Duck Creek Technologies

Lead and optimize global SaaS application support teams, ensuring operational excellence and customer satisfaction. | Extensive experience in SaaS support, global team management, and operational frameworks like ITIL or SRE, with strong cross-functional collaboration skills. | Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek. WHO WE ARE: Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies. Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance. We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location. If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”! To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter. TITLE: Vice President of Global Application Support WHAT YOU’LL DO The Vice President, Global Support is responsible for leading Duck Creek’s global SaaS application support function across Level 1, 2, and 3 tiers for Standard and Premium Support service models. This role oversees approximately 50-70 professionals worldwide and drives operational excellence in incident management, escalation processes, service delivery, and customer communication. This position defines and executes support strategy aligned with customer satisfaction, product stability, and operational KPIs, including MTTR, CES, NPS, SLA adherence, and backlog health. The role partners closely with Product, Engineering, Cloud Operations, and Customer Success to deliver seamless, responsive support to customers across regions and time zones. Job Functions & Responsibilities: Define and implement the global application support strategy aligned with business goals, customer success outcomes, and product roadmap priorities. Lead and manage Level 1, 2, and 3 global support operations across multiple regions and time zones in a 24x7 follow-the-sun model. Define and own strategy, capacity, staffing and skill development for teams responsible for both standard support and premium support model to scale with clearly defined process and accountability. Establish and oversee performance management metrics for support operations, including MTTR, first contact resolution, CES, NPS, SLA adherence, and backlog health. Own incident, change, and problem management processes, including major incident coordination and post-incident reviews. Lead a global support team including support engineers, incident liaisons, knowledge management resources, and regional support leads. Build and maintain a culture of high performance, accountability, continuous improvement, and customer focus. Develop and manage operational frameworks and standard operating procedures for consistent global execution. Oversee knowledge management strategy, ensuring high-quality content, runbooks, playbooks, and enablement materials. Manage the global support tool ecosystem, including ticketing systems, monitoring tools, incident tracking, and reporting dashboards. Serve as a key escalation point for high-severity customer issues and provide executive-level communication and coordination during critical incidents. Provide insights and recommendations to executive stakeholders based on support trends, customer feedback, and incident data. Collaborate with Product, Engineering, Cloud Operations, and Customer Success to reduce incident volume, improve resolution quality, and drive product improvements. Business owner for all incident management systems, including ServiceNow, Jira and Zendesk. Perform all other duties and activities as required. WHAT YOU’VE DONE: REQUIRED: Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field. 12+ years of progressive experience in SaaS application support, technical operations, or customer support. Minimum of 5 years managing global or distributed support teams, including shift-based and 24x7 operations. Experience with enterprise-scale support models and operational frameworks such as ITIL, SRE, or DevOps. PREFERRED: Master’s degree (MBA or technical) preferred. Experience in the Property & Casualty (P&C) insurance or broader financial services domain. Experience in high-growth SaaS or PE-backed environments undergoing operational scaling or transformation.. Knowledge, Skills, Abilities & Behaviors: Deep understanding of global enterprise SaaS support operations and incident management best practices and systems. Proven ability to lead and scale distributed, high-performing technical support teams. Strong operational acumen with demonstrated success driving performance against key metrics (MTTR, CES, NPS, SLA). Proficiency in support tooling systems (ticketing, monitoring, knowledge base, analytics). Skilled in root cause analysis, structured problem solving, and escalation frameworks. Ability to manage high-severity customer incidents with urgency and composure. Strong cross-functional collaboration skills with ability to influence Product, Engineering, and Customer Success. Clear and effective verbal and written communication at executive levels. Strategic thinker with ability to develop and implement long-term support models. Highly organized with attention to detail and process standardization. Skilled in change management and driving process adoption across global teams. Data-driven decision-making mindset with the ability to translate metrics into action. Customer-centric mindset with deep commitment to delivering value and positive outcomes. Demonstrated ability to work effectively across cultures and geographies. Commitment to talent development, engagement, and succession planning. Work Environment & Other Requirements: Travel: 25% Work Authorization: Must be legally authorized to work in the country of the job location WHAT WE STAND FOR: Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems. As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status. We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead. To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/. Please let us know if you encounter accessibility barriers with our web content by sending an email to accessibility@duckcreek.com. Privacy Notice: By submitting your application, you acknowledge that Duck Creek Technologies may collect and process your personal data for recruitment purposes in accordance with our Privacy Notice and applicable data protection laws. Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes. #LI-Remote #LI-HT1 Actual compensation for this role is determined based on a variety of factors, including job-related skills, experience, qualifications, internal equity, and geographic location, where permitted by law. For reference, the expected salary range for this position is generally positioned as follows based on candidate location: 207,800 – 296,800: Candidates living in the Boston, New York City–Newark, Los Angeles, San Francisco/Bay Area, Seattle, or Washington, DC metropolitan areas 198,000 – 282,800: Candidates living in Chicago, Dallas–Fort Worth, Houston, Minneapolis, or Philadelphia metropolitan areas, or in Colorado, Connecticut, Maryland, Rhode Island, or Vermont 188,200 – 268,800: Candidates living in Georgia, Michigan, North Carolina, New Hampshire, Oregon, or Wisconsin 166,600 – 260,400: For all other U.S. locations This position is also eligible for annual bonus compensation, subject to plan terms and individual eligibility. Final compensation will be determined based on the factors outlined above and in accordance with applicable law. Duck Creek Technologies believes in the safe, ethical, and responsible use of artificial intelligence. We may use AI-assisted tools to support parts of the recruitment process, such as reviewing applications, identifying relevant skills, and organizing candidate information. AI tools are used to assist—not replace—human judgment. All AI-assisted outputs are reviewed by a Duck Creek team member, and final hiring decisions are always made by people. Candidates should be comfortable working in environments where AI is used responsibly to enhance business processes. Duck Creek Technologies offers a comprehensive benefits package, which includes: Flexible work environment Medical, dental, vision, life, and disability insurance 401(k) retirement plan with match (6% employer match up to $12,000 annually) Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) Paid holidays, vacation, and volunteer time Employee Assistance Program (EAP) Benefits eligibility and offerings may vary based on role and location. The application window for this position will remain open until the role is filled or a sufficient number of qualified candidates have been identified. Duck Creek is a leading provider of comprehensive P&C insurance software and services for insurers of all sizes worldwide. Employing progressive technology, our solutions enable insurers to optimize outcomes and enhance engagement through advanced digital and data capabilities and integrated functionality that can be delivered via the cloud or on premise.

Owns the strategy, definition, and delivery of software products, translating market needs into product requirements, and leading cross-functional teams. | Requires 6+ years of product management experience, SaaS knowledge, and strong communication skills; experience in insurance or FinTech is preferred. | Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek. WHO WE ARE: Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies. Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance. We have a flock of more than 1,700 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location. If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”! To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter. TITLE: Senior Product Manager WHAT YOU’LL DO: The Senior Product Manager at Duck Creek Technologies owns the strategy, definition, and delivery of software products within a complex, customer‑driven SaaS environment. You will translate market and customer needs into clear product requirements, guide prioritization decisions, and partner closely with Engineering and cross‑functional teams to deliver high‑quality, on‑time releases. Key responsibilities include: Define and prioritize product requirements, manage the product backlog, and track market and customer demand Create product artifacts such as use cases, business scenarios, and user personas to support development and delivery Own product release planning and execution in partnership with Engineering and the Principal Product Manager Serve as a product subject‑matter expert across the organization and support training, documentation, and enablement needs Represent the product directly with customers and stakeholders, including presenting product vision and direction when needed Anticipate customer needs, monitor market trends, and influence product strategy accordingly Lead and influence cross‑functional teams, operating independently in a fast‑paced, matrixed environment WHAT YOU’VE DONE: Bachelor’s or Masters Degree and/or equivalent experience relevant to functional area 6+ years of product management experience Proven success launching and managing software products in a SaaS environment KNOWLEDGE, SKILLS, ABILITIES & BEHAVIORS: Experience in insurance technology, P&C insurance, InsurTech, or FinTech preferred Strong understanding of SaaS and PaaS architectures and the software development lifecycle with the ability to translate complex technical capabilities into scalable product strategy and business outcomes Working knowledge of AI concepts and their strategic and practical application to product innovation and automation Proficiency with Agile/Scrum methodologies and modern product management tools Strong analytical skills with the ability to translate data into product insights and decisions Excellent written and verbal communication skills with the ability to influence without authority Highly organized, detail‑oriented, and able to manage multiple priorities without sacrificing quality Customer‑focused mindset with a passion for delivering exceptional user experiences WHAT ADDITIONAL INFORMATION YOU MAY WANT TO KNOW: Travel: 0-10% travel Location: Remote US Work Authorization: Legally authorized to work in the country of job location. The Company does not sponsor visa petitions for this position. Actual compensation for this role is determined based on a variety of factors, including job-related skills, experience, qualifications, internal equity, and geographic location, where permitted by law. For reference, the expected salary range for this position is generally positioned as follows based on candidate location: 153,900 – 219,800: Candidates living in the Boston, New York City–Newark, Los Angeles, San Francisco/Bay Area, Seattle, or Washington, DC metropolitan areas 146,700 – 209,500: Candidates living in Chicago, Dallas–Fort Worth, Houston, Minneapolis, or Philadelphia metropolitan areas, or in Colorado, Connecticut, Maryland, Rhode Island, or Vermont 139,400 – 199,100: Candidates living in Georgia, Michigan, North Carolina, New Hampshire, Oregon, or Wisconsin 123,400 – 192,900: For all other U.S. locations This position is also eligible for annual bonus compensation, subject to plan terms and individual eligibility. Final compensation will be determined based on the factors outlined above and