DeVry University

Lead cross-functional programs to optimize business processes and enterprise applications, using customer experience strategies and journey analysis to improve the student experience. | Requires a bachelor’s degree, at least 8 years of relevant experience, and strong knowledge of enterprise applications and customer experience practices. | DeVry University strives to close our society’s opportunity gap and address emerging talent needs by preparing learners to thrive in careers shaped by continuous technological change. Through innovative programs, relevant partnerships, and exceptional care, we empower students to meaningfully improve their lives, communities, and workplaces. Our colleague experience is an area of obsessive focus. At DeVry University, we care about you. Because, only through you can we deliver our unique Care Formula to our learners and partners. Opportunity: We're looking for a Program Manager, Experience to lead the optimization and standardization of our business processes and enterprise applications, with a primary focus on enhancing interactions and satisfaction for our students/customers. This role is pivotal in improving various enterprise applications such as call center experiences, self-service functionalities, automation, and digital care, ensuring seamless and customer-centric processes. As a Program Manager, Experience, you'll be a key player in driving our customer experience (CX) initiatives. Collaborating closely with cross-functional teams, you'll lead efforts to enhance the overall customer journey, optimize touchpoints, and ultimately drive customer satisfaction and loyalty. We're seeking a strategic thinker with robust project management skills and a genuine passion for delivering exceptional experiences to our customers. If you're ready to make a significant impact on our organization's success by elevating our customer experience, we want to hear from you. Responsibilities: Strategic Planning: Develop and implement strategic plans for optimizing the student experience in alignment with organizational objectives. Stay informed about industry trends and best practices in student experience management. Develop CX Strategy: Lead the development of a comprehensive customer experience strategy aligned with organizational goals. Identify opportunities to improve the customer journey and drive business outcomes. Define project goals, scope, and success metrics for cross-functional CX projects. Drive accountability across teams throughout project lifecycle. Product Optimization: Lead initiatives for continuous improvement and optimization of student-facing processes. Collaborate with cross-functional teams to implement enhancements aligning with organizational goals. Ensure change management processes are in place to realize full benefits of innovation and embrace continuous improvement principles. Stakeholder Engagement: Engage with key stakeholders to understand needs and challenges related to the student experience. Foster strong relationships with internal and external partners for insights and feedback. Facilitate sponsorship briefings, progress reporting, and idea generation. CX Journey Analysis: Develop customer journey maps and personas to guide CX initiatives, ensuring a deep understanding of user needs and behaviors. Analyze the customer journey to identify pain points and improvement opportunities. Conduct thorough analysis of end-to-end processes, utilizing process mapping techniques. Identify and drive iterative enhancements to improve customer experience. Data-Driven Decision Making: Gather and analyze customer feedback and data to understand needs and behaviors. Use insights to inform decision-making, prioritize CX initiatives, and drive continuous improvement efforts. Utilize data and analytics to measure the effectiveness of student experience initiatives and track PIs. Qualifications: Bachelor's degree required (preferred disciplines in Business, Product/Marketing, Psychology, or UX Design) Minimum of 8 years of overall experience with at least two years’ experience in customer service, product development, business process analyst or similar roles with demonstrated abilities in optimizing process or enterprise applications leading to increased student/customer experiences. Knowledge of CX best practices and trends, demonstrated track of continuing professional development in this area. Strong understanding of enterprise applications including CRM, Website, Customer Support Portals, Call Center Operations, Self-Service Technologies, Automation applications, and Digital Support platforms. Exceptional analytical and problem-solving skills, with the ability to dissect complex processes and identify improvement opportunities. Excellent communication and interpersonal skills to effectively engage with stakeholders at all levels. Proven ability to ask insightful questions and drive discussions about end-to-end processes. Project management experience with a focus on delivering results within established timelines. Familiarity with student experience measurement tools and methodologies. This position is eligible for an annual incentive bonus. *This job will be posted for 90 days from the posting date. DeVry University offers benefit options for full-time colleagues, including: 401k with up to 6% company match Tuition assistance and career development opportunities Remote & hybrid opportunities Comprehensive health coverage (medical, dental, vision, and mental health) FSA/HSA options, disability & life insurance Benefits vary based on employment status. We believe that a vibrant and collaborative workplace is essential to our educational mission and the success of our community. We are committed to a workplace environment where all colleagues feel valued, respected, and supported.

