Drata

Owns and develops the global customer success strategy, manages a large team, and drives customer retention, expansion, and satisfaction. | Requires 10+ years in SaaS customer success, with 5+ in senior leadership, managing large teams, and deep enterprise customer experience. | Our Mission & Values: At Drata, we help companies earn and keep the trust of their users, customers, partners, and prospects. We’re the proof layer that shows great companies deserve the trust they aim to build. We live our values every day. Built on Trust means consistency is everything. Act with Integrity by always doing the right thing. Being Customer-Obsessed keeps the people we serve at the center of our work. Competitive Fire drives us to push ourselves harder than anyone else. Diversity brings unique perspectives that lead to better solutions. Automation First ensures we save time and money by making efficiency a priority. Our Culture & Work Style 🚀 At Drata, we’re not just building software - we’re building a mindset. Everything we do springs from: Be a Driver (Owner‑Operator Mentality): Own your work. Improve relentlessly. Deliver results. Move at Drata Speed (Precision & Velocity): Fast decisions. Quick learning. Immediate impact. Stay Mission-Driven (Customer‑Obsessed): Challenge assumptions. Deliver value. Stay hungry. We pair that high-velocity culture with a thoughtful hybrid model because we believe flexibility and collaboration both matter. That’s why in the Bay we come together in-office Tuesday through Thursday our high‑impact collaboration days where teams align, strategize, and innovate. Mondays and Fridays are flexible, giving you space for focused work, balance, and autonomy. If you thrive when you’re empowered, energized, and working with smart, mission-driven people where you’ll feel at home here. Why Join The Drata Team? The best way to understand the Driver’s Mindset is to see it in action. We’re an award-winning, mission-driven team of 600+ people worldwide, united by a culture that values trust, speed, and continuous growth. See the Speed: Watch our CEO, Adam Markowitz, discuss the hyper-growth journey, from $0 to $100M ARR in just four years Hear the Voice of the Team: Explore our "Life at Drata" page for employee testimonials on our collaborative and the growth opportunities available. Experience the Impact: See why we are consistently recognized on Fortune's Best Workplaces lists. Connect with Us on Socials: LinkedIn - follow us for company updates, employee stories, and career news. Job Summary: Drata is seeking an accomplished Vice President of Customer Success Management to lead our Customer Success organization. In this pivotal role, you will own all post-sales customer outcomes across Enterprise, Commercial, and Emerging segments – driving customer satisfaction, retention, and expansion. You will manage a Customer Success Management team of approximately 50 people (including managers), developing the strategy and processes that ensure every customer achieves maximum value from Drata’s platform. This role carries accountability for critical metrics such as Gross Revenue Retention (GRR), Net Revenue Retention (NRR), and Time to Value (TTV), and it requires a leader who can combine strategic vision with operational excellence in a high-growth, mission-driven environment. Success in this position will also depend on close collaboration with Sales, Product, Support, Professional Services, and Engineering to deliver a seamless customer journey and drive continuous improvement. What you’ll do: Strategic Leadership: Develop and execute a comprehensive global customer success management strategy aligned with Drata’s mission and growth objectives, covering all customer segments (Enterprise, Commercial, Emerging). Team Management & Development: Lead, mentor, and scale a high-performing Customer Success Management team (~50 members), including managers and CSMs. Foster a customer-centric, “ownership” culture built on accountability, professional development, and shared success. Retention & Growth Outcomes: Own customer retention and expansion outcomes, meeting or exceeding targets for GRR and NRR. Drive strategies to maximize customer loyalty and lifetime value across the portfolio. Customer Value & Adoption: Ensure customers rapidly achieve their desired outcomes and realize full value from Drata’s platform. Accelerate Time to Value for new customers and drive deep product adoption and utilization, positioning accounts for expansion and long-term success. Operational Excellence through Innovation: Champion scalable processes and operational excellence within the Customer Success Management organization. Leverage technology, including AI and automation, to improve team efficiency and enhance the customer experience as we grow. Cross-Functional Collaboration: Partner closely with Sales, Product, Engineering, Professional Services and Support leadership to ensure a cohesive end-to-end customer journey. Align on customer feedback and product roadmaps, streamline handoffs, and jointly drive upsell/cross-sell opportunities and product improvements. Executive Customer Advocacy: Serve as an executive sponsor for key strategic customers and partners. Build and maintain C-level relationships, acting as a trusted advisor to reinforce customer trust, gather feedback, and champion the “voice of the customer” within Drata. What you’ll bring: Enterprise Customer Success Expertise: 10+ years of experience in customer success or related customer-facing roles within B2B SaaS, including