Empower Pharmacy

Provide strategic leadership to drive retention, customer health, and operational scalability using AI analytics and lifecycle strategies. | At least eight years in customer success or service leadership with four years managing people, bachelor's degree required, advanced degree preferred, and expertise in CRM, AI analytics, and stakeholder management. | Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation’s most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we’re redefining what’s possible in personalized medicine and pharmaceutical manufacturing. We’re proud to be recognized as one of Houston’s fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025. Our strength is built on four core values: People, Quality, Service, and Innovation. Guided by these principles, we’ve created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience, our teams work together to raise industry standards, expand access to critical medications, and improve outcomes for patients and providers across the country. At Empower, joining our team means more than starting a new role. It means becoming part of a mission-driven organization that’s transforming healthcare at scale. We invest deeply in our people, encourage bold thinking, and create opportunities for growth, leadership, and innovation at every level. Your ideas matter here, your development is supported, and the work you do has a direct impact on the lives of millions. If you thrive in a fast-moving, purpose-driven environment where innovation, collaboration, and ambition come together, Empower Pharmacy is the place for you. Let’s transform healthcare together. POSITION SUMMARY The Director, Customer Success provides strategic leadership for Empower’s customer success function, driving retention, customer health, operational scalability, and enterprise-level service excellence across expanding 503A and 503B operations. This role defines and executes customer success strategies, leads customer lifecycle management, owns executive escalation and retention governance, and partners cross-functionally to improve customer outcomes, service quality, and long-term business performance. Leveraging AI-enabled analytics, workflow automation, customer health scoring, and predictive insights, the Director strengthens proactive engagement, identifies risk and growth opportunities, and enables data-driven decision-making. Success requires executive presence, disciplined execution, strong people leadership, strategic thinking, and the ability to scale customer success capabilities in a highly regulated, hyper-growth healthcare environment. RESPONSIBILITIES Customer Success Strategy Strategic Retention Leadership: Defines and leads enterprise customer success strategies that protect revenue, improve customer health, strengthen retention, and support scalable service delivery across Empower’s regulated 503A and 503B operations. Customer Lifecycle Strategy: Establishes lifecycle frameworks for onboarding, adoption, engagement, issue resolution, renewal readiness, and long-term customer value realization, ensuring consistent execution and measurable outcomes. Risk and Growth Governance: Builds proactive risk identification, escalation, and recovery processes using AI-enabled analytics, customer health indicators, and trend monitoring to reduce churn risk, improve service recovery, and identify growth opportunities. Team Leadership & Development Organizational Leadership: Leads, develops, and scales Customer Success teams and leaders by setting clear expectations, operating rhythms, performance standards, and accountability mechanisms aligned with enterprise objectives. Performance Management: Owns customer success KPIs, retention metrics, service quality standards, productivity measures, and performance reporting to drive transparency, disciplined execution, and continuous improvement. Leadership Development: Builds a high-performance culture focused on customer advocacy, accountability, learning agility, coaching, and responsible use of AI-enabled tools to improve decision-making and team effectiveness. Operational Excellence Operating Model Design: Designs and continuously improves customer success processes, segmentation models, service standards, and governance routines that support consistency, scalability, and operational excellence. Process Optimization: Identifies workflow gaps, customer friction points, and operational inefficiencies; partners with stakeholders to implement automation, reporting, and process improvements that increase speed, quality, and reliability. Data and Insights Leadership: Ensures accurate customer records, reporting consistency, dashboard adoption, and portfolio-level insights that enable data-driven decisions, compliance alignment, and proactive customer management. Cross-Functional Collaboration Executive and Stakeholder Alignment: Partners with Sales, Operations, Quality, Compliance, Product, Technology, and executive leadership to align priorities, resolve systemic issues, and improve customer outcomes across the enterprise. Voice of the Customer: Translates customer feedback, escalation trends, satisfaction data, and operational insights into recommendations that influence process improvement, service design, product priorities, and strategic planning. Executive Reporting: Provides leadership with clear reporting on retention performance, customer health, risks, operational trends, and recommended actions using AI-enabled dashboards, forecasting tools, and portfolio analysis. KNOWLEDGE AND SKILLS Advanced expertise in customer success strategy, retention management, customer lifecycle design, executive escalation governance, service operations, and customer experience improvement within fast-paced, regulated, or high-growth environments. Strong proficiency with CRM platforms, customer health scoring, AI-enabled analytics, workflow automation, operational dashboards, forecasting tools, and reporting frameworks that support scalable customer success execution. Demonstrated ability to lead leaders and teams, influence senior stakeholders, manage complex customer escalations, drive cross-functional accountability, and deliver measurable improvements in retention, satisfaction, productivity, and service quality. EXPERIENCE AND QUALIFICATIONS Bachelor’s degree in Business Administration, Operations, Healthcare Management, Communications, or a related discipline required; advanced degree preferred. Minimum of eight years of progressive experience in customer success, account management, customer experience, operations, or service leadership within healthcare, technology, pharmaceutical, life sciences, or similarly regulated environments preferred. Minimum of four years of people leadership experience, including experience leading customer success teams, managers, retention initiatives, escalation management, or customer lifecycle operations, strongly preferred. Experience designing customer success operating models, customer health frameworks, executive business review processes, service quality metrics, and scalable engagement strategies preferred. Experience utilizing CRM systems, AI-enabled customer analytics platforms, workflow automation technologies, forecasting tools, and executive reporting dashboards preferred. Demonstrated ability to influence senior leaders, lead cross-functional initiatives, solve complex customer and operational challenges, and adapt rapidly within hyper-growth operational environments. Key Competencies: Customer Focus: Builds trust through customer-centric solutions. Strategic AI: Guides responsible AI adoption and adaptation. Optimizes Work Processes: Drives efficiency with continuous improvement. Collaborates: Partners effectively to achieve shared goals. Resourcefulness: Secures and deploys resources efficiently. Manages Complexity: Simplifies and solves complex challenges. Ensures Accountability: Delivers on commitments with integrity. Situational Adaptability: Adjusts approach to shifting conditions. Communicates Effectively: Tailors messages to diverse audiences. Values: People: