Datex Inc.

Manage customer relationships to drive satisfaction and revenue growth by coordinating cross-functional teams and conducting business reviews. | 7+ years in customer success or account management with logistics/supply chain experience, bachelor's degree in related field, and ability to manage customer portfolios and projects. | The Customer Success Manager (CSM) plays a critical role in driving customer satisfaction, retention, and growth. This role requires a unique blend of account management and revenue responsibility experience, logistics and supply chain knowledge, communication, and project management skills. The CSM serves as both a strategic advisor and hands-on partner to our customers, ensuring successful adoption and utilization of our Warehouse Management System (WMS). To be successful in this role, candidates must be located in the United States. Essential Duties Serve as the primary point of contact for assigned customers, managing relationships and ensuring satisfaction. Drive revenue growth through upselling, cross-selling, renewal, and expansion opportunities. Understand customer operations and logistics workflows to provide relevant guidance and support. Coordinating amongst cross-functional teams and timelines. Conduct regular business reviews (MBRs/QBRs) to assess performance and identify improvement areas. Track and report on key customer success metrics such as retention rate, expansion revenue, and satisfaction scores. Escalate and prioritize execution of work, including customer communications when necessary. Collaborate with Sales, Product, and Support teams to ensure a unified customer experience. Support various company facing initiatives such as User Conferences, Marketing Case Study requests, Sales requests for references, customer webinar program participation, etc. Knowledge, Skills, and Abilities Serve as the primary point of contact for assigned customers, managing relationships and ensuring satisfaction. Drive revenue growth through upselling, cross-selling, renewal, and expansion opportunities. Understand customer operations and logistics workflows to provide relevant guidance and support. Coordinating amongst cross-functional teams and timelines. Conduct regular business reviews (MBRs/QBRs) to assess performance and identify improvement areas. Track and report on key customer success metrics such as retention rate, expansion revenue, and satisfaction scores. Escalate and prioritize execution of work, including customer communications when necessary. Collaborate with Sales, Product, and Support teams to ensure a unified customer experience. Support various company facing initiatives such as User Conferences, Marketing Case Study requests, Sales requests for references, customer webinar program participation, etc. Travel required - 25% This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer. Other duties or projects may be assigned in addition to this general overview of the job. Education Bachelor’s degree in Business, Logistics/Supply Chain Management, or related field. Experience 7+ years of experience in customer success, account management, or implementation related roles. Experience working with logistics, supply chain, 3PL, or warehouse operations. Proven track record of directly being responsible for and managing customer relationships via an assigned portfolio and driving revenue growth. Experience leading cross-functional projects and managing timelines. Preferred Qualifications Experience with Tier 1 or 2 WMS or similar systems. Advanced knowledge of logistics and warehouse operations. Leadership experience in mentoring or coaching team members. Not only does Datex Inc. accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Datex is proud to be an equal opportunity workplace! Datex will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances. Medical, Vision, Dental and Life/Disability Insurance available Paid Time Off and Paid Holidays 401K Supportive leadership environment Salary range: $100k to $130k base plus bonus opportunities, depending on many factors including experience, skill set, and more.

