First Advantage

Lead end-to-end product lifecycle management for multiple product lines, collaborating with cross-functional teams to drive product adoption, revenue growth, and continuous improvement. | Bachelor's degree with 5+ years product management experience in large organizations, strong Agile and technical skills, proficiency with roadmapping and project tools, and ability to lead cross-functional teams. | At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. We are seeking a Director, Product Management to be accountable for the full end to end lifecycle of portfolio of products, specifically for new strategic clients including vision, charter, planning, requirements, stories, development, testing, integration (FA or partner systems), deployment, usage, adoption, client satisfaction and continuous improvement. What We Do: We are on the frontline of recruitment enabling organizations to Hire Smarter. Onboard Faster™ First Advantage is an HR Tech company delivering innovative solutions and insights to enable our clients to manage risk and hire the best talent. Leveraging an advanced technology platform, First Advantage builds fully scalable, configurable screening programs that meet the unique needs of over 30,000 clients. Headquartered in Atlanta, GA and with an internationally distributed workforce spanning 17 countries with about 5,000 employees, First Advantage performs over 100 million screens in over 200 countries and territories annually. Who You Are: You are self-motivated and ready to “roll up your sleeves." While you are an independent contributor, you are also collaborative. You can spearhead a project and see it through from start to completion. As a team player, you navigate cross-functional teams and work well with team members in other business units and departments toward a common goal. An Innovator — you see gaps in current processes or workflows as an opportunity to improve and try something new. A lifelong learner and always seeking out opportunities to learn and upskill, you understand the importance of thorough and secure screenings and are interested in the Human Capital sector and the confluence of people, process, and technology. What You'll Do: A successful Director, Product Management will be the facilitator and planner for all aspects of multiple product lines and will drive the activities of the corresponding teams who will build, integrate or enhance any new or existing products in their respective portfolio aligned to the product roadmap using Agile methodology. They will lead a team including Product Owners. The Director – Product Management will also co-ordinate & initiate appropriate vertical / product strategy coupled with the right POD with QA, Scrum Master, Architects and Developers. They will maximize product adoption, reusability and repeatability & focus on revenue growth to enable new logo strategic client acquisitions, improved customer experience & teamwork. More specifically, the individual in this role will: Maintain ownership of product planning, development, and lifecycle management, providing guidance and direction to cross-functional teams to execute against product milestones Collaborate with internal and external stakeholders to translate business requirements, breaking them down into epics, themes, and features and creating actionable user stories with acceptance criteria for the design team to conceptualize and the development team to implement Validate specifications with internal and external stakeholders to ensure they are consistent with articulated business requirements and deliver the expected results Document new features and communicate functionality to end users Actively measure and analyze existing products for opportunities to innovate and improve Integrate performance metrics, usability studies, research and market analysis into product requirements to enhance user satisfaction Demonstrate a willingness to experiment, iterate, innovate, and fail quickly Collaborate with sales, operations, customer success managers, solution experts, technical experts and partners across multiple functions and geographic locations to present and position current and future product offerings Provide dedicated product leadership for the assigned business areas, ensuring local time zone coverage and alignment with local market needs Understand and advocate for the unique requirements of the assigned markets, ensuring platforms and solutions are adapted appropriately Serve as the primary product liaison for regional stakeholders, providing visibility and prioritization of initiatives Identify and deliver product changes required to localize EA and SD platforms for the regions, including compliance, regulatory and new opportunities Support the growth of the assigned business regions Share regional insights and learnings with global product teams to inform platform strategy and encourage cross-regional alignment What You May Need to be Successful: Bachelor’s Degree in a business or technology field, advanced business degree (MBA preferred). Minimum 5+ years in a product role for a product that handles over $20M in revenue at an org over $1B in revenue Practical Agile experience - not certifications but actual experience inside an organization in transition for at least 5 years Strong Technical skills - can speak with and motivate the development team with ideas and thoughts Must be proficient in PPT and FA road mapping tools - JIRA, Trello and others Automation and lean six sigma knowledge and work experience is a plus Why First Advantage is Your Next Big Career Move First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: Ability to work remotely with occasional business travel Medical, Vision, Dental, and supplementary benefit plans 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) Competitive and flexible Paid Time Off (PTO) and 8 paid company holidays Access to new tech and growth opportunities, and leaders who want to see you succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $140K-175K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Design, build, and modernize integrations and microservices, lead code reviews and mentor developers, and collaborate with cross-functional teams to deliver cloud-based solutions. | Senior-level software development with expertise in Java/Spring, cloud services (AWS), CI/CD tooling, SQL databases, RESTful APIs, and experience mentoring/leading teams. | Job Title: Senior Software Engineer, Integrations Location: United States remote (EST or CST work hours) Job Type: Full-Time At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career, and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. Job Description: We are seeking a highly skilled and experienced Senior Software Engineer to join our FA Integrations team. The ideal candidate will be an expert in Java and the Spring framework, with extensive experience in cloud services, CI/CD tools, and database management. This role