extensive work with enterprise-level customers (e.g. managing portfolios of $100k+ ARR accounts). At least 5 years of this experience should be in senior leadership positions (Director, VP or equivalent) overseeing large teams. Proven Team Builder & Leader: Demonstrated success in building, scaling, and managing large teams (50+ members). A people-focused leader who excels at mentoring talent and fostering a high-performance, customer-first culture. Track Record of Results: Strong history of driving exceptional customer outcomes in prior roles such as improving retention rates, expanding account value, and elevating customer satisfaction. Deep understanding of customer success metrics and drivers (e.g. NRR, churn, product adoption) and a data-driven approach to managing performance. Strategic and Analytical Mindset: Big-picture thinker with the ability to craft a vision for Customer Success and translate it into actionable plans. Highly analytical in problem-solving and comfortable using data and customer insights to inform strategy and decision-making. Exceptional Communication & Influence: Excellent communication, presentation, and stakeholder management skills. Able to credibly influence and collaborate with C-level executives (both internally and with customers) and effectively represent the voice and needs of the customer at the leadership table. Cross-Functional Collaboration: Proven ability to work across departments to achieve common goals. Experience partnering with Sales on customer acquisition/renewal strategies, providing customer insight to Product and Engineering for roadmap decisions, and working with Support to ensure customer satisfaction. Innovation & Process Improvement: Forward-thinking mindset with experience optimizing processes and leveraging modern tools to scale Customer Success operations. (Experience with implementing automation or AI-driven solutions to improve efficiency is a plus.) High-Growth Environment Fit: Thrives in a fast-paced, high-growth setting. Adaptable and resilient, with a track record of navigating ambiguity and driving results in rapidly scaling organizations (startup experience is highly valuable). How we support you: At Drata, our people are our strongest advantage—and we prove it with support that exceeds industry standards. Our total rewards package is designed to power your well-being, accelerate your growth, and keep your work-life balance thriving. Explore how we invest in your Life at Drata. Shared Success: We provide stock equity to ensure that as the company grows, you share directly in that success. Equity gives every employee a sense of ownership and the opportunity to celebrate our wins together—because your contributions don’t just support our progress; they help drive our collective success. Health & Wellness: Up to 100% employer-paid premiums for medical, dental, and vision coverage for employees and their dependents, along with comprehensive wellness benefits and healthcare concierge services designed to support your needs beyond traditional insurance. Financial Well-being: A comprehensive suite of financial benefits, including a 401(k) plan, company-paid life and disability insurance, tax-advantaged spending accounts, and a range of discounted voluntary offerings to help you customize and strengthen your overall financial position. Family Support: Up to 16 weeks of paid parental leave (after six months of employment), along with a robust suite of family-support resources. Employees also receive access to Kindbody fertility and family-building benefits and dedicated leave specialists who help guide you through the entire process. Growth & Development: Generous annual stipends for both professional and personal development, empowering you to invest in your continued growth. You’ll also have access to a wide range of internal learning opportunities, ensuring you can build new skills, deepen your expertise, and advance your career with confidence. Time Off & Flexibility: We believe that to do your best work, you should get the time you need for rest, rejuvenation and recovery. Drata offers a flexible vacation policy, paid holidays, and other perks to recharge. This role will receive a competitive base salary, variable compensation, benefits, and/or stock, typically in the form of Restricted Stock Units (RSUs). The applicable range of On-Target Earnings (OTE) for this role is: $310,500 - $383,300. A variety of factors are considered when determining someone’s leveling and compensation–including a candidate’s professional background and experience. These ranges may be modified in the future and final offer amounts may vary from the amounts listed above. Drata is on a mission to serve as the trust layer between great companies. Drata is a trust management platform that uses AI-driven automation to modernize governance, risk, and compliance, helping thousands of businesses develop a more secure, proactive, and risk-aware organization to continuously maintain trust with customers. We all recognize the importance of earning and keeping the trust of our customers when it comes to protecting their data. We know how burdensome achieving and maintaining a strong GRC posture can be with the rise in compliance regulations. It’s a manual, redundant, error-prone, and unscalable process - and it only grows more complex and expensive over time. Our team of SaaS, security, compliance, and audit experts have built a better way - with automation Employment at Drata is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.

