Department of Human Services

Conduct child abuse and neglect assessments, develop service plans, prepare court documentation, and collaborate with community partners to ensure child safety and family support. | Bachelor’s degree in human services or related field with relevant human services experience or coursework, valid driver’s license, strong communication and trauma-informed skills, and ability to work in diverse and sensitive environments. | Initial Posting Date: 09/18/2025 Application Deadline: 09/25/2025 Agency: Department of Human Services Salary Range: $4,833 - $7,407 Position Type: Employee Position Title: Limited Duration - Child Protective Services Worker (Social Service Specialist 1) Job Description: The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Opportunity awaits! Imagine a role where you engage with children, families, resource parents and caregivers to achieve safety and optimal outcomes for Oregon’s children and families. Imagine yourself conducting child safety assessments through an equity and culturally relevant lens. If you're looking to make a difference and this sounds intriguing, this Child Protective Services Worker position may be for you! We are seeking to fill a Limited Duration position for a Child Protective Services Worker for our Child Welfare Portland office on NE Irving. • The Limited Duration has an end date of 12/31/2025. • Limited Duration positions are eligible for benefits. Summary of Duties As an employee working within the Child Welfare Program , you will have an opportunity to make a meaningful difference in the lives of Oregon’s most vulnerable children and families. Your dedication will help us achieve the Child Welfare Vision for Transformation that will support children and young adults to be safer, healthier, experience less trauma and achieve a greater well-being. As a Child Protective Services (CPS) Worker, you will: • Respond to assigned referrals of abuse and neglect and conduct assessments to determine if children are unsafe. • Interview children, parents, and collateral contacts, and observe the home environment to gather information. • Make determinations of abuse or neglect and take protective action when necessary. • Develop service plans to address the individual needs of children and families. • Arrange medical evaluations, substitute care placements, and connect families with community resources and support programs. • Complete necessary documentation in OR-Kids, including court reports, safety plans, and assessment evaluations. • Attend Multi-Disciplinary Team meetings related to CPS assessments. • Attend court hearings (Permanency hearings, criminal charges, and Juvenile court) related to CPS assessments. • Per pursuant to ORS 419B.021, states that any position engaged in child protective investigations and/or custody determinations must meet the educational requirements. Experience alone will not meet the minimum qualifications for those positions. Degree must be completed, not in progress. There are no exceptions or grace periods for finishing a degree. Minimum Qualifications • A valid driver’s license and acceptable driving record are required for this position. • A bachelor’s degree in human services or a field related to human service. Or • A bachelor’s degree unrelated to Human Services and either: • One year of Human Services related experience. Or • Completion of coursework equivalent to certification consistent with Oregon Caseworker Competency, or • An associate degree and either: • Two years of Human Services related experience. Or • One year of Human Services related experience and related training, coursework, or certification consistent with Oregon Caseworker Competency. Essential Attributes We are looking for candidates with: • Experience building collaborative relationships with community partners, agency staff, clients, and impacted communities. • Experience preparing detailed narrative documentation and court reports for individual client cases, including case activities, client interactions, and other pertinent observations for judicial proceedings. • Experience engaging and communicating with diverse populations. • Experience adopting trauma-informed practices that consider individual needs, safety, trust-building, and cultural sensitivity. • Experienced in effective communication with individuals via telephone and face-to-face interactions, as well as presenting and testifying in court. • Proficient in navigating technology, inputting, and retrieving data, and using various computer systems or databases. • Experience providing services and resources to children and families in social services settings. Working Conditions • Your work will be conducted in offices, participant's homes, and other community sites. • This position will be required to participate in an on-call rotation for mandatory on call for child protective services. • Occasional travel is required for attending meetings, trainings, providing transportation, and other case related activities. • Employee will work a professional work week; hours of work may fluctuate based on service needs. • Occasional, compensated overtime may be required, including evening and weekend work. • In this role, you will handle sensitive issues related to trauma, abuse, substance use, and crises. • You will interact with a diverse range of individuals, including those who have experienced trauma and may struggle with emotional regulation. Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history. • Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application. • The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process. • The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification. Background Checks and Requirements • If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information. • The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States. • Finalists must be cleared by the FBI Criminal Justice Information Services (CJIS) through a fingerprint-based criminal records check. Benefits • ODHS Employee Resource Group communities that promote shared learning. • Cost of Living Adjustments. • Annual salary increases (until you reach the top of the listed salary range). • Amazing benefits package . • Possible eligibility for the Public Service Loan Forgiveness Program . Employment Preference Veterans’ preference: • Veterans’ preference information . • How to submit your Veteran documents for preference . Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application. General Information • This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU). • The salary range listed is the non- PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%. • This recruitment may be used to fill future vacancies in the same classification. Contact Information We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions. • The recruiter for this position is Yvette Medford. If you contact the recruiter, please include the job requisition number. • Email: yvette.c.medford@odhs.oregon.gov • Phone (call or text): 541-709-0306 Come for a job. | Stay for a career. | Make a difference... for a lifetime!

