Duck Creek Technologies

Manage and develop multiple customer accounts, foster trusted relationships, and ensure product adoption and success. | Minimum 6+ years of experience in SaaS platforms, customer-facing roles, and knowledge of Duck Creek or similar platforms preferred. | Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek. WHO WE ARE: Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies. Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance. We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location. If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”! To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter. Title: Customer Success Manager WHAT YOU’LL DO: The Customer Success Manager is the CEO of your book of business. A high performer who is SaaS revenue focused, responsible for managing and developing multiple medium/large Duck Creek OnDemand and OnPrem accounts. As a SMCS, you will act as the primary contact and trusted advisor for your customers and provide an interface between the Customer/System Integration (SI) partner(s), and internal Duck Creek teams. Members of the Customer Success family are motivated customer advocates, adept in managing customer needs throughout their journey – from contract signing, multiple go-lives, and contract expansion and renewal. You see our customers’ challenges as opportunities. You use your knowledge of Duck Creek and the software delivery lifecycle (SDLC) process to get into the detail and find solutions. You turn our customers’ pain points into success plans, and work across all arms of the Duck Creek organization to continually drive success. It is expected that the SMCS will work in collaboration with the Customer Success Engineers (CSEs) and other Customer Success (CS) Organization teams to provide assistance in the management of your customers within a defined segment (e.g., Personal, Commercial, Multi-national, APAC), across a customer’s entire Duck Creek lifecycle to maximize value realization and product adoption. Manage and develops the customer accounts: Manage 4+ medium/large OnDemand or OnPrem accounts. Develop and foster a trusted relationship with the Customer and SI partners. Meet with Customer leadership teams to understand their business goals and strategic priorities, including the preparation of customer success plans with an eye toward future sales opportunities and product expansion at time of renewal. Stay up to date with the latest features and updates of Duck Creek’s suite of products and services, conduct review sessions, and identify opportunities for upselling and cross-selling, including active management of NRR and GRR. Track renewals through their lifecycle, highlighting potential risks, and building strategic account plans to ensure success. Facilitate weekly, monthly, and quarterly customer governance meetings, including preparation of reports, governance decks and working with all parties to schedule customer sessions. Mentors junior Customer Success Managers Ensures Customer Success and Reference-ability: Gather customer feedback by playing an active role in the NPS customer survey activities by encouraging customer feedback, assessing results, and developing measurable closed loop action plans. Understand what is required to make/keep the Customer a great reference and improve the end user experience by furthering customer adoption. Educate customers on new and existing functionalities (including engaging relevant DC teams to assist) and demonstrate how they can benefit the customer’s business to deliver value. Where issues arise, including pre and post go-live events, conduct lessons learned with various stakeholders to build action plans, coordinate improvements, and turn the account back to green. Act as primary contact point for Customer issues/questions and maintain regular contact with customers to ensure on time go-lives. Work with wider teams involved with the customer (e.g. services teams and partners) to collect and analyze customer feedback with the aim of identifying areas for improvement. Ensure customers are actively planning to adopt the latest version of Duck Creek software. Interfaces between Customer/SI partner and Internal team: Proactively manage any potential risks and work with applicable resources to implement mitigation plans, including leveraging conformance reviews / delivery assurance process. Ensure all customer support cases logged (via SNOW) receive appropriate attention and urgency, including tracking of defect resolution in line with customer program timelines. Coordinate Customer-specific communication plans, test schedules, releases, and ticket priorities, etc., between Customers and internal and external stakeholders. Ensure transparency into Customer Health by providing a view of internal throughput on customer incidents and requests. Develop the tools / processes / procedures to grow and mature the business to allow for cost-effective future growth and scale. For OnDemand clients, develop and maintain Customer-specific portions of the runbook (e.g., communication plan/contacts). Provide feedback to Engineering teams on how to better enhance our products for Duck Creek customers. Review monthly metrics reports with Customers including SLA targets and actuals, volumetric performance data, major issues and outages. Education and Work Experience: Bachelor’s degree, and/or higher level, or foreign equivalent, in Computer Science, Computer Information Sciences or related degree; related work experience can be substituted for educational requirement. Work Experience: Minimum 6+ years functional and technical knowledge of SaaS platforms. Duck Creek Suite and Platform knowledge and experience (preferred). Experience in a customer-facing, service-oriented role. ChurnZero knowledge and experience (preferred). Knowledge of Microsoft Azure, SQL Server preferred. Leadership Experience: 1-3 years (preferred). Specialized Knowledge, Skills, and/or Abilities: Ability to explain complex technical concepts to non-technical audiences. Ability to clearly articulate and present technical solutions to prospects/Customers during sales processes. Exceptional customer service and organizational skills are a must. Must be able to work well independently and in a team environment. Efficient multi-tasking and project management skills. Excellent communication skills, both written and oral, ability to communicate with sales, executives, and Customers. Other Requirements: Travel: 10-25% Work Authorization: Legally authorized to work in the country of the job location. WHAT WE STAND FOR: Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems. As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status. We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead. To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/. Please let us know if you encounter accessibility barriers with our web content by sending an email to accessibility@duckcreek.com. Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes. #LI-Remote #LI-HT1 Duck Creek Technologies supports a flexible-first work environment and has employees throughout the United States. Based on a fair and equitable compensation philosophy, we have five (5) United States pay markets based on regional validated survey market data. The expected salary range for this position is between $79,400 and $128,000. This position is also eligible for annual bonuses. The final compensation may vary due to the above listed factors and be determined based on experience and other factors permitted by law. We also offer a competitive benefits package that includes: ▸Flexible work environment ▸Medical, dental, vision, life and disability insurance ▸401(k) Retirement Plan ▸Flexible Spending & Health Savings Account ▸Paid holidays, vacation, and volunteer time ▸Employee assistance program and other benefits. The application window will remain open until the position is filled or until a sufficient number of qualified candidates have been identified. Duck Creek is a leading provider of comprehensive P&C insurance software and services for insurers of all sizes worldwide. Employing progressive technology, our solutions enable insurers to optimize outcomes and enhance engagement through advanced digital and data capabilities and integrated functionality that can be delivered via the cloud or on premise.