Lead software architecture and technical direction for Vendor Risk Management product, develop scalable full-stack solutions, mentor engineers, and ensure system reliability and performance. | 10+ years software engineering experience, 3+ years Node.js or React production experience, strong TypeScript and cloud skills, bachelor's degree, with preferred NestJS experience. | Our Mission & Values: At Drata, we help companies earn and keep the trust of their users, customers, partners, and prospects. We’re the proof layer that shows great companies deserve the trust they aim to build. We live our values every day. Built on Trust means consistency is everything. Act with Integrity by always doing the right thing. Being Customer-Obsessed keeps the people we serve at the center of our work. Competitive Fire drives us to push ourselves harder than anyone else. Diversity brings unique perspectives that lead to better solutions. Automation First ensures we save time and money by making efficiency a priority. Our Culture & Work Style 🚀 At Drata, we’re not just building software - we’re building a mindset. Everything we do springs from: Be a Driver (Owner‑Operator Mentality): Own your work. Improve relentlessly. Deliver results. Move at Drata Speed (Precision & Velocity): Fast decisions. Quick learning. Immediate impact. Stay Mission-Driven (Customer‑Obsessed): Challenge assumptions. Deliver value. Stay hungry. We pair that high-velocity culture with a thoughtful hybrid model because we believe flexibility and collaboration both matter. That’s why in the Bay we come together in-office Tuesday through Thursday our high‑impact collaboration days where teams align, strategize, and innovate. Mondays and Fridays are flexible, giving you space for focused work, balance, and autonomy. If you thrive when you’re empowered, energized, and working with smart, mission-driven people where you’ll feel at home here. Why Join The Drata Team? The best way to understand the Driver’s Mindset is to see it in action. We’re an award-winning, mission-driven team of 600+ people worldwide, united by a culture that values trust, speed, and continuous growth. See the Speed: Watch our CEO, Adam Markowitz, discuss the hyper-growth journey, from $0 to $100M ARR in just four years Hear the Voice of the Team: Explore our "Life at Drata" page for employee testimonials on our collaborative and the growth opportunities available. Experience the Impact: See why we are consistently recognized on Fortune's Best Workplaces lists. Connect with Us on Socials: LinkedIn - follow us for company updates, employee stories, and career news. Job summary: We are seeking a Staff Software Engineer to provide architectural leadership and technical direction for our Vendor Risk Management product area. This role is responsible for defining the long term software architecture, setting clear technical direction, and ensuring that our systems are scalable, reliable, and well designed. The Staff Engineer will work closely with engineering, product and design leaders to guide major design decisions, review and elevate the team’s technical work, and help the group navigate complex challenges. This includes unblocking engineers on difficult technical problems and ensuring that solutions align with both immediate delivery needs and the long term architectural vision. In addition, this role supports planning and execution by helping to scope projects, break down work into clear and achievable milestones, and provide technical insight throughout the development process. The ideal candidate is a hands-on technical leader who collaborates well, raises the quality of the entire engineering team, and brings deep experience building robust distributed systems. What you’ll do: Drive the overall software architecture for the Vendor Risk Management product area and establish clear technical direction for the team Review, influence and guide design decisions to ensure high quality engineering outcomes Work closely with the product manager and designer to break down requirements into clear and actionable work Support planning and scoping by helping to structure projects, define milestones, and break down complex problems into manageable tasks Unblock engineers on difficult technical challenges and provide hands on support when needed Balance immediate delivery needs with long term architectural integrity and ensure the team maintains a durable technical foundation Create and maintain architecture diagrams and technical documentation Contribute code across the stack, including server side development in NodeJS and client side development in React Architect and develop scalable web applications, APIs, services, and automation that extend the capabilities of the platform Improve the performance, reliability, durability, and security of systems running in production Participate in the full development lifecycle including design, implementation, testing, code review, and production release Support operational aspects of the system such as ingestion, analytics, storage pipelines, and monitoring Write clean, reusable, testable, and efficient code delivered within an agile team environment Mentor and support other engineers to help the team grow its technical expertise Stay current with modern technologies and evaluate new tools or approaches that may benefit future initiatives What you’ll bring: 10+ years of experience as a software engineer 3+ years of experience working with Node.js or React in production environments. 