First Advantage

Oversee payroll operations, analyze data for process improvements, and support team management. | 15+ years in payroll, data analysis skills, leadership experience, proficiency in Excel, Power BI, SQL, and ERP systems. | At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: The Concierge Team Lead oversees a team of healthcare concierge members, guiding them to become experts in drug and healthcare services. This role involves managing daily operations, including coaching, monitoring productivity, and addressing escalated concerns. The team lead ensures exceptional service to clients by coordinating drug and occupational health programs, supporting candidates, and tracking key performance indicators related to productivity, quality, and team morale. Effective communication with internal and external teams is essential to maintaining a smooth client experience This is a fully remote position (Work from Home) based in the United States. Responsibilities: Provide ongoing training and support to the Concierge Team on work processes and SOPs. Continuously monitor team productivity and quality to ensure client satisfaction. Address team inquiries and offer guidance, coaching, and feedback as needed. Escalate issues or concerns to the Concierge Operations Manager for resolution. Regularly update and refine procedures and protocols to improve efficiency. Onboard and integrate new team members, ensuring they understand team processes and expectations. Deliver exceptional customer service, ensuring a seamless experience for clients. Foster a positive team environment by leading with integrity and setting a strong example. Track and manage team performance, ensuring goals and KPIs are consistently met. What You May Need to be Successful: Associate Degree required; Bachelor’s Degree preferred (or equivalent experience). Proven experience in supervising and motivating a team to achieve performance goals. Familiarity with healthcare services and understanding of client needs. Experience in customer service or call-center environments is a plus. Comfortable with technology; proficient in navigating operating systems, internet, Excel, and software applications. Strong customer-focused mentality with excellent attention to detail to ensure accuracy and quality. Proficient in Microsoft Office Suite, internet searches, and database lookups. Ability to manage multiple priorities effectively with strong organizational skills and attention to deadlines. Capable of following company and customer-specific directions while working autonomously. Energetic, self-motivated, and detail-oriented with a strong work ethic. Collaborative team player, comfortable working with diverse teams, both locally and remotely. Willingness to work overtime as needed to meet team and client needs. Experience providing exceptional client support and service. Proficient in reading, writing, and speaking English. Punctual and dependable, with a strong commitment to meeting job expectations. Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: Ability to work remotely with occasional business travel. Medical, Vision, Dental, and supplementary benefit plans 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays Access to tech and growth opportunities, and leaders who want you to succeed! More About Our Values Code Honor Honesty, Consistency, and Responsibility: Do the right thing Cultivate an environment of dignity: Show respect for the individual Take an Outside-In approach: Put the client first Think out-of-the-box: Innovate and create Stay Team-Oriented: Collaborate and appreciate each other What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $40-50K annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Design, implement, and manage multi-cloud network infrastructure ensuring security, performance, and operational excellence. | 7+ years managing multi-cloud networks, expertise in AWS/Azure, experience with automation tools like Terraform, and relevant certifications. | Job Title: Senior Cloud Network Engineer Location: United States remote Job Type: Full-Time At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career, and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. Job Description: The Sr. Cloud Network Engineer’s role is to assist in the planning, coordination, design, installation, configuration and connectivity of network systems and cloud-based services to ensure the stable operation of FA multi-cloud data networks. The Sr. Network Engineer will also resolve FA network incidents in a timely and accurate fashion in a 24x7x365 day operational environment. Key Responsibilities: Strategy & Planning Design and implement short- and long-term strategic plans to ensure network capacity and network security meets existing and future requirements. Develop and deploy methodologies for testing network performance and providing network performance statistics and reports. Define, evolve and contribute best practices for installing, configuring, maintaining, and troubleshooting network-based infrastructure, primarily within AWS network and network security boundaries. Design centralized cloud connectivity patterns to ensure a consistent network and security access policy is achieved. Collaborate with network, security, engineering, cloud, and automation teams on implementing latest features of AWS. Operational Management Manage and ensure optimal operation of all network deployments including VPC, transit gateways, routing, remote VPN, Direct Connect and Security Appliances. Manage and ensure effectiveness of cloud-based customer facing network systems as well as CSP to CSP connectivity and CSP to on-premises connectivity. Approve and administer user accounts, permissions, and access rights as it pertains to network devices and technologies. What You Should Bring: Formal Education & Certification Four-year university degree or college diploma in the field of computer science and/or 7+ years equivalent work experience. Azure Administrator Associate or AWS Solutions Architect certification a plus Knowledge & Experience (Required) 7-10+ years' experience managing and configuring multi-cloud networks Excellent understanding of large interconnected networks, including IP overlap, static routing protocols