FI

Fidelity Investments

20 open positions available

9 locations
1 employment type
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Full-time

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FI

Senior Manager, Finance

Fidelity InvestmentsCovington, Kentucky, Merrimack, New Hampshire, Jersey City, New Jersey, Smithfield, Rhode Island, Westlake, TexasFull-time
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Compensation$90K - 130K a year

Lead teams and manage inventory and forecasting processes to meet sales and margin goals. | Bachelor's degree with strong analytical and leadership skills, but lacks explicit financial analysis experience. | Job Description: Job Title: Senior Manager, Finance The Role Are you prepared to offer strategic insights and financial leadership within Fidelity Wealth Finance's Central Finance team? As a Senior Manager in the Central Finance Planning team, you will provide meaningful, clear, and actionable financial analysis to support sound decisions. Your responsibilities include offering strategic insights, assessing the business's financial performance, improving internal processes, and aligning planning activities across Fidelity Wealth. The Expertise and Skills You Bring Bachelor’s degree in Business, Accounting, Finance, or Economics 7+ years of relevant financial analysis or related experience Intellectual curiosity, adaptability, and contributing to the team are essential Strong analytical, conceptual thinking, and problem-solving capabilities Confidence and maturity to work independently and cross-functionally Flexibility and resourcefulness to manage multiple priorities in a deadline-driven setting Ability to teach and mentor others on financial concepts and tools Comfort working in ambiguity and proactively identifying solutions Excellent interpersonal and communication skills with the ability to influence across all levels Ability to combine a strategic business perspective with strong project management and analytical skills Proficiency with financial, presentation, and data visualization tools such as MS Excel, MS PowerPoint, Thinkcell, Tableau, and PowerBI Experience with Anaplan and NGAV strongly preferred Note: Fidelity is not providing immigration sponsorship for this position The Team As part of the Fidelity Wealth Finance organization, you will support senior management by providing insightful, actionable financial analysis that guides decision making impacting Fidelity's clients, associates, and future growth. The team values curiosity, collaboration, and a customer-obsessed mindset, working together to deliver innovative, measurable outcomes. The base salary range for this position is $89,000-$180,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Please consult with your recruiter for the specific expectations for this position. Certifications: Category: Finance At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation please contact the following: For roles based in the US: Contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 2 For roles based in Ireland: Contact AccommodationsIreland@fmr.com For roles based in Germany: Contact Accommodationsgermany@fmr.com Fidelity Privacy Policy

Analytical Thinking
Power BI
SQL
C++
Financials Understanding
Direct Apply
Posted 1 day ago
FI

Audit Senior Manager

Fidelity InvestmentsCovington, Kentucky, Merrimack, New Hampshire, Jersey City, New Jersey, Smithfield, Rhode Island, Westlake, TexasFull-time
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Compensation$89K - 180K a year

Leading and managing multiple audit projects, evaluating controls, and mentoring team members. | Requires 7-10 years of audit experience, professional certifications like CPA or CIA, and strong leadership skills. | Job Description: Job Title Audit Senior Manager The Role Are you looking for a position to grow your business and auditing skills, expand your knowledge of financial services, and give you the opportunity to problem solve with some of the best minds in the industry? There is no better place to drive solutions for improving internal controls than to operate at the nexus of technology and business with Fidelity Corporate Audit! As an Audit Senior Manager you will provide independent and objective audit and advisory services that help Fidelity manage risk, improve customer service, and enhance business performance. Our primary motivation is to drive positive change throughout the firm. The Expertise and Skills You Bring BA/BS in Accounting, Finance, or related field of study. Professional audit certifications (e.g., CPA, CIA, CISA) and/or registration/licensing preferred. 7-10 years of external and internal audit or related experience, preferably in financial services. In-depth knowledge of audit practices, tools, techniques, concepts, and trends Teammate and leader who works constructively with others to achieve team goals and provide departmental thought leadership. Ability to work simultaneously on multiple tasks and lead team priorities and workload. Strong problem solving and analytical skills. Commitment to innovative, collaborative, and digital working style. Strong presentation, written, and interpersonal communication skills. Hands-on work style and ‘can do’ attitude with a strong desire to make things happen. Knowledge in IT general controls is a plus. The Team The Audit Senior Manager will be responsible for leading business and/or integrated audits in support of Fidelity Institutional businesses. Key areas of focus include developing hypotheses around risk and controls, providing input to the development of the integrated audit plan, and collaborating with a successful team. Responsibilities include and are not limited to: Assists Team Leader in managing overall workload as well as short and long-term goals of the team. Consistently leads multiple audits in varying stages, including those of greatest complexity. Leverages audit automation tools in the evaluation of business operations and systems. Performs and reviews audit test work including organizing and analyzing data, testing controls and documenting results. Applies strategic and data analytics concepts, principles, and techniques to more efficiently and effectively identify control deficiencies. Reviews audit reports drafted by the team to ensure issues identified, including resulting management action plans, are clearly described and include related implications to the business or enterprise as a whole. Coaches and mentors Analysts and Senior Analysts on the team. Builds deep working relationships with audit teams and clients. The base salary range for this position is $89,000-180,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Certifications: Category: Audit At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation please contact the following: For roles based in the US: Contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 2 For roles based in Ireland: Contact AccommodationsIreland@fmr.com For roles based in Germany: Contact Accommodationsgermany@fmr.com Fidelity Privacy Policy

Audit management
Risk assessment
Data analytics
Direct Apply
Posted 18 days ago
FI

Senior Implementation Project Manager - Stock Plan Services

Fidelity InvestmentsCovington, Kentucky, Merrimack, New Hampshire, Jersey City, New Jersey, Smithfield, Rhode IslandFull-time
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Compensation$79K - 153K a year

Leading client onboarding projects, coordinating cross-team efforts, managing documentation, and ensuring a positive client experience. | Experience in project management, client coordination, and knowledge of stock plan administration or related financial services. | Job Description: The Role The Stock Plan Services team is seeking a Senior Implementation Project Manager to work in a fast-paced client-facing role, leading complex projects on behalf of both new and existing clients! This role is accountable for project execution, cross-functional coordination, risk management, and delivering high-quality onboarding experience for clients and internal partners. The Expertise and Skills You Bring Bachelor’s Degree or equivalent years of professional experience 3–5 years of experience in equity compensation, financial services, or project management Experience coordinating multi-workstream projects or client transitions Working knowledge of stock plan administration or a strong desire to develop subject-matter expertise Strong communication, influence, and organizational skills Ability to lead cross-functional project teams through structured plans and delivery commitments Strong capability to identify, document, and escalate risks and obstacles Clear and timely communication skills when facilitating discussions, resolving issues, and aligning partners Ability to build consensus and influence in a matrixed environment Strong attention to detail and a process-oriented approach Ability to thrive in a dynamic, fast-paced environment with shifting priorities The Value You Deliver Serving as the primary day-to-day contact for clients during onboarding, guiding them through platform transition activities Coordinating tasks across Operations, Product, Technology, Legal, and other internal partners Managing project documentation and ensuring accuracy, compliance, and adherence to Fidelity standards Providing regular status reporting to stakeholders on progress, milestones, issues, and risks Supporting a consistent and positive onboarding experience that establishes a strong foundation for long-term client satisfaction Contributing to team knowledge-sharing, process improvements, and best-practice adoption The Team As part of the Implementation team, you help establish the foundation for each client’s long-term relationship with Fidelity. Your leadership supports operational excellence, reduces risk, and enhances the overall client experience across Stock Plan Services. Note: Fidelity will not provide immigration sponsorship for this position. The base salary range for this position is $79,000-153,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Certifications: Category: Client Service At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation please contact the following: For roles based in the US: Contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 2 For roles based in Ireland: Contact AccommodationsIreland@fmr.com For roles based in Germany: Contact Accommodationsgermany@fmr.com Fidelity Privacy Policy

Project Management
Cross-functional Coordination
Risk Management
Direct Apply
Posted 19 days ago
FI

