Danaher

Lead a global customer service organization, improving operational performance and commercial growth while overseeing quote-to-book, contract administration, and technology deployment. | Requires a bachelor's degree, 12+ years of progressive customer or commercial operations leadership, global organizational change expertise, and experience with Lean or Six Sigma. | Senior Director, Global Customer Service Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At SCIEX, one of Danaher's 15+ operating companies, our work saves lives, and we're all united by a shared commitment to innovate for tangible impact. You'll thrive in a culture of belonging where you and your unique viewpoint matter. By harnessing Danaher's system of continuous improvement, you help turn ideas into impact, innovating at the speed of life. For more than 50 years, SCIEX has empowered customers to solve impactful analytical challenges in quantitation and characterization through groundbreaking innovation, outstanding reliability and support. You will be part of a winning team, enabled by the Danaher Business System, that is passionate about helping life science experts around the world get to answers they can trust. About the Role The Senior Director, Global Customer Service leads SCIEX's global customer service organization and is accountable for making customer service a strategic advantage for SCIEX by improving the customer experience, enabling commercial growth and driving operational excellence. This leader owns the customer-facing quote-to-book experience, customer inquiry and case management, service and sales administration, and contract administration across the full contract lifecycle. Every dollar of SCIEX revenue passes through this team, so the role carries direct accountability for the service levels and turnaround times that determine how easily customers, both internal and external, can conduct business with SCIEX. The Senior Director partners closely with the SVP, Global Commercial Operations and the VP, Operational Excellence & AI to shape the multi-year strategy, and owns execution against measurable outcomes in customer experience, associate engagement, service performance and cost. Reporting and Structure Reports to: Senior Vice President, Global Commercial Operations Member of the Global Commercial Leadership Team Leads the global customer service organization across the Americas, EMEA and JKOSEA Location: flexible / remote, with the ability to operate across Americas, EMEA and Asia time zones In This Role, You Will Have the Opportunity To Create the global organization Partner with the SVP, Global Commercial Operations to design and continuously improve the global customer service operating model and organization. Codify standard work, best practices and reusable playbooks that raise performance consistently across regions. Establish the governance, cadence and reporting rhythm that sustain performance across regions. Deliver quote-to-book, contract administration and revenue enablement Lead global customer service operations spanning customer inquiries, order management, quoting and booking support, service and sales administration, contract administration and issue resolution. Hold the organization accountable for the service levels and turnaround times that allow Sales and Service to close and fulfill business without friction. Ensure contracts are executed and administered end to end, with rigorous tracking of key terms, entitlements, renewal dates and obligations across the contract lifecycle, escalating to Legal where genuinely required. Develop insight into revenue leakage, including missed price escalations, unbilled entitlements and non-compliant or expired terms, and convert it into corrective action and growth opportunity. Establish global standards, policies and service-level expectations for quoting, booking and contract execution. Improve the customer experience Own and continuously improve the customer experience across critical customer service touchpoints, eliminating sources of customer effort, process complexity and operational friction. Design and implement customer service metrics such as CSAT, CES and quote and order turnaround time that integrate with enterprise customer experience metrics and journey mapping, in partnership with the Global Service organization, to create one cohesive end-to-end view. Implement customer listening and feedback mechanisms that translate insight into action. Drive operational excellence and continuous improvement Apply Danaher Business System principles to drive operational excellence, using Gemba, standard work, daily management and visual management to create accountability and sustain results. Lead kaizen events and transformation initiatives that improve customer outcomes, reduce complexity and increase productivity. Establish performance metrics and operating reviews that provide global visibility into customer service and quote-to-book performance. Deploy technology and AI Own and execute the global customer service technology and transformation roadmap, including CPQ, ERP and order-management systems. Partner with IT, Digital, Data & Analytics and the Global AI Deployment team to implement