Empower Pharmacy

Provide on-site support for Houston campuses, stabilize conference room environments, and manage Webex Control Hub configurations. | At least 5 years of Cisco Webex room administration experience, Bachelor’s degree in computer science or IT (or equivalent), and preferred Cisco certifications. | HIRING: 🏢 Full time CITY: 📍 Houston, Texas ATTENDANCE: 🏢↔️🏠Hybrid (In Office Requirement) We welcome professionals who excel in high-impact collaboration spaces. Given our growth we must have a Houston-local candidate. Our environment moves fast and expectations shift as we scale. People who adapt to frequent operational changes do well in our environment. This role provides on-site support to our Houston area campuses. This role supports teams who depend on stable, high-quality communication across the enterprise. The Must-Have Hands-On Experience within Webex Control Hub 🗓️ At least five years direct experience with Cisco Webex room administration 🎛️ Direct experience stabilizing conference room environments during live issues ⚙️ Control administration and configuration settings 🔐 Azure AD ((Microsoft Entra ID)) management 🔑 Single Sign On (SSO) authentication 🧩 Identity Management Systems (IDM) access controls 📞 Voice over Internet Protocol (VoIP) communications 📡 Quality of Service (QoS) metrics Education 🎓 Bachelor’s degree in computer science, or 📘 Bachelor’s degree in information technology, or 🧠 Equivalent experience Preferred Certification 📜 CCNA 💼 Cisco Webex certifications Work Authorization US Citizens or Green Card holders welcome Important Notes ⭕ No third parties ⛔ No contract 🛑 No corp-to-corp ⛔ No visa holders Finally 🙏 We wish to thank each applicant who considers this role. If your experience aligns with this role we welcome your resume. If not, feel free to share this position with someone who would thrive in it.

Lead the quality assurance team in aseptic filling operations, manage batch release and compliance, oversee training, drive continuous improvement, and manage investigations into deviations and complaints. | 7+ years pharmaceutical quality experience including 3+ years supervisory, Bachelor of Science in technical/scientific discipline, preferred ASQ certifications, and experience with AI integration. | Company Overview Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets. What sets us apart is our relentless focus on four core values: People, Quality, Service and Innovation. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability. You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you’ll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated. Let’s revolutionize healthcare, together. Join us and be a part of something extraordinary. Position Summary The Manager, Quality Operations ensures high standards in Empower’s aseptic filling and finishing operations, leading the quality assurance team to drive first-time right processes and compliance. This role optimizes batch release, investigates deviations, and fosters continuous improvement to support Empower’s mission of delivering innovative, high-quality medications. Duties And Responsibilities • Leads the quality assurance team in aseptic sterile filling and finishing operations to ensure on-the-floor quality and first-time right processes. • Manages the batch release team, ensuring compliance with documentation, procedures, and regulations, and optimizing the batch release process to meet cycle time goals. • Oversees the training and cross-training of Quality Operations staff, ensures compliance with sterility testing, aseptic techniques, and media fill process validations, and serves as a subject matter expert in the preparation and revision of procedures. • Drives continuous improvement by implementing streamlined processes in compounding, validation, and risk assessments, and utilizes Corrective and Preventive Actions (CAPA) to resolve issues and enhance quality. • Manages investigations into deviations, complaints, and manufacturing excursions, ensuring compliance with standards, and maintains quality records for ongoing audits and reviews. While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Knowledge And Skills • Demonstrates strong leadership, effective communication, and organizational skills, with the ability to work both autonomously and as part of a team to resolve problems.Possesses in-depth knowledge of pharmaceutical manufacturing, United States Pharmacopeia , current good manufacturing practices, Food and Drug Administration regulations (21 Code of Federal Regulations Parts 210, 211), and International Council for Harmonisation regulations, with proficiency in computer software, particularly SharePoint. Key Competencies • Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions. • Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement. • Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives. • Resourcefulness: Secures and deploys resources effectively and efficiently. • Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems. • Ensures Accountability: Holds self and others accountable to meet commitments and objectives. • Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations. • Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Values • People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth. • Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce. • Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service. • Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care. Experience And Qualifications • Minimum of 7 years of experience in pharmaceutical quality, including 3 years in a supervisory role, with experience in international regulatory agencies highly desirable. • Bachelor of Science degree in a technical or scientific discipline with 7 years of experience in pharmaceutical quality, including at least 3 years in a supervisory role, or a minimum of 10 years of experience in pharmaceutical quality, including at least 3 years in a supervisory role. • Preferred American Society for Quality (ASQ) certifications, such as Certified Quality Auditor, Certified Manager of Quality/Organizational Excellence, or Software Quality Assurance Registered Quality Assurance Professional. • Demonstrated experience leveraging AI in daily work to drive efficiency, solve problems, and enhance decision-making—adept at integrating AI-powered solutions into all workflows. Employee Benefits, Health, And Wellness We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/

