DMD Systems Recovery LLC

Manage field service and logistics teams, optimize workflows, and lead process improvements in service delivery. | Experience in logistics, team management, process optimization, and familiarity with relevant tools and regulations. | Service Delivery Manager: Field Services Department: Service Delivery Full-time Remote (10% Travel) Salary Range: $80,000-$95,000 : DMD Systems Recovery, LLC (DMD) provides IT Asset Disposition solutions adhering to the most rigorous environmental and security standards to deliver confidence to companies who value our world and their reputation. We are a certified B Corp in the Electronics and Sustainability field, with facilities in Tempe, AZ, Austin, TX, and Palo Alto, CA. Job Summary: We are seeking a highly organized and experienced leader to effectively manage our field service and logistics teams and optimize Service Delivery project workflows. In this role, you will coach the logistics and field service teams to excellent performance, identify improvement opportunities, and implement process/system changes. The ideal candidate will possess strong leadership skills, a deep understanding of logistics and field service operations, and a proven track record in Service Delivery project management and a knack for process design and optimization within the technology sector. Key Responsibilities: • Manage a team that executes field projects, ensuring adherence to timelines, budget, and quality and contractual standards. • Serve as the primary point of contact for escalations related to field projects and vendor issues, ensuring timely resolution and stakeholder communication as applicable. • Identify project risks and develop mitigation strategies to ensure successful project delivery. • Collaborate with cross-functional teams, including service delivery, sales, and operations, to align logistics activities with business objectives. • Stay up to date with industry trends, best practices, and emerging technologies in logistics and supply chain management. • Analyze existing, internal Service Delivery processes and workflows to identify areas for improvement. • Develop and implement streamlined processes to enhance efficiency and maximize resource utilization. • Provide guidance and leadership to project teams, fostering a collaborative and high-performing work environment. • Oversee the creation, review, and renewal of Vendor and Customer contracts, ensuring adherence to legal and regulatory requirements. • Manage the vendor manager responsible for overseeing vendor relationships, rate negotiations, contract compliance, performance monitoring, cost optimization, and risk mitigation to ensure alignment with organizational objectives. • Generate regular reports for stakeholders to track project progress and outcomes. Education and Experience: • Bachelor's degree in logistics, supply chain management, or a related field (equivalent experience may be considered). • 3 to 5 years of management experience in logistics, procurement, or coordination. • Strong knowledge of logistics concepts, processes, and best practices. • Deep analytical and problem-solving skills experience with a focus on process optimization and change management. • Proficiency in using logistics software, inventory management systems, and other relevant tools. • Exceptional organizational skills and ability to work well under the pressure of multiple competing priorities and deadlines ina fast-paced environment. • Strong communication and interpersonal skills to collaborate with internal teams, suppliers, and customers. • Attention to detail and accuracy in record-keeping and documentation. • Knowledge of relevant local, national, and international regulations and compliance requirements. • Familiarity with sustainability and environmental considerations in logistics operations is a plus. Physical Requirements: • Prolonged periods of sitting at a desk and working on a computer • Must be able to lift up to 15 pounds at times • Reasonable accommodations will be made, enabling individuals with disabilities to perform essential functions. Employment Details: This full-time position reports to the Director of Service Delivery. The role includes salary (commensurate with experience and responsibilities) and a benefits package. DMD is an equal opportunity employer. We conduct pre-employment drug screens and background checks. mdFJrPexuo