Empowering people defines who we are. Quality: Excellence in every product, every time. Service: Serving others is our highest purpose. Innovation: Advancing care through technology and discovery. Employee Benefits, Health and Wellness: We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/ Physical Requirements: While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Design and implement scalable backend systems and lead technical direction in a regulated environment. | 5+ years software engineering experience with production backend systems and a bachelor's degree required. | Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation’s most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we’re redefining what’s possible in personalized medicine and pharmaceutical manufacturing. We’re proud to be recognized as one of Houston’s fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025. Our strength is built on four core values: People, Quality, Service, and Innovation. Guided by these principles, we’ve created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience, our teams work together to raise industry standards, expand access to critical medications, and improve outcomes for patients and providers across the country. At Empower, joining our team means more than starting a new role. It means becoming part of a mission-driven organization that’s transforming healthcare at scale. We invest deeply in our people, encourage bold thinking, and create opportunities for growth, leadership, and innovation at every level. Your ideas matter here, your development is supported, and the work you do has a direct impact on the lives of millions. If you thrive in a fast-moving, purpose-driven environment where innovation, collaboration, and ambition come together, Empower Pharmacy is the place for you. Let’s transform healthcare together. Position Summary The Senior Software Engineer delivers meaningful business impact by designing and building scalable backend systems that power pharmacy operations, manufacturing, logistics, and regulatory compliance across Empower’s 503A/503B environment. Contributing to system design and technical direction within their domain, this role helps shape how mission-critical platforms grow and mature at scale. AI serves as a force multiplier—accelerating engineering velocity, elevating system observability, and enabling data-driven decision-making across the platform. This role demands strong technical depth: engineers who pair solid execution with sound design judgment, who thrive in ambiguous environments, and who consistently raise the quality bar within their team. Responsibilities: Architecture and Enterprise Integration Systems Ownership: Design and implement backend systems within pharmacy operations, manufacturing, and logistics domains; use AI-assisted tools to model dependencies, assess load, and validate design decisions before committing engineering resources. Governance Standards: Apply and contribute to architectural standards governing how services communicate and evolve; participate in design reviews to reduce systemic risk in Empower’s highly regulated 503A/503B environment. Platform Interoperability: Implement and maintain integrations across internal services and external regulatory systems using canonical data contracts and API versioning protocols; leverage AI tooling to detect integration drift and accelerate service onboarding. System Performance and Reliability Scale Engineering: Build high-throughput, low-latency backend systems for large-scale pharmacy and logistics workloads; apply AI-augmented capacity planning to maintain performance under peak demand without over-provisioning infrastructure. Resilience Architecture: Implement fault-tolerant systems with observability layers—distributed tracing, structured logging, and anomaly detection—that surface degradation early; collaborate with SRE teams to support incident response and reduce recovery time. Performance Optimization: Conduct performance analysis identifying bottlenecks at the database, network, and application tiers; use AI-assisted profiling to prioritize fixes and deliver measurable improvements in latency and throughput. Engineering Leadership and Enablement Technical Mentorship: Mentor junior and mid-level engineers within the team—elevating design literacy and code quality through structured reviews and pair programming; model rigor and learning agility that raises the bar for those around you. Platform Velocity: Contribute to shared platform capabilities—CI/CD pipelines, reusable libraries, infrastructure-as-code—that standardize delivery; leverage AI-powered code generation and automated testing to improve team efficiency and output quality. Strategic Influence: Contribute to technical direction and roadmap priorities within your team; translate operational complexity and regulatory requirements into clear technical recommendations that build alignment among peers and stakeholders. Knowledge and Skills: Expertise in distributed systems, backend architecture, and microservices design at enterprise scale. Strong proficiency in frontend technologies including React, Next.js, Tailwind CSS, and TypeScript within production environments. Strong proficiency in Java/ Springboot ecosystem and optionally to have Python, C# within production environments. Strong proficiency in GraphQL and/or Node.js-based development for distributed platform integration. Deep understanding of performance optimization, system reliability, and observability practices. Ability to design systems that meet regulatory, security, and data integrity requirements. Experience and Qualifications: 5+ years of software engineering experience, with a demonstrated ability to own and deliver complex backend features and systems independently. Proven track record delivering production-grade backend systems that are performant, reliable, and maintainable in complex, high-growth environments. Demonstrated ability to contribute to technical direction and provide mentorship to junior engineers within a team setting. Experience in regulated industries requiring auditability, data traceability, and compliance-aware system design. Bachelor's degree in Computer Science, Software Engineering, or a related field required; Master's degree preferred. Key Competencies: Customer Focus: Builds trust through customer-centric solutions. Strategic AI: Guides responsible AI adoption and adaptation. Optimizes Work Processes: Drives efficiency with continuous improvement. Collaborates: Partners effectively to achieve shared goals. Resourcefulness: Secures and deploys resources efficiently. Manages Complexity: Simplifies and solves complex challenges. Ensures Accountability: Delivers on commitments with integrity. Situational Adaptability: Adjusts approach to shifting conditions. Communicates Effectively: Tailors messages to diverse audiences. Values: People: Empowering people defines who we are. Quality: Excellence in every product, every time. Service: Serving others is our highest purpose. Innovation: Advancing care through technology and discovery. Employee Benefits, Health and Wellness: We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/ Physical Requirements: While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Design and deploy full stack features focusing on system reliability, performance, and AI tool integration in a regulated pharmacy environment. | Bachelor's degree and over 10 years of full stack development experience with proficiency in modern frameworks and scalable application delivery. | Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation’s most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we’re redefining what’s possible in personalized medicine and pharmaceutical manufacturing. We’re proud to be recognized as one of Houston’s fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025. Our strength is built on four core values: People, Quality, Service, and Innovation. Guided by these principles, we’ve created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience, our teams work together to raise