Fidelity Investments

Support and optimize go-to-market technology systems and processes to improve operational efficiency. | 1-3 years experience in RevOps or related roles, familiarity with HubSpot and go-to-market tools, technical aptitude, and strong communication skills. | Job Description Note: Fidelity will not provide immigration sponsorship for this position. The Role Fidelity Private Shares is growing and looking for a dedicated RevOps Analyst, GTM Systems. The Team is focused on supporting the startup community through a robust equity management platform. This role will be focused on supporting the growth and expansion of our business that services private companies and the start-up community. As the RevOps Analyst, GTM Systems, you will be pivotal in the ongoing development and management of our go-to-market tech stack. You will drive system improvements, streamline and automate processes, and ensure our technology solutions align with business objectives, best-in-class design, and Fidelity requirements. • Collaborate across marketing, sales and customer support to design, implement and test innovative technology solutions within our HubSpot instance that align with go-to-market initiatives • Partner with leadership to identify operation gaps, remove friction, enhance process • Ensure data quality of HubSpot • Help develop and lead our AI strategy for go-to-market tools and processes • Maintain expert level knowledge of the systems in our tech stack and keep up to date with software releases • Create and maintain documentation for applications and processes • Assist in training and enablement of new users to grow the technical capabilities across the team • Manage end user accounts, permissions, and access • Work with procurement on renewals, news tools and adding seats • Build and maintain dashboard that help provide actional insights across go-to-market • Perform incident management (troubleshooting) and develop response procedures. • Extract, manipulate, import/update large and complex data sets The Expertise And Skills You Bring • 1-3 years of experience in a RevOps, Sales Ops, or system administrator role • Experience using HubSpot • Familiar with go-to-market tools such as ZoomInfo, Sales Navigator, and Gong • Experience with enabling AI tools • Technical aptitude in maintaining and building out go-to-market tools end-to-end • Experience configuring and integrating the systems • A self-starter with prior experience in a high growth SaaS start-up scaling the operations of Sales, Marketing, Customer Success • Excellent written and verbal communication skills and ability to clearly communicate ideas and solutions in user-friendly language • Problem-solver with a passion for improving efficiency • Experience in Python or SQL, is not required but a plus The Team At Fidelity Private Shares, we empower business innovators by simplifying the complex logistics of running a startup. We provide the tools that help founders easily raise funds from investors and reward employees with equity ownership, handling the heavy lifting of compliance and paperwork so they can focus on innovating. Join us in championing the entrepreneurs who are building the businesses that will shape our future. Situated in Fidelity Labs, we blend the fast-paced, innovative culture of a tech startup with the rock-solid foundation of a Fortune 500 company. We tackle ambitious challenges—like democratizing private markets—with the creative freedom to fail fast and iterate, all while leveraging Fidelity’s vast network, data, and financial strength. It is an environment designed for builders who want to move at startup speed but demand the impact and reach of an industry leader. Fidelity’s Onsite Working Model Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles. The base salary range for this position is $55,000-$127,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. Certifications Category: Business Analysis, Information Technology

Lead threat management investigations and risk mitigation for firm associates, customers, and facilities. | 10+ years threat management experience, ability to lead investigations, assess physical security threats, and collaborate with internal partners. | Job Description: As a Director on the firm's Threat Management team, you will be working in an industry-leading, collaborative, fast-paced environment and will have the opportunity to assist in threat related matters with potential to impact the firm's associates, customers, and facilities. The Expertise and Skills You Bring • Demonstrated experience working on teams identifying threatening or concerning behavior, working with key partners to gather information to assess risk of unwanted outcomes, and implementing appropriate interventions • 10 plus years of confirmed experience in threat management in a corporate and/or government environment is required. • Proven ability to lead comprehensive, end-to-end investigations of threat-related matters, encompassing threat identification, intelligence gathering, interviewing, analysis, risk assessment, coordination with internal and external partners, and implementation of mitigation strategies is required. • Assisting with the assessment of physical security threats, including threats of violence, self-harm, harassment, domestic violence, stalking and other concerning behaviors that may affect associates, clients, and facilities • Proven ability to deliver clear, concise, and impactful briefings to audiences of varying sizes, including frontline teams, cross-functional partners, and senior leadership • Partnering with team members to provide threat assessment recommendations to stakeholders • Developing and maintaining strong relationships with Employee Relations, Employment Law group, and other key business partners • Exceptional ability to work independently and under pressure to handle critical time sensitive matters and priorities • Advanced knowledge of the threat management framework, principles, and risk mitigation strategies • Bachelor's degree or equivalent work-related experience is required. The Team The Threat Management team is part of the broader Protective Services team, which in turn is part of Fidelity's Global Security team. The threat management team is a highly valued team dedicated to mitigating risk for the firms' associates, clients and assets. Fidelity's Onsite Working Model Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles. Certifications: Category: Security Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Lead market and business intelligence to shape growth strategies and support commercial execution. | Senior financial services professional with market intelligence, growth strategy, and distribution model expertise. | Job Description NOTE: Fidelity will not provide immigration support for this position. The Role We are seeking a Director of Market and Business Intelligence who will be a senior individual contributor within the Growth Initiatives and Market Intelligence team. You will be responsible for shaping and accelerating Fidelity Institutional’s growth strategies through sharp market insight and commercial judgment. Reporting to the VP, Market and Business Intelligence, you will partner closely with Sales, Relationship Management, Product, and Strategy leaders to identify growth opportunities, pressure-test assumptions, and translate external market dynamics into decisive commercial action. You will go beyond traditional market research delivery to drive prioritization, influence go-to-market decisions, and unlock new sources of revenue and client growth across Intermediary and Institutional channels. Market Expertise Focus This role requires deep, practical familiarity with how financial products are distributed, evaluated, and adopted across intermediary and/or institutional markets. The ideal candidate brings firsthand exposure to broker/dealer, RIA, and/or institutional client segments (e.g., endowments and foundations, pensions, asset owners) and understands the real-world mechanics of distribution including client decision-making processes, platform dynamics, economics, and competitive considerations. This market fluency is critical to ensuring growth strategies and go-to-market decisions are grounded in how the market actually operates, not just how it is analyzed. Key Responsibilities • Identify and shape near- and long-term growth initiatives by translating market, client, and competitive insights into clear strategic recommendations • Serve as a strategic partner to Intermediary and Institutional Sales and Relationship Management leaders, helping them prioritize opportunities, target the right segments, and refine go-to-market approaches • Apply deep knowledge of intermediary and institutional distribution models to inform commercial strategy, product positioning, and client engagement decisions • Connect external market signals, client needs, competitor behavior, regulatory and structural shifts to specific commercial actions tied to revenue, acquisition, and retention outcomes • Pressure-test growth strategies, product concepts, and distribution plans against real-world market mechanics and buyer behavior • Identify and size whitespace opportunities, emerging trends, and risks that could materially impact Fidelity Institutional’s growth trajectory • Develop executive-ready points of view, presentations, and thought leadership that help leaders decide where to place bets and how to win • Contribute to the continued evolution of the Growth Initiatives and Market Intelligence team as a proactive, insight-driven growth partner embedded in the commercial rhythm of the business The Expertise And Skills You Bring • MBA or equivalent advanced degree or experience • Experience producing market or thought leadership content for senior executive or client audiences • Familiarity with wealth management, asset management, custody, or institutional investment platforms • Background in a matrixed, evolving, or growth-oriented organization • 12 years of experience in financial services, with demonstrated exposure to market intelligence, growth strategy, consulting, distribution strategy, or commercial roles • Strong working knowledge of Intermediary (broker/dealer, RIA) and/or Institutional (asset owners, pensions, EFs) distribution models, economics, and decision-making processes • Proven ability to translate market and competitive insights into actionable growth strategies and business outcomes • Experience partnering closely with Sales, Relationship Management, Product, or Strategy teams to support commercial execution and go-to-market success • Hands-on familiarity with market research tools, industry data sources, and competitive intelligence frameworks, paired with sound commercial judgment • Exceptional communication and presentation skills, with the ability to distill complexity into clear, decision-ready narratives for senior stakeholders • Highly autonomous, comfortable operating in ambiguity, and motivated by building, shaping, and scaling growth-oriented capabilities The Team The Growth Initiatives and Market Intelligence team helps Fidelity Institutional identify and act on growth opportunities by combining outside‑in perspective, deep market and competitive insight, independent commercial evaluation, and integrated thinking across the organization. The team partners closely with business leaders to ensure growth decisions are informed by external reality, aligned to enterprise goals, and focused on opportunities with clear commercial potential. Fidelity’s Onsite Working Model Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles. The base salary range for this position is $103,000-211,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. Certifications Category: Marketing