Manage field service teams, optimize workflows, and oversee vendor relationships to ensure efficient service delivery. | Requires management experience in logistics or supply chain, strong process and change management skills, and familiarity with logistics software. | Service Delivery Manager: Field Services Department: Service Delivery Full-time Remote (10% Travel) Salary Range: $80,000-$95,000 : DMD Systems Recovery, LLC (DMD) provides IT Asset Disposition solutions adhering to the most rigorous environmental and security standards to deliver confidence to companies who value our world and their reputation. We are a certified B Corp in the Electronics and Sustainability field, with facilities in Tempe, AZ, Austin, TX, and Palo Alto, CA. Job Summary: We are seeking a highly organized and experienced leader to effectively manage our field service and logistics teams and optimize Service Delivery project workflows. In this role, you will coach the logistics and field service teams to excellent performance, identify improvement opportunities, and implement process/system changes. The ideal candidate will possess strong leadership skills, a deep understanding of logistics and field service operations, and a proven track record in Service Delivery project management and a knack for process design and optimization within the technology sector. Key Responsibilities: Manage a team that executes field projects, ensuring adherence to timelines, budget, and quality and contractual standards. Serve as the primary point of contact for escalations related to field projects and vendor issues, ensuring timely resolution and stakeholder communication as applicable. Identify project risks and develop mitigation strategies to ensure successful project delivery. Collaborate with cross-functional teams, including service delivery, sales, and operations, to align logistics activities with business objectives. Stay up to date with industry trends, best practices, and emerging technologies in logistics and supply chain management. Analyze existing, internal Service Delivery processes and workflows to identify areas for improvement. Develop and implement streamlined processes to enhance efficiency and maximize resource utilization. Provide guidance and leadership to project teams, fostering a collaborative and high-performing work environment. Oversee the creation, review, and renewal of Vendor and Customer contracts, ensuring adherence to legal and regulatory requirements. Manage the vendor manager responsible for overseeing vendor relationships, rate negotiations, contract compliance, performance monitoring, cost optimization, and risk mitigation to ensure alignment with organizational objectives. Generate regular reports for stakeholders to track project progress and outcomes. Education and Experience: Bachelor's degree in logistics, supply chain management, or a related field (equivalent experience may be considered). 3 to 5 years of management experience in logistics, procurement, or coordination. Strong knowledge of logistics concepts, processes, and best practices. Deep analytical and problem-solving skills experience with a focus on process optimization and change management. Proficiency in using logistics software, inventory management systems, and other relevant tools. Exceptional organizational skills and ability to work well under the pressure of multiple competing priorities and deadlines ina fast-paced environment. Strong communication and interpersonal skills to collaborate with internal teams, suppliers, and customers. Attention to detail and accuracy in record-keeping and documentation. Knowledge of relevant local, national, and international regulations and compliance requirements. Familiarity with sustainability and environmental considerations in logistics operations is a plus. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer Must be able to lift up to 15 pounds at times Reasonable accommodations will be made, enabling individuals with disabilities to perform essential functions. Employment Details: This full-time position reports to the Director of Service Delivery. The role includes salary (commensurate with experience and responsibilities) and a benefits package. DMD is an equal opportunity employer. We conduct pre-employment drug screens and background checks.

Managing IT service delivery programs, leading teams, and ensuring customer satisfaction. | Requires 5+ years in IT service delivery or program management, leadership skills, and understanding of IT infrastructure. | Service Delivery Manager, Programs Department: Service Delivery Full-time Remote (10% Travel) Salary Range: $80,000-$95,000 : DMD Systems Recovery, LLC (DMD) provides IT Asset Disposition solutions adhering to the most rigorous environmental and security standards to deliver confidence to companies who value our world and their reputation. We are a certified B Corp in the Electronics and Sustainability field, with facilities in Tempe, AZ, Austin, TX, and Palo Alto, CA. Job Summary: The Service Delivery Manager, Programs is responsible for managing the Program Management and Ticketing teams, ensuring the successful delivery of end-to-end IT services within DMD’s program offerings. This role provides leadership and operational oversight for the ticketing team and program managers, driving excellence in service delivery, customer satisfaction, and program performance. The ideal candidate combines strategic thinking with hands-on management to ensure seamless execution of IT solutions across global regions. Key Responsibilities: Directly manage the ticketing team and program managers, fostering a collaborative, high-performing environment that prioritizes accountability and results. Take full ownership of the IT in a Box program’s success, ensuring