EPIC Health System LLC

Lead large-scale technology and business transformation programs across global organizations. | Experienced in senior leadership with healthcare operations, primary care knowledge, and value-based care models. | Director of Operations (DOO) – Primary Care Services Location: Southfield, MI (On-Site with Local Travel Across All Locations) Employment Type: Full-Time Position Summary Epic Health is seeking a dynamic and experienced Director of Operations (DOO) to oversee our Primary Care Service Lines, including Internal Medicine, Family Medicine, and Pediatrics. This senior leadership role is responsible for driving clinical efficiency, regulatory compliance, financial performance, quality outcomes, and strategic collaboration across our primary care practices. The DOO will also oversee elements of Patient-Centered Medical Home (PCMH) implementation, population health, and integrated value-based care initiatives while coordinating cross-departmental alignment with Diagnostics, Specialty Services, and Care Management. Key Responsibilities • Provide leadership and oversight of operations across all Primary Care service lines. • Develop and implement workflow optimization, standard operating procedures (SOPs), and scheduling models to enhance patient access and throughput. • Lead quality improvement initiatives focused on PCMH transformation, preventive care, chronic disease management, and value-based metrics. • Ensure alignment and collaboration with Diagnostic Services (Lab/Radiology), Specialty Services, and Care Management programs. • Monitor operational performance, including visit volume, provider productivity, and access metrics. • Oversee recruitment, onboarding, training, and performance management of clinical and administrative staff. • Direct departmental budgeting, forecasting, and expense control. • Ensure compliance with CMS guidelines, NCQA PCMH recognition, and HIPAA regulations. • Integrate population health strategies, including HEDIS/STAR metric tracking, RAF/MIPS optimization, and panel management. • Partner with IT and EHR teams to maintain effective digital workflows, data integrity, and reporting. • Collaborate with clinical and executive leadership on strategic growth, service line expansion, and community outreach. • Other job duties as assigned. Travel Requirement Travel is mandatory and could be up to 75% covering all Michigan locations. Minimum Qualifications • Bachelor’s degree in Healthcare Administration, Business, Public Health, Nursing, or related field. • Minimum 5 years of experience in a senior leadership role overseeing ambulatory primary care operations. • Knowledge of PCMH, NCQA standards, and primary care value-based care models. • Familiarity with pediatric, family medicine, and adult medicine care models. • Working knowledge of Athena or similar EHR systems. • Demonstrated experience managing multisite primary care networks. • Proficiency in healthcare operations analytics and quality reporting. Preferred Qualifications • Master’s degree (MHA, MPH, MBA, MSN or equivalent). • Certification in Lean, Six Sigma, or Project Management. • Experience with ACO REACH, MSSP, or Medicaid/Medicare VBC contracts. • Previous involvement in PCMH certification or recertification efforts. • Pediatric and adult medicine operational integration experience. Core Competencies • Team leadership and culture development • Operational standardization and scaling • Primary care quality and value performance • Cross-functional collaboration • Financial and regulatory management Performance Metrics • Patient access (same-day appointment availability, panel management) • Visit volume, provider productivity, and encounter capture • HEDIS, STAR, and quality metric performance • Staff satisfaction and retention rates • Cost management and operational efficiency • PCMH certification and audit readiness Application Requirements Applicants will be screened based on the following: • 5+ years of experience in a leadership role within primary care operations • Track record of improving patient access, quality performance, and team efficiency • Educational and credentialing background aligned with primary care leadership • Familiarity with value-based care models and PCMH certification • Demonstrated ability to work collaboratively across departments What We Offer • Competitive Salary • Health, Dental, Vision, Life, and Disability Insurance • 401(k) Retirement Plan • Generous PTO and Paid Holidays • Professional Development and Growth Opportunities • A mission-driven, supportive team environment focused on delivering innovative, high-quality care Why Join EPIC Health? At EPIC Health, we are a patient-first, outcomes-driven multispecialty healthcare organization committed to delivering coordinated, accessible, and quality care. This role offers the opportunity to shape the future of our primary care model and work alongside an experienced leadership team focused on growth, excellence, and population health. EPIC Health is more than a healthcare provider—we are building the future of care for our communities. Ready to Lead Change? If you’re ready to bring your leadership, vision, and operational expertise to a team that’s redefining healthcare, we want to meet you. Apply today at www.epichs.org and become part of something truly EPIC. Background checks are required for this role.