Senior Retirement Analyst, Center of Excellence

Fidelity InvestmentsGreenwood Village, Colorado, Chicago, Illinois, Covington, Kentucky, Merrimack, New Hampshire, Westlake, TexasFull-time
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Compensation$80K - 153K a year

Managing manual calculations for defined benefit clients, reviewing work, and collaborating with cross-functional teams. | Extensive experience (10+ years) in defined benefit pension calculations and consulting, with strong analytical, programming, and client interaction skills. | Job Description: The Role You will be responsible for managing the manual and non-automated calculations for multiple Defined Benefit (DB) clients, business reporting, adhering to contractual obligations, and facilitating internal scale & efficiency initiatives for your assigned clients. Other key responsibilities for this position include owning many aspects of peer review and final approval. You will support the COE’s interests in collaborating with the cross product/functional subject matter experts, and other lines of business. You will work to solve problems and be empowered to make decisions based on trends, issues, and business drivers. Our talented team of professionals is looking for someone who enjoys a fast-paced environment and can provide both high-quality work and an extraordinary customer experience! This role is responsible for: Analyzing, performing, and reviewing non-automated complex calculations manually (e.g., determination of historical service values, calculation of historical accrued benefits, etc.) Completing client requests, preparing calculation summaries and explanations to respond to participant inquiries, and analyzing data and other complex issues Participating in special projects (e.g., new client implementation, divestitures, mergers, corporate actions, etc.) related to DB administration services Providing ad hoc manual calculation support for a variety of clients and plan participants in a fast-paced environment Performing the final quality review of work completed by other team members to ensure the finished product is accurate and of the highest quality Reading and interpreting client plan documents, sample calculations, SPDs, plan provisions, and other documentation The Expertise and Skills You Bring 10+ years of defined benefit experience working for a benefits consulting firm or plan sponsor Excellent mathematical and analytical skills Exemplary critical thinking and problem-solving skills Ability to balance and prioritize multiple projects in a fast-paced work environment while meeting standards outlined in the applicable client service level agreement Aptitude to work within budgeted timeframes to maintain client profitability without sacrificing quality Experience working directly with, or personally programming, DB calculation algorithms in Excel or other pension administration software applications Ability to query, modify, set-up, and review test cases used to test pension administration systems Experience actively gathering information from clients and third parties, framing questions, and covering all possible scenarios under the DB Plans Note: Fidelity will not provide immigration sponsorship for this position. The Value You Bring You bring a unique blend of resilience, initiative, and strategic thinking that enables you to thrive in fast-paced, ambiguous environments. A self-starter who takes ownership of challenges and opportunities alike, with a strong predisposition toward action and continuous improvement. Entrepreneurial and Creative: Approach problems with curiosity and creativity, always looking for innovative solutions and new ways to add value. Collaborative Team Player: Work well across teams, valuing diverse perspectives and fostering a culture of trust and shared success. Resourceful and Organized: Adept at juggling multiple priorities—while staying focused and organized. Proactive and Curious: Take initiative, ask thoughtful questions, and actively seek out learning opportunities to grow both personally and professionally. Comfortable with Ambiguity: Excel in environments where the path isn’t always clear, using strategic thinking and adaptability to navigate uncertainty. Strong Communicator: Bring clarity and confidence to both written and verbal communication, ensuring alignment and momentum across stakeholders. Leadership-Oriented: Held leadership roles that required vision, accountability, and the ability to inspire and mobilize others toward a common goal. The Team This role will reside within Workplace Consulting’s Center of Excellence (COE) organization on the Historical Calc Team. The Fidelity Workplace Consulting Group is made up of over 600 professionals who advise clients on the management of their domestic and global benefits. We are a fast-growing business within Fidelity, offering a broad range of services that span benefits design, strategy, funding, communication, and delivery. Many of our team leaders bring experience from other leading consulting firms. While we primarily serve Fortune 1000 companies, we also work with Fidelity clients of all sizes ranging from Fortune 50 to tax-exempt market to Fortune 2000. For more information about Fidelity Workplace Consulting please visit this link: https://www.fidelityworkplace.com/s/workplaceconsulting The base salary range for this position is $80,000-153,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Certifications: Category: Consulting At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation please contact the following: For roles based in the US: Contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 2 For roles based in Ireland: Contact AccommodationsIreland@fmr.com For roles based in Germany: Contact Accommodationsgermany@fmr.com Fidelity Privacy Policy

Data analysis
Financial modeling
Excel programming
Direct Apply
Posted 22 days ago
Fidelity Investments

Manager, Quantitative Data Analytics and Insights

Fidelity InvestmentsBoston, MAFull-time
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Compensation$131K - 141K a year

Supports and enhances quantitative investment research platforms, ensuring data integrity, developing analytics tools, and providing technical support for fixed income portfolio management. | Requires expertise in fixed income data analysis, Python programming, model validation, and development of analytics tools, with experience in stress testing and performance attribution. | Job Description: Position Description: Performs software development to expand and improve technical and data infrastructure, research platforms, diagnostic tools, and reporting capabilities associated with multi-factor model risk forecasting, quantitative alpha models, big data analytics, and performance attribution. Participates in the continued development and incorporation of non-traditional and unstructured data, as well as data science applications to enhance the research and investment process. Runs capabilities at scale using Quant Platform capabilities (back-testing), computing core statistical measures, and Cloud Technologies. Primary Responsibilities: • Coordinates production data management, model integrity, and end-to-end technical support for portfolio management, risk models, and quant research platforms. • Provides analytic solutions and reporting frameworks to partners and senior leaders across the organization. • Delivers innovative data visualization and analytic tools capable of illustrating point-in-time and time series investment themes, portfolio exposures, and factors driving fund performance. • Provides oversight, maintenance, quality assurance, and operational support of analytic and reporting environments to ensure timely and accurate investment intelligence is delivered for direct use within the portfolio management process. • Oversees daily, weekly, and monthly production reporting cycles across the analytic environments. • Ensures all required input data is available, processes run successfully, statistical output is accurate, and reports are generated properly. • Responds to ad-hoc data analysis requests in support of projects performed by equity, fixed income or multi-asset class Quant Analysts. • Develops new processes, performs calculations, identifies anomalies, and produces new reporting capabilities. • Contributes to complex projects within a fast-paced environment. • Liaises with investment professionals to gather requirements and achieve deliverables of technical development teams. Education and Experience: Bachelor’s degree in Computer Science, Engineering, Information Technology, Information Systems, Financial Mathematics, or a closely related field (or foreign education equivalent) and three (3) years of experience as a Manager, Quantitative Data Analytics and Insights (or closely related occupation) performing quantitative investment research in a fixed income investment domain. Or, alternatively, Master’s degree in Computer Science, Engineering, Information Technology, Information Systems, Financial Mathematics, or a closely related field (or foreign education equivalent) and one (1) year of experience as a Manager, Quantitative Data Analytics and Insights (or closely related occupation) performing quantitative investment research in a fixed income investment domain. Skills and Knowledge: Candidate must also possess: • Demonstrated Expertise (“DE”) performing advanced data analysis for security-level analytics and fixed income products, using Bloomberg data (price, yield, Option-Adjusted Spread (OAS), Option-Adjusted Duration (OAD), and valuation); and performing data validation and model enhancements, and providing advisory services for fixed income market data operations, using python packages (Pandas, SciPy, and Matplotlib). • DE performing stress test simulation for money market funds (asset backed secured and unsecured bonds) in accordance with Rule 2a-7, using Python (XLWings or OpenPyXL) for data interaction and Excel VBA to generate NAV results under various redemption and liquidity scenarios. • DE developing performance attribution factor analysis tools for Fixed Income Funds, using R-Shiny, Python-Flask, or Django (as the back-end) and Dash-Plotly, Angular, or Reach (as the front-end); developing Application Programming Interfaces (APIs) for seamless analytics data retrieval from platforms (Bloomberg); and creating interactive web dashboards to present asset performance insights, using R-Shiny, Python-Flask, or Django. • DE developing index rebalancing and validation (daily and monthly) processes according to methodology rules; developing factor risk models for funds to analyze risk and inform sector allocation, using Statsmodels python package and SciKit-learn; and generating client-facing reports and incorporating what-if scenario analysis (to support investment strategies). Salary: $131,082.00 to $141,000.00/year. #PE1M2 #LI-DNI Certifications: Category:Data Analytics and Insights Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Data Analysis
Python (Pandas, SciPy, Matplotlib)
Fixed Income Analytics
Verified Source
Posted 23 days ago
FI