Drive executive talent strategies and leadership development programs to build leadership bench strength and succession readiness. | 7-10 years progressive talent experience including OD, leadership development, succession planning, and change management in large organizations. | Job Description: Note: Fidelity will not provide immigration sponsorship for this position. The Role As a member of the Fidelity Brokerage Talent and Learning (T&L) team, you will sit as a member of the leadership team facilitating the Brokerage Executive Talent strategy. You will partner with the Head of Brokerage Talent and Learning, the Enterprise Talent team and Brokerage HRLT to develop and drive the talent ecosystem to identify, know, develop and grow our leadership bench strength and successor readiness of the Brokerage SLT and ELT. If you are passionate about driving better integrated talent outcomes for associates and the firm through best-in-class talent, development and inclusion practices, this might be the right opportunity for you. The Expertise SkillsYou Bring • Proven success in collaborative leadership and working with executive leaders and internal HR partners • Proven ability to plan, organize, prioritize and effectively manage multiple complex projects concurrently within a fast-paced environment • Must be self-motivated and disciplined • Strong business acumen with the ability to link Talent priorities to key business initiatives • Demonstrated success as a change agent for organizational transformation efforts. • Excellent presentation, speaking and communication (verbal and written) skills; ability to communicate and influence across the organization. • Superior analytical and problem-solving skills evidencing the ability to think and act strategically • Develop and use actionable metrics to provide insights that help drive business decisions • Bachelor's degree • Master's degree in Industrial / Organizational Psychology, OD, Human Resources or related field preferred • 7-10 years of progressive Talent experience in a variety of disciplines including OD, consulting, organizational design, learning, leadership development, succession planning, performance management and change management • Experience working in large, complex organizations The Director, Executive Talent Management will drive development and implementation of all Enterprise and Brokerage Executive Talent Strategies (Enterprise Talent Reviews (ETR), SLT Talent Forums, Critical Role Assessment, Brokerage Talent Reviews, etc.). This role is responsible for developing and driving talent planning efforts to create deeper talent pools of emerging and earlier career associates for development to create an enduring, deep and diverse pipeline of future leaders in Fidelity Brokerage. The Team The Brokerage Talent and Learning Team partners across the organization working in collaboration with Line HR to support and drive priorities in alignment with the business needs. Additionally, the team engages closely with the Talent, Learning and D&I Enterprise teams to collaborate on the design of Enterprise initiatives and the implementation of all strategies and programs into the Brokerage organization. Fidelity's Onsite Working Model Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles. Certifications: Category:Human Resources Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Drive executive talent strategies and leadership development within Brokerage organization. | 7-10 years progressive talent experience, strong leadership and change management skills, bachelor's degree required, master's preferred. | Job Description Note: Fidelity will not provide immigration sponsorship for this position. The Role As a member of the Fidelity Brokerage Talent and Learning (T&L) team, you will sit as a member of the leadership team facilitating the Brokerage Executive Talent strategy. You will partner with the Head of Brokerage Talent and Learning, the Enterprise Talent team and Brokerage HRLT to develop and drive the talent ecosystem to identify, know, develop and grow our leadership bench strength and successor readiness of the Brokerage SLT and ELT. If you are passionate about driving better integrated talent outcomes for associates and the firm through best-in-class talent, development and inclusion practices, this might be the right opportunity for you. The Expertise Skills You Bring • Proven success in collaborative leadership and working with executive leaders and internal HR partners • Proven ability to plan, organize, prioritize and effectively manage multiple complex projects concurrently within a fast-paced environment • Must be self-motivated and disciplined • Strong business acumen with the ability to link Talent priorities to key business initiatives • Demonstrated success as a change agent for organizational transformation efforts. • Excellent presentation, speaking and communication (verbal and written) skills; ability to communicate and influence across the organization. • Superior analytical and problem-solving skills evidencing the ability to think and act strategically • Develop and use actionable metrics to provide insights that help drive business decisions • Bachelor’s degree • Master’s degree in Industrial / Organizational Psychology, OD, Human Resources or related field preferred • 7-10 years of progressive Talent experience in a variety of disciplines including OD, consulting, organizational design, learning, leadership development, succession planning, performance management and change management • Experience working in large, complex organizations The Director, Executive Talent Management will drive development and implementation of all Enterprise and Brokerage Executive Talent Strategies (Enterprise Talent Reviews (ETR), SLT Talent Forums, Critical Role Assessment, Brokerage Talent Reviews, etc.). This role is responsible for developing and driving talent planning efforts to create deeper talent pools of emerging and earlier career associates for development to create an enduring, deep and diverse pipeline of future leaders in Fidelity Brokerage. The Team The Brokerage Talent and Learning Team partners across the organization working in collaboration with Line HR to support and drive priorities in alignment with the business needs. Additionally, the team engages closely with the Talent, Learning and D&I Enterprise teams to collaborate on the design of Enterprise initiatives and the implementation of all strategies and programs into the Brokerage organization. Fidelity’s Onsite Working Model Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles. Certifications Category: Human Resources Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Lead data-driven talent acquisition strategies and optimize recruiting operations through analytics and market intelligence. | 6-8 years experience in talent acquisition or HR analytics with proficiency in Tableau or Power BI and a bachelor's degree. | Job Description: The Role Do you enjoy using data to improve how recruiting works in practice? The University Talent team is seeking a Sr. Manager, University Talent Insights and Strategy to lead how we use insights and structure to strengthen early talent hiring. In this role, you will shape how we measure performance, manage requisitions, and operate at scale across early talent programs. You will partner closely with recruiters, program leaders, and business stakeholders to improve how work gets done—from req structure and workflows to reporting and decision-making. You will also bring a strong external lens, using market and competitor insights to help the team stay current, adapt quickly, and plan for future talent needs. The Expertise and Skills You Bring 6-8 years of experience in talent acquisition, recruiting operations, HR analytics, or workforce planning Strong data analysis and reporting skills (Excel, Tableau, Power BI, or similar tools) Experience overseeing and improving recruiting operations, including requisition management and workflows Ability to turn data and market insights into clear, actionable recommendations Experience gathering or applying competitive intelligence, market data, or industry trends Strong collaboration skills across recruiters, HR partners, and business leaders Strong organization and prioritization skills Clear communication skills, including presenting to senior leaders Attention to detail and focus on data accuracy Comfort working in a fast-moving and evolving environment Self-motivated and accountable for outcomes Bachelor’s degree or equivalent experience Own and improve requisition management strategy and structure across early talent programs Evaluate and refine how requisitions are created, tracked, and managed to improve visibility, efficiency, and outcomes Define and lead reporting for pipeline health, hiring performance, and program effectiveness Build and maintain dashboards that support day-to-day decision-making Analyze trends in hiring, funnel movement, and req activity to identify gaps and opportunities Gather and apply competitor insights and market trends to inform strategy and improve how we attract and engage talent Translate external insights into clear recommendations for programs, processes, and recruiting approaches Partner with recruiters and program leaders to improve workflows, processes, and ways of working Align data and insights with workforce planning and business needs Create clear summaries and recommendations to support decisions and prioritization Improve data quality and consistency across systems and reporting Drive continuous improvement by simplifying processes and scaling what works Note: Fidelity will not provide immigration sponsorship for this position. The Team The University Talent team is part of Fidelity’s broader Talent organization. We focus on building strong early talent pipelines and delivering high-quality experiences that support future hiring needs. This role plays a key part in making sure our work is structured, data-informed, and continuously improving. Certifications: Category: Human Resources Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation please contact the following: For roles based in the US: Contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 2 For roles based in Ireland: Contact AccommodationsIreland@fmr.com For roles based in Germany: Contact Accommodationsgermany@fmr.com Fidelity Privacy Policy

