Foley

Lead and develop a mid-market customer success team to drive retention, expansion, and customer value. | 3+ years of SaaS customer success leadership, experience in team management, and familiarity with customer success platforms. | We are seeking a passionate and experienced Senior Manager to lead our Mid-Market Customer Success team, driving growth and long-term value for our customers. The Senior Manager, Mid-Market Customer Success will lead a growing team responsible for ensuring customer retention, driving expansion opportunities, reducing churn, and maximizing net revenue retention (NRR). This role is central to Foley's mission of delivering measurable value to our customers while building a world-class customer success function. What you'll do • Lead and manage a team of Customer Success Managers serving mid-market customers. • Recruit, develop, and retain top CS talent while fostering a high-performance culture. • Drive adoption, retention, and expansion strategies to achieve NRR and churn targets. • Partner cross-functionally with Sales, Product, Marketing, and other teams to improve the customer experience and deliver business outcomes. • Provide leadership on special projects, operational improvements, and strategic initiatives to scale the CS function. • Lead team meetings, performance management, and coaching to ensure accountability and results. • Utilize Planhat to monitor customer health, identify risks/opportunities, and guide data-driven decisions. Who you are • 3+ years of experience in Customer Success leadership within a SaaS environment. • Strong people management skills with experience hiring and building high-performing teams. • Proven track record of driving retention, reducing churn, and achieving NRR goals. • Experience working cross-functionally with Product, Sales, and Marketing. • Expertise in customer success platforms; experience with Planhat is a plus. • Knowledge of DOT compliance is a nice-to-have but not required. Success in this role will be measured by the ability to: • Build and scale a high-performing mid-market Customer Success team. • Drive measurable improvements in retention, NRR, and churn reduction. • Deliver consistent value to customers while aligning with Foley's growth strategy Location: This role is primarily remote (US based) and will work in EST hours, with the expectation of occasional visits to our offices for team collaboration, training, or company events. This role may be based remotely out of the following states: Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Massachusetts, Michigan, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin About us At Foley, we're reimagining how safety-sensitive industries hire, stay compliant, and manage risk. We've evolved into a modern SaaS company with an all-in-one, AI-ready platform that helps transportation, construction, distribution, and utility businesses operate faster, smarter, and safer. As we continue to grow, we're looking for curious, strategic thinkers who thrive in complexity, are motivated by making an impact, and want to join a team that's passionate about building great products and supporting customers. Our core values - Teammateship, Grit, and Innovation - guide everything we do. Whether we're collaborating internally or helping customers, we approach every challenge with optimism, humor, and a shared commitment to success. Compensation The compensation range for this position is $85,000 - $100,000 annually + additional variable compensation, depending on experience and qualifications. Actual compensation may vary based on skills, experience, and location. Benefits Foley offers a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) with company match, paid time off and holidays, wellness programs, and an employee assistance program. Equal Employment Opportunity Foley is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other legally protected characteristic. Reasonable Accommodations If you require a reasonable accommodation during the application or interview process, please contact us at careers@foley.io Employment Status Employment with Foley is on an at-will basis. Nothing in this job posting or in future communications should be construed as a contract of employment. Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Lead and develop a mid-market Customer Success team to drive retention, expansion, and customer value. | 3+ years of SaaS Customer Success leadership, team management skills, experience with customer success platforms, and proven success in retention and NRR goals. | We are seeking a passionate and experienced Senior Manager to lead our Mid-Market Customer Success team, driving growth and long-term value for our customers. The Senior Manager, Mid-Market Customer Success will lead a growing team responsible for ensuring customer retention, driving expansion opportunities, reducing churn, and maximizing net revenue retention (NRR). This role is central to Foley’s mission of delivering measurable value to our customers while building a world-class customer success function. What you'll do • Lead and manage a team of Customer Success Managers serving mid-market customers. • Recruit, develop, and retain top CS talent while fostering a high-performance culture. • Drive adoption, retention, and expansion strategies to achieve NRR and churn targets. • Partner cross-functionally with Sales, Product, Marketing, and other teams to improve the customer experience and deliver business outcomes. • Provide leadership on special projects, operational improvements, and strategic initiatives to scale the CS function. • Lead team meetings, performance management, and coaching to ensure accountability and results. • Utilize Planhat to monitor customer health, identify risks/opportunities, and guide data-driven decisions. Who you are • 3+ years of experience in Customer Success leadership within a SaaS environment. • Strong people management skills with experience hiring and building high-performing teams. • Proven track record of driving retention, reducing churn, and achieving NRR goals. • Experience working cross-functionally with Product, Sales, and Marketing. • Expertise in customer success platforms; experience with Planhat is a plus. • Knowledge of DOT compliance is a nice-to-have but not required. Success in this role will be measured by the ability to: • Build and scale a high-performing mid-market Customer Success team. • Drive measurable improvements in retention, NRR, and churn reduction. • Deliver consistent value to customers while aligning with Foley’s growth strategy Location: This role is primarily remote (US based) and will work in EST hours, with the expectation of occasional visits to our offices for team collaboration, training, or company events. This role may be based remotely out of the following