EZCORP

Designing, optimizing, and enabling store operational processes, supporting change management, and coordinating large-scale meetings to improve efficiency and customer satisfaction. | Extensive experience in multi-unit retail operations, process transformation, and program management, with proven success in large-scale initiatives and cross-functional leadership. | Address: 123 Remote Worker Austin, Texas 78701 The Senior Manager of Enablement, Store Experience plays a key role in designing, optimizing, and enabling the processes, programs, and tools that drive efficiency and consistent execution across EZCORP stores. This leader supports the creation of operational playbooks and manages change across markets, partnering with Operations, Product, Training, Compliance, and Field Leadership to simplify workflows and standardize execution. They establish KPIs to measure adoption and performance, ensuring every initiative delivers measurable improvements in efficiency, accuracy, and customer satisfaction. Working in close partnership with Store Experience and Digital Products teams, this role ensures that process design, program execution, and product innovation move in lockstep—translating strategic vision into operational excellence & efficiencies across all store touchpoints. Drawing on deep field experience and operational knowledge of store-level realities, this role bridges the gap between corporate strategy and frontline execution. Together, they enable seamless, scalable, and customer-centric experiences through integrated technology, workflow, and field adoption that reflects real-world store conditions and team member needs. In addition to process and program leadership, this role supports the planning and execution of EZCORP’s two primary annual business meetings—EZ Elite and Mid-Year—which celebrate achievements, align field and corporate teams, and reinforce the company’s strategic priorities. This person ensures these events deliver operational excellence, brand alignment, and a high-impact experience for attendees. ESSENTIAL DUTIES & RESPONSIBILITIES Process Strategy & Roadmap: Supports delivery and communication of EZCORP's multi-year process improvement and program roadmap aligned to Store Experience strategy and business goals (speed, accuracy, efficiency, consistency, NPS, customer/team member satisfaction). Product Partnership: Work in tandem with Digital Products and other Store Experience teams to ensure process design and product capabilities are jointly prioritized, developed, and deployed with clear ownership, accountability, functional benefits and feedback loops. Program Governance: Establishes intake, prioritization, and governance frameworks ensuring resources focus on highest-impact initiatives with clear ownership, accountability, and feedback loops. Operational Process Design & Efficiency: Support in optimizing key store workflows to remove friction, reduce variance, and standardize SOPs, terminology, and process documentation across geographies; embeds continuous improvement disciplines in store operations. Pilot-to-Scale Execution: Defines pilot structure, success metrics, and scaling frameworks for new processes, tools, and initiatives; manages phased rollout and adoption planning. Change Management & Field Enablement: Partners with Training and Field Operations to design enablement materials, readiness sessions, and feedback loops that ensure sustainability and continuous improvement. Event Planning & Execution – Support planning & execution of annual EZ Elite & Mid-Year meetings which celebrate achievements and reinforce the company’s strategic priorities. Analytics & Performance Management: Defines and tracks process KPIs (cycle time, error rate, adoption, compliance, efficiency, NPS impact); uses data to drive iteration, accountability and efficiency. Cross-Functional Alignment: Partners with Store Operations, Digital Products, IT, and Field Leadership to ensure initiatives are integrated, well-sequenced, and resourced for success. Risk, Compliance & Quality: Collaborates with Legal and Compliance to ensure new processes and programs meet regulatory and policy standards while optimizing customer experience. EDUCATION & EXPERIENCE Bachelor’s degree in Business, Operations, Industrial Engineering, or related field required. Advanced degree or professional certifications (preferred. 10+ years of experience in multi-unit retail, store operations, process excellence, or program management, with prior leadership experience. Demonstrated success leading process transformation or store experience programs with measurable improvements in speed, accuracy, or customer satisfaction. Proven ability to plan and execute large-scale corporate or field meetings with operational precision and executive alignment. Experience implementing governance structures, process standardization, and change management across distributed retail networks. Strong ability to translate strategy into actionable programs, deliver cross-functional alignment, and sustain adoption at scale. EZCORP is an equal opportunity employer We are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast-paced environment. We offer competitive pay, generous bonus potential from day one, and great benefits! We are committed to fostering an environment that values belonging and development for all. This commitment includes providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age. Headquartered in Austin, TX, EZCORP is traded on the NASDAQ stock market under the symbol EZPW and is a member of the S&P 1000 Index and NASDAQ Composite Index. To view documents you have acknowledged, navigate to the My Tasks section on the Candidate Home tab. Click the Completed tab. Click the blue Review Documents text for the desired Job Title.