Provide front-line customer service in-person at a Portland office, assist clients with eligibility systems and paperwork, and support office operations. | Two years of experience in interviewing or people contact involving high-volume paperwork, valid driver’s license, strong communication and data accuracy skills. | Initial Posting Date: 09/18/2025 Application Deadline: 09/25/2025 Agency: Department of Human Services Salary Range: $3,429 - $4,622 Position Type: Employee Position Title: Customer Service Guide (Human Services Specialist 1) Bilingual Preferred English/Spanish Job Description: The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Bilingual Preferred – English & Spanish You do not need to be bilingual to apply or be considered for this position. If you are bilingual, we encourage you to apply! We serve diverse communities and recognize the importance of serving people in their preferred language. Opportunity awaits! Step into a role where your efforts directly empower Oregonians to rise above poverty—become a key player in the Self-Sufficiency Program and facilitate access to vital services that foster equity and well-being. As Customer Service Guide, you will work in our Portland office on Killingsworth Street assisting Oregonians in-person. Summary of Duties As Customer Service Guide (Human Services Specialist 1), you will: • Be the first face of contact in most field offices for Oregonians and provide a welcoming environment for families to interact with the department. • Support the infrastructure of the office by supporting the day-to-day operation. • Assist Oregonians by providing support with the online Oregon Eligibility system, for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs in person, by phone or email to resolve any questions or concerns. • Assisting Oregonians through a trauma informed lens. • May include financial desk responsibilities. • Providing support for the business functions within the office. Learn more about our programs, as your work providing services will be through the Self-Sufficiency Program (SSP). Minimum Qualifications • A valid driver’s license and acceptable driving record are required for this position. • Two years of experience either interviewing to obtain personal or technical information or substantial people contact. • This experience must have involved a high volume of paperwork (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.). • College-level courses may be substituted for the experience on a year-for-year basis. Essential Attributes We are looking for candidates with: • Extensive experience providing front-line customer service in a high-volume, fast-paced reception or front desk environment, serving a diverse clientele. • Demonstrated expertise in supporting customers facing financial or emotional hardship with professionalism, empathy, and compassion. • Skilled in handling, collecting, and safeguarding confidential and sensitive information with a high degree of integrity and discretion. • Proven ability to adapt communication styles to effectively convey complex rules, regulations, and procedures to diverse audiences, while demonstrating strong active listening skills. • Experienced in accurately entering and verifying detailed data with a strong focus on precision and quality control. The application includes supplemental questions requesting you to confirm whether you possess the listed Essential Attributes and to identify where this experience is reflected in your resume or application. Completing this section is strongly encouraged, as it helps us efficiently assess your qualifications. Working Conditions • Work schedule is a tradition work week, Monday-Friday. • Experience constant contact with the public, including contact with and possibly de-escalating customers experiencing emotional and financial stress. • Experience high volume of computer work, using various computer programs in a fast-paced team environment. • Priorities and procedures may change daily and requires the ability to be flexible in application of procedures. • This position works in the store front office. Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history. • Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application. • The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process. • The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification. Background Checks and Requirements • If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information. • The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States. Benefits • ODHS Employee Resource Group communities that promote shared learning. • Cost of Living Adjustments. • Annual salary increases (until you reach the top of the listed salary range). • Amazing benefits package . • Possible eligibility for the Public Service Loan Forgiveness Program . Employment Preference Veterans’ preference: • Veterans’ preference information . • How to submit your Veteran documents for preference . Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application. General Information • This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU). • The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%. • This recruitment may be used to fill future vacancies in the same classification. Contact Information We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions. • The recruiter for this position is Yvette Medford. If you contact the recruiter, please include the job requisition number. • Email: Yvette.C.Medford@odhs.oregon.gov • Phone (call or text): 541-709-0306 Come for a job. | Stay for a career. | Make a difference... for a lifetime!

