First Advantage

Serve as liaison resolving technical issues for background checking processes, answering product questions, identifying bugs, implementing solutions, and escalating complex issues. | Associate or Bachelor's degree in technology field, Tier 2 application support experience, proficiency in SQL, integration technologies, and support tools like JIRA. | At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. This role is currently remote, and the position's core hours are North American. This position will act as a liaison between the departments within the organization and the clients to ensure that the background checking process is smooth by preventing problems from arising and resolving them when they occur. The role is dynamic: On any given day, the team will simultaneously be answering product questions, identifying bugs, implementing technical solutions, and escalating work to engineering teams. The team can resolve over 90% of incoming support requests internally, escalating only the most complicated to engineering teams for final analysis and resolution. If you are a motivated individual with a service-oriented mindset, a strong background in Integrating applications, and a desire to excel in a dynamic support environment, we encourage you to apply for the Tier 2 Application Support Specialist role. Join our team and contribute to the continuous improvement of our systems while providing exceptional support to our valued customers. Expected hours are 9:00am-6:00pm ET/6:00am-3:00pm PT Who You Are: Works beyond routine tasks, utilizing increasingly specialized knowledge of relevant FA technologies. Exercises systematic proficiency in some specialized skills which display depth and breadth within a single application OR several applications/technologies. Troubleshoots intermediate to advanced problems and recommends appropriate actions. Provides support case/ JIRA follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues. Manages customer expectations and competing priorities. Conducts research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned. Uses written communication skills to update case documentation as well as using, modifying, and creating knowledge base articles. Escalates issues and works directly with Products/ Engineering to resolve complex support problems. What You'll Do: Provides courteous, efficient, and professional technical support by phone and email to customers across all verticals. Communicate and interact with fulfillment departments regarding issues related to the Verifications, Criminal, OHS, Order Creation, Finance, etc., specific rush order requests, and overall assistance to enhance and improve the rapid resolution of client issues and requests. Ensure that all requests and case management workflows are resolved in a timely manner to meet contractual SLAs and client expectations. Effectively communicate with clients, management and team members on an as needed basis with issue resolution. Uses professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways. What You Will Need to be Successful: Associate or Bachelor's degree, ideally in Computer Science or Technology field. Proficiency in applications like, Atlassian (JIRA), Confluence, AWS, SFTP, Integrations, Single Sign-On (SAML), Admin Client, I-9, Workforce Monitoring Strong experience with MS SQL Server & SQL based application Maintenance and support - Operations (Tier 2 Support) experience in large-scale, distributed systems running 24/7/365 Solid understanding of integration technologies such as APIs (REST, SOAP, XML, JSON, Web Services). Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues efficiently. Excellent communication skills and the ability to work collaboratively with both technical and non-technical teams. Detail-oriented, with strong organizational and multitasking abilities Proven experience in application or production support, preferably in a role focused on application support. Familiarity with database technologies (SQL, MongoDB). Basic understanding of HTML debugging and XSLT transformations. Experience with ITIL-based support processes or service management tools (e.g., ServiceNow, Jira). What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $70,000-85,000 base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Manage healthcare customer concierge program, oversee order statuses, identify trends, and resolve operational issues. | High school diploma required; associate degree and 2 years customer service experience preferred; proficiency in Microsoft Office and strong communication skills needed. | At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: The Strategic Concierge Specialist is responsible for overseeing the performance of a HealthCare specific customer's Concierge program, ensuring the delivery of solution-driven results and customer service excellence to both internal and external customers. This role involves supporting key areas such as research, reporting, data tracking, change management, and managing effective communication and information flow. The Strategic Concierge Specialist plays a vital role in ensuring smooth operations, driving customer satisfaction, and continuously improving service delivery. This is a fully remote position (Work from Home) based in the United States. Responsibilities: Proactively review open orders and their statuses for assigned customer(s), identifying and addressing potential bottlenecks or issues. Identify and report on trends and insights relevant to the performance and needs of customer(s) assigned. Lead customer-facing meetings to review open orders, provide updates, and prioritize next steps based on customer needs and feedback. Align internal Concierge teams with clear actions and next steps based on the outcomes or findings from customer interactions and reviews. Act as the primary escalation point for both external and internal customers related to assigned customer(s). Prepare customized reports to address customer needs, tracking key performance metrics