1+ years experience in NestJS (preferred) Bachelor of Science in Computer Science or related field Strong skills needed in: Typescript, NodeJS, React, TypeORM, MySQL, Git, and REST principles Experience with one of the major cloud hosting systems (AWS, Heroku, GCP, Azure) Nice to have experience with: Building or working with GRC, TPRM, or vendor risk management platforms Background in procurement, supply chain, or third-party risk workflows Integration with third party APIs and syncing data between systems Designing workflow engines or state-machine Implementing asynchronous processing and event-driven architectures Python for AI-assisted development How we support you: At Drata, our people are our strongest advantage—and we prove it with support that exceeds industry standards. Our total rewards package is designed to power your well-being, accelerate your growth, and keep your work-life balance thriving. Explore how we invest in your Life at Drata. Shared Success: We provide stock equity to ensure that as the company grows, you share directly in that success. Equity gives every employee a sense of ownership and the opportunity to celebrate our wins together—because your contributions don’t just support our progress; they help drive our collective success. Health & Wellness: Up to 100% employer-paid premiums for medical, dental, and vision coverage for employees and their dependents, along with comprehensive wellness benefits and healthcare concierge services designed to support your needs beyond traditional insurance. Financial Well-being: A comprehensive suite of financial benefits, including a 401(k) plan, company-paid life and disability insurance, tax-advantaged spending accounts, and a range of discounted voluntary offerings to help you customize and strengthen your overall financial position. Family Support: Up to 16 weeks of paid parental leave (after six months of employment), along with a robust suite of family-support resources. Employees also receive access to Kindbody fertility and family-building benefits and dedicated leave specialists who help guide you through the entire process. Growth & Development: Generous annual stipends for both professional and personal development, empowering you to invest in your continued growth. You’ll also have access to a wide range of internal learning opportunities, ensuring you can build new skills, deepen your expertise, and advance your career with confidence. Time Off & Flexibility: We believe that to do your best work, you should get the time you need for rest, rejuvenation and recovery. Drata offers a flexible vacation policy, paid holidays, and other perks to recharge. This role will receive a competitive base salary, benefits, and stock, typically in the form of Restricted Stock Units (RSUs). The applicable salary range for this role is: $200,700 - $247,900, subject to change.

Manage end-to-end technology projects, lead agile teams, and improve processes across the organization. | 8+ years in software development lifecycle project management, expertise in SaaS, AI tooling, and risk management, with relevant certifications. | Our Mission & Values: At Drata, we help companies earn and keep the trust of their users, customers, partners, and prospects. We’re the proof layer that shows great companies deserve the trust they aim to build. We live our values every day. Built on Trust means consistency is everything. Act with Integrity by always doing the right thing. Being Customer-Obsessed keeps the people we serve at the center of our work. Competitive Fire drives us to push ourselves harder than anyone else. Diversity brings unique perspectives that lead to better solutions. Automation First ensures we save time and money by making efficiency a priority. Our Culture & Work Style 🚀 At Drata, we’re not just building software - we’re building a mindset. Everything we do springs from: Be a Driver (Owner‑Operator Mentality): Own your work. Improve relentlessly. Deliver results. Move at Drata Speed (Precision & Velocity): Fast decisions. Quick learning. Immediate impact. Stay Mission-Driven (Customer‑Obsessed): Challenge assumptions. Deliver value. Stay hungry. We pair that high-velocity culture with a thoughtful hybrid model because we believe flexibility and collaboration both matter. That’s why in the Bay we come together in-office Tuesday through Thursday our high‑impact collaboration days where teams align, strategize, and innovate. Mondays and Fridays are flexible, giving you space for focused work, balance, and autonomy. If you thrive when you’re empowered, energized, and working with smart, mission-driven people where you’ll feel at home here. Why Join The Drata Team? The best way to understand the Driver’s Mindset is to see it in action. We’re an award-winning, mission-driven team of 600+ people worldwide, united by a culture that values trust, speed, and continuous growth. See the Speed: Watch our CEO, Adam Markowitz, discuss the hyper-growth journey, from $0 to $100M ARR in just four years Hear the Voice of the Team: Explore our "Life at Drata" page for employee testimonials on our collaborative and the growth opportunities available. Experience the Impact: See why we are consistently recognized on Fortune's Best Workplaces lists. Connect with Us on Socials: LinkedIn - follow us for company updates, employee stories, and career news. Job Summary: As a Senior Technical Program Manager, you will