states: Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Massachusetts, Michigan, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin About us At Foley, we’re reimagining how safety-sensitive industries hire, stay compliant, and manage risk. We’ve evolved into a modern SaaS company with an all-in-one, AI-ready platform that helps transportation, construction, distribution, and utility businesses operate faster, smarter, and safer. As we continue to grow, we’re looking for curious, strategic thinkers who thrive in complexity, are motivated by making an impact, and want to join a team that’s passionate about building great products and supporting customers. Our core values — Teammateship, Grit, and Innovation — guide everything we do. Whether we’re collaborating internally or helping customers, we approach every challenge with optimism, humor, and a shared commitment to success. Compensation The compensation range for this position is $85,000 - $100,000 annually + additional variable compensation, depending on experience and qualifications. Actual compensation may vary based on skills, experience, and location. Benefits Foley offers a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) with company match, paid time off and holidays, wellness programs, and an employee assistance program. Equal Employment Opportunity Foley is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other legally protected characteristic. Reasonable Accommodations If you require a reasonable accommodation during the application or interview process, please contact us at careers@foley.io Employment Status Employment with Foley is on an at-will basis. Nothing in this job posting or in future communications should be construed as a contract of employment. Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Monitor and interpret federal, state, and industry-specific regulatory requirements relevant to the platform and customer base. Collaborate with various teams to ensure compliance and communicate regulatory value to customers. | 5+ years of experience in a regulatory or compliance role, ideally within a SaaS or similar company servicing motor carrier fleets. A deep understanding of regulatory frameworks for the trucking industry is essential. | At Foley, we are revolutionizing the way companies recruit, screen, and monitor drivers. This is an exciting time for us as we scale our B2B vertical SaaS business and modernize our products for the future. If you are a strategic thinker who thrives in complexity, is energized by impact, and wants to work with a team passionate about building great products and helping customers, we would love to talk to you. We believe in Teammateship, Grit and Innovation …. our core values. Whether collaborating internally or assisting customers, we approach every challenge with humor, optimism, and a commitment to success. SENIOR REGULATORY SPECIALIST As a Senior Regulatory Specialist, you’ll play a key role in ensuring our software and services remain aligned with applicable federal, state, and industry-specific regulations. You’ll monitor regulatory changes, interpret their impact on our customers, and collaborate across teams to ensure timely updates and communications. You’ll also help shape regulatory strategies and support product development with subject matter expertise. This is a REMOTE option- Those residing in AZ, CT, FL, GA, IL, IN, MA, NE, NH, NJ, NY, NC, PA, SC, TN, TX, MI & WI are welcome to apply! The base salary range for this position is $90,000 - $110,000 annually, depending on experience and qualifications. Variable compensation will be discussed upon interview. WHAT YOU WILL DO Monitor and interpret federal, state, and industry-specific regulatory requirements relevant to our platform and customer base. Analyze regulatory changes and translate them into actionable internal guidance and product updates. Collaborate with Product, Legal, Customer Success, and Marketing to ensure our offerings remain compliant and clearly communicate regulatory value to customers. Partner with the Compliance and Product teams to implement proactive controls and regulatory features within the platform. Lead regulatory audits or readiness assessments to support customers and internal initiatives. Develop and maintain regulatory documentation, customer-facing content, and training materials. Represent the company in conversations with regulators, industry associations, or legal counsel as needed. WHAT WE’D LIKE YOU TO HAVE 5+ years of experience in a regulatory or compliance role, ideally within a SaaS, legal, or similar company servicing motor carrier fleets. Deep understanding of regulatory frameworks for the trucking industry (e.g., FMCSR, HIPAA, etc.). Proven ability to interpret complex regulations and translate them into operational or product guidance. Strong written and verbal communication skills with the ability to convey regulatory updates to technical and non-technical audiences. Experience working cross-functionally in a fast-paced, agile environment. Bonus: Experience supporting or developing compliance automation tools or working in a SaaS product development lifecycle. About us At Foley, we are revolutionizing the way companies recruit, screen, and monitor drivers. This is an exciting time for us as we scale our B2B vertical SaaS business and modernize our products for the future. If you are a strategic thinker who thrives in complexity, is energized by impact, and wants to work with a team passionate about building great products and helping customers, we would love to talk to you. We believe in Teammateship, Grit and Innovation …. our core values. Whether collaborating internally or assisting customers, we approach every challenge with humor, optimism, and a commitment to success. Benefits Foley offers a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) with company match, paid time off and holidays, wellness programs, and an employee assistance program. Equal Employment Opportunity Foley.io is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other legally protected characteristic. Reasonable Accommodations If you require a reasonable accommodation during the application or interview process, please contact us at careers@foley.io Employment Status Employment with Foley is on an at-will basis. Nothing in this job posting or in future communications should be construed as a contract of employment. Keywords: Regulatory Affairs Manager Senior Regulatory Affairs Consultant Regulatory Compliance Manager Senior Regulatory Affairs Specialist Regulatory Affairs Director Regulatory Compliance Officer Senior Regulatory Analyst Regulatory Affairs Advisor Regulatory Affairs Lead Regulatory Affairs Coordinator Regulatory Affairs Expert Regulatory Affairs Consultant Regulatory Affairs Professional Senior Regulatory Compliance Specialist Regulatory Affairs Scientist