and outcomes. Share information and insights with team members to ensure consistent knowledge sharing across the team. Serve as a liaison between team members and various departments to streamline processes and improve efficiency. Provide backup support to other functional areas within the Concierge team as needed. Make decisions based on established policies and procedures to ensure efficient operations and customer satisfaction. Facilitate tailored solutions for customers, including researching and coordinating with appropriate service providers or collection sites. Ensure smooth service delivery by managing and tracking applicant registrations and completion of required health and screening services. Handle data entry and management of laboratory results, physical examinations, and breath alcohol tests for customers and candidates. Troubleshoot and resolve technical issues related to service fulfillment and operational challenges, ensuring timely solutions for customer needs. What You May Need to be Successful: Strong customer-focused mindset, with the ability to deliver exceptional service and manage customer expectations effectively. Excellent problem-solving and critical-thinking skills to address issues and find efficient solutions for customers. Advanced proficiency in Microsoft Office Suite, particularly Excel, for data analysis, reporting, and tracking customer performance. Strong organizational skills with the ability to prioritize tasks, manage multiple projects, and meet deadlines efficiently. Detail-oriented with a commitment to accuracy in data management, reporting, and communication. Ability to effectively communicate complex information to both internal teams and external customers, tailoring messages to meet specific needs. Proven ability to work independently while following established company or customer-specific procedures and guidelines. Highly adaptable to changing needs and priorities, demonstrating flexibility and proactive problem-solving. Self-motivated and goal-driven, with a strong sense of ownership over assigned responsibilities. Collaborative team player with the ability to build strong relationships with internal departments and external customers. Strong troubleshooting skills to resolve technical issues and ensure smooth service delivery. Ability to navigate and coordinate with various systems or software tools to manage customer orders and data effectively. Additional Skills and Knowledge: High School Diploma or GED required. Preferred: Associate degree in a related field or 2 years of relevant work experience. 2+ years of customer service or support experience, with a focus on performance management and operational efficiency. Strong written and verbal communication skills in English, with the ability to communicate clearly and professionally with internal teams and external customers. Dependable and punctual, with a proven track record of meeting deadlines and maintaining a strong work ethic. Ability to maintain confidentiality and handle sensitive customer information with discretion. Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and customers through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: Ability to work remotely with occasional business travel. Medical, Vision, Dental, and supplementary benefit plans 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays Access to tech and growth opportunities, and leaders who want you to succeed! More About Our Values Code Honor Honesty, Consistency, and Responsibility: Do the right thing Cultivate an environment of dignity: Show respect for the individual Take an Outside-In approach: Put the customer first Think out-of-the-box: Innovate and create Stay Team-Oriented: Collaborate and appreciate each other What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary for this position is $25 an hour. This reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Lead and mentor a team of 15-25 customer care agents, ensure team performance, handle escalations, and foster a positive work environment. | 3-5 years call center experience with 3-5 years in a supervisory role, excellent communication and customer service skills, and a high school diploma or equivalent. | First Advantage is seeking a Supervisor to lead a team of 15-25 Customer Care agents supporting a large client. This role involves ensuring team performance, fostering a positive environment, and handling escalations, with a focus on customer satisfaction and continuous improvement. The ideal candidate will be a strong leader with excellent communication and decision-making skills. Requirements • Team leadership and mentoring skills • Excellent communication and customer service skills • Problem-solving and analytical skills • HS Diploma or equivalent required • 3-5 years experience in a call center role, with 3-5 years in a lead or supervisor role preferred Benefits • Remote work • Equal opportunity employment

Drive disciplined sales processes to prospect, build relationships, close deals, and grow profitability within assigned verticals while communicating company vision and managing client retention. | 3+ years consultative sales experience in technology or related industries, proven negotiation and closing skills, ability to build pipeline and relationships, strong communication and strategic mindset, and proficiency with CRM and Microsoft Office. | Job Title: Commercial Sales Executive Location: United States remote Job Type: Full-Time At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career, and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. Job Description: Our Commercial Sales Executive is a collaborative, strategic, and critical thought leader who generates best-in-class credibility and contributes to First Advantage's industry leadership position. You will drive transactions that create action and urgency within a client organization in this role. Success in this area requires the capacity for critical, creative thinking and the ability to build sound business cases and influence