EasyLlama

Manage full lifecycle of customer accounts, drive retention and expansion, analyze customer data to improve satisfaction, and collaborate cross-functionally to deliver value. | 5-7+ years in full lifecycle customer success in SaaS, strong communication and business acumen, proven retention and expansion track record, and ability to manage multiple accounts. | EasyLlama is transforming the HR compliance industry by reinventing outdated and uninspiring training solutions and adapting them for the mobile-first generation. Our engaging, fun, and interactive training helps millions of employees worldwide build a safer, more positive, and inclusive workplace. As we continue to set the standard in compliance solutions, our vision extends far beyond training—we aim to partner with thousands of organizations to reduce employee risk and foster a more inclusive and secure environment for all. With world-class customer reviews—boasting a 96% rating on G2 from over 100 reviews—and industry-leading NPS and Customer Satisfaction scores, EasyLlama is proud to have earned the trust of over 5,000 clients, including brands like Shake Shack, WeightWatchers, Sephora, JiffyLube, and Y Combinator. Our mobile-friendly platform delivers on-demand, self-paced, and bite-sized solutions that meet employees where they are, increasing engagement and retention. At EasyLlama, we are not just transforming compliance training—we are challenging the status quo. We have a strong culture of collaboration, innovation, and getting things done. What You’ll Do: • Manage the full lifecycle for existing customers within EasyLlama’s Commercial and Enterprise customer base: Ensure customers are properly transitioned to onboarding and introduced to Support functions, are getting the maximum value from EasyLlama (based on their unique challenges within their org and industry), and are aware of new features and offerings. • Leverage your analytical skills to work by dissecting customer data, identifying trends, and translating insights into actionable strategies that drive customer satisfaction and engagement • Manage renewals and mitigate risks to downsizing and churn by developing multi-threaded relationships within each account • Build a deep understanding of the EasyLlama product and showcase your strong problem-solving skills to address customer challenges promptly and creatively, ensuring their requirements are met and their expectations exceeded • Serve as a consultant to your clients, connecting them to the latest information, trends, and best practices for employee learning and demonstrating how EasyLlama’s platform solutions can help achieve greater success within their organizations • Develop pipeline, manage account plans, create proposals and SOWs, and forecast for your book of business • Collaborate with Product, Marketing, and other cross-functional teams to develop a Go To Market (GTM) strategy and outbound campaigns within your book • Serve as a vocal advocate for our customers within the organization, effectively communicating their needs and collaborating cross-functionally to deliver exceptional customer experiences • Exemplify extreme ownership as you demonstrate your knowledge of your customers’ needs and communicate the value proposition of EasyLlama’s solutions to their business Who You Are: • 5 to 7+ years of full lifecycle customer success management in a SaaS business, including building retention and expansion strategies • A customer-centric mindset that ensures you advocate for your customers and represent their voice internally to ensure EasyLlama’s position as a market leader • A hunter who can drive new outbound expansion strategy as well as maintain strong current relationships to support strong renewal and retention metrics • Proven track record of exceeding retention and bookings targets • Excellent communication and presentation skills, both spoken and written • Strong business acumen, including an understanding of organizational adoption and purchasing practices • Organized and ready to leverage a variety of tools to manage drive growth in a fast-paced and evolving organization • Bonus points for working in eLearning or HR Tech Interview Process • Recruiting Screen • Hiring Manager • Peer Panel • CEO Meet and Greet How We'll Take Care of You • $110,000-125,000 Base + Commission • Flexible, fully remote environment • 4 Weeks PTO - Recharging is essential. We respect your time off and encourage it. • Competitive employer-sponsored health insurances • 401(k) + company matching • Professional development reimbursements The EasyLlama herd is fully remote, with employees distributed across the US. We are currently hiring in the following approved* states: AR - Arkansas AZ - Arizona CA - California CO - Colorado FL - Florida IL - Illinois LA - Louisiana MA - Massachusetts MN - Minnesota NE - Nebraska NJ - New Jersey NY - New York NC - North Carolina OH - Ohio PA - Pennsylvania TN - Tennessee TX - Texas UT - Utah VA - Virginia WA - Washington WI - Wisconsin • EasyLlama reserves the right to change the list of approved states at anytime. To ensure the best employee experience, we offer competitive compensation packages, comprehensive benefits, an annual wellness stipend, PTO, 401k with company matching, and monthly team events to nurture connection! At EasyLlama, we strive to walk the walk. We are helping make workplaces all over the globe safer and more inclusive, including our own. We honor employees and candidates from all walks of life and all experiences, regardless of race, ethnicity, veteran status, disability, sexual orientation, gender identity or religion.