automation, AI-enabled triage, self-service and analytics that improve both customer and associate experience. Hold AI and automation capability to defined accuracy, adoption and defect standards before scaling. Lead people and partner across the business Lead, develop and retain a high-performing global team across multiple regions and cultures, building capability, succession and an inclusive culture of continuous improvement. Partner closely with Commercial, Service, Marketing, Finance, Legal, IT and regional leadership to ensure alignment across the customer journey and to support new product introductions and commercial programs. Develop and manage the global customer service budget, driving productivity and cost efficiency while improving service performance. Performance and Business Outcomes Accountable for global performance across: Service level attainment and quote, order and contract turnaround time Order and quote accuracy, and case resolution time Customer satisfaction and customer effort Productivity, cost performance and delivery of committed savings Revenue leakage identified and recovered Associate engagement and retention Essential Job Requirements Bachelor's degree in business, operations, engineering, life sciences, finance or a related analytical field. 12 or more years of progressive leadership experience in customer service, customer operations, commercial operations or service operations, including leadership of a multi-region, global organization. Demonstrated experience personally leading significant organizational change across multiple countries, including consolidation of regional teams into a global function, delivered on committed timelines and in partnership with Human Resources and Legal. Proven experience executing a transformation plan and improving it through disciplined execution. Deep operating knowledge of transactional service operations: intake and triage design, queue and tier structure, service-level construction, capacity planning and daily management. Working knowledge of quote-to-book and order management processes, contract administration and the commercial terms that drive revenue recognition, entitlement and renewal. Business-side ownership of a CRM, CPQ or ERP deployment affecting order or service processes, including responsibility through cutover and stabilization. Demonstrated expertise in Danaher Business System, Lean, Six Sigma or a comparable formal continuous improvement system, applied hands-on. Demonstrated ability to establish operational metrics, conduct root-cause analysis and implement countermeasures that produce measurable customer and business outcomes. Ability to travel domestically and internationally based on business needs. Additional Qualifications MBA or an advanced degree in operations management, engineering, finance or another analytical field. Experience in life sciences, diagnostics, medical technology, analytical instrumentation or another regulated, capital-equipment or service-intensive industry with quarter-end revenue concentration. Experience building or leading a center of excellence or shared-services organization. Experience with employee consultation, works councils or comparable employee representation frameworks in EMEA. Hands-on commercial contracting experience, including drafting, redlining and negotiation support. Experience with Salesforce, CPQ, contract lifecycle management and AI-enabled service capabilities. Leadership Profile The ideal candidate is a commercially minded operations leader with a track record of leading global teams through significant structural change. They have personally led consolidations and global operating model changes, and they know how to hold difficult change on schedule while keeping service performance and team engagement intact. They are credible with regional commercial leaders, rigorous with front-line operations, and comfortable presenting to executives. They execute the committed plan first and earn the right to reshape it through results. Compensation and Benefits The annual salary range for this role is $230,000 to $250,000 USD. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. This job is also eligible for bonus pay. SCIEX, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives, including paid time off, medical, dental and vision insurance and 401(k) for eligible employees. At SCIEX we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement. Additional information about this remote work arrangement will be provided by your interview team. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested and determinable. The amount and availability of any bonus, commission, benefits or any other form of compensation and benefits that are allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. #LI-AY1 Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com. Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The U.S. EEO posters are available here. For candidates who are based outside of New York City or who are applying for roles outside of New York City, for more information about conditions of any job offer please click here. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or applyassistance@danaher.com.