involves leading code reviews, mentoring junior developers, and collaborating with cross-functional teams to deliver high-quality software solutions. Key Responsibilities: Technical Expertise: Expert in Java, Spring framework, JUnit, Mockito, or similar languages and frameworks. Experience working with cloud services such as AWS ECS, RDS, DynamoDB, Lambda, SQS, Kinesis, Event Bridge, CloudFormation, etc. Experience building Jenkins pipelines or similar CI/CD tools. (GitHub Actions a plus) Experience writing SQL for PostgreSQL, MySQL, Redis, or other similar databases. Experience building Restful APIs and working on microservices architectures. Modernization of applications from Monolith to Microservices Architecture. Database Migration from Oracle to Postgres. Leadership and Mentorship: Lead code reviews, enforce coding standards, and provide constructive feedback to improve code quality. Guide and mentor junior developers, conduct training sessions, and foster a culture of learning within the team. Collaboration and Communication: Work closely with product managers, DevOps, QA, and other teams to deliver high-quality software solutions. Participate in Agile ceremonies and drive technical discussions. Qualifications: Bachelor’s degree in Computer Science, Engineering, or a related field or equivalent work experience 5+ years of experience in software development Proven experience in the key responsibilities listed above Strong problem-solving skills and attention to detail Excellent communication and teamwork skills Why First Advantage is Your Next Big Career Move First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $110,000-125,000 base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

The Commercial Variable Compensation Analyst supports the design, administration, and management of variable compensation programs across Go To Market teams. This role involves financial modeling, performance reporting, and ensuring compensation plans align with business objectives. | Candidates should have 2-4 years of experience in Revenue Operations or related analytical roles, with strong analytical and financial modeling skills. Familiarity with CRM or compensation systems and excellent communication skills are also important. | At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: The Commercial Variable Compensation Analyst is responsible for supporting the design, administration, and ongoing management of variable compensation programs across Go To Market (GTM) teams. This role sits within Revenue Operations and provides analytical, operational, and coordination support to ensure compensation plans are accurate, well-governed, and aligned with business objectives. The ideal candidate brings strong analytical skills, attention to detail, and the ability to collaborate effectively with GTM leadership, Finance, People & Culture, and Legal. Responsibilities: Plan Support & Governance Assist in the annual design and refresh of GTM variable compensation plans (Sales, CS, Leadership). Prepare plan documentation, approval packets, and tracking logs to ensure accuracy and compliance. Conduct financial modeling and scenario analysis to validate plan components and expected outcomes. Maintain audit trails, version control, and recordkeeping for compensation programs. Quota Coordination & Alignment Support the annual and quarterly quota-setting process by gathering inputs, validating data, and preparing quota files. Ensure quotas align to corporate budgets and roll up accurately to regional and global targets. Help coordinate communications of quotas to GTM teams and confirm proper system updates. Performance Reporting & Analytics Track quota attainment, payout projections, and compensation performance metrics. Build and maintain dashboards, reports, and models to provide insights to GTM and Revenue Operations leadership. Identify data variances, investigate root causes, and escalate issues when needed. Support recurring performance reviews and executive reporting cycles. SPIFF & Incentive Support Assist in the creation and administration of short-term SPIFFs and incentive programs. Help estimate financial impact, run models, and track program performance. Partner with Enablement and GTM teams to ensure accurate rollout communications. Communication & Change Support Help prepare communication materials for plan rollouts, updates, and FAQs. Partner with GTM Enablement on documentation, training materials, and meeting prep. Support the collection of feedback and help summarize insights for future plan improvements. Governance Cadence Support Prepare materials and data for quarterly or semi-annual governance reviews. Support meeting logistics, follow-ups, and documentation of decisions. Assist in analyzing plan effectiveness, attainment trends, and budget impact. Process Optimization & Systems Support ongoing improvements to comp workflows, data quality, and documentation. Help maintain SLAs, process maps, and SOPs related to compensation. Aid in aligning Americas and International workflows for consistency and accuracy. Longer term: Support system enhancements and integration work between CRM, compensation platforms (e.g., Xactly), and payroll What You May Need to be Successful: 2–4+ years in Revenue Operations, Sales Operations, Compensation, FP&A, or related analytical roles. Strong analytical and financial modeling skills; advanced Excel or Google Sheets required. Experience working with GTM data (pipeline, bookings, quotas, attainment) strongly preferred. Excellent communication skills with the ability to simplify complex data. Experience collaborating cross-functionally across GTM, Finance, Legal, and People & Culture. Familiarity with CRM or compensation systems (e.g., Salesforce, Xactly, Varicent, CaptivateIQ) is a plus. Detail-oriented, process-driven, and able to manage multiple priorities in a fast-paced environment. Additionally Experience working with compensation plans and quotas are supported with accurate data, timely deliverables, and proper documentation. Ability to ensure attainment and payout reporting is consistent, reliable, and available when needed. Understand Governance and review cycles operate smoothly with prepared, accurate materials. Worked with Stakeholders trust the Analyst’s data accuracy, responsiveness, and attention to detail. Experience with SPIFFs and incentive programs are tracked and reported effectively with clear results What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary for this position is approximately $90-100K per year. