Equip Health

Provide support to caregivers regarding meal planning, nutritional questions, and behavioral challenges via chat, with escalation to phone or video support as needed. | Minimum of a bachelor's degree, RDN credential, and eating disorder experience preferred; strong communication skills and ability to work in a fast-paced environment. | About Equip Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health. Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture. Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families. About the Role The Meal Support Specialist will be responsible for providing direct support to caregivers of Equip patients by providing guidance for meal-related questions and challenges. This includes offering recommendations on meal planning approaches, answering nutrition questions, and coaching caregivers in navigating mealtimes, including skills and strategies for responding to behavioral challenges. Responsibilities Via a chat hotline, sufficiently answer incoming inquiries related to meal planning, nutritional needs, and behavioral challenges in a timely, professional, and supportive manner in line with that patients’ individualized treatment and meal plans as well as Equip protocols and treatment philosophy. Convert escalated or complex inquiries to phone or video support to ensure timely resolution. Monitor the chat queue to ensure timely responses, prioritizing multiple conversations at once while maintaining quality and professionalism. Complete administrative tasks including documentation of interactions and messaging triage/response as appropriate. Maintain patient confidentiality and adherence to all company policies and procedures. Deliver on response time, resolution and satisfaction SLAs. Participate in required training and internal meetings. Perform other duties as assigned. Qualifications Minimum of a bachelor's degree at a US accredited university or college and course work accredited or approved by the Accreditation Council for Education in Nutrition and Dietetics (ACEND) and an RDN credential. Licensed RDN required, and eating disorder experience preferred. Exposure to family based eating disorder treatment approaches and providing meal support preferred. Strong skills in communication and collaboration with diverse teams. Experience working on interdisciplinary teams. Organized and results-driven. Ability to understand and balance business needs and clinical priorities. Comfortable in a fast-paced environment, subject to rapid change and innovation. Schedule Requirements: Minimum of 4 shifts per week required, primarily morning/early afternoon At least one weekend shift (Saturday or Sunday) required per week Primary shift: 8:00am–2:00pm EST Afternoon shifts (2:00pm–9:00pm EST) occasionally available for candidates with flexibility Occasional schedule adjustments for clinical coverage preferred Compensation & Benefits Package Compensation: Hourly: $35 Benefits: Employee Assistance Program (EAP), a company-paid resource for mental health, legal services, financial support, and more! 401K Retirement Plan! Work From Home Additional Perks: $50/month stipend added directly to an employee’s paycheck to cover home internet expenses. Company Laptop. Physical Demands Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed. At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law. Our dedication to equitable access, which is core to our mission, extends to how we build our "village." In line with our commitment to Diversity, Equity, Inclusion, and Belonging (DEIB), we are dedicated to an accessible hiring process where all candidates feel a true sense of belonging. If you require a reasonable accommodation to complete your application, interview, or perform the essential functions of a role, we invite you to reach out to our People team at accommodations@equip.health. #LI-Remote

Support and troubleshoot Equip's products for internal and external users, analyze patterns in issues, and improve support workflows. | Bachelor's in a related field, 4+ years in product application support or IT helpdesk, troubleshooting skills, experience with databases and enterprise platforms, and excellent communication skills. | About Equip Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health. Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture. Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families. About the role As a Product Support Analyst II, this role will play a pivotal role in supporting both our in-house products, supporting end users and serving as a helpdesk resource, helping to resolve our employees' issues. We strive to provide a seamless, considerate, and efficient product experience for our patients, families, and providers. From creating processes, to driving metrics and insights from our customers back to the technology team, to providing top-notch product support to our patients and families, your impact on Equip will greatly enhance our user experience. The person in this role needs to be comfortable with ambiguity, putting some order to chaos, and advocating for our customers. The Product Support Analyst II will possess a background in helpdesk customer service, coupled with a keen interest in mastering Equip’s platform. They should exhibit a capacity for delving into, comprehending, and explaining technical details to both technical and non-technical individuals with clarity and ease. Responsibilities Deliver prompt, courteous, and effective support to both external users and internal employees encountering product or technical issues. Investigate and troubleshoot software and platform-related problems reported by users via various channels (phone, email, chat, etc.). Proactively identify patterns in customer issues and communicate actionable insights. Escalate unresolved or complex issues to appropriate internal teams and follow through to ensure resolution. Comfortable navigating ambiguous situations. Maintain and improve internal and external documentation, ensuring resources are clear, accurate, and up to date. Contribute to the creation and optimization of support workflows, processes, and tools to drive team efficiency and user satisfaction. Collaborate cross-functionally in a fast-paced environment, demonstrating adaptability and an ability to manage competing priorities. Participate in after-hours or weekend support as needed to meet business demands. Perform other duties as assigned. Qualifications A bachelor's degree in computer science, information technology, engineering, or a related field. 