drive Program and Project delivery for the Technology Team supporting Development and Engineering. This will include owning the complete lifecycle of initiating, planning, execution, deployment, and communication. You will also liaise with cross functional teams in other business units to lead shared initiatives and strategic objectives. You are required to work with technical staff and lead agile processes and workflows for multiple scrum teams, as well as administrate core tooling (Jira, Jellyfish, etc.). You will apply your technical and organizational skills to define goals, ensure clear requirements, plan for dependencies, measure progress, and manage change. You know how to apply technology to solve problems. You are both a diplomat and an advocate, and will be trusted to represent these teams to stakeholders and partners, internal and external. The ideal candidate will also be able to converse in technical language and possess knowledge of Vendor Risk Management, Agentic AI Systems, SaaS development, systems integrations, application lifecycle, service delivery and support. This role will need a working understanding of a variety of systems and technologies such as; Distributed Systems, Data pipeline concepts (ETL, ELT), etc. as well as similar infrastructure systems, the integrations between these systems and the various business teams they are designed to support (i.e. Salesforce, Intercom, Hubspot, etc.). It will be your responsibility to be relentless in getting things done with a positive attitude. As the Senior Technical Program Manager, you will help our teams organize while continuing to improve on process and communication. The right candidate will feel comfortable wearing multiple hats while leading from the front in a fast paced and high growth environment. What you’ll do: Manage Technology Projects from beginning to end, including developing timelines, milestones, and holding project team members accountable Own the project lifecycle and implement best practices Seek to improve processes, find efficiencies, and lead adoption Identify, assess, and manage risk mitigation and acceptance plans Map out the milestones needed to implement project objectives and achieve success criteria Lead work estimation, planning, and ceremonies related to projects Build presentations and establish high standards for project documentation and artifacts Administer Jira for the purpose of leveraging and modifying Jira dashboards, workflows, and forms, as well as other features, to better support the team Cross-collaborate with Company Leadership, Customer Success, Marketing, Sales and Technical teams Exercise judgment in selecting methodologies, evaluating criteria, and determining the path to program success What you’ll bring: 8+ years project management experience in the Software Development Lifecycle One or more industry certifications such as: PMP, PMI-ACP, CSM, etc. Experience maturing and developing team processes, ceremonies, and risk/dependency management Expertise and practice with Agile, Predictive, SixSigma and other PM frameworks ​​Prior experience with SaaS deployment planning and release management Clarity in the identification, assessment, and management of risks; able to manage the risks, not just the risk register Comfort in developing effective relationships with cross functional stakeholders, senior leadership, and scrum teams across the organization Working understanding of AI Tooling and practical applications Who you are: You know how to motivate a team and drive them towards a common goal You act with integrity, you trust and are trusted, and are a role model and advocate for Drata values You have a flexible approach to change, are able to work effectively in a variety of situations, and constantly seek improvements Self-starter / self-motivated, capable of staying on track, prioritizing and pursuing solutions without supervision You are sometimes a teacher, willing to share your knowledge and expertise You are a curious learner and encourage curiosity, mastery, growth and are someone who welcomes ideas and knowledge sharing You enjoy a fast-paced environment that is constantly evolving, and have an ability to remain calm under pressure with tight deadlines How we support you: At Drata, our people are our strongest advantage—and we prove it with support that exceeds industry standards. Our total rewards package is designed to power your well-being, accelerate your growth, and keep your work-life balance thriving. Explore how we invest in your Life at Drata. Shared Success: We provide stock equity to ensure that as the company grows, you share directly in that success. Equity gives every employee a sense of ownership and the opportunity to celebrate our wins together—because your contributions don’t just support our progress; they help drive our collective success. Health & Wellness: Up to 100% employer-paid premiums for medical, dental, and vision coverage for employees and their dependents, along with comprehensive wellness benefits and healthcare concierge services designed to support your needs beyond traditional insurance. Financial Well-being: A comprehensive suite of financial benefits, including a 401(k) plan, company-paid life and disability insurance, tax-advantaged spending accounts, and a range of discounted voluntary offerings to help you customize and strengthen your overall financial position. Family Support: Up to 16 weeks of paid parental leave (after six months