in accordance with applicable law. Duck Creek Technologies believes in the safe, ethical, and responsible use of artificial intelligence. We may use AI-assisted tools to support parts of the recruitment process, such as reviewing applications, identifying relevant skills, and organizing candidate information. AI tools are used to assist—not replace—human judgment. All AI-assisted outputs are reviewed by a Duck Creek team member, and final hiring decisions are always made by people. Candidates should be comfortable working in environments where AI is used responsibly to enhance business processes. Duck Creek Technologies offers a comprehensive benefits package, which includes: Flexible work environment Medical, dental, vision, life, and disability insurance 401(k) retirement plan with match (6% employer match up to $12,000 annually) Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) Paid holidays, vacation, and volunteer time Employee Assistance Program (EAP) Benefits eligibility and offerings may vary based on role and location. The application window for this position will remain open until the role is filled or a sufficient number of qualified candidates have been identified. WHAT WE STAND FOR: Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems. As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status. We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead. To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/. Please let us know if you encounter accessibility barriers with our web content by sending an email to accessibility@duckcreek.com. Privacy Notice: By submitting your application, you acknowledge that Duck Creek Technologies may collect and process your personal data for recruitment purposes in accordance with our Privacy Notice and applicable data protection laws. Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes. #LI-HS #LI-Remote Duck Creek is a leading provider of comprehensive P&C insurance software and services for insurers of all sizes worldwide. Employing progressive technology, our solutions enable insurers to optimize outcomes and enhance engagement through advanced digital and data capabilities and integrated functionality that can be delivered via the cloud or on premise.

Lead sales and solution architecture teams to achieve revenue targets and establish standards for enterprise software solutions. | Requires 12+ years in P&C insurance enterprise services, solution design, and 5+ years managing technical teams, with experience in large-scale, cloud-based solutions. | Job Description: • The Senior Director, GTM Lead of Professional Services (P&C) is a senior management role responsible for directly leading the sales function to achieve professional services revenue targets. • Provide overall leadership and direction for solution architecture teams, including workforce planning, performance management, coaching, career development, and readiness to support sales and delivery. • Establish and maintain solution architecture standards, reference architectures, and best practices aligned with Duck Creek products, cloud platforms, and integration patterns. Requirements: • Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent professional experience. • 12+ years of progressive experience in P&C insurance enterprise services sales and architecture, solution design, or technical leadership roles. • 5+ years of experience leading and managing technical teams. • Demonstrated experience designing and governing large-scale, enterprise, cloud-based software solutions. Benefits: • Flexible work environment • Medical, dental, vision, life, and disability insurance • 401(k) retirement plan with match (6% employer match up to $12,000 annually) • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) • Paid holidays, vacation, and volunteer time • Employee Assistance Program (EAP)

Lead sales and solution architecture teams to drive professional services revenue and ensure architectural excellence across Duck Creek solutions. | Requires 12+ years in insurance enterprise services, solution design, and team leadership, with deep technical expertise in cloud architectures and SaaS platforms. | Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek. WHO WE ARE: Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies. Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance. We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location. If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”! To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter. TITLE: Senior Director, Services Go To Market Lead WHAT YOU’LL DO: The Services Go to Market Lead (Senior Director) is a senior management role responsible for directly leading the sales function to achieve professional services revenue targets as well as defining, governing, and evolving solution architecture practices across Duck Creek Technologies. This role provides hands on leadership in collaboration with Professional Services leadership supporting services sales to enterprise insurance customers. It also provides strategic leadership for solution architecture practice including practices, processes, talent and templates. The Senior Director is accountable for driving professional services sales performance, utilizing proven sales management tooling and methodologies to maximize pipeline conversion, forecast accuracy, and revenue attainment. The position balances technical depth, people leadership, sales enablement, and cross-functional influence to ensure Duck Creek solutions and services are architected, positioned, and delivered consistently, scalable, and in alignment with business strategy, product direction, and partner ecosystems. Lead the sales function for professional services, setting clear revenue targets and driving execution to achieve and exceed goals using established sales management tools and processes. The role will define our service offerings, manage a team to sell to new and existing customers and leverage market leading tooling and processes to support these efforts. Work with Services leadership to articulate high value offerings that will resonate within the P&C market. Leverage the defined service offerings as well as other channels including customer facing team to generate and grow a healthy pipeline. Collaborate with sales operations to provide effective reporting to ensure a clear line of sight to achievement of services sales targets. Provide overall leadership and direction for solution architecture teams, including workforce planning, performance management, coaching, career development, and