The Customer Success Manager serves as the primary point of contact for assigned customers, managing relationships and ensuring satisfaction. They drive revenue growth through upselling, cross-selling, and renewal opportunities while collaborating with cross-functional teams. | Candidates must have a bachelor's degree in Business, Logistics/Supply Chain Management, or a related field. They should also have 7+ years of experience in customer success or account management roles, particularly in logistics and supply chain. | The Customer Success Manager (CSM) plays a critical role in driving customer satisfaction, retention, and growth. This role requires a unique blend of account management and revenue responsibility experience, logistics and supply chain knowledge, communication, and project management skills. The CSM serves as both a strategic advisor and hands-on partner to our customers, ensuring successful adoption and utilization of our Warehouse Management System (WMS). To be successful in this role, candidates must be located in the United States. Essential Duties Serve as the primary point of contact for assigned customers, managing relationships and ensuring satisfaction. Drive revenue growth through upselling, cross-selling, renewal, and expansion opportunities. Understand customer operations and logistics workflows to provide relevant guidance and support. Coordinating amongst cross-functional teams and timelines. Conduct regular business reviews (MBRs/QBRs) to assess performance and identify improvement areas. Track and report on key customer success metrics such as retention rate, expansion revenue, and satisfaction scores. Escalate and prioritize execution of work, including customer communications when necessary. Collaborate with Sales, Product, and Support teams to ensure a unified customer experience. Support various company facing initiatives such as User Conferences, Marketing Case Study requests, Sales requests for references, customer webinar program participation, etc. Knowledge, Skills, and Abilities Serve as the primary point of contact for assigned customers, managing relationships and ensuring satisfaction. Drive revenue growth through upselling, cross-selling, renewal, and expansion opportunities. Understand customer operations and logistics workflows to provide relevant guidance and support. Coordinating amongst cross-functional teams and timelines. Conduct regular business reviews (MBRs/QBRs) to assess performance and identify improvement areas. Track and report on key customer success metrics such as retention rate, expansion revenue, and satisfaction scores. Escalate and prioritize execution of work, including customer communications when necessary. Collaborate with Sales, Product, and Support teams to ensure a unified customer experience. Support various company facing initiatives such as User Conferences, Marketing Case Study requests, Sales requests for references, customer webinar program participation, etc. Travel required - 25% This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer. Other duties or projects may be assigned in addition to this general overview of the job. Education Bachelor’s degree in Business, Logistics/Supply Chain Management, or related field. Experience 7+ years of experience in customer success, account management, or implementation related roles. Experience working with logistics, supply chain, 3PL, or warehouse operations. Proven track record of directly being responsible for and managing customer relationships via an assigned portfolio and driving revenue growth. Experience leading cross-functional projects and managing timelines. Preferred Qualifications Experience with Tier 1 or 2 WMS or similar systems. Advanced knowledge of logistics and warehouse operations. Leadership experience in mentoring or coaching team members. Not only does Datex Inc. accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Datex is proud to be an equal opportunity workplace! Datex will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances. Medical, Vision, Dental and Life/Disability Insurance available Paid Time Off and Paid Holidays 401K Supportive leadership environment Salary range: $100k to $130k base plus bonus opportunities, depending on many factors including experience, skill set, and more.

Lead and manage the successful implementation of Warehouse Management Systems projects using the ASAP methodology, ensuring stakeholder communication, risk mitigation, and project documentation. | 2+ years project management experience, familiarity with Agile, software project implementation experience, strong communication and relationship-building skills, and a bachelor's degree preferred. | The Project Manager (or Associate Project Manager) is the voice of the customer and is accountable for the successful project completion leading to the implementation of Warehouse Management Systems (WMS) for customers worldwide. ​The PM will work with the Implementation Manager and collaborate cross-departmentally with Datex team members to apply the ASAP implementation methodology to ensure success of Footprint software product implementations. Applicants must be located in the United States. Essential Job Functions ​​Fully understand the Datex ASAP Methodology for Footprint Implementation ​Create a detailed work plan to identify and sequence activities needed to successfully complete the project ​Ensure each phase of ASAP is completed successfully leading to customer Footprint implementations ​Ensure that all project information is appropriately documented and secured ​Establish a communication schedule to update project stakeholders as to the progress of the project ​Identify, monitor, and mitigate risks throughout the project ​Ensure any changes to project scope, timeline, resources, etc. are properly managed ​Ensure all signoffs are received when appropriate and stored in a secure location ​Other duties ​Identify and suggest improvements in project management toolkits and methodologies used, including ASAP ​Identify potential innovations and solutions where precedents and procedures may not exist Knowledge, Skills, and Abilities ​​Strong relationship building with customers Clear, professional communication skills required ​Experience in serving as liaison between customer business needs and internal tech teams Able to support multiple projects of differing complexity and multi-phased implementations ​Proven commitment to providing high quality service to clients ​Comfortable interacting with people and working on group projects ​Focused on the fine details of the project at hand ​Achievement-oriented -- enjoys taking on challenges, even in the face of possible failure ​Comfortable working independently ​Skilled at prioritizing and organizing work​ Preferred Qualifications Familiarity with Agile work practices ​Scrum Master familiarity or training preferred Process Improvement basics or training preferred (Green/Black Belt, Lean Six Sigma, etc.) Software project management or implementation required Bilingual English/Spanish plus​ This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer. Other duties or projects may be assigned in addition to this general overview of the job. Education ​​Bachelor’s degree preferred ​PMP Certification or willingness to obtain PMP strongly encouraged Experience 2+ years experience in a PM capacity Experience in Supply Chain/WMS projects or implementations a huge plus Strong acumen in information technology concepts and processes Medical, Vision, Dental and Life/Disability Insurance available Paid Time Off and Paid Holidays 401K Supportive leadership environment Salary range: $85k to $105k depending on many factors including experience, skill set, and more. Not only does Datex Inc. accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Datex is proud to be an equal opportunity workplace! Datex will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.