Principal DDI and Automation Network Engineer

Fidelity InvestmentsMerrimack, New Hampshire, Durham, North Carolina, Westlake, TexasFull-time
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Compensation$120K - 200K a year

Manage and develop DDI infrastructure, automate network processes, troubleshoot complex network issues, and support enterprise DNS services. | Requires 4-6 years of network and DDI experience, automation skills with Python and Ansible, and knowledge of DNS, Linux, TCP/IP, and enterprise security policies. | Job Description: Note: Fidelity will not provide immigration sponsorship for this position Principal DDI and Automation Network Engineer The Role The DDI Engineer will be responsible for the overall infrastructure that consists of Infoblox and ISC Bind. Fidelity has on-prem and CSP based infrastructure that the DDI engineering team supports and is expected to develop skills to build automation that will result in less manual efforts. This position will require a disciplined approach towards ITSM methodologies ensuring the delivery of information technology services to meet the needs of the business community. The Expertise You Have and The Skills You Bring Senior level automation experience using Python and Ansible Tower. Configuring and supporting DNS infrastructure in the cloud and hybrid environments. Able to build and deploy new automation solutions and troubleshooting existing automation. A minimum of 4-6 years of network and DDI experience. Experience in Infoblox and DNS. Ability to mentor and help develop engineering team in automation. Ability to develop and deploy DDI automation. Extensive knowledge of TCP/IP, including application knowledge. Experience with Linux and scripting. Experienced in change management best practices. Enterprise Security Policy knowledge and standard methodologies. Skilled verbally and with presenting to senior team members on strategic idea innovations. Ability to work in a team environment. Network Certifications a plus but not required. SNOW development experience a plus. Strong desire to learn DDI and become a DDI SME. Manage and Design Fidelity DDI infrastructure, on-prem and at CSPs. Team automation SME. Resolve complex issues related to DDI environments (on-call rotation). Documentation of complex technologies and topologies based on security-based practices. Management of life cycle for various technologies within the space (includes vendor management). Work closely with all EI divisions to ensure 24x7 availability Network Services. Assisting in troubleshooting network issues. Member of 3rd level engineering critical issue on-call rotation. The Team Data Center and Network Services (DCNS) is dedicated to the overall global network engineering and support for Fidelity Investments within Enterprise Infrastructure. The DDI Engineering team, within DCNS, is primarily responsible for all Fidelity DDI Infrastructure. Certifications: Category: Information Technology Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation please contact the following: For roles based in the US: Contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 2 For roles based in Ireland: Contact AccommodationsIreland@fmr.com For roles based in Germany: Contact Accommodationsgermany@fmr.com Fidelity Privacy Policy

Network automation
DNS infrastructure support
Linux scripting
Direct Apply
Posted 23 days ago
Fidelity Investments

Director, Managing Director- 401K Relationship Manager

Fidelity InvestmentsOregon City, ORFull-time
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Compensation$100K - 155K a year

Manage client relationships, provide investment and plan design advice, and coordinate internal resources to meet client needs. | Requires 5+ years in retirement plan record keeping, relationship management, and relevant FINRA certifications. | Job Description: The Managing Director (MD) is entrusted with a book of business of defined contribution plans comprised of 30 – 40 client relationships that may range $25 – $60M in assets under administration. In this role you will develop positive relationships with institutional clients and build internal working relationships with Fidelity personnel in support of service delivery. The Expertise We’re Looking For • We require associates in this role to acquire a Series 7 and 63 within the first 3-6 months of acquiring the position. • 5+ years of Relationship Management or Client Service experience; preferably within the Retirement/401K industry. The Purpose of Your Role The Managing Director is the primary contact for the client and works in a team structure which is collectively responsible for leading, educating, resolving client issues, establishing relationships and meeting the needs of both Plan Sponsors and Advisors. This role will require ~35% of travel. The Skills You Bring • Your retirement plan record keeping and administration experience. • Your relationship management experience. • You have excellent verbal and written communication skills. • Your excellent organization and time leadership skills and attention to detail. • You have shown problem-solving skills. • Your effective presentation skills, influence and negotiation skills. • You have experience working with Financial Advisors. The Value You Deliver • Verifying client agreement about the issues and options before implementing with solutions. Developing, leading and maintaining strong client relationships, including with the highest level of decision makers. • Building positive relationships based on shared dedication to mutual goals. We set the strategic direction for the plan and demonstrates ultimate ownership and accountability for the relationship. Acts as the client’s trusted advisor in partnership with the Plan’s Advisor. • Partnering with the Plan’s Advisor to understand their specific value proposition to the Plan Sponsor. • Planning and conducting effective in-person and/or phone meetings with the Plan Sponsor and Plan’s Advisor client. • Making detailed plans and preparations for client meetings in partnership with the Plan’s Advisor. • Accurately planning, influencing, and implementing Fidelity solutions to address needs. • Differentiating Fidelity's benefits approach against competitive benefit solutions. • Facilitating discussions with clients regarding legal, regulatory and design issues across the plan. Consults with clients and their advisors on qualified and potentially nonqualified plan design alternatives. • Coordinating internal resources to provide analysis and recommendations to clients on design alternatives. • Analyzing investment architecture and providing appropriate alternatives in partnership with the Plan’s Advisor. • Identifying key drivers and maintains consistent formal/informal contact with key client decision makers. • Actively facilitating Investment Review meetings in partnership with the Plan’s Advisor. • Working closely and actively leads discussions with Investment Consulting to build effective investment strategies and develop solutions that benefit clients/Fidelity in partnership with the Plan’s Advisors. • Assisting Plan Sponsors with plan corrections, resolving operational defects, PSW navigation, providing plan and participant literature, and contribution inquiries. This includes problem resolution on behalf of clients to produce a satisfactory outcome. • Acting as the lead associate for the Book of Business with supporting functions (Client Service Administrator, Testing and Reporting Analyst) providing services through the MD to the client. • Developing strong working relationships internally. How Your Work Impacts the Organization Focusing on understanding and responding to clients and advisors. In this position you assume a consultative role to acquire a clear understanding of the business needs of relevant issues. You will ensure client satisfaction by seeking feedback and anticipate issues and/or concerns to proactively provide solutions. The base salary range for this position is $100,000 - $155,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted. Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. Certifications: Series 07 - FINRA, Series 63 - FINRA Category: Relationship Management

Relationship Management
Client Service
Financial Industry Knowledge
Verified Source
Posted 23 days ago
FI

