First Advantage

Own and optimize global SEM strategies to drive revenue and pipeline growth. | 8+ years in digital marketing with deep specialization in Google Ads, experience managing complex SEM accounts, and strong analytical skills. | At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career, and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. The Paid Digital Senior Marketing Manager is a strategic, performance-driven leader responsible for owning and scaling highly complex paid digital programs, with a primary focus on Search Engine Marketing (SEM) and Google Ads across multiple regions, products, and buyer segments. This role reports into the director of growth and digital and partners closely with agency teams, brand and content, marketing operations, sales, revenue operations, and product marketing to design, optimize, and scale full-funnel paid digital strategies that drive qualified pipeline and closed-won revenue, not just leads. The ideal candidate brings a rare combination of hands-on Google Ads expertise, advanced agency management experience, and strong business acumen to translate media performance into measurable revenue outcomes. What You'll Do: Own the global SEM strategy across Google Ads (Search, Display, YouTube, Performance Max, Demand Gen), supporting enterprise and mid-market growth initiatives Design and optimize full-funnel paid digital programs aligned to awareness, consideration, conversion, and revenue acceleration Develop keyword, audience, and bidding strategies that balance brand protection, non-brand growth, competitive campaigns, and pipeline efficiency Partner with copywriters and product marketing to translate value propositions, vertical solutions, and use cases into high-performing paid search and digital messaging Continuously test and scale AI-driven bidding, audience signals, landing page alignment, and conversion optimization strategies Lead and manage highly complex Google Ads accounts with large monthly budgets, multiple product lines, regions, and conversion paths Act as the strategic owner and internal authority for SEM, ensuring agency recommendations align with business goals and revenue targets Hold agencies accountable for: Performance against pipeline and ROI targets, advanced account structure and hygiene, ongoing testing roadmaps and optimization plans, translate business priorities into clear agency briefs, quarterly plans, and performance reviews, evaluate agency performance, recommend optimizations, and influence roadmap decisions Own paid digital contribution to marketing-sourced and influenced pipeline and closed-won deals Partner with Marketing Ops, Revenue Ops, and Sales to: Align paid digital conversion points with MQL, SQL, and opportunity stages, Optimize lead quality, speed-to-lead, and downstream conversion rates Analyze performance beyond CPL to metrics such as: Pipeline per dollar spent, cost per opportunity, win rates and sales cycle impact, build and communicate clear performance narratives for executive stakeholders Partner with Marketing Ops to ensure: Accurate conversion tracking across HubSpot, Salesforce, and Google Ads, Alignment on attribution models and funnel definitions Leverage data to identify: High-intent keyword and audience opportunities, funnel drop-offs and conversion friction, drive landing page and CRO improvements in collaboration with web and CRO teams Serve as a trusted advisor to internal stakeholders on paid digital strategy and performance Collaborate with: Product Marketing on launches and positioning, sales and LDR teams on feedback loops and lead quality, regional marketing teams on localized execution What You Will Need to be Successful: 8+ years of experience in digital marketing, with deep specialization in Google Ads and paid search Proven experience managing large-scale, complex SEM accounts, ideally in B2B SaaS, enterprise technology, or regulated industries Strong background in agency management, including performance accountability and strategic leadership Demonstrated success driving pipeline and revenue outcomes, not just lead volume Advanced knowledge of: Google Ads (Search, Display, YouTube, PMax) Keyword strategy, audience targeting, bidding strategies, and AI-driven optimization Experience working within HubSpot and Salesforce environments Strong analytical and storytelling skills, able to translate data into business insights What You May Need to be Successful: Experience marketing to enterprise and mid-market buyers Familiarity with ABM platform – Demanbase Experience in global or multi-region digital programs Exposure to CRO, landing page testing, and multi-touch attribution Prior experience in background screening, HR tech, fintech, or compliance-driven industries Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and customers through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: Ability to work remotely with occasional business travel. Medical, Vision, Dental, and supplementary benefit plans 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $110,000-125,000 base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Leading and developing a team of Customer Success Analysts to ensure high-quality client service and satisfaction. | Experience in customer service, team leadership, data analysis, and familiarity with CRM systems, with a focus on performance management and process improvement. | At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: As the Team Lead, Customer Success, you will lead and support a team of Customer Success Analysts (CSA) responsible for delivering timely, accurate, and high-quality service to clients within an assigned Industry vertical. This role provides day-to-day leadership, coaching, and performance oversight, ensuring CSAs effectively manage client inquiries, analyze customer data, and collaborate with internal partners across Sales, Operations, and Billing. The Team Lead will foster a culture of accountability, customer empathy, and continuous improvement, guiding the team to identify trends, deliver actionable insights, and drive customer retention and satisfaction. Aligned with our mission to provide hiring peace of mind, this role plays a key part in delivering a simple, smarter background screening and onboarding experience for employers worldwide. This role is 100% work from home. Authorized and working from the United States. Responsibilities: • Lead, coach, and develop a team of Customer Success Analysts (CSA) to achieve customer retention, satisfaction, and account growth objectives. • Provide onboarding, ongoing training, and day-to-day guidance to ensure CSAs maintain deep knowledge of client requirements, screening workflows, and internal processes. • Oversee daily team operations, monitoring workload, service levels, and response quality to ensure SLAs and performance standards are consistently met. • Review, analyze, and report on team performance metrics, identifying trends, risks, and opportunities for continuous improvement; communicate insights and recommendations to leadership. • Serve as the escalation point for complex or high-impact client and internal issues, ensuring timely resolution and a positive customer experience. • Support performance management activities, including coaching, feedback, performance reviews, and participation in improvement plans as needed. • Partner with Client Success Leaders, Client Success Managers/Directors, and cross-functional teams to align priorities, escalate issues, and drive successful outcomes. • Act as a hands-on resource for the team by providing coverage and operational support during peak periods or absences, as needed. • Lead or contribute to special projects and process improvement initiatives to enhance efficiency, quality, and client satisfaction What You May Need to be Successful: • High School Diploma or GED, or Equivalent work experience. College degree preferred. • 3+ years of customer service experience, including direct interactions with external customers. • Demonstrate a strong commitment to delivering exceptional customer experiences that drive long-term client satisfaction and partnership. • Lead by example in fostering a collaborative, inclusive, and high-performing team environment. Including fostering a collaborative, inclusive, and high-performing team environment. • Ability to Train, coach, mentor, and motivate a team to achieve individual and team performance goals. • Effectively guide employees through performance management processes, providing clear feedback and development support. • Maintain the highest level of confidentiality and professionalism when handling employee, client, and company information. • Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers and team members, and internal partners through written, verbal and phone interactions. • Prioritize competing demands, identify root causes, and resolve issues with a high level of accuracy and attention to detail. • Remain calm, adaptable, and solutions-focused in a fast-paced, deadline-driven environment. • Apply creative and critical thinking to deliver timely, practical solutions to operational and client challenges. • Build and maintain strong cross-functional relationships to support seamless collaboration and shared success across departments • Experience with Microsoft Office products (Outlook, PowerPoint, Word, and Excel), and Siebel, Salesforce or equivalent CRM system • Strong analytical and organizational skills, with ability to interpret complex data sets and draw meaningful conclusions while staying attentive to details. Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: • Ability to work remotely with occasional business travel. • Medical, Vision, Dental, and supplementary benefit plans • 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) • Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays • Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $60-70K annually per year. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Analyze customer data, identify trends, and provide insights to enhance customer satisfaction and retention. | Requires 3+ years of customer service experience, proficiency in MS Office and CRM systems, strong analytical skills, and excellent communication. | At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: The Customer Success Analyst acts as a liaison to First Advantage's large screening accounts and various internal departments such as Sales, Operations, and Billing for FA's Retail vertical. The Customer Success Analyst needs to have attention to detail, a sense of urgency, customer empathy, and the ability to communicate effectively with both internally and externally. Responsible for analyzing customer data, identifying trends, and providing actionable insights to drive customer retention, satisfaction, and overall success. As they will be working with various sized clients, different Customer Success Managers, Sales Reps and/or members of the Operations team to maintain, build out and report to ensure customer satisfaction. This role is 100% work from home. Authorized and working from the United States. Responsibilities: Working on daily tasks in collaboration with the Customer Success Managers and Operations. Tasks will involve, migration related activities, current client work (QC, emails, etc), and special initiatives. Including and not limited to issues related to verifications, criminal, drug & health screenings, order creation, finance and specific rush orders. Perform report research and analysis for internal and external customers. Ensure that reports and information requests are delivered on time and that SLA's are met. Monitor, enter, update, and close Service Center tickets. Provide and maintain in-depth working knowledge of all client verifications/processing guidelines. Prepare, analyze, and determine trends for monthly account reviews. Ensure that client fact sheets are kept current and relevant. Create a program overview outline document for all assigned accounts. Obtain first-hand customer information and makes recommendations for improvements to products, services, and reporting. Perform other duties as assigned by management. What You May Need to be Successful: High School Diploma or GED, or Equivalent work experience. 3+ years of customer service experience, including direct interactions with external customers. Microsoft Office products (Outlook, PowerPoint, Word, and Excel) Siebel, Salesforce or equivalent CRM system Strong analytical skills with the ability to interpret complex data sets and draw meaningful conclusions. Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers. Organizational skills and strong attention to detail Ability to multi-task and manage daily assignments and handle high volume phone and email support. Sense of urgency to meet client deadlines. Highly responsive and adaptable to evolving priorities. Ability to work and thrive in a dynamic team environment as well as act independently. Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: Ability to work remotely with occasional business travel. Medical, Vision, Dental, and supplementary benefit plans 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $21-24.50 USD per hour. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Lead and develop a team of Customer Success Analysts to ensure high-quality service, monitor performance, and drive customer satisfaction. | Requires 3+ years of customer service experience, leadership skills, and proficiency with CRM tools, which do not align with your expertise in market research and consumer insights. | At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: As the Team Lead, Customer Success, you will lead and support a team of Customer Success Analysts (CSA) responsible for delivering timely, accurate, and high-quality service to clients within an assigned Industry vertical. This role provides day-to-day leadership, coaching, and performance oversight, ensuring CSAs effectively manage client inquiries, analyze customer data, and collaborate with internal partners across Sales, Operations, and Billing. The Team Lead will foster a culture of accountability, customer empathy, and continuous improvement, guiding the team to identify trends, deliver actionable insights, and drive customer retention and satisfaction. Aligned with our mission to provide hiring peace of mind, this role plays a key part in delivering a simple, smarter background screening and onboarding experience for employers worldwide. This role is 100% work from home. Authorized and working from the United States. Responsibilities: Lead, coach, and develop a team of Customer Success Analysts (CSA) to achieve customer retention, satisfaction, and account growth objectives. Provide onboarding, ongoing training, and day-to-day guidance to ensure CSAs maintain deep knowledge of client requirements, screening workflows, and internal processes. Oversee daily team operations, monitoring workload, service levels, and response quality to ensure SLAs and performance standards are consistently met. Review, analyze, and report on team performance metrics, identifying trends, risks, and opportunities for continuous improvement; communicate insights and recommendations to leadership. Serve as the escalation point for complex or high-impact client and internal issues, ensuring timely resolution and a positive customer experience. Support performance management activities, including coaching, feedback, performance reviews, and participation in improvement plans as needed. Partner with Client Success Leaders, Client Success Managers/Directors, and cross-functional teams to align priorities, escalate issues, and drive successful outcomes. Act as a hands-on resource for the team by providing coverage and operational support during peak periods or absences, as needed. Lead or contribute to special projects and process improvement initiatives to enhance efficiency, quality, and client satisfaction What You May Need to be Successful: High School Diploma or GED, or Equivalent work experience. College degree preferred. 3+ years of customer service experience, including direct interactions with external customers. Demonstrate a strong commitment to delivering exceptional customer experiences that drive long-term client satisfaction and partnership. Lead by example in fostering a collaborative, inclusive, and high-performing team environment. Including fostering a collaborative, inclusive, and high-performing team environment. Ability to Train, coach, mentor, and motivate a team to achieve individual and team performance goals. Effectively guide employees through performance management processes, providing clear feedback and development support. Maintain the highest level of confidentiality and professionalism when handling employee, client, and company information. Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers and team members, and internal partners through written, verbal and phone interactions. Prioritize competing demands, identify root causes, and resolve issues with a high level of accuracy and attention to detail. Remain calm, adaptable, and solutions-focused in a fast-paced, deadline-driven environment. Apply creative and critical thinking to deliver timely, practical solutions to operational and client challenges. Build and maintain strong cross-functional relationships to support seamless collaboration and shared success across departments Experience with Microsoft Office products (Outlook, PowerPoint, Word, and Excel), and Siebel, Salesforce or equivalent CRM system Strong analytical and organizational skills, with ability to interpret complex data sets and draw meaningful conclusions while staying attentive to details. Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: Ability to work remotely with occasional business travel. Medical, Vision, Dental, and supplementary benefit plans 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $60-70K annually per year. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Manage and grow strategic accounts by developing account plans, identifying opportunities, and maintaining high customer satisfaction. | 7-10 years of experience in complex solutions sales, managing national/global accounts, with strong communication and organizational skills. | At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: Our Customer Success Director is a member of the Account Management Team. This is a consultative sales and Enterprise level account management position to grow revenue in the most strategic accounts through sales of First Advantage products and solutions within a small number of named accounts under the Retail Vertical. It is anticipated that you will insure and grow this revenue stream via the development and ongoing maintenance of a strategic account plan and the definition of the strategic deployment of resources required to drive the penetration of FA solutions through the enterprise within your assigned accounts, and to maintain the base revenue that is already present in those accounts. Coordinates with client, operations management and technology to ensure service levels are being maintained. While the role is 100% remote there will be up to 25% travel as needed for client needs. Individual must be located in the United States. Responsibilities: Program Management Develop clear and thorough sales account plans detailing all relevant information about customers, their industries, and their specific RISK history. Track revenue trends and sales opportunities and analyze competitive threats. Meet or exceed monthly and annual revenue objectives within a defined list of named accounts. Identify additional products or solutions FA can provide. Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions. Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client’s questions or implement solutions in a timely fashion. Maintain a current understanding of First Advantage competitor’s offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over those offered by its competitors. Prepare and deliver quarterly and annual client business reviews. Document and manage all action/project plans for assigned client base. Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems analyzing root causes to issues and bring resolution to the issues. Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices. Constantly seek, share, and implement best practices. Establish and maintain excellent customer relationships at all levels to provide superior service and solutions. Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resources. Partner with internal account team to review program performance. Administrative Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs. Manage contract renewals and proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers. Manage monitoring and reporting programs for customers. Perform other duties as assigned What You May Need to be Successful: Bachelor's degree or equivalent work experience. 7-10 years proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience. Proficiency with MS Office applications including Word, PowerPoint, and Excel. Strong oral and written communication, and interpersonal skills. Outstanding multi-tasking and time-management abilities. Excellent organizational, analytical, problem analysis and problem-solving skills Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity 40-50 hour work week with additional hours as customers, situations and projects require. Preferred: 3 years of virtual work experience Work experience in the professional sales environment is desirable Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: Ability to work remotely with occasional business travel. Medical, Vision, Dental, and supplementary benefit plans 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $90-110K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Lead and develop a team of Customer Success Analysts to ensure high-quality service and client satisfaction, analyze team performance, and support continuous improvement initiatives. | 3+ years of customer service experience, leadership skills, ability to analyze data, and proficiency with CRM and MS Office tools. | At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: As the Team Lead, Customer Success, you will lead and support a team of Customer Success Analysts (CSA) responsible for delivering timely, accurate, and high-quality service to clients within Staffing vertical. This role provides day-to-day leadership, coaching, and performance oversight, ensuring CSAs effectively manage client inquiries, analyze customer data, and collaborate with internal partners across Sales, Operations, and Billing. The Team Lead will foster a culture of accountability, customer empathy, and continuous improvement, guiding the team to identify trends, deliver actionable insights, and drive customer retention and satisfaction. Aligned with our mission to provide hiring peace of mind, this role plays a key part in delivering a simple, smarter background screening and onboarding experience for employers worldwide. This role is 100% work from home. Authorized and working from the United States. Responsibilities: Lead, coach, and develop a team of Customer Success Analysts (CSA) to achieve customer retention, satisfaction, and account growth objectives. Provide onboarding, ongoing training, and day-to-day guidance to ensure CSAs maintain deep knowledge of client requirements, screening workflows, and internal processes. Oversee daily team operations, monitoring workload, service levels, and response quality to ensure SLAs and performance standards are consistently met. Review, analyze, and report on team performance metrics, identifying trends, risks, and opportunities for continuous improvement; communicate insights and recommendations to leadership. Serve as the escalation point for complex or high-impact client and internal issues, ensuring timely resolution and a positive customer experience. Support performance management activities, including coaching, feedback, performance reviews, and participation in improvement plans as needed. Partner with Client Success Leaders, Client Success Managers/Directors, and cross-functional teams to align priorities, escalate issues, and drive successful outcomes. Act as a hands-on resource for the team by providing coverage and operational support during peak periods or absences, as needed. Lead or contribute to special projects and process improvement initiatives to enhance efficiency, quality, and client satisfaction What You May Need to be Successful: High School Diploma or GED, or Equivalent work experience. College degree preferred. 3+ years of customer service experience, including direct interactions with external customers. Demonstrate a strong commitment to delivering exceptional customer experiences that drive long-term client satisfaction and partnership. Lead by example in fostering a collaborative, inclusive, and high-performing team environment. Including fostering a collaborative, inclusive, and high-performing team environment. Ability to Train, coach, mentor, and motivate a team to achieve individual and team performance goals. Effectively guide employees through performance management processes, providing clear feedback and development support. Maintain the highest level of confidentiality and professionalism when handling employee, client, and company information. Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers and team members, and internal partners through written, verbal and phone interactions. Prioritize competing demands, identify root causes, and resolve issues with a high level of accuracy and attention to detail. Remain calm, adaptable, and solutions-focused in a fast-paced, deadline-driven environment. Apply creative and critical thinking to deliver timely, practical solutions to operational and client challenges. Build and maintain strong cross-functional relationships to support seamless collaboration and shared success across departments Experience with Microsoft Office products (Outlook, PowerPoint, Word, and Excel), and Siebel, Salesforce or equivalent CRM system Strong analytical and organizational skills, with ability to interpret complex data sets and draw meaningful conclusions while staying attentive to details. Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: Ability to work remotely with occasional business travel. Medical, Vision, Dental, and supplementary benefit plans 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $60-70K annually per year. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Manage and grow strategic client accounts by developing account plans, identifying opportunities, and ensuring customer satisfaction. | Extensive experience in sales, account management, and managing complex solutions for strategic accounts, with strong communication and relationship skills. | At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: Our Customer Success Director is a member of the Account Management Team. This is a consultative sales and Enterprise level account management position to grow revenue in the most strategic accounts through sales of First Advantage products and solutions within a small number of named accounts under the Financial Services Vertical. It is anticipated that you will insure and grow this revenue stream via the development and ongoing maintenance of a strategic account plan and the definition of the strategic deployment of resources required to drive the penetration of FA solutions through the enterprise within your assigned accounts, and to maintain the base revenue that is already present in those accounts. Coordinates with client, operations management and technology to ensure service levels are being maintained. While the role is 100% remote there will be up to 25% travel as needed for client needs. Individual must be located in the United States. Responsibilities: Program Management Develop clear and thorough sales account plans detailing all relevant information about customers, their industries, and their specific RISK history. Track revenue trends and sales opportunities and analyze competitive threats. Meet or exceed monthly and annual revenue objectives within a defined list of named accounts. Identify additional products or solutions FA can provide. Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions. Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client’s questions or implement solutions in a timely fashion. Maintain a current understanding of First Advantage competitor’s offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over those offered by its competitors. Prepare and deliver quarterly and annual client business reviews. Document and manage all action/project plans for assigned client base. Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems analyzing root causes to issues and bring resolution to the issues. Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices. Constantly seek, share, and implement best practices. Establish and maintain excellent customer relationships at all levels to provide superior service and solutions. Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resources. Partner with internal account team to review program performance. Administrative Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs. Manage contract renewals and proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers. Manage monitoring and reporting programs for customers. Perform other duties as assigned What You May Need to be Successful: Bachelor's degree or equivalent work experience. 7-10 years proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience. Proficiency with MS Office applications including Word, PowerPoint, and Excel. Strong oral and written communication, and interpersonal skills. Outstanding multi-tasking and time-management abilities. Excellent organizational, analytical, problem analysis and problem-solving skills Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity 40-50 hour work week with additional hours as customers, situations and projects require. Preferred: 3 years of virtual work experience Work experience in the professional sales environment is desirable Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: Ability to work remotely with occasional business travel. Medical, Vision, Dental, and supplementary benefit plans 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $90-110K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Manage and grow strategic client accounts by developing detailed account plans, identifying new opportunities, and ensuring customer satisfaction. | Proven experience in complex sales or account management, excellent communication skills, and ability to manage cross-functional teams in a remote setting. | At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: Our Customer Success Director is a member of the Account Management Team. This is a consultative sales and Enterprise level account management position to grow revenue in the most strategic accounts through sales of First Advantage products and solutions within a small number of named accounts under the Financial Services Vertical. It is anticipated that you will insure and grow this revenue stream via the development and ongoing maintenance of a strategic account plan and the definition of the strategic deployment of resources required to drive the penetration of FA solutions through the enterprise within your assigned accounts, and to maintain the base revenue that is already present in those accounts. Coordinates with client, operations management and technology to ensure service levels are being maintained. While the role is 100% remote there will be up to 25% travel as needed for client needs. Individual must be located in the United States. Responsibilities: Program Management • Develop clear and thorough sales account plans detailing all relevant information about customers, their industries, and their specific RISK history. Track revenue trends and sales opportunities and analyze competitive threats. Meet or exceed monthly and annual revenue objectives within a defined list of named accounts. • Identify additional products or solutions FA can provide. • Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions. • Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client’s questions or implement solutions in a timely fashion. Maintain a current understanding of First Advantage competitor’s offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over those offered by its competitors. • Prepare and deliver quarterly and annual client business reviews. • Document and manage all action/project plans for assigned client base. • Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems analyzing root causes to issues and bring resolution to the issues. • Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices. • Constantly seek, share, and implement best practices. • Establish and maintain excellent customer relationships at all levels to provide superior service and solutions. Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resources. • Partner with internal account team to review program performance. Administrative • Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs. Manage contract renewals and proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers. • Manage monitoring and reporting programs for customers. • Perform other duties as assigned What You May Need to be Successful: • Bachelor's degree or equivalent work experience. • 7-10 years proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience. • Proficiency with MS Office applications including Word, PowerPoint, and Excel. • Strong oral and written communication, and interpersonal skills. • Outstanding multi-tasking and time-management abilities. • Excellent organizational, analytical, problem analysis and problem-solving skills • Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity • 40-50 hour work week with additional hours as customers, situations and projects require. Preferred: • 3 years of virtual work experience • Work experience in the professional sales environment is desirable Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: • Ability to work remotely with occasional business travel. • Medical, Vision, Dental, and supplementary benefit plans • 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) • Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays • Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $90-110K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law. NglZd37jfP

Manage and grow strategic partnerships, develop joint business plans, and drive revenue growth through partner channels. | Extensive experience in strategic partnerships, excellent communication skills, and familiarity with SaaS or HR tech environments. | At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: The Strategic Partner Success Director is a high-impact, individual contributor role focused on driving new business through strategic partnerships. This person will own and grow key highly engaged revenue generating partner relationships while building new executive-level connections within large HCM and HR technology ecosystems. This role is hands-on and influence-driven, requiring strong executive presence, the ability to tell a compelling story, and the grit to turn relationships into revenue. Responsibilities: Partner Relationship Management Oversee and grow relationships with top-tier strategic partners, ensuring alignment with business objectives and executive-level stakeholders. Develop and execute joint business plans, co-selling, and co-marketing initiatives. Lead integration and enablement’s projects between partner and internal teams Proactively identify and develop new strategic partner relationships aligned to revenue growth. Revenue Growth & Performance Achieve new business targets through partner-led initiatives. Monitor partner performance, pipeline contribution, and ROI; provide actionable insights and recommendations for leadership. Strengthening win rates through active collaboration with Sales on partner- influenced opportunities. Internal Collaboration Act as the primary liaison between partners and internal teams (Sales, Marketing, Product, Client Success, Legal). Coordinate enablement programs and ensure partner strategies are embedded in go-to-market playbooks and sales execution. Operational Excellence Maintain accurate partner data in CRM and dashboards. Lead quarterly business reviews and ensure contractual compliance. Attend industry and vertical trade shows & events as needed Perform additional responsibilities as required. Impact & Success Metrics Achievement of predefined revenue and new business targets through partner channels. Growth in partner-sourced pipeline and closed-won deals. Successful execution of joint go-to-market plans and integration projects. High partner satisfaction scores and retention rates. Effective cross-functional collaboration and influence across internal teams. Timely and accurate reporting of partner performance metrics Ability to establish strong relationships with partner stakeholders, including senior and executive leaders. What You Need to be Successful: Bachelor's degree or equivalent work experience. Preferred in Business, Marketing or related fields. 5+ years in strategic partnerships, alliances, or channel management, preferably in SaaS or HR Tech. Demonstrated success in driving partner-sourced revenue growth. Strong leadership, organizational, and project management skills. Executive presence and ability to influence cross-functional and external C-level stakeholders. Strategic and creative thinker with a bias for action. Excellent written and verbal communication skills. Familiarity with HR Tech space, preferably within HCM Solutions. Comfortable navigating ambiguity and building momentum in evolving or early-stage partner relationships. Open to travel as required. Preferred: Experience with partner enablement tools and co-selling frameworks. Analytical mindset with proficiency in CRM and reporting tools. Strong negotiation, conflict resolution, and problem-solving skills. Team player with a collaborative approach. What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary for this position is approximately $130-150K per year. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. #LI-LRI United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Lead and close large-scale enterprise deals, develop multi-year account strategies, and engage C-suite executives to expand solutions and maximize long-term value. | Over 5 years of consultative sales experience in technology or human capital industries, with a proven record of managing complex, multi-stakeholder sales cycles and closing high-value opportunities. | This role is remote position; individual must be Authorized and working from the United States. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: The Major Account Sales Executive is responsible for driving revenue growth within new and existing customers that represent a select number of the organization’s largest and most complex enterprise accounts. In this role, you will architect and execute multi‑year strategies that advance high‑value relationships, expand solution adoption, and deliver measurable business outcomes for Fortune‑level prospects and clients. You will engage directly with C‑suite and senior executives, navigating sophisticated procurement, regulatory, and commercial environments to win high‑impact, multi‑solution enterprise deals. This role requires exceptional executive presence, deep strategic thinking, and the ability to orchestrate cross‑functional teams to deliver tailored, high‑quality solutions that maximize long‑term value and strengthen enterprise‑wide partnerships. Responsibilities: Lead and win large‑scale, high‑value enterprise opportunities, driving strategy, deal design, and execution across multi‑solution, multi‑stakeholder environments. Develop and execute multi‑year strategic account plans that expand footprint, unlock new business lines, and strengthen long‑term enterprise partnerships. Engage C‑suite and senior‑level executives to understand strategic priorities, influence decision‑making, and position high‑impact, value‑driven solutions. Architect complex commercial structures including multi‑year agreements, custom integrations, and multi‑region/global rollouts. Coordinate cross‑functional deal teams (Product, Legal, Security, Finance, Operations) to ensure fast, accurate, and high‑quality proposal and solution delivery. Identify and develop whitespace opportunities within large global clients, driving incremental revenue, cross‑sell, and expansion. Lead executive‑level business reviews focused on measurable outcomes, ROI, adoption, and strategic growth. Navigate complex procurement, compliance, and regulatory processes typical of Fortune 100/Global 1000 organizations. Act as the enterprise account owner, ensuring alignment across implementation, customer success, and renewal motions to maximize retention and multi‑year value. What You'll Need to be Successful: Bachelor’s degree or equivalent practical experience. 5+ years of consultative sales experience within human capital, BPO, or technology-driven industries. Proven success managing complex, multi-stakeholder sales cycles and closing $500K+ ARR opportunities. Consistent achievement of monthly, quarterly, and annual sales quotas. Demonstrated ability to build and manage a strong pipeline through targeted, proactive prospecting and relationship development. Experience engaging VP-level and executive stakeholders, establishing credibility, and navigating complex client organizations. Strong discovery and consultative selling skills, with the ability to overcome objections and clearly articulate a differentiated value proposition. Ability to create urgency, enthusiasm, and momentum throughout the sales process. Strategic and analytical approach to forecasting, tracking, and managing sales activity across multiple solutions using CRM tools (e.g., Salesforce). Highly developed communication, influence, negotiation, and presentation skills. Goal-driven, resourceful, and adaptable, with the ability to manage multiple priorities in a fast-paced, high-performance environment. Collaborative mindset with a strong sense of ownership and accountability. Advanced proficiency in Microsoft Office (Excel, Outlook, PowerPoint, Word). Flexibility to travel as business needs require Preferred Entrepreneurial mindset with the ability to thrive in a dynamic, resource-constrained environment. Experience successfully working in a virtual or remote selling environment. Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: Ability to work remotely with occasional business travel. Medical, Vision, Dental, and supplementary benefit plans 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now The salary range for this position is approximately $200K base annually plus commissions. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Lead and develop a high-performing mid-market sales team, define segment strategy, and drive revenue growth. | Over 10 years of B2B sales experience, with at least 5 years in managing sales teams, expertise in value-based selling, and experience in SaaS, data, or technology-enabled services. | At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening, drug screening, and identity solutions to some of the most recognized Fortune 100 and Global 500 brands. About The Role: The Director, Mid-Market Sales leads a high‑performing team responsible for new logo acquisition and expansion across the US Mid‑Market segment. This leader will set the segment strategy, hire and develop front‑line managers and account executives, operationalize a data‑driven sales motion, and consistently deliver bookings and revenue targets. The ideal candidate brings proven success building pipeline, driving disciplined execution across the full sales cycle, and elevating a value‑based, solution‑oriented sales approach. Key Responsibilities Segment Strategy & Operating Rhythm Define Mid‑Market coverage model (territories, vertical focus, partner/alliances motion) and annual GTM plan. Establish operating cadence (forecast, pipeline, deal reviews, win/loss) with a focus on predictable bookings, seller productivity, and cycle‑time reduction. Leadership & Team Development Hire, onboard, and develop front‑line sales managers and account executives; set clear expectations and coach to behaviors and outcomes. Build a performance culture grounded in FA values (Authenticity, Curiosity, Integrity, Teamwork, Customer‑Inspired). Attract and retain diverse, top‑tier sales talent; succession plan for critical roles. Pipeline, Forecast & Execution Own segment forecast; drive discipline in qualification, stage progression, and risk mitigation. Partner with Marketing on demand creation and with SDR/BDR leadership on prospecting effectiveness to ensure healthy, segment‑right pipeline coverage. Guide managers on coaching big bets, negotiation strategy, and executive alignment; personally engage on top strategic opportunities. Cross‑Functional Collaboration Work with RevOps to refine territories, quotas, comp levers, and dashboards; ensure data quality and actionable insights. Partner with CS and Implementation to ensure seamless handoffs and measurable customer outcomes. Provide structured feedback loops to Product and Pricing for Mid‑Market needs. Governance & Compliance Ensure adherence to pricing, discounting, contracting, and approval policies; model ethical selling. Manage to budget; optimize headcount and investment for ROI. Required Qualifications 10+ years of B2B sales experience with 5+ years leading managers and/or multi‑region seller teams in SaaS, data, or technology‑enabled services. Demonstrated success building and scaling Mid‑Market motions: territory design, quota setting, pipeline generation, forecast accuracy, and consistent over‑achievement to plan. Proven ability to recruit, develop, and retain high‑performing sales talent; track record of elevating managers and creating repeatable coaching frameworks. Expert command of value‑based/solution selling and C‑suite executive engagement; strong negotiation and deal‑structuring skills. Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: Ability to work remotely with occasional business travel. Medical, Vision, Dental, and supplementary benefit plans 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $100-120k base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Lead and execute multi-year strategic plans for large enterprise accounts, expanding solutions and managing complex negotiations. | Over 5 years of consultative sales experience in technology or human capital industries, with proven success in managing complex deals over $500K ARR and engaging VP-level stakeholders. | At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening, drug screening, and identity solutions to some of the most recognized Fortune 100 and Global 500 brands. Role Overview: The Enterprise Sales Executive serves as the strategic leader responsible for driving growth within the organization’s largest and most complex enterprise accounts. In this role, you will architect and execute multi‑year strategies that advance high‑value relationships, expand solution adoption, and deliver measurable business outcomes for Fortune‑level clients. You will engage directly with C‑suite and senior executives, navigating sophisticated procurement, regulatory, and commercial environments to win high‑impact, multi‑solution enterprise deals. This role requires exceptional executive presence, deep strategic thinking, and the ability to orchestrate cross‑functional teams to deliver tailored, high‑quality solutions that maximize long‑term value and strengthen enterprise‑wide partnerships. Key Responsibilities: (Whale-Size/Strategic Enterprise Deals) Lead and win large‑scale, high‑value enterprise opportunities, driving strategy, deal design, and execution across multi‑solution, multi‑stakeholder environments. Develop and execute multi‑year strategic account plans that expand footprint, unlock new business lines, and strengthen long‑term enterprise partnerships. Own and grow a defined portfolio of strategic technology accounts, driving expansion across multi‑solution offerings and positioning our value within complex, high‑growth tech environments. Engage C‑suite and senior‑level executives to understand strategic priorities, influence decision‑making, and position high‑impact, value‑driven solutions. Architect complex commercial structures including multi‑year agreements, custom integrations, and multi‑region/global rollouts. Coordinate cross‑functional deal teams (Product, Legal, Security, Finance, Operations) to ensure fast, accurate, and high‑quality proposal and solution delivery. Identify and develop whitespace opportunities within large global clients, driving incremental revenue, cross‑sell, and expansion. Lead executive‑level business reviews focused on measurable outcomes, ROI, adoption, and strategic growth. Navigate complex procurement, compliance, and regulatory processes typical of Fortune 100/Global 1000 organizations. Act as the enterprise account owner, ensuring alignment across implementation, customer success, and renewal motions to maximize retention and multi‑year value. Required 5+ years of consultative sales experience in human capital, BPO, or technology‑driven industries. Proven success managing complex deals and securing $500K+ ARR opportunities. Demonstrated history of developing pipelines, relationships, and new‑business opportunities. Consistent achievement of monthly, quarterly, and annual quotas. Experience engaging and establishing credibility with VP‑level stakeholders. Experience working effectively in a virtual environment preferred. Education: Bachelor’s degree or equivalent experience. Knowledge, Skills & Abilities: Required Ability to create urgency, exclusivity, and enthusiasm within client organizations. Strong capability to forecast, track, and deliver sales activities across multiple solutions using CRM tools such as Salesforce. Expertise in leading discovery, overcoming objections, and articulating a differentiated value proposition. Advanced proficiency in Microsoft Office (Excel, Outlook, PowerPoint, Word). Flexibility to travel as needed. Entrepreneurial mindset with the ability to thrive in a dynamic, resource‑constrained environment preferred. Core Skills: Strong relationship‑building, communication, influence, and negotiation skills. Goal‑oriented with a consistent focus on exceeding expectations. Strategic thinker who is organized, analytical, and adept at problem‑solving. Resourceful, adaptable, and able to manage multiple priorities. Effective collaborator who excels in a fast‑moving, high‑performance environment. Proven track record in developing leads, pipeline, relationships, and presentation opportunities through a targeted and proactive strategy Verified ability to attain quota on a monthly, quarterly and annual basis. Demonstrated experience gaining access to and creating credibility within the VP-suite of targeted clients Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: Ability to work remotely with occasional business travel. Medical, Vision, Dental, and supplementary benefit plans 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $95-125k base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Partner with clients to analyze data, develop reports and dashboards, and support client success initiatives. | Requires 2-4 years of experience in data analytics or customer support, proficiency in Excel and CRM tools, and strong communication skills. | At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: The Strategic Client, Customer Success Data Analyst plays a key client-facing role, partnering with high-value accounts to uncover needs, define strategies, and deliver data-driven solutions that support business goals. This role leverages analytics, reporting, and visualization tools to monitor program health, track user adoption, and identify risks or opportunities that impact account performance and retention. Serving as a liaison between clients and internal teams, the analyst ensures service excellence by managing service center requests, analyzing key data points, and delivering clear, actionable insights through frequent, professional communication. Proven ability to adopt new technologies quickly, uphold SLAs and CSAT standards, and build lasting client relationships is essential to success in this role. This is a 100% remote position, individual must be open to occasional travel and is required to be in United States. Responsibilities: • Monitor service levels, client satisfaction, and activity to proactively identify issues or opportunities. • Develop and maintain complex reports and dashboards using Excel, Power BI, Salesforce, and internal systems. • Identify data quality issues, recommend corrective actions, and ensure data integrity. • Collaborate with cross-functional teams to support new solutions and provide technical support. • Prepare and present analytical insights for Quarterly Business Reviews and other client-specific analyses. • Work closely with development and project teams in a fast-paced environment. • Manage data integration solutions, ensuring efficient extraction, transformation, and loading of data. • Build and nurture relationships with account representatives at all levels to ensure seamless communication. • Conduct root cause analysis on contact drivers to prioritize optimization opportunities. • Develop and maintain client-specific SOPs, process documentation, and workflows. • Escalate operational and technical issues to internal teams to resolve billing, technology, or operational challenges. • Test product enhancements or features to ensure successful implementation for client programs. • Partner with Directors to strengthen relationships and drive client success. • Perform research and analysis for both internal and external stakeholders to support data-driven decision-making. • Ensure timely resolution of service tickets and monitor ticket progress for closure. • Verify billing accuracy, identify discrepancies, and recommend solutions for any invoicing issues. • Track and report on trends to inform regular account reviews. • Keep client fact sheets updated and relevant to reflect changing needs. • Gather customer feedback and make recommendations to enhance products and services. • Provide training and create job aids for both departmental and customer needs. • Address and resolve customer escalations promptly. • Perform other duties as assigned by management to support team and client objectives. What You May Need to be Successful: • High School diploma or GED equivalent required; 4+ years of experience in customer support, data analytics, or a related field. • Proven expertise in data analysis, reporting, and customer success, with 2-4 years of experience in an analytics/reporting role. • Strong proficiency in MS Excel, MS Teams, and Salesforce CRM; experience with Business Intelligence (BI) tools is a plus. • Exceptional written and verbal communication skills, with the ability to present complex data in a clear, actionable, and insightful manner. • Ability to work effectively in a cross-functional team environment, adapting to rapid changes and multiple priorities. • Excellent organizational skills with the ability to manage multiple projects simultaneously and prioritize tasks. • Occasional travel to customer sites may be required to support customer success outreach. • Internal FA experience is a plus. Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: • Ability to work remotely with occasional business travel. • Medical, Vision, Dental, and supplementary benefit plans • 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) • Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays • Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $60-80K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law. bIv9QQWcSb

Lead and mentor a team of 15-25 customer care agents, ensure team performance, handle escalations, and foster a positive work environment. | 3-5 years call center experience with 3-5 years in a supervisory role, excellent communication and customer service skills, and a high school diploma or equivalent. | First Advantage is seeking a Supervisor to lead a team of 15-25 Customer Care agents supporting a large client. This role involves ensuring team performance, fostering a positive environment, and handling escalations, with a focus on customer satisfaction and continuous improvement. The ideal candidate will be a strong leader with excellent communication and decision-making skills. Requirements • Team leadership and mentoring skills • Excellent communication and customer service skills • Problem-solving and analytical skills • HS Diploma or equivalent required • 3-5 years experience in a call center role, with 3-5 years in a lead or supervisor role preferred Benefits • Remote work • Equal opportunity employment

