Disabled Veteran Solutions

Compensation

Full Description

Customer Advocate - Full-Time (Remote) Disabled Veteran Solutions (DVS) A Mission That Truly Matters Disabled Veteran Solutions (DVS) is a veteran-owned, mission-driven organization dedicated to improving lives through exceptional service. We are seeking Customer Advocates who combine strong technical ability with genuine customer care and who are looking to build a long-term career in a stable, purpose-driven environment. This is a full-time, remote role. We invest significantly in our people-including 8 weeks of structured training-and we are committed to your success. In return, we're looking for individuals who are dependable, detail-oriented, and motivated to grow with us. About The Role As a Customer Advocate, you will serve as the primary point of contact for 50-70 members per day, helping them navigate healthcare services with empathy, professionalism, and accuracy. You will support members with primary care coordination, medications, appointments, and benefit-related questions, while documenting all interactions across multiple systems. This role is fast-paced, structured, and highly impactful. You will be trusted to manage sensitive information, solve complex issues, and deliver a consistently high level of service. Schedule & Work Environment • Full-time, 100% remote, Monday through Friday • 8-hour shifts between 8:00 AM - 8:00 PM EST • Training Schedule: 8:00 AM - 4:30 PM EST (100% Attendance is mandatory for the entire training session) • Permanent Schedule: • Monday, Tuesday, Wednesday, Thursday: 8:30 AM - 5:00 PM EST • Wednesday: 11:30 AM - 8:00 PM EST Training & Onboarding • Comprehensive 8-week paid training program • Includes systems training, healthcare processes, and ongoing support • Designed to set you up for long-term success-not trial-and-error learning What You'll Bring • Strong active listening, communication, and problem-solving skills • Ability to confidently navigate multiple web-based systems while on calls • Comfort working in a high-volume, detail-driven environment • A genuine desire to help others and follow processes accurately Required Qualifications • High School Diploma, Associate Degree or higher preferred • Strong computer application and technical skills • Proficient with Microsoft Word, Excel, Outlook, Teams • Excellent attention to detail and organizational ability • Prior customer service experience handling complex or sensitive issues Experience That Helps, But Not Required • Experience in high-volume or call-driven service environments • Experience in high-level, customer facing role in retail focused on customer service • Healthcare, insurance, or medical terminology knowledge • Background in social work, behavioral health, or advocacy-based roles Compensation & Benefits • Competitive Pay Based on Qualifications • Bonus opportunities available • Competitive benefits package • Long-term growth and advancement opportunities Important Dates • Start Date: Monday, March 23, 2026 • Hiring Closes: March 6, 2026 (early applications encouraged) Is This Role Right for You? This position is ideal for individuals who value structure, accountability, and meaningful work-and who are seeking stability and growth. It is not a short-term or transitional role. If you're ready to commit to a role where your skills, effort, and compassion make a real difference, we'd love to hear from you. Apply today and join DVS-where your work has purpose and your career has direction. A pre-employment drug screening and criminal background check are required prior to employment. Salary: $17.00 per hour