others. What You’ll Do: • Drive a disciplined sales process that includes prospecting, identifying, and building relationships with internal & external stakeholders. Create and deliver compelling messages that link our solutions value proposition to customer needs and effectively manage the closing timeline, which leads to a natural ending and winning the business. • Drive total growth and profitability for an assigned vertical, including accountability to meet and exceed quotas, profit goals, and other financial targets and performance metrics. • Ensure that the company's vision, brand, and strategy are communicated, inter-connected, understood, and embraced by potential clients. • Drive client communications, service, and retention by establishing and growing relationships with top clients and serving as a credible company representative. • Lead the discovery process by asking probing questions, preempting resistance, and communicating a compelling business case. • Build the sales pipeline, create momentum, and anticipate industry opportunities and needs through a proactive, prescribed process. • You will implement value-selling processes alongside a wealth of knowledge of FADV's products and portfolio • Experience in successfully "closing" complex sales. • Collaborative, strategic, and critical thought leader who generates best-in-class credibility • Thrive and excel in a fast-moving, sophisticated, and demanding environment. What You Should Bring: • 3+ years of consultative sales experience in a best-in-class, progressive human capital, BPO, or technology-based industry • Record of negotiation and closing of new client sales, including the development of contracts, pricing, terms, conditions, and SLAs • Proven track record in developing leads, pipeline, relationships, and presentation opportunities through a targeted and proactive strategy • Verified ability to attain quota on a monthly, quarterly and annual basis. • Demonstrated experience gaining access to and creating credibility within the VP-suite of targeted clients • Bachelor's degree or equivalent experience • Capable of building exclusivity, urgency, priority, and enthusiasm within prospective client organizations • Ability to accurately project, track, and deliver sales activities for multiple products and services monthly using a CRM system, such as Salesforce. • Ability to lead the discovery process, preempt/overcome objections, and champion/communicate the benefits of a highly differentiated and value-added brand/partnership in a compelling manner • Advanced working knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word) • Willingness/flexibility to travel as required • Entrepreneurial style with a proven ability to thrive in a dynamic, changing environment where a critical key to success is the ability to optimize and leverage limited resources (Preferred) Additional Skills (all required): • Ability to build relationships, communicate effectively throughout an organization, influence, negotiate, and establish mutually agreeable expectations • Achievement and goal-oriented; conscientiously work to meet and exceed organizational goals • Strategic mindset; self-directed, organized, analytical, and possesses excellent problem resolution skills • Diligent, resourceful, versatile, and able to multi-task • Thrive and excel in a fast-moving, sophisticated, and demanding environment • Strong teamwork and collaboration with an outgoing personality Why First Advantage is Your Next Big Career Move First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The base salary range for this position is approximately $80,000-100,000 annually plus there is additional opportunity for Variable Compensation. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.

The Customer Success Director will manage enterprise-level accounts within the Technology Vertical, focusing on revenue growth and strategic account planning. Responsibilities include developing account management plans, maintaining customer relationships, and ensuring service levels are met. | Candidates should have a Bachelor's Degree and at least 5 years of experience in sales account management with C-level relationship experience. Proficiency in MS Office and familiarity with Salesforce and reporting tools is preferred. | At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: Our Customer Success Director is a member of the Account Management Team. This is a Enterprise level account management position to grow revenue in the most strategic accounts through sales of First Advantage products and solutions within a small number of named accounts under the Technology Vertical. It is anticipated that you will insure and grow this revenue stream via the development and ongoing maintenance of a strategic account plan and the definition of the strategic deployment of resources required to drive the penetration of FA solutions through the enterprise within your assigned accounts, and to maintain the base revenue that is already present in those accounts. Coordinates with client, operations management and technology to ensure service levels are being maintained. While the role is 100% remote there will be up to 20% travel as needed for client needs. Individual must be located in the United States. Responsibilities: Program Management Develop clear and thorough strategic account management plans detailing all relevant information about customers, their industries, and their specific RISK history. Track revenue trends and upsell opportunities and analyze competitive threats. Meet or exceed quarterly and annual revenue objectives within a defined list of named accounts. Identify additional products or solutions FA can provide. Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions. Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client’s questions or implement solutions in a timely fashion. Maintain a current understanding of First Advantage competitor offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over that offered by its competitors. Prepare and deliver quarterly and annual client business reviews. Document and manage all action/project plans for assigned client base. Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems analyzing root causes to issues and bring resolution to the issues. Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices. Constantly seek, share, and implement best practices. Establish and maintain excellent customer relationships at all levels to provide superior service and solutions. Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resources. Partner with internal account team to review program performance. Administrative Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs. Manage contract renewals and proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers. Manage monitoring and reporting programs for customers. Host cadence client calls to nurture and grow account relationship. Perform other duties as assigned. EXPERIENCE: Bachelor's Degree or equivalent (MBA optional but preferred) 5+ years’ proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience. Work experience in professional account management and sales environment is desirable Proficiency with MS Office applications including Word, PowerPoint, and Excel Familiarity with reporting tools like Lookr Analytics and PowerBI helpful Salesforce use and familiarity in helping track client information helpful Strong oral and written communication, and interpersonal skills. Outstanding multi-tasking and time-management abilities. Excellent organizational, analytical, problem analysis and problem-solving skills This position requires travel, which includes overnight travel with as much as 20% travel requirements. Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity Ability to navigate large organizations and build strong internal partnerships Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: Ability to work remotely with occasional business travel. Medical, Vision, Dental, and supplementary benefit plans 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $90-110K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

The Senior Software Engineer will lead code reviews, mentor junior developers, and collaborate with cross-functional teams to deliver high-quality software solutions. The role requires expertise in Java, cloud services, and CI/CD tools, along with a focus on modernizing applications and database migration. | Candidates should have a Bachelor's degree in Computer Science or a related field and at least 5 years of software development experience. Strong problem-solving skills and excellent communication abilities are essential. | Job Title: Senior Software Engineer, Integrations Location: United States remote (EST or CST work hours) Job Type: Full-Time At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career, and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. Job Description: We are seeking a highly skilled and experienced Senior Software Engineer to join our FA Integrations team. The ideal candidate will be an expert in Java and the Spring framework, with extensive experience in cloud services, CI/CD tools, and database management. This role involves leading code reviews, mentoring junior developers, and collaborating with cross-functional teams to deliver high-quality software solutions. Key Responsibilities: Technical Expertise: Expert in Java, Spring framework, JUnit, Mockito, or similar languages and frameworks. Experience working with cloud services such as AWS ECS, RDS, DynamoDB, Lambda, SQS, Kinesis, Event Bridge, CloudFormation, etc. Experience building Jenkins pipelines or similar CI/CD tools. (GitHub Actions a plus) Experience writing SQL for PostgreSQL, MySQL, Redis, or other similar databases. Experience building Restful APIs and working on microservices architectures. Modernization of applications from Monolith to Microservices Architecture. Database Migration from Oracle to Postgres. Leadership and Mentorship: Lead code reviews, enforce coding standards, and provide constructive feedback to improve code quality. Guide and mentor junior developers, conduct training sessions, and foster a culture of learning within the team. Collaboration and Communication: Work closely with product managers, DevOps, QA, and other teams to deliver high-quality software solutions. Participate in Agile ceremonies and drive technical discussions. Qualifications: Bachelor’s degree in Computer Science, Engineering, or a related field or equivalent work experience 5+ years of experience in software development Proven experience in the key responsibilities listed above Strong problem-solving skills and attention to detail Excellent communication and teamwork skills Why First Advantage is Your Next Big Career Move First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $110,000-125,000 base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

The SOC Detection Engineer will design, implement, and maintain SOC tooling, including SIEM, EDR, and SOAR platforms. They will also support incident response and collaborate with SOC analysts to enhance security operations. | Candidates must have a Bachelor's degree in a related field and a minimum of 5 years of experience in cybersecurity engineering or SOC operations. Proficiency in SIEM, EDR, and SOAR solutions, along with strong scripting and analytical skills, is required. | At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career, and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. Position Overview We are seeking a skilled and forward-thinking Cybersecurity Engineer to join our Security Operations Center (SOC) team. In this pivotal role, you will be responsible for engineering, implementing, and supporting cutting-edge SOC tooling, including Security Information and Event Management (SIEM) platforms, Endpoint Detection and Response (EDR) systems, Security Orchestration, Automation, and Response (SOAR) solutions, and AI-driven security technologies. You will also be a key driver in building automations and integrating