Emerus

The Patient Placement Coordinator is responsible for coordinating hospital admissions and transfers, facilitating communication between providers, and ensuring continuity of care. This role also involves maintaining compliance with regulatory standards and providing superior customer service. | Candidates must have at least 2 years of hospital-related or emergency room experience and hold an LVN or EMT license. Preferred qualifications include healthcare transfer center experience and strong interpersonal skills. | About Us HIGHLIGHTS Location: Fully remote, working equipment provided Shift: Mid shift | 2p-2a Required Experience: ER experience and/or healthcare transfer center experience. Paramedic, EMT, or LVN license also required. Perks: Quarterly bonus, Medical/Dental/Vision Benefits, 401K matching up to 4%, PTO plan, tuition reimbursement, and more! We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros. Position Overview The purpose of this position is to provide coordination of care during the admission and transfer process. The goal of the position is to enhance the quality of patient care through innovative and cost-effective best practices. This position promotes multidisciplinary integration to ensure successful continuity of care. Essential Job Functions Responsible for coordinating hospital admissions and transfers Facilitates conference calls between providers to coordinate continuity of care Identify, resolve, and escalate issues, process deviations, and service failures to leadership Maintain regulatory compliance with all state and federal regulatory agencies including, but not limited to, CMS Conditions of Participation, EMTALA, DNV, and HIPAA Adhere to all company and departmental values, policies, processes, and procedures Maintain detailed and accurate documentation of all admissions, transfers, conference calls, and all other activities related to essential job functions Communicates accurately and timely with a multi-disciplinary team including but not limited to providers, nurses, administrators on-call, hospital leadership, partner facilities, and non-partner facilities Establish good rapport and cooperative working relationships with partner transfer centers, non-partner transfer centers, and all other referral sources Maintain a positive, professional, and collaborative demeanor in all interactions (oral, telephone, written, and electronic) Provide superior customer service by listening, communicating empathetically and effectively in all interactions (oral, telephone, written, and electronic) Adapt to change with a willing and innovative spirit Meets all individual and departmental goals and quality standards as assigned Safeguard sensitive and confidential company information including patient PHI in remote work environment Apply clinical knowledge derived from education and experience as a foundation for gathering and reporting appropriate clinical data to ensure continuity of care Perform other duties as assigned Basic Qualifications 2 years hospital related or Emergency Room experience, required LVN or EMT, required Healthcare transfer center experience, preferred Superior interpersonal skills Maintain a high degree of professionalism Ability to manage multiple tasks simultaneously Assume personal responsibility for actions Possess a strong technical aptitude Demonstrate a friendly and service-oriented demeanor Strong attention to detail, organizational skills and follow-through discipline required Position requires fluency in English, written and oral communication

Manage patient billing inquiries, follow up on outstanding balances, verify benefits, and support accounts receivable accuracy in a hybrid healthcare billing environment. | High school diploma, 2+ years healthcare provider billing experience, knowledge of insurance payors, EOBs, payment laws, medical records systems, and 10-key adding machine proficiency. | About Us Please note: This is a hybrid position, with remote work 90% of the time. However, the role requires an in-person commute to the office in The Woodlands, TX once a month for meetings. We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros. Position Overview The purpose of this position is to assist in managing the company’s outstanding Self Pay receivables and customer satisfaction as it relates to billing for health services provided. Essential Job Functions Responsible for managing all patient phone calls into the Central Billing Office (CBO) Provide follow-up to patient voicemails within a 24 hour turnaround time Provide resolution to all patient inquiries and involve additional team members/supervisors as necessary Develop payment plans as necessary Responsible for helping the patient understand the billing process, EOB interpretation, and explanation of eligibility and benefits (may contact payer with patient for further clarification and resolution) Manage and maintain outstanding patient balances to ensure accurate reporting of company’s accounts receivable Utilize on-line/telephonic resources to verify benefits and ensure claims are processed according to the appropriate benefit levels Submit refund requests as necessary Work special projects as assigned by Supervisor/Director/CFO Document all call activity within the patient account Other Job Functions Meet position’s goals and objectives related to accuracy and productivity (e.g. days in AR, cash collections, etc.) Attend staff meetings or other company sponsored or mandated meetings as required Perform additional duties as assigned Willingness and ability to work overtime Basic Qualifications High School Diploma or GED, required 2+ years experience in a provider setting (inpatient or outpatient), required Knowledge of all payors insurance; self-pay after insurance, reimbursements, collections, appeals, claims follow-up and third party billing, required Experience with medical records or patient accounting systems, required Knowledge and understanding of state and Federal payment laws, required Knowledge and understanding of healthcare ‘explanation of benefits’ (EOB’s), required Experience with a 10-key adding machine, required Position requires fluency in English; written and oral communication, Spanish preferred