industry standards, expand access to critical medications, and improve outcomes for patients and providers across the country. At Empower, joining our team means more than starting a new role. It means becoming part of a mission-driven organization that’s transforming healthcare at scale. We invest deeply in our people, encourage bold thinking, and create opportunities for growth, leadership, and innovation at every level. Your ideas matter here, your development is supported, and the work you do has a direct impact on the lives of millions. If you thrive in a fast-moving, purpose-driven environment where innovation, collaboration, and ambition come together, Empower Pharmacy is the place for you. Let’s transform healthcare together. POSITION SUMMARY This role delivers high-impact full stack engineering across critical platforms powering Empower’s hyper-growth in a highly regulated 503A/503B pharmacy environment. The Staff Sofware Engineer owns end-to-end feature development, system reliability, and performance optimization, leveraging AI to accelerate development speed, enhance code quality, and improve decision-making. This position operates across frontend, backend, and data layers, ensuring scalable, compliant, and secure solutions. RESPONSIBILITIES Software Development Feature Delivery: Design, build, and deploy full stack features across frontend and backend systems, leveraging AI-assisted development tools to accelerate coding, testing, and debugging while ensuring scalability, maintainability, and alignment with regulatory and business requirements. Code Quality: Write clean, testable, and efficient code using modern frameworks and AI-driven code review tools, maintaining high standards for performance, security, and reliability within a regulated and fast-scaling environment. System Integration: Develop and maintain APIs, services, and integrations across internal and external systems, ensuring seamless data flow, high availability, and compliance with security and regulatory standards. System Performance Performance Optimization: Identify and resolve performance bottlenecks across application layers using monitoring tools and AI-driven insights, ensuring systems meet speed, scalability, and reliability expectations under increasing operational demand. Issue Resolution: Troubleshoot production issues rapidly, applying structured debugging approaches and AI-assisted diagnostics to minimize downtime and maintain continuity in critical business operations. Reliability Engineering: Implement logging, monitoring, and alerting solutions to proactively detect issues, improve system stability, and support consistent uptime in a high-availability environment. Collaboration Execution Cross Collaboration: Partner with product managers, designers, and engineers to translate requirements into technical solutions, ensuring alignment on priorities, timelines, and regulatory constraints while maintaining high development velocity. Agile Delivery: Participate in agile ceremonies, contributing to sprint planning, backlog refinement, and retrospectives, while continuously improving team efficiency and delivery outcomes using data and AI insights. Documentation Practices: Maintain clear and accurate technical documentation, ensuring knowledge sharing, system transparency, and compliance readiness across engineering and cross-functional teams. KNOWLEDGE AND SKILLS Expertise in distributed systems, backend architecture, and microservices design at enterprise scale. Strong proficiency in frontend technologies including React, Next.js, Tailwind CSS, and TypeScript within production environments. Strong proficiency in Java, Springboot, Node.js, and Python within production environments. Strong proficiency in GraphQL and/or Node.js-based development for distributed platform integration. Deep understanding of performance optimization, system reliability, and observability practices. Ability to design systems that meet regulatory, security, and data integrity requirements. EXPERIENCE AND QUALIFICATIONS Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent practical experience, with demonstrated ability to deliver full stack solutions in production environments. 10+ years of experience in full stack development, including frontend frameworks, backend services, and database management, with a strong track record of shipping scalable, high-quality applications. Experience working in agile development environments, contributing to iterative delivery, continuous integration, and deployment practices while maintaining high standards for code quality and system reliability. Demonstrated ability to leverage AI-assisted development tools to improve coding efficiency, testing, and debugging, with a mindset focused on continuous learning, performance improvement, and technical excellence. Key Competencies: Customer Focus: Builds trust through customer-centric solutions. Strategic AI: Guides responsible AI adoption and adaptation. Optimizes Work Processes: Drives efficiency with continuous improvement. Collaborates: Partners effectively to achieve shared goals. Resourcefulness: Secures and deploys resources efficiently. Manages Complexity: Simplifies and solves complex challenges. Ensures Accountability: Delivers on commitments with integrity. Situational Adaptability: Adjusts approach to shifting conditions. Communicates Effectively: Tailors messages to diverse audiences. Values: People: Empowering people defines who we are. Quality: Excellence in every product, every time. Service: Serving others is our highest purpose. Innovation: Advancing care through technology and discovery. Employee Benefits, Health and Wellness: We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/ Physical Requirements: While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Design and manage enterprise data foundation with secure, AI-enabled data products and pipelines in a regulated pharmacy environment. | Minimum 8 years data engineering experience with AWS serverless, SQL, Python, bachelor's degree in quantitative field, AWS or Snowflake certifications preferred. | Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation’s most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we’re redefining what’s possible in personalized medicine and pharmaceutical manufacturing. We’re proud to be recognized as one of Houston’s fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025. Our strength is built on four core values: People, Quality, Service, and Innovation. Guided by these principles, we’ve created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience, our teams work together to raise industry standards, expand access to critical medications, and improve outcomes for patients and providers across the country. At Empower, joining our team means more than starting a new role. It means becoming part of a mission-driven organization that’s transforming healthcare at scale. We invest deeply in our people, encourage bold thinking, and create opportunities for growth, leadership, and innovation at every level. Your ideas matter here, your development is supported, and the work you do has a direct impact on the lives of millions. If you thrive in a fast-moving, purpose-driven environment where innovation, collaboration, and ambition come together, Empower Pharmacy is the place for you. Let’s transform healthcare together. POSITION SUMMARY The Senior Data Engineer owns the design, delivery, and continuous improvement of Empower’s enterprise data foundation, enabling faster decisions, stronger quality, and scalable growth across a highly regulated 503A/503B pharmacy environment. This role converts complex business, operational, and compliance needs into secure, reliable, AI-enabled data products, pipelines, models, and platforms that accelerate speed, scale, quality, and decision-making. The role has end-to-end ownership for critical data engineering outcomes, from architecture and integration through automation, governance, and performance optimization. Success requires P80-P90 talent: strategic thinking, execution rigor, learning agility, technical