advanced analytics, ensuring our organization remains resilient in the face of ever-evolving cyber threats. This position will work EST hours and would be required to work after hours as needed to support incident response as part of an on-call rotation. For compliance reasons, all personnel must be United States Citizens and have, for 3 of the past 5 years, resided in the United States OR worked for the United States overseas in a federal or military capacity OR be a dependent of a federal or military employee serving overseas. In addition to our standard pre-employment background check and drug screen, you will be required to undergo additional checks to obtain an LAR certification via the the proper channels in order to remain employed. Key Responsibilities Design, implement, and maintain SOC Tooling: Deploy, configure, and optimize SIEM, EDR, and SOAR platforms to support robust security operations, threat detection, and incident response. Automation and Orchestration: Architect and develop automation workflows using SOAR platforms, leveraging scripting, APIs, and integration with other security tools to enhance operational efficiency. AI and Advanced Analytics: Evaluate, implement, and maintain AI-powered security solutions for threat detection, anomaly detection, and automated response, collaborating with data scientists and security analysts. Use of Query and Programming Languages: Develop and optimize complex detection rules, searches, and reports using query languages as well as scripting and programming languages (such as Python, PowerShell, or JavaScript). Threat Detection and Incident Response Support: Collaborate with SOC analysts to tune detection logic, automate repetitive tasks, and ensure rapid, precise response to security incidents. Incident Response: Provide hands-on support during security incidents, including investigation, containment, eradication, and recovery activities. Work with SOC analysts and other stakeholders to analyze incidents, develop response strategies, and implement corrective actions. Security Monitoring: Continuously monitor enterprise systems, networks, and endpoints for suspicious activity, indicators of compromise, and vulnerabilities. Ensure security alerts are effectively triaged, investigated, and escalated as needed. Integration and Engineering: Design and implement integrations between SIEM, EDR, SOAR, and other security or IT systems, ensuring seamless data flow and coordinated defense mechanisms. Enterprise System Integration: Build and maintain connections between SOC tools and enterprise systems (such as ERP, HRIS, CRM, and other business applications) to enable comprehensive security monitoring and ensure visibility across the organization. Continuous Improvement: Proactively monitor tool performance, analyze metrics, and drive improvements in detection, automation, and response capabilities. Documentation and Knowledge Sharing: Create and maintain clear documentation for detection rules, automation workflows, and SOC tooling architecture. Share best practices with peers and mentor junior team members. Collaboration: Work closely with IT, engineering, and application teams to ensure that security controls are integrated into business processes and technical solutions. Compliance and Regulatory Support: Assist in ensuring SOC tooling and processes meet compliance requirements, such as PCI-DSS, HIPAA, GDPR, or industry best practices. Participate in an on-call rotation as needed, typically once a month, to provide timely support for critical incidents and maintain the security posture of the organization. Required Qualifications Bachelor’s degree in Computer Science, Information Security, or a related technical discipline, or equivalent work experience. Minimum of 5 years’ experience in cybersecurity engineering, SOC operations, or similar roles. Hands-on experience with SIEM platforms, EDR tools, and SOAR solutions. Proficiency building and maintaining automation and orchestration workflows using scripting languages (Python, PowerShell, Bash, etc.). Strong skills in query languages for threat hunting and detection rule creation. Experience integrating and supporting AI/ML security tools and applying analytics for threat detection. Solid understanding of security operations, threat landscapes, and incident response methodologies. Experience integrating security tools with APIs and developing custom connectors or enrichment scripts. Experience integrating SOC tooling with enterprise systems for security monitoring and data correlation. Excellent analytical, problem-solving, and troubleshooting abilities. Strong verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences. Willingness to participate in an on-call rotation, typically once a month. Key Attributes Innovative Mindset: Enthusiasm for exploring and integrating new technologies to advance SOC capabilities. Team Player: Collaborative spirit with a willingness to mentor, share knowledge, and support fellow engineers and analysts. Adaptability: Comfort in a fast-paced, evolving environment with shifting priorities and new challenges. Attention to Detail: Diligence in designing precise detection logic, automations, and documentation to ensure accuracy and reliability. Ethical Approach: Unwavering commitment to upholding security, privacy, and compliance standards. Preferred Qualifications Relevant cybersecurity certifications. Experience working with cloud security tools and environments and their native security features. Knowledge of threat intelligence platforms, vulnerability management systems, and network security solutions. Background in DevSecOps, CI/CD pipeline security, or security testing automation. Familiarity with compliance frameworks and regulatory requirements. Experience collaborating with cross-functional teams in large or complex enterprise environments. Why First Advantage is Your Next Big Career Move First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $110,000-140,000 base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.