services are delivered on time, within scope, and aligned with business objectives. Implement and monitor service delivery standards, SLAs, and KPIs to maintain exceptional quality and customer satisfaction. Identify and implement best practices to streamline workflows, improve operational efficiency, and enhance service quality. Establish governance frameworks, maintain SOPs, and ensure adherence to compliance and security standards. Act as the primary point of contact for internal and external stakeholders, providing clear communication and proactive issue resolution. Manage program budgets, billing, and invoicing processes to ensure accuracy and financial integrity. Collaborate on the creation of quotes and Statements of Work (SOWs), ensuring accurate scope definition and cost alignment. Drive innovation in service delivery through technology adoption, process enhancements, and feedback-driven improvements. Education and Experience: Bachelor’s degree in IT, Business Management, or related field (Master’s preferred). 5+ years of experience in IT service delivery or program management, with leadership responsibilities, preferably in ITAD, technology, or logistics. Strong understanding of IT infrastructure, ticketing systems, and global service delivery models. Proven ability to manage cross-functional teams and complex programs in a fast-paced environment. Excellent communication, problem-solving, and stakeholder management skills. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Reasonable accommodations will be made, enabling individuals with disabilities to perform essential functions. Employment Details: This full-time position reports to the Director of Service Delivery. The role includes salary (commensurate with experience and responsibilities) and a benefits package. DMD is an equal opportunity employer. We conduct pre-employment drug screens and background checks.

Lead and execute the company's marketing strategy, oversee digital presence, manage team and vendors, and support sales and client engagement. | Requires 5+ years in marketing, experience with marketing tech tools, and team management skills, which are not explicitly demonstrated in your experience. | Marketing Director Department: Technology Full-time Job Summary: As Marketing Director, you will lead DMD’s overall marketing strategy and execution to establish the company as a recognized leader in IT asset disposition (ITAD). Your responsibilities include strengthening our digital presence, improving campaign performance, ensuring consistent branding, and driving demand generation. You’ll also support the development of marketing and sales enablement tools, working closely with company leadership to increase qualified leads, attract new clients, expand business lines, and improve client retention. In addition, you’ll manage a small team and oversee contractors to achieve these goals. Key Responsibilities: Strategy & Planning Develop and execute a marketing plan aligned with client and stakeholder needs. Innovate and adopt new B2B marketing strategies and processes. Optimize budget and resource allocation for best results. Team Leadership & Vendor Management Build, coach, and lead the marketing team. Select and manage contractors, vendors, and marketing tools. Brand & Digital Presence Oversee digital channels (website, email, social media). Ensure brand consistency across all materials and channels. Enforce brand guidelines across all internal and external communications. Sales Enablement & Client Engagement Create sales support materials (decks, case studies, blog posts). Partner with sales to develop effective collateral. Implement client retention strategies to boost loyalty and spend. Use KPIs and analytics to guide decisions. Lead brand awareness initiatives, including PR and events. Report marketing plans, progress, and results to stakeholders. Key Results: The role will be measured by the following deliverables: Lead Generation: Increased qualified inbound leads Customer Acquisition: New contracted enterprise accounts converted through MQLs. Sales Enablement Impact: Sales collateral and tools that result in a measurable improvement in sales conversion rates. Customer Engagement: Increased client engagement measured through retention rates, net promoter score surveys, reviews and other channels. Education and Experience: 5+ years in Marketing or RevOps. 4+ years with marketing tech tools (Adobe, Hubspot, Marketo, Pardot, Google Analytics, etc.). 3+ years managing teams. Bachelor’s degree or equivalent experience. Strong communication skills. Passion for sustainability is a plus. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer Must be able to lift up to 15 pounds at times Reasonable accommodations will be made, enabling individuals with disabilities to perform essential functions. Employment Details: This full-time position reports to the CIO. The role includes salary (commensurate with experience and responsibilities) and a benefits package. DMD is an equal opportunity employer. We conduct pre-employment drug screens and background checks.