Design and develop cloud-native microservices and REST APIs using Java and AWS technologies. | Bachelor's degree and 5+ years as Principal Software Engineer developing Java, AWS, Spring, and Kafka applications with CI/CD experience. | Job Description: Position Description: • **Applicants are permitted to work remotely from an at-home work site anywhere in the United States.*** Programs testable and maintainable software solutions within Cloud computing environments and applications -- Docker, Kubernetes, and Amazon Web Services (AWS), using Java/J2EE, Spring, and Spring Boot. Designs and develops database schema, PL/SQLs, stored procedures, and transactional SQL within Oracle databases. Creates and improves REST API and implements Microservices -- Relational Databases, SQL, and ORM technologies (JPA2 and Hibernate). Leverages DevOps concepts and Continuous Integration and Continuous Delivery (CI/CD) tools -- GitHub and Jenkins. Uses business knowledge to translate the vision for divisional initiatives into business solutions by developing complex or multiple software applications and conducting studies of alternatives. Analyzes and recommends changes in project development policies, procedures, standards, and strategies to development experts and management. Primary Responsibilities: • Participates in architecture design teams. • Defines and implements application-level architecture. • Develops applications on complex projects, components, and subsystems for the division. • Recommends development testing tools and methodologies and reviews and validates test plans. • Responsible for QA readiness of software deliverables. • Develops comprehensive documentation for multiple applications or subsystems. • Establishes full project life cycle plans for complex projects across multiple platforms. • Responsible for meeting project goals on-time and on-budget. • Advises on risk assessment and risk management strategies for projects. • Plans and coordinates project schedules and assignments for multiple projects. • Acts as a primary liaison for business units to resolve various project/technology issues. • Provides technology solutions to daily issues and technical evaluation estimates on technology initiatives. • Advises senior management on technical strategy. • Mentors junior team members. • Performs independent and complex technical and functional analysis for multiple projects supporting several divisional initiatives. • Develops original and creative technical solutions to on-going development efforts. Education and Experience: Bachelor’s degree in Computer Science, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent) and five (5) years of experience as a Principal Software Engineer/Developer (or closely related occupation) developing Cloud-native REST APIs and event streaming applications, using Java, AWS, Spring framework, and Kafka. Or, alternatively, Master’s degree in Computer Science, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent) and three (3) years of experience as a Principal Software Engineer/Developer (or closely related occupation) developing Cloud-native REST APIs and event streaming applications, using Java, AWS, Spring framework, and Kafka. Skills and Knowledge: Candidate must also possess: • Demonstrated Expertise (“DE”) designing, developing, and integrating Java Web services using Spring Boot and Spring Security according to service-oriented and microservices architecture; and authenticating applications using Open Authorization (oAuth) and Spring MVC frameworks. • DE designing, developing, and building Rest and SOAP microservice; enforcing application authentication, using JSON Web Tokens (JWT) validation; and reviewing requirements, investigating problem areas, and debugging and monitoring microservice applications, using Splunk and Datadog metrics. • DE implementing Continuous Integration and Continuous Deployment (CI/CD) pipelines for Web services, using Jenkins and Concourse; supporting the full Web application development lifecycle -- analysis, design, development, test, and deployment -- using source version control (Git and Stash) and build tools (Maven, AWS Cloud Formation Template, and Jenkins), according to Agile methodologies. • DE designing, developing, and deploying high throughput, scalable data loader process, using AWS Batch service and event streaming applications (using Apache Kafka); and creating unit tests using PowerMockito and end-to-end functional test automation in a Jenkins pipeline. Salary: $178,131.00 - $188,131.00/year. #PE1M2 #LI-DNI Certifications: Category: Information Technology Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Lead end-to-end HR support including compensation, recruitment, talent development, and organizational design for Finance business partners. | 10+ years HR experience with strong organizational change leadership, coaching skills, and data analysis capability. | Job Description: The Role The Director, HR for Finance, is responsible for end-to-end HR support including compensation, recruitment, talent development, and organizational design initiatives for your business partners. You will provide coaching and support to mid and L2/L3 level leaders to improve their people leadership effectiveness and drive enterprise and Finance function specific talent programs. Key areas of focus include organizational design, talent development, coaching and feedback, performance and change management, inclusion, and engagement efforts. You will support multiple groups across the Finance function and you will have the unique opportunity to support leaders, build relationships, and learn more about the critical work this function provides to the enterprise. The Expertise and Skills You Bring • 10+ years of HR or related experience • You have strong experience designing and leading organizational change efforts • You provide direct feedback and coaching in a way that can be heard and acted upon by the receiver • You actively listen to the needs and concerns of business leaders and functional partners and develop strategic recommendations/solutions in an often-ambiguous environment • You are a proactive problem solver with demonstrated independence, autonomy, and accountability when executing your work • You have an analytical mindset, are comfortable with data analysis tools, and can tell a story using data • You consider multiple inputs, make informed recommendations, and influence key stakeholders appropriately Note: Fidelity is not providing immigration sponsorship for this position The Team HR for Finance is a small team that provides end-to-end HR support for the Finance function. The team is part of the broader Corporate Services HR team made up of HR business partners, compensation, talent, programs, and operations professionals. As needed, the team also collaborates closely with HR business partners that support the business unit Finance teams such as Asset Management, Wealth, etc. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. The base salary range for this position is $103,000-211,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. Certifications: Category: Human Resources