Manager, Advanced Data Analytics and Insights

Fidelity InvestmentsBoston, MAFull-time
View Job
Compensation$127K - 141K a year

Conducts data analyses to derive insights, develops data-driven initiatives, and creates visualizations to inform business strategy. | Requires 3+ years of experience in advanced data analytics, proficiency in SQL, Python, Snowflake, Tableau, and R, with demonstrated expertise in developing insights and visualizations for business strategy. | Job Description: Position Description: Generates analytical insights to drive business actions and improve insight capabilities, using SQL, Python, and R. Designs and develops dashboards and reports, using Tableau and Qlik. Uses and queries big data technologies - Snowflake, Hadoop, Apache Pig, and Hive. Analyzes large sets of data using statistical software. Creates graphs, charts, or other visualizations to convey the results of data analysis using specialized software. Primary Responsibilities: • Conducts data analyses to derive insights and drive business strategy. • Develops data and hypothesis driven initiatives to optimize and personalize the customer experience, using data, analytics, engineering, data science, marketing, and product development strategies. • Develops and coordinates data and hypothesis driven initiatives. • Works with an Agile inter-disciplinary team across analytics, engineering, data science, marketing, and product development, to optimize and personalize the enterprise experience. • Identifies solutions to business problems, such as budgeting, staffing, and marketing decisions, using the results of data analysis. • Cleans and manipulates raw data using statistical software. Education and Experience: Bachelor's degree in Analytics, Computer Science, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent) and three (3) years of experience as a Manager, Advanced Data Analytics and Insights (or closely related occupation) developing data-driven insights using advanced analytics and data visualization platforms. Or, alternatively, Master's degree in Analytics, Computer Science, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent) and one (1) year of experience as a Manager, Advanced Data Analytics and Insights (or closely related occupation) developing data-driven insights using advanced analytics and data visualization platforms. Skills and Knowledge: Candidate must also possess: • Demonstrated Expertise ("DE") developing data-driven insights to inform business strategy (digital experience enhancements, service optimizations, audience segmentation, and new product launch initiatives), using SQL, Python, Snowflake, Tableau, and Adobe Analytics. • DE performing statistical analysis, predictive modeling, data wrangling, feature engineering, and deploying classification models for audience segmentation and targeted marketing strategies, using R; and performing data analysis using SQL and Python. • DE creating advanced visualization modules and reports for real-time insights, automation, and dashboard updates, using Tableau, Adobe Analytics, and Excel. • DE performing functional, integration, and report testing to ensure the accuracy of the business reports; validating data completeness, constraints, and duplication, using SQL; validating measures and dimensions for real-time custom reporting, using SQL and Business Intelligence tools (Tableau, Power BI, Qlik Sense, and QlikView); and identifying and rectifying discrepancies in the business reports. Salary: $126,775.00 - $141,000.00/year. #PE1M2 #LI-DNI Certifications: Category:Data Analytics and Insights Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

SQL
Python
Data Visualization
Verified Source
Posted 24 days ago
FI

Principal, AI/ML Engineer

Fidelity InvestmentsDurham, North CarolinaFull-time
View Job
Compensation$120K - 200K a year

Designs, implements, and improves AI model deployment solutions, data pipelines, and cloud-based applications, supporting customer personalization and optimization. | Requires 5+ years of experience in AI/ML application deployment, cloud infrastructure, and related technical skills, with specific expertise in AWS, Docker, Snowflake, and CI/CD pipelines. | Job Description: Position Description: Designs, implements, and improves technical solutions for Artificial Intelligence (AI) model deployment, data pipelines, hosting, and Application Programming Interface (API) access. Deploys code and services to Amazon Web Services (AWS) by establishing Continuous Integration/Continuous Deployment (CI/CD) pipelines. Develops APIs and front-end applications using Java, Spring Boot, Python, or Angular. Extracts and manipulates data pulled from databases or unstructured data sources, by building AWS-based AI solutions. Performs deep data analysis on multiple database platforms using SQL. Supports customer personalization and optimization efforts according to AI and Machine Learning (ML) techniques. Primary Responsibilities: Automates manual and error prone processes using AI and ML techniques. Deploys ML models and operations. Deploys solutions using software engineering principles. Deploys solutions using Cloud technologies. Builds innovative and high business value AI powered solutions to improve customer experiences. Designs, builds, and automates complex and customized data pipelines with multiple ingress sources and consumers. Participates in architecture design discussions and implements application-level architecture. Develops comprehensive documentation for multiple applications or subsystems. Establishes full project life cycle plans for complex projects across multiple platforms. Advises on risk assessment and risk management strategies for projects. Plans and coordinates project schedules and assignments for multiple projects. Provides technology solutions to daily issues and technical evaluation estimates on technology initiatives. Advises senior management on technical strategy. Mentors junior team members. Performs independent and complex technical and functional analysis for multiple projects supporting several divisional initiatives. Develops original and creative technical solutions to on-going development efforts. Education and Experience: Bachelor’s degree in Computer Science, Computer Information Systems, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent) and five (5) years of experience as a Principal, AI/ML Engineer (or closely related occupation) performing requirement gathering, design, and development of Oracle EBS application programs in a financial services environment. Or, alternatively, Master’s degree in Computer Science, Computer Information Systems, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent) and three (3) years of experience as a Principal, AI/ML Engineer (or closely related occupation) performing requirement gathering, design, and development of Oracle EBS application programs in a financial services environment. Skills and Knowledge: Candidate must also possess: Demonstrated Expertise (“DE”) deploying AI/ML applications in Cloud using Python; implementing highly available and high-security Cloud and big data solutions on Amazon Web Services (AWS) to build data pipelines and develop daily file processing jobs; deploying AWS infrastructure using Docker and Cloud formation templates; and monitoring application performance using Data Dog. DE extracting and building AI model features from structured data bases and semi-structed data sources using Snowflake and Python; developing AI model deployment pipelines using Airflow DAG, Directed Acyclic Graph, or Step Functions; and identifying model and feature drift using Snow SQL, Python, and AWS services (Sagemaker and model monitoring). DE developing scalable and low latency (<100 millisecond) full stack applications and data solutions using Continuous Integration/Continuous Delivery (CI/CD) methodologies; and resolving production issues in the AI/ML project lifecycle and ensuring end-to-end delivery. DE analyzing, architecting, modeling, designing, and developing database applications, data warehouses, and operational data stores using ETL tools (Informatica, SQL, and PL/SQL) and Control M (for scheduling) within a UNIX environment; and designing and developing pseudo record keeping system. #PE1M2 #LI-DNI Certifications: Category: Information Technology Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation please contact the following: For roles based in the US: Contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 2 For roles based in Ireland: Contact AccommodationsIreland@fmr.com For roles based in Germany: Contact Accommodationsgermany@fmr.com Fidelity Privacy Policy

Python
AWS cloud infrastructure
AI/ML deployment
Direct Apply
Posted 24 days ago
FI

Principal Data Engineer

Fidelity InvestmentsDurham, North CarolinaFull-time
View Job
Compensation$120K - 200K a year

Develops and maintains enterprise data warehouse and reporting platforms, migrating legacy systems to cloud solutions, and supporting data analysis and reporting. | Requires 5+ years of experience in data engineering, expertise in AWS, ETL tools, and data modeling, with a background in computer science or related fields. | Job Description: Position Description: Develops enterprise data warehouse and reporting platforms using Oracle SQL and Amazon Web Services (AWS) -- S3, Aurora PostgresSQL, and Lambda. Migrates legacy on-premise databases to AWS Aurora PostgresSQL and Snowflake databases. Develops orchestration processes using Control-M or Autosys platforms. Builds and deploys applications using Continuous Integration (CI) pipelines – GitHub, Liquibase, Alembic, and AWS CodeCommit. Performs unit and integration testing using SQL queries, Python, Spark, and PySpark. Provides Extract Transform and Load (ETL) solutions by developing complex or multiple software applications. Develops reporting platform using Business Objects, Tableau, or PowerBI. Primary Responsibilities: Designs, implements, and maintains data structures, batch jobs, and interfaces to external systems. Develops original and creative technical solutions to on-going development efforts. Develops applications for multiple projects supporting several divisional initiatives. Supports and performs all phases of testing leading to implementation. Assists in the planning and conducting of user acceptance testing. Develops comprehensive documentation for multiple applications supporting several corporate initiatives. Responsible for post-installation validation and triaging of any issues. Establishes project plans for projects of moderate scope. Performs independent and complex technical and functional analysis for multiple projects supporting several initiatives. Manages data services hosted on the operational data stores and file-based interfaces. Confers with systems analysts and other software engineers/developers to design systems. Gathers information on project limitations and capabilities, performance requirements, and interfaces. Develops and oversees software system testing and validation procedures, programming, and documentation. Education and Experience: Bachelor’s degree in Computer Science, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent) and five (5) years of experience as a Principal Data Engineer (or closely related occupation) performing data analysis, data modeling, database tuning, Change Data Capture (CDC), and implementing data solutions in AWS and on prem data centers, using ETL tools. Or, alternatively, Master’s degree in Computer Science, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent) and three (3) years of experience as a Principal Data Engineer (or closely related occupation) performing data analysis, data modeling, database tuning, Change Data Capture (CDC), and implementing data solutions in AWS and on prem data centers, using ETL tools. Skills and Knowledge: Candidate must also possess: Demonstrated Expertise (“DE”) performing data modeling, design, and development of Online Transaction Processing (OLTP)/Online Analytical Processing (OLAP) databases -- Oracle, Sybase, AWS RDS Postgres, MYSQL, and Databricks -- for enterprise or financial services, using SQL, PL/SQL, and Python. DE building big data processing architecture using AWS Cloud Services -- S3, Lambda, EC2, EMR, IAM, KMS, Step Function, MWAA, Python CDK, and DMS; implementing ETL frameworks (Databricks Auto Loader) and Delta Live Tables (DLT) using orchestrator tools -- Autosys, Airflow, and Control-M; and performing monitoring of all data infrastructure using Grafana. DE designing, developing, and supporting reporting and analytical dashboards to meet the needs of client service users and data scientists, using Tableau. DE automating the deployment of database and applications through established Continuous Integration/Continuous Deployment (CI/CD) pipelines, using GitHub, Bitbucket, AWS Code Commit, Alembic, and Jenkins. #PE1M2 #LI-DNI Certifications: Category: Information Technology Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation please contact the following: For roles based in the US: Contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 2 For roles based in Ireland: Contact AccommodationsIreland@fmr.com For roles based in Germany: Contact Accommodationsgermany@fmr.com Fidelity Privacy Policy

