Dickson Medical Associates

Oversee front office operations across multiple medical locations, lead and mentor staff, standardize workflows, monitor performance metrics, ensure regulatory compliance, and optimize EHR systems. | 3-5 years of leadership in multi-site healthcare operations, strong medical practice operational skills, proficiency with EHR systems, and ability to manage teams and change initiatives. | We’re HIRING!!! Do you have Medical Office Management Experience? Job Title: Patient Services Director Location: Dickson, TN About Us: We are a multi-specialty medical group with multiple locations in and around Dickson, TN; dedicated to providing high-quality, patient-centered care. Our team of providers and staff work collaboratively across specialties and sites to deliver exceptional service and outcomes. Position Overview: We are seeking an experienced and strategic Director of Patient Services to oversee front office operations across all locations, ensuring a consistent and seamless patient experience. The Director of Patient Services provides leadership and operational oversight for front office teams—including scheduling, registration, reception, pre-cert, and patient service representatives—across multiple specialties and sites. This role will set standards for service excellence, optimize workflows, and foster a culture of collaboration and accountability to enhance the overall patient experience. Key Responsibilities: • Lead, mentor, and manage front office staff and processes across multiple locations and specialties. • Standardize policies, procedures, and workflows to ensure consistency and efficiency across sites. • Monitor and analyze performance metrics (e.g., call center responsiveness, appointment accuracy, patient satisfaction, and wait times) to drive improvements. • Collaborate with clinical and administrative leaders to align front office operations with organizational goals and specialty-specific needs. • Address escalated patient concerns professionally, maintaining a high standard of service. • Oversee staffing plans, training programs, and performance evaluations across sites. • Ensure compliance with HIPAA, OSHA, and other healthcare regulations. • Partner with IT and leadership to optimize EPIC EHR systems across all locations. • Support growth initiatives, such as opening new locations or expanding service lines. Qualifications: • Minimum of 3-5 years of progressive leadership experience in a multi-specialty or multi-site healthcare environment. • Demonstrated ability to lead teams. • Strong medical practice operational skills. • Exceptional interpersonal, communication, and problem-solving abilities. • Proficiency with electronic health record (EHR) and practice management systems. Preferred Skills: • Experience standardizing operations across multiple sites. • Experience with EPIC EHR a plus. • Change management and project management experience in a healthcare setting. What We Offer: • Opportunity to shape and elevate patient services across a growing, multi-specialty organization. • Collaborative, mission-driven work culture with supportive leadership. • Competitive salary and comprehensive benefits package. How to Apply: Submit your resume and a cover letter detailing your experience. Job Type: Full-time Benefits: • 401(k) • 401(k) matching • AD&D insurance • Dental insurance • Disability insurance • Employee discount • Health insurance • Health savings account • Life insurance • Paid time off • Vision insurance Work Location: In person