depth, and the ability to raise standards while partnering across Technology, Operations, Quality, Finance, and Commercial teams in a hyper-growth environment where data reliability directly impacts patients, providers, and enterprise performance under urgent demand, evolving priorities, and high executive visibility every day. RESPONSIBILITIES Data Platform Leadership • Platform Architecture: Design and evolve scalable cloud data platforms that support analytics, automation, regulatory reporting, and operational visibility across Empower. Build resilient serverless patterns, dimensional models, marts, and warehouses that improve data usability, reduce latency, and support AI-enabled consumption. Own technical decisions from concept through production, balancing speed with security, reliability, cost discipline, long-term maintainability, measurable enterprise adoption, and resilience while strengthening regulated enterprise performance and resilience under sustained hyper-growth pressure daily. • Modeling Excellence: Develop relational and dimensional data models that translate complex business processes into trusted analytical structures for enterprise users. Apply Kimball, Inmon, Data Vault, and pragmatic modeling approaches where appropriate, using AI-assisted profiling and documentation to accelerate quality reviews. Ensure models support traceability, performance, governed definitions, and executive decision-making while remaining flexible enough to scale with new products, facilities, compliance requirements, growth, and enterprise reporting expectations across expanding enterprise data domains. • Engineering Standards: Set high engineering standards for pipeline design, code quality, observability, testing, version control, and deployment discipline. Use AI tools to accelerate development, identify defects, generate documentation, and improve maintainability without compromising validation or accountability. Create reusable patterns that help peers deliver faster, safer, and more consistently, while raising the technical maturity of Empower’s data engineering practices across cloud, database, integration, and analytics environments with operational impact and enterprise delivery discipline. Intelligent Data Delivery • Pipeline Delivery: Build, optimize, and maintain ELT and ETL pipelines that ingest structured and semi-structured data from internal systems, external partners, APIs, and operational platforms. Leverage automation, orchestration, and AI-assisted anomaly detection to improve throughput, quality, and issue resolution. Own pipeline performance from requirements through monitoring, ensuring data arrives accurately, securely, and on time for analytics, forecasting, compliance, and business-critical decision workflows across high-volume regulated systems. • API Integration: Design and implement REST API integrations that expand Empower’s data ecosystem while protecting reliability, security, and compliance. Evaluate source system behavior, authentication patterns, rate limits, error handling, and data contracts, using AI to accelerate mapping, testing, and exception analysis. Partner with application, infrastructure, and business teams to deliver integrations that support scalable reporting, operational automation, vendor connectivity, faster enterprise insight generation, and business needs securely across digital operations and reporting. • Automation Intelligence: Apply AI and automation to reduce manual data work, accelerate root-cause analysis, improve data quality, and expand self-service capabilities. Build intelligent checks, metadata-driven workflows, and repeatable validation routines that strengthen confidence in enterprise data products. Balance innovation with disciplined controls, ensuring AI outputs are reviewed, auditable, and aligned to Empower’s regulated environment, business priorities, and standards for patient, provider, and operational impact as complexity increases across teams, platforms, and workflows. Governance And Partnership • Data Governance: Embed data quality, lineage, privacy, access control, and documentation into engineering deliverables from the start. Collaborate with Quality, Compliance, Security, and business stakeholders to ensure data solutions meet expectations for a regulated 503A/503B organization. Use AI-supported cataloging, profiling, and issue detection to improve transparency while maintaining clear human ownership for definitions, controls, remediation, and decisions that affect regulated operations, executive reporting, and enterprise accountability across Empower’s expanding operating model daily. • Business Partnership: Partner with Technology, Operations, Finance, Commercial, Quality, and leadership teams to convert ambiguous needs into prioritized, high-impact data solutions. Ask sharp questions, challenge weak assumptions, and translate business outcomes into technical architecture, delivery plans, and measurable value. Use AI to accelerate discovery, scenario analysis, and solution design while maintaining executive-ready communication, stakeholder alignment, and urgency appropriate for Empower’s hyper-growth operating environment and regulated expectations from strategy through durable adoption sustainably. • Technical Mentorship: Mentor engineers, analysts, and cross-functional partners through design reviews, reusable patterns, troubleshooting, and disciplined delivery habits. Share practical expertise in AWS serverless technologies, databases, data warehousing, visualization enablement, and modern engineering methods. Model P80-P90 expectations through strategic thinking, learning agility, execution rigor, and accountable follow-through, helping the team adopt AI responsibly while increasing speed, quality, and confidence in enterprise data outcomes across critical initiatives and platforms daily. KNOWLEDGE AND SKILLS • Advanced proficiency in AWS serverless data services, relational and non-relational databases, data warehousing, dimensional modeling, ELT and ETL orchestration, REST APIs, and production-grade engineering practices. • Strong ability to apply AI-assisted development, profiling, testing, documentation, anomaly detection, and workflow automation while maintaining human review, validation discipline, and regulated-environment accountability. • Demonstrated skill translating complex operational, financial, quality, and commercial requirements into scalable data models, pipelines, reporting foundations, and executive-ready technical recommendations. • High learning agility, collaboration, communication, project ownership, and problem-solving capability, with the judgment to balance speed, quality, security, governance, and business impact. EXPERIENCE AND QUALIFICATIONS • Minimum 8 years of experience in data engineering, including hands-on ownership of cloud data platforms, data modeling, data warehousing, pipeline development, and enterprise data integration. • Bachelor’s degree in Computer Science, Statistics, Informatics, Information Systems, Engineering, or another quantitative discipline; equivalent depth of experience may be considered. • Deep experience with AWS serverless technologies, SQL, Python or comparable programming languages, relational and non-relational databases, ELT and ETL tools, visualization enablement, and production support. • Experience designing governed data solutions in fast-paced, complex, or regulated environments; healthcare, pharmacy, life sciences, or manufacturing exposure is helpful but not required. • Preferred certifications include AWS Data Engineer, AWS Data Analytics, Snowflake, Data Vault 2.0, or demonstrated expertise with Kimball and Inmon modeling methodologies. Key Competencies: Customer Focus: Builds trust through customer-centric solutions. Strategic AI: Guides responsible AI adoption and adaptation. Optimizes Work Processes: Drives efficiency with continuous improvement. Collaborates: Partners effectively to achieve shared goals. Resourcefulness: Secures and deploys resources efficiently. Manages Complexity: Simplifies and solves complex challenges. Ensures