SQL
Python
ETL
Direct Apply
Posted 24 days ago
FI

Manager, Advanced Data Analytics and Insights

Fidelity InvestmentsBoston, MassachusettsFull-time
View Job
Compensation$127K - 141K a year

Conducts data analyses to derive insights, develops data-driven initiatives, and collaborates with interdisciplinary teams to optimize business strategies. | Requires 3+ years in advanced data analytics, proficiency in SQL, Python, Snowflake, Tableau, and R, along with experience in statistical analysis, predictive modeling, and creating real-time dashboards. | Job Description: Position Description: Generates analytical insights to drive business actions and improve insight capabilities, using SQL, Python, and R. Designs and develops dashboards and reports, using Tableau and Qlik. Uses and queries big data technologies – Snowflake, Hadoop, Apache Pig, and Hive. Analyzes large sets of data using statistical software. Creates graphs, charts, or other visualizations to convey the results of data analysis using specialized software. Primary Responsibilities: Conducts data analyses to derive insights and drive business strategy. Develops data and hypothesis driven initiatives to optimize and personalize the customer experience, using data, analytics, engineering, data science, marketing, and product development strategies. Develops and coordinates data and hypothesis driven initiatives. Works with an Agile inter-disciplinary team across analytics, engineering, data science, marketing, and product development, to optimize and personalize the enterprise experience. Identifies solutions to business problems, such as budgeting, staffing, and marketing decisions, using the results of data analysis. Cleans and manipulates raw data using statistical software. Education and Experience: Bachelor’s degree in Analytics, Computer Science, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent) and three (3) years of experience as a Manager, Advanced Data Analytics and Insights (or closely related occupation) developing data-driven insights using advanced analytics and data visualization platforms. Or, alternatively, Master’s degree in Analytics, Computer Science, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent) and one (1) year of experience as a Manager, Advanced Data Analytics and Insights (or closely related occupation) developing data-driven insights using advanced analytics and data visualization platforms. Skills and Knowledge: Candidate must also possess: Demonstrated Expertise (“DE”) developing data-driven insights to inform business strategy (digital experience enhancements, service optimizations, audience segmentation, and new product launch initiatives), using SQL, Python, Snowflake, Tableau, and Adobe Analytics. DE performing statistical analysis, predictive modeling, data wrangling, feature engineering, and deploying classification models for audience segmentation and targeted marketing strategies, using R; and performing data analysis using SQL and Python. DE creating advanced visualization modules and reports for real-time insights, automation, and dashboard updates, using Tableau, Adobe Analytics, and Excel. DE performing functional, integration, and report testing to ensure the accuracy of the business reports; validating data completeness, constraints, and duplication, using SQL; validating measures and dimensions for real-time custom reporting, using SQL and Business Intelligence tools (Tableau, Power BI, Qlik Sense, and QlikView); and identifying and rectifying discrepancies in the business reports. Salary: $126,775.00 - $141,000.00/year. #PE1M2 #LI-DNI Certifications: Category: Data Analytics and Insights Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation please contact the following: For roles based in the US: Contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 2 For roles based in Ireland: Contact AccommodationsIreland@fmr.com For roles based in Germany: Contact Accommodationsgermany@fmr.com Fidelity Privacy Policy

SQL
Python
Data Visualization
Direct Apply
Posted 24 days ago
FI

Principal Site Reliability Engineer

Fidelity InvestmentsDurham, North CarolinaFull-time
View Job
Compensation$200K - 250K a year

Develops and deploys cloud-based software solutions, manages infrastructure, and ensures system reliability and security. | Requires 5+ years of experience in cloud application development, expertise in AWS, Azure, DevOps tools, and relevant certifications, which are not reflected in your profile. | Job Description: Position Description: Develops and deploys software applications using Cloud technologies – Amazon Web Services (AWS) and Azure – according to Agile methodologies. Provides infrastructure and software for migrating, modernizing, and running mainframe applications using Java, AWS, or Azure. Installs software on existing servers using configuration management tools -- IAM, ARM, Terraform, and Chef. Determines performance metrics and performs event monitoring for infrastructure and Cloud services using modern monitoring tools -- DataDog, Prometheus, and Splunk. Automates application pipelines using DevOps strategy tool Jenkins and Continuous Integration/Continuous Delivery (CI/CD). Primary Responsibilities: Uses business knowledge to translate the vision for divisional initiatives into business solutions. Plans and coordinates project schedules and assignments for multiple projects. Acts as a primary liaison for business units to resolve various project/technology issues. Provides technology solutions to daily issues and technical evaluation estimates on technology initiatives. Advises senior management on technical strategy. Mentors junior team members. Performs independent and complex technical and functional analysis for multiple projects supporting several divisional initiatives. Develops original and creative technical solutions to on-going development efforts. Develops guidance with real-time metrics and automation. Develops solutions to complex business problems with software and/or hardware. Develops and defines standards for reliability, availability, performance, scalability, security, resiliency, and efficiency of a service. Implements generation solutions that are secure, scalable, and improve innovative and customer centric solutions. Performs independent and complex technical and functional analysis for multiple simultaneous projects. Researches, designs, and develops computer and network software or specialized utility programs. Analyzes user needs and develops software solutions, and applies principles and techniques of computer science, engineering, and mathematical analysis. Education and Experience: Bachelor’s degree in Information Systems Security, Computer Science, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent) and five (5) years of experience as a Principal Site Reliability Engineer (or closely related occupation) performing software application development in a public Amazon Web Services (AWS) Cloud environment. Or, alternatively, Master’s degree in Information Systems Security, Computer Science, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent) and three (3) years of experience as a Principal Site Reliability Engineer (or closely related occupation) performing software application development in a public Amazon Web Services (AWS) Cloud environment. Skills and Knowledge: Candidate must also possess: Demonstrated Expertise (“DE”) designing and developing IAM products for Single Sign-On (SSO) authentication using SAML 2.0, SAML Bearer, JWT Bearer, and Open Standards; and creating APIs and implementing Cloud solutions using AWS, EKS, Lambda, EC2, IAM, and S3. DE performing virtualization, consolidation, and containerization on on-premise and Cloud platforms using VMware, Docker Containers, and AWS EKS; and monitoring and logging software performance and security using Splunk, Kibana, Datadog, and AWS CloudWatch. DE designing and developing Cloud applications to align with business requirements and architecture standards using Java and Node.js according to Scrum Agile methodologies. DE developing and integrating container and serverless applications using AWS; and implementing CI/CD processes and executing Release Lifecycle Management (RLM) using Jenkins. #PE1M2 #LI-DNI Certifications: Category: Information Technology Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation please contact the following: For roles based in the US: Contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 2 For roles based in Ireland: Contact AccommodationsIreland@fmr.com For roles based in Germany: Contact Accommodationsgermany@fmr.com Fidelity Privacy Policy

