ELEVATION INDIVIDUAL AND FAMILY THERAPY PLLC

Provide comprehensive administrative support including client interaction, billing coordination, scheduling, and office organization. | High school diploma or GED with office management experience, strong communication, problem-solving, organizational skills, and proficiency in Microsoft Office. | OBJECTIVE: The Administrative Assistant will assist in the ongoing growth and organization of Elevation Individual and Family Therapy, PLLC. This position is ideal for an individual who is organized, detail-oriented, innovative, tech-savvy and friendly. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: • Greet clients, check them in, and help them get comfortable upon arrival to the office • Answer and return incoming client phone calls, messages, and emails • Schedule client appointments • Verify client insurance benefits • Obtain prior authorizations, as needed • Monitor EAP client billing • Collect client payments (co-pays, co-insurances, etc.) • Submit insurance and third-party payer claims, as needed • Follow-up on claims status and billing issues, as needed • Follow-up with outstanding billing tasks scheduled to be completed by any third-party billing or collection agencies • Enter payments received by clients or pay sources • Complete appointment verification calls to clients prior to scheduled appointments • Coordinate with internal team and external sources regarding client billing • Entering data/information into the scheduling/electronic health record system • Manage inventory and supplies • Perform clerical tasks including, but not limited to: • Copying and faxing documents • Scanning/uploading records into EHR system • Drafting forms and documents • Organizing office supplies, purchase receipts and documents • Receiving and filing mail, as well as sending outgoing mail • Mail patient billing statements • Assist in the regular auditing and maintenance of client charts and company documents • Provide superior customer services to clients and staff through written and verbal communication in a timely manner • Maintain general appearance and cleanliness of common areas (sanitize common areas, refill snack container, etc.) • Under the direction of administrative manager, contact insurance companies and referral sources as needed regarding questions, billing discrepancies, or any other concerns presented by the clinical team • Provide effective communication to all staff and employees • Respond to internal and external emails in a timely fashion, within 24 hours upon receipt of email • Other tasks as assigned by Administrative Manager or CEO REQUIREMENTS • Must have completed a minimum of a high school diploma or GED • Experience with office management, preferred • Effective communication skills • Excellent problem-solving skills • Ability to interact effectively with all internal and external customers • Proficient in Microsoft Office Suite or related software • Excellent organizational skills and attention to detail • Skilled at establishing and maintaining positive and effective work relationships with co-workers, clients, members, providers, and other business partners • Excellent analytical, decision-making, and problem-solving skills • Ability to lift 10-15 pounds • Some evening and weekend availability required

Provide comprehensive administrative support including client interaction, billing coordination, scheduling, and office organization. | High school diploma or GED, office management experience, strong communication and organizational skills, proficiency in Microsoft Office. | OBJECTIVE: The Administrative Assistant will assist in the ongoing growth and organization of Elevation Individual and Family Therapy, PLLC. This position is ideal for an individual who is organized, detail-oriented, innovative, tech-savvy and friendly. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: • Greet clients, check them in, and help them get comfortable upon arrival to the office • Answer and return incoming client phone calls, messages, and emails • Schedule client appointments • Verify client insurance benefits • Obtain prior authorizations, as needed • Monitor EAP client billing • Collect client payments (co-pays, co-insurances, etc.) • Submit insurance and third-party payer claims, as needed • Follow-up on claims status and billing issues, as needed • Follow-up with outstanding billing tasks scheduled to be completed by any third-party billing or collection agencies • Enter payments received by clients or pay sources • Complete appointment verification calls to clients prior to scheduled appointments • Coordinate with internal team and external sources regarding client billing • Entering data/information into the scheduling/electronic health record system • Manage inventory and supplies • Perform clerical tasks including, but not limited to: • Copying and faxing documents • Scanning/uploading records into EHR system • Drafting forms and documents • Organizing office supplies, purchase receipts and documents • Receiving and filing mail, as well as sending outgoing mail • Mail patient billing statements • Assist in the regular auditing and maintenance of client charts and company documents • Provide superior customer services to clients and staff through written and verbal communication in a timely manner • Maintain general appearance and cleanliness of common areas (sanitize common areas, refill snack container, etc.) • Under the direction of administrative manager, contact insurance companies and referral sources as needed regarding questions, billing discrepancies, or any other concerns presented by the clinical team • Provide effective communication to all staff and employees • Respond to internal and external emails in a timely fashion, within 24 hours upon receipt of email • Other tasks as assigned by Administrative Manager or CEO REQUIREMENTS • Must have completed a minimum of a high school diploma or GED • Experience with office management, preferred • Effective communication skills • Excellent problem-solving skills • Ability to interact effectively with all internal and external customers • Proficient in Microsoft Office Suite or related software • Excellent organizational skills and attention to detail • Skilled at establishing and maintaining positive and effective work relationships with co-workers, clients, members, providers, and other business partners • Excellent analytical, decision-making, and problem-solving skills • Ability to lift 10-15 pounds • Some evening and weekend availability required