As a Principal Software Engineer on the GenAI team, you will drive the technical vision and execution of advanced AI-powered solutions. You will design and implement scalable, secure, and high-performing systems that leverage large language models and AI-driven services. | Candidates should have a bachelor's degree in Computer Science or a related field and at least 7 years of software development experience. Additionally, 5 years of strategic leadership experience is required. | Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek. WHO WE ARE: Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies. Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance. We have a flock of more than 1,700 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location. If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”! To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter. TITLE: Principal Software Engineer - GenAI WHAT YOU’LL DO: As a Principal Software Engineer on the GenAI team, you will drive the technical vision and execution of advanced AI-powered solutions across multiple initiatives. You will design and implement scalable, secure, and high-performing systems that leverage large language models (LLMs), retrieval-augmented generation (RAG), and AI-driven services. This role requires deep technical expertise, hands-on coding, and the ability to align multiple engineering teams toward a shared vision. Key responsibilities include: Lead technical strategy for GenAI-based products and platforms, ensuring alignment with enterprise architecture and business goals. Design and implement core AI services, including model orchestration, prompt engineering frameworks, and inference pipelines. Collaborate with data scientists and ML engineers to integrate LLMs and fine-tuned models into production systems. Architect and deliver solutions for high-complexity Agile stories across multiple domains, ensuring scalability and resilience. Mentor and guide engineers on modern AI development practices, including distributed systems, model deployment, and performance optimization. Ensure compliance and security in AI solutions, including data privacy, responsible AI principles, and model governance. Debug and resolve complex issues in distributed AI systems, ensuring minimal downtime and high availability. Champion CI/CD and MLOps practices for continuous delivery of AI features and models. Participate in hiring and talent development for the GenAI team. Perform other related duties and activities as required. WHAT YOU’VE DONE: Bachelor’s degree, or higher education level, or its foreign equivalent, in Computer Science, Computer Information Sciences, and/or related field Total Work Experience: 7+ years (software development), 5+ years of strategic leadership experience SPECIALIZED KNOWLEDGE, SKILLS, AND/OR ABILITIES: Expert of scalable, resilient, modern, cloud-native microservice development with Java, .NET, Python, or Typescript Expert in distributed software patterns, such as DDD, microservices, serverless, and event-driven architecture Expert with CI/CD to deliver software enhancements to customers with full automation Expertise in AI/ML systems: LLM integration, RAG pipelines, vector databases, and prompt engineering. Experience in Cloud platforms and cloud-native architectures, including Serverless Hands-on experience with transformer-based models, Hugging Face, LangChain, or similar frameworks. Knowledge of data security, compliance, and responsible AI principles. Experience with Terraform/Ansible or other IaC platforms Experience with CQRS, event-driven architecture, and Kafka Experience building monitoring, alerting, and observability for maintaining high customer SLAs for SaaS delivered products Excels in the ability to lead, teach, and guide modern software-development practices across Product Development, operating independently with guidance WHAT ADDITIONAL INFORMATION YOU MAY WANT TO KNOW: Travel: 0-10% Location: Remote US Work Authorization: Legally authorized to work in the country of job location. The Company does not sponsor visa petitions for this position. Duck Creek Technologies supports a flexible-first work environment and has employees throughout the United States. Based on a fair and equitable compensation philosophy, we have five (5) United States pay markets based on regional validated survey market data. The expected salary range for this position is between $136,100 and $219,600. This position is also eligible for annual bonuses. The final compensation may vary due to the above listed factors and be determined based on experience and other factors permitted by law. We also offer a competitive benefits package that includes: ▸Flexible work environment ▸Medical, dental, vision, life and disability insurance ▸401(k) Retirement Plan ▸Flexible Spending & Health Savings Account ▸Paid holidays, vacation, and volunteer time ▸Employee assistance program and other benefits. The application window will remain open until the position is filled or until a sufficient number of qualified candidates have been identified. WHAT WE STAND FOR: Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems. As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status. We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead. To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/. Please let us know if you encounter accessibility barriers with our web content by sending an email to accessibility@duckcreek.com. Privacy Notice: By submitting your application, you acknowledge that Duck Creek Technologies may collect and process your personal data for recruitment purposes in accordance with our Privacy Notice and applicable data protection laws. Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes. #LI-HS #LI-Remote Duck Creek is a leading provider of comprehensive P&C insurance software and services for insurers of all sizes worldwide. Employing progressive technology, our solutions enable insurers to optimize outcomes and enhance engagement through advanced digital and data capabilities and integrated functionality that can be delivered via the cloud or on premise.