Lead policy development and legislative coordination for emergency management programs, manage staff and budgets, and collaborate with community and government partners to improve disaster preparedness and response. | Requires advanced education or equivalent experience, legislative process knowledge, emergency management background, community engagement skills, and supervisory experience. | Initial Posting Date: 09/15/2025 Application Deadline: 10/06/2025 Agency: Department of Human Services Salary Range: $7,353 - $11,373 Position Type: Employee Position Title: Policy Section Chief (Business Operations Manager 2) Job Description: The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Opportunity awaits! Are you passionate about public service and skilled at navigating complex policies? The Oregon Department of Human Services (ODHS) is seeking a dynamic and strategic leader to serve as Policy Section Chief (Business Operations Manager 2) in our Office of Resilience and Emergency Management (OREM). In this pivotal role, your leadership will help shape and strengthen Oregon’s preparedness and response to emergencies and disasters, making a tangible difference in the lives of Oregonians. The Office of Resilience and Emergency Management leads ODHS efforts to prevent, protect, mitigate, respond to, and recover from natural, technological, and human-caused threats and hazards. OREM is the lead state agency for mass care and human services recovery, oversees business continuity across ODHS programs, and coordinates the development of cleaner air shelters, cooling centers, and warming centers during extreme weather events. Summary of Duties This position reports to the OREM director, is part of the executive leadership team, and provides specialty expertise, oversight, and direction on legal and legislative issues, policy, program development, grants management, and related functions. Informational Session If you're interested in learning more about this position, we invite you to join us for an informational meeting to learn more about the position and address any questions you may have. This virtual session will be held via Zoom on Tuesday, September 30, 2025, from 11:00 am to 12:00 pm PST. Please note, this is not part of the interview process and is open to everyone. Join ZoomGov Meeting https://www.zoomgov.com/j/1601388883?pwd=xeGumKurV9dMYbNwT5ehOBzXmoWY0D.1 Meeting ID: 160 138 8883 Passcode: 614871 --- One tap mobile +16692545252,,1601388883# US (San Jose) +16468287666,,1601388883# US (New York) --- Dial by your location • +1 669 254 5252 US (San Jose) • +1 646 828 7666 US (New York) Meeting ID: 160 138 8883 Find your local number: https://www.zoomgov.com/u/adJbyOnX9S --- Join by SIP • 1601388883@sip.zoomgov.com --- Join by H.323 • 161.199.138.10 (US West) • 161.199.136.10 (US East) Meeting ID: 160 138 8883 Passcode: 614871 As a Policy Section Chief, you will: Coordinate comprehensive studies of policy issues for the purpose of improving services to Oregonians and communities before, during, and after disasters. Coordinate with local governments, elected officials, and others to ensure awareness of how policies and processes impact real-world situations and to gain input for improvement. Ensure legal rules and other parameters are assessed and addressed in studies and other work. Manage the design and analysis of the collection of data to evaluate and identify trends and prepare recommendations for policy development and interpretation, and ensure statutory compliance. Monitor other states and the federal government to determine if there are new programs, services, or policies that can improve outcomes for the people, communities, and organizations OREM supports. Interpret and maintain knowledge of relevant federal, state, and administrative rules and regulations. Coordinate periodic review of existing policies, administrative rules, and regulations; evaluate for alignment with current policy strategies. Recommend policy strategies, options, and legislative positions to executive leadership, and formulate plans to change policy direction based on the results of research, evaluation, and analysis. Coordinate public notices, meeting schedules, and appropriate coordination with community partners on administrative rule development and related functions. Explain policy issues and the effect of proposed legislation to state legislators, legislative committee members, legislative staff, lobbyists, and task forces. Draft legislative proposals; review and track state and federal legislation; prepare testimony; analyze bills and propose amendments to pending bills. Collaborate with OREM Finance and Administration Chief to prepare and submit legislative documents to the Legislative Fiscal Office. Review and monitor federal legislation in matters of state or agency concern; recommend action to executive managers on methods of effective federal representation. Coordinate efforts to streamline federal processes affecting OREM’s work. Collaborate with the Finance and Administration Chief to design strategies to maximize federal funding to state programs. Interview, select, and provide training for new employees, volunteers, and interns; provide formal reviews of performance; counsel staff and initiate personnel actions, as needed; and resolve grievances. Organize and assign work activities and projects; manage programs, monitor workflow, and review and evaluate work products, methods, and procedures. Participate in the preparation of OREM’s budget and in forecasting additional funds needed for staffing, equipment, materials, and supplies. Work with the ODHS government relations team, the Oregon Department of Justice, and others to identify and resolve barriers to successful incident response. Liaise with and facilitate