Experience with Palo Alto NGFW, Cloud NGFW, Panorama and Stata Cloud logging. Experience with engineering, operating and administrating networking in Public Cloud architectures (Azure/AWS). Understanding of orchestration and automation methodologies pertaining to AWS (CloudFormation), Azure (ARM and BICEP), or Terraform. Proficient at developing in any of the following: JavaScript, Python, Java, .NET, or similar languages. Knowledge and understanding of system flow charts, data processing concepts, and telecommunications principles. Knowledge of applicable data privacy practices and laws. Knowledge & Experience (Nice to Have) Understanding of CI/CD (Continuous Integration / Continuous Deliver) software development principles and use of Visual Studio and GIT. Global network experience working with staff and venders in other time zones and countries. Experience with multi-cloud fabric exchanges Experience with Zscaler Private Access Attributes: * For compliance reasons, all personnel must be United States Citizens and have, for 3 of the past 5 years, resided in the United States OR worked for the United States overseas in a federal or military capacity OR be a dependent of a federal or military employee serving overseas. In addition to our standard pre-employment background check and drug screen, you will be required to undergo additional checks to obtain an LAR certification via the the proper channels in order to be in this role. Good understanding of the organization’s goals and objectives. Strong interpersonal, written, and oral communication skills. Able to conduct research into networking issues and products as required. Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations. Ability to present ideas in a user-friendly language. Keen attention to detail. Proven analytical and problem-solving abilities. Experience working in a team-oriented, collaborative environment. Exceptional documentation & technical writing skills. Passionate about providing a high quality of service and believes in relentless customer satisfaction. Promote a strong work ethic with the ability to meet commitments & deadlines. Ability to maintain ownership & independence in a fast-paced high volume environment. Ability to maintain a sense of professionalism & urgency in all customer communications. Working Conditions: Rotational On-call availability Sitting for extended periods of time. Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components. Occasional inspection of cables in floors and ceilings. Lifting and transporting of moderately heavy objects, such as computers and peripherals. Why First Advantage is Your Next Big Career Move First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $120,000-150,000 base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Manage strategic client accounts, develop account plans, and drive revenue growth through solutions sales and relationship management. | Proven experience in enterprise account management, sales, and client relationship building, with strong communication and organizational skills. | At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: Our Customer Success Director is a member of the Account Management Team. This is a Enterprise level account management position to grow revenue in the most strategic accounts through sales of First Advantage products and solutions within a small number of named accounts under the Industrial Vertical. It is anticipated that you will insure and grow this revenue stream via the development and ongoing maintenance of a strategic account plan and the definition of the strategic deployment of resources required to drive the penetration of FA solutions through the enterprise within your assigned accounts, and to maintain the base revenue that is already present in those accounts. Coordinates with client, operations management and technology to ensure service levels are being maintained. While the role is 100% remote there will be up to 25% travel as needed for client needs. Individual must be located in the United States. Responsibilities: Main point of contact for client communications, ensuring effective coordination of customer success, analyst, and strategic teaching resources. Oversee the customer analyst program and analytics-driven projects while developing and delivering impactful business reviews. Develop clear and thorough strategic account management plans detailing all relevant information about customers, their industries, and their specific RISK history. Track revenue trends and upsell opportunities and analyze competitive threats. Meet or exceed quarterly and annual revenue objectives within a defined list of named accounts. Identify additional products or solutions FA can provide. Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions. Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client’s questions or implement solutions in a timely fashion. Maintain a current understanding of First Advantage competitor offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over that offered by its competitors. Prepare and deliver quarterly and annual client business reviews. Document and manage all action/project plans for assigned client base. Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems analyzing root causes to issues and bring resolution to the issues. Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices. Constantly seek, share, and implement best practices. Establish and maintain excellent customer relationships at all levels to provide superior service and solutions. Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resources. Partner with internal account team to review program performance. Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs. Manage contract renewals and proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers. Manage monitoring and reporting programs for customers. Host cadence client calls to nurture and grow account relationship. Perform other duties as assigned. EXPERIENCE: Bachelor's Degree or equivalent (MBA optional but preferred) 5+ years’ proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience. Work experience in professional account management and sales environment is desirable Proficiency with MS Office applications including Word, PowerPoint, and Excel Salesforce use and familiarity in helping track client information helpful Strong oral and written communication, and interpersonal skills. Outstanding multi-tasking and time-management abilities. Excellent organizational, analytical, problem analysis and problem-solving skills This position requires travel, which includes overnight travel with as much as 20% travel requirements. Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity Ability to navigate large organizations and build strong internal partnerships Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: Ability to work remotely with occasional business travel. Medical, Vision, Dental, and supplementary benefit plans 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $90-110K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Manage and grow strategic client accounts by developing account plans, identifying upsell opportunities, and maintaining strong client relationships. | Proven experience in managing complex solutions and products for strategic accounts, with strong communication and organizational skills. | At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: Our Customer Success Director is a member of the Account Management Team. This is a Enterprise level account management position to grow revenue in the most strategic accounts through sales of First Advantage products and solutions within a small number of named accounts under the Technology Vertical. It is anticipated that you will insure and grow this revenue stream via the development and ongoing maintenance of a strategic account plan and the definition of the strategic deployment of resources required to drive the penetration of FA solutions through the enterprise within your assigned accounts, and to maintain the base revenue that is already present in those accounts. Coordinates with client, operations management and technology to ensure service levels are being maintained. While the role is 100% remote there will be up to 20% travel as needed for client needs. Individual must be located in the United States. Responsibilities: Program Management Develop clear and thorough strategic account management plans detailing all relevant information about customers, their industries, and their specific RISK history. Track revenue trends and upsell opportunities and analyze competitive threats. Meet or exceed quarterly and annual revenue objectives within a defined list of named accounts. Identify additional products or solutions FA can provide. Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions. Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client’s questions or implement solutions in a timely fashion. Maintain a current understanding of First Advantage competitor offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over that offered by its competitors. Prepare and deliver quarterly and annual client business reviews. Document and manage all action/project plans for assigned client base. Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems analyzing root causes to issues and bring resolution to the issues. Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices. Constantly seek, share, and implement best practices. Establish and maintain excellent customer relationships at all levels to provide superior service and solutions. Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resources. Partner with internal account team to review program performance. Administrative Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs. Manage contract renewals and proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers. Manage monitoring and reporting programs for customers. Host cadence client calls to nurture and grow account relationship. Perform other duties as assigned. EXPERIENCE: Bachelor's Degree or equivalent (MBA optional but preferred) 5+ years’ proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience. Work experience in professional account management and sales environment is desirable Proficiency with MS Office applications including Word, PowerPoint, and Excel Familiarity with reporting tools like Lookr Analytics and PowerBI helpful Salesforce use and familiarity in helping track client information helpful Strong oral and written communication, and interpersonal skills. Outstanding multi-tasking and time-management abilities. Excellent organizational, analytical, problem analysis and problem-solving skills This position requires travel, which includes overnight travel with as much as 20% travel requirements. Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity Ability to navigate large organizations and build strong internal partnerships Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: Ability to work remotely with occasional business travel. Medical, Vision, Dental, and supplementary benefit plans 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $90-110K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Analyze large datasets, develop data models, and collaborate with teams to support business strategies. | Proficiency in SQL, Python or PowerShell, data modeling, ETL, and visualization tools; 5+ years of experience in data analysis. | At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. The Lead Product Data Analyst will play a crucial role in driving data-driven decision-making across the Criminal and Public Records Product organization. This role is the facilitator all aspects of the criminal data product roadmap, and will drive the activities of the corresponding teams who will build, integrate or enhance any new or existing products in their respective portfolio aligned to the product roadmap using Agile methodology. The Senior Criminal Data Analyst will coordinate and initiate appropriate criminal data product strategy coupled with the Criminal and Public Records product team, Scrum Master, QA and Engineering. Who You Are: You are self-motivated and ready to “roll up your sleeves." While you are an independent contributor, you are also collaborative. You can spearhead a project and see it through from start to completion. As a team player, you navigate cross-functional teams and work well with team members in other business units and departments toward a common goal. An Innovator — you see gaps in current