First Stop Health

Oversee and coordinate project teams, ensuring timely delivery and stakeholder communication. | Extensive experience in project management, leadership, and cross-functional collaboration, but lacks specific healthcare or virtual care experience. | Job Description: • Lead and support up to 100-150 virtual urgent care providers • Monitor provider KPIs (capacity, utilization, quality, and member satisfaction) daily • Maintain frequent communication with providers through check-ins, team meetings, and written updates • Execute daily and weekly provider scheduling • Partner with the Practice Administrator and clinical support teams to resolve scheduling conflicts • Act as the primary point of contact for providers • Ensure providers follow established protocols, documentation standards, and compliance requirements • Identify inefficiencies or recurring issues in workflows and propose solutions • Work closely with the Director, clinical leadership, and provider network support teams Requirements: • 3+ years of experience in healthcare operations, provider management, or clinical team leadership • Experience in virtual urgent care operations is strongly preferred • Proven success by managing or supporting large provider teams across multiple states or markets • Strong understanding of provider performance management, capacity planning, and virtual care operations • Excellent communication, problem-solving, and interpersonal skills • Demonstrated ability to lead through influence, build trust, and drive accountability • Data-driven mindset with experience using dashboards or KPIs to inform daily decision-making • Bachelor’s degree required, advanced degree preferred. Benefits: • various health and medical coverage options • dental and vision coverage • disability and life coverage • monthly medical waiver allowance • remote-first work environment • flexible paid time off, including Summer Fridays • employer match 401k plan • monthly phone stipend • First Stop Health membership benefit

Oversee daily healthcare operations, manage provider networks, and drive efficiency and quality improvements. | 7+ years in healthcare operations, 3+ years in leadership managing multi-layered teams, experience with provider networks and KPIs, bachelor's degree. | Job Description: • Provide strong, day-to-day operational leadership across Virtual Mental Health • Oversee a team consisting of Operations Manager(s), Practice Administrator(s) and ~150 Providers • Ensure that daily operational execution aligns with strategic goals • Guide Operations Managers on provider hiring targets, licensure mix, and workforce planning • Ensure exceptional provider experience, efficiency, and quality • Oversee non-clinical practice operations managed by the Practice Administrator • Monitor provider and operational performance metrics; identify trends and implement corrective actions • Promote consistency in workflows, documentation, and expectations across service lines • Partner with clinical, product, and technology teams to resolve operational barriers • Drive efficiency and scalability by identifying process gaps and implementing sustainable solutions • Coach Operations Managers and the Practice Administrator, fostering leadership growth and accountability Requirements: • 7+ years of experience in healthcare operations, with at least 3 years in a leadership role managing multi-layered teams • Proven success managing large provider networks or multi-site virtual care operations • Strong understanding of provider workforce management, capacity forecasting, and licensure optimization • Demonstrated ability to manage both provider-facing and non-clinical administrative operational functions • Analytical mindset with experience leveraging KPIs and dashboards to drive performance • Excellent communication, relationship-building, and problem-solving skills • Bachelor’s degree required; advanced degree preferred. Benefits: • various health and medical coverage options • dental and vision coverage • disability and life coverage • monthly medical waiver allowance • remote-first work environment • flexible paid time off • Summer Fridays • employer match 401k plan • monthly phone stipend • First Stop Health membership benefit

Lead and execute renewal and growth strategy for a $45M+ business, manage a team of 8-10 customer success professionals, and build systems to mitigate churn and drive client satisfaction. | 10+ years in leadership roles managing large teams and multi-million dollar quotas, strong business acumen, excellent communication and relationship-building skills, and willingness to travel. | Description: • Maintain accountability for ~$45M+ in existing business and same growth in 2026 (expectation of quota growth 40% YoY) • In partnership with CS leadership, set, lead, and execute renewal and growth strategy — driving expansion and upsell within existing accounts • Ensure the team delivers exceptional service and cultivates executive-level client and broker relationships that foster long-term loyalty • Build and operationalize systems to anticipate churn, proactively manage book health, and mitigate risks before they surface • Leverage client health metrics to drive insights, flag risks early, and activate data-driven action plans that ensure satisfaction and renewal • Act as the key point of escalation for complex client needs and broker relationships, reinforcing First Stop Health’s position as a trusted partner • Lead, coach, and develop a team of 8-10 customer success professionals focused on client growth and retention • Support organizational planning and team evaluation processes, along with recommendations for leadership on infrastructure, tooling, and data required for scaling • Set clear expectations, provide regular feedback, and foster a high-performance, client-centric team culture • Encourage collaboration, accountability, and continuous learning across the team Requirements: • 10+ years of experience in leadership roles within sales, customer success, or account management • Experience managing large teams & responsibility for team quotas between $30-$70M in ARR • Demonstrated success in driving revenue growth and improving client retention in a fast-paced environment • Strong business acumen and the ability to use data to inform decisions and strategy • Excellent relationship-building and communication skills; you are a confident presenter and trusted advisor • Collaborative, inspiring leadership style with a passion for client success and team growth • Willingness to travel to support key relationships and leadership initiatives • Experience in broker/employee benefit consultant channels preferred Benefits: • Various health and medical coverage options • Dental and vision coverage • Disability and life coverage • Monthly medical waiver allowance for those who waive medical coverage • Remote-first work environment • Flexible paid time off, including Summer Fridays • Employer match 401k plan • Monthly phone stipend • First Stop Health membership benefit providing virtual care solutions