internal and external community partners to communicate goals and objectives, resolve issues of concern, and educate and inform regarding program activities. Minimum Qualifications A valid driver’s license and acceptable driving record are required for this position. Six years of supervision, management, or progressively related experience; OR Three years of related experience and a bachelor’s degree in a related field. Essential Attributes We are looking for candidates with: Advanced Education: Master’s degree in public administration, social work, emergency management, or a juris doctor (JD) in Law Legislative Expertise: Proven experience navigating the legislative process, including drafting and successfully passing legislation. Policy Development: Skilled in creating, implementing, and reviewing administrative rules and public policies to ensure effectiveness and compliance. Emergency Management Experience: Direct experience in disaster response, emergency preparedness, and navigating public policy processes related to human services and resilience. Community Engagement: Strong background in collaborating with community partners to identify risks, address service gaps, and co-create solutions. This is a forward-facing role requiring extensive experience in public engagement and community partner collaboration. Attention all candidates! A cover letter is required. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history. Please make sure your application materials, resume, and job history are clearly outlined, as this information will be used to determine your starting salary range. If selected as the top candidate for this position, and education is a requirement in the minimum qualifications, please be prepared to provide verification of your college/university degree with the month/year of completion for further consideration. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application. The use of outside resources, such as Artificial Intelligence software, during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification. The State of Oregon does not request or require your age, date of birth, attendance, or graduation dates from an educational institution during the application process. Working Conditions This is a hybrid position based at OREM’s Salem office. The successful candidate must be available to deploy within 24 hours to the ODHS Joint Department Operations Center or other designated locations as needed. During the legislative session, daily on-site presence in Salem may be required. Duties are performed in an environment of independence and require minimal supervision. Generally, this position works regular business hours; however, during emergency response and recovery efforts, extended hours in the evenings and weekends are required, as well as on-call responsiveness. Routine travel in-state and occasional out-of-state travel to attend meetings, conferences, make presentations, participate in regional working groups, and support incident response. Uses computers/video teleconferencing and satellite telephones as well as other office equipment. This position involves frequent contact with representatives of associations, partners, local governments, state and federal agencies, Tribal Nations, and elected officials and their staffs. Background Checks and Requirements If selected as a finalist, we will conduct a criminal history and background check. An adverse criminal history or background check may lead to disqualification. Additional background check information. The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States. Benefits ODHS Employee Resource Group communities that promote shared learning. Cost of Living Adjustments. Annual salary increases (until you reach the top of the listed salary range). Amazing benefits package. Possible eligibility for the Public Service Loan Forgiveness Program. Employment Preference Veterans’ preference: Veterans’ preference information. How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application. General Information This is a permanent, full-time position and is a Management Service, Supervisory position, and is not represented by a union. This recruitment may be used to fill future vacancies in the same classification. Contact Information We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions, or job-specific questions. The recruiter for this position is Teresa Camacho De La Torre. If you contact the recruiter, please include the job requisition number: REQ-186653. Email: Teresa.CamachoDeLaTorre@odhs.oregon.gov Phone (call or text): 971-286-0701 Oregon state government is a large organization by nearly any standard. With over 40,000 employees working all over the state, in small communities and large, we are proving that government can be innovative. We work as a team, challenging ourselves to be better, faster and more efficient with taxpayer dollars. After all, when every day we are responsible for caring for the needs of a diverse population and thriving business community, we simply must have the best and brightest workforce. If you take responsibility for your actions, are passionate about helping others succeed, and have a reputation for excellence and honesty, why not make Oregon state government your next career move? Joining our team means you open the door to many possibilities. From entry level to executive, outdoor work to policy setting, we have a role for nearly every calling, expertise and background. If you’re looking at us from across the country (or beyond!), know that Oregon is one of the most beautiful places on earth. Made up of seven diverse regions, Oregon has the ocean, mountains, valleys, high desert, cities, small towns, and almost everything in between. Oregon “flies with her own wings.”