processes or workflows as an opportunity to improve and try something new. A lifelong learner and always seeking out opportunities to learn and upskill, you understand the importance of thorough and secure screenings and are interested in the Human Capital sector and the confluence of people, process, and technology. What You'll Do: Analyze large datasets to identify trends, patterns, and insights that inform business strategies Develop and maintain ETL processes to ensure seamless data integration Create and optimize complex SQL queries for reporting and analytics purposes Design and implement data models and algorithms to support business objectives Conduct ad-hoc analyses to support various business initiatives Collaborate with cross-functional teams to understand their data needs and provide actionable insights Present findings and recommendations to stakeholders in a clear and concise manner Mentor and guide junior analysts in data analysis techniques and best practices Ensure data quality and accuracy by implementing validation checks and error handling mechanisms Automate and orchestrate ETL processes using PowerShell, scripts, or other technologies What You May Need to be Successful: Bachelor's degree in Computer Science, Data Science, or related field Five or more years of experience in data analysis or related field Proven expertise in SQL, with the ability to write complex queries and optimize for performance Proficiency in Python, PowerShell or similar tools for data manipulation and analysis Proficiency in Power BI or similar data visualization tools Ability to understand, organize, manipulate and derive complex data insights from large data sets Experience with ETL processes, data pipeline orchestration, and automation Familiarity with cloud-based data warehouses Strong understanding of statistical methods and data modelling techniques Strong understanding of data governance and compliance standards Strong project management skills, including project planning, execution, and monitoring Strong interpersonal, collaboration, relationship building and negotiating skill Why First Advantage is Your Next Big Career Move First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: Ability to work remotely with occasional business travel Medical, Vision, Dental, and supplementary benefit plans 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) Competitive and flexible Paid Time Off (PTO) and 8 paid company holidays Access to new tech and growth opportunities, and leaders who want to see you succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $120K-150K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Manage client relationships in the gig economy sector, develop and nurture key decision maker relationships, and ensure customer success through consultative and tech-forward approaches. | 7+ years in Customer Success or Account Management, strong program management and communication skills, 4-year degree preferred, and prior gig economy or Trust & Safety experience preferred. | First Advantage is seeking a Customer Success Director to manage client relationships within the fast-growing Gig Economy. This role involves developing and nurturing relationships with key decision makers, ensuring the success of customers through consultative, tech-forward approaches. The company fosters an inclusive work environment valuing authenticity and respect. Requirements • 7+ years of Customer Success (or Account Management) experience • Demonstrated success managing customer relationships • Strong program management skills • Excellent communication skills • 4-year degree strongly preferred • Prior experience in Gig economy or Trust & Safety preferred Benefits • Medical, Vision, Dental, and supplementary benefit plans • 401k with an employer match • Employee Stock Purchase Plan (ESPP) • Competitive and flexible Paid Time Off (PTO) • Paid company holidays

Lead and mentor a team of 15-25 customer care agents, ensure team performance, handle escalations, and foster a positive work environment. | 3-5 years call center experience with 3-5 years in a supervisory role, excellent communication and customer service skills, and a high school diploma or equivalent. | First Advantage is seeking a Supervisor to lead a team of 15-25 Customer Care agents supporting a large client. This role involves ensuring team performance, fostering a positive environment, and handling escalations, with a focus on customer satisfaction and continuous improvement. The ideal candidate will be a strong leader with excellent communication and decision-making skills. Requirements • Team leadership and mentoring skills • Excellent communication and customer service skills • Problem-solving and analytical skills • HS Diploma or equivalent required • 3-5 years experience in a call center role, with 3-5 years in a lead or supervisor role preferred Benefits • Remote work • Equal opportunity employment

Drive disciplined sales processes to prospect, build relationships, close deals, and grow profitability within assigned verticals while communicating company vision and managing client retention. | 3+ years consultative sales experience in technology or related industries, proven negotiation and closing skills, ability to build pipeline and relationships, strong communication and strategic mindset, and proficiency with CRM and Microsoft Office. | Job Title: Commercial Sales Executive Location: United States remote Job Type: Full-Time At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career, and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. Job Description: Our Commercial Sales Executive is a collaborative, strategic, and critical thought leader who generates best-in-class credibility and contributes to First Advantage's industry leadership position. You will drive transactions that create action and urgency within a client organization in this role. Success in this area requires the capacity for critical, creative thinking and the ability to build sound business cases and influence others. What You’ll Do: • Drive a disciplined sales process that includes prospecting, identifying, and building relationships with internal & external stakeholders. Create and deliver compelling messages that link our solutions value