Flowith

Engage with customers to provide support, analyze data, collaborate with teams, and enhance user experience. | 1-3 years experience in customer success or related field, strong communication, analytical skills, and CRM proficiency. | Job Title: Customer Success Specialist (Full-Time/Intern) Company Overview: Flowith is a forward-thinking technology company dedicated to enhancing user experiences through innovative solutions. We specialize in creating seamless digital interactions that empower businesses and individuals alike. Our dynamic team thrives on collaboration, creativity, and a commitment to excellence. Role Overview: As a Customer Success Specialist at Flowith, you will be the vital link between our cutting-edge technology and our users. Your role is to ensure customer satisfaction by providing empathetic support and insightful solutions, helping users maximize the value of our products. This position combines strong communication skills with analytical thinking to foster lasting relationships and drive user engagement. What You'll Do: - You will engage with customers to understand their needs and provide tailored support. - You will troubleshoot and resolve user issues promptly and effectively. - You will collaborate with product and engineering teams to relay user feedback and improve our offerings. - You will analyze customer data to identify trends and opportunities for enhanced service. - You will develop and maintain comprehensive knowledge of Flowith’s products and services. - You will create and deliver user education materials and training sessions. - You will contribute to the development of customer success strategies and best practices. - You will track and report on customer success metrics to inform business decisions. What You Bring: - 1-3 years of experience in customer success, support, or a related field. - Strong communication and interpersonal skills with an empathetic approach. - Analytical mindset with the ability to interpret data and generate insights. - Proficiency with CRM software and customer support tools. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Bonus Points If You Have: - Experience in a technology startup or SaaS environment. - Knowledge of data analytics tools such as Excel, Tableau, or similar. - Familiarity with product management or software development processes. - Multilingual abilities or experience working with diverse customer bases. What We Offer: - We offer a collaborative and inclusive work environment that values your contributions. - We offer opportunities for professional growth and career advancement. - We offer flexible working hours and remote work options. - We offer competitive compensation and comprehensive benefits packages. - We offer access to cutting-edge technology and continuous learning resources. Ready to Apply? Please submit your resume and a cover letter detailing your interest and qualifications for the Customer Success Specialist role at Flowith through our careers page or via email at careers@flowith.com.

Serve as the primary contact for customers, analyze feedback, collaborate with teams, develop training, monitor customer health, assist onboarding, maintain records, and contribute to strategy. | 1-2 years experience in customer success or related role, strong communication, CRM and data analysis skills, problem-solving, and teamwork. | Job Title: Customer Success Specialist (Full-Time/Intern) Company Overview: Flowith is a dynamic technology company dedicated to revolutionizing user engagement through innovative software solutions. We pride ourselves on fostering a collaborative and inclusive work environment where creativity and customer-centric approaches drive our success. Our mission is to empower users by seamlessly connecting them with cutting-edge technology. Role Overview: As a Customer Success Specialist at Flowith, you will be the vital link between our technology and its users, ensuring a smooth and satisfying experience. This role combines empathetic communication with analytical problem-solving to support and enhance user engagement, helping customers achieve their goals with our products. What You'll Do: - You will serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly. - You will analyze user feedback and data to identify trends and areas for improvement. - You will collaborate with product and engineering teams to communicate user needs and contribute to product enhancements. - You will develop and deliver training materials and resources to help users maximize product value. - You will monitor customer health metrics and proactively engage with users to prevent churn. - You will assist in onboarding new customers, ensuring a smooth transition and adoption of our technology. - You will maintain detailed records of customer interactions and feedback in our CRM system. - You will participate in team meetings and contribute ideas to improve customer success strategies. What You Bring: - You have 1-2 years of experience in customer success, support, or a related role. - You possess strong communication skills, both written and verbal, with an empathetic approach. - You are comfortable using CRM software and data analysis tools. - You have problem-solving skills and the ability to manage multiple tasks efficiently. - You are a team player with a proactive attitude and a passion for customer satisfaction. Bonus Points If You Have: - Experience in a technology or SaaS company. - Familiarity with product management or software development processes. - Knowledge of data analytics and visualization tools. - Previous internship or full-time experience in a startup environment. What We Offer: - We offer a supportive and inclusive workplace culture that values your growth. - We offer opportunities for professional development and career advancement. - We offer flexible working hours and remote work options. - We offer competitive compensation and benefits packages. - We offer the chance to work with a passionate and innovative team dedicated to making an impact. Ready to Apply? Please submit your resume and a cover letter explaining why you are the perfect fit for the Customer Success Specialist role at Flowith. We look forward to hearing from you!