readiness to support sales and delivery. Evolve the solution architecture team to a level of world class performance in the engagement with prospects and customers as well as the delivery of high value solutions. Establish and maintain solution architecture standards, reference architectures, and best practices aligned with Duck Creek products, cloud platforms, and integration patterns. Partner with Product Management, Engineering, Professional Services, Sales, and Alliances to ensure architectural alignment from pre-sales through delivery and lifecycle management, including services positioning and scope definition. Collaborate with partner organizations to define joint solution patterns and enable consistent architectural approaches across the ecosystem. Support sales and account teams by providing executive-level technical and solution leadership for strategic opportunities, including services-based engagements, when required. Represent solution architecture perspectives in internal leadership forums and cross-functional planning activities, including services strategy and go-to-market planning. Ensure solution architectures clearly articulate the value, differentiation, and outcomes of Duck Creek professional and partner-delivered services. Guide teams in developing repeatable solution and services patterns that support scalable selling and delivery models. WHAT YOU’VE DONE: REQUIRED: Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent professional experience. 12+ years of progressive experience in P&C insurance enterprise services sales and architecture, solution design, or technical leadership roles. 5+ years of experience leading and managing technical teams. - Demonstrated experience designing and governing large-scale, enterprise, cloud-based software solutions. PREFERRED: Master’s degree in a relevant technical or business discipline. Experience within the insurance or financial services software domain. Experience working in a global insurance software sales organization. Formal architecture or cloud certifications (e.g., TOGAF, AWS, Azure, or equivalent). Knowledge, Skills, Abilities & Behaviors: Deep understanding of selling methodologies, tooling and processes. Deep expertise in insurance P&C enterprise solution architecture and distributed systems design. Strong understanding of cloud-native architectures, SaaS platforms, and integration technologies. Proven ability to lead, mentor, and develop senior technical professionals. Strategic thinking with the ability to translate business objectives into architectural direction. Strong governance mindset balanced with pragmatism and delivery focus. Excellent communication skills across technical and non-technical audiences. Ability to influence without direct authority across functions and geographies. Sound judgment in assessing architectural trade-offs, risks, and impacts. Strong collaboration skills and commitment to cross-functional partnership. Customer-oriented mindset with focus on long-term solution sustainability. Ability to manage multiple complex initiatives simultaneously. High level of accountability and ownership for outcomes. Adaptability in a dynamic, fast-paced global software environment. Strong problem-solving and analytical capabilities. Demonstrated leadership behaviors consistent with Duck Creek Technologies’ values. WHAT WE STAND FOR: Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems. As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status. We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead. To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/. Please let us know if you encounter accessibility barriers with our web content by sending an email to accessibility@duckcreek.com. Privacy Notice: By submitting your application, you acknowledge that Duck Creek Technologies may collect and process your personal data for recruitment purposes in accordance with our Privacy Notice and applicable data protection laws. Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes. #LI-Remote #LI-HT1 Actual compensation for this role is determined based on a variety of factors, including job-related skills, experience, qualifications, internal equity, and geographic location, where permitted by law. For reference, the expected salary range for this position is generally positioned as follows based on candidate location: 174,900 – 249,900: Candidates living in the Boston, New York City–Newark, Los Angeles, San Francisco/Bay Area, Seattle, or Washington, DC metropolitan areas 166,700 – 238,100: Candidates living in Chicago, Dallas–Fort Worth, Houston, Minneapolis, or Philadelphia metropolitan areas, or in Colorado, Connecticut, Maryland, Rhode Island, or Vermont 158,400 – 226,300: Candidates living in Georgia, Michigan, North Carolina, New Hampshire, Oregon, or Wisconsin 170,300 – 219,300: For all other U.S. locations This position is also eligible for sales commissions, subject to plan terms and individual eligibility. Final compensation will be determined based on the factors outlined above and in accordance with applicable law. Duck Creek Technologies believes in the safe, ethical, and responsible use of artificial intelligence. We may use AI-assisted tools to support parts of the recruitment process, such as reviewing applications, identifying relevant skills, and organizing candidate information. AI tools are used to assist—not replace—human judgment. All AI-assisted outputs are reviewed by a Duck Creek team member, and final hiring decisions are always made by people. Candidates should be comfortable working in environments where AI is used responsibly to enhance business processes. Duck Creek Technologies offers a comprehensive benefits package, which includes: Flexible work environment Medical, dental, vision, life, and disability insurance 401(k) retirement plan with match (6% employer match up to $12,000 annually) Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) Paid holidays, vacation, and volunteer time Employee Assistance Program (EAP) Benefits eligibility and offerings may vary based on role and location. The application window for this position will remain open until the role is filled or a sufficient number of qualified candidates have been identified. Duck Creek is a leading provider of comprehensive P&C insurance software and services for insurers of all sizes worldwide. Employing progressive technology, our solutions enable insurers to optimize outcomes and enhance engagement through advanced digital and data capabilities and integrated functionality that can be delivered via the cloud or on premise.