proposition to customer needs and effectively manage the closing timeline, which leads to a natural ending and winning the business. • Drive total growth and profitability for an assigned vertical, including accountability to meet and exceed quotas, profit goals, and other financial targets and performance metrics. • Ensure that the company's vision, brand, and strategy are communicated, inter-connected, understood, and embraced by potential clients. • Drive client communications, service, and retention by establishing and growing relationships with top clients and serving as a credible company representative. • Lead the discovery process by asking probing questions, preempting resistance, and communicating a compelling business case. • Build the sales pipeline, create momentum, and anticipate industry opportunities and needs through a proactive, prescribed process. • You will implement value-selling processes alongside a wealth of knowledge of FADV's products and portfolio • Experience in successfully "closing" complex sales. • Collaborative, strategic, and critical thought leader who generates best-in-class credibility • Thrive and excel in a fast-moving, sophisticated, and demanding environment. What You Should Bring: • 3+ years of consultative sales experience in a best-in-class, progressive human capital, BPO, or technology-based industry • Record of negotiation and closing of new client sales, including the development of contracts, pricing, terms, conditions, and SLAs • Proven track record in developing leads, pipeline, relationships, and presentation opportunities through a targeted and proactive strategy • Verified ability to attain quota on a monthly, quarterly and annual basis. • Demonstrated experience gaining access to and creating credibility within the VP-suite of targeted clients • Bachelor's degree or equivalent experience • Capable of building exclusivity, urgency, priority, and enthusiasm within prospective client organizations • Ability to accurately project, track, and deliver sales activities for multiple products and services monthly using a CRM system, such as Salesforce. • Ability to lead the discovery process, preempt/overcome objections, and champion/communicate the benefits of a highly differentiated and value-added brand/partnership in a compelling manner • Advanced working knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word) • Willingness/flexibility to travel as required • Entrepreneurial style with a proven ability to thrive in a dynamic, changing environment where a critical key to success is the ability to optimize and leverage limited resources (Preferred) Additional Skills (all required): • Ability to build relationships, communicate effectively throughout an organization, influence, negotiate, and establish mutually agreeable expectations • Achievement and goal-oriented; conscientiously work to meet and exceed organizational goals • Strategic mindset; self-directed, organized, analytical, and possesses excellent problem resolution skills • Diligent, resourceful, versatile, and able to multi-task • Thrive and excel in a fast-moving, sophisticated, and demanding environment • Strong teamwork and collaboration with an outgoing personality Why First Advantage is Your Next Big Career Move First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The base salary range for this position is approximately $80,000-100,000 annually plus there is additional opportunity for Variable Compensation. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.

Analyze customer data, collaborate with Customer Success Managers and Operations, perform reporting and trend analysis, maintain client information, and support customer retention and satisfaction. | High school diploma or equivalent, 3+ years customer service experience, proficiency in Microsoft Office and CRM systems, strong analytical and communication skills, and ability to multitask and work independently. | At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: The Customer Success Analyst acts as a liaison to First Advantage's large screening accounts and various internal departments such as Sales, Operations, and Billing for FA's Retail vertical. The Customer Success Analyst needs to have attention to detail, a sense of urgency, customer empathy, and the ability to communicate effectively with both internally and externally. Responsible for analyzing customer data, identifying trends, and providing actionable insights to drive customer retention, satisfaction, and overall success. As they will be working with various sized clients, different Customer Success Managers, Sales Reps and/or members of the Operations team to maintain, build out and report to ensure customer satisfaction. This role is 100% work from home. Authorized and working from the United States. Responsibilities: • Working on daily tasks in collaboration with the Customer Success Managers and Operations. Tasks will involve, migration related activities, current client work (QC, emails, etc), and special initiatives. • Perform report research and analysis for internal and external customers. Ensure that reports and information requests are delivered on time and that SLA's are met. Monitor, enter, update, and close Service Center tickets. • Provide and maintain in-depth working knowledge of all client verifications/processing guidelines. • Prepare, analyze, and determine trends for monthly account reviews. Ensure that client fact sheets are kept current and relevant. Create a program overview outline document for all assigned accounts. • Obtain first-hand customer information and makes recommendations for improvements to products, services, and reporting. • Perform other duties as assigned by management. What You May Need to be Successful: • High School Diploma or GED, or Equivalent work experience. • 3+ years of customer service experience, including direct interactions with external customers. • Microsoft Office products (Outlook, PowerPoint, Word, and Excel) • Siebel, Salesforce or equivalent CRM system • Strong analytical skills with the ability to interpret complex data sets and draw meaningful conclusions. • Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers. • Organizational skills and strong attention to detail • Ability to multi-task and manage daily assignments. • Sense of urgency to meet client deadlines. • Highly responsive and adaptable to evolving priorities. • Ability to work and thrive in a dynamic team environment as well as act independently. Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: • Ability to work remotely with occasional business travel. • Medical, Vision, Dental, and supplementary benefit plans • 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) • Competitive and flexible Paid Time Off (PTO) and 9 paid company holidaysAccess to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $21-26.50 USD per hour. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law. 5ed2pcxQxX