4+ years of experience in product application support, IT Helpdesk, or a similar customer-facing technical role. Ability to work 8 am - 5 pm EST. Demonstrated troubleshooting and analytical skills, with a proactive, solutions-focused mindset. Quick learner with a strong interest in mastering new technologies and systems, including Equip’s platform. Excellent verbal and written communication skills, with an ability to explain technical concepts to both technical and non-technical users. Effective multitasker who can manage multiple tickets, priorities, and stakeholders in a fast-paced environment. Working knowledge of databases, with experience using database tools to investigate data-related issues. Experience with MDM Admin (ideally Jumpcloud), GSuite Admin, Mac Support, PC Support, SAAS support, JIRA or other ticketing systems. Experience with Postman, AWS Console Admin, Salesforce, or other enterprise platforms is a plus. Fluency in Spanish is a strong plus, particularly for supporting our bilingual users. Benefits Time Off: Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays. Medical Benefits: Competitive Medical, Dental, Vision, Life, and AD&D insurance. Equip pays for a significant percentage of benefits premiums for individuals and families. Maven, a company paid reproductive and family care benefit for all employees. Employee Assistance Program (EAP), a company paid resource for mental health, legal services, financial support, and more! Other Benefits Work From Home Additional Perks: $50/month stipend added directly to an employee’s paycheck to cover home internet expenses. One-time work from home stipend of up to $500. Physical Demands Work is performed 100% from home with requirement to travel once or twice a year for in-person meetings. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed. #LI-Remote At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law. Our dedication to equitable access, which is core to our mission, extends to how we build our "village." In line with our commitment to Diversity, Equity, Inclusion, and Belonging (DEIB), we are dedicated to an accessible hiring process where all candidates feel a true sense of belonging. If you require a reasonable accommodation to complete your application, interview, or perform the essential functions of a role, we invite you to reach out to our People team at accommodations@equip.health. #LI-Remote

Ensure adherence to healthcare regulations, conduct audits, and develop compliance policies for a virtual healthcare organization. | 8+ years in healthcare compliance or clinical operations, Medicaid experience, multi-state virtual care regulations knowledge, audit management skills. | About Equip Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health. Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture. Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families. About the role The Healthcare Compliance Director will be responsible for leading the healthcare compliance function at Equip, ensuring that care operations, care delivery, clinical documentation, and cross-functional processes maintain regulatory, ethical, and quality standards. The Healthcare Compliance Director will report to the Chief Legal Officer, and proactively identify operational and clinical risks, drive remediation, and ensure clinical programs scale safely and compliantly. Responsibilities Ensure adherence to federal, state, local, and payer regulations and contractual obligations in collaboration with Legal and Equip’s Privacy and Security Officers, staying current with evolving healthcare laws, including Medicaid requirements, and implement accreditation standards (e.g., The Joint Commission). Develop, review, and update compliance policies, governance documents, and SOPs with clinical leaders, ensuring policies reflect current regulations. Conduct internal compliance audits, focusing on high-risk workflows, and report material findings to relevant leaders across the organization. Work cross-functionally to support external audits, monitor medical records as well as billing and coding for documentation and quality alignment. Perform clinical risk assessments and track corrective actions for sustainable remediation. Develop and deliver tailored compliance trainings, including regulatory updates, risk themes, onboarding integration, and annual targeted sessions based on audit insights. Investigate compliance violations and incidents and manage compliance reporting systems, document incidents with root-cause analysis, and coordinate reporting with Legal and HR as required. Identify and report any potential compliance risks within business workflows, cross-functional processes, and implement corrective actions and enforce Legal guidance on fraud, waste, and abuse. Maintain all clinical compliance documentation, logs, registers, and evidence and create audit records and prepare leadership reports with actionable insights. Liaise with payors and regulatory bodies, collaborate with internal and outside legal counsel on risk alignment, report systemic trends/mitigation progress to leadership, and support external audits (e.g. accreditation, payor, etc.). Perform other duties as assigned. Qualifications 8+ years of experience in healthcare compliance, clinical operations, or clinical