Manage operational risk oversight by analyzing data, identifying emerging risks, and developing risk management reports. | Bachelor's degree with 5+ years financial industry risk experience, crypto/blockchain knowledge preferred, strong analytical and communication skills. | Job Description: Digital Assets Risk Manager - Crypto & Blockchain Note: Fidelity is not providing immigration sponsorship for this position. The Role The Manager position in Asset Management Risk provides general operational risk oversight for Fidelity Digital Asset Management and related businesses. Responsibilities include gathering important industry, market, and internal data, developing tools to measure risks and trends, and evaluating how these issues may impact Asset Management, our clients, and associates. This role will be accountable for analyzing data and controls to identify emerging and significant risks, perform targeted data-driven risk assessments, and develop risk management reporting using data visualization tools. The ideal candidate will have demonstrated commitment and passion for risk management, asset management, and academic/or work experience in related markets or fields. Candidates with SQL, programming, or data visualizations skills would be a plus. Strong communication, presentation and writing skills are also an important success factor. This role requires someone who is hard-working, eager to learn, and results oriented. • Analyze data and controls as well as identifying latent and emerging risks. The results of this analysis will be compiled into comprehensive management reports, including visual aids, analysis of data analytics and conclusions. • Actively perform proactive and targeted data analysis to identify risks for management. • Perform ad-hoc quality control reviews for presentations and reports built by the team to ensure the integrity of the materials. • Partner with business units to ensure that controls are working as intended and to improve the efficiency and effectiveness of processing. The Expertise and Skills You Bring • Bachelor’s degree required • 5+ years of relevant work experience in the financial industry, crypto experience preferred • Experience in Compliance, Risk, or Operations related to crypto/blockchain products, data, services • Demonstrated analytical skills with the ability to work with and summarize data from multiple sources • Experience working with blockchain technology or related enterprises • Executive level presentation skills required • Project management experience • Experience with data analysis techniques and visualization tools (e.g., Tableau), a plus • Experience with common data science tools & languages, a plus • CFA and/or FRM certifications a plus • Foundational understanding of blockchain technology • Ability to engage with multiple teams to establish a collaborative and interdisciplinary approach • Natural intellectual curiosity, initiative, and love for learning new skills and capabilities • Skilled at operating autonomously to achieve results in a dynamic environment • Thrives in a dynamic organization where priorities shift to meet evolving business needs • Superb verbal and written communications skills • Strong data analysis skills (e.g., tools, strategies) • Staying abreast of the latest innovations across industry • Problem solver with a blend of creativity and analytical rigor The Team Asset Management Risk, part of Fidelity’s Risk organization and aligned with Asset Management’s Compliance Risk and Business Operations Group (CRBO), provides guidance to management and business units by proactively identifying and monitoring risks to protect the interests of the firm, its clients, and associates. To execute this goal, Asset Management Risk is responsible for identifying, analyzing, aggregating, and reporting on significant and emerging risks to assist management in strengthening their controls and processes. The base salary range for this position is $80,000-$153,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Please consult with your recruiter for the specific expectations for this position. Certifications: Category: Risk Job Description: Digital Assets Risk Manager - Crypto & Blockchain Note: Fidelity is not providing immigration sponsorship for this position. The Role The Manager position in Asset Management Risk provides general operational risk oversight for Fidelity Digital Asset Management and related businesses. Responsibilities include gathering important industry, market, and internal data, developing tools to measure risks and trends, and evaluating how these issues may impact Asset Management, our clients, and associates. This role will be accountable for analyzing data and controls to identify emerging and significant risks, perform targeted data-driven risk assessments, and develop risk management reporting using data visualization tools. The ideal candidate will have demonstrated commitment and passion for risk management, asset management, and academic/or work experience in related markets or fields. Candidates with SQL, programming, or data visualizations skills would be a plus. Strong communication, presentation and writing skills are also an important success factor. This role requires someone who is hard-working, eager to learn, and results oriented. • Analyze data and controls as well as identifying latent and emerging risks. The results of this analysis will be compiled into comprehensive management reports, including visual aids, analysis of data analytics and conclusions. • Actively perform proactive and targeted data analysis to identify risks for management. • Perform ad-hoc quality control reviews for presentations and reports built by the team to ensure the integrity of the materials. • Partner with business units to ensure that controls are working as intended and to improve the efficiency and effectiveness of processing. The Expertise and Skills You Bring • Bachelor’s degree required • 5+ years of relevant work experience in the financial industry, crypto experience preferred • Experience in Compliance, Risk, or Operations related to crypto/blockchain products, data, services • Demonstrated analytical skills with the ability to work with and summarize data from multiple sources • Experience working with blockchain technology or related enterprises • Executive level presentation skills required • Project management experience • Experience with data analysis techniques and visualization tools (e.g., Tableau), a plus • Experience with common data science tools & languages, a plus • CFA and/or FRM certifications a plus • Foundational understanding of blockchain technology • Ability to engage with multiple teams to establish a collaborative and interdisciplinary approach • Natural intellectual curiosity, initiative, and love for learning new skills and capabilities • Skilled at operating autonomously to achieve results in a dynamic environment • Thrives in a dynamic organization where priorities shift to meet evolving business needs • Superb verbal and written communications skills • Strong data analysis skills (e.g., tools, strategies) • Staying abreast of the latest innovations across industry • Problem solver with a blend of creativity and analytical rigor The Team Asset Management Risk, part of Fidelity’s Risk organization and aligned with Asset Management’s Compliance Risk and Business Operations Group (CRBO), provides guidance to management and business units by proactively identifying and monitoring risks to protect the interests of the firm, its clients, and associates. To execute this goal, Asset Management Risk is responsible for identifying, analyzing, aggregating, and reporting on significant and emerging risks to assist management in strengthening their controls and processes. The base salary range for this position is $80,000-$153,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Please consult with your recruiter for the specific expectations for this position. Certifications: Category: Risk

