Dubois Chemicals

Serve as the primary technical contact for paper mill accounts, providing strategic advice, resolving technical issues, and collaborating with internal teams to ensure customer satisfaction. | Requires 10+ years of experience in paper and pulp chemical solutions, strong customer service skills, technical testing abilities, and proficiency in CRM and Microsoft Office. | It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. POSITION SUMMARY: DuBois Chemicals is seeking an experienced high-level Technical Account Manager (TAM) to bridge the gap between the company’s technical paper and pulp product offerings and its customers’ needs; acting as a technical advisor to key Dubois customer accounts, ensuring that operational challenges are clearly defined and that the solutions implemented are achieving the full potential in improving the customer’s operations. The TAM is responsible for leveraging deep paper mills operational knowledge, DuBois product knowledge, proactive problem-solving and relationship building to drive adoption and retention of DuBois chemistries at high-value accounts. TAM will work closely with Sales, Portfolio, Research and Development (R&D), and support functions to accomplish their goals. Demonstrate the company’s core competencies of communication, customer focus, innovation, integrity & ethics, lean & safety, and passion to succeed. DuBois brands have been recognized as the technical leader for over one hundred years with unparalleled technology and service. No other company offers the performance value of our product offerings. Our laboratories continue a tradition of developing innovative technologies that are on the cutting edge of continuous improvement for the manufacturing industry. DuBois scientists are globally located in Research & Development (R&D) Centers of Excellence to better serve our customers’ needs. Their combined knowledge and application expertise contribute to the performance and value our customers have come to expect. KEY RESPONSIBILITIES: Serve as the primary technical point of contact, building trust and strong relationships within paper mill accounts. Effectively offer strategic advice, best practices, and proactive recommendations for product implementation and optimization. Address complex product-related queries, resolve issues quickly and minimize business disruption for the customer. Maintain in-depth knowledge of DuBois’ specialty chemical solutions and the customers’ unique technical environment. Educate customers on new features and best practices to drive optimal product adoption and usage. Work closely with the District Sales Manager to develop strategic account plans and manage an opportunity pipeline in Customer Relationship Management (CRM). Lead technical check-ins and actively participate and contribute during Business Reviews ensuring clear quantification and articulation of the value DuBois’ solutions create for the customer. Effectively collaborate with the customer and our company internal teams (Sales, Service, R&D, Portfolio Management) to ensure we are delivering on our promises to the customer. Provide regular feedback from the customer to the Portfolio Management and Research & Development teams. Consistent presence at customer site to ensure adequate service and support coverage, prevent churn and increase sales and profitability. Must be able to perform the essential functions with or without accommodation. MINIMUM QUALIFICATIONS: 10+ years’ experience with Paper and Pulp specialty chemical solutions, technical support, and account management is required. Excellent customer service skills to build and maintain positive customer relationships. Ability to solve customers’ technical challenges and assist with improvement process utilizing product knowledge. Document and communicate service findings for every customer visit within CRM. Goal oriented and initiative-taking approach to seeking new business. Critical thinking and problem-solving skills with attention to detail. Proficient in performing technical/mechanical on-site testing. Excellent communication (oral, written) and presentation skills. Proficient in Microsoft Office and Customer Relationship Management (CRM) and analytical tools Ability to work independently with minimal supervision. Ability to travel up to 25% including overnight travel. EDUCATION QUALIFICATIONS: Bachelor’s degree in Chemical Engineering, Paper Science Engineering, or related discipline is preferred. DuBois provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, gender expression, genetic information, service in the military, veteran status, or any other protected status in accordance with applicable federal, state, and/or local law and/or regulation. Values and Culture Working at DuBois is dynamic, flexible and fun. Our customer centric focus gives you the opportunity to leverage your creative and innovative talents to help deliver specialty chemical solutions safely while protecting the environment. DuBois values: Honest and Ethical Behavior Collaborative Communication Safety at Work and Home Environmental Stewardship Perks and Benefits You will enjoy building your career with DuBois. DuBois offers the stability and comprehensive benefits of a larger organization with the feel of a smaller, more personable company. The diversity of our roles, customers served and large number of manufacturing, distribution and technical centers provide many routes for your career advancement. If you value learning, improving processes and want to make an immediate impact, DuBois is where you want to be. DuBois excellent benefit package includes health insurance, dental insurance, vision insurance, life insurance, 401k with company match, paid holidays, vacation time and income protection plans.