Accountability: Delivers on commitments with integrity. Situational Adaptability: Adjusts approach to shifting conditions. Communicates Effectively: Tailors messages to diverse audiences. Values: People: Empowering people defines who we are. Quality: Excellence in every product, every time. Service: Serving others is our highest purpose. Innovation: Advancing care through technology and discovery. Employee Benefits, Health and Wellness: We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/ Physical Requirements: While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Deliver full stack engineering to build scalable, compliant, and secure features with ownership of end-to-end development and system reliability. | Bachelor's degree and over 10 years full stack development experience with proficiency in modern frameworks and scalable application delivery. | Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation’s most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we’re redefining what’s possible in personalized medicine and pharmaceutical manufacturing. We’re proud to be recognized as one of Houston’s fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025. Our strength is built on four core values: People, Quality, Service, and Innovation. Guided by these principles, we’ve created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience, our teams work together to raise industry standards, expand access to critical medications, and improve outcomes for patients and providers across the country. At Empower, joining our team means more than starting a new role. It means becoming part of a mission-driven organization that’s transforming healthcare at scale. We invest deeply in our people, encourage bold thinking, and create opportunities for growth, leadership, and innovation at every level. Your ideas matter here, your development is supported, and the work you do has a direct impact on the lives of millions. If you thrive in a fast-moving, purpose-driven environment where innovation, collaboration, and ambition come together, Empower Pharmacy is the place for you. Let’s transform healthcare together. POSITION SUMMARY This role delivers high-impact full stack engineering across critical platforms powering Empower’s hyper-growth in a highly regulated 503A/503B pharmacy environment. The Staff Sofware Engineer owns end-to-end feature development, system reliability, and performance optimization, leveraging AI to accelerate development speed, enhance code quality, and improve decision-making. This position operates across frontend, backend, and data layers, ensuring scalable, compliant, and secure solutions. RESPONSIBILITIES Software Development Feature Delivery: Design, build, and deploy full stack features across frontend and backend systems, leveraging AI-assisted development tools to accelerate coding, testing, and debugging while ensuring scalability, maintainability, and alignment with regulatory and business requirements. Code Quality: Write clean, testable, and efficient code using modern frameworks and AI-driven code review tools, maintaining high standards for performance, security, and reliability within a regulated and fast-scaling environment. System Integration: Develop and maintain APIs, services, and integrations across internal and external systems, ensuring seamless data flow, high availability, and compliance with security and regulatory standards. System Performance Performance Optimization: Identify and resolve performance bottlenecks across application layers using monitoring tools and AI-driven insights, ensuring systems meet speed, scalability, and reliability expectations under increasing operational demand. Issue Resolution: Troubleshoot production issues rapidly, applying structured debugging approaches and AI-assisted diagnostics to minimize downtime and maintain continuity in critical business operations. Reliability Engineering: Implement logging, monitoring, and alerting solutions to proactively detect issues, improve system stability, and support consistent uptime in a high-availability environment. Collaboration Execution Cross Collaboration: Partner with product managers, designers, and engineers to translate requirements into technical solutions, ensuring alignment on priorities, timelines, and regulatory constraints while maintaining high development velocity. Agile Delivery: Participate in agile ceremonies, contributing to sprint planning, backlog refinement, and retrospectives, while continuously improving team efficiency and delivery outcomes using data and AI insights. Documentation Practices: Maintain clear and accurate technical documentation, ensuring knowledge sharing, system transparency, and compliance readiness across engineering and cross-functional teams. KNOWLEDGE AND SKILLS Expertise in distributed systems, backend architecture, and microservices design at enterprise scale. Strong proficiency in frontend technologies including React, Next.js, Tailwind CSS, and TypeScript within production environments. Strong proficiency in Java, Springboot, Node.js, and Python within production environments. Strong proficiency in GraphQL and/or Node.js-based development for distributed platform integration. Deep understanding of performance optimization, system reliability, and observability practices. Ability to design systems that meet regulatory, security, and data integrity requirements. EXPERIENCE AND QUALIFICATIONS Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent practical experience, with demonstrated ability to deliver full stack solutions in production environments. 10+ years of experience in full stack development, including frontend frameworks, backend services, and database management, with a strong track record of shipping scalable, high-quality applications. Experience working in agile development environments, contributing to iterative delivery, continuous integration, and deployment practices while maintaining high standards for code quality and system reliability. Demonstrated ability to leverage AI-assisted development tools to improve coding efficiency, testing, and debugging, with a mindset focused on continuous learning, performance improvement, and technical excellence. Key Competencies: Customer Focus: Builds trust through customer-centric solutions. Strategic AI: Guides responsible AI adoption and adaptation. Optimizes Work Processes: Drives efficiency with continuous improvement. Collaborates: Partners effectively to achieve shared goals. Resourcefulness: Secures and deploys resources efficiently. Manages Complexity: Simplifies and solves complex challenges. Ensures Accountability: Delivers on commitments with integrity. Situational Adaptability: Adjusts approach to shifting conditions. Communicates Effectively: Tailors messages to diverse audiences. Values: People: Empowering people defines who we are. Quality: Excellence in every product, every time. Service: Serving others is our highest purpose. Innovation: Advancing care through technology and discovery. Employee Benefits, Health and Wellness: We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/ Physical Requirements: While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Manage and optimize enterprise applications using AI, lead a team to ensure system reliability and compliance in regulated environments. | Bachelor's degree and 5+ years in application systems administration with AI and regulated industry experience required. | Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation’s most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we’re redefining what’s possible in personalized medicine and pharmaceutical manufacturing. We’re proud to be recognized as one of Houston’s fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025. Our strength is built on four core values: People, Quality, Service, and Innovation. Guided by these principles, we’ve created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience, our teams work together to raise industry standards, expand access to critical medications, and improve outcomes for patients and providers