eTeam Inc.

Lead personalization product vision and roadmap, design unified customer experiences, manage product lifecycle, analyze data for optimization, and collaborate across teams to deliver personalized omni-channel customer journeys. | 8+ years product management with 3+ years in personalization or digital marketing tech, strong technical acumen, experience with customer data platforms and A/B testing, leadership and communication skills, and familiarity with privacy regulations. | Job Title: Senior Product Manager Location: Remote Duration: 12 Months Position Overview: We are seeking an experienced Senior Product Manager to lead our personalization strategy across multiple customer touchpoints. This role will drive the development and optimization of personalized experiences that seamlessly connect web, mobile, email, and call center interactions (and more) to deliver cohesive, relevant customer journeys at scale. Key Responsibilities: Strategic Leadership • Define and execute the product vision for personalization across omni-channel experiences, ensuring consistent messaging and experience delivery regardless of customer touchpoint • Develop comprehensive personalization roadmaps that align with business objectives and customer needs • Partner with leadership to establish personalization KPIs and success metrics that drive measurable business impact Cross-Channel Experience Design • Lead the design of unified customer experiences that leverage behavioral data, preferences, and context across web, mobile app, email campaigns, and call center interactions • Ensure personalization engines deliver relevant content, product recommendations, and messaging that adapts based on customer journey stage and channel preferences • Collaborate with UX/UI teams to create intuitive, personalized interfaces that enhance customer engagement and conversion rates Product Development & Management • Own the product lifecycle for personalization platforms, machine learning algorithms, and customer data integration systems • Work closely with engineering teams to implement scalable personalization solutions that can handle enterprise-level traffic and data volumes • Manage technical requirements for real-time personalization engines, A/B testing frameworks, and customer segmentation tools Data-Driven Decision Making • Analyze customer behavior patterns, engagement metrics, and conversion data to identify personalization opportunities and measure success • Establish testing methodologies to continuously optimize personalized experiences and validate new features • Partner with data science teams to enhance machine learning models that power recommendation engines and predictive analytics Stakeholder Collaboration • Work closely with marketing, sales, customer service, and IT teams to ensure personalization initiatives align with broader customer experience strategies • Coordinate with call center operations to ensure agents have access to customer personalization insights for enhanced service delivery • Collaborate with legal and compliance teams to ensure all personalization efforts meet privacy regulations and data protection standards Required Qualifications: • Bachelor's degree in Business, Marketing, Computer Science, or related field; MBA preferred • 8+ years of product management experience with at least 3 years focused on personalization, customer experience, or digital marketing technologies • Proven track record of successfully launching and scaling personalization products across multiple channels • Deep understanding of customer data platforms, marketing automation tools, and personalization technologies • Experience with A/B testing methodologies, analytics platforms, and performance measurement frameworks • Strong technical acumen with ability to work effectively with engineering and data science teams • Understanding of business value related to features and functions • Outstanding communication, presentation, and leadership skills • Sharp analytical and problem-solving skills to overcome obstacles and challenges • Ability to effectively manage conflicting needs of stakeholders • High accountability to ensure the product is delivered flawlessly Preferred Qualifications: • Experience in financial services, retail, or other customer-centric industries • Knowledge of machine learning applications in personalization and recommendation systems • Familiarity with privacy regulations such as GDPR, CCPA, and their impact on personalization strategies • Previous experience managing products that integrate with call center technologies and customer service platforms • Demonstrated success in driving measurable improvements in customer engagement and conversion metrics Success Metrics: • Increase in customer engagement rates across all channels • Improvement in conversion rates and revenue per customer • Enhanced customer satisfaction scores and Net Promoter Score • Successful delivery of personalization features on time and within budget • Growth in cross-channel customer retention and lifetime value • This role offers the opportunity to shape how customers experience our brand across every interaction, using cutting-edge technology and data insights to create meaningful, personalized connections that drive both customer satisfaction and business growth.