Lead analytics initiatives to improve business units using data platforms and generate actionable insights. | Bachelor's degree and 5+ years in quantitative fields with proficiency in data querying and visualization tools, plus digital marketing analytics experience preferred. | Job Description: As a Senior Manager within the WI Internal Analytics, Insights and Reporting team this person will be focused on bringing deep data expertise to support internal analytic initiatives and projects. These initiatives will drive improvement and efficiencies for Fidelity Workplace Investing (WI) across a diverse array of solutions and approaches. You will partner to build cross-functional relationships with business and analytics colleagues. This is an opportunity to provide your insights and enable Workplace Investments to make the data-driven decisions required to meet their strategic objectives. Please Note: We are unable to provide visa sponsorship for this role We can fill this role in our Smithfield Rhode Island, Merrimack New Hampshire, Covington Kentucky, or Westlake Texas locations. The Expertise We’re Looking For · Bachelors or equivalent with 5 years of experience. · In depth knowledge in a variety of analytics techniques including profiling, data mining, modeling, statistical analysis, and campaign measurement. · Experience working with data environments and strong knowledge in querying language and/or querying applications to create, manipulate and transform large datasets. · Working experience with Adobe Analytics or equivalent platforms like Google Analytics. · Working experience with PowerBI, Tableau or equivalent data visualization tools. · Experience in interacting with cross functional partners within the organization and crafting presentations that convey the data narrative. · Financial industry experience, a plus. The Expertise You Have Working experience in Digital Marketing Analytics Working experience with SQL to create, manipulate and concatenate large datasets Working experience with Adobe Analytics or equivalent platforms like Google Analytics Working experience with Tableau or equivalent data visualization tool Working experience with Intermediate Python (Pandas) and/or R, a plus Understanding of Account Based Marketing (ABM), a plus Understanding of Journey Builder and Marketing Automation, a plus Financial industry experience, a plus Bachelor’s degree in Statistics, Mathematics, Economics, Marketing, or another quantitative field The Skills You Bring Your ability to co-create marketing strategies from a data driven point-of-view Your ability to understand business objectives while navigating your way through the data ecosystem to find the best approach Your natural sense of curiosity that is always seeking creative ways to approach the next big challenge Your attention to detail and methodical approach to any initiative you lead Your ability to utilize data to create compelling stories Your ability to communicate clearly and concisely within the organization Your strong PowerPoint and Excel skills The Purpose of Your Role You will serve as Senior Manager for analytics and insights work reporting on the various improvement initiatives that cut across our Workplace (WI) business units. You will play a key role in our overall transformation to a platform enabled and capability-led Digital Future to benefit our clients and participants. You will drive leading class analytics, experimentation, insight generation--harnessing our underlying platforms that collect and deliver millions of interactions and transactions across our channels (web, mobile, phones, etc.) How Your Work Impacts the Organization Workplace Investing Data and Analytics is the the analytics discipline responsible for developing and deploying analytic solutions to drive actionable intelligence, transformative insights, automation, and effective control in support of Workplace Investments business units and Fidelity. Certifications: Category: Business Analytics and Insights Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Some roles may have unique onsite requirements. Please consult with your recruiter for the specific expectations for this position. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation please contact the following: For roles based in the US: Contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 2 For roles based in Ireland: Contact AccommodationsIreland@fmr.com For roles based in Germany: Contact Accommodationsgermany@fmr.com Fidelity Privacy Policy

Provide 24x7 production support for telephony and communication platforms, troubleshoot and resolve complex technical issues, collaborate with technical teams, and contribute to system reliability and process improvements. | Minimum 5 years experience in systems support or production services with strong telephony knowledge, proficiency in troubleshooting, incident management, and excellent communication skills. | Job Title: Senior Systems Services & Support Company Overview: Fidelity Investments is a leading financial services corporation dedicated to helping clients achieve their financial goals through innovative technology and exceptional service. With a global presence and a commitment to excellence, Fidelity fosters a collaborative and inclusive work environment where employees can thrive and grow. Role Overview: As a Senior Systems Services & Support Engineer, you will play a critical role in maintaining and supporting Fidelity’s telephony environment. You will be part of the EC3-PS team, providing 24x7x365 production services support for voice, chat, email platforms, and digital call recording systems, ensuring seamless communication and operational continuity. What You'll Do: - You will provide expert production support for telephony systems, including voice, chat, and email platforms. - You will monitor and troubleshoot issues in real-time to minimize downtime and service disruptions. - You will collaborate with cross-functional technical teams to resolve complex system problems. - You will participate in on-call rotations to ensure continuous support coverage. - You will document incidents, resolutions, and system changes to maintain accurate records. - You will assist in the implementation and testing of system upgrades and patches. - You will contribute to process improvements to enhance system reliability and support efficiency. - You will mentor junior team members and share knowledge to build team capabilities. What You Bring: - Minimum of 5 years of experience in systems support or production services, preferably in telephony or communication platforms. - Strong knowledge of telephony systems, digital call recording, and related technologies. - Experience with 24x7 production support environments and incident management. - Proficiency in troubleshooting complex technical issues and root cause analysis. - Excellent communication and collaboration skills to work effectively with diverse technical teams. - Ability to work independently and manage multiple priorities in a fast-paced environment. Bonus Points If You Have: - Experience with cloud-based telephony solutions and digital communication platforms. - Familiarity with scripting or automation tools to streamline support tasks. - Certifications related to telephony systems or IT service management (e.g., ITIL). - Prior experience in a financial services or highly regulated industry. What We Offer: - We offer a dynamic and inclusive workplace culture that values innovation and teamwork. - We offer comprehensive health, dental, and vision insurance plans. - We offer competitive retirement savings plans with company matching. - We offer opportunities for professional development and career growth. - We offer flexible work arrangements to support work-life balance. Ready to Apply? To join our team as a Senior Systems Services & Support Engineer, please submit your resume and cover letter through our careers portal at Fidelity Investments. We look forward to reviewing your application and exploring how you can contribute to our mission of delivering exceptional service and technology solutions.

Provide 24x7 production support for telephony and communication platforms, troubleshoot and resolve complex technical issues, collaborate with technical teams, and contribute to system improvements. | Minimum 5 years experience in systems support with strong telephony knowledge, proficiency in incident management, troubleshooting, and excellent communication skills. | Job Title: Senior Systems Services & Support Company Overview: Fidelity Investments is a leading financial services corporation dedicated to helping clients achieve their financial goals through innovative technology and exceptional service. With a commitment to integrity and excellence, Fidelity fosters a collaborative environment where employees can grow and make a meaningful impact. Role Overview: As a Senior Systems Services & Support Engineer, you will play a critical role in maintaining and supporting Fidelity’s telephony environment. You will be part of the EC3-PS team, providing 24x7x365 production services support for voice, chat, email platforms, and digital call recording, ensuring seamless communication and operational continuity. What You'll Do: - You will provide expert production support for telephony systems, including voice, chat, and email platforms. - You will monitor and troubleshoot issues in real-time to minimize downtime and service disruptions. - You will collaborate with cross-functional technical teams to resolve complex system problems. - You will participate in on-call rotations to ensure 24x7x365 support coverage. - You will document incidents, resolutions, and system changes to maintain accurate records. - You will assist in the implementation and testing of system upgrades and patches. - You will contribute to continuous improvement initiatives to enhance system reliability and performance. - You will mentor junior team members and share knowledge to build team expertise. What You Bring: - Minimum of 5 years of experience in systems support or production services, preferably in telephony or communication platforms. - Strong knowledge of telephony systems, digital call recording, and related technologies. - Experience with 24x7 production support environments and incident management. - Proficiency in troubleshooting complex technical issues and root cause analysis. - Excellent communication and collaboration skills to work effectively with diverse technical teams. - Ability to work independently and manage multiple priorities in a fast-paced environment. Bonus Points If You Have: - Experience with cloud-based telephony solutions and VoIP technologies. - Familiarity with scripting or automation tools to streamline support processes. - Certifications related to telephony systems or IT service management (e.g., ITIL). - Prior experience in financial services or a highly regulated industry. What We Offer: - We offer a dynamic and inclusive work environment that values innovation and teamwork. - We offer comprehensive health, dental, and vision insurance plans. - We offer competitive retirement savings plans and financial wellness programs. - We offer opportunities for professional development and career growth. - We offer flexible work arrangements to support work-life balance. Ready to Apply? To join our team as a Senior Systems Services & Support Engineer, please submit your resume and cover letter through our careers portal at www.fidelitycareers.com. We look forward to learning how your skills and experience can contribute to Fidelity’s success.