Serve as the primary liaison between customers and the company to ensure successful user engagement and satisfaction. | 1-2 years of experience in customer success or related fields, strong communication skills, proficiency with CRM and data analysis tools, and ability to multitask effectively. | Job Title: Customer Success Specialist (Full-Time/Intern) Company Overview: Flowith is a dynamic technology company dedicated to enhancing user experiences through innovative software solutions. We pride ourselves on fostering a collaborative and inclusive environment where creativity and customer satisfaction drive our success. Role Overview: As a Customer Success Specialist at Flowith, you will be the vital link between our cutting-edge technology and our users. Your role is to ensure customers achieve their desired outcomes by providing empathetic support and leveraging analytical insights to improve engagement and satisfaction. What You'll Do: - You will engage with customers to understand their needs and provide tailored solutions. - You will act as the primary point of contact for customer inquiries and issues. - You will analyze user data to identify trends and opportunities for improving the customer experience. - You will collaborate with product and engineering teams to relay customer feedback and drive product enhancements. - You will develop and deliver training materials and resources to help users maximize the value of our technology. - You will monitor customer health metrics and proactively address potential challenges. - You will contribute to the creation of customer success strategies and best practices. - You will support the onboarding process for new customers to ensure a smooth transition. What You Bring: - You have 1-2 years of experience in customer success, support, or a related field. - You possess strong communication and interpersonal skills with an empathetic approach. - You are proficient in using CRM software and data analysis tools. - You have the ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - You demonstrate problem-solving skills and a proactive mindset. Bonus Points If You Have: - Experience in a technology startup or SaaS environment. - Familiarity with product management or software development processes. - Knowledge of customer success metrics and KPIs. - Multilingual abilities or experience working with diverse customer bases. What We Offer: - We offer a supportive and inclusive workplace culture that values your growth. - We offer opportunities for professional development and career advancement. - We offer flexible working hours and remote work options. - We offer competitive compensation and benefits packages. - We offer access to cutting-edge tools and technologies to support your work. Ready to Apply? Please submit your resume and a cover letter detailing your interest and qualifications for the Customer Success Specialist role at Flowith through our careers page or via email at careers@flowith.com.

Drive Flowith's presence across social media platforms and manage advertising campaigns to enhance brand awareness and user acquisition in global markets. Develop and implement engaging content strategies and analyze metrics to refine approaches. | Candidates should have advanced English proficiency and a strong understanding of North American culture and international social media ecosystems. A minimum of 2 years of experience in social media operations and familiarity with growth metrics is required. | Role Overview Drive Flowith's presence across social media platforms, develop and execute content strategies, and manage advertising campaigns to enhance brand awareness and user acquisition in global markets. Key Responsibilities Establish and maintain Flowith's presence on international platforms (Twitter / X, LinkedIn, Reddit, Discord, etc.) Develop and implement engaging content calendars and interaction strategies Design and manage cross-platform digital advertising campaigns, optimizing for cost-effective user acquisition Analyze metrics and continuously refine social media and advertising approaches Assist with building relationships with international media outlets and potential partners Advanced English proficiency for professional communication; preference given to candidates who have studied/worked/lived in English-speaking countries Strong understanding of North American culture and international social media ecosystems 2+ years of experience in social media operations/management Familiarity with growth metrics, data analysis, and optimization techniques Experience promoting AI, SaaS, or knowledge products internationally is a plus Strong independent thinking skills with creative problem-solving abilities Workspace & Lifestyle: Pet-Friendly Policy: Bring your furry friends to work (we have resident cat & dog: an Orange tabby and a Golden Terrier Mix). Island Hackathons: Periodic team retreats to nearby islands for innovative coding sessions and team building Tech Community Events: Regular participation in global tech meetups and innovation showcases Dynamic Office Environment: Spaces that transform from productive workplaces by day to social hubs with bar and gaming areas by night Refreshments: Complimentary snacks and drinks Unlimited AI Tools: Free access to Flowith and other cutting-edge AI applications Wellness Program: Free Gym Work Arrangements Flexible Hours: Start your workday between 10AM-2PM with an 8-hour workday within a 5-day week (or customize your working hours to match your productivity peaks) Flexible PTO: Generous paid time off policy that trusts you to balance work and life Remote Work Options: Hybrid work model with flexibility to work from home Comprehensive Benefits Package Competitive Compensation: Industry-leading salary structure (base + options package) Premium Health Coverage: Comprehensive medical coverage Professional Growth: Dedicated budget for conferences, courses, and certifications