Cloud Technologies (AWS, Azure)
Software Development (Java, Node.js)
DevOps and CI/CD (Jenkins, Docker, Kubernetes)
Direct Apply
Posted 24 days ago
FI

Analyst, Market Data Services

Fidelity InvestmentsBoston, MassachusettsFull-time
View Job
Compensation$60K - 115K a year

Support market-data needs of investment professionals through product evaluation, onboarding, and stakeholder communication. | Requires 2+ years in financial services or relevant academic background, with strong communication, organizational, and research skills. | Job Description: The Role As a Market Data Analyst (MDA) reporting to the Market Data Manager within the Investment Information Services (IIS) organization, you will play a key role in supporting the market‑data needs of Asset Management investment professionals and the broader Fidelity community. With a strong customer‑service mindset, you will lead product evaluations and vendor trials, onboard new market‑data solutions, and gather user feedback to help identify coverage gaps and emerging trends The Market Data Analyst will collaborate with finance, risk, legal, compliance, and numerous investment teams—offering opportunities to build a strong internal network and gain deep exposure to the business. Serve as a primary point of contact for market‑data requests through the intake queue. Provide high‑quality, timely support to investment professionals, including research assistance, user training, and product evaluations. Build strong relationships with investment professionals, Investment Services, and key stakeholders (e.g., desktop support teams, systems development) to understand evolving data needs. Promote and increase adoption of existing market‑data tools by maintaining consistent communication with end users and gathering feedback on service quality and new vendor offerings. Partner with investment teams and external vendors to secure management approvals for new spend and deliver ad‑hoc cost analyses. Assist investment professionals in defining market‑data requirements and identifying optimal solutions. Provide market‑data guidance, product training, and customization support. Keep internal partners informed of relevant vendor developments and contribute thought leadership on emerging market‑data trends. The Expertise and Skills You Bring Bachelor’s degree required. 2 years of financial‑services experience or relevant academic background. Strong customer‑service orientation with a proactive and solutions‑focused mindset. Curiosity and willingness to learn market‑data tools and investment applications. Excellent verbal and written communication skills. Strong attention to detail, organizational ability, and research skills. Ability to manage multiple priorities in a fast‑paced environment. Sound judgment, problem‑solving abilities, and effective conflict‑resolution skills. Experience supporting product evaluations, spend analysis, or vendor interactions is a plus. Ability to collaborate with internal partners (investment teams, vendor relations, legal, risk, compliance) on contract renewals and vendor management processes. Note: Fidelity will not provide immigration sponsorship for this position. The Team Market Data and Vendor Strategy is a cross‑functional team of market‑data professionals, vendor managers, contract specialists, and legal experts. We provide strategic guidance and exceptional service across the firm, specializing in market‑data and research‑service relationships. As part of the Asset Management Compliance, Risk and Business Operations organization, we manage the acquisition, governance, and effective use of data across Fidelity. As part of the Market Data Services team and the broader Consolidated Data Services group, you will work closely with investment teams, operations, and finance partners. Your work will help us deliver high‑quality data management services in a more simplified, transparent, and accessible environment. The base salary range for this position is $60,000-115,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Certifications: Category: Investment Operations At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation please contact the following: For roles based in the US: Contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 2 For roles based in Ireland: Contact AccommodationsIreland@fmr.com For roles based in Germany: Contact Accommodationsgermany@fmr.com Fidelity Privacy Policy

Excel
SQL
Data analysis
Direct Apply
Posted 29 days ago
FI

Senior Systems Services & Support

Fidelity InvestmentsAnywhereFull-time
View Job
Compensation$110K-140K a year

Provide 24x7 production support for telephony and communication platforms, troubleshoot and resolve complex technical issues, collaborate with technical teams, and contribute to system reliability and process improvements. | Minimum 5 years experience in systems support or production services with strong telephony knowledge, proficiency in troubleshooting, incident management, and excellent communication skills. | Job Title: Senior Systems Services & Support Company Overview: Fidelity Investments is a leading financial services corporation dedicated to helping clients achieve their financial goals through innovative technology and exceptional service. With a global presence and a commitment to excellence, Fidelity fosters a collaborative and inclusive work environment where employees can thrive and grow. Role Overview: As a Senior Systems Services & Support Engineer, you will play a critical role in maintaining and supporting Fidelity’s telephony environment. You will be part of the EC3-PS team, providing 24x7x365 production services support for voice, chat, email platforms, and digital call recording systems, ensuring seamless communication and operational continuity. What You'll Do: - You will provide expert production support for telephony systems, including voice, chat, and email platforms. - You will monitor and troubleshoot issues in real-time to minimize downtime and service disruptions. - You will collaborate with cross-functional technical teams to resolve complex system problems. - You will participate in on-call rotations to ensure continuous support coverage. - You will document incidents, resolutions, and system changes to maintain accurate records. - You will assist in the implementation and testing of system upgrades and patches. - You will contribute to process improvements to enhance system reliability and support efficiency. - You will mentor junior team members and share knowledge to build team capabilities. What You Bring: - Minimum of 5 years of experience in systems support or production services, preferably in telephony or communication platforms. - Strong knowledge of telephony systems, digital call recording, and related technologies. - Experience with 24x7 production support environments and incident management. - Proficiency in troubleshooting complex technical issues and root cause analysis. - Excellent communication and collaboration skills to work effectively with diverse technical teams. - Ability to work independently and manage multiple priorities in a fast-paced environment. Bonus Points If You Have: - Experience with cloud-based telephony solutions and digital communication platforms. - Familiarity with scripting or automation tools to streamline support tasks. - Certifications related to telephony systems or IT service management (e.g., ITIL). - Prior experience in a financial services or highly regulated industry. What We Offer: - We offer a dynamic and inclusive workplace culture that values innovation and teamwork. - We offer comprehensive health, dental, and vision insurance plans. - We offer competitive retirement savings plans with company matching. - We offer opportunities for professional development and career growth. - We offer flexible work arrangements to support work-life balance. Ready to Apply? To join our team as a Senior Systems Services & Support Engineer, please submit your resume and cover letter through our careers portal at Fidelity Investments. We look forward to reviewing your application and exploring how you can contribute to our mission of delivering exceptional service and technology solutions.

