Disabled Veteran Solutions

Provide high-quality customer support across multiple channels, handle inquiries, and resolve account issues in a structured call center environment. | High school diploma, 6+ months customer service experience, strong communication skills, and technical proficiency. | Customer Service Representative - Remote (PA Residents Only) Disabled Veteran Solutions (DVS) Status: Full-Time (36-40 hours/week) Pay: Competitive, based on qualifications Location: Remote (Pennsylvania residents) About Disabled Veteran Solutions Disabled Veteran Solutions (DVS) is a nationally recognized Service-Disabled Veteran-Owned Small Business (SDVOSB) delivering high-quality Business Process Outsourcing (BPO) services. We are committed to excellence, accountability, and reliable service - for both our clients and our employees. We value professionalism, strong attendance, and a customer-first mindset. Position Overview The Customer Service Representative (CSR) provides high-quality support across phone, email, chat, text, and case management channels for a high-volume tolling services program. This role requires strong communication skills, attention to detail, and the ability to work efficiently across multiple systems in a structured, performance-driven call center environment. Successful candidates are dependable, tech-savvy, customer-focused, and able to meet strict scheduling and attendance expectations. Key Responsibilities Handle high-volume inbound customer inquiries professionally and efficiently Review and update toll account information Process tolls, violations, disputes, and congestion pricing inquiries Assist customers with account status, applications, and walkthroughs Identify account types (residency-based, DMV-related, etc.) and ensure proper resolution Create and document service requests accurately Work suspended accounts to bring them current while educating customers on best practices Collaborate with internal teams to fully resolve customer issues Deliver consistent, high-quality customer service across all interactions Training & Attendance (Mandatory) Training Start Date: April 8, 2026 Training Schedule: Monday-Friday, 8:30 AM - 5:00 PM EST Training Duration: Approximately 3 weeks 100% attendance is required for training and nesting (supervised transition to live calls) Important Attendance Requirements No time off, late arrivals, or early departures permitted during training or nesting Webcam use is required during training, coaching, and some meetings Failure to meet training attendance requirements may result in termination Two required assessments must be passed during and at the conclusion of training Work Schedule & Availability Open availability required: Monday-Friday: 7:00 AM - 7:30 PM EST Saturday-Sunday: 8:00 AM - 2:30 PM EST Scheduled 8-hour shifts, 5 days per week on rotation Every other Saturday required (counts as one of the 5 scheduled days) Schedules are based on business needs and may change weekly Evening shifts may be extended based on call volume Overtime is paid for hours worked over 40 in a workweek Compensation & Benefits Competitive hourly wage Paid training Benefits available after completion of a 90-day probationary period Equipment & Technical Requirements DVS provides a company-issued computer, monitor, keyboard, mouse, webcam, and headset. Candidates must have: Reliable, high-speed hard-wired (Ethernet) internet (Wi-Fi and satellite internet not permitted) A private, dedicated workspace suitable for remote work Ability to demonstrate computer proficiency via assessment and live Microsoft Teams session Minimum Qualifications High school diploma required (Associate degree or higher preferred) Minimum 6 months of customer service experience (call center preferred) Strong verbal and written English communication skills Ability to navigate multiple systems and troubleshoot basic technical issues Ability to pass background check and drug screening (no cost to candidate) Dependable, professional, and able to adhere to strict scheduling requirements Additional Information Full-time positions only (no part-time roles available) Schedules, breaks, and lunches are assigned and must be followed for team success Ready to Apply? If you're dependable, customer-focused, and ready to succeed in a structured remote call center environment, we encourage you to apply. Interviews begin: Week of February 13, 2026 Hiring closes: March 6, 2026 Training begins: April 8, 2026 A pre-employment drug screening and criminal background check are required prior to employment.