The Customer Success Director will manage enterprise-level accounts within the Technology Vertical, focusing on revenue growth and strategic account planning. Responsibilities include developing account management plans, maintaining customer relationships, and ensuring service levels are met. | Candidates should have a Bachelor's Degree and at least 5 years of experience in sales account management with C-level relationship experience. Proficiency in MS Office and familiarity with Salesforce and reporting tools is preferred. | At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: Our Customer Success Director is a member of the Account Management Team. This is a Enterprise level account management position to grow revenue in the most strategic accounts through sales of First Advantage products and solutions within a small number of named accounts under the Technology Vertical. It is anticipated that you will insure and grow this revenue stream via the development and ongoing maintenance of a strategic account plan and the definition of the strategic deployment of resources required to drive the penetration of FA solutions through the enterprise within your assigned accounts, and to maintain the base revenue that is already present in those accounts. Coordinates with client, operations management and technology to ensure service levels are being maintained. While the role is 100% remote there will be up to 20% travel as needed for client needs. Individual must be located in the United States. Responsibilities: Program Management Develop clear and thorough strategic account management plans detailing all relevant information about customers, their industries, and their specific RISK history. Track revenue trends and upsell opportunities and analyze competitive threats. Meet or exceed quarterly and annual revenue objectives within a defined list of named accounts. Identify additional products or solutions FA can provide. Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions. Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client’s questions or implement solutions in a timely fashion. Maintain a current understanding of First Advantage competitor offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over that offered by its competitors. Prepare and deliver quarterly and annual client business reviews. Document and manage all action/project plans for assigned client base. Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems analyzing root causes to issues and bring resolution to the issues. Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices. Constantly seek, share, and implement best practices. Establish and maintain excellent customer relationships at all levels to provide superior service and solutions. Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resources. Partner with internal account team to review program performance. Administrative Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs. Manage contract renewals and proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers. Manage monitoring and reporting programs for customers. Host cadence client calls to nurture and grow account relationship. Perform other duties as assigned. EXPERIENCE: Bachelor's Degree or equivalent (MBA optional but preferred) 5+ years’ proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience. Work experience in professional account management and sales environment is desirable Proficiency with MS Office applications including Word, PowerPoint, and Excel Familiarity with reporting tools like Lookr Analytics and PowerBI helpful Salesforce use and familiarity in helping track client information helpful Strong oral and written communication, and interpersonal skills. Outstanding multi-tasking and time-management abilities. Excellent organizational, analytical, problem analysis and problem-solving skills This position requires travel, which includes overnight travel with as much as 20% travel requirements. Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity Ability to navigate large organizations and build strong internal partnerships Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: Ability to work remotely with occasional business travel. Medical, Vision, Dental, and supplementary benefit plans 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $90-110K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Develop and maintain containerized REST APIs and modern responsive UIs using React or Angular in an Agile environment. | 5+ years building enterprise SaaS Web APIs (.NET C# preferred), strong frontend framework skills, CI/CD experience, and cloud technologies expertise. | Job Title: Senior Full Stack Engineer Location: United States remote Job Type: Full-Time At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career, and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. Job Description: We are looking for a Sr Full Stack Engineer to join a fast-paced, aggressive-growth company. We are looking for a backend developer with considerable experience building .NET Web APIs, and a strong understanding of modern frontend frameworks like React or Angular. This talented person should desire to work with a highly talented team of developers and willing to utilize the latest in development technologies. We strive for innovative solutions, quality code and on-time delivery. We foster a fun and enjoyable work environment with great opportunities to grow your career. Key Responsibilities: Develop cutting-edge, containerized REST APIs utilizing NodeJS, Java and .NET Core for WebAPI framework with