Oversee global revenue lifecycle, ensure compliance with ASC 606, and lead process improvements across quote-to-cash functions. | 6+ years of accounting experience, 3+ years in software revenue operations, management experience, familiarity with systems like Workday, Salesforce, and RightRev, CPA preferred. | Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek. WHO WE ARE: Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies. Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance. We have a flock of more than 1,700 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location. If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”! To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter. TITLE: Senior Manager, Revenue The Senior Manager, Revenue oversees all aspects of Duck Creek’s global revenue operations, revenue accounting, and accounts receivable activities. Reporting to the Global Controller, this role ensures accurate revenue recognition under ASC 606 and drives process optimization across the quote-to-cash lifecycle. The position leads a global team responsible for billing, collections, and reporting, partnering closely with FP&A, Sales Operations, Customer Success, Legal, and external auditors. This leader strengthens financial integrity, enhances automation and efficiency, and supports scalable growth through disciplined execution and collaboration. WHAT YOU’LL DO: Lead and develop a global team across revenue operations and accounts receivable, providing clear direction and coaching Establish goals and performance metrics aligned with business objectives and ensure accountability for results Oversee the complete revenue lifecycle from deal structuring and contract review to recognition and reporting in compliance with ASC 606 Review and approve contracts, amendments, and billing schedules for accuracy and consistency Maintain RightRev (and SaaS Master until deprecated) and ensure timely invoicing and reporting of subscription, services, and other revenue stream Partner with FP&A to enhance revenue forecasting and key metrics including ARR, ACV, and DSO Drive process improvement and automation initiatives across CRM, billing, and ERP systems Serve as the primary contact for external auditors on revenue and AR-related matters Oversee billing, collections, and cash application processes to ensure accuracy and efficiency Monitor AR aging and manage global cash inflows to optimize working capital Partner with Customer Success and Sales Operations to resolve billing disputes and improve customer experience Implement strong internal controls and automation to enhance accuracy and compliance Lead cross-functional initiatives such as Q2C transformation, system implementations, and new product launch readiness WHAT YOU’VE DONE: Bachelor’s or Masters Degree and/or equivalent experience relevant to functional area 6+ years of accounting experience with 2+ years of public accounting experience 3+ years of relevant experience in a software revenue operations function or equivalent 3+ years experience managing/supervising junior team members. KNOWLEDGE, SKILLS, ABILITIES & BEHAVIORS: Experience with Workday, Salesforce, and RightRev or similar systems desired CPA certification desired Experience leading system implementations or process improvement initiatives desired Strong understanding of U.S. GAAP, particularly ASC 606 Expertise in quote-to-cash processes and internal controls Advanced Excel proficiency and strong analytical skills Excellent communication and organizational skills Ability to thrive in a fast-paced environment while managing multiple priorities WHAT ADDITIONAL INFORMATION YOU MAY WANT TO KNOW: Travel: 0-10% Location: Remote US Work Authorization: Legally authorized to work in the country of job location. The Company does not sponsor visa petitions for this position. Actual compensation for this role is determined based on a variety of factors, including job-related skills, experience, qualifications, internal equity, and geographic location, where permitted by law. For reference, the expected salary range for this position is generally positioned as follows based on candidate location: 135,900 – 194,200: Candidates living in the Boston, New York City–Newark, Los Angeles, San Francisco/Bay Area, Seattle, or Washington, DC metropolitan areas 129,500 – 185,000: Candidates living in Chicago, Dallas–Fort Worth, Houston, Minneapolis, or Philadelphia metropolitan areas, or in Colorado, Connecticut, Maryland, Rhode Island, or Vermont 123,100 – 200,200: Candidates living in Georgia, Michigan, North Carolina, New Hampshire, Oregon, or Wisconsin 109,000 – 170,300: For all other U.S. locations This position is also eligible for annual bonus compensation, subject to plan terms and individual eligibility. Final compensation will be determined based on the factors outlined above and in accordance with applicable law. Duck Creek Technologies believes in the safe, ethical, and responsible use of artificial intelligence. We may use AI-assisted tools to support parts of the recruitment process, such as reviewing applications, identifying relevant skills, and organizing candidate information. AI tools are used to assist—not replace—human judgment. All AI-assisted outputs are reviewed by a Duck Creek team member, and final hiring decisions are always made by people. Candidates should be comfortable working in environments where AI is used responsibly to enhance business processes. Duck Creek Technologies offers a comprehensive benefits package, which includes: Flexible work environment Medical, dental, vision, life, and disability insurance 401(k) retirement plan with match (6% employer match up to $12,000 annually) Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) Paid holidays, vacation, and volunteer time Employee Assistance Program (EAP) Benefits eligibility and offerings may vary based on role and location. The application window for this position will remain open until the role is filled or a sufficient number of qualified candidates have been identified. WHAT WE STAND FOR: Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems. As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status. We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead. To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/. Please let us know if you encounter accessibility barriers with our web content by sending an email to accessibility@duckcreek.com. Privacy Notice: By submitting your application, you acknowledge that Duck Creek Technologies may collect and process your personal data for recruitment purposes in accordance with our Privacy Notice and applicable data protection laws. Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes. #LI-HS #LI-Remote Duck Creek is a leading provider of comprehensive P&C insurance software and services for insurers of all sizes worldwide. Employing progressive technology, our solutions enable insurers to optimize outcomes and enhance engagement through advanced digital and data capabilities and integrated functionality that can be delivered via the cloud or on premise.