Assist members with healthcare navigation, document interactions, and resolve issues empathetically. | High school diploma, strong computer skills, customer service experience, and ability to handle sensitive information. | Customer Advocate - Full-Time (Remote) Disabled Veteran Solutions (DVS) A Mission That Truly Matters Disabled Veteran Solutions (DVS) is a veteran-owned, mission-driven organization dedicated to improving lives through exceptional service. We are seeking Customer Advocates who combine strong technical ability with genuine customer care and who are looking to build a long-term career in a stable, purpose-driven environment. This is a full-time, remote role. We invest significantly in our people-including 8 weeks of structured training-and we are committed to your success. In return, we're looking for individuals who are dependable, detail-oriented, and motivated to grow with us. About The Role As a Customer Advocate, you will serve as the primary point of contact for 50-70 members per day, helping them navigate healthcare services with empathy, professionalism, and accuracy. You will support members with primary care coordination, medications, appointments, and benefit-related questions, while documenting all interactions across multiple systems. This role is fast-paced, structured, and highly impactful. You will be trusted to manage sensitive information, solve complex issues, and deliver a consistently high level of service. Schedule & Work Environment • Full-time, 100% remote, Monday through Friday • 8-hour shifts between 8:00 AM - 8:00 PM EST • Training Schedule: 8:00 AM - 4:30 PM EST (100% Attendance is mandatory for the entire training session) • Permanent Schedule: • Monday, Tuesday, Wednesday, Thursday: 8:30 AM - 5:00 PM EST • Wednesday: 11:30 AM - 8:00 PM EST Training & Onboarding • Comprehensive 8-week paid training program • Includes systems training, healthcare processes, and ongoing support • Designed to set you up for long-term success-not trial-and-error learning What You'll Bring • Strong active listening, communication, and problem-solving skills • Ability to confidently navigate multiple web-based systems while on calls • Comfort working in a high-volume, detail-driven environment • A genuine desire to help others and follow processes accurately Required Qualifications • High School Diploma, Associate Degree or higher preferred • Strong computer application and technical skills • Proficient with Microsoft Word, Excel, Outlook, Teams • Excellent attention to detail and organizational ability • Prior customer service experience handling complex or sensitive issues Experience That Helps, But Not Required • Experience in high-volume or call-driven service environments • Experience in high-level, customer facing role in retail focused on customer service • Healthcare, insurance, or medical terminology knowledge • Background in social work, behavioral health, or advocacy-based roles Compensation & Benefits • Competitive Pay Based on Qualifications • Bonus opportunities available • Competitive benefits package • Long-term growth and advancement opportunities Important Dates • Start Date: Monday, March 23, 2026 • Hiring Closes: March 6, 2026 (early applications encouraged) Is This Role Right for You? This position is ideal for individuals who value structure, accountability, and meaningful work-and who are seeking stability and growth. It is not a short-term or transitional role. If you're ready to commit to a role where your skills, effort, and compassion make a real difference, we'd love to hear from you. Apply today and join DVS-where your work has purpose and your career has direction. A pre-employment drug screening and criminal background check are required prior to employment. Salary: $17.00 per hour

Handle high-volume customer inquiries via multiple channels, resolve account issues, and ensure high-quality service. | High school diploma, 6+ months customer service experience, computer proficiency, ability to troubleshoot technical issues, and strict attendance adherence. | Customer Service Representative - Remote Disabled Veteran Solutions (DVS) Pay: Competitive, Based on qualifications Status: Full-Time Regular (36-40 hours/week) Location: Remote About Disabled Veteran Solutions Disabled Veteran Solutions (DVS) is a nationally recognized Service-Disabled Veteran Owned Small Business (SDVOSB) providing high-quality Business Process Outsourcing (BPO) services. We are committed to excellence, accountability, and service-both to our clients and to the employees who power our success. At DVS, we value professionalism, reliability, and a customer-first mindset. Position Overview The Customer Service Representative (CSR) role is responsible for delivering exceptional customer care and creating sustainable value for customers through phone, email, text, web chat, and case management interactions. This role supports a high-volume tolling services program and requires strong communication skills, attention to detail, and the ability to navigate multiple systems while delivering accurate, empathetic support. Successful candidates are dependable, tech-savvy, customer-focused, and able to thrive in a structured, performance-driven call center environment. Key Responsibilities Customer interactions may include, but are not limited to: Reviewing and updating toll account information Processing tolls, violations, and related inquiries Resolving toll charge disputes Assisting with congestion pricing questions Guiding customers through application status checks and walkthroughs Additional responsibilities include: Managing a high volume of inbound inquiries in a timely and professional manner