digital marketing campaigns. WHAT YOU'LL DO Collaborate closely with cross-functional marketing teams to manage campaign timelines, deliverables, budgets, and project objectives. Plan, coordinate, and execute integrated marketing campaigns across digital channels. Analyze campaign performance across web, email, social media, and other digital channels, providing recommendations to optimize results. Assist with the development of marketing content, including blogs, email campaigns, social media content, and promotional materials. Partner with the sales organization to collect feedback, support sales enablement initiatives, and report on campaign effectiveness. Monitor key performance indicators (KPIs) and provide actionable insights to improve campaign outcomes and ROI. Identify opportunities to streamline and improve marketing analysis and reporting processes. Support lead generation, demand generation, and channel marketing programs aligned with business objectives. Stay current on digital marketing trends, technologies, and best practices to drive innovation and continuous improvement. Additional duties as assigned. QUALIFICATIONS Bachelor's degree in Marketing, Communications, Business, or a related field. 3 to 5 years of marketing experience with progressively increasing responsibility. Experience within the technology or software industry preferred. Experience developing and executing digital marketing campaigns preferred. Well-rounded marketing background that may include lead generation, marketing communications, content marketing, digital marketing, programs, or events. Proven success managing multiple campaigns and projects simultaneously. Strong project management and organizational skills. Excellent time management skills and the ability to prioritize effectively in a fast-paced environment. Strong analytical and problem-solving capabilities with exceptional attention to detail. Demonstrated ability to execute strategy and drive results. Excellent verbal and written communication skills. Experience with social media marketing, SEO, and SEM is a plus. Familiarity with marketing and CRM platforms such as Microsoft Dynamics CRM, Salesforce CRM, marketing automation tools, Wrike, Google Analytics, and Google Ads is a plus. Compensation: $70,000.00 - $80,000.00 USD At Fortra, we’re breaking the attack chain. Ready to join us? At Fortra, our compensation philosophy prioritizes fair market value and internal equity, aligning with your experience and specialized skill set. As a full-time, exempt employee at Fortra, you’ll enjoy a comprehensive benefits package that includes: Health, dental, and vision coverage as of hire Immediate enrollment in 401(k), HSA, and FSA plans Flexible PTO policy Tuition and personal enrichment reimbursement Option to enroll in ID Theft Protection Program At Fortra, work is only part of the story. Explore what Life at Fortra is all about, from perks that support holistic wellbeing to a culture that keeps you connected and empowered to make an impact beyond the job. Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn. As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.

Design and build new platform capabilities, maintain codebase, mentor team, and integrate AI tools. | 7+ years software engineering with deep .NET and C# expertise, SQL Server, object-oriented design, and full-stack on-premises delivery experience. | Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more! We are looking for a Sr. Software Engineer who wants to contribute to the future of the Automate platform. You will design and build new capabilities on a mature, widely deployed .NET product, execute on technical work that keeps it healthy, and help set the standard for how the rest of the team works. That means delivering excellent code as well as mentoring, reviewing, teaching, and helping the team adopt AI tools effectively. This is a full-time, fully remote role on a distributed team. Automate is a no-code/low code Automation (RPA) platform that lets IT and business teams automate complex workflows without the need for engineering resources or development backgrounds. With more than 700 pre-built automation actions and deployment options ranging from a single desktop to the full enterprise, we serve organizations across a broad range of industries including highly regulated fields such financial services, healthcare, and manufacturing, where on-premises deployment and data security are not negotiable. WHAT YOU'LL DO Build and maintain Execute on the development of new platform capabilities, translating Product requirements into implementation, test, and release plans. This includes writing technical specifications that turn a product requirement into a design the team can build against. Identify and evaluate new technologies where appropriate, including AI capabilities that become part of the product itself Work across a large .NET and C# codebase spanning the desktop client, server components, and the database layer Diagnose and fix complex defects that cross component boundaries, including issues reported by customers running in production Keep pace with the foundational application work that is not optional: runtime and framework upgrades, dependency and security remediation, and the platform health that keeps the product supportable. Participate fully in the development lifecycle, from design through release Team Impact Mentor less experienced engineers through pairing, code review, and direct feedback Raise the standard for code reviews: catch and articulate problems when they arise, and explain the reasoning so the lesson sticks Serve as technical expert on projects and lead them when needed, including breaking work down, sequencing it, and keeping progress visible Help set the standard: contribute to the conventions, patterns, and quality gates the team builds against, and make the reasoning clear enough that people follow them by choice Track and document technical trade-offs and implementation decisions, so the reasoning behind the system survives the people who made it Speak up early when something is going to be late, is riskier than it first looked, or is being built the wrong way Help us use AI well Use AI coding tools in your daily work and help the team do the same, with a clear view of where they help and where they do not Treat AI-generated code as unverified until it has been reviewed and tested. We want engineers who can tell the difference between code that looks right and code that is right Share what works: prompts, patterns, guardrails, and review practices that make the team faster without lowering quality Help shape our engineering practice as these tools evolve, including where AI belongs in testing, documentation, and code review, and where it does not QUALIFICATIONS 7+ years of professional software engineering experience with deep hands-on .NET and C# work, including both .NET Framework 4.8 and modern .NET Strong grasp of object-oriented design, design patterns, and modern software engineering practices Proficiency with Microsoft SQL Server, including complex queries, stored procedures, and performance tuning Experience with full stack, on-premises software delivery, where you cannot push a fix in an hour and the customer controls the upgrade Experience on large, long-lived, complex codebases Experience writing unit tests, and a point of view on what makes a test worth keeping Git, dependency injection, and working knowledge of Agile delivery Experience with continuous integration and continuous delivery (CI/CD) pipelines and build and release tooling, ideally including GitLab A track record of mentoring other engineers, whether or not you have held a formal lead title Excellent written and verbal communication in English, and comfort working across time zones on a distributed team Practical experience using AI coding assistants on production work, and the judgment to know when not to Compensation: 120,000 USD - 165,000 USD At Fortra, we’re breaking the attack chain. Ready to join us? At Fortra, our compensation philosophy prioritizes fair market value and internal equity, aligning with your experience and specialized skill set. As a full-time, exempt employee at Fortra, you’ll enjoy a comprehensive benefits package that includes: Health, dental, and vision coverage as of hire Immediate enrollment in 401(k), HSA, and FSA plans Flexible PTO policy Tuition and personal enrichment reimbursement Option to enroll in ID Theft Protection Program At Fortra, work is only part of the story. Explore what Life at Fortra is all about, from perks that support holistic wellbeing to a culture that keeps you connected and empowered to make an impact beyond the job. Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn. As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.