Provide 24x7 production support and troubleshooting for telephony and communication platforms, collaborating with technical teams to ensure system reliability. | At least 5 years of experience in systems support with strong telephony knowledge, excellent troubleshooting skills, and experience in 24x7 production environments. | Job Title: Senior Systems Services & Support Company Overview: Fidelity Investments is a leading financial services corporation dedicated to helping clients achieve their financial goals through innovative technology and exceptional service. With a commitment to integrity and excellence, Fidelity fosters a collaborative environment where employees can grow and make a meaningful impact. Role Overview: As a Senior Systems Services & Support Engineer, you will play a critical role in maintaining and supporting Fidelity’s telephony environment. You will be part of the EC3-PS team, providing 24x7x365 production services support for voice, chat, email platforms, and digital call recording, ensuring seamless communication and operational continuity. What You'll Do: - You will provide expert production support for telephony systems, including voice, chat, and email platforms. - You will monitor and troubleshoot issues in real-time to minimize downtime and service disruptions. - You will collaborate with cross-functional technical teams to resolve complex system problems. - You will participate in on-call rotations to ensure 24x7x365 support coverage. - You will document incidents, resolutions, and system changes to maintain accurate records. - You will assist in the implementation and testing of system upgrades and patches. - You will contribute to continuous improvement initiatives to enhance system reliability and performance. - You will mentor junior team members and share knowledge to build team expertise. What You Bring: - Minimum of 5 years of experience in systems support or production services, preferably in telephony or unified communications. - Strong knowledge of telephony systems, digital call recording, and related technologies. - Experience with 24x7 production support environments and incident management. - Proficiency in troubleshooting complex technical issues and root cause analysis. - Excellent communication skills and ability to work collaboratively across teams. - Familiarity with scripting or automation tools is a plus. Bonus Points If You Have: - Experience with cloud-based telephony platforms and services. - Certifications related to telephony systems or IT service management (e.g., ITIL). - Knowledge of network infrastructure and security best practices. - Prior experience mentoring or leading support teams. What We Offer: - We offer a dynamic and inclusive work environment that values innovation and teamwork. - We offer comprehensive health, dental, and vision insurance plans. - We offer competitive retirement savings plans with company matching. - We offer opportunities for professional development and career growth. - We offer flexible work arrangements to support work-life balance. Ready to Apply? To join our team as a Senior Systems Services & Support Engineer, please submit your resume and cover letter through our careers portal at www.fidelitycareers.com. We look forward to learning how your skills and experience can contribute to our continued success.

Develop and deliver analytics solutions, create dashboards and reports, collaborate with stakeholders to drive data-driven decisions for not-for-profit retirement plan sponsors. | 3+ years in analytics or BI, proficiency with BI tools like Power BI/Tableau, SQL skills, strong problem framing and data storytelling, preferred experience with cloud data warehouses and scripting languages. | Job Description: The Role Do you enjoy working with data and uncovering insights that lead to actions? In this role you will develop and deliver analytics capabilities for Fidelity's not-for-profit retirement plan sponsors. You will work closely with a dedicated and hard-working team of analysts to provide client insights, data-driven presentations, and tools that promote solutions to optimize the plan and employee engagement efforts. The capabilities you build will make a difference, helping improve the retirement outcome of millions of not-for-profit workers across healthcare, higher education, and faith-based industries! What You Will Do • Identify and capture data from multiple sources, then perform modeling and analysis to generate clear insights and recommendations. • Create and present dashboards, reports, and visuals that communicate complex information simply and credibly to business partners and clients. • Prototype and build self-service analytics tools that enable partners to access and use data effectively. • Collaborate with stakeholders to frame problems, define success metrics, and prioritize the analytics roadmap. • Ensure data quality, documentation, and reproducibility across analyses and deliverables. The Expertise You Have • Bachelor's Degree, or equivalent, in information technology, data analysis, data science, finance, engineering, or a closely related field required • 3+ years in analytics/business intelligence or 2+ years with a Master's in a related field • Proven experience delivering business intelligence and analytics solutions that inform strategic decisions The Skills You Bring • Proficiency with business intelligence tools such as Tableau or Power BI, including data preparation and dashboard/report development. • SQL skills for querying and transforming data. • Ability to manage multiple projects independently, with strong attention to detail and quality. • Critical thinking, problem framing, and data storytelling skills for executive and client audiences. • Preferred • Experience with a cloud data warehouse (for example, Snowflake) and data preparation tools (for example, Alteryx) • Knowledge of retirement plans and the not-for-profit sector (healthcare and higher education). • Experience with a scripting language (Python or R) for analysis and automation. Familiarity with data governance, documentation, and reproducible analytics practices Note: Fidelity will not provide immigration sponsorship for this position Certifications: Category:Business Analytics and Insights Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Provide 24x7 production support for telephony systems, troubleshoot issues, collaborate with technical teams, and contribute to system improvements. | Minimum 5 years experience in telephony or systems support, strong troubleshooting skills, and excellent communication abilities. | Job Title: Senior Systems Services & Support Company Overview: Fidelity Investments is a leading financial services corporation dedicated to helping clients achieve their financial goals through innovative technology and exceptional service. With a commitment to integrity and excellence, Fidelity fosters a collaborative environment where employees can grow and make a meaningful impact. Role Overview: As a Senior Systems Services & Support Engineer, you will play a critical role in maintaining and supporting Fidelity’s telephony environment. You will be part of the EC3-PS team, providing 24x7x365 production services support for voice, chat, email platforms, and digital call recording, ensuring seamless communication and operational continuity. What You'll Do: - You will provide expert production support for telephony systems, including voice, chat, and email platforms. - You will monitor and troubleshoot issues in real-time to minimize downtime and service disruptions. - You will collaborate with cross-functional technical teams to resolve complex system problems. - You will participate in on-call rotations to ensure continuous support coverage. - You will document incidents, resolutions, and system changes to maintain accurate records. - You will assist in the implementation and testing of new telephony technologies and upgrades. - You will contribute to process improvements to enhance system reliability and support efficiency. - You will mentor junior team members and share knowledge to build team expertise. What You Bring: - Minimum of 5 years of experience in systems support or production services, preferably in telephony or unified communications. - Strong knowledge of telephony systems, digital call recording, and related technologies. - Experience with 24x7 production support environments and incident management. - Proficiency in troubleshooting complex technical issues and root cause analysis. - Excellent communication skills to interact effectively with technical teams and stakeholders. - Ability to work independently and as part of a team in a fast-paced environment. Bonus Points If You Have: - Experience with cloud-based telephony platforms and VoIP technologies. - Familiarity with scripting or automation tools to streamline support tasks. - Certifications related to telephony systems or IT service management (e.g., ITIL). - Prior experience in financial services or a regulated industry. What We Offer: - We offer a dynamic and inclusive work environment that values innovation and collaboration. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer competitive compensation and a robust retirement savings plan. - We offer flexible work arrangements to support work-life balance. Ready to Apply? To join our team as a Senior Systems Services & Support Engineer, please submit your resume and cover letter through our careers portal at www.fidelitycareers.com. We look forward to reviewing your application and exploring how you can contribute to Fidelity’s success.