Telephony Systems
Digital Call Recording
Production Support
Incident Management
Troubleshooting
Root Cause Analysis
Communication Skills
Collaboration
Scripting
Automation
ITIL
Posted 5 months ago
FI

Senior Systems Services & Support

Fidelity InvestmentsAnywhereFull-time
View Job
Compensation$100K-130K a year

Provide 24x7 production support for telephony and communication platforms, troubleshoot and resolve complex technical issues, collaborate with technical teams, and contribute to system improvements. | Minimum 5 years experience in systems support with strong telephony knowledge, proficiency in incident management, troubleshooting, and excellent communication skills. | Job Title: Senior Systems Services & Support Company Overview: Fidelity Investments is a leading financial services corporation dedicated to helping clients achieve their financial goals through innovative technology and exceptional service. With a commitment to integrity and excellence, Fidelity fosters a collaborative environment where employees can grow and make a meaningful impact. Role Overview: As a Senior Systems Services & Support Engineer, you will play a critical role in maintaining and supporting Fidelity’s telephony environment. You will be part of the EC3-PS team, providing 24x7x365 production services support for voice, chat, email platforms, and digital call recording, ensuring seamless communication and operational continuity. What You'll Do: - You will provide expert production support for telephony systems, including voice, chat, and email platforms. - You will monitor and troubleshoot issues in real-time to minimize downtime and service disruptions. - You will collaborate with cross-functional technical teams to resolve complex system problems. - You will participate in on-call rotations to ensure 24x7x365 support coverage. - You will document incidents, resolutions, and system changes to maintain accurate records. - You will assist in the implementation and testing of system upgrades and patches. - You will contribute to continuous improvement initiatives to enhance system reliability and performance. - You will mentor junior team members and share knowledge to build team expertise. What You Bring: - Minimum of 5 years of experience in systems support or production services, preferably in telephony or communication platforms. - Strong knowledge of telephony systems, digital call recording, and related technologies. - Experience with 24x7 production support environments and incident management. - Proficiency in troubleshooting complex technical issues and root cause analysis. - Excellent communication and collaboration skills to work effectively with diverse technical teams. - Ability to work independently and manage multiple priorities in a fast-paced environment. Bonus Points If You Have: - Experience with cloud-based telephony solutions and VoIP technologies. - Familiarity with scripting or automation tools to streamline support processes. - Certifications related to telephony systems or IT service management (e.g., ITIL). - Prior experience in financial services or a highly regulated industry. What We Offer: - We offer a dynamic and inclusive work environment that values innovation and teamwork. - We offer comprehensive health, dental, and vision insurance plans. - We offer competitive retirement savings plans and financial wellness programs. - We offer opportunities for professional development and career growth. - We offer flexible work arrangements to support work-life balance. Ready to Apply? To join our team as a Senior Systems Services & Support Engineer, please submit your resume and cover letter through our careers portal at www.fidelitycareers.com. We look forward to learning how your skills and experience can contribute to Fidelity’s success.

Telephony Systems
Digital Call Recording
Production Support
Incident Management
Troubleshooting
Root Cause Analysis
Communication Skills
Collaboration
Cloud Telephony
VoIP
Scripting
Automation
ITIL
Posted 5 months ago
FI

Senior Systems Services & Support

Fidelity InvestmentsAnywhereFull-time
View Job
Compensation$110K-140K a year

Provide 24x7 production support and troubleshooting for telephony and communication platforms, collaborating with technical teams to ensure system reliability. | At least 5 years of experience in systems support with strong telephony knowledge, excellent troubleshooting skills, and experience in 24x7 production environments. | Job Title: Senior Systems Services & Support Company Overview: Fidelity Investments is a leading financial services corporation dedicated to helping clients achieve their financial goals through innovative technology and exceptional service. With a commitment to integrity and excellence, Fidelity fosters a collaborative environment where employees can grow and make a meaningful impact. Role Overview: As a Senior Systems Services & Support Engineer, you will play a critical role in maintaining and supporting Fidelity’s telephony environment. You will be part of the EC3-PS team, providing 24x7x365 production services support for voice, chat, email platforms, and digital call recording, ensuring seamless communication and operational continuity. What You'll Do: - You will provide expert production support for telephony systems, including voice, chat, and email platforms. - You will monitor and troubleshoot issues in real-time to minimize downtime and service disruptions. - You will collaborate with cross-functional technical teams to resolve complex system problems. - You will participate in on-call rotations to ensure 24x7x365 support coverage. - You will document incidents, resolutions, and system changes to maintain accurate records. - You will assist in the implementation and testing of system upgrades and patches. - You will contribute to continuous improvement initiatives to enhance system reliability and performance. - You will mentor junior team members and share knowledge to build team expertise. What You Bring: - Minimum of 5 years of experience in systems support or production services, preferably in telephony or unified communications. - Strong knowledge of telephony systems, digital call recording, and related technologies. - Experience with 24x7 production support environments and incident management. - Proficiency in troubleshooting complex technical issues and root cause analysis. - Excellent communication skills and ability to work collaboratively across teams. - Familiarity with scripting or automation tools is a plus. Bonus Points If You Have: - Experience with cloud-based telephony platforms and services. - Certifications related to telephony systems or IT service management (e.g., ITIL). - Knowledge of network infrastructure and security best practices. - Prior experience mentoring or leading support teams. What We Offer: - We offer a dynamic and inclusive work environment that values innovation and teamwork. - We offer comprehensive health, dental, and vision insurance plans. - We offer competitive retirement savings plans with company matching. - We offer opportunities for professional development and career growth. - We offer flexible work arrangements to support work-life balance. Ready to Apply? To join our team as a Senior Systems Services & Support Engineer, please submit your resume and cover letter through our careers portal at www.fidelitycareers.com. We look forward to learning how your skills and experience can contribute to our continued success.

Telephony Systems
Digital Call Recording
Production Support
Incident Management
Troubleshooting
Root Cause Analysis
Scripting
Automation
Cloud Telephony
ITIL
Posted 5 months ago
FI

Manager, Data Analytics & Insights Tax Exempt Market

Fidelity InvestmentsAnywhereFull-time
View Job
Compensation$70K - 110K a year

Develop and deliver analytics solutions, create dashboards and reports, collaborate with stakeholders to drive data-driven decisions for not-for-profit retirement plan sponsors. | 3+ years in analytics or BI, proficiency with BI tools like Power BI/Tableau, SQL skills, strong problem framing and data storytelling, preferred experience with cloud data warehouses and scripting languages. | Job Description: The Role Do you enjoy working with data and uncovering insights that lead to actions? In this role you will develop and deliver analytics capabilities for Fidelity's not-for-profit retirement plan sponsors. You will work closely with a dedicated and hard-working team of analysts to provide client insights, data-driven presentations, and tools that promote solutions to optimize the plan and employee engagement efforts. The capabilities you build will make a difference, helping improve the retirement outcome of millions of not-for-profit workers across healthcare, higher education, and faith-based industries! What You Will Do • Identify and capture data from multiple sources, then perform modeling and analysis to generate clear insights and recommendations. • Create and present dashboards, reports, and visuals that communicate complex information simply and credibly to business partners and clients. • Prototype and build self-service analytics tools that enable partners to access and use data effectively. • Collaborate with stakeholders to frame problems, define success metrics, and prioritize the analytics roadmap. • Ensure data quality, documentation, and reproducibility across analyses and deliverables. The Expertise You Have • Bachelor's Degree, or equivalent, in information technology, data analysis, data science, finance, engineering, or a closely related field required • 3+ years in analytics/business intelligence or 2+ years with a Master's in a related field • Proven experience delivering business intelligence and analytics solutions that inform strategic decisions The Skills You Bring • Proficiency with business intelligence tools such as Tableau or Power BI, including data preparation and dashboard/report development. • SQL skills for querying and transforming data. • Ability to manage multiple projects independently, with strong attention to detail and quality. • Critical thinking, problem framing, and data storytelling skills for executive and client audiences. • Preferred • Experience with a cloud data warehouse (for example, Snowflake) and data preparation tools (for example, Alteryx) • Knowledge of retirement plans and the not-for-profit sector (healthcare and higher education). • Experience with a scripting language (Python or R) for analysis and automation. Familiarity with data governance, documentation, and reproducible analytics practices Note: Fidelity will not provide immigration sponsorship for this position Certifications: Category:Business Analytics and Insights Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Power BI
Tableau
SQL
Data Analysis
Business Intelligence
Data Storytelling
Python (preferred)
Cloud Data Warehouse (Snowflake preferred)
Data Preparation Tools (Alteryx preferred)
Verified Source
Posted 5 months ago
FI