Working suspended customer accounts to bring them current while educating customers on best practices to maintain account standing Identifying different account types (e.g., residency-based, DMV-related) and ensuring proper routing or resolution Creating, documenting, and reviewing service requests accurately Collaborating with internal departments to ensure customer issues are fully resolved Delivering consistently high-quality customer service across all interactions Training & Attendance Requirements Training Schedule: Training Start: 4/8/2026 Training Hours: 8:30 AM - 5:00 PM EST, Monday-Friday, 100% Mandatory Attendance for the duration of training Training Duration: Approximately 3 weeks Webcam usage is required during training and production. Associates may be asked to be on camera for coaching sessions or team meetings. Training and nesting (a supervised transition period into live customer interactions) are 100% mandatory. Attendance is critical to success in this role. No time off, late arrivals, or early departures are permitted during training or nesting Failure to meet attendance requirements during training may result in termination Two assessments must be passed during and at the conclusion of training to meet employment requirements Work Schedule & Availability Open availability required Monday-Friday, 7:00 AM - 7:30 PM EST and Saturday - Sunday, 8:00 AM - 2:30 PM EST Employees are Scheduled a regular 8 hour shift, 5 days per week within the week on rotation, Every other Saturday required (counted as one of the 5 scheduled days) Production Hours: Monday-Friday: Between 7:00 AM - 7:30 PM EST Saturday & Sunday: Between 8:00 AM - 2:30 PM EST Note: Schedules are based on business needs and may change weekly. Shifts may vary day-to-day. If assigned the last shift of the evening, extended hours may be required based on call volume. Overtime is paid for hours worked over 40 in a workweek. Compensation & Benefits Competitive wage Paid training at the applicable hourly rate Benefits after 90 Day Probationary period is completed Equipment & Technical Requirements A Company-issued computer, Monitor, Mouse, Keyboard, Webcam and headset will be provided for performing job functions. Candidates must have: Reliable, high-speed internet (hard-wired via Ethernet; Wi-Fi and satellite internet are not permitted) A private, dedicated workspace suitable for remote work Candidates will be required to demonstrate computer proficiency through an assessment and a live Microsoft Teams session. Minimum Qualifications High school diploma required, Associate Degree or higher preferred. Minimum of 6 months customer service experience (call center experience preferred) Strong verbal and written communication skills, MUST be able to read, write, speak and understand English language fluently Basic to advanced computer proficiency and ability to navigate multiple systems required Ability to troubleshoot common technical issues Ability to pass background check and drug screening (no cost to candidate) Professional, dependable, and able to adhere to strict attendance and scheduling requirements Additional Employment Information This is a full-time position; part-time roles are not available Schedules are assigned based on program needs Lunch and break schedules are assigned and must be adhered to Ready to Apply? If you meet the qualifications listed above, you're dependable, customer-focused, and ready to succeed in a structured, remote call center environment, we encourage you to apply today. Join Disabled Veteran Solutions and be part of a mission-driven organization committed to excellence, service, and professional growth. Interviews for qualified applicants will begin the week of February 13, 2026, Hiring closes March 6, 2026, Training begins on April 8, 2026. A pre-employment drug screening and criminal background check are required prior to employment.

Assist callers in scheduling transportation to medical appointments, providing friendly and reliable customer support. | High school diploma, at least 1 year of customer service experience, comfort with web-based tools, and strong attention to detail. | Ready to Drive Change? Hello, superstar!Disabled Veteran Solutions (DVS) is looking for a compassionate and detail-oriented Customer Representative to join our Customer Service Division. At DVS, you're not just answering phones - you're helping people get to the care they need by scheduling rides to medical appointments. The Mission As a Customer Representative, you'll assist 50 to 70 callers daily, helping them arrange transportation to vital healthcare appointments. You'll be the friendly voice that ensures they get where they need to go - safely, reliably, and with dignity. The Details •Full-time position, Monday through Friday • ⏰ 8-hour shifts between 8:00 a.m. and 8:00 p.m. EST •2-week orientation to get you fully prepared •Starting wage: $17.00/hour ️ Your Secret Weapons •Excellent listening skills and a calm, helpful demeanor •‍♀️ Ability to multitask and stay organized •A genuine desire to help others Your Arsenal •High school diploma (bonus points for additional education!) •At least 1 year of customer service experience •Comfortable using web-based systems and tools •Detail-oriented with strong follow-through Why DVS? •Competitive pay and benefits •Veteran-owned, nationally recognized company •Real opportunities for growth and development •Inclusive, mission-driven team culture What are you waiting for? If you're ready for a mission that matters... Let's do this! Starts: November 5, 2025 • *All times are Eastern Standard** A pre-employment drug screening and criminal background check are required prior to employment.