Interview applicants, determine eligibility for benefits programs, communicate decisions, and provide trauma-informed, person-centered services. | Two years of eligibility determination experience, bilingual Vietnamese/English proficiency, strong communication, data entry, and customer service skills. | Initial Posting Date: 09/02/2025 Application Deadline: 09/09/2025 Agency: Department of Human Services Salary Range: $4,023.00 - $5,575.00 monthly Position Type: Employee Position Title: Eligibility Worker (Human Services Specialist 3) – two (2) Vietnamese/English bilingual required vacancies! Job Description: The Oregon Department of Human Services (ODHS) is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Vietnamese/English bilingual required vacancies: To qualify for these positions, you must be bilingual in Vietnamese and English languages. The job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements for this position. Upon passing the test(s), you will receive 5% bilingual differential pay. Opportunity awaits! We are seeking talented individuals who have experience interviewing applicants to determine eligibility for programs and services through a trauma informed lens. If you are looking for a meaningful career that serves Oregon’s most vulnerable community members, apply today to join our team! Summary of Duties Oregon Eligibility Partnership (OEP) is a program within ODHS that determines eligibility for people living in Oregon who apply for medical, food, cash and childcare benefits through the ONE eligibility system. OEP plays critical part of the eligibility process that moves beyond integration and equality, to focus on equity of services and providing timely, accurate, and necessary eligibility determinations through a person-centered approach. As an Eligibility Worker, you will: Interview applicants to gather and assess information for benefits we administer, such as Domestic Violence services, Supplemental Nutrition Assistance Program (SNAP), Long Term Care (LTC) services, Temporary Assistance to Needy Families (TANF), Employment Related Day Care (ERDC), and various Medicaid (Health insurance) programs. Perform eligibility determinations, redeterminations, and periodic reviews. Conduct interviews over the phone with applicants applying for benefits. Communicate eligibility decisions to applicants. Provide person-centered services with a trauma-informed approach to identify needs. Be responsible for accurate and timely eligibility determinations. Create a work environment where everyone feels welcomed, appreciated and valued. Participate in professional development opportunities and ongoing education of cultural awareness. Minimum Qualifications Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients and interpreting and applying the policies, rules, and guidelines applicable to the client's situation. An equivalent combination of education, training, and experience relative to the class concept. To qualify for this position, you must be bilingual in Vietnamese and English. Essential Attributes We are looking for candidates with: Experience conducting work that requires attention to detail, particularly with data entry and reviewing documents. Experience adapting communication style to explain complex information such as rules or procedures verbally and in writing to diverse audiences. Experience using time management, organization, and prioritization skills to meet deadlines. Experience providing customer service that is person centered and trauma informed. Experience with technical skills that include basic computer and search engine knowledge, email communication and learning new web-based platforms. Experience developing meaningful relationships that foster trust, inclusivity, and respect. Attention all candidates! A cover letter is required (limit: 2 pages or less). Clearly describe how you meet the essential attributes listed above in your cover letter. Your resume (optional) and cover letter (required) may be uploaded in the Resume/CV field on the online application. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the hiring process and will be used to determine your starting salary range if you are selected as a final candidate. Please include detailed work history that includes the month/year start date and month/year end date for each role/job. If applicable for college degrees, please clearly indicate if a degree has been completed when providing educational history (graduation dates are not required on applications). If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process. The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process. The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification. Working Conditions Your work schedule will be 10 a.m. – 7 p.m., Monday – Friday PDT/PST. This ongoing work schedule is not negotiable and will not be adjusted to accommodate other time zones. Your training schedule will be 8 a.m. – 5 p.m., Monday – Friday PDT/PST. This position is fully remote. The ability to report to a local branch office may be required when training, business or operational needs are dependent on onsite activities. Travel expenses are not provided, nor reimbursable for remote work employees per travel policy paragraph 105: https://www.oregon.gov/das/Financial/Acctng/Documents/40.10.00.pdf You will communicate with customers over the phone and process work electronically