across the country. At Empower, joining our team means more than starting a new role. It means becoming part of a mission-driven organization that’s transforming healthcare at scale. We invest deeply in our people, encourage bold thinking, and create opportunities for growth, leadership, and innovation at every level. Your ideas matter here, your development is supported, and the work you do has a direct impact on the lives of millions. If you thrive in a fast-moving, purpose-driven environment where innovation, collaboration, and ambition come together, Empower Pharmacy is the place for you. Let’s transform healthcare together. Position Summary: The Senior Application Systems Administrator plays a crucial role in enhancing pharmacy operations and business functions at Empower. By managing enterprise applications, this role ensures reliability, security, and alignment to business needs, driving significant business impact. The administrator owns the optimization of systems like Pharmacy Management and ERP platforms, using AI as a force multiplier to enhance speed, scale, and decision-making. Working within Empower's hyper-growth, highly regulated environment, the administrator meets P80-P90 talent expectations, demonstrating strategic thinking, execution rigor, and learning agility to propel the company forward. Responsibilities: Technology Strategy System Optimization: Drive the optimization of pharmacy management systems, ERP platforms, and sales/customer-facing applications. Utilize AI-enabled capabilities to enhance performance, streamline processes, and ensure systems are secure and aligned with business objectives, thereby boosting enterprise efficiency. Innovation Leadership: Lead the integration of cutting-edge technologies to advance system capabilities. Champion the adoption of AI and automation tools to enhance decision-making speed, scale operations, and maintain a competitive edge in a rapidly evolving industry landscape. Compliance Assurance: Ensure that all systems adhere to regulatory requirements and industry standards. Collaborate with compliance teams to implement necessary updates and modifications, safeguarding data integrity and maintaining industry-leading security protocols. Operational Excellence System Reliability: Oversee the maintenance and stability of enterprise applications. Implement continuous monitoring tools to proactively identify and resolve system issues, minimizing downtime and ensuring seamless operations across pharmacy and business functions. Performance Metrics: Establish and monitor key performance indicators (KPIs) for system performance and user satisfaction. Employ AI-driven analytics to gain insights and drive strategic enhancements, optimizing application performance and user experience. Process Improvement: Identify areas for process improvement and implement solutions to enhance operational efficiency. Leverage AI to automate routine tasks, freeing up resources for strategic initiatives and supporting business growth objectives. Cross-Functional Collaboration Team Leadership: Lead and mentor a team of application administrators. Foster a culture of innovation and learning, encouraging team members to leverage AI tools for problem-solving and system enhancements, supporting professional growth and organizational success. Stakeholder Engagement: Collaborate with IT, compliance, operations, and commercial teams to align application functionalities with business objectives. Facilitate communication and knowledge sharing, ensuring stakeholders are informed of system updates and improvements. User Experience Focus: Work closely with end-users to understand their needs and challenges. Utilize AI and integration tools to enhance user workflows, improving satisfaction and contributing to a high-performance work environment. Knowledge and Skills: Proficient in enterprise application administration and optimization. Strong understanding of AI and automation tools for system enhancement. Excellent leadership and team management capabilities. Skilled in regulatory compliance and data integrity best practices. Experience and Qualifications: Bachelor’s degree in Computer Science, Information Technology, or related field. Minimum of 5 years’ experience in application systems administration. Proven track record of successfully managing enterprise applications in a regulated environment. Experience in the healthcare or life sciences industry is a plus but not mandatory. Demonstrated expertise in leveraging AI for operational improvements. Key Competencies: Customer Focus: Builds trust through customer-centric solutions. Strategic AI: Guides responsible AI adoption and adaptation. Optimizes Work Processes: Drives efficiency with continuous improvement. Collaborates: Partners effectively to achieve shared goals. Resourcefulness: Secures and deploys resources efficiently. Manages Complexity: Simplifies and solves complex challenges. Ensures Accountability: Delivers on commitments with integrity. Situational Adaptability: Adjusts approach to shifting conditions. Communicates Effectively: Tailors messages to diverse audiences. Values: People: Empowering people defines who we are. Quality: Excellence in every product, every time. Service: Serving others is our highest purpose. Innovation: Advancing care through technology and discovery. Employee Benefits, Health and Wellness: We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/ Physical Requirements: While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Design and implement scalable backend systems and lead technical direction while mentoring junior engineers. | 5+ years of software engineering experience delivering production-grade backend systems and a Bachelor's degree required. | Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation’s most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we’re redefining what’s possible in personalized medicine and pharmaceutical manufacturing. We’re proud to be recognized as one of Houston’s fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025. Our strength is built on four core values: People, Quality, Service, and Innovation. Guided by these principles, we’ve created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience, our teams work together to raise industry standards, expand access to critical medications, and improve outcomes for patients and providers across the country. At Empower, joining our team means more than starting a new role. It means becoming part of a mission-driven organization that’s transforming healthcare at scale. We invest deeply in our people, encourage bold thinking, and create opportunities for growth, leadership, and innovation at every level. Your ideas matter here, your development is supported, and the work you do has a direct impact on the lives of millions. If you thrive in a fast-moving, purpose-driven environment where innovation, collaboration, and ambition come together, Empower Pharmacy is the place for you. Let’s transform healthcare together. Position Summary The Senior Software Engineer delivers meaningful business impact by designing and building scalable backend systems that power pharmacy operations, manufacturing, logistics, and regulatory compliance across Empower’s 503A/503B environment. Contributing to system design and technical direction within their domain, this role helps shape how mission-critical platforms grow and mature at scale. AI serves as a force multiplier—accelerating engineering velocity, elevating system observability, and enabling data-driven decision-making across the platform. This role demands strong technical depth: engineers who pair solid execution with sound design judgment, who thrive in ambiguous environments, and who consistently raise the quality bar within their team. Responsibilities: Architecture and Enterprise Integration Systems Ownership: Design and implement backend systems within pharmacy operations, manufacturing, and logistics domains; use AI-assisted tools to model dependencies, assess load, and validate design decisions before committing engineering resources. Governance