Lead coordination and execution of physician practice acquisitions ensuring seamless transitions and risk management. | Bachelor's degree and 3-5+ years project management experience with proficiency in project management software like Smartsheet. | ACQUISITION PROJECT MANAGER Location: Southfield, MI (On-Site) Employment Type: Full-Time POSITION SUMMARY The Acquisition Project Manager is responsible for leading the day-to-day coordination and execution of physician practice acquisitions from Letter of Intent (LOI) through Go-Live and post-acquisition stabilization. This role serves as the central coordinator for each acquisition, maintaining the integrated project timeline, driving cross-functional collaboration, managing risks, and ensuring every milestone is completed on time and within scope. Working closely with Operations, Human Resources, IT, Revenue Cycle, Credentialing, Legal, Finance, Marketing, Facilities, Compliance, Clinical Operations, and Executive Leadership, the Acquisition Project Manager ensures a seamless transition of newly acquired practices while providing leadership with clear project visibility, status updates, and proactive risk management. ---------------------------------------- WHAT YOU'LL DO PROJECT MANAGEMENT & EXECUTION * Own and maintain the master acquisition project plan from pre-acquisition through post-Go-Live stabilization. * Develop and manage detailed project plans, timelines, milestones, and dependencies for multiple concurrent acquisitions. * Monitor project health, critical paths, deliverables, and overall execution. * Facilitate recurring project meetings, document meeting minutes, decisions, and action items. * Track deliverables through completion while ensuring projects remain on schedule and within scope. * Proactively identify schedule risks, resource constraints, and roadblocks, escalating issues when appropriate. CROSS-FUNCTIONAL COORDINATION * Coordinate activities across all shared service departments, including Operations, HR, IT, Revenue Cycle, Credentialing, Legal, Finance, Marketing, Facilities, Compliance, and Clinical Operations. * Ensure departments understand upcoming deliverables, timelines, dependencies, and resource requirements. * Maintain alignment and accountability across teams throughout the acquisition lifecycle. ACQUISITION READINESS Coordinate and validate readiness across all operational areas, including: * Facility readiness * Staffing and onboarding * Technology and infrastructure * Clinical operations * Revenue Cycle * EHR implementation * Credentialing and compliance * Regulatory requirements * Patient communications * Vendor transitions * Operational Go-Live preparedness Ensure all pre-Go-Live milestones and readiness activities are successfully completed before implementation. RISK MANAGEMENT * Identify project risks, issues, assumptions, and dependencies early. * Develop mitigation and contingency plans. * Manage project changes and coordinate issue resolution across departments. * Escalate unresolved risks and critical issues to leadership as needed. STAKEHOLDER COMMUNICATION Serve as the primary project coordinator between: * Physician Leadership * Executive Leadership * Practice Leadership * Shared Service Departments * Implementation Teams * External Partners and Vendors Provide consistent communication, executive status updates, and project reporting while ensuring stakeholders remain informed throughout the project lifecycle. DOCUMENTATION & GOVERNANCE Maintain accurate and organized project documentation, including: * Integrated Master Schedule (Gantt) * RAID Logs (Risks, Assumptions, Issues & Dependencies) * Meeting Minutes * Decision Logs * Executive Status Reports * Project Dashboards * Action Item Trackers * Readiness Assessments * Go-Live Checklists * Lessons Learned Ensure all documentation remains current, accessible, and audit-ready. ---------------------------------------- WHAT YOU BRING REQUIRED QUALIFICATIONS * Bachelor's degree in Business, Healthcare Administration, Project Management, or a related field. * 3–5+ years of project management experience, preferably in healthcare operations, physician practice management, healthcare IT, mergers & acquisitions, or implementation projects. * Experience managing multiple complex projects simultaneously. * Strong project management, planning, organizational, and time management skills. * Experience coordinating cross-functional teams without direct supervisory authority. * Excellent written, verbal, and presentation communication skills. * Strong analytical, critical thinking, and problem-solving abilities. * Proficiency with Microsoft Project, Smartsheet, Excel, or similar project management software. PREFERRED QUALIFICATIONS * Experience with physician practice acquisitions or healthcare integration projects. * Familiarity with healthcare operations, EHR implementations, credentialing, revenue cycle, compliance, and operational transitions. * PMP, CAPM, Lean Six Sigma, or equivalent project management certification preferred. ---------------------------------------- SKILLS & COMPETENCIES * Project Planning & Execution * Cross-Functional Leadership * Risk & Change Management * Healthcare Operations * Process Improvement * Executive Communication * Organizational & Time Management * Documentation & Governance * Critical Thinking & Problem Solving * Attention to Detail ---------------------------------------- WHY JOIN EPIC HEALTH? As EPIC Health continues to expand through strategic acquisitions, this role offers the opportunity to directly influence our growth by integrating new physician practices into a high-performing, patient-centered healthcare organization. You'll work alongside executive leadership on high-impact initiatives that shape the future of our organization. ---------------------------------------- WHAT WE OFFER * Competitive salary * Performance-based bonus opportunities * Medical, Dental, and Vision Insurance * 401(k) Retirement Plan * Paid Time Off & Holiday Pay * Professional development and career advancement opportunities * Collaborative, mission-driven culture * Opportunity to work on large-scale strategic growth initiatives with executive leadership ---------------------------------------- READY TO MAKE AN IMPACT? If you're an organized, proactive project management professional who enjoys leading complex initiatives and collaborating across multiple teams, we'd love to hear from you. Apply today and help drive the successful growth of EPIC Health through strategic practice acquisitions. Visit www.epichs.org [http://www.epichs.org] to learn more. Background checks are required for this role.