using multiple computer screens and databases for prolonged periods of each workday. You will interact with a wide range of people including some who have experienced trauma and may be experiencing emotional and/or financial distress. Consistent attendance is essential. Flexibility/adaptability is essential due to a changing environment with regular policy, program, and technical adjustments. Occasional overtime may be offered depending on business need. Background Checks and Requirements If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information. The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States. Benefits ODHS Employee Resource Group communities that promote shared learning. Cost of Living Adjustments. Annual salary increases (until you reach the top of the listed salary range). Amazing benefits package. Possible eligibility for the Public Service Loan Forgiveness Program. Employment Preference Veterans’ preference: Veterans’ preference information. How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application. General Information This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU). This recruitment may be used to fill future vacancies in the same classification. Contact Information We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions. The recruiter for this position is Alissa Walker. If you contact the recruiter, please include the job requisition number. Email: ALISSA.WALKER@odhs.oregon.gov Phone (call or text): 503-519-1807 Oregon state government is a large organization by nearly any standard. With over 40,000 employees working all over the state, in small communities and large, we are proving that government can be innovative. We work as a team, challenging ourselves to be better, faster and more efficient with taxpayer dollars. After all, when every day we are responsible for caring for the needs of a diverse population and thriving business community, we simply must have the best and brightest workforce. If you take responsibility for your actions, are passionate about helping others succeed, and have a reputation for excellence and honesty, why not make Oregon state government your next career move? Joining our team means you open the door to many possibilities. From entry level to executive, outdoor work to policy setting, we have a role for nearly every calling, expertise and background. If you’re looking at us from across the country (or beyond!), know that Oregon is one of the most beautiful places on earth. Made up of seven diverse regions, Oregon has the ocean, mountains, valleys, high desert, cities, small towns, and almost everything in between. Oregon “flies with her own wings.”

Interview applicants to assess eligibility for various benefits and programs, perform eligibility determinations, and communicate decisions using a trauma-informed, person-centered approach. | Two years of experience determining eligibility by interviewing applicants, bilingual Spanish/English proficiency, strong communication, customer service, and technical skills. | Initial Posting Date: 09/02/2025 Application Deadline: 09/09/2025 Agency: Department of Human Services Salary Range: $4,023.00 - $5,575.00 monthly Position Type: Employee Position Title: Eligibility Worker (Human Services Specialist 3) – ten (10) Spanish/English bilingual required vacancies! Job Description: The Oregon Department of Human Services (ODHS) is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Spanish/English bilingual required vacancies: To qualify for these positions, you must be bilingual in Spanish and English languages. The job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements for this position. Upon passing the test(s), you will receive 5% bilingual differential pay. Opportunity awaits! We are seeking talented individuals who have experience interviewing applicants to determine eligibility for programs and services through a trauma informed lens. If you are looking for a meaningful career that serves Oregon’s most vulnerable community members, apply today to join our team! Summary of Duties Oregon Eligibility Partnership (OEP) is a program within ODHS that determines eligibility for people living in Oregon who apply for medical, food, cash and childcare benefits through the ONE eligibility system. OEP plays critical part of the eligibility process that moves beyond integration and equality, to focus on equity of services and providing timely, accurate, and necessary eligibility determinations through a person-centered approach. As an Eligibility Worker, you will: Interview applicants to gather and assess information for benefits we administer, such as Domestic Violence services, Supplemental Nutrition Assistance Program (SNAP), Long Term Care (LTC) services, Temporary Assistance to Needy Families (TANF), Employment Related Day Care (ERDC), and various Medicaid (Health insurance) programs. Perform eligibility determinations, redeterminations, and periodic reviews. Conduct interviews over the phone with applicants applying for benefits. Communicate eligibility decisions to applicants. Provide person-centered services with a trauma-informed approach to identify needs. Be responsible for accurate and timely eligibility determinations. Create a work environment where everyone feels welcomed, appreciated and valued. Participate in professional development opportunities and ongoing education of cultural