Lead and manage the successful implementation of Warehouse Management Systems projects using ASAP methodology, ensuring communication, risk mitigation, and documentation. | 2+ years project management experience, software project implementation experience, strong IT acumen, PMP certification preferred or willingness to obtain, familiarity with Agile and Scrum preferred. | The Project Manager (or Associate Project Manager) is the voice of the customer and is accountable for the successful project completion leading to the implementation of Warehouse Management Systems (WMS) for customers worldwide. ​The PM will work with the Implementation Manager and collaborate cross-departmentally with Datex team members to apply the ASAP implementation methodology to ensure success of Footprint software product implementations. Applicants must be located in the United States. Essential Job Functions • ​​Fully understand the Datex ASAP Methodology for Footprint Implementation • ​Create a detailed work plan to identify and sequence activities needed to successfully complete the project • ​Ensure each phase of ASAP is completed successfully leading to customer Footprint implementations • ​Ensure that all project information is appropriately documented and secured • ​Establish a communication schedule to update project stakeholders as to the progress of the project • ​Identify, monitor, and mitigate risks throughout the project • ​Ensure any changes to project scope, timeline, resources, etc. are properly managed • ​Ensure all signoffs are received when appropriate and stored in a secure location ​Other duties • ​Identify and suggest improvements in project management toolkits and methodologies used, including ASAP • ​Identify potential innovations and solutions where precedents and procedures may not exist Knowledge, Skills, and Abilities • ​​Strong relationship building with customers • Clear, professional communication skills required • ​Experience in serving as liaison between customer business needs and internal tech teams • Able to support multiple projects of differing complexity and multi-phased implementations • ​Proven commitment to providing high quality service to clients • ​Comfortable interacting with people and working on group projects • ​Focused on the fine details of the project at hand • ​Achievement-oriented -- enjoys taking on challenges, even in the face of possible failure • ​Comfortable working independently • ​Skilled at prioritizing and organizing work​ Preferred Qualifications • Familiarity with Agile work practices • ​Scrum Master familiarity or training preferred • Process Improvement basics or training preferred (Green/Black Belt, Lean Six Sigma, etc.) • Software project management or implementation required • Bilingual English/Spanish plus​ This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer. Other duties or projects may be assigned in addition to this general overview of the job. Education • ​​Bachelor’s degree preferred • ​PMP Certification or willingness to obtain PMP strongly encouraged Experience • 2+ years experience in a PM capacity • Experience in Supply Chain/WMS projects or implementations a huge plus • Strong acumen in information technology concepts and processes • Medical, Vision, Dental and Life/Disability Insurance available • Paid Time Off and Paid Holidays • 401K • Supportive leadership environment Salary range: $85k to $105k depending on many factors including experience, skill set, and more. Not only does Datex Inc. accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Datex is proud to be an equal opportunity workplace! Datex will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.