of employment), along with a robust suite of family-support resources. Employees also receive access to Kindbody fertility and family-building benefits and dedicated leave specialists who help guide you through the entire process. Growth & Development: Generous annual stipends for both professional and personal development, empowering you to invest in your continued growth. You’ll also have access to a wide range of internal learning opportunities, ensuring you can build new skills, deepen your expertise, and advance your career with confidence. Time Off & Flexibility: We believe that to do your best work, you should get the time you need for rest, rejuvenation and recovery. Drata offers a flexible vacation policy, paid holidays, and other perks to recharge. This role will receive a competitive base salary, benefits, and stock, typically in the form of Restricted Stock Units (RSUs). The expected salary range for this role is $157,100 - $194,000, subject to change. A variety of factors are considered when determining someone’s leveling and compensation–including a candidate’s professional background and experience. This range may be modified in the future and final offer amounts may vary from the amounts listed above. Drata is on a mission to serve as the trust layer between great companies. Drata is a trust management platform that uses AI-driven automation to modernize governance, risk, and compliance, helping thousands of businesses develop a more secure, proactive, and risk-aware organization to continuously maintain trust with customers. We all recognize the importance of earning and keeping the trust of our customers when it comes to protecting their data. We know how burdensome achieving and maintaining a strong GRC posture can be with the rise in compliance regulations. It’s a manual, redundant, error-prone, and unscalable process - and it only grows more complex and expensive over time. Our team of SaaS, security, compliance, and audit experts have built a better way - with automation Employment at Drata is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.

Manage enterprise customer relationships to drive renewals, expansion, onboarding, training, and product adoption for the SafeBase platform. | 5+ years in customer success/account management with strong communication, technical aptitude, multitasking, and preferably SaaS startup experience. | Description Drata is seeking an ambitious and experienced Customer Success Manager, Enterprise to join our growing team! You will help our customers reach their business goals, be their point of contact for their onboarding training, resolve product-related needs, ensure revenue growth, retention, and overall successful use of our products. In this role, you will support our SafeBase customers. What you'll do: • Develop a trusted advisor relationship with key customer stakeholders, that focuses on renewals, expansion, and advocacy • Establish regular cadence meetings (weekly, monthly, quarterly, etc.) with each customer to align and realign on business objectives, KPIs, product use and product opportunities • Become a product expert on SafeBase and how our platform can be used to automate access to security, compliance, and privacy information • Build and maintain a deep understanding of the SafeBase platform and engage with customers about the most relevant features/functionality for their specific business needs • Understand the customer business drivers that will increase engagement with SafeBase's product offerings and help your customers implement the strategies that will enable them to get the most value out of SafeBase • Advocate on behalf of the customer to influence and drive product priorities and enhancements • Develop and manage success plans to maximize customer growth and retention • Onboard new customers to SafeBase • Deliver ongoing training on new and existing features • Assist in providing live chat support for SafeBase customers • Lead renewal and upsell conversations, addressing pricing and contract terms as part of the discussion. Driving the process to ensure a successful and timely outcome by obtaining the necessary signatures and documentation. What you'll bring: • 5+ years experience in Customer Success/Account Management (enterprise-level accounts strongly preferred) • Active listener & exceptional customer-facing and internal written and communication skills • Strong technical understanding and extensive analytical skills • Eager and quick to learn new products and technologies • Friendly, patient, and professional demeanor • Ability to multitask - managing multiple accounts and priorities simultaneously • Obsessive attention to detail • Passionate about customer success Preferred Experience: • Previously worked at a high-growth SaaS startup • Experience with today's most popular customer success and support applications • Experience with Slack, Chili Piper/calendaring software, CRM Systems, Notion • Security background is highly valuable, but not required Benefits: • Healthcare: 90-100% paid premiums for medical, dental, and vision plans for employee and dependents + on demand health care concierge • HSA, FSA, & DCFSA: Pre-tax savings plans for healthcare and dependent care, with up to a $600 annual employer contribution to the HSA plan (if enrolled in HSA medical plan) • 100% paid short and long term disability plus life + AD&D benefits • Learning & Development: $500 annually towards professional development