Standards: Apply and contribute to architectural standards governing how services communicate and evolve; participate in design reviews to reduce systemic risk in Empower’s highly regulated 503A/503B environment. Platform Interoperability: Implement and maintain integrations across internal services and external regulatory systems using canonical data contracts and API versioning protocols; leverage AI tooling to detect integration drift and accelerate service onboarding. System Performance and Reliability Scale Engineering: Build high-throughput, low-latency backend systems for large-scale pharmacy and logistics workloads; apply AI-augmented capacity planning to maintain performance under peak demand without over-provisioning infrastructure. Resilience Architecture: Implement fault-tolerant systems with observability layers—distributed tracing, structured logging, and anomaly detection—that surface degradation early; collaborate with SRE teams to support incident response and reduce recovery time. Performance Optimization: Conduct performance analysis identifying bottlenecks at the database, network, and application tiers; use AI-assisted profiling to prioritize fixes and deliver measurable improvements in latency and throughput. Engineering Leadership and Enablement Technical Mentorship: Mentor junior and mid-level engineers within the team—elevating design literacy and code quality through structured reviews and pair programming; model rigor and learning agility that raises the bar for those around you. Platform Velocity: Contribute to shared platform capabilities—CI/CD pipelines, reusable libraries, infrastructure-as-code—that standardize delivery; leverage AI-powered code generation and automated testing to improve team efficiency and output quality. Strategic Influence: Contribute to technical direction and roadmap priorities within your team; translate operational complexity and regulatory requirements into clear technical recommendations that build alignment among peers and stakeholders. Knowledge and Skills: Expertise in distributed systems, backend architecture, and microservices design at enterprise scale. Strong proficiency in frontend technologies including React, Next.js, Tailwind CSS, and TypeScript within production environments. Strong proficiency in Java/ Springboot ecosystem and optionally to have Python, C# within production environments. Strong proficiency in GraphQL and/or Node.js-based development for distributed platform integration. Deep understanding of performance optimization, system reliability, and observability practices. Ability to design systems that meet regulatory, security, and data integrity requirements. Experience and Qualifications: 5+ years of software engineering experience, with a demonstrated ability to own and deliver complex backend features and systems independently. Proven track record delivering production-grade backend systems that are performant, reliable, and maintainable in complex, high-growth environments. Demonstrated ability to contribute to technical direction and provide mentorship to junior engineers within a team setting. Experience in regulated industries requiring auditability, data traceability, and compliance-aware system design. Bachelor's degree in Computer Science, Software Engineering, or a related field required; Master's degree preferred. Key Competencies: Customer Focus: Builds trust through customer-centric solutions. Strategic AI: Guides responsible AI adoption and adaptation. Optimizes Work Processes: Drives efficiency with continuous improvement. Collaborates: Partners effectively to achieve shared goals. Resourcefulness: Secures and deploys resources efficiently. Manages Complexity: Simplifies and solves complex challenges. Ensures Accountability: Delivers on commitments with integrity. Situational Adaptability: Adjusts approach to shifting conditions. Communicates Effectively: Tailors messages to diverse audiences. Values: People: Empowering people defines who we are. Quality: Excellence in every product, every time. Service: Serving others is our highest purpose. Innovation: Advancing care through technology and discovery. Employee Benefits, Health and Wellness: We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/ Physical Requirements: While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Lead the quality assurance team in aseptic filling operations, manage batch release and compliance, oversee training, drive continuous improvement, and manage investigations into deviations and complaints. | 7+ years pharmaceutical quality experience including 3+ years supervisory, Bachelor of Science in technical/scientific discipline, preferred ASQ certifications, and experience with AI integration. | Company Overview Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets. What sets us apart is our relentless focus on four core values: People, Quality, Service and Innovation. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability. You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you’ll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated. Let’s revolutionize healthcare, together. Join us and be a part of something extraordinary. Position Summary The Manager, Quality Operations ensures high standards in Empower’s aseptic filling and finishing operations, leading the quality assurance team to drive first-time right processes and compliance. This role optimizes batch release, investigates deviations, and fosters continuous improvement to support Empower’s mission of delivering innovative, high-quality medications. Duties And Responsibilities • Leads the quality assurance team in aseptic sterile filling and finishing operations to ensure on-the-floor quality and first-time right processes. • Manages the batch release team, ensuring compliance with documentation, procedures, and regulations, and optimizing the batch release process to meet cycle time goals. • Oversees the training and cross-training of Quality Operations staff, ensures compliance with sterility testing, aseptic techniques, and media fill process validations, and serves as a subject matter expert in the preparation and revision of procedures. • Drives continuous improvement by implementing streamlined processes in compounding, validation, and risk assessments, and utilizes Corrective and Preventive Actions (CAPA) to resolve issues and enhance quality. • Manages investigations into deviations, complaints, and manufacturing excursions, ensuring compliance with standards, and maintains quality records for ongoing audits and reviews. While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Knowledge And Skills • Demonstrates strong leadership, effective communication, and organizational skills, with the ability to work both autonomously and as part of a team to resolve problems.Possesses in-depth knowledge of pharmaceutical manufacturing, United States Pharmacopeia , current good manufacturing practices, Food and Drug Administration regulations (21 Code of Federal Regulations Parts 210, 211), and International Council for Harmonisation regulations, with proficiency in computer software, particularly SharePoint. Key Competencies • Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions. • Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement. • Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives. • Resourcefulness: Secures and deploys resources effectively and efficiently. • Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems. • Ensures Accountability: Holds self and others accountable to meet commitments and objectives. • Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations. • Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Values • People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth. • Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce. • Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service. • Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care. Experience And Qualifications • Minimum of 7 years of experience in pharmaceutical quality, including 3 years in a supervisory role, with experience in international regulatory agencies highly desirable. • Bachelor of Science degree in a technical or scientific discipline with 7 years of experience in pharmaceutical quality, including at least 3 years in a supervisory role, or a minimum of 10 years of experience in pharmaceutical quality, including at least 3 years in a supervisory role. • Preferred American Society for Quality (ASQ) certifications, such as Certified Quality Auditor, Certified Manager of Quality/Organizational Excellence, or Software Quality Assurance Registered Quality Assurance Professional. • Demonstrated experience leveraging AI in daily work to drive efficiency, solve problems, and enhance decision-making—adept at integrating AI-powered solutions into all workflows. Employee Benefits, Health, And Wellness We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/