Oversee the performance, reliability, and operational support of enterprise software applications, managing incidents, and collaborating with cross-functional teams to ensure optimal system performance. | Requires 5+ years in application support or IT operations, with strong troubleshooting, incident management, and familiarity with enterprise software environments. | Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek. WHAT WE ARE ABOUT: Duck Creek is an insurance industry leader, driving transformation and delivering modern SaaS solutions that help insurers set a new standard and revolutionize how consumers interact with insurance companies. As a leading technology provider to the insurance industry, we don’t just build great software to help insurers conduct business. We deliver software with a fully managed service model that empowers insurance companies to transform their business. With Duck Creek OnDemand, insurers are introducing groundbreaking new products faster than ever before, making smarter data-driven decisions, enhancing the customer experience to meet evolving expectations, and adapting to shifting market conditions and regulatory requirements. Duck Creek is proud to be a Remote-First employer, empowering our employees with the choice to work from an office, from home or on a hybrid schedule. Our remote-first environment fosters inclusion, collaboration, and ensures a consistent employee experience regardless of location. We support our employees in making a decision that allows them to be the most productive they can be both at work and at home. If working in a fast paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries into a standard for innovation and open exchange sounds exciting, let us know. We are excited for your career to be Made on Duck Creek. Title: Application Support Manager WHAT YOU’LL DO: The Application Support Manager is responsible for managing the performance, reliability, and operational support of Duck Creek Technologies' software applications globally. This Manager-level role focuses on overseeing critical support processes, managing complex incidents, and ensuring seamless functionality across applications. As a key part of the technology operations team, the role collaborates with cross-functional stakeholders to resolve technical issues, optimize system performance, and improve user experience. Key Responsibilities: Monitor and manage the operational performance of all enterprise applications, ensuring their availability and reliability. Provide advanced application support for critical incidents and problems, including troubleshooting and root cause analysis. Collaborate with cross-functional teams to identify, analyze, and resolve technical issues that impact application functionality. Develop and implement best practices and processes for application monitoring, issue escalation, and resolution. Coordinate with product development teams to ensure timely updates, patches, and releases to the applications. Manage incident, problem, and change management processes, ensuring timely resolution and minimizing service disruptions. Ensure adherence to service level agreements (SLAs) for application availability, response times, and problem resolution. Utilize performance monitoring tools and analytics to identify trends, potential risks, and areas for improvement. Lead efforts to optimize application support processes and workflows, ensuring alignment with business needs. Collaborate with IT infrastructure and operations teams to ensure seamless integration and performance of applications within the overall IT environment. Manage the implementation and deployment of application updates, ensuring minimal disruption to production environments. Create and maintain comprehensive documentation of application support processes, troubleshooting guides, and resolution steps. Perform all other duties and activities as required. WHAT YOU’VE DONE: REQUIRED: Bachelor’s degree in Computer Science, Information Technology, or a related field. 5+ years of experience in application support, IT operations, or a related field. PREFERRED: Experience with Duck Creek Technologies products or similar enterprise software solutions. Knowledge of IT service management frameworks, such as ITIL. Experience in the insurance technology sector or other related industries. Knowledge, Skills, Abilities & Behaviors: Strong analytical and problem-solving skills with experience in troubleshooting complex application issues. Knowledge of incident management, problem management, and change management processes. Proficiency in application monitoring tools and performance analytics. Strong communication skills, with the ability to clearly convey technical issues to non-technical stakeholders. Understanding of cloud-based infrastructures such as AWS, Azure, or Google Cloud. Ability to work under pressure in a fast-paced environment while managing multiple priorities. Strong organizational skills, with attention to detail in managing workflows and documentation. Knowledge of software development and production environments, including Agile and DevOps methodologies. Experience in managing escalations and resolving critical incidents in production environments. Ability to collaborate effectively with cross-functional teams to resolve issues and implement improvements. Customer-focused mindset, with a commitment to delivering high-quality support. Ability to adapt to rapidly changing technologies and environments. Strategic thinking skills with the ability to anticipate and prepare for future support needs. Strong understanding of IT infrastructure and its impact on application performance. Experience in driving continuous improvement initiatives in support processes and operational performance. Familiarity with security and compliance considerations in enterprise application environments. WHAT WE STAND FOR Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems. As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status. We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead. To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/ Please let us know if you encounter accessibility barriers with our web content by sending an email to accessibility@duckcreek.com. Privacy Notice: By submitting your application, you acknowledge that Duck Creek Technologies may collect and process your personal data for recruitment purposes in accordance with our Privacy Notice and applicable data protection laws. Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes. Duck Creek Technologies supports a flexible-first work environment and has employees throughout the United States. Based on a fair and equitable compensation philosophy, we have five (5) United States pay markets based on regional validated survey market data. The expected salary range for this position is between $92,400 and $149,100. This position is also eligible for annual bonuses. The final compensation may vary due to the above listed factors and be determined based on experience and other factors permitted by law. We also offer a competitive benefits package that includes: ▸Flexible work environment ▸Medical, dental, vision, life and disability insurance ▸401(k) Retirement Plan ▸Flexible Spending & Health Savings Account ▸Paid holidays, vacation, and volunteer time ▸Employee assistance program and other benefits. The application window will remain open until the position is filled or until a sufficient number of qualified candidates have been identified. Duck Creek is a leading provider of comprehensive P&C insurance software and services for insurers of all sizes worldwide. Employing progressive technology, our solutions enable insurers to optimize outcomes and enhance engagement through advanced digital and data capabilities and integrated functionality that can be delivered via the cloud or on premise.