Drive high-level collaborations and partnerships to grow revenue and manage commercial operations within life sciences accounts. | Requires 5+ years sales experience in life sciences, familiarity with biotech and academic institutions, and ability to manage teams and territory strategy. | Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? Within Life Sciences, one of Danaher’s three segments, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. The Life Sciences Platform of Danaher Corporation is comprised of more than 21,000 associates across more than ten operating companies. Our Life Sciences businesses empower our customers to develop diverse and impactful innovations — from investigating the causes of disease, creating therapies and vaccines, protecting fluid filtration on airplanes, testing food and water, to advancing pharmaceuticals and biopharmaceuticals. Learn about the Danaher Business System which makes everything possible. The Commercial Development Director is responsible for driving high-level collaborations and partnerships with Emerging Biotech, Incubators and key Academic institutions. This position will manage cross-platform commercial operations for the Life Sciences platform at said accounts within their specified region through revenue growth and commercial execution. The Director will elevate Life Sciences position at accounts by influencing C-suite and other essential decision makers and will have responsibility of owning the territory strategy. This position reports to the Life Sciences Group Vice President and Chief Customer Officer, and is part of the Strategic Partnership Team working remotely in the Boston, MA area. Within the Life Sciences Platform, we are committed to accelerating the power of science and technology to improve human health. We focus on thinking laterally across operating companies and looking to partner with customers across the globe to help them solve their most complex challenges, and architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. In This Role, You Will Have The Opportunity To • Sales Performance: Build and own account strategy from the ground up. Work in collaboration with Commercial Marketing, BU, Sales and Distribution partners. Ability to develop and implement strategic and tactical plans to achieve defined goals. Work towards putting in and executing strategic agreements with key customers. • Team Leadership: The position will have one direct report based in California and will work towards building out the Commercial Development team in other key locations long term. This is currently a player/coach role, and will also focus on building the Boston region that will help execute the Commercial Development strategy and initiatives. Promote the Danaher mentality “best team wins” to all operating companies from sales representative to senior leadership, through instilling trust by working in a collaborative approach. • Customer Engagement: Build and develop strong customer partnerships through articulating Life Sciences Innovation Group’s value proposition. Orchestrate C-Suite, Senior Leadership meetings, on-site strategy visits and technical seminars promoting Danaher’s mission, workflows and innovations. With a focus on emerging biotech, strategic academic accounts, venture capital agreements, etc. • Funnel Management: Understand, build and manage funnel on a routine basis. Adopt as standard work and use this tool to communicate to leadership during report outs and operating companies to discuss current and future state. Manage leads in a timely and efficient fashion. • Growth: Provide complete and appropriate solutions for every customer to boost top-line revenue growth. Develop a strong understanding of the Life Sciences portfolio, the workflows where Life Sciences has robust solutions, and synergies between Life Sciences and the customer. Work closely with emerging biotech, incubators and strategic academic account. The Essential Requirements Of The Job Include • At least 5+ years proven sales experience in the Life Sciences industry. • Bachelor’s degree in life science associated industry, business administration, marketing or related field. • Extensive familiarity with existing academic, emerging biotech, and incubator locations. Travel, Motor Vehicle Record & Physical/Environment Requirements • Ability to travel – 25 to 50 % travel, overnight, within territory or locations. Able to participate in marketing shows when needed. • Must have a valid driver’s license with an acceptable driving record It would be a plus if you also possess previous experience in: • Outstanding prospecting, territory management, communication and organizational skills. • Experience and proficiency with Salesforce and knowledge of Power BI preferred. • Previous experience leading or managing employees strongly preferred Danaher offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. At Danaher, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Danaher can provide. The Salary Range for this role is $165,000-$210,000. This job is also eligible for incentive compensation, and the total compensation target is $230,000- $275,000 annually. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com. Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The U.S. EEO posters are available here. For candidates who are based outside of New York City or who are applying for roles outside of New York City, for more information about conditions of any job offer please click here We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or applyassistance@danaher.com.

