eTeam Inc.

Compensation

Full Description

Job Title - Business Operations - Business Analyst III Location - Remote Duration - 6+ Months Crisis Management Exercise Design and Delivery Specialist Crisis management analyst with 3-5 years of experience to create and facilitate tabletop exercises to enhance the crisis readiness of XFN teams Backgrounds: experience working in crisis management or business continuity for tech company, banking or fintech background Background in adult education and training / delivery Responsibilities Design and development: Create realistic and customized scenarios for tabletop exercises, including potential developments or "injects" that challenge participants. Facilitation: Support facilitation of exercises in a low-stress, "no-fault" environment, guiding participants through the scenario and encouraging open discussion. Coordination and collaboration: Work with internal stakeholders (e.g., IT, legal, communications, executives) and external partners to ensure exercise objectives align with business goals and risk management strategies. Documentation and reporting: Capture observations and key takeaways during the exercise. Produce a detailed After-Action Report (AAR) summarizing findings, identifying gaps, and providing actionable recommendations for improvement. Follow-up and improvement: Track and ensure that action items identified in the AAR are addressed. Update incident response plans, policies, and procedures based on lessons learned. Training and program management: Assist in developing and delivering training programs that support exercise objectives. For more senior roles, this includes managing the overall incident readiness program. Additional responsibilities as assigned, including potentially after hours support as needed occasionally. Contribute to defined, scoped, and agreed-upon initiatives that bolster resilience programs. Required qualifications Experience: 3 5 years of experience in incident management, business continuity, emergency management, or a related field. Technical knowledge : In-depth knowledge of Business Continuity and Crisis Management frameworks leveraged to focus on all-hazards approach to exercises. Core competencies Strong facilitation skills: The ability to lead group discussions effectively, manage group dynamics, and engage diverse audiences. Excellent communication skills: Clear and concise writing for reports and the ability to interface with both technical and non-technical staff, including executive leadership. Analytical skills: The ability to assess exercise outcomes, identify strengths and weaknesses in plans, and pinpoint areas for improvement. Time management and organization: The capability to manage multiple tasks and keep the exercise on schedule. Conflict management: The ability to navigate disagreements in a collaborative, no-fault environment to draw out answers and solutions. Bachelor's degree required