Drive disciplined sales processes to prospect, build relationships, close deals, and grow profitability within assigned verticals while communicating company vision and managing client retention. | 3+ years consultative sales experience in technology or related industries, proven negotiation and closing skills, ability to build pipeline and relationships, strong communication and strategic mindset, and proficiency with CRM and Microsoft Office. | Job Title: Commercial Sales Executive Location: United States remote Job Type: Full-Time At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career, and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. Job Description: Our Commercial Sales Executive is a collaborative, strategic, and critical thought leader who generates best-in-class credibility and contributes to First Advantage's industry leadership position. You will drive transactions that create action and urgency within a client organization in this role. Success in this area requires the capacity for critical, creative thinking and the ability to build sound business cases and influence others. What You’ll Do: • Drive a disciplined sales process that includes prospecting, identifying, and building relationships with internal & external stakeholders. Create and deliver compelling messages that link our solutions value proposition to customer needs and effectively manage the closing timeline, which leads to a natural ending and winning the business. • Drive total growth and profitability for an assigned vertical, including accountability to meet and exceed quotas, profit goals, and other financial targets and performance metrics. • Ensure that the company's vision, brand, and strategy are communicated, inter-connected, understood, and embraced by potential clients. • Drive client communications, service, and retention by establishing and growing relationships with top clients and serving as a credible company representative. • Lead the discovery process by asking probing questions, preempting resistance, and communicating a compelling business case. • Build the sales pipeline, create momentum, and anticipate industry opportunities and needs through a proactive, prescribed process. • You will implement value-selling processes alongside a wealth of knowledge of FADV's products and portfolio • Experience in successfully "closing" complex sales. • Collaborative, strategic, and critical thought leader who generates best-in-class credibility • Thrive and excel in a fast-moving, sophisticated, and demanding environment. What You Should Bring: • 3+ years of consultative sales experience in a best-in-class, progressive human capital, BPO, or technology-based industry • Record of negotiation and closing of new client sales, including the development of contracts, pricing, terms, conditions, and SLAs • Proven track record in developing leads, pipeline, relationships, and presentation opportunities through a targeted and proactive strategy • Verified ability to attain quota on a monthly, quarterly and annual basis. • Demonstrated experience gaining access to and creating credibility within the VP-suite of targeted clients • Bachelor's degree or equivalent experience • Capable of building exclusivity, urgency, priority, and enthusiasm within prospective client organizations • Ability to accurately project, track, and deliver sales activities for multiple products and services monthly using a CRM system, such as Salesforce. • Ability to lead the discovery process, preempt/overcome objections, and champion/communicate the benefits of a highly differentiated and value-added brand/partnership in a compelling manner • Advanced working knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word) • Willingness/flexibility to travel as required • Entrepreneurial style with a proven ability to thrive in a dynamic, changing environment where a critical key to success is the ability to optimize and leverage limited resources (Preferred) Additional Skills (all required): • Ability to build relationships, communicate effectively throughout an organization, influence, negotiate, and establish mutually agreeable expectations • Achievement and goal-oriented; conscientiously work to meet and exceed organizational goals • Strategic mindset; self-directed, organized, analytical, and possesses excellent problem resolution skills • Diligent, resourceful, versatile, and able to multi-task • Thrive and excel in a fast-moving, sophisticated, and demanding environment • Strong teamwork and collaboration with an outgoing personality Why First Advantage is Your Next Big Career Move First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The base salary range for this position is approximately $80,000-100,000 annually plus there is additional opportunity for Variable Compensation. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.

The Customer Success Director will manage enterprise-level accounts within the Technology Vertical, focusing on revenue growth and strategic account planning. Responsibilities include developing account management plans, maintaining customer relationships, and ensuring service levels are met. | Candidates should have a Bachelor's Degree and at least 5 years of experience in sales account management with C-level relationship experience. Proficiency in MS Office and familiarity with Salesforce and reporting tools is preferred. | At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: Our Customer Success Director is a member of the Account Management Team. This is a Enterprise level account management position to grow revenue in the most strategic accounts through sales of First Advantage products and solutions within a small number of named accounts under the Technology Vertical. It is anticipated that you will insure and grow this revenue stream via the development and ongoing maintenance of a strategic account plan and the definition of the strategic deployment of resources required to drive the penetration of FA solutions through the enterprise within your assigned accounts, and to maintain the base revenue that is already present in those accounts. Coordinates with client, operations management and technology to ensure service levels are being maintained. While the role is 100% remote there will be up to 20% travel as needed for client needs. Individual must be located in the United States. Responsibilities: Program Management Develop clear and thorough strategic account management plans detailing all relevant information about customers, their industries, and their specific RISK history. Track revenue trends and upsell opportunities and analyze competitive threats. Meet or exceed quarterly and annual revenue objectives within a defined list of named accounts. Identify additional products or solutions FA can provide. Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions. Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client’s questions or implement solutions in a timely fashion. Maintain a current understanding of First Advantage competitor offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over that offered by its competitors. Prepare and deliver quarterly and annual client business reviews. Document and manage all action/project plans for assigned client base. Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems analyzing root causes to issues and bring resolution to the issues. Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices. Constantly seek, share, and implement best practices. Establish and maintain excellent customer relationships at all levels to provide superior service and solutions. Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resources. Partner with internal account team to review program performance. Administrative Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs. Manage contract renewals and proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers. Manage monitoring and reporting programs for customers. Host cadence client calls to nurture and grow account relationship. Perform other duties as assigned. EXPERIENCE: Bachelor's Degree or equivalent (MBA optional but preferred) 5+ years’ proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience. Work experience in professional account management and sales environment is desirable Proficiency with MS Office applications including Word, PowerPoint, and Excel Familiarity with reporting tools like Lookr Analytics and PowerBI helpful Salesforce use and familiarity in helping track client information helpful Strong oral and written communication, and interpersonal skills. Outstanding multi-tasking and time-management abilities. Excellent organizational, analytical, problem analysis and problem-solving skills This position requires travel, which includes overnight travel with as much as 20% travel requirements. Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity Ability to navigate large organizations and build strong internal partnerships Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: Ability to work remotely with occasional business travel. Medical, Vision, Dental, and supplementary benefit plans 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $90-110K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