Senior Systems Services & Support

Fidelity InvestmentsAnywhereFull-time
View Job
Compensation$100K-130K a year

Provide 24x7 production support for telephony systems, troubleshoot issues, collaborate with technical teams, and contribute to system improvements. | Minimum 5 years experience in telephony or systems support, strong troubleshooting skills, and excellent communication abilities. | Job Title: Senior Systems Services & Support Company Overview: Fidelity Investments is a leading financial services corporation dedicated to helping clients achieve their financial goals through innovative technology and exceptional service. With a commitment to integrity and excellence, Fidelity fosters a collaborative environment where employees can grow and make a meaningful impact. Role Overview: As a Senior Systems Services & Support Engineer, you will play a critical role in maintaining and supporting Fidelity’s telephony environment. You will be part of the EC3-PS team, providing 24x7x365 production services support for voice, chat, email platforms, and digital call recording, ensuring seamless communication and operational continuity. What You'll Do: - You will provide expert production support for telephony systems, including voice, chat, and email platforms. - You will monitor and troubleshoot issues in real-time to minimize downtime and service disruptions. - You will collaborate with cross-functional technical teams to resolve complex system problems. - You will participate in on-call rotations to ensure continuous support coverage. - You will document incidents, resolutions, and system changes to maintain accurate records. - You will assist in the implementation and testing of new telephony technologies and upgrades. - You will contribute to process improvements to enhance system reliability and support efficiency. - You will mentor junior team members and share knowledge to build team expertise. What You Bring: - Minimum of 5 years of experience in systems support or production services, preferably in telephony or unified communications. - Strong knowledge of telephony systems, digital call recording, and related technologies. - Experience with 24x7 production support environments and incident management. - Proficiency in troubleshooting complex technical issues and root cause analysis. - Excellent communication skills to interact effectively with technical teams and stakeholders. - Ability to work independently and as part of a team in a fast-paced environment. Bonus Points If You Have: - Experience with cloud-based telephony platforms and VoIP technologies. - Familiarity with scripting or automation tools to streamline support tasks. - Certifications related to telephony systems or IT service management (e.g., ITIL). - Prior experience in financial services or a regulated industry. What We Offer: - We offer a dynamic and inclusive work environment that values innovation and collaboration. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer competitive compensation and a robust retirement savings plan. - We offer flexible work arrangements to support work-life balance. Ready to Apply? To join our team as a Senior Systems Services & Support Engineer, please submit your resume and cover letter through our careers portal at www.fidelitycareers.com. We look forward to reviewing your application and exploring how you can contribute to Fidelity’s success.

Telephony Systems
Digital Call Recording
Production Support
Incident Management
Troubleshooting
Root Cause Analysis
Communication Skills
Cloud-based Telephony
VoIP
Scripting
ITIL
Posted 5 months ago
FI

Senior Systems Services & Support

Fidelity InvestmentsAnywhereFull-time
View Job
Compensation$100K-130K a year

Provide 24x7x365 production services support for telephony, voice, chat, and email platforms, ensuring system reliability and collaborating with technical teams to resolve issues. | Minimum 5 years experience in systems support with strong telephony knowledge, excellent troubleshooting skills, and ability to work in a 24x7 production environment. | Job Title: Senior Systems Services & Support Company Overview: Fidelity Investments is a leading financial services corporation dedicated to helping clients achieve their financial goals through innovative technology and exceptional service. With a commitment to integrity and excellence, Fidelity fosters a collaborative environment where employees can grow and make a meaningful impact. Role Overview: As a Senior Systems Services & Support Engineer, you will play a critical role in maintaining and supporting Fidelity’s telephony environment. You will be part of the EC3-PS team, providing 24x7x365 production services support for voice, chat, email platforms, and digital call recording, ensuring seamless communication and operational continuity. What You'll Do: - You will provide expert production support for telephony systems, including voice, chat, and email platforms. - You will monitor and troubleshoot issues in real-time to minimize downtime and service disruptions. - You will collaborate with cross-functional technical teams to resolve complex system problems. - You will participate in on-call rotations to ensure 24x7x365 support coverage. - You will document incidents, resolutions, and system changes to maintain accurate records. - You will assist in the implementation and testing of system upgrades and patches. - You will contribute to continuous improvement initiatives to enhance system reliability and performance. - You will mentor junior team members and share knowledge to build team expertise. What You Bring: - Minimum of 5 years of experience in systems support or production services, preferably in telephony or communication platforms. - Strong knowledge of voice, chat, and email systems, including digital call recording technologies. - Proficiency in troubleshooting and resolving complex technical issues in a 24x7 production environment. - Experience working with cross-functional teams and managing incident response. - Excellent communication skills and the ability to document technical information clearly. - Ability to work effectively under pressure and manage multiple priorities. Bonus Points If You Have: - Experience with cloud-based telephony solutions and VoIP technologies. - Familiarity with scripting or automation tools to streamline support processes. - Certifications related to telephony systems or IT service management (e.g., ITIL). - Prior experience in a financial services or highly regulated industry. What We Offer: - We offer a dynamic and inclusive work environment that values innovation and collaboration. - We offer comprehensive health, dental, and vision insurance plans. - We offer competitive retirement savings plans with company matching. - We offer opportunities for professional development and career growth. - We offer flexible work arrangements to support work-life balance. Ready to Apply? To join our team as a Senior Systems Services & Support Engineer, please submit your resume and cover letter through our careers portal at www.fidelitycareers.com. We look forward to learning how your skills and experience can contribute to our continued success.

Telephony Systems
Voice Platforms
Chat and Email Platforms
Digital Call Recording
Production Support
Troubleshooting
Incident Management
Cross-functional Collaboration
Scripting and Automation
ITIL
Posted 5 months ago
FI

Senior Systems Services & Support

Fidelity InvestmentsAnywhereFull-time
View Job
Compensation$100K-130K a year

Provide 24x7x365 production services support for telephony, chat, email platforms, and digital call recording, collaborating with technical teams to resolve issues and maintain system reliability. | Minimum 5 years experience in systems support or production services with strong telephony knowledge, proficiency in troubleshooting, incident management, and excellent communication skills. | Job Title: Senior Systems Services & Support Company Overview: Fidelity Investments is a leading financial services corporation dedicated to helping clients achieve their financial goals through innovative technology and exceptional service. With a global presence and a commitment to excellence, Fidelity fosters a collaborative and inclusive work environment where employees can thrive and grow. Role Overview: As a Senior Systems Services & Support Engineer, you will play a critical role in maintaining and supporting Fidelity’s telephony environment. You will be part of the EC3-PS team, providing 24x7x365 production services support for voice, chat, email platforms, and digital call recording systems, ensuring seamless communication and operational continuity. What You'll Do: - You will provide expert production support for telephony systems, including voice, chat, and email platforms. - You will monitor and troubleshoot issues in real-time to minimize downtime and service disruptions. - You will collaborate with cross-functional technical teams to resolve complex system problems. - You will participate in on-call rotations to ensure 24x7x365 support coverage. - You will document incidents, resolutions, and system changes to maintain accurate records. - You will assist in the implementation and testing of new telephony technologies and upgrades. - You will contribute to continuous improvement initiatives to enhance system reliability and performance. - You will mentor junior team members and share knowledge to build team expertise. What You Bring: - Minimum of 5 years of experience in systems support or production services, preferably in telephony or communication platforms. - Strong knowledge of telephony systems, digital call recording, and related technologies. - Experience with 24x7 production support environments and incident management. - Proficiency in troubleshooting complex technical issues and working under pressure. - Excellent communication and collaboration skills to work effectively with diverse technical teams. - Ability to document technical processes clearly and maintain detailed records. Bonus Points If You Have: - Experience with cloud-based telephony solutions and VoIP technologies. - Familiarity with scripting or automation tools to streamline support tasks. - Certifications related to telephony systems or IT service management (e.g., ITIL). - Prior experience in a financial services or highly regulated industry. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision coverage. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work culture that values innovation and teamwork. - We offer flexible work arrangements to support work-life balance. - We offer access to cutting-edge technology and resources to help you succeed. Ready to Apply? If you are passionate about systems support and want to be part of a dynamic team at Fidelity Investments, please submit your resume and cover letter through our careers portal. We look forward to hearing from you!

Telephony Systems
Digital Call Recording
Production Support
Incident Management
Troubleshooting
Communication Skills
Collaboration
Documentation
Posted 5 months ago

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