quality & safety. A strong understanding of both clinical operations and the broader healthcare ecosystem, including reimbursement and policy landscapes. Expertise in federal, state, and payor regulations, accreditation standards, and clinical governance frameworks. Medicaid experience required. Experience with multi-state virtual care regulations and clinical compliance. Demonstrated experience successfully managing audits and investigations, identifying issues and incidents, and managing cross-functional coordination to implement corrective action and remediation plans. Experience with clinical documentation compliance, coding/billing compliance, and high-risk workflow oversight, with a demonstrated ability to interpret trends, evaluate exposure, and guide sustainable remediation. Outstanding verbal and written communication skills, with a talent for translating regulations into operational guidance and gaining buy-in as well as cultivating and maintaining relationships. Time Off: Flex PTO (3-5 wks/year recommended) + 11 paid company holidays. Generous parental leave. Core Benefits: Competitive Medical, Dental, and Vision plans with generous employer contributions for both individuals and families. Company-paid Short-Term Disability, Long-Term Disability, Life and AD&D insurance. Company-paid partnership with Maven Clinic to provide comprehensive reproductive and family care resources. Employee Assistance Program (EAP), a company-paid resource for mental health, legal services, financial support, and more! 401(k) retirement plan. Physical Demands Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed. At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law. Our dedication to equitable access, which is core to our mission, extends to how we build our "village." In line with our commitment to Diversity, Equity, Inclusion, and Belonging (DEIB), we are dedicated to an accessible hiring process where all candidates feel a true sense of belonging. If you require a reasonable accommodation to complete your application, interview, or perform the essential functions of a role, we invite you to reach out to our People team at accommodations@equip.health. #LI-Remote

Lead content strategy and design for patient engagement in a behavioral health platform, collaborating across teams and managing content systems. | Over 8 years in content strategy or UX writing, experience in health-tech, leadership in content teams, and proficiency with CMS and engagement platforms. | About Equip Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health. Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture. Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families. About the role The Director, Product Content will be responsible for the strategy, development and execution of patient- and caregiver-facing content to continuously drive engagement in Equip treatment. This role will be responsible for crafting an ecosystem of content that ensures every product message resonates and aligns with Equip’s evidence-based treatment model and overall brand strategy. This role requires a strategic thinker who can also effectively drive execution to translate clinical research and best practices into engaging and clear content that builds trust and empowers patients to achieve success in treatment. Responsibilities Content Engagement Strategy & Execution Lead a core pillar of our product organization, Product Content, to drive patient behavior, enabling treatment engagement and patient retention. Map the content journey across all patient, caregiver, and provider touchpoints (including microcopy, onboarding flows, in-app messaging, automated notifications, behavioral nudges, educational modules, and clinical documentation) to drive treatment engagement, ensure clinical appropriateness, and align with brand guidelines. Build and maintain a content design system that provides guidelines for tone, voice, terminology, and consistency across the treatment journey to meet the needs of diverse demographics, including varying age groups, cultural backgrounds, and levels of health literacy. Build and oversee the systems, tools, and workflows that allow content to be deployed efficiently across multiple platforms. Cross-Functional Leadership Partner with Clinical Programs to translate evidence-based protocols into engaging, accessible digital content and to pioneer new ways of delivering treatment through digital interventions and behavioral science. Partner with Product Management and Product Designers to influence the product roadmap and UI/UX through a "content-first" design lens. Team Management & Accountability Use qualitative research and data analytics to measure the impact of content on patient engagement and clinical outcomes; Refine strategy and improve messaging to drive business objectives. Recruit, mentor, and lead a small but mighty team of content designers and operators, fostering a culture of excellence, empathy, and data-driven iteration. Perform other duties as assigned. Qualifications 8+ years in Content Strategy, UX Writing, or Content Design, with at least 3+ years in a Director-level or people-management role. Proven ability to develop, lead, and execute content strategy for large scale projects or products. Experience in Health-Tech or Behavioral Health: Must have experience designing for regulated environments or complex health journeys. Proven Leadership: Experience building and scaling content teams and systems from the ground up. Technical Proficiency: Deep understanding of CMS architecture and customer engagement platforms like Braze, Hubspot or Iterable. Demonstrated ability to effectively collaborate cross-functionally and influence stakeholders without formal authority. Strong writing, editing, and communication skills, with the ability to adapt tone and complexity for patient audiences and effectively translate information between clinical, technical, and