Lead digital experience strategy including web product management, UX, SEO, and AI-powered discovery to drive enrollment conversion. | 10+ years digital product leadership in web, UX, SEO; bachelor's degree; expertise in AI-driven search, CMS, and cross-functional management. | DeVry University strives to close our society’s opportunity gap and address emerging talent needs by preparing learners to thrive in careers shaped by continuous technological change. Through innovative programs, relevant partnerships, and exceptional care, we empower students to meaningfully improve their lives, communities, and workplaces. Our colleague experience is an area of obsessive focus. At DeVry University, we care about you. Because, only through you can we deliver our unique Care Formula to our learners and partners. Opportunity We are seeking a highly strategic and performance-driven leader to join our marketing team as Sr. Director, Marketing – Web Product, UX & Digital Experience, reporting to the VP of Performance and Digital Marketing. This critical leadership role will define and lead DeVry University’s digital experience strategy across web product management, user experience, SEO, AI-powered discovery optimization, and conversion performance. The role will own the vision, roadmap, innovation strategy, and business outcomes for DeVry.edu, ensuring an exceptional, modern, audience-first experience that drives awareness, engagement, consideration, and enrollment conversion. As Sr. Director, Marketing – Web Product, UX & Digital Experience, you will lead the evolution of DeVry.edu into a high-performing, intelligent, and conversion-focused digital ecosystem. This includes advancing UX, technical SEO, AI search visibility, site performance, personalization strategy, and modern digital experiences that meet prospective students where they increasingly discover and evaluate brands — including traditional search, AI-driven search experiences, conversational interfaces, and generative engines. You will focus on accelerating organic growth, improving engagement and conversion performance, modernizing the university’s digital presence, and building scalable web capabilities aligned with evolving user behaviors and emerging technologies. The ideal candidate is a strategic digital leader with deep expertise in website product strategy, SEO, UX optimization, AI-enabled discovery trends, analytics, experimentation, and cross-functional leadership. You are passionate about creating intuitive, data-informed experiences that connect users to the right information at the right moment while driving measurable business impact. You will operate collaboratively across Marketing, IT, Enrollment, Analytics, and Academic teams to drive innovation and performance while fostering a culture of experimentation, continuous optimization, and audience-centric thinking. Responsibilities Leadership Create and lead the vision for DeVry University’s digital experience transformation informed by audience insights, competitive analysis, AI search trends, and modern web best practices. Lead strategic improvements across web product, UX, SEO, AI discoverability, and digital engagement in alignment with brand and enrollment objectives. Serve as the organization’s thought leader for modern digital experiences, AI-driven discovery, search evolution, and web innovation. Influence stakeholders across Marketing, IT, Enrollment, and leadership teams to align priorities, drive execution, and deliver measurable business outcomes. Build and develop a high-performing team culture grounded in accountability, innovation, collaboration, and continuous improvement. Collaboration Partner cross-functionally with IT, Enrollment, Analytics, Brand, and Content teams to ensure digital initiatives support university strategies while maintaining strong performance, scalability, and conversion outcomes. Collaborate closely with content and communications teams to align messaging, content architecture, SEO strategy, and AI discoverability initiatives. Work with analytics and insights teams to establish KPIs, forecasting models, testing priorities, and performance reporting. Partner with technology teams to optimize the web technology stack, integrations, CMS capabilities, and site performance. Web Product Strategy & Digital Experience Define and execute the website product strategy and roadmap focused on engagement, discoverability, usability, and enrollment growth. Drive modernization of the university’s web experience using audience insights, behavioral data, experimentation, and emerging technologies. Lead ongoing optimization of website navigation, information architecture, landing pages, mobile experiences, and conversion pathways. Establish scalable experimentation and CRO programs including A/B testing, multivariate testing, and personalization strategies. Develop business cases and prioritization frameworks to guide digital investments and roadmap decisions. Provide ongoing reporting and executive-level visibility into roadmap progress, business impact, and optimization opportunities. SEO, AI Optimization (AIO) & Generative Engine Optimization (GEO) Lead an