Lead operational strategy and market expansion including clinic launches and daily operations oversight. | Bachelor's degree and 5-7+ years healthcare operations leadership with clinic startup and multi-site management experience. | Job Title: Director of Operations – Healthcare Location: Southfield, MI (On-site | Potential Travel ) Lead with Purpose. Build the Future of Healthcare in Michigan with EPIC Health At EPIC Health, we’re on a mission to revolutionize healthcare delivery with relentless focus, innovation, and compassion. As we expand into Texas, we’re looking for a dynamic Director of Operations to play a critical leadership role in launching, scaling, and optimizing our footprint in the region. This is a unique growth opportunity. During the initial market-entry phase, the Director of Operations will serve as a hands-on operational leader, performing Business Administrator and/or District Manager responsibilities as needed to establish strong clinic operations. As the state expands, the position will evolve into a traditional Director of Operations role with broader strategic oversight.. What You’ll Do Strategic Leadership & Market Expansion * Lead the development and execution of operational strategy for EPIC Health’s Texas market. * Partner with executive leadership to build and scale clinic operations across Houston and surrounding areas. * Support new site launches, including staffing models, workflows, and operational readiness. Operational Oversight * Oversee day-to-day operations across one or multiple clinic locations. * Ensure efficient work flows, optimal staffing, and high-quality patient care delivery. * Implement and standardize processes as the organization grows in Texas. Michigan Compliance & Regulatory Management * Ensure compliance with Michigan healthcare regulations. * Maintain readiness for audits, inspections, and payer requirements in the Texas market. Financial Management * Develop and manage budgets, monitor performance, and drive operational efficiency. * Identify opportunities for cost optimization and revenue growth while maintaining care quality. Quality & Performance Improvement * Establish and monitor KPIs related to patient outcomes, satisfaction, and operational performance. * Lead continuous improvement initiatives to enhance care delivery and clinic efficiency. Team Development & Culture Building * Recruit, train, and develop high-performing clinical and administrative teams in a new market. * Build a strong, mission-driven culture aligned with EPIC Health’s values. * Provide ongoing leadership, coaching, and performance management. Stakeholder Collaboration * Build strong relationships with providers, staff, and external partners across Texas. * Collaborate cross-functionally with corporate teams to ensure alignment and successful expansion. Technology & Infrastructure * Support implementation and optimization of EHR and operational systems. * Help establish scalable infrastructure to support multi-site growth. Risk Management * Identify and mitigate operational risks in a new and evolving market. * Develop and enforce policies and procedures to ensure compliance and organizational integrity. What You Bring Qualifications * Bachelor’s degree in Healthcare Administration, Business Administration, or related field (Master’s preferred). * 5–7+ years of healthcare operations leadership experience, with multi-site or growth experience strongly preferred. * Experience in clinic startup, expansion, or turnaround environments is highly desirable. * Strong knowledge of healthcare regulations and compliance requirements (Texas experience preferred). Skills & Competencies * Proven ability to build and scale operations in a new market. * Strong analytical, problem-solving, and decision-making skills. * Exceptional leadership, communication, and organizational abilities. * Experience managing cross-functional teams and complex projects. * Proficiency in EHR systems, data analytics, and Microsoft Office Suite. Preferred * Experience in Michigan healthcare operations or similar regulatory environments. * Certification such as FACHE or CMPE. * Background in primary care, value-based care, or multi-specialty operations. Why Join EPIC Health? What We Offer * Competitive Salary & Benefits – Reflecting your leadership and impact. * Growth Opportunity – Be a key leader in expanding EPIC Health into a new state. * Mission-Driven Culture – Work alongside a team committed to transforming patient care. * High Impact Role – Directly shape operations, teams, and patient outcomes in Florida. Ready to Build Something EPIC? If you’re a driven operational leader ready to help launch and grow a healthcare organization in Texas, we want to hear from you. Apply today and be part of building something truly impactful at EPIC Health. Visit www.epichs.org [http://www.epichs.org/] to learn more. * Background checks are required for this role.