high quality and full test coverage Assist in creating and maintaining modern UIs using responsive web design, JavaScript and frontend frameworks like React and Angular. Comfort working with GIT based source control in a collaborative environment Engage as a technical expert in an agile team environment Collaborate and communicate with the product team on user stories and propose designs Collaborate with the development team and assist developers on UI consistency Work in an Agile/Scrum development environment Required Qualifications: Bachelor’s degree in Computer Science, Engineering, or a related field or equivalent work experience 5+ years developing Web APIs for enterprise SaaS applications (preferably .NET C#) Strong understanding of modern frontend frameworks (preferably React) Expertise with SOLID design principles, Dependency Injection, micro services etc. Experience with Continuous Integration / Continuous deployment Strong experience with: Building backend web services, including REST APIs, JSON, and XML Unit and integration test automation with XUnit, NUnit, RhinoMocks, MOQ, or equivalent tools Experience with UI Frameworks and UI automation scripts (TestCafe or similar) Experience with cloud-based technologies like AWS, Azure etc. Preferred Qualifications: Good understanding of Restful APIs development in Java / .NET Core for WebAPI Good understanding of programming languages like C# / Java and ability to follow quality coding standards. Experience with cloud-based application development, preferably utilizing AWS or Azure Experience with NLog, log4net, or similar logging frameworks Strong Communication Skills, ability to effectively and tactfully communicate orally and in writing. Strong at prioritizing tasks while working on multiple projects. Ability to work independently and drive projects from inception to delivery. Strong analytical and problem-solving skills. Detail oriented and highly organized. Experience with Groovy Scripting Experience with RDBMS, preferably MYSQL and SQL Server Experience with NoSQL DBs like DynamoDB, Redis Experience with client-side frameworks like AngularJS, ReactJS Experience with CSS frameworks like Tailwind CSS Experience with Project Management tools like Jira, confluence Experience with client-side test case tools like testcafe will be a plus Experience with unit test cases tools for API Development will be a plus. Why First Advantage is Your Next Big Career Move First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $110,000-140,000 base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

The Senior Software Engineer will lead code reviews, mentor junior developers, and collaborate with cross-functional teams to deliver high-quality software solutions. The role requires expertise in Java, cloud services, and CI/CD tools, along with a focus on modernizing applications and database migration. | Candidates should have a Bachelor's degree in Computer Science or a related field and at least 5 years of software development experience. Strong problem-solving skills and excellent communication abilities are essential. | Job Title: Senior Software Engineer, Integrations Location: United States remote (EST or CST work hours) Job Type: Full-Time At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career, and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. Job Description: We are seeking a highly skilled and experienced Senior Software Engineer to join our FA Integrations team. The ideal candidate will be an expert in Java and the Spring framework, with extensive experience in cloud services, CI/CD tools, and database management. This role involves leading code reviews, mentoring junior developers, and collaborating with cross-functional teams to deliver high-quality software solutions. Key Responsibilities: Technical Expertise: Expert in Java, Spring framework, JUnit, Mockito, or similar languages and frameworks. Experience working with cloud services such as AWS ECS, RDS, DynamoDB, Lambda, SQS, Kinesis, Event Bridge, CloudFormation, etc. Experience building Jenkins pipelines or similar CI/CD tools. (GitHub Actions a plus) Experience writing SQL for PostgreSQL, MySQL, Redis, or other similar databases. Experience building Restful APIs and working on microservices architectures. Modernization of applications from Monolith to Microservices Architecture. Database Migration from Oracle to Postgres. Leadership and Mentorship: Lead code reviews, enforce coding standards, and provide constructive feedback to improve code quality. Guide and mentor junior developers, conduct training sessions, and foster a culture of learning within the team. Collaboration and Communication: Work closely with product managers, DevOps, QA, and other teams to deliver high-quality software solutions. Participate in Agile ceremonies and drive technical discussions. Qualifications: Bachelor’s degree in Computer Science, Engineering, or a related field or equivalent work experience 5+ years of experience in software development Proven experience in the key responsibilities listed above Strong problem-solving skills and attention to detail Excellent communication and teamwork skills Why First Advantage is Your Next Big Career Move First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $110,000-125,000 base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