Lead and optimize revenue operations including forecasting, commission automation, pipeline management, and cross-functional alignment to drive predictable revenue growth. | 7-10+ years in Revenue Operations or related business ops roles with 3-5 years senior leadership, strong analytical skills, experience with multi-segment sales motions, and people management. | EasyLlama is transforming the HR compliance industry by reinventing outdated and uninspiring training solutions and adapting them for the mobile-first generation. Our engaging, fun, and interactive training helps millions of employees worldwide build a safer, more positive, and inclusive workplace. As we continue to set the standard in compliance solutions, our vision extends far beyond training—we aim to partner with thousands of organizations to reduce employee risk and foster a more inclusive and secure environment for all. With world-class customer reviews—boasting a 96% rating on G2 from over 100 reviews—and industry-leading NPS and Customer Satisfaction scores, EasyLlama is proud to have earned the trust of over 5,000 clients, including brands like Shake Shack, WeightWatchers, Sephora, JiffyLube, and Y Combinator. Our mobile-friendly platform delivers on-demand, self-paced, and bite-sized solutions that meet employees where they are, increasing engagement and retention. At EasyLlama, we are not just transforming compliance training—we are challenging the status quo. We have a strong culture of collaboration, innovation, and getting things done. What You’ll Do: Marketing, Sales & Partner Operations Deliver full visibility into lead generation and conversion by channel, campaign, and customer segment. Identify the most effective demand gen plays and enable Marketing to double down on what works. Standardize sales processes, reporting, and forecasting models to deliver predictable revenue outcomes across SMB, Mid-Market, and Enterprise. Build and automate commission systems aligned to SQL creation, closed revenue, and retention. Track partner-sourced and influenced pipeline performance; standardize handoffs between Partnerships, Sales, and CS to maximize joint revenue. Leverage automation and AI-driven workflows for enrichment, scoring, segmentation, and pipeline insights. Customer Success & Expansion Create standardized renewal and expansion playbooks that drive consistent execution across segments. Improve account health scoring and deploy churn prediction models integrated into GTM reporting. Operationalize product usage and adoption data into revenue signals that guide CS-led expansion and upsell plays. Deploy AI-driven insights that surface expansion opportunities and at-risk accounts in real time. Forecasting, Systems & Data Visibility Deliver a single source of truth for pipeline, bookings, churn, and expansion segmented by motion, segment, and source. Standardize reporting, forecasting, and pipeline management to improve win rates, velocity, and forecast accuracy. Partner with Engineering to design scalable data architecture, integrations, and pipelines. Build and operationalize an agentic AI infrastructure that powers forecasting, enrichment, churn prediction, and expansion signals — ensuring workflows are automated, scalable, and measurable for ROI. Leadership, Enablement & Operating Rhythms Lead and mentor the RevOps IC and contractors, building a proactive, high-performing function. Run the revenue operating cadence (daily/weekly/monthly) that drives accountability and alignment. Deliver executive-ready insights that shape leadership strategy and decision-making. Translate goals into clear execution plans with owners, timelines, and success metrics. Drive change management and adoption of new tools, systems, and processes through enablement, not just rollout. Who You Are: Experienced Operator – 7–10+ years in Revenue Operations, Sales/Marketing Ops, or Business Ops within high-growth B2B SaaS, with 3–5 years in a senior leadership role. Educated & Strategic – Bachelor’s degree in Business, Finance, Economics, or a related field (MBA a plus). You’ve built forecasting models with <10% variance, automated commission systems, and attribution dashboards that improved funnel ROI. Multi-Segment & Multi-Motion Fluent – Proven success supporting SMB, Mid-Market, and Enterprise segments, across Sales-led, CS-led, Partner, and PLG motions. Analytical & Data-Driven – You know how to turn complex metrics (CAC, LTV, NRR, GRR, pipeline velocity, win rates) into clear insights that shape strategy. Cross-Functional Leader – Trusted partner to Sales, Marketing, CS, Partnerships, Finance, Product, and Engineering; skilled at building alignment and driving execution. Innovator & Builder – You embrace automation and agentic AI workflows, deploying enrichment, churn alerts, partner mapping, and forecasting infrastructure to uncover growth opportunities and scale GTM efficiency. People Leader – Direct experience managing RevOps ICs and contractors; you coach for ownership, accountability, and proactive problem-solving. What to Expect Recruiter Screen Peer Interview Marketing and CX interview CEO interview At Home Test Project + presentation with Sales and Partnerships CTO Meet and Greet How We'll Take Care of You Flexible, fully remote environment 4 Weeks PTO - Recharging is essential. We respect your time off and encourage it. Competitive employer-sponsored health insurances 401(k) + company matching Professional development reimbursements Monthly remote work stipend The EasyLlama herd is fully remote, with employees distributed across the US. We are currently hiring in the following approved* states: AR - Arkansas AZ - Arizona CA - California CO - Colorado FL - Florida IL - Illinois LA - Louisiana MA - Massachusetts MN - Minnesota NE - Nebraska NJ - New Jersey NY - New York NC - North Carolina OH - Ohio PA - Pennsylvania TN - Tennessee TX - Texas UT - Utah VA - Virginia WA - Washington WI - Wisconsin *EasyLlama reserves the right to change the list of approved states at anytime. To ensure the best employee experience, we offer competitive compensation packages, comprehensive benefits, an annual wellness stipend, PTO, 401k with company matching, and monthly team events to nurture connection! At EasyLlama, we strive to walk the walk. We are helping make workplaces all over the globe safer and more inclusive, including our own. We honor employees and candidates from all walks of life and all experiences, regardless of race, ethnicity, veteran status, disability, sexual orientation, gender identity or religion.