Provide 24x7x365 production services support for telephony, voice, chat, and email platforms, ensuring system reliability and collaborating with technical teams to resolve issues. | Minimum 5 years experience in systems support with strong telephony knowledge, excellent troubleshooting skills, and ability to work in a 24x7 production environment. | Job Title: Senior Systems Services & Support Company Overview: Fidelity Investments is a leading financial services corporation dedicated to helping clients achieve their financial goals through innovative technology and exceptional service. With a commitment to integrity and excellence, Fidelity fosters a collaborative environment where employees can grow and make a meaningful impact. Role Overview: As a Senior Systems Services & Support Engineer, you will play a critical role in maintaining and supporting Fidelity’s telephony environment. You will be part of the EC3-PS team, providing 24x7x365 production services support for voice, chat, email platforms, and digital call recording, ensuring seamless communication and operational continuity. What You'll Do: - You will provide expert production support for telephony systems, including voice, chat, and email platforms. - You will monitor and troubleshoot issues in real-time to minimize downtime and service disruptions. - You will collaborate with cross-functional technical teams to resolve complex system problems. - You will participate in on-call rotations to ensure 24x7x365 support coverage. - You will document incidents, resolutions, and system changes to maintain accurate records. - You will assist in the implementation and testing of system upgrades and patches. - You will contribute to continuous improvement initiatives to enhance system reliability and performance. - You will mentor junior team members and share knowledge to build team expertise. What You Bring: - Minimum of 5 years of experience in systems support or production services, preferably in telephony or communication platforms. - Strong knowledge of voice, chat, and email systems, including digital call recording technologies. - Proficiency in troubleshooting and resolving complex technical issues in a 24x7 production environment. - Experience working with cross-functional teams and managing incident response. - Excellent communication skills and the ability to document technical information clearly. - Ability to work effectively under pressure and manage multiple priorities. Bonus Points If You Have: - Experience with cloud-based telephony solutions and VoIP technologies. - Familiarity with scripting or automation tools to streamline support processes. - Certifications related to telephony systems or IT service management (e.g., ITIL). - Prior experience in a financial services or highly regulated industry. What We Offer: - We offer a dynamic and inclusive work environment that values innovation and collaboration. - We offer comprehensive health, dental, and vision insurance plans. - We offer competitive retirement savings plans with company matching. - We offer opportunities for professional development and career growth. - We offer flexible work arrangements to support work-life balance. Ready to Apply? To join our team as a Senior Systems Services & Support Engineer, please submit your resume and cover letter through our careers portal at www.fidelitycareers.com. We look forward to learning how your skills and experience can contribute to our continued success.

Provide 24x7x365 production services support for telephony, chat, email platforms, and digital call recording, collaborating with technical teams to resolve issues and maintain system reliability. | Minimum 5 years experience in systems support or production services with strong telephony knowledge, proficiency in troubleshooting, incident management, and excellent communication skills. | Job Title: Senior Systems Services & Support Company Overview: Fidelity Investments is a leading financial services corporation dedicated to helping clients achieve their financial goals through innovative technology and exceptional service. With a global presence and a commitment to excellence, Fidelity fosters a collaborative and inclusive work environment where employees can thrive and grow. Role Overview: As a Senior Systems Services & Support Engineer, you will play a critical role in maintaining and supporting Fidelity’s telephony environment. You will be part of the EC3-PS team, providing 24x7x365 production services support for voice, chat, email platforms, and digital call recording systems, ensuring seamless communication and operational continuity. What You'll Do: - You will provide expert production support for telephony systems, including voice, chat, and email platforms. - You will monitor and troubleshoot issues in real-time to minimize downtime and service disruptions. - You will collaborate with cross-functional technical teams to resolve complex system problems. - You will participate in on-call rotations to ensure 24x7x365 support coverage. - You will document incidents, resolutions, and system changes to maintain accurate records. - You will assist in the implementation and testing of new telephony technologies and upgrades. - You will contribute to continuous improvement initiatives to enhance system reliability and performance. - You will mentor junior team members and share knowledge to build team expertise. What You Bring: - Minimum of 5 years of experience in systems support or production services, preferably in telephony or communication platforms. - Strong knowledge of telephony systems, digital call recording, and related technologies. - Experience with 24x7 production support environments and incident management. - Proficiency in troubleshooting complex technical issues and working under pressure. - Excellent communication and collaboration skills to work effectively with diverse technical teams. - Ability to document technical processes clearly and maintain detailed records. Bonus Points If You Have: - Experience with cloud-based telephony solutions and VoIP technologies. - Familiarity with scripting or automation tools to streamline support tasks. - Certifications related to telephony systems or IT service management (e.g., ITIL). - Prior experience in a financial services or highly regulated industry. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision coverage. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work culture that values innovation and teamwork. - We offer flexible work arrangements to support work-life balance. - We offer access to cutting-edge technology and resources to help you succeed. Ready to Apply? If you are passionate about systems support and want to be part of a dynamic team at Fidelity Investments, please submit your resume and cover letter through our careers portal. We look forward to hearing from you!