SEO-first and AI-discovery-ready strategy to improve organic visibility, search rankings, traffic quality, and conversion outcomes. Develop and evolve DeVry’s strategy for emerging search and discovery behaviors including: AI-generated search experiences Conversational search Generative engine optimization (GEO) AI optimization (AIO) Zero-click search environments Semantic and entity-based search Partner with content teams to ensure all digital content aligns with Google EEAT standards, helpful content principles, structured search intent, and AI discoverability best practices. Advance technical SEO initiatives including: Structured data/schema markup Site speed optimization Crawlability/indexation Internal linking Semantic content architecture Accessibility optimization Leverage analytics and SEO platforms (Google Analytics, Search Console, AthenaHQ, SEO Clarity, etc.) to monitor performance, identify opportunities, and continuously refine strategies. Lead agency relationships supporting SEO, UX research, analytics, accessibility, and digital optimization initiatives. User Experience & Website Optimization Lead the evolution of DeVry.edu into a modern, intuitive, high-performing digital experience centered on audience needs and conversion optimization. Define requirements and priorities for ongoing website enhancements in partnership with IT and development teams. Drive UX improvements including: Navigation optimization Mobile-first experiences Accessibility compliance Content discoverability Engagement flows Conversion pathways Ensure ADA compliance, responsive design standards, accessibility best practices, and performance optimization across the digital ecosystem. Champion user-centered design principles informed by research, analytics, testing, and behavioral insights. Technology, Innovation & Analytics Own the website CMS strategy, digital experience platform evolution, and supporting integrations across analytics, personalization, and optimization technologies. Lead data-driven decision-making using insights from web analytics, CRO testing, SEO performance, user behavior analysis, and engagement metrics. Evaluate and implement emerging technologies, AI capabilities, and modern web tools that enhance discoverability, personalization, operational efficiency, and user experience. Define and manage KPIs, dashboards, forecasts, and performance reporting tied to traffic quality, engagement, conversion, and enrollment outcomes. Drive a culture of rigorous measurement, experimentation, and continuous optimization. Stay ahead of evolving digital trends, AI search developments, web technologies, and audience behavior shifts. Qualifications Required 10+ years of experience in digital product leadership across web, UX, SEO, digital experience optimization, lead generation, and acquisition marketing with extensive experience building modern, high-performing web experiences. Bachelor’s degree in marketing, business, computer science, digital media, or related field. Demonstrated expertise in website strategy, UX optimization, SEO, conversion optimization, and digital experience transformation. Experience with highly regulated industries – EDU preferred. Strong understanding of evolving search behaviors, AI-driven discovery, generative search experiences, AI optimization (AIO), and Generative Engine Optimization (GEO). Demonstrated mastery of technical and content SEO best practices, including Google EEAT guidance, structured content, semantic search, and organic growth strategies. Experience leading website modernization initiatives and developing audience-first digital experiences that drive measurable business impact. Strong understanding of customer journeys, personalization strategies, and behavioral optimization in digital environments. Hands-on experience with CMS platforms (Adobe Experience Manager, Drupal, or similar), Google Analytics, SEO platforms, testing tools, and modern web technologies. Data-driven mindset with strong analytical, experimentation, and problem-solving capabilities. Excellent project leadership and stakeholder management skills with the ability to align multiple teams and priorities. Strong communication and executive presentation skills with the ability to translate insights into actionable recommendations. Experience leading and developing high-performing teams in fast-paced, performance-oriented environments. Demonstrated ability to deliver high-quality work on time and within budget. This position is eligible for an annual incentive bonus. *This job will be posted for 30 days from the posting date. DeVry University offers benefit options for full-time colleagues, including: 401k with up to 6% company match Tuition assistance and career development opportunities Remote & hybrid opportunities Comprehensive health coverage (medical, dental, vision, and mental health) FSA/HSA options, disability & life insurance Benefits vary based on employment status. We believe that a vibrant and collaborative workplace is essential to our educational mission and the success of our community. We are committed to a workplace environment where all colleagues feel valued, respected, and supported.