awareness. Minimum Qualifications Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients and interpreting and applying the policies, rules, and guidelines applicable to the client's situation. An equivalent combination of education, training, and experience relative to the class concept. To qualify for this position, you must be bilingual in Spanish and English. Essential Attributes We are looking for candidates with: Experience conducting work that requires attention to detail, particularly with data entry and reviewing documents. Experience adapting communication style to explain complex information such as rules or procedures verbally and in writing to diverse audiences. Experience using time management, organization, and prioritization skills to meet deadlines. Experience providing customer service that is person centered and trauma informed. Experience with technical skills that include basic computer and search engine knowledge, email communication and learning new web-based platforms. Experience developing meaningful relationships that foster trust, inclusivity, and respect. Attention all candidates! A cover letter is required (limit: 2 pages or less). Clearly describe how you meet the essential attributes listed above in your cover letter. Your resume (optional) and cover letter (required) may be uploaded in the Resume/CV field on the online application. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the hiring process and will be used to determine your starting salary range if you are selected as a final candidate. Please include detailed work history that includes the month/year start date and month/year end date for each role/job. If applicable for college degrees, please clearly indicate if a degree has been completed when providing educational history (graduation dates are not required on applications). If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process. The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process. The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification. Working Conditions Your work schedule will be 10 a.m. – 7 p.m., Monday – Friday PDT/PST. This ongoing work schedule is not negotiable and will not be adjusted to accommodate other time zones. Your training schedule will be 8 a.m. – 5 p.m., Monday – Friday PDT/PST. This position is fully remote. The ability to report to a local branch office may be required when training, business or operational needs are dependent on onsite activities. Travel expenses are not provided, nor reimbursable for remote work employees per travel policy paragraph 105: https://www.oregon.gov/das/Financial/Acctng/Documents/40.10.00.pdf You will communicate with customers over the phone and process work electronically using multiple computer screens and databases for prolonged periods of each workday. You will interact with a wide range of people including some who have experienced trauma and may be experiencing emotional and/or financial distress. Consistent attendance is essential. Flexibility/adaptability is essential due to a changing environment with regular policy, program, and technical adjustments. Occasional overtime may be offered depending on business need. Background Checks and Requirements If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information. The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States. Benefits ODHS Employee Resource Group communities that promote shared learning. Cost of Living Adjustments. Annual salary increases (until you reach the top of the listed salary range). Amazing benefits package. Possible eligibility for the Public Service Loan Forgiveness Program. Employment Preference Veterans’ preference: Veterans’ preference information. How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application. General Information This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU). This recruitment may be used to fill future vacancies in the same classification. Contact Information We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions. The recruiter for this position is Alissa Walker. If you contact the recruiter, please include the job requisition number. Email: ALISSA.WALKER@odhs.oregon.gov Phone (call or text): 503-519-1807 Oregon state government is a large organization by nearly any standard. With over 40,000 employees working all over the state, in small communities and large, we are proving that government can be innovative. We work as a team, challenging ourselves to be better, faster and more efficient with taxpayer dollars. After all, when every day we are responsible for caring for the needs of a diverse population and thriving business community, we simply must have the best and brightest workforce. If you take responsibility for your actions, are passionate about helping others succeed, and have a reputation for excellence and honesty, why not make Oregon state government your next career move? Joining our team means you open the door to many possibilities. From entry level to executive, outdoor work to policy setting, we have a role for nearly every calling, expertise and background. If you’re looking at us from across the country (or beyond!), know that Oregon is one of the most beautiful places on earth. Made up of seven diverse regions, Oregon has the ocean, mountains, valleys, high desert, cities, small towns, and almost everything in between. Oregon “flies with her own wings.”