The SOC Detection Engineer will design, implement, and maintain SOC tooling, including SIEM, EDR, and SOAR platforms. They will also support incident response and collaborate with SOC analysts to enhance security operations. | Candidates must have a Bachelor's degree in a related field and a minimum of 5 years of experience in cybersecurity engineering or SOC operations. Proficiency in SIEM, EDR, and SOAR solutions, along with strong scripting and analytical skills, is required. | At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career, and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. Position Overview We are seeking a skilled and forward-thinking Cybersecurity Engineer to join our Security Operations Center (SOC) team. In this pivotal role, you will be responsible for engineering, implementing, and supporting cutting-edge SOC tooling, including Security Information and Event Management (SIEM) platforms, Endpoint Detection and Response (EDR) systems, Security Orchestration, Automation, and Response (SOAR) solutions, and AI-driven security technologies. You will also be a key driver in building automations and integrating advanced analytics, ensuring our organization remains resilient in the face of ever-evolving cyber threats. This position will work EST hours and would be required to work after hours as needed to support incident response as part of an on-call rotation. For compliance reasons, all personnel must be United States Citizens and have, for 3 of the past 5 years, resided in the United States OR worked for the United States overseas in a federal or military capacity OR be a dependent of a federal or military employee serving overseas. In addition to our standard pre-employment background check and drug screen, you will be required to undergo additional checks to obtain an LAR certification via the the proper channels in order to remain employed. Key Responsibilities Design, implement, and maintain SOC Tooling: Deploy, configure, and optimize SIEM, EDR, and SOAR platforms to support robust security operations, threat detection, and incident response. Automation and Orchestration: Architect and develop automation workflows using SOAR platforms, leveraging scripting, APIs, and integration with other security tools to enhance operational efficiency. AI and Advanced Analytics: Evaluate, implement, and maintain AI-powered security solutions for threat detection, anomaly detection, and automated response, collaborating with data scientists and security analysts. Use of Query and Programming Languages: Develop and optimize complex detection rules, searches, and reports using query languages as well as scripting and programming languages (such as Python, PowerShell, or JavaScript). Threat Detection and Incident Response Support: Collaborate with SOC analysts to tune detection logic, automate repetitive tasks, and ensure rapid, precise response to security incidents. Incident Response: Provide hands-on support during security incidents, including investigation, containment, eradication, and recovery activities. Work with SOC analysts and other stakeholders to analyze incidents, develop response strategies, and implement corrective actions. Security Monitoring: Continuously monitor enterprise systems, networks, and endpoints for suspicious activity, indicators of compromise, and vulnerabilities. Ensure security alerts are effectively triaged, investigated, and escalated as needed. Integration and Engineering: Design and implement integrations between SIEM, EDR, SOAR, and other security or IT systems, ensuring seamless data flow and coordinated defense mechanisms. Enterprise System Integration: Build and maintain connections between SOC tools and enterprise systems (such as ERP, HRIS, CRM, and other business applications) to enable comprehensive security monitoring and ensure visibility across the organization. Continuous Improvement: Proactively monitor tool performance, analyze metrics, and drive improvements in detection, automation, and response capabilities. Documentation and Knowledge Sharing: Create and maintain clear documentation for detection rules, automation workflows, and SOC tooling architecture. Share best practices with peers and mentor junior team members. Collaboration: Work closely with IT, engineering, and application teams to ensure that security controls are integrated into business processes and technical solutions. Compliance and Regulatory Support: Assist in ensuring SOC tooling and processes meet compliance requirements, such as PCI-DSS, HIPAA, GDPR, or industry best practices. Participate in an on-call rotation as needed, typically once a month, to provide timely support for critical incidents and maintain the security posture of the organization. Required Qualifications Bachelor’s degree in Computer Science, Information Security, or a related technical discipline, or equivalent work experience. Minimum of 5 years’ experience in cybersecurity engineering, SOC operations, or similar roles. Hands-on experience with SIEM platforms, EDR tools, and SOAR solutions. Proficiency building and maintaining automation and orchestration workflows using scripting languages (Python, PowerShell, Bash, etc.). Strong skills in query languages for threat hunting and detection rule creation. Experience integrating and supporting AI/ML security tools and applying analytics for threat detection. Solid understanding of security operations, threat landscapes, and incident response methodologies. Experience integrating security tools with APIs and developing custom connectors or enrichment scripts. Experience integrating SOC tooling with enterprise systems for security monitoring and data correlation. Excellent analytical, problem-solving, and troubleshooting abilities. Strong verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences. Willingness to participate in an on-call rotation, typically once a month. Key Attributes Innovative Mindset: Enthusiasm for exploring and integrating new technologies to advance SOC capabilities. Team Player: Collaborative spirit with a willingness to mentor, share knowledge, and support fellow engineers and analysts. Adaptability: Comfort in a fast-paced, evolving environment with shifting priorities and new challenges. Attention to Detail: Diligence in designing precise detection logic, automations, and documentation to ensure accuracy and reliability. Ethical Approach: Unwavering commitment to upholding security, privacy, and compliance standards. Preferred Qualifications Relevant cybersecurity certifications. Experience working with cloud security tools and environments and their native security features. Knowledge of threat intelligence platforms, vulnerability management systems, and network security solutions. Background in DevSecOps, CI/CD pipeline security, or security testing automation. Familiarity with compliance frameworks and regulatory requirements. Experience collaborating with cross-functional teams in large or complex enterprise environments. Why First Advantage is Your Next Big Career Move First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $110,000-140,000 base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.