Lead and coach the Account Management Sales team, develop SOPs, analyze sales metrics, collaborate across departments, and manage team development to drive customer retention and satisfaction. | Minimum 5 years sales management experience in healthcare, bachelor's degree in business or healthcare administration, and proficiency with pharmaceutical products and Salesforce. | Position Summary: The Manager, Customer Success Management plays a key role in building long-term partnerships with clients by ensuring every interaction delivers value, trust, and clarity. Through team leadership, process refinement, and proactive performance analysis, this role drives retention, satisfaction, and meaningful results across Empower’s provider and partner network. As we work to bring affordable, life-changing medications to 300 million people, this leader ensures our clients feel supported, understood, and confident in every step of their journey with Empower. Duties and Responsibilities: • Guides the Account Management Sales team with coaching, call improvement exercises, and monitoring key performance indicators to ensure performance and customer satisfaction. • Develops Standard Operating Procedures, analyzes sales metrics, and reviews pipelines to improve efficiency and resource use. • Leverages Customer Relationship Management software to document activities, ensure data accuracy, and strengthen client relationships. • Collaborates across departments to drive improvements, execute campaigns, and address customer feedback to enhance retention and satisfaction. • Manages team development, hiring, onboarding, and fosters a collaborative, positive work culture. While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Knowledge and Skills: • Demonstrates exceptional leadership, adaptability, strategic thinking, and customer-oriented skills, with the ability to exceed sales goals, build client relationships, and thrive in fast-paced, dynamic environments. • Possesses technical expertise in pharmaceutical products, clinical treatments, healthcare regulations, and Salesforce applications, with proficiency in medical terminology and knowledge of compounding or specialty pharmaceuticals preferred. Key Competencies • Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions. • Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement. • Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives. • Resourcefulness: Secures and deploys resources effectively and efficiently. • Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems. • Ensures Accountability: Holds self and others accountable to meet commitments and objectives. • Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations. • Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Values • People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth. • Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce. • Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service. • Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care. Experience and Qualifications: • Minimum 5 years of experience in sales management role, preferably in the healthcare industry. • Bachelor's degree from an accredited college or university in business administration, healthcare administration, or related field required. Benefits: We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/

Build, maintain, and optimize HR technology platforms through configuration, secure integrations, and continuous process improvements while serving as liaison between HR, IT, and vendors. | 8+ years in HR technology or HRIS roles with platform integration experience, relevant technical certifications preferred, and strong communication and problem-solving skills. | About the Company Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets. What sets us apart is our relentless focus on four core values: People, Quality, Service and Innovation. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability. You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you’ll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated. Let’s revolutionize healthcare, together. Join us and be a part of something extraordinary. About the Role The IT HRIS Technology & Integration Specialist plays a critical role in building, maintaining, and optimizing Empower’s HR technology landscape through expert configuration, secure integrations, and continuous process improvement. This position serves as the technical liaison between HR, IT, and third-party vendors—ensuring our HR platforms are secure, scalable, and aligned with organizational goals. By supporting automation, data governance, and employee-facing system reliability, the IT HRIS Technology & Integration Specialist strengthens Empower’s ability to deliver affordable, innovative medication to 300 million people living healthier, happier lives. Responsibilities • Proficient in HRIS platforms (e.g., Workday, UKG, ADP, SAP SuccessFactors) and integration tools such as Boomi, Mulesoft, or vendor APIs, with a strong understanding of data transfer protocols and system mapping. • Strong analytical and problem-solving skills with the ability to translate complex business needs into clear technical specifications and actionable solutions. • Excellent communication and collaboration skills, with a proven ability to support cross-functional teams, document technical requirements, and manage system-level troubleshooting in a regulated environment. Qualifications • Minimum of 8 years of experience in HR technology or HRIS roles, with demonstrated success in platform integration, project delivery, and system optimization across multiple HR domains. • Requires a bachelor’s degree in information systems, computer science, human resources, or a related technical field; equivalent experience will be considered. • Platform-specific certifications in HRIS or HCM systems such as Workday, UKG, ADP, or SAP SuccessFactors preferred; integration and project management certifications such as Boomi Developer, Mulesoft, Project Management Professional (PMP), or Certified ScrumMaster (CSM) preferred; certifications related to data privacy and compliance, such as Certified Information Systems Auditor (CISA) or Certified Information Privacy Professional (CIPP) preferred. Required Skills • Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions. • Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement. • Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives. • Resourcefulness: Secures and deploys resources effectively and efficiently. • Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems. • Ensures Accountability: Holds self and others accountable to meet commitments and objectives. • Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations. • Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Preferred Skills • Platform-specific certifications in HRIS or HCM systems such as Workday, UKG, ADP, or SAP SuccessFactors preferred. • Integration and project management certifications such as Boomi Developer, Mulesoft, Project Management Professional (PMP), or Certified ScrumMaster (CSM) preferred. • Certifications related to data privacy and compliance, such as Certified Information Systems Auditor (CISA) or Certified Information Privacy Professional (CIPP) preferred.