Provide comprehensive administrative support including client interaction, billing coordination, scheduling, and office organization. | High school diploma or GED with office management experience, strong communication, problem-solving, and organizational skills. | OBJECTIVE: The Administrative Assistant will assist in the ongoing growth and organization of Elevation Individual and Family Therapy, PLLC. This position is ideal for an individual who is organized, detail-oriented, innovative, tech-savvy and friendly. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: • Greet clients, check them in, and help them get comfortable upon arrival to the office • Answer and return incoming client phone calls, messages, and emails • Schedule client appointments • Verify client insurance benefits • Obtain prior authorizations, as needed • Monitor EAP client billing • Collect client payments (co-pays, co-insurances, etc.) • Submit insurance and third-party payer claims, as needed • Follow-up on claims status and billing issues, as needed • Follow-up with outstanding billing tasks scheduled to be completed by any third-party billing or collection agencies • Enter payments received by clients or pay sources • Complete appointment verification calls to clients prior to scheduled appointments • Coordinate with internal team and external sources regarding client billing • Entering data/information into the scheduling/electronic health record system • Manage inventory and supplies • Perform clerical tasks including, but not limited to: • Copying and faxing documents • Scanning/uploading records into EHR system • Drafting forms and documents • Organizing office supplies, purchase receipts and documents • Receiving and filing mail, as well as sending outgoing mail • Mail patient billing statements • Assist in the regular auditing and maintenance of client charts and company documents • Provide superior customer services to clients and staff through written and verbal communication in a timely manner • Maintain general appearance and cleanliness of common areas (sanitize common areas, refill snack container, etc.) • Under the direction of administrative manager, contact insurance companies and referral sources as needed regarding questions, billing discrepancies, or any other concerns presented by the clinical team • Provide effective communication to all staff and employees • Respond to internal and external emails in a timely fashion, within 24 hours upon receipt of email • Other tasks as assigned by Administrative Manager or CEO REQUIREMENTS • Must have completed a minimum of a high school diploma or GED • Experience with office management, preferred • Effective communication skills • Excellent problem-solving skills • Ability to interact effectively with all internal and external customers • Proficient in Microsoft Office Suite or related software • Excellent organizational skills and attention to detail • Skilled at establishing and maintaining positive and effective work relationships with co-workers, clients, members, providers, and other business partners • Excellent analytical, decision-making, and problem-solving skills • Ability to lift 10-15 pounds • Some evening and weekend availability required

Provide comprehensive administrative support including client interaction, scheduling, billing coordination, and office organization. | High school diploma or GED with office management experience, strong communication, organizational, and problem-solving skills. | OBJECTIVE: The Administrative Assistant will assist in the ongoing growth and organization of Elevation Individual and Family Therapy, PLLC. This position is ideal for an individual who is organized, detail-oriented, innovative, tech-savvy and friendly. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: • Greet clients, check them in, and help them get comfortable upon arrival to the office • Answer and return incoming client phone calls, messages, and emails • Schedule client appointments • Verify client insurance benefits • Obtain prior authorizations, as needed • Monitor EAP client billing • Collect client payments (co-pays, co-insurances, etc.) • Submit insurance and third-party payer claims, as needed • Follow-up on claims status and billing issues, as needed • Follow-up with outstanding billing tasks scheduled to be completed by any third-party billing or collection agencies • Enter payments received by clients or pay sources • Complete appointment verification calls to clients prior to scheduled appointments • Coordinate with internal team and external sources regarding client billing • Entering data/information into the scheduling/electronic health record system • Manage inventory and supplies • Perform clerical tasks including, but not limited to: • Copying and faxing documents • Scanning/uploading records into EHR system • Drafting forms and documents • Organizing office supplies, purchase receipts and documents • Receiving and filing mail, as well as sending outgoing mail • Mail patient billing statements • Assist in the regular auditing and maintenance of client charts and company documents • Provide superior customer services to clients and staff through written and verbal communication in a timely manner • Maintain general appearance and cleanliness of common areas (sanitize common areas, refill snack container, etc.) • Under the direction of administrative manager, contact insurance companies and referral sources as needed regarding questions, billing discrepancies, or any other concerns presented by the clinical team • Provide effective communication to all staff and employees • Respond to internal and external emails in a timely fashion, within 24 hours upon receipt of email • Other tasks as assigned by Administrative Manager or CEO REQUIREMENTS • Must have completed a minimum of a high school diploma or GED • Experience with office management, preferred • Effective communication skills • Excellent problem-solving skills • Ability to interact effectively with all internal and external customers • Proficient in Microsoft Office Suite or related software • Excellent organizational skills and attention to detail • Skilled at establishing and maintaining positive and effective work relationships with co-workers, clients, members, providers, and other business partners • Excellent analytical, decision-making, and problem-solving skills • Ability to lift 10-15 pounds • Some evening and weekend availability required

