First Stop Health

Compensation

Full Description

Job Description: • Provide strong, day-to-day operational leadership across Virtual Mental Health • Oversee a team consisting of Operations Manager(s), Practice Administrator(s) and ~150 Providers • Ensure that daily operational execution aligns with strategic goals • Guide Operations Managers on provider hiring targets, licensure mix, and workforce planning • Ensure exceptional provider experience, efficiency, and quality • Oversee non-clinical practice operations managed by the Practice Administrator • Monitor provider and operational performance metrics; identify trends and implement corrective actions • Promote consistency in workflows, documentation, and expectations across service lines • Partner with clinical, product, and technology teams to resolve operational barriers • Drive efficiency and scalability by identifying process gaps and implementing sustainable solutions • Coach Operations Managers and the Practice Administrator, fostering leadership growth and accountability Requirements: • 7+ years of experience in healthcare operations, with at least 3 years in a leadership role managing multi-layered teams • Proven success managing large provider networks or multi-site virtual care operations • Strong understanding of provider workforce management, capacity forecasting, and licensure optimization • Demonstrated ability to manage both provider-facing and non-clinical administrative operational functions • Analytical mindset with experience leveraging KPIs and dashboards to drive performance • Excellent communication, relationship-building, and problem-solving skills • Bachelor’s degree required; advanced degree preferred. Benefits: • various health and medical coverage options • dental and vision coverage • disability and life coverage • monthly medical waiver allowance • remote-first work environment • flexible paid time off • Summer Fridays • employer match 401k plan • monthly phone stipend • First Stop Health membership benefit