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. #LI-LRI United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Manage and grow strategic named accounts through consultative sales, develop account plans, coordinate cross-functional resources, maintain customer relationships, and ensure service levels. | 7-10 years sales account management experience with complex solutions, C-level relationship skills, strong communication and organizational abilities, and preferably virtual work experience. | At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: This Customer Success, Director is a member of the Account Management Team. This is a consultative sales and large account management position to grow revenue in the most strategic accounts through sales of First Advantage products and solutions within a small number of named accounts. It is anticipated that you will insure and grow this revenue stream via the development and ongoing maintenance of a strategic account plan and the definition of the strategic deployment of resources required to drive the penetration of FA solutions through the enterprise within your assigned accounts, and to maintain the base revenue that is already present in those accounts. Coordinates with client, operations management and technology to ensure service levels are being maintained. This position requires travel, which includes overnight travel with as much at 30% travel requirements. Responsibilities: Program Management Develop clear and thorough sales account plans detailing all relevant information about customers, their industries, and their specific RISK history. Track revenue trends and sales opportunities and analyze competitive threats. Meet or exceed monthly and annual revenue objectives within a defined list of named accounts. Identify additional products or solutions FA can provide. Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions. Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client’s questions or implement solutions in a timely fashion. Maintain a current understanding of First Advantage competitor’s offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over those offered by its competitors. Prepare and deliver quarterly and annual client business reviews. Document and manage all action/project plans for assigned client base. Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems analyzing root causes to issues and bring resolution to the issues. Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices. Constantly seek, share, and implement best practices. Establish and maintain excellent customer relationships at all levels to provide superior service and solutions. Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resources. Partner with internal account team to review program performance. Administrative Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs. Manage contract renewals and proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers. Manage monitoring and reporting programs for customers. Perform other duties as assigned What You May Need to be Successful: Bachelor's degree or equivalent work experience. 7-10 years proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience. Proficiency with MS Office applications including Word, PowerPoint, and Excel. Strong oral and written communication, and interpersonal skills. Outstanding multi-tasking and time-management abilities. Excellent organizational, analytical, problem analysis and problem-solving skills Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity 40-50 hour work week with additional hours as customers, situations and projects require. Preferred: 3 years of virtual work experience Located in the Eastern or Central time zones. Work experience in the professional sales environment is desirable What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary for this position is approximately $90-110K per year. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. #LI-LRI United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Lead architecture and development of full stack enterprise Java applications, manage engineering teams, and drive secure, scalable cloud deployments on Azure. | Bachelor's degree in CS or related field, 10+ years software engineering experience with Java/J2EE, 3+ years technical leadership, expertise in JBoss, Spring Boot, Azure, security protocols, and CI/CD tools. | Job Title: Lead Full Stack Engineer, Java/J2EE (Director level) Location: United States remote (preferably EST or CST) Job Type: Full-Time At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career, and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. We’re looking for a technically elite Lead Full Stack Engineer to step into a Director-level role, driving architecture and engineering excellence across enterprise-grade Java/J2EE applications. This role blends hands-on development with strategic leadership, focusing on secure, scalable systems deployed on Azure and powered by JBoss middleware. What You'll Do: • Technical Leadership • Architect and lead development of full stack enterprise applications using Java, J2EE, Spring, and related technologies. • Oversee middleware integration and optimization using JBoss and other Java EE containers. • Define and enforce secure coding practices, identity management, and application-level security protocols. • Lead cloud-native transformation and deployment strategies on Microsoft Azure. • Evaluate and implement DevSecOps practices across CI/CD pipelines. • Management & Mentorship • Lead and mentor a team of engineers, fostering growth and technical excellence. • Collaborate with cross-functional teams including Product, Security, and Infrastructure. • Drive hiring, onboarding, and performance management for engineering staff. • Hands-On Engineering • Write and review high-quality code across backend (Java/J2EE) and frontend (React, Angular, or similar). • Optimize performance, scalability, and reliability of distributed systems. • Manage API design, microservices architecture, and containerization (Docker/Kubernetes). • Implement and maintain robust security controls including OAuth2, SAML, and role-based access. What You May Need to be Successful: • Bachelor’s degree in Computer Science, Computer Engineering, or a related technical field (required) • 10+ years of experience in software engineering, with deep expertise in Java/J2EE stack • 3+ years in a technical leadership or director-level role • Strong experience with JBoss, Spring Boot, Hibernate, and RESTful services • Proven track record of deploying secure applications on Azure cloud • Solid understanding of application security, encryption, and compliance standards • Experience with CI/CD tools (Jenkins, GitHub Actions, Azure DevOps) • Certifications in Azure Architecture or Security, preferred • Experience with identity platforms (e.g., Azure AD, Okta). preferred • Familiarity with container orchestration and service mesh technologies, preferred • Background in regulated industries (finance, healthcare, government), preferred Why First Advantage is Your Next Big Career Move First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $150,000-190,000 base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Manage client relationships in the gig economy sector, develop and nurture key decision maker relationships, and ensure customer success through consultative and tech-forward