Provide comprehensive administrative support including client interaction, billing coordination, scheduling, and office organization. | High school diploma or GED with office management experience, strong communication, problem-solving, and organizational skills. | OBJECTIVE: The Administrative Assistant will assist in the ongoing growth and organization of Elevation Individual and Family Therapy, PLLC. This position is ideal for an individual who is organized, detail-oriented, innovative, tech-savvy and friendly. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: • Greet clients, check them in, and help them get comfortable upon arrival to the office • Answer and return incoming client phone calls, messages, and emails • Schedule client appointments • Verify client insurance benefits • Obtain prior authorizations, as needed • Monitor EAP client billing • Collect client payments (co-pays, co-insurances, etc.) • Submit insurance and third-party payer claims, as needed • Follow-up on claims status and billing issues, as needed • Follow-up with outstanding billing tasks scheduled to be completed by any third-party billing or collection agencies • Enter payments received by clients or pay sources • Complete appointment verification calls to clients prior to scheduled appointments • Coordinate with internal team and external sources regarding client billing • Entering data/information into the scheduling/electronic health record system • Manage inventory and supplies • Perform clerical tasks including, but not limited to: • Copying and faxing documents • Scanning/uploading records into EHR system • Drafting forms and documents • Organizing office supplies, purchase receipts and documents • Receiving and filing mail, as well as sending outgoing mail • Mail patient billing statements • Assist in the regular auditing and maintenance of client charts and company documents • Provide superior customer services to clients and staff through written and verbal communication in a timely manner • Maintain general appearance and cleanliness of common areas (sanitize common areas, refill snack container, etc.) • Under the direction of administrative manager, contact insurance companies and referral sources as needed regarding questions, billing discrepancies, or any other concerns presented by the clinical team • Provide effective communication to all staff and employees • Respond to internal and external emails in a timely fashion, within 24 hours upon receipt of email • Other tasks as assigned by Administrative Manager or CEO REQUIREMENTS • Must have completed a minimum of a high school diploma or GED • Experience with office management, preferred • Effective communication skills • Excellent problem-solving skills • Ability to interact effectively with all internal and external customers • Proficient in Microsoft Office Suite or related software • Excellent organizational skills and attention to detail • Skilled at establishing and maintaining positive and effective work relationships with co-workers, clients, members, providers, and other business partners • Excellent analytical, decision-making, and problem-solving skills • Ability to lift 10-15 pounds • Some evening and weekend availability required

Build and enforce administrative systems, supervise admin staff, liaise with billing, ensure compliance, and provide operational reporting. | 5+ years operations or project management experience (healthcare preferred), strong organizational skills, leadership, billing and compliance familiarity, and technology proficiency. | About Us We are a fast-growing mental health practice providing high-quality therapy services across multiple locations and through telehealth. As a 7-figure agency, we are expanding our leadership team to strengthen our administrative and operational foundation. We are seeking an experienced Operations Manager (Contractor) to bring systems, structure, and accountability to our administrative team while supporting smooth collaboration with clinical leadership and our billing company. Position Overview The Contracted Operations Manager will work 20-30 hours per month (with potential to grow) and will serve as the central hub for administrative operations. This role focuses on building systems, enforcing deadlines, improving efficiency, and ensuring strong communication between admin, clinical, and billing functions. This is a 1099 contract role — ideal for an experienced healthcare or small business operations professional seeking flexible part-time work. Key Responsibilities Audit and refine workflows for scheduling, intakes, office rentals, supply management, and HR file maintenance. • * Develop and enforce SOPs, policies, and checklists for administrative processes. • Supervise and support the Admin Manager and admin staff, ensuring deadlines and projects are consistently met. • Act as liaison with the billing company, monitoring claim submissions, denials, and client balances. Partner with clinical leadership to align administrative practices with compliance standards. • Oversee credentialing and onboarding compliance for staff. • * Create and maintain a simple operations dashboard (Excel/Airtable/other tools) to track performance. • Provide monthly operations reports and updates to the CEO. Qualifications 5+ years of experience in operations, practice management, or project management (healthcare or behavioral health strongly preferred). • Strong organizational and project management skills — detail-oriented, deadline-driven. • Demonstrated ability to lead teams, supervise staff, and enforce accountability. • Familiarity with billing, compliance, and HR processes in healthcare settings. • Comfortable with technology and able to implement workflow tools (e.g., EHRs, scheduling software, Airtable, Excel). • Excellent communication and leadership skills. • Contract Details • Hours: Approx. 20-30 hours/month (may increase during growth phases). • Compensation: Competitive hourly rate (commensurate with experience). • Schedule: Flexible, with standing weekly check-ins and monthly reporting deadlines. • Location: Remote with some in-office availability preferred (depending on practice needs).