The Compliance Specialist will provide administrative and operational support to the Hospital Compliance Officers in maintaining and monitoring the hospital’s compliance program. This includes assisting with documentation, data collection, education, reporting, and other essential compliance functions. | A High School Diploma or GED is required, with a Bachelor's Degree preferred. Candidates should have 5+ years of experience in a professional environment, preferably with prior administrative or compliance support experience in healthcare. | About Us We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros. Position Overview The Compliance Specialist will provide administrative, and operations support to the Hospital Compliance Officers in maintaining and monitoring the hospital’s compliance program. This role will assist with documentation, data collection, education, reporting and other essential compliance functions to help ensure the hospital meets all compliance standards. Essential Job Functions Provide designated reports and assist with gathering and reporting results in a timely manner. Provides support including preparation of reports and presentations. Assist in obtaining supporting documentation for referral source payment audits. Assist Committees with scheduling, preparing agendas, and documenting minutes. Assist with medical record amendment process, which includes, receiving, logging, and tracking requests. Oversee the Compliance and Privacy Hotline distribution to the perspective compliance personnel to review. Assist with tracking and compiling compliance education completion reports. Assist with data collection including compiling compliance related data and metrics. Provide support on data entry for internal monitoring and auditing activities. Track and support timely follow-up on reports under the direction of the Hospital Compliance Officers. Assist with planning and coordination of the annual compliance week with hospital wide compliance awareness. Assist with pulling data for the quarterly compliance facility assessments. Support the Hospital Compliance Officers by assisting with multiple projects as assigned. Ability to handle sensitive information with discretion and maintain confidentiality. Other Job Functions Attend department meetings and other company meetings as required Perform other duties as assigned Basic Qualifications High School Diploma or GED, required Bachelors Degree, preferred 5+ years’ experience working in a professional environment or an equivalent combination of education, training and experience, required Prior administrative or compliance support experience in the healthcare, preferred Knowledge of HIPAA and healthcare compliance, preferred Advanced Microsoft Office skills (Excel, Word, PowerPoint, Outlook, Teams, and PDF), required Excellent written and verbal communication skills. Position requires fluency in English; written and oral communication Core Competencies Attention to detail and accuracy. Professionalism and ability to work collaboratively with multiple departments. Strong problem solving and prioritization skills. Commitment to ethical conduct and compliance principles.

The Transfer Center/Patient Placement Coordinator is responsible for coordinating hospital admissions and transfers, facilitating communication between providers to ensure continuity of care. This role also involves maintaining regulatory compliance and detailed documentation of all related activities. | Candidates must have 2 years of hospital-related or Emergency Room experience and hold an LVN or EMT certification. Superior interpersonal skills and the ability to manage multiple tasks are essential for this position. | About Us We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros. Position Overview The purpose of this position is to provide coordination of care during the admission and transfer process. The goal of the position is to enhance the quality of patient care through innovative and cost-effective best practices. This position promotes multidisciplinary integration to ensure successful continuity of care. Essential Job Functions Responsible for coordinating hospital admissions and transfers Facilitates conference calls between providers to coordinate continuity of care Identify, resolve, and escalate issues, process deviations, and service failures to leadership Maintain regulatory compliance with all state and federal regulatory agencies including, but not limited to, CMS Conditions of Participation, EMTALA, DNV, and HIPAA Adhere to all company and departmental values, policies, processes, and procedures Maintain detailed and accurate documentation of all admissions, transfers, conference calls, and all other activities related to essential job functions Communicates accurately and timely with a multi-disciplinary team including but not limited to providers, nurses, administrators on-call, hospital leadership, partner facilities, and non-partner facilities Establish good rapport and cooperative working relationships with partner transfer centers, non-partner transfer centers, and all other referral sources Maintain a positive, professional, and collaborative demeanor in all interactions (oral, telephone, written, and electronic) Provide superior customer service by listening, communicating empathetically and effectively in all interactions (oral, telephone, written, and electronic) Adapt to change with a willing and innovative spirit Meets all individual and departmental goals and quality standards as assigned Safeguard sensitive and confidential company information including patient PHI in remote work environment Apply clinical knowledge derived from education and experience as a foundation for gathering and reporting appropriate clinical data to ensure continuity of care Perform other duties as assigned Basic Qualifications 2 years hospital related or Emergency Room experience, required LVN or EMT, required Healthcare transfer center experience, preferred Superior interpersonal skills Maintain a high degree of professionalism Ability to manage multiple tasks simultaneously Assume personal responsibility for actions Possess a strong technical aptitude Demonstrate a friendly and service-oriented demeanor Strong attention to detail, organizational skills and follow-through discipline required Position requires fluency in English, written and oral communication