The Senior Software Engineer will lead code reviews, mentor junior developers, and collaborate with cross-functional teams to deliver high-quality software solutions. The role requires expertise in Java, cloud services, and CI/CD tools, along with a focus on modernizing applications and database migration. | Candidates should have a Bachelor's degree in Computer Science or a related field and at least 5 years of software development experience. Strong problem-solving skills and excellent communication abilities are essential. | Job Title: Senior Software Engineer, Integrations Location: United States remote (EST or CST work hours) Job Type: Full-Time At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career, and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. Job Description: We are seeking a highly skilled and experienced Senior Software Engineer to join our FA Integrations team. The ideal candidate will be an expert in Java and the Spring framework, with extensive experience in cloud services, CI/CD tools, and database management. This role involves leading code reviews, mentoring junior developers, and collaborating with cross-functional teams to deliver high-quality software solutions. Key Responsibilities: Technical Expertise: Expert in Java, Spring framework, JUnit, Mockito, or similar languages and frameworks. Experience working with cloud services such as AWS ECS, RDS, DynamoDB, Lambda, SQS, Kinesis, Event Bridge, CloudFormation, etc. Experience building Jenkins pipelines or similar CI/CD tools. (GitHub Actions a plus) Experience writing SQL for PostgreSQL, MySQL, Redis, or other similar databases. Experience building Restful APIs and working on microservices architectures. Modernization of applications from Monolith to Microservices Architecture. Database Migration from Oracle to Postgres. Leadership and Mentorship: Lead code reviews, enforce coding standards, and provide constructive feedback to improve code quality. Guide and mentor junior developers, conduct training sessions, and foster a culture of learning within the team. Collaboration and Communication: Work closely with product managers, DevOps, QA, and other teams to deliver high-quality software solutions. Participate in Agile ceremonies and drive technical discussions. Qualifications: Bachelor’s degree in Computer Science, Engineering, or a related field or equivalent work experience 5+ years of experience in software development Proven experience in the key responsibilities listed above Strong problem-solving skills and attention to detail Excellent communication and teamwork skills Why First Advantage is Your Next Big Career Move First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $110,000-125,000 base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

The SOC Detection Engineer will design, implement, and maintain SOC tooling, including SIEM, EDR, and SOAR platforms. They will also support incident response and collaborate with SOC analysts to enhance security operations. | Candidates must have a Bachelor's degree in a related field and a minimum of 5 years of experience in cybersecurity engineering or SOC operations. Proficiency in SIEM, EDR, and SOAR solutions, along with strong scripting and analytical skills, is required. | At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career, and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. Position Overview We are seeking a skilled and forward-thinking Cybersecurity Engineer to join our Security Operations Center (SOC) team. In this pivotal role, you will be responsible for engineering, implementing, and supporting cutting-edge SOC tooling, including Security Information and Event Management (SIEM) platforms, Endpoint Detection and Response (EDR) systems, Security Orchestration, Automation, and Response (SOAR) solutions, and AI-driven security technologies. You will also be a key driver in building automations and integrating advanced analytics, ensuring our organization remains resilient in the face of ever-evolving cyber threats. This position will work EST hours and would be required to work after hours as needed to support incident response as part of an on-call rotation. For compliance reasons, all personnel must be United States Citizens and have, for 3 of the past 5 years, resided in the United States OR worked for the United States overseas in a federal or military capacity OR be a dependent of a federal or military employee serving overseas. In addition to our standard pre-employment background check and drug screen, you will be required to undergo additional checks to obtain an LAR certification via the the proper channels in order to remain employed. Key Responsibilities Design, implement, and maintain SOC Tooling: Deploy, configure, and optimize SIEM, EDR, and SOAR platforms to support robust security operations, threat detection, and incident response. Automation and Orchestration: Architect and develop automation workflows using SOAR platforms, leveraging scripting, APIs, and integration with other security tools to enhance operational efficiency. AI and Advanced Analytics: Evaluate, implement, and maintain AI-powered security solutions for threat detection, anomaly detection, and automated response, collaborating with data scientists and security analysts. Use of Query and Programming Languages: Develop and optimize complex detection rules, searches, and reports using query languages as well as scripting and programming languages (such as Python, PowerShell, or JavaScript). Threat Detection and Incident Response Support: Collaborate with SOC analysts to tune detection logic, automate repetitive tasks, and ensure rapid, precise response to security incidents. Incident Response: Provide hands-on support during security incidents, including investigation, containment, eradication, and recovery activities. Work with SOC analysts and other stakeholders to analyze incidents, develop response strategies, and implement corrective actions. Security Monitoring: Continuously monitor enterprise systems, networks, and endpoints for suspicious activity, indicators of compromise, and vulnerabilities. Ensure security alerts are effectively triaged, investigated, and escalated as needed. Integration and Engineering: Design and implement integrations between SIEM, EDR, SOAR, and other security or IT systems, ensuring seamless data flow and coordinated defense mechanisms. Enterprise System Integration: Build and maintain connections between SOC tools and enterprise systems (such as ERP, HRIS, CRM, and other business applications) to enable comprehensive security monitoring and ensure visibility across the organization. Continuous Improvement: Proactively monitor tool performance, analyze metrics, and drive improvements in detection, automation, and response capabilities. Documentation and Knowledge Sharing: Create and maintain clear documentation for detection rules, automation workflows, and SOC tooling architecture. Share best practices with peers and mentor junior team members. Collaboration: Work closely with IT, engineering, and application teams to ensure that security controls are integrated into business processes and technical solutions. Compliance and Regulatory Support: Assist in ensuring SOC tooling and processes meet compliance requirements, such as PCI-DSS, HIPAA, GDPR, or industry best practices. Participate in an on-call rotation as needed, typically once a month, to provide timely support for critical incidents and maintain the security posture of the organization. Required Qualifications Bachelor’s degree in Computer Science, Information Security, or a related technical discipline, or equivalent work experience. Minimum of 5 years’ experience in cybersecurity engineering, SOC operations, or similar roles. Hands-on experience with SIEM platforms, EDR tools, and SOAR solutions. Proficiency building and maintaining automation and orchestration workflows using scripting languages (Python, PowerShell, Bash, etc.). Strong skills in query languages for threat hunting and detection rule creation. Experience integrating and supporting AI/ML security tools and applying analytics for threat detection. Solid understanding of security operations, threat landscapes, and incident response methodologies. Experience integrating security tools with APIs and developing custom connectors or enrichment scripts. Experience integrating SOC tooling with enterprise systems for security monitoring and data correlation. Excellent analytical, problem-solving, and troubleshooting abilities. Strong verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences. Willingness to participate in an on-call rotation, typically once a month. Key Attributes Innovative Mindset: Enthusiasm for exploring and integrating new technologies to advance SOC capabilities. Team Player: Collaborative spirit with a willingness to mentor, share knowledge, and support fellow engineers and analysts. Adaptability: Comfort in a fast-paced, evolving environment with shifting priorities and new challenges. Attention to Detail: Diligence in designing precise detection logic, automations, and documentation to ensure accuracy and reliability. Ethical Approach: Unwavering commitment to upholding security, privacy, and compliance standards. Preferred Qualifications Relevant cybersecurity certifications. Experience working with cloud security tools and environments and their native security features. Knowledge of threat intelligence platforms, vulnerability management systems, and network security solutions. Background in DevSecOps, CI/CD pipeline security, or security testing automation. Familiarity with compliance frameworks and regulatory requirements. Experience collaborating with cross-functional teams in large or complex enterprise environments. Why First Advantage is Your Next Big Career Move First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $110,000-140,000 base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.