Lead and manage multi-workstream enterprise projects with cross-functional teams and executive stakeholders. | Experienced leader with strong operational, financial, and team management skills, preferably in healthcare operations. | Job Title: Director of Operations – Healthcare Location: Southfield, MI (On-site | Potential Travel ) Lead with Purpose. Build the Future of Healthcare in Michigan with EPIC Health At EPIC Health, we’re on a mission to revolutionize healthcare delivery with relentless focus, innovation, and compassion. As we expand into Texas, we’re looking for a dynamic Director of Operations to play a critical leadership role in launching, scaling, and optimizing our footprint in the region. This is a unique growth opportunity. During the initial market-entry phase, the Director of Operations will serve as a hands-on operational leader, performing Business Administrator and/or District Manager responsibilities as needed to establish strong clinic operations. As the state expands, the position will evolve into a traditional Director of Operations role with broader strategic oversight.. What You’ll Do Strategic Leadership & Market Expansion • Lead the development and execution of operational strategy for EPIC Health’s Texas market. • Partner with executive leadership to build and scale clinic operations across Houston and surrounding areas. • Support new site launches, including staffing models, workflows, and operational readiness. Operational Oversight • Oversee day-to-day operations across one or multiple clinic locations. • Ensure efficient work flows, optimal staffing, and high-quality patient care delivery. • Implement and standardize processes as the organization grows in Texas. Michigan Compliance & Regulatory Management • Ensure compliance with Michigan healthcare regulations. • Maintain readiness for audits, inspections, and payer requirements in the Texas market. Financial Management • Develop and manage budgets, monitor performance, and drive operational efficiency. • Identify opportunities for cost optimization and revenue growth while maintaining care quality. Quality & Performance Improvement • Establish and monitor KPIs related to patient outcomes, satisfaction, and operational performance. • Lead continuous improvement initiatives to enhance care delivery and clinic efficiency. Team Development & Culture Building • Recruit, train, and develop high-performing clinical and administrative teams in a new market. • Build a strong, mission-driven culture aligned with EPIC Health’s values. • Provide ongoing leadership, coaching, and performance management. Stakeholder Collaboration • Build strong relationships with providers, staff, and external partners across Texas. • Collaborate cross-functionally with corporate teams to ensure alignment and successful expansion. Technology & Infrastructure • Support implementation and optimization of EHR and operational systems. • Help establish scalable infrastructure to support multi-site growth. Risk Management • Identify and mitigate operational risks in a new and evolving market. • Develop and enforce policies and procedures to ensure compliance and organizational integrity. What You Bring Qualifications • Bachelor’s degree in Healthcare Administration, Business Administration, or related field (Master’s preferred). • 5–7+ years of healthcare operations leadership experience, with multi-site or growth experience strongly preferred. • Experience in clinic startup, expansion, or turnaround environments is highly desirable. • Strong knowledge of healthcare regulations and compliance requirements (Texas experience preferred). Skills & Competencies • Proven ability to build and scale operations in a new market. • Strong analytical, problem-solving, and decision-making skills. • Exceptional leadership, communication, and organizational abilities. • Experience managing cross-functional teams and complex projects. • Proficiency in EHR systems, data analytics, and Microsoft Office Suite. Preferred • Experience in Michigan healthcare operations or similar regulatory environments. • Certification such as FACHE or CMPE. • Background in primary care, value-based care, or multi-specialty operations. Why Join EPIC Health? What We Offer • Competitive Salary & Benefits – Reflecting your leadership and impact. • Growth Opportunity – Be a key leader in expanding EPIC Health into a new state. • Mission-Driven Culture – Work alongside a team committed to transforming patient care. • High Impact Role – Directly shape operations, teams, and patient outcomes in Florida. Ready to Build Something EPIC? If you’re a driven operational leader ready to help launch and grow a healthcare organization in Texas, we want to hear from you. Apply today and be part of building something truly impactful at EPIC Health. Visit www.epichs.org to learn more. • Background checks are required for this role.