Support and execute the strategy and roadmap for in-store systems, including POS and AI-powered solutions, to improve store efficiency and customer satisfaction. | Minimum 5+ years in product management or related roles, experience with POS systems, Agile experience, and a relevant bachelor’s degree. | At EZCORP we are a growing team focused on creating and changing the pawn industry as we know it today. We believe that our platform enabled lending and e-commerce solutions will revolutionize our ability to attract, engage and service our customers across the United States, Mexico and Latin America. Join us now for an opportunity to be a part of a team that wants to provide access to short-term cash for every person – everywhere! The Company: Founded in Austin in 1989, EZCORP has grown into a leading provider of pawn loans in the United States, Mexico and Latin America. We are dedicated to satisfying the short-term cash needs of consumers who are both cash and credit constrained and providing an industry-leading customer experience. What’s in it for you: Ground Floor opportunity with EZCORP, a company with a start-up, purpose-driven mentality where innovative and agile problem solving are part of our DNA along with competitive compensation and benefits. Address: Texas The Product Manager Store Experience Innovation will be responsible for supporting the strategy and execution of in-store systems that make every customer interaction smooth and every employee's day better. This role focuses on our Point of Sale (POS) system and other business-critical technologies, such as AI that power our stores across the U.S. and Latin America. This role is the bridge between big-picture vision and day-to-day reality, turning operational challenges into innovative solutions that set new standards for speed, simplicity, and satisfaction. ESSENTIAL DUTIES & RESPONSIBILITIES: • Product Strategy & Vision - Collaborate to define and execute the roadmap for store technology systems • Stakeholder Collaboration - Partner across teams such as Operations, IT, Legal/Compliance, Asset Protection, Store teams, and more. • Requirements Management - Translate business needs into clear, actionable specifications • Change Management - Lead smooth deployments that feel like welcome upgrades • Performance Optimization - Use data to drive improvements in store efficiency and customer satisfaction • Deliver what matters - Take ownership of the existing POS and in-store systems roadmap, driving iterative releases that improve speed, simplicity, and satisfaction for our teams and customers. • Keep the roadmap fresh and exciting - Prioritize features that supercharge store efficiency, delight users, and tap into new tech like AI-powered product recognition, generative tools, predictive insights, smarter customer service, and intelligent inventory management. • Bring people together - Collaborate with store operations, IT, compliance, and design to turn big ideas into detailed, actionable requirements. • Simplify the Complex - Craft crystal-clear user stories, process flows, and acceptance criteria that ensure dev teams deliver exactly what’s needed. • Partner with UX/UI designers - Partner with UX/UI pros to create experiences that store staff actually love using. • Listen, measure, improve - Track feature adoption, collect feedback, and use store performance data to fine-tune our tools. • Champion smooth rollouts – Guide deployments and change management in a way that feels more like a welcome upgrade than a disruption. • Keep it secure – Work with Legal, Compliance, and Asset Protection teams to ensure every feature meets the highest standards for security, privacy, and compliance. • Think global, act local – Coordinate with teams across the U.S., Mexico, and Guatemala to keep everyone aligned and excited about what’s next. EDUCATION & EXPERIENCE: • 5+ years of experience in product management or related roles such as product manager, product owner, or business analyst • Experience using Agile in product development • Experience with Point-of-Sale systems • Previous experience in the pawn or financial industry is a plus • Bachelor’s degree (or equivalent) in business, product design, engineering, computer science, or a related field EZCORP is an Equal Opportunity Employer We are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast-paced environment. We offer competitive pay, generous bonus potential from day one, and great benefits! We are committed to fostering an environment that values belonging and development for all. This commitment includes providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age. Headquartered in Austin, TX, EZCORP is traded on the NASDAQ stock market under the symbol EZPW and is a member of the S&P 1000 Index and NASDAQ Composite Index. To view documents you have acknowledged, navigate to the My Tasks section on the Candidate Home tab. Click the Completed tab. Click the blue Review Documents text for the desired Job Title.