Lead and coach the Account Management Sales team, develop SOPs, analyze sales metrics, collaborate across departments, and manage team development to drive customer retention and satisfaction. | Minimum 5 years sales management experience in healthcare, bachelor's degree in business or healthcare administration, and proficiency with pharmaceutical products and Salesforce. | Position Summary: The Manager, Customer Success Management plays a key role in building long-term partnerships with clients by ensuring every interaction delivers value, trust, and clarity. Through team leadership, process refinement, and proactive performance analysis, this role drives retention, satisfaction, and meaningful results across Empower’s provider and partner network. As we work to bring affordable, life-changing medications to 300 million people, this leader ensures our clients feel supported, understood, and confident in every step of their journey with Empower. Duties and Responsibilities: • Guides the Account Management Sales team with coaching, call improvement exercises, and monitoring key performance indicators to ensure performance and customer satisfaction. • Develops Standard Operating Procedures, analyzes sales metrics, and reviews pipelines to improve efficiency and resource use. • Leverages Customer Relationship Management software to document activities, ensure data accuracy, and strengthen client relationships. • Collaborates across departments to drive improvements, execute campaigns, and address customer feedback to enhance retention and satisfaction. • Manages team development, hiring, onboarding, and fosters a collaborative, positive work culture. While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Knowledge and Skills: • Demonstrates exceptional leadership, adaptability, strategic thinking, and customer-oriented skills, with the ability to exceed sales goals, build client relationships, and thrive in fast-paced, dynamic environments. • Possesses technical expertise in pharmaceutical products, clinical treatments, healthcare regulations, and Salesforce applications, with proficiency in medical terminology and knowledge of compounding or specialty pharmaceuticals preferred. Key Competencies • Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions. • Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement. • Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives. • Resourcefulness: Secures and deploys resources effectively and efficiently. • Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems. • Ensures Accountability: Holds self and others accountable to meet commitments and objectives. • Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations. • Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Values • People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth. • Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce. • Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service. • Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care. Experience and Qualifications: • Minimum 5 years of experience in sales management role, preferably in the healthcare industry. • Bachelor's degree from an accredited college or university in business administration, healthcare administration, or related field required. Benefits: We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/

Build, maintain, and optimize HR technology platforms through configuration, secure integrations, and continuous process improvements while serving as liaison between HR, IT, and vendors. | 8+ years in HR technology or HRIS roles with platform integration experience, relevant technical certifications preferred, and strong communication and problem-solving skills. | About the Company Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets. What sets us apart is our relentless focus on four core values: People, Quality, Service and Innovation. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability. You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you’ll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated. Let’s revolutionize healthcare, together. Join us and be a part of something extraordinary. About the Role The IT HRIS Technology & Integration Specialist plays a critical role in building, maintaining, and optimizing Empower’s HR technology landscape through expert configuration, secure integrations, and continuous process improvement. This position serves as the technical liaison between HR, IT, and third-party vendors—ensuring our HR platforms are secure, scalable, and aligned with organizational goals. By supporting automation, data governance, and employee-facing system reliability, the IT HRIS Technology & Integration Specialist strengthens Empower’s ability to deliver affordable, innovative medication to 300 million people living healthier, happier lives. Responsibilities • Proficient in HRIS platforms (e.g., Workday, UKG, ADP, SAP SuccessFactors) and integration tools such as Boomi, Mulesoft, or vendor APIs, with a strong understanding of data transfer protocols and system mapping. • Strong analytical and problem-solving skills with the ability to translate complex business needs into clear technical specifications and actionable solutions. • Excellent communication and collaboration skills, with a proven ability to support cross-functional teams, document technical requirements, and manage system-level troubleshooting in a regulated environment. Qualifications • Minimum of 8 years of experience in HR technology or HRIS roles, with demonstrated success in platform integration, project delivery, and system optimization across multiple HR domains. • Requires a bachelor’s degree in information systems, computer science, human resources, or a related technical field; equivalent experience will be considered. • Platform-specific certifications in HRIS or HCM systems such as Workday, UKG, ADP, or SAP SuccessFactors preferred; integration and project management certifications such as Boomi Developer, Mulesoft, Project Management Professional (PMP), or Certified ScrumMaster (CSM) preferred; certifications related to data privacy and compliance, such as Certified Information Systems Auditor (CISA) or Certified Information Privacy Professional (CIPP) preferred. Required Skills • Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions. • Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement. • Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives. • Resourcefulness: Secures and deploys resources effectively and efficiently. • Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems. • Ensures Accountability: Holds self and others accountable to meet commitments and objectives. • Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations. • Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Preferred Skills • Platform-specific certifications in HRIS or HCM systems such as Workday, UKG, ADP, or SAP SuccessFactors preferred. • Integration and project management certifications such as Boomi Developer, Mulesoft, Project Management Professional (PMP), or Certified ScrumMaster (CSM) preferred. • Certifications related to data privacy and compliance, such as Certified Information Systems Auditor (CISA) or Certified Information Privacy Professional (CIPP) preferred.