approaches. | 7+ years in Customer Success or Account Management, strong program management and communication skills, 4-year degree preferred, and prior gig economy or Trust & Safety experience preferred. | First Advantage is seeking a Customer Success Director to manage client relationships within the fast-growing Gig Economy. This role involves developing and nurturing relationships with key decision makers, ensuring the success of customers through consultative, tech-forward approaches. The company fosters an inclusive work environment valuing authenticity and respect. Requirements • 7+ years of Customer Success (or Account Management) experience • Demonstrated success managing customer relationships • Strong program management skills • Excellent communication skills • 4-year degree strongly preferred • Prior experience in Gig economy or Trust & Safety preferred Benefits • Medical, Vision, Dental, and supplementary benefit plans • 401k with an employer match • Employee Stock Purchase Plan (ESPP) • Competitive and flexible Paid Time Off (PTO) • Paid company holidays

Lead and mentor a team of 15-25 customer care agents, ensure team performance, handle escalations, and foster a positive work environment. | 3-5 years call center experience with 3-5 years in a supervisory role, excellent communication and customer service skills, and a high school diploma or equivalent. | First Advantage is seeking a Supervisor to lead a team of 15-25 Customer Care agents supporting a large client. This role involves ensuring team performance, fostering a positive environment, and handling escalations, with a focus on customer satisfaction and continuous improvement. The ideal candidate will be a strong leader with excellent communication and decision-making skills. Requirements • Team leadership and mentoring skills • Excellent communication and customer service skills • Problem-solving and analytical skills • HS Diploma or equivalent required • 3-5 years experience in a call center role, with 3-5 years in a lead or supervisor role preferred Benefits • Remote work • Equal opportunity employment

Drive disciplined sales processes to prospect, build relationships, close deals, and grow profitability within assigned verticals while communicating company vision and managing client retention. | 3+ years consultative sales experience in technology or related industries, proven negotiation and closing skills, ability to build pipeline and relationships, strong communication and strategic mindset, and proficiency with CRM and Microsoft Office. | Job Title: Commercial Sales Executive Location: United States remote Job Type: Full-Time At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career, and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. Job Description: Our Commercial Sales Executive is a collaborative, strategic, and critical thought leader who generates best-in-class credibility and contributes to First Advantage's industry leadership position. You will drive transactions that create action and urgency within a client organization in this role. Success in this area requires the capacity for critical, creative thinking and the ability to build sound business cases and influence others. What You’ll Do: • Drive a disciplined sales process that includes prospecting, identifying, and building relationships with internal & external stakeholders. Create and deliver compelling messages that link our solutions value proposition to customer needs and effectively manage the closing timeline, which leads to a natural ending and winning the business. • Drive total growth and profitability for an assigned vertical, including accountability to meet and exceed quotas, profit goals, and other financial targets and performance metrics. • Ensure that the company's vision, brand, and strategy are communicated, inter-connected, understood, and embraced by potential clients. • Drive client communications, service, and retention by establishing and growing relationships with top clients and serving as a credible company representative. • Lead the discovery process by asking probing questions, preempting resistance, and communicating a compelling business case. • Build the sales pipeline, create momentum, and anticipate industry opportunities and needs through a proactive, prescribed process. • You will implement value-selling processes alongside a wealth of knowledge of FADV's products and portfolio • Experience in successfully "closing" complex sales. • Collaborative, strategic, and critical thought leader who generates best-in-class credibility • Thrive and excel in a fast-moving, sophisticated, and demanding environment. What You Should Bring: • 3+ years of consultative sales experience in a best-in-class, progressive human capital, BPO, or technology-based industry • Record of negotiation and closing of new client sales, including the development of contracts, pricing, terms, conditions, and SLAs • Proven track record in developing leads, pipeline, relationships, and presentation opportunities through a targeted and proactive strategy • Verified ability to attain quota on a monthly, quarterly and annual basis. • Demonstrated experience gaining access to and creating credibility within the VP-suite of targeted clients • Bachelor's degree or equivalent experience • Capable of building exclusivity, urgency, priority, and enthusiasm within prospective client organizations • Ability to accurately project, track, and deliver sales activities for multiple products and services monthly using a CRM system, such as Salesforce. • Ability to lead the discovery process, preempt/overcome objections, and champion/communicate the benefits of a highly differentiated and value-added brand/partnership in a compelling manner • Advanced working knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word) • Willingness/flexibility to travel as required • Entrepreneurial style with a proven ability to thrive in a dynamic, changing environment where a critical key to success is the ability to optimize and leverage limited resources (Preferred) Additional Skills (all required): • Ability to build relationships, communicate effectively throughout an organization, influence, negotiate, and establish mutually agreeable expectations • Achievement and goal-oriented; conscientiously work to meet and exceed organizational goals • Strategic mindset; self-directed, organized, analytical, and possesses excellent problem resolution skills • Diligent, resourceful, versatile, and able to multi-task • Thrive and excel in a fast-moving, sophisticated, and demanding environment • Strong teamwork and collaboration with an outgoing personality Why First Advantage is Your Next Big Career Move First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The base salary range for this position is approximately $80,000-100,000 annually plus there is additional opportunity for Variable Compensation. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.