business stakeholders. Data-driven approach to decision making with experience setting and tracking meaningful metrics. Benefits Time Off: Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays. Medical Benefits: Competitive Medical, Dental, Vision, Life, and AD&D insurance. Equip pays for a significant percentage of benefits premiums for individuals and families. Maven, a company paid reproductive and family care benefit for all employees. Employee Assistance Program (EAP), a company paid resource for mental health, legal services, financial support, and more! Other Benefits Work From Home Additional Perks: $50/month stipend added directly to an employee’s paycheck to cover home internet expenses. One-time work from home stipend of up to $500. Physical Demands Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed. At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law. Our dedication to equitable access, which is core to our mission, extends to how we build our "village." In line with our commitment to Diversity, Equity, Inclusion, and Belonging (DEIB), we are dedicated to an accessible hiring process where all candidates feel a true sense of belonging. If you require a reasonable accommodation to complete your application, interview, or perform the essential functions of a role, we invite you to reach out to our People team at accommodations@equip.health. #LI-Remote

Design, develop, and maintain scalable cloud-based healthcare web applications, support releases and production issues, and mentor junior engineers. | 5+ years software development experience with Java, JavaScript/React, relational databases, AWS, microservices, Agile environment, and strong communication skills. | About Equip Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health. Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture. Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families. About the Role Equip is looking for a full-stack Senior Software Development Engineer (SDE). The Senior SDE will be responsible for building new health care web applications and supporting existing ones in the Cloud. This role will also be responsible for supporting releases, monitoring, triaging and fixing production issues, and timely execution of projects. As a Senior SDE, you should be able to design new features, communicate clearly, work across multiple facets of the project, and help mentor less experienced developers. This role will have a strong analytic capability coupled with a passion for creating elegant solutions and a deep appreciation of systems design. Responsibilities • Write clean, scalable software following industry best practices. • Use leading-edge software development best practices and modern tools and libraries. • Strong knowledge and experience in designing for and implementing solutions in the cloud (AWS). • Follow best practices, such as automated testing, thorough PR reviews, failing fast, etc. • Develop documentation and proposals to explain existing and proposed architectures and designs. • Assist in planning, estimating, and scheduling development work. • Help plan technical execution by balancing feature delivery, tech debt reduction, and maintainable & performant design. • Mentor and inspire junior and mid-level engineers; lead by example. • Become an expert in your domain area and be very familiar with the other domains. • Perform other duties as assigned. Required Qualifications • 4 year degree in software engineering, computer science, or similar field; or equivalent work experience. • 5+ years of software development experience with at least one full cycle implementation. • Experience with the below technology stack: • Java • JavaScript/React. • Relational database • AWS • Ability to write clear, maintainable, extensible and testable code. • Experience designing and implementing web or mobile applications with a microservice back end. • Experience in building highly scalable and performant distributed systems with high availability. • Designs, develops, and approves end-to-end functionality of a product line, platform, or infrastructure. • Experience communicating and coordinating with the engineering and product teams. • Experience working in and contributing to an Agile environment. • Understanding of common web protocols such as ReST, OAuth, etc. • Flexibility to work in Eastern/Central time zones. Benefits Time Off: • Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays. Medical Benefits: • Competitive Medical, Dental, Vision, Life, and AD&D insurance. • Equip pays for a significant percentage of benefits premiums for individuals and families. • Maven, a company paid reproductive and family care benefit for all employees. • Employee Assistance Program (EAP), a company paid resource for mental health, legal services, financial support, and more! Other Benefits Work From Home Additional Perks: • $50/month stipend added directly to an employee’s paycheck to cover home internet expenses. • One-time work from home stipend of up to $500. Physical Demands Work is performed 100% from home with requirement to travel once or twice a year for in-person meetings. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed. At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law. #LI-Remote

