Department of Human Services

Compensation

Full Description

Initial Posting Date: 09/18/2025 Application Deadline: 09/25/2025 Agency: Department of Human Services Salary Range: $3,429 - $4,622 Position Type: Employee Position Title: Customer Service Guide (Human Services Specialist 1) Bilingual Preferred English/Spanish Job Description: The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Bilingual Preferred – English & Spanish You do not need to be bilingual to apply or be considered for this position. If you are bilingual, we encourage you to apply! We serve diverse communities and recognize the importance of serving people in their preferred language. Opportunity awaits! Step into a role where your efforts directly empower Oregonians to rise above poverty—become a key player in the Self-Sufficiency Program and facilitate access to vital services that foster equity and well-being. As Customer Service Guide, you will work in our Portland office on Killingsworth Street assisting Oregonians in-person. Summary of Duties As Customer Service Guide (Human Services Specialist 1), you will: • Be the first face of contact in most field offices for Oregonians and provide a welcoming environment for families to interact with the department. • Support the infrastructure of the office by supporting the day-to-day operation. • Assist Oregonians by providing support with the online Oregon Eligibility system, for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs in person, by phone or email to resolve any questions or concerns. • Assisting Oregonians through a trauma informed lens. • May include financial desk responsibilities. • Providing support for the business functions within the office. Learn more about our programs, as your work providing services will be through the Self-Sufficiency Program (SSP). Minimum Qualifications • A valid driver’s license and acceptable driving record are required for this position. • Two years of experience either interviewing to obtain personal or technical information or substantial people contact. • This experience must have involved a high volume of paperwork (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.). • College-level courses may be substituted for the experience on a year-for-year basis. Essential Attributes We are looking for candidates with: • Extensive experience providing front-line customer service in a high-volume, fast-paced reception or front desk environment, serving a diverse clientele. • Demonstrated expertise in supporting customers facing financial or emotional hardship with professionalism, empathy, and compassion. • Skilled in handling, collecting, and safeguarding confidential and sensitive information with a high degree of integrity and discretion. • Proven ability to adapt communication styles to effectively convey complex rules, regulations, and procedures to diverse audiences, while demonstrating strong active listening skills. • Experienced in accurately entering and verifying detailed data with a strong focus on precision and quality control. The application includes supplemental questions requesting you to confirm whether you possess the listed Essential Attributes and to identify where this experience is reflected in your resume or application. Completing this section is strongly encouraged, as it helps us efficiently assess your qualifications. Working Conditions • Work schedule is a tradition work week, Monday-Friday. • Experience constant contact with the public, including contact with and possibly de-escalating customers experiencing emotional and financial stress. • Experience high volume of computer work, using various computer programs in a fast-paced team environment. • Priorities and procedures may change daily and requires the ability to be flexible in application of procedures. • This position works in the store front office. Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history. • Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application. • The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process. • The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification. Background Checks and Requirements • If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information. • The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States. Benefits • ODHS Employee Resource Group communities that promote shared learning. • Cost of Living Adjustments. • Annual salary increases (until you reach the top of the listed salary range). • Amazing benefits package . • Possible eligibility for the Public Service Loan Forgiveness Program . Employment Preference Veterans’ preference: • Veterans’ preference information . • How to submit your Veteran documents for preference . Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application. General Information • This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU). • The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%. • This recruitment may be used to fill future vacancies in the same classification. Contact Information We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions. • The recruiter for this position is Yvette Medford. If you contact the recruiter, please include the job requisition number. • Email: Yvette.C.Medford@odhs.oregon.gov • Phone (call or text): 541-709-0306 Come for a job. | Stay for a career. | Make a difference... for a lifetime!