The Customer Success Director will develop and maintain strategic account management plans to grow revenue in key accounts within the Industrial, Education, and Non-Profit verticals. This role involves coordinating with clients and internal teams to ensure service levels are met and to identify upsell opportunities. | Candidates should have a Bachelor's degree and at least 5 years of experience in sales account management, particularly with complex solutions for strategic accounts. Proficiency in MS Office and Salesforce, along with strong communication and organizational skills, are essential. | At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: Our Customer Success Director is a member of the Account Management Team. This is a consultative sales and prominent account management position to grow revenue in the most strategic accounts through sales of First Advantage products and solutions within a few names accounts under the Industrial, Education, and Non-profit Verticals. It is anticipated that you will insure and grow this revenue stream via the development and ongoing maintenance of a strategic account plan and the definition of the strategic deployment of resources required to drive the penetration of FA solutions through the enterprise within your assigned accounts, and to maintain the base revenue that is already present in those accounts. Coordinates with client, operations management and technology to ensure service levels are being maintained. While the role is 100% remote there will be up to 30% travel as needed for client needs. Individual must be located in the United States. Responsibilities: Develop clear and thorough strategic account management plans detailing all relevant information about customers, their industries, and their specific RISK history. Track revenue trends and upsell opportunities and analyze competitive threats. Meet or exceed quarterly and annual revenue objectives within a defined list of named accounts. Identify additional products or solutions FA can provide. Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions. Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client’s questions or implement solutions in a timely fashion. Maintain a current understanding of First Advantage competitor offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over that offered by its competitors. Prepare and deliver quarterly and annual client business reviews. Document and manage all action/project plans for assigned client base. Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems analyzing root causes to issues and bring resolution to the issues. Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices. Constantly seek, share, and implement best practices. Establish and maintain excellent customer relationships at all levels to provide superior service and solutions. Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resources. Partner with internal account team to review program performance. Administrative Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs. Manage contract renewals and proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers. Manage monitoring and reporting programs for customers. Host cadence client calls to nurture and grow account relationship. Perform other duties as assigned. EXPERIENCE: Bachelor's Degree or equivalent (MBA optional but preferred) 5+ years’ proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience. Work experience in professional account management and sales environment is desirable Proficiency with MS Office applications including Word, PowerPoint, and Excel Salesforce use and familiarity in helping track client information helpful Strong oral and written communication, and interpersonal skills. Outstanding multi-tasking and time-management abilities. Excellent organizational, analytical, problem analysis and problem-solving skills This position requires travel, which includes overnight travel with as much as 30% travel requirements. Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity Ability to navigate large organizations and build strong internal partnerships Preferred: Minimum three years of virtual work experience Located in Eastern or Central time zone Ability to work up to 50 hour work week with additional hours as customers, situations and project require. Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: Ability to work remotely with occasional business travel. Medical, Vision, Dental, and supplementary benefit plans 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $90-110K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Analyze customer data, collaborate with Customer Success Managers and Operations, perform reporting and trend analysis, maintain client information, and support customer retention and satisfaction. | High school diploma or equivalent, 3+ years customer service experience, proficiency in Microsoft Office and CRM systems, strong analytical and communication skills, and ability to multitask and work independently. | At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: The Customer Success Analyst acts as a liaison to First Advantage's large screening accounts and various internal departments such as Sales, Operations, and Billing for FA's Retail vertical. The Customer Success Analyst needs to have attention to detail, a sense of urgency, customer empathy, and the ability to communicate effectively with both internally and externally. Responsible for analyzing customer data, identifying trends, and providing actionable insights to drive customer retention, satisfaction, and overall success. As they will be working with various sized clients, different Customer Success Managers, Sales Reps and/or members of the Operations team to maintain, build out and report to ensure customer satisfaction. This role is 100% work from home. Authorized and working from the United States. Responsibilities: • Working on daily tasks in collaboration with the Customer Success Managers and Operations. Tasks will involve, migration related activities, current client work (QC, emails, etc), and special initiatives. • Perform report research and analysis for internal and external customers. Ensure that reports and information requests are delivered on time and that SLA's are met. Monitor, enter, update, and close Service Center tickets. • Provide and maintain in-depth working knowledge of all client verifications/processing guidelines. • Prepare, analyze, and determine trends for monthly account reviews. Ensure that client fact sheets are kept