Manage and grow customer accounts, generate new leads, and close sales in the chemical industry. | 2+ years of industrial or chemical sales experience, strong communication and negotiation skills, ability to manage territory and customer relationships. | It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. DuBois Chemicals is looking to hire a high-achieving sales professional to assume our territory in central Florida. This area has excellent upside growth potential. Responsible for growing and maintaining our business in this region and is required to have a successful history of cold-calling, prospecting, and creating new business. The central Florida District Sales Manager will work as part of the sales and growth team to maintain and increase business where applicable while improving chemical treatment programs to our diverse client base. Our District Sales Managers are resolute and passionately focused on providing value added process solutions that meet or exceed the expectations of our customers. Ideal District Sales Manager is an initiative-taker and enjoys working in an entrepreneurial environment focused on solving/resolving customer problems. Demonstrate the company’s core competencies of communication, customer focus, innovation, integrity & ethics, lean & safety, and passion to succeed. KEY RESPONSIBILITIES: Create new business growth through generating leads, building relationships and prospecting in a large market with market share upside. Manage key accounts of mid-sized and large accounts with an opportunity for increased wallet share with existing customers. Remain informed about market trends, competitor offerings and industry developments. Thoroughly understand the products or services being sold to effectively answer customer questions and demonstrate value. Manage and maintain an existing account base and grow sales in other value-added manufactured. products in the company's product offering including (Add product line) market. Problem-solving, value-added selling process with focus on winning and retaining customers and repeat consumable business. Track all sales activities, generating reports and analyzing sales data. Negotiate and closes sales contracts and agreements to achieve sales targets. Strong customer emphasis on reducing total costs, improving production quality, and achieving Health, Safety and Environmental goals and objectives. Effectively communicate customer needs and requirements to all functional areas of the company to ensure that efforts are coordinated resulting in rapid organic sales growth. Effectively achieve individual and teams’ sales goals. Collaborate with the Research & Development (R&D) technical team to develop selling opportunities and account management. Travel to current and prospective customers to develop relationships and grow sales. Must be able to perform the essential functions of this position with or without reasonable accommodations. MINIMUM QUALIFICATIONS: 2+ years of sales experience in industrial or chemical. Proven effectiveness in identifying leads, prospecting, closing new projects, and delivering effective presentations. Demonstrated ability to build and manage long-term customer relationships. High achievement orientation; driven to perform and grow. Effectively manage time, prioritize tasks, and meet deadlines. Strong consultation, negotiation, problem-resolution, and interpersonal skills. Excellent oral and written communication skills Ability to understand new product lines and utilize knowledge to present to customers. Proficient in Microsoft Office and Customer Relationship Management (CRM) tools. Demonstrated sales and territory management skills. Ability up to 25% including overnight travel. Ability to perform technical/mechanical on-site testing. Candidates should ideally live in Orlando, Tampa, or Jacksonville EDUCATION QUALIFICATIONS: Bachelor’s degree in chemistry, Chemical Engineering or Business field preferred #INDCOMR DuBois provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, gender expression, genetic information, service in the military, veteran status, or any other protected status in accordance with applicable federal, state, and/or local law and/or regulation. Values and Culture Working at DuBois is dynamic, flexible and fun. Our customer centric focus gives you the opportunity to leverage your creative and innovative talents to help deliver specialty chemical solutions safely while protecting the environment. DuBois values: Honest and Ethical Behavior Collaborative Communication Safety at Work and Home Environmental Stewardship Perks and Benefits You will enjoy building your career with DuBois. DuBois offers the stability and comprehensive benefits of a larger organization with the feel of a smaller, more personable company. The diversity of our roles, customers served and large number of manufacturing, distribution and technical centers provide many routes for your career advancement. If you value learning, improving processes and want to make an immediate impact, DuBois is where you want to be. DuBois excellent benefit package includes health insurance, dental insurance, vision insurance, life insurance, 401k with company match, paid holidays, vacation time and income protection plans.