As a Principal Software Engineer on the GenAI team, you will drive the technical vision and execution of advanced AI-powered solutions. You will design and implement scalable, secure, and high-performing systems that leverage large language models and AI-driven services. | Candidates should have a bachelor's degree in Computer Science or a related field and at least 7 years of software development experience. Additionally, 5 years of strategic leadership experience is required. | Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek. WHO WE ARE: Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies. Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance. We have a flock of more than 1,700 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location. If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”! To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter. TITLE: Principal Software Engineer - GenAI WHAT YOU’LL DO: As a Principal Software Engineer on the GenAI team, you will drive the technical vision and execution of advanced AI-powered solutions across multiple initiatives. You will design and implement scalable, secure, and high-performing systems that leverage large language models (LLMs), retrieval-augmented generation (RAG), and AI-driven services. This role requires deep technical expertise, hands-on coding, and the ability to align multiple engineering teams toward a shared vision. Key responsibilities include: Lead technical strategy for GenAI-based products and platforms, ensuring alignment with enterprise architecture and business goals. Design and implement core AI services, including model orchestration, prompt engineering frameworks, and inference pipelines. Collaborate with data scientists and ML engineers to integrate LLMs and fine-tuned models into production systems. Architect and deliver solutions for high-complexity Agile stories across multiple domains, ensuring scalability and resilience. Mentor and guide engineers on modern AI development practices, including distributed systems, model deployment, and performance optimization. Ensure compliance and security in AI solutions, including data privacy, responsible AI principles, and model governance. Debug and resolve complex issues in distributed AI systems, ensuring minimal downtime and high availability. Champion CI/CD and MLOps practices for continuous delivery of AI features and models. Participate in hiring and talent development for the GenAI team. Perform other related duties and activities as required. WHAT YOU’VE DONE: Bachelor’s degree, or higher education level, or its foreign equivalent, in Computer Science, Computer Information Sciences, and/or related field Total Work Experience: 7+ years (software development), 5+ years of strategic leadership experience SPECIALIZED KNOWLEDGE, SKILLS, AND/OR ABILITIES: Expert of scalable, resilient, modern, cloud-native microservice development with Java, .NET, Python, or Typescript Expert in distributed software patterns, such as DDD, microservices, serverless, and event-driven architecture Expert with CI/CD to deliver software enhancements to customers with full automation Expertise in AI/ML systems: LLM integration, RAG pipelines, vector databases, and prompt engineering. Experience in Cloud platforms and cloud-native architectures, including Serverless Hands-on experience with transformer-based models, Hugging Face, LangChain, or similar frameworks. Knowledge of data security, compliance, and responsible AI principles. Experience with Terraform/Ansible or other IaC platforms Experience with CQRS, event-driven architecture, and Kafka Experience building monitoring, alerting, and observability for maintaining high customer SLAs for SaaS delivered products Excels in the ability to lead, teach, and guide modern software-development practices across Product Development, operating independently with guidance WHAT ADDITIONAL INFORMATION YOU MAY WANT TO KNOW: Travel: 0-10% Location: Remote US Work Authorization: Legally authorized to work in the country of job location. The Company does not sponsor visa petitions for this position. Duck Creek Technologies supports a flexible-first work environment and has employees throughout the United States. Based on a fair and equitable compensation philosophy, we have five (5) United States pay markets based on regional validated survey market data. The expected salary range for this position is between $136,100 and $219,600. This position is also eligible for annual bonuses. The final compensation may vary due to the above listed factors and be determined based on experience and other factors permitted by law. We also offer a competitive benefits package that includes: ▸Flexible work environment ▸Medical, dental, vision, life and disability insurance ▸401(k) Retirement Plan ▸Flexible Spending & Health Savings Account ▸Paid holidays, vacation, and volunteer time ▸Employee assistance program and other benefits. The application window will remain open until the position is filled or until a sufficient number of qualified candidates have been identified. WHAT WE STAND FOR: Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems. As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status. We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead. To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/. Please let us know if you encounter accessibility barriers with our web content by sending an email to accessibility@duckcreek.com. Privacy Notice: By submitting your application, you acknowledge that Duck Creek Technologies may collect and process your personal data for recruitment purposes in accordance with our Privacy Notice and applicable data protection laws. Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes. #LI-HS #LI-Remote Duck Creek is a leading provider of comprehensive P&C insurance software and services for insurers of all sizes worldwide. Employing progressive technology, our solutions enable insurers to optimize outcomes and enhance engagement through advanced digital and data capabilities and integrated functionality that can be delivered via the cloud or on premise.