current and relevant. Create a program overview outline document for all assigned accounts. • Obtain first-hand customer information and makes recommendations for improvements to products, services, and reporting. • Perform other duties as assigned by management. What You May Need to be Successful: • High School Diploma or GED, or Equivalent work experience. • 3+ years of customer service experience, including direct interactions with external customers. • Microsoft Office products (Outlook, PowerPoint, Word, and Excel) • Siebel, Salesforce or equivalent CRM system • Strong analytical skills with the ability to interpret complex data sets and draw meaningful conclusions. • Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers. • Organizational skills and strong attention to detail • Ability to multi-task and manage daily assignments. • Sense of urgency to meet client deadlines. • Highly responsive and adaptable to evolving priorities. • Ability to work and thrive in a dynamic team environment as well as act independently. Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: • Ability to work remotely with occasional business travel. • Medical, Vision, Dental, and supplementary benefit plans • 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) • Competitive and flexible Paid Time Off (PTO) and 9 paid company holidaysAccess to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $21-26.50 USD per hour. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law. 5ed2pcxQxX

The Customer Success Director will manage enterprise-level accounts within the Technology Vertical, focusing on revenue growth and strategic account planning. Responsibilities include developing account management plans, maintaining customer relationships, and ensuring service levels are met. | Candidates should have a Bachelor's Degree and at least 5 years of experience in sales account management with C-level relationship experience. Proficiency in MS Office and familiarity with Salesforce and reporting tools is preferred. | At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: Our Customer Success Director is a member of the Account Management Team. This is a Enterprise level account management position to grow revenue in the most strategic accounts through sales of First Advantage products and solutions within a small number of named accounts under the Technology Vertical. It is anticipated that you will insure and grow this revenue stream via the development and ongoing maintenance of a strategic account plan and the definition of the strategic deployment of resources required to drive the penetration of FA solutions through the enterprise within your assigned accounts, and to maintain the base revenue that is already present in those accounts. Coordinates with client, operations management and technology to ensure service levels are being maintained. While the role is 100% remote there will be up to 20% travel as needed for client needs. Individual must be located in the United States. Responsibilities: Program Management Develop clear and thorough strategic account management plans detailing all relevant information about customers, their industries, and their specific RISK history. Track revenue trends and upsell opportunities and analyze competitive threats. Meet or exceed quarterly and annual revenue objectives within a defined list of named accounts. Identify additional products or solutions FA can provide. Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions. Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client’s questions or implement solutions in a timely fashion. Maintain a current understanding of First Advantage competitor offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over that offered by its competitors. Prepare and deliver quarterly and annual client business reviews. Document and manage all action/project plans for assigned client base. Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems analyzing root causes to issues and bring resolution to the issues. Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices. Constantly seek, share, and implement best practices. Establish and maintain excellent customer relationships at all levels to provide superior service and solutions. Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resources. Partner with internal account team to review program performance. Administrative Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs. Manage contract renewals and proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers. Manage monitoring and reporting programs for customers. Host cadence client calls to nurture and grow account relationship. Perform other duties as assigned. EXPERIENCE: Bachelor's Degree or equivalent (MBA optional but preferred) 5+ years’ proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience. Work experience in professional account management and sales environment is desirable Proficiency with MS Office applications including Word, PowerPoint, and Excel Familiarity with reporting tools like Lookr Analytics and PowerBI helpful Salesforce use and familiarity in helping track client information helpful Strong oral and written communication, and interpersonal skills. Outstanding multi-tasking and time-management abilities. Excellent organizational, analytical, problem analysis and problem-solving skills This position requires travel, which includes overnight travel with as much as 20% travel requirements. Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity Ability to navigate large organizations and build strong internal partnerships Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: Ability to work remotely with occasional business travel. Medical, Vision, Dental, and supplementary benefit plans 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $90-110K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Develop and maintain containerized REST APIs and modern responsive UIs using React or Angular in an Agile environment. | 5+ years building enterprise SaaS Web APIs (.NET C# preferred), strong frontend framework skills, CI/CD experience, and cloud technologies expertise. | Job Title: Senior Full Stack Engineer Location: United States remote Job Type: Full-Time At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career, and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. Job Description: We are looking for a Sr Full Stack Engineer to join a fast-paced, aggressive-growth company. We are looking for a backend developer with considerable experience building .NET Web APIs, and a strong understanding of modern frontend frameworks like React or Angular. This talented person should desire to work with a highly talented team of developers and willing to utilize the latest in development technologies. We strive for innovative solutions, quality code and on-time delivery. We foster a fun and enjoyable work environment with great opportunities to grow your career. Key Responsibilities: Develop cutting-edge, containerized REST APIs utilizing NodeJS, Java and .NET Core for WebAPI framework with high quality and full test coverage Assist in creating and maintaining modern UIs using responsive web design, JavaScript and frontend frameworks like React and Angular. Comfort working with GIT based source control in a collaborative environment Engage as a technical expert in an agile team environment Collaborate and communicate with the product team on user stories and propose designs Collaborate with the development team and assist developers on UI consistency Work in an Agile/Scrum development environment Required Qualifications: Bachelor’s degree in Computer Science, Engineering, or a related field or equivalent work experience 5+ years developing Web APIs for enterprise SaaS applications (preferably .NET C#) Strong understanding of modern frontend frameworks (preferably React) Expertise with SOLID design principles, Dependency Injection, micro services etc. Experience with Continuous Integration / Continuous deployment Strong experience with: Building backend web services, including REST APIs, JSON, and XML Unit and integration test automation with XUnit, NUnit, RhinoMocks, MOQ, or equivalent tools Experience with UI Frameworks and UI automation scripts (TestCafe or similar) Experience with cloud-based technologies like AWS, Azure etc. Preferred Qualifications: Good understanding of Restful APIs development in Java / .NET Core for WebAPI Good understanding of programming languages like C# / Java and ability to follow quality coding standards. Experience with cloud-based application development, preferably utilizing AWS or Azure Experience with NLog, log4net, or similar logging frameworks Strong Communication Skills, ability to effectively and tactfully communicate orally and in writing. Strong at prioritizing tasks while working on multiple projects. Ability to work independently and drive projects from inception to delivery. Strong analytical and problem-solving skills. Detail oriented and highly organized. Experience with Groovy Scripting Experience with RDBMS, preferably MYSQL and SQL Server Experience with NoSQL DBs like DynamoDB, Redis Experience with client-side frameworks like AngularJS, ReactJS Experience with CSS frameworks like Tailwind CSS Experience with Project Management tools like Jira, confluence Experience with client-side test case tools like testcafe will be a plus Experience with unit test cases tools for API Development will be a plus. Why First Advantage is Your Next Big Career Move First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $110,000-140,000 base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

The Senior Software Engineer will lead code reviews, mentor junior developers, and collaborate with cross-functional teams to deliver high-quality software solutions. The role requires expertise in Java, cloud services, and CI/CD tools, along with a focus on modernizing applications and database migration. | Candidates should have a Bachelor's degree in Computer Science or a related field and at least 5 years of software development experience. Strong problem-solving skills and excellent communication abilities are essential. | Job Title: Senior Software Engineer, Integrations Location: United States remote (EST or CST work hours) Job Type: Full-Time At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career, and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. Job Description: We are seeking a highly skilled and experienced Senior Software Engineer to join our FA Integrations team. The ideal candidate will be an expert in Java and the Spring framework, with extensive experience in cloud services, CI/CD tools, and database management. This role involves leading code reviews, mentoring junior developers, and collaborating with cross-functional teams to deliver high-quality software solutions. Key Responsibilities: Technical Expertise: Expert in Java, Spring framework, JUnit, Mockito, or similar languages and frameworks. Experience working with cloud services such as AWS ECS, RDS, DynamoDB, Lambda, SQS, Kinesis, Event Bridge, CloudFormation, etc. Experience building Jenkins pipelines or similar CI/CD tools. (GitHub Actions a plus) Experience writing SQL for PostgreSQL, MySQL, Redis, or other similar databases. Experience building Restful APIs and working on microservices architectures. Modernization of applications from Monolith to Microservices Architecture. Database Migration from Oracle to Postgres. Leadership and Mentorship: Lead code reviews, enforce coding standards, and provide constructive feedback to improve code quality. Guide and mentor junior developers, conduct training sessions, and foster a culture of learning within the team. Collaboration and Communication: Work closely with product managers, DevOps, QA, and other teams to deliver high-quality software solutions. Participate in Agile ceremonies and drive technical discussions. Qualifications: Bachelor’s degree in Computer Science, Engineering, or a related field or equivalent work experience 5+ years of experience in software development Proven experience in the key responsibilities listed above Strong problem-solving skills and attention to detail Excellent communication and teamwork skills Why First Advantage is Your Next Big Career Move First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $110,000-125,000 base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