Design, facilitate, and document crisis management tabletop exercises, collaborate with stakeholders, and support training and program management. | 3-5 years experience in incident management or business continuity, strong facilitation and communication skills, and a bachelor's degree. | Job Title - Business Operations - Business Analyst III Location - Remote Duration - 6+ Months Crisis Management Exercise Design and Delivery Specialist Crisis management analyst with 3-5 years of experience to create and facilitate tabletop exercises to enhance the crisis readiness of XFN teams Backgrounds: experience working in crisis management or business continuity for tech company, banking or fintech background Background in adult education and training / delivery Responsibilities Design and development: Create realistic and customized scenarios for tabletop exercises, including potential developments or "injects" that challenge participants. Facilitation: Support facilitation of exercises in a low-stress, "no-fault" environment, guiding participants through the scenario and encouraging open discussion. Coordination and collaboration: Work with internal stakeholders (e.g., IT, legal, communications, executives) and external partners to ensure exercise objectives align with business goals and risk management strategies. Documentation and reporting: Capture observations and key takeaways during the exercise. Produce a detailed After-Action Report (AAR) summarizing findings, identifying gaps, and providing actionable recommendations for improvement. Follow-up and improvement: Track and ensure that action items identified in the AAR are addressed. Update incident response plans, policies, and procedures based on lessons learned. Training and program management: Assist in developing and delivering training programs that support exercise objectives. For more senior roles, this includes managing the overall incident readiness program. Additional responsibilities as assigned, including potentially after hours support as needed occasionally. Contribute to defined, scoped, and agreed-upon initiatives that bolster resilience programs. Required qualifications Experience: 3 5 years of experience in incident management, business continuity, emergency management, or a related field. Technical knowledge : In-depth knowledge of Business Continuity and Crisis Management frameworks leveraged to focus on all-hazards approach to exercises. Core competencies Strong facilitation skills: The ability to lead group discussions effectively, manage group dynamics, and engage diverse audiences. Excellent communication skills: Clear and concise writing for reports and the ability to interface with both technical and non-technical staff, including executive leadership. Analytical skills: The ability to assess exercise outcomes, identify strengths and weaknesses in plans, and pinpoint areas for improvement. Time management and organization: The capability to manage multiple tasks and keep the exercise on schedule. Conflict management: The ability to navigate disagreements in a collaborative, no-fault environment to draw out answers and solutions. Bachelor's degree required

Provide development, maintenance, and production support for DDS applications using Python and SQL, and engage directly with customers and stakeholders. | Must have strong skills in data analysis, Python, and SQL, with experience in data analysis tools and good communication skills. | Detailed Job Description Engaged with customer on providing development, maintenance, and production support services in a DevOps model for DDS applications. Requirement is for a Python/ Data Analyst lead Must Have Skills (Top 3 skills only) Data Analysis, SQL, Python Experience in data analysis tools Nice to have skills (Top 2 only) Retail domain experience Top 3 responsibilities you would expect the subcon to shoulder and execute: Strong development experience in Data Analysis/Python/SQL Experience in data analysis tools Good communication skills (Verbal & Written) to directly interact with customer and business stakeholders

Develop and execute data analysis solutions using Python and SQL, leveraging data analysis tools to generate insights. | 6-8 years of experience with strong skills in data analysis, SQL, and Python, preferably with experience in data analysis tools. | Must Have Skills (Top 3 skills only) Technical skills required are below Data Analysis, SQL, Python Experience in data analysis tools Nice to have skills (Top 2 only) Retail domain experience Top 3 responsibilities you would expect the subcon to shoulder and execute: Strong development experience in Data Analysis/Python/SQL Experience in data analysis tools Required Experience 6-8 years of experience

Prepare and review tax returns, conduct tax research, support trade compliance and customs documentation, and assist with audit and data integrity processes. | Experience in tax preparation and compliance, knowledge of export and customs documentation, ability to support audit processes and maintain data integrity. | Title – Tax Contractor Location – Denver, CO Duration – 3 months with possible extension Tax Contractor, you will be responsible for providing specialized tax services and support to ensure compliance and optimize tax strategies. Preparing and reviewing tax returns and related documents to ensure accuracy and compliance with relevant tax laws and regulations. Conducting tax research and analysis to provide insights and recommendations on various tax issues and strategies. Assisting in the development and implementation of tax planning strategies to minimize tax liabilities. Collaborating with clients and internal teams to address tax-related inquiries and provide technical support. Keeping up-to-date with changes in tax laws and regulations to ensure ongoing compliance and inform strategic decisions. • Prepare export documentation for rack servers and coordinate global shipments with the Logistics team • Manage recordkeeping: organize shipment documents received from third-party partners into appropriate folders on the shared drive for audit readiness • Support incoming communications from the Trade Compliance email alias and route inquiries to the appropriate team members (MKC: monitor the group email inbox) • Assist with product classification for purchased items (MKC: review classifications received from suppliers or locate on supplier websites) • Provide administrative support for customs statements in the US and Canada (MKC: monitor payment to CBP, make sure payments are actioned) • Support post-clearance audit process improvement and automation initiatives (MKC: would like to look at how they might improve use of IOR services – opportunity to look into their import process) • Support Product Profile audit: ensure data integrity in the system/database (MKC: verify data in Questaweb and look for missing data) • Support Customer Profile audit: ensure data integrity in the system/database (MKC: verify data in Questaweb and look for missing data) • Monitor Sales Order data integrity (MKC: verify data in Questaweb and looking for miss data) • Support Restricted Screening ET_PB01