Lead and develop a regional team of technical service representatives to provide customer technical support and expand market share in the chemical/industrial sector. | 5+ years technical service management in chemical/industrial environment, strong mechanical aptitude, leadership skills, expense management, communication skills, and ability to travel up to 50%. | It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. POSITION SUMMARY: DuBois Chemicals is looking for a highly performing Regional Service Manager who lives in the NE part of the United States to lead a team of technical service representatives. Responsible for ensuring execution of value proposition through service provided to customers in a defined geography, enhancing company presence in the market and maintaining expenses in line with budget. Providing solutions to our fleet wash, surface treatment, industrial food & beverage customers by focusing on lowering their total operating costs and consistently exceeding their expectations using our diverse product lines and multiple channels to the market. Demonstrate the company’s core competencies of communication, customer focus, innovation, integrity & ethics, lean & safety, and passion to succeed. DuBois brands have been recognized as the technical leader for over one hundred years with unparalleled technology and service. No other company offers the performance value of our product offerings. Our laboratories continue a tradition of developing innovative technologies that are on the cutting edge of continuous improvement for the manufacturing industry. DuBois scientists are globally located in Research & Development (R&D) Centers of Excellence to better serve our customers’ needs. Their combined knowledge and application expertise contribute to the performance and value our customers have come to expect. KEY RESPONSIBILITIES: • Supervise, mentor, and develop technical service representatives/service technicians within the region. • Provide technical service to support product applications at customer’s sites and create superior account satisfaction and retention. • Maintain expenses of all activities within service group staying in line with budget requirements. • Develop service plans to meet customer requirements and expand market share. • Organize and engage in corporate resources in support of the service team. • Effectively set performance objectives, conduct regular performance evaluations, provide feedback, and address performance issues. • Develop technical and commercial skills of service representatives and support selling activity including service requirements, negotiations and business expansion related to large opportunities. • Provide market intelligence related to competitive activity and market trends. • Establish and maintain strong relationships with sales managers and cross functional support teams across the organization. • Effectively hire, develop, and lead team members to support the customers and sales teams. • Assist team in supporting multiple customers across given geography that utilize a variety of product lines. • Identify training needs , implement training programs, and foster a culture of continuous learning and improvement. • Lead team in their ability to report, document communicate findings, abnormal conditions and offer recommendations. • Demonstrate a strong technical aptitude while assisting service representatives/service technicians to resolve customer’s technical challenges and assist with improving processes • Assist team with DuBois eTools, System Surveys and Cost Calculators. • Travel to assigned customers working with service representatives/service technicians on customer requirements. • Must be able to perform the essential functions of this position with or without reasonable accommodations. MINIMUM QUALIFICATIONS: • 5+ years of technical service or technical service management in the chemical/industrial environment. • Strong mechanical aptitude and detailed knowledge of applications across product portfolios. • Demonstrated ability to lead and coach a team to provide superior service. • Strong time management and organizational skills with attention to detail. • Ability to think towards solutions critically and strategically. • Demonstrated ability to manage expenses and financials. • Ability to train and develop service representatives/service technicians. • Excellent oral and written communication skills. • Ability to create and maintain positive relationships with current/prospective customers, as well as sales managers. • Proven track record of meeting or exceeding team objectives. • Ability to travel up to 50% including overnight travel. DuBois provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, gender expression, genetic information, service in the military, veteran status, or any other protected status in accordance with applicable federal, state, and/or local law and/or regulation.