opportunities + $250 annually towards personal development opportunities • Flexible Time Off: Flexible vacation policy for strong, fully charged batteries • 16 Weeks Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child (available after six months of employment) • Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business related items for your home office • 401K: Reach your financial goals while reducing your taxes This role will receive a competitive base salary, variable compensation, benefits, and stock, typically in the form of Restricted Stock Units (RSUs). The applicable range of On-Target Earnings (OTE) for each US-based role is based on where the employee works and is aligned to one of 3 tiers based on the cost of labor for that geographic area. The expected OTE ranges for this role are set forth below, subject to change. Tier 1: $97,300 - $120,100 Tier 2: $87,500 - $108,200 Tier 3: $77,800 - $96,100 You can view which tier applies to where you plan to work here. A variety of factors are considered when determining someone's leveling and compensation-including a candidate's professional background and experience. These ranges may be modified in the future and final offer amounts may vary from the amounts listed above. Drata is on a mission to serve as the trust layer between great companies. Drata is a trust management platform that uses AI-driven automation to modernize governance, risk, and compliance, helping thousands of businesses develop a more secure, proactive, and risk-aware organization to continuously maintain trust with customers. We all recognize the importance of earning and keeping the trust of our customers when it comes to protecting their data. We know how burdensome achieving and maintaining a strong GRC posture can be with the rise in compliance regulations. It's a manual, redundant, error-prone, and unscalable process - and it only grows more complex and expensive over time. Our team of SaaS, security, compliance, and audit experts have built a better way - with automation Employment at Drata is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.

Execute and optimize multi-channel marketing campaigns, manage marketing automation workflows, ensure compliance and data hygiene, and analyze campaign performance to drive operational scale. | 6+ years in marketing operations or automation with hands-on experience in HubSpot, Salesforce, and campaign analytics, plus strong organizational and analytical skills. | Description: • Drive the execution and optimization of multi-channel marketing campaigns, ensuring alignment with campaign goals, audience strategy, and GTM priorities. • Oversee marketing automation workflows, including nurture streams, webinar/event follow-up, and campaign triggers using HubSpot and integrated tools. • Partner with Marketing, Sales, Customer Success, Business Development and Ops to ensure proper segmentation, lead flow, scoring, and targeting logic. • Create and enforce standards for QA, email deliverability, compliance (e.g., GDPR/CCPA), and data hygiene for personalization. • Run structured A/B and multivariate tests to inform performance improvements across email, landing pages, and offers. • Collaborate with Platform Operations on tool integrations, lead routing enhancements, and personalization efforts across the funnel.Serve as a main point of contact for marketing campaign enablement, advising stakeholders on operational feasibility and execution timelines.Track campaign performance; support consistent UTM structure, tagging, analytics QA, and attribution readiness. • Build and maintain standardized documentation and campaign playbooks to drive repeatability and operational scale. • Contribute to overall marketing operations planning, OKRs, and process improvements aligned with revenue goals. Requirements: • 6+ years in campaign operations, marketing automation, or marketing ops roles • Hands-on experience with HubSpot (or Marketo), Salesforce, 6sense, and Google Tag Manager. • Strong understanding of lead lifecycle management, funnel metrics, and campaign attribution. • Experience with email compliance standards (CAN-SPAM, GDPR, CCPA) and best practices in segmentation and deliverability. • Comfort with data and analytics; ability to partner with Marketing Analytics to analyze and interpret campaign performance. • Exposure to AI-driven orchestration or predictive scoring models. • Strong analytical, organizational, and project management skills. • Advanced Excel and/or Google Suite skills • Ability to manage competing priorities in a results-driven environment Benefits: • Healthcare: 90-100% paid premiums for medical, dental, and vision plans for employee and dependents + on demand health care concierge • HSA, FSA, & DCFSA: Pre-tax savings plans for healthcare and dependent care, with up to a $600 annual employer contribution to the HSA plan (if enrolled in HSA medical plan) • 100% paid short and long term disability plus life + AD&D benefits • Learning & Development: $500 annually towards professional development opportunities + $250 annually towards personal development opportunities • Flexible Time Off: Flexible vacation policy for strong, fully charged batteries • 16 Weeks Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child (available after six months of employment) • Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business related items for your home office • 401K: Reach your financial goals while reducing your taxes