The SOC Detection Engineer will design, implement, and maintain SOC tooling, including SIEM, EDR, and SOAR platforms. They will also support incident response and collaborate with SOC analysts to enhance security operations. | Candidates must have a Bachelor's degree in a related field and a minimum of 5 years of experience in cybersecurity engineering or SOC operations. Proficiency in SIEM, EDR, and SOAR solutions, along with strong scripting and analytical skills, is required. | At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career, and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. Position Overview We are seeking a skilled and forward-thinking Cybersecurity Engineer to join our Security Operations Center (SOC) team. In this pivotal role, you will be responsible for engineering, implementing, and supporting cutting-edge SOC tooling, including Security Information and Event Management (SIEM) platforms, Endpoint Detection and Response (EDR) systems, Security Orchestration, Automation, and Response (SOAR) solutions, and AI-driven security technologies. You will also be a key driver in building automations and integrating advanced analytics, ensuring our organization remains resilient in the face of ever-evolving cyber threats. This position will work EST hours and would be required to work after hours as needed to support incident response as part of an on-call rotation. For compliance reasons, all personnel must be United States Citizens and have, for 3 of the past 5 years, resided in the United States OR worked for the United States overseas in a federal or military capacity OR be a dependent of a federal or military employee serving overseas. In addition to our standard pre-employment background check and drug screen, you will be required to undergo additional checks to obtain an LAR certification via the the proper channels in order to remain employed. Key Responsibilities Design, implement, and maintain SOC Tooling: Deploy, configure, and optimize SIEM, EDR, and SOAR platforms to support robust security operations, threat detection, and incident response. Automation and Orchestration: Architect and develop automation workflows using SOAR platforms, leveraging scripting, APIs, and integration with other security tools to enhance operational efficiency. AI and Advanced Analytics: Evaluate, implement, and maintain AI-powered security solutions for threat detection, anomaly detection, and automated response, collaborating with data scientists and security analysts. Use of Query and Programming Languages: Develop and optimize complex detection rules, searches, and reports using query languages as well as scripting and programming languages (such as Python, PowerShell, or JavaScript). Threat Detection and Incident Response Support: Collaborate with SOC analysts to tune detection logic, automate repetitive tasks, and ensure rapid, precise response to security incidents. Incident Response: Provide hands-on support during security incidents, including investigation, containment, eradication, and recovery activities. Work with SOC analysts and other stakeholders to analyze incidents, develop response strategies, and implement corrective actions. Security Monitoring: Continuously monitor enterprise systems, networks, and endpoints for suspicious activity, indicators of compromise, and vulnerabilities. Ensure security alerts are effectively triaged, investigated, and escalated as needed. Integration and Engineering: Design and implement integrations between SIEM, EDR, SOAR, and other security or IT systems, ensuring seamless data flow and coordinated defense mechanisms. Enterprise System Integration: Build and maintain connections between SOC tools and enterprise systems (such as ERP, HRIS, CRM, and other business applications) to enable comprehensive security monitoring and ensure visibility across the organization. Continuous Improvement: Proactively monitor tool performance, analyze metrics, and drive improvements in detection, automation, and response capabilities. Documentation and Knowledge Sharing: Create and maintain clear documentation for detection rules, automation workflows, and SOC tooling architecture. Share best practices with peers and mentor junior team members. Collaboration: Work closely with IT, engineering, and application teams to ensure that security controls are integrated into business processes and technical solutions. Compliance and Regulatory Support: Assist in ensuring SOC tooling and processes meet compliance requirements, such as PCI-DSS, HIPAA, GDPR, or industry best practices. Participate in an on-call rotation as needed, typically once a month, to provide timely support for critical incidents and maintain the security posture of the organization. Required Qualifications Bachelor’s degree in Computer Science, Information Security, or a related technical discipline, or equivalent work experience. Minimum of 5 years’ experience in cybersecurity engineering, SOC operations, or similar roles. Hands-on experience with SIEM platforms, EDR tools, and SOAR solutions. Proficiency building and maintaining automation and orchestration workflows using scripting languages (Python, PowerShell, Bash, etc.). Strong skills in query languages for threat hunting and detection rule creation. Experience integrating and supporting AI/ML security tools and applying analytics for threat detection. Solid understanding of security operations, threat landscapes, and incident response methodologies. Experience integrating security tools with APIs and developing custom connectors or enrichment scripts. Experience integrating SOC tooling with enterprise systems for security monitoring and data correlation. Excellent analytical, problem-solving, and troubleshooting abilities. Strong verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences. Willingness to participate in an on-call rotation, typically once a month. Key Attributes Innovative Mindset: Enthusiasm for exploring and integrating new technologies to advance SOC capabilities. Team Player: Collaborative spirit with a willingness to mentor, share knowledge, and support fellow engineers and analysts. Adaptability: Comfort in a fast-paced, evolving environment with shifting priorities and new challenges. Attention to Detail: Diligence in designing precise detection logic, automations, and documentation to ensure accuracy and reliability. Ethical Approach: Unwavering commitment to upholding security, privacy, and compliance standards. Preferred Qualifications Relevant cybersecurity certifications. Experience working with cloud security tools and environments and their native security features. Knowledge of threat intelligence platforms, vulnerability management systems, and network security solutions. Background in DevSecOps, CI/CD pipeline security, or security testing automation. Familiarity with compliance frameworks and regulatory requirements. Experience collaborating with cross-functional teams in large or complex enterprise environments. Why First Advantage is Your Next Big Career Move First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $110,000-140,000 base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.