Lead and manage sales cycles with major P&C insurance carriers, mentor sales directors, develop and execute sales strategies, and secure new top-tier business. | 12+ years in enterprise sales, 7+ years insurance industry expertise, experience managing large deal teams, strong communication, and proficiency in Microsoft Office. | Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek. WHO WE ARE: Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies. Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance. We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location. If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”! To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter. Title: Senior Director of Sales (Insurtech) WHAT YOU’LL DO: The Senior Director of Sales engages with major P&C Carriers, identifies and establishes alignment between Duck Creek’s solutions and customer’s business drivers, and manages all aspects of sales cycles within an assigned set of accounts. Senior Director of Sales teaches high level prospective and current customers new and valuable solutions and how to compete in their market and translating that into a successful commercial relationship with Duck Creek. In addition, the Senior Director of Sales acts as a team lead, and coaches and mentors Sales Directors. Responsible for winning a high level of new top tier business and develops existing accounts Acts in the capacity of the sales expert for the team and supports the Senior Leadership in on issues that impact design/selling success or address future concepts, products or technologies. Creates formal networks with key decision makers and serves as external spokesperson for the organization. Builds relationships with key influencers, develop business insight into and have informed opinions on future strategies of assigned accounts. Acts as a team lead, and will guide and mentor Sales Directors on designated opportunities Plays an active role in the onboarding / training of new Sales Directors. Coaches Sales Directors on Pipeline Creation and Management opportunities. Develops and executes prospecting strategies to identify, qualify, pursue and close new business Secures and leads face-to-face meetings with business leaders and decision makers including “C” level executives within our target marketplace Develops, maintains, and grows an ongoing sales pipeline Maintains a thorough understanding of the Duck Creek consultative and solution selling process Delivers compelling customer presentations and proposals that expertly articulate the Duck Creek Value Proposition and how it supports the prospect’s strategic objectives Maintains current and accurate information on account status and sales activity in SalesForce.com Manages the account development and opportunity pursuit process from initial assignment through close using Salesforce CRM Accurately forecasts new bookings Develops and deploys strategies for securing new accounts. Performs other related duties and activities as required. WHAT YOU’VE DONE: Education and Work Experience: Degree preferred or equivalent years of practical job experience in a similar function or role 12+ years of business experience in large enterprise Sales navigating complex business software / IT solutions 7+ years of deep insurance industry/domain expertise 7+ years of Large Account Management experience / leading account teams Specialized Knowledge, Skills, and/or Abilities: Expert level in managing large deal pursuit teams, and equally large complex buy side consensus teams Deep knowledge of the complete Duck Creek offering (including Service and Support. High level of sales achievement Strong experience with long term planning of resources, technology and account structure Ability to lead and mentor a team Exceptional communication skills. Ability to understand & interpret carrier strategy and align the appropriate Duck Creek software and service capability to C level stakeholders Ability to manage / leverage external partner ecosystems as part of the overall value proposition and messaging Proficient in Microsoft Excel and Word Other Requirements: Travel: 80% Special Work Hours: May require overnight work schedule Work Authorization: Legally authorized to work in the country of the job location. Duck Creek Technologies supports a flexible-first work environment and has employees throughout the United States. Based on a fair and equitable compensation philosophy, we have five (5) United States pay markets based on regional validated survey market data. The expected salary range for this position is between $143,900 and $232,100. This position is also eligible for annual bonuses. The final compensation may vary due to the above listed factors and be determined based on experience and other factors permitted by law. We also offer a competitive benefits package that includes: ▸Flexible work environment ▸Medical, dental, vision, life and disability insurance ▸401(k) Retirement Plan ▸Flexible Spending & Health Savings Account ▸Paid holidays, vacation, and volunteer time ▸Employee assistance program and other benefits. The application window will remain open until the position is filled or until a sufficient number of qualified candidates have been identified. WHAT WE STAND FOR: Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems. As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status. We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead. To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/. Please let us know if you encounter accessibility barriers with our web content by sending an email to accessibility@duckcreek.com. Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes. #LI-Remote #LI-HT1 Duck Creek is a leading provider of comprehensive P&C insurance software and services for insurers of all sizes worldwide. Employing progressive technology, our solutions enable insurers to optimize outcomes and enhance engagement through advanced digital and data capabilities and integrated functionality that can be delivered via the cloud or on premise.