Lead and manage sales cycles with major P&C insurance carriers, mentor sales directors, develop and execute sales strategies, and secure new top-tier business. | 12+ years in enterprise sales, 7+ years insurance industry expertise, experience managing large deal teams, strong communication, and proficiency in Microsoft Office. | Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek. WHO WE ARE: Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies. Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance. We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location. If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”! To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter. Title: Senior Director of Sales (Insurtech) WHAT YOU’LL DO: The Senior Director of Sales engages with major P&C Carriers, identifies and establishes alignment between Duck Creek’s solutions and customer’s business drivers, and manages all aspects of sales cycles within an assigned set of accounts. Senior Director of Sales teaches high level prospective and current customers new and valuable solutions and how to compete in their market and translating that into a successful commercial relationship with Duck Creek. In addition, the Senior Director of Sales acts as a team lead, and coaches and mentors Sales Directors. Responsible for winning a high level of new top tier business and develops existing accounts Acts in the capacity of the sales expert for the team and supports the Senior Leadership in on issues that impact design/selling success or address future concepts, products or technologies. Creates formal networks with key decision makers and serves as external spokesperson for the organization. Builds relationships with key influencers, develop business insight into and have informed opinions on future strategies of assigned accounts. Acts as a team lead, and will guide and mentor Sales Directors on designated opportunities Plays an active role in the onboarding / training of new Sales Directors. Coaches Sales Directors on Pipeline Creation and Management opportunities. Develops and executes prospecting strategies to identify, qualify, pursue and close new business Secures and leads face-to-face meetings with business leaders and decision makers including “C” level executives within our target marketplace Develops, maintains, and grows an ongoing sales pipeline Maintains a thorough understanding of the Duck Creek consultative and solution selling process Delivers compelling customer presentations and proposals that expertly articulate the Duck Creek Value Proposition and how it supports the prospect’s strategic objectives Maintains current and accurate information on account status and sales activity in SalesForce.com Manages the account development and opportunity pursuit process from initial assignment through close using Salesforce CRM Accurately forecasts new bookings Develops and deploys strategies for securing new accounts. Performs other related duties and activities as required. WHAT YOU’VE DONE: Education and Work Experience: Degree preferred or equivalent years of practical job experience in a similar function or role 12+ years of business experience in large enterprise Sales navigating complex business software / IT solutions 7+ years of deep insurance industry/domain expertise 7+ years of Large Account Management experience / leading account teams Specialized Knowledge, Skills, and/or Abilities: Expert level in managing large deal pursuit teams, and equally large complex buy side consensus teams Deep knowledge of the complete Duck Creek offering (including Service and Support. High level of sales achievement Strong experience with long term planning of resources, technology and account structure Ability to lead and mentor a team Exceptional communication skills. Ability to understand & interpret carrier strategy and align the appropriate Duck Creek software and service capability to C level stakeholders Ability to manage / leverage external partner ecosystems as part of the overall value proposition and messaging Proficient in Microsoft Excel and Word Other Requirements: Travel: 80% Special Work Hours: May require overnight work schedule Work Authorization: Legally authorized to work in the country of the job location. Duck Creek Technologies supports a flexible-first work environment and has employees throughout the United States. Based on a fair and equitable compensation philosophy, we have five (5) United States pay markets based on regional validated survey market data. The expected salary range for this position is between $143,900 and $232,100. This position is also eligible for annual bonuses. The final compensation may vary due to the above listed factors and be determined based on experience and other factors permitted by law. We also offer a competitive benefits package that includes: ▸Flexible work environment ▸Medical, dental, vision, life and disability insurance ▸401(k) Retirement Plan ▸Flexible Spending & Health Savings Account ▸Paid holidays, vacation, and volunteer time ▸Employee assistance program and other benefits. The application window will remain open until the position is filled or until a sufficient number of qualified candidates have been identified. WHAT WE STAND FOR: Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems. As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status. We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead. To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/. Please let us know if you encounter accessibility barriers with our web content by sending an email to accessibility@duckcreek.com. Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes. #LI-Remote #LI-HT1 Duck Creek is a leading provider of comprehensive P&C insurance software and services for insurers of all sizes worldwide. Employing progressive technology, our solutions enable insurers to optimize outcomes and enhance engagement through advanced digital and data capabilities and integrated functionality that can be delivered via the cloud or on premise.