The Recruiting Coordinator will coordinate interviews, manage communications, and ensure a seamless hiring process. They will serve as the primary liaison for candidates and assist with onboarding logistics. | Candidates should have at least 1 year of experience in a recruiting coordinator role or similar. Proficiency with Applicant Tracking Systems and familiarity with Google Workspace is required. | About Equip Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health. Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture. Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families. About the role We're seeking a contract Recruiting Coordinator to join our Talent Acquisition team. In this role, you'll be the backbone for TA ensuring our hiring process is seamless and positive for all involved. You'll coordinate schedules, manage communications, and keep our operations running smoothly—all while providing an exceptional experience for candidates, recruiters, and hiring managers alike. Responsibilities Coordinate Interviews: Schedule interviews across multiple time zones, ensuring efficiency and a positive experience for candidates and interviewers. Candidate Point of Contact: Serve as the primary liaison for candidates, providing timely updates and support throughout their hiring journey. Manage Job Postings: Oversee job postings on various platforms and track applicant flow within our Applicant Tracking System (ATS). Maintain Records: Keep meticulous records of candidate progress, feedback, and hiring metrics in the ATS. Collaborate with Teams: Work closely with recruiters and hiring managers to prepare and distribute interview materials and candidate information. Assist with Onboarding: Partner with the People Operations team on offer letters, onboarding logistics, and cross-functional initiatives as needed. Improve Processes: Identify opportunities to streamline and enhance processes to support a high-volume recruiting environment. Qualifications Experience: 1+ years as a Recruiting Coordinator or in a similar role. Technical Skills: Proficiency with Applicant Tracking Systems (e.g., Ashby, Greenhouse, or similar). Process Improvement: Experience identifying opportunities to streamline scheduling processes for high-volume recruiting teams. Technical Proficiency: Familiarity with Google Workspace and scheduling tools. Physical Demands Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed. Compensation: $35-40 / hour At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law. #LI-Remote

Provide prompt and technically sound support to internal users while diagnosing and resolving complex issues across various technology platforms. Create and maintain documentation to improve efficiency and ensure audit readiness. | Candidates should have 3-6 years of experience in IT support within a SaaS/cloud-first environment and demonstrate strong troubleshooting skills. A solid understanding of systems and network fundamentals, as well as experience with identity and access management, is essential. | About Equip Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health. Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture. Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families. About the role As an IT Support Analyst II, you’ll be a front-line technical resource for our employees and clinical teams. Your mission is to deliver a reliable, considerate, and secure technology experience. You will diagnose complex issues across endpoints, identity, networks, and collaboration platforms; create scalable SOPs; drive support metrics; and keep tickets and changes audit-ready. You’re comfortable with ambiguity and advocating for users while balancing reliability, risk, and security. In practice, you’ll apply disciplined, hypothesis-driven troubleshooting—isolating client, network, authentication, service, and data layers—using strong OS and HTTP/DNS fundamentals and CLI fluency to inspect logs, processes/services, and run basic network/HTTP checks. Responsibilities Provide prompt, courteous, and technically sound support to internal users; triage, investigate, and resolve complex issues across endpoints, identity/access, networks, and core business applications; document root cause and prevention. Read system/auth/network logs and use the CLI to diagnose issues; run basic HTTP/DNS/network checks to isolate faults. Own hardware/software troubleshooting and serve as an escalation point for the service desk. Create and maintain SOPs/runbooks and knowledge articles that reduce time to resolution and re-opens. Track and report support KPIs (e.g., time to first response, MTTR, re-open rate, SLA attainment) and recommend process improvements. Maintain accurate tickets, change records, and asset details so work is reviewable and audit-ready (privacy/security aware). Contribute to endpoint hygiene (patching coordination, baseline configuration checks) with platform owners. Provide training and guidance to users on secure and effective technology usage. Perform other duties as assigned. Qualifications 3–6 years of experience in IT support or service desk within a SaaS/cloud-first environment. Demonstrated troubleshooting discipline: hypothesis-driven; isolates client, network, authentication, service, and data layers; verifies the fix. Solid systems & network fundamentals: OS basics, HTTP/DNS concepts, authentication flows. Identity & access experience: user lifecycle (joiner/mover/leaver), MFA, least-privilege principles. CLI fluency for day-to-day troubleshooting (navigating files, reading logs, inspecting processes/services, basic network/HTTP checks). Communication skills to translate technical detail for non-technical audiences and write clear tickets/SOPs. Process & governance mindset: follows change/control practices and keeps artifacts inspection-ready. Data literacy: uses spreadsheets/queries to track KPIs and drive evidence-based improvements. Core hours 8:00 a.m.–5:00 p.m. ET, with occasional after-hours support for priority incidents. Benefits Time Off: Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays. Medical Benefits: Competitive Medical, Dental, Vision, Life, and AD&D insurance. Equip pays for a significant percentage of benefits premiums for individuals and families. Maven, a company paid reproductive and family care benefit for all employees. Employee Assistance Program (EAP), a company paid resource for mental health, legal services, financial support, and more! Physical Demands Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed. At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law. #LI-Remote