Provide 24x7 production support and troubleshooting for telephony and communication platforms, collaborating with technical teams to ensure system reliability. | Minimum 5 years experience in systems support with strong telephony knowledge, production support expertise, and excellent communication skills. | Job Title: Senior Systems Services & Support Company Overview: Fidelity Investments is a leading financial services corporation dedicated to helping clients achieve their financial goals through innovative technology and exceptional service. With a commitment to integrity and excellence, Fidelity fosters a collaborative environment where employees can grow and make a meaningful impact. Role Overview: As a Senior Systems Services & Support Engineer, you will play a critical role in maintaining and supporting Fidelity’s telephony environment. You will provide 24x7x365 production services support for voice, chat, email platforms, and digital call recording, ensuring seamless communication and operational continuity. What You'll Do: - You will provide expert production support for telephony systems, including voice, chat, and email platforms. - You will monitor and troubleshoot issues in real-time to minimize downtime and service disruptions. - You will collaborate with cross-functional technical teams to resolve complex system problems. - You will participate in on-call rotations to provide continuous support for critical services. - You will document incidents, resolutions, and system changes to maintain accurate records. - You will assist in the implementation and testing of new telephony technologies and upgrades. - You will contribute to process improvements to enhance system reliability and support efficiency. - You will mentor junior team members and share knowledge to build team expertise. What You Bring: - Minimum of 5 years of experience in systems support or production services, preferably in telephony or communication platforms. - Strong knowledge of telephony systems, digital call recording, and related technologies. - Experience with 24x7 production support environments and incident management. - Proficiency in troubleshooting complex technical issues under pressure. - Excellent communication and collaboration skills to work effectively with diverse teams. - Ability to manage multiple priorities and respond quickly in a fast-paced environment. Bonus Points If You Have: - Experience with cloud-based telephony solutions and VoIP technologies. - Familiarity with scripting or automation tools to streamline support tasks. - Certifications related to telephony systems or IT service management (e.g., ITIL). - Prior experience in financial services or a regulated industry. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision coverage. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment that values diversity. - We offer flexible work arrangements to support work-life balance. - We offer access to cutting-edge technology and tools to empower your success. Ready to Apply? If you are passionate about systems support and want to be part of a dynamic team at Fidelity Investments, please submit your resume and cover letter through our careers portal. We look forward to hearing from you!

Provide 24x7x365 production services support for telephony, voice, chat, email platforms, and digital call recording, collaborating with technical teams to ensure system reliability and performance. | Minimum 5 years experience in systems support or production services with strong knowledge of telephony and communication platforms, excellent troubleshooting and communication skills, and ability to work in a 24x7 support environment. | Job Title: Senior Systems Services & Support Company Overview: Fidelity Investments is a leading financial services corporation dedicated to helping clients achieve their financial goals through innovative technology and exceptional service. With a global presence and a commitment to excellence, Fidelity fosters a collaborative and inclusive work environment where employees can thrive and grow. Role Overview: As a Senior Systems Services & Support Engineer, you will play a critical role in maintaining and supporting Fidelity's telephony environment. You will be part of the EC3-PS team, providing 24x7x365 production services support for voice, chat, email platforms, and digital call recording, ensuring seamless communication and operational continuity. What You'll Do: - You will provide expert production support for telephony systems, ensuring high availability and reliability. - You will monitor and troubleshoot voice, chat, and email platforms to quickly resolve issues. - You will collaborate with cross-functional technical teams to implement solutions and improvements. - You will participate in on-call rotations to provide 24x7x365 support coverage. - You will document incidents, resolutions, and system changes to maintain accurate records. - You will assist in the deployment and configuration of telephony and related communication systems. - You will analyze system performance and recommend enhancements to optimize service delivery. - You will contribute to continuous improvement initiatives to enhance support processes and tools. What You Bring: - Minimum of 5 years of experience in systems support or production services, preferably in telephony or communication platforms. - Strong knowledge of voice, chat, and email communication systems and digital call recording technologies. - Experience with 24x7 production support environments and incident management. - Proficiency in troubleshooting complex technical issues and collaborating with diverse technical teams. - Excellent communication skills and the ability to document technical information clearly. - Ability to work effectively in a fast-paced, high-pressure environment. Bonus Points If You Have: - Experience with cloud-based telephony solutions and VoIP technologies. - Familiarity with scripting or automation tools to streamline support tasks. - Certifications related to telephony systems, such as Cisco or Avaya. - Knowledge of ITIL processes and best practices in service management. What We Offer: - We offer a dynamic and inclusive workplace culture that values innovation and teamwork. - We offer comprehensive health, dental, and vision insurance plans. - We offer competitive retirement plans and financial wellness programs. - We offer opportunities for professional development and career advancement. - We offer flexible work arrangements to support work-life balance. Ready to Apply? To join our team as a Senior Systems Services & Support Engineer, please submit your resume and cover letter through our careers portal at www.fidelitycareers.com. We look forward to reviewing your application and exploring how you can contribute to Fidelity's success.

Provide 24x7x365 production services support for telephony, voice, chat, email platforms, and digital call recording, collaborating with technical teams to resolve issues and maintain system reliability. | Minimum 5 years experience in systems support or production services with strong telephony knowledge, proficiency in troubleshooting, incident management, and excellent communication skills. | Job Title: Senior Systems Services & Support Company Overview: Fidelity Investments is a leading financial services corporation dedicated to helping clients achieve their financial goals through innovative technology and exceptional service. With a commitment to integrity and excellence, Fidelity fosters a collaborative environment where employees can grow and make a meaningful impact. Role Overview: As a Senior Systems Services & Support Engineer, you will play a critical role in maintaining and supporting Fidelity’s telephony environment. You will be part of the EC3-PS team, providing 24x7x365 production services support for voice, chat, email platforms, and digital call recording, ensuring seamless communication and operational continuity. What You'll Do: - You will provide expert production support for telephony systems, including voice, chat, and email platforms. - You will monitor and troubleshoot issues in real-time to minimize downtime and service disruptions. - You will collaborate with cross-functional technical teams to resolve complex system problems. - You will participate in on-call rotations to ensure 24x7x365 support coverage. - You will document incidents, resolutions, and system changes to maintain accurate records. - You will assist in the implementation and testing of system upgrades and patches. - You will contribute to continuous improvement initiatives to enhance system reliability and performance. - You will mentor junior team members and share knowledge to build team expertise. What You Bring: - Minimum of 5 years of experience in systems support or production services, preferably in telephony or communication platforms. - Strong knowledge of voice, chat, and email systems, including digital call recording technologies. - Experience with 24x7 production support environments and incident management. - Proficiency in troubleshooting complex technical issues and root cause analysis. - Excellent communication and collaboration skills to work effectively with diverse technical teams. - Ability to work independently and manage multiple priorities in a fast-paced environment. Bonus Points If You Have: - Experience with cloud-based telephony solutions and VoIP technologies. - Familiarity with scripting or automation tools to streamline support processes. - Certifications related to telephony systems or IT service management (e.g., ITIL). - Prior experience in financial services or a highly regulated industry. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision coverage. - We offer opportunities for professional development and career growth within a global organization. - We offer a collaborative and inclusive work culture that values innovation and teamwork. - We offer flexible work arrangements to support work-life balance. - We offer access to cutting-edge technology and resources to empower your success. Ready to Apply? If you are passionate about supporting critical communication systems and thrive in a dynamic environment, please submit your resume and cover letter through our careers portal at Fidelity Investments. We look forward to hearing from you!