Drive high-level collaborations and manage commercial operations to grow revenue and influence key decision makers in life sciences accounts. | 5+ years sales experience in life sciences, familiarity with biotech and academic institutions, and strong leadership and communication skills. | Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? Within Life Sciences, one of Danaher’s three segments, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. The Life Sciences Platform of Danaher Corporation is comprised of more than 21,000 associates across more than ten operating companies. Our Life Sciences businesses empower our customers to develop diverse and impactful innovations — from investigating the causes of disease, creating therapies and vaccines, protecting fluid filtration on airplanes, testing food and water, to advancing pharmaceuticals and biopharmaceuticals. Learn about the Danaher Business System which makes everything possible. The Commercial Development Director is responsible for driving high-level collaborations and partnerships with Emerging Biotech, Incubators and key Academic institutions. This position will manage cross-platform commercial operations for the Life Sciences platform at said accounts within their specified region through revenue growth and commercial execution. The Director will elevate Life Sciences position at accounts by influencing C-suite and other essential decision makers and will have responsibility of owning the territory strategy. This position reports to the Life Sciences Group Vice President and Chief Customer Officer, and is part of the Strategic Partnership Team working remotely in the Boston, MA area. Within the Life Sciences Platform, we are committed to accelerating the power of science and technology to improve human health. We focus on thinking laterally across operating companies and looking to partner with customers across the globe to help them solve their most complex challenges, and architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. In This Role, You Will Have The Opportunity To • Sales Performance: Build and own account strategy from the ground up. Work in collaboration with Commercial Marketing, BU, Sales and Distribution partners. Ability to develop and implement strategic and tactical plans to achieve defined goals. Work towards putting in and executing strategic agreements with key customers. • Team Leadership: The position will have one direct report based in California and will work towards building out the Commercial Development team in other key locations long term. This is currently a player/coach role, and will also focus on building the Boston region that will help execute the Commercial Development strategy and initiatives. Promote the Danaher mentality “best team wins” to all operating companies from sales representative to senior leadership, through instilling trust by working in a collaborative approach. • Customer Engagement: Build and develop strong customer partnerships through articulating Life Sciences Innovation Group’s value proposition. Orchestrate C-Suite, Senior Leadership meetings, on-site strategy visits and technical seminars promoting Danaher’s mission, workflows and innovations. With a focus on emerging biotech, strategic academic accounts, venture capital agreements, etc. • Funnel Management: Understand, build and manage funnel on a routine basis. Adopt as standard work and use this tool to communicate to leadership during report outs and operating companies to discuss current and future state. Manage leads in a timely and efficient fashion. • Growth: Provide complete and appropriate solutions for every customer to boost top-line revenue growth. Develop a strong understanding of the Life Sciences portfolio, the workflows where Life Sciences has robust solutions, and synergies between Life Sciences and the customer. Work closely with emerging biotech, incubators and strategic academic account. The Essential Requirements Of The Job Include • At least 5+ years proven sales experience in the Life Sciences industry. • Bachelor’s degree in life science associated industry, business administration, marketing or related field. • Extensive familiarity with existing academic, emerging biotech, and incubator locations. Travel, Motor Vehicle Record & Physical/Environment Requirements • Ability to travel – 25 to 50 % travel, overnight, within territory or locations. Able to participate in marketing shows when needed. • Must have a valid driver’s license with an acceptable driving record It would be a plus if you also possess previous experience in: • Outstanding prospecting, territory management, communication and organizational skills. • Experience and proficiency with Salesforce and knowledge of Power BI preferred. • Previous experience leading or managing employees strongly preferred Danaher offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. At Danaher, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Danaher can provide. The Salary Range for this role is $165,000-$210,000. This job is also eligible for incentive compensation, and the total compensation target is $230,000- $275,000 annually. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com. Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The U.S. EEO posters are available here. For candidates who are based outside of New York City or who are applying for roles outside of New York City, for more information about conditions of any job offer please click here We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or applyassistance@danaher.com.

Lead strategic account management and business growth for diagnostic solutions across top US accounts. | 20+ years sales experience in hospital or laboratory settings with strong communication, negotiation, and project management skills. | Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? Within Danaher the work our diagnostic businesses do saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. We’re accelerating the development of cutting-edge diagnostics to solve some of the world’s most pressing health challenges. Across our diagnostics operating companies we are driving innovation through partnerships with top academic institutions and leading players in biopharma and translational research. We’re bringing the best minds together to accelerate innovation and unlock the full potential of the latest scientific advances. Together, we’re expanding access to precision diagnostics for millions of people worldwide - and we’re using our unmatched global scale and proven playbook to make it happen, from hospital labs to mobile clinics. By helping providers, patients, and families get faster, more precise diagnostic results, we’re improving treatment options and saving lives. Learn about the Danaher Business System which makes everything possible. As a Diagnostic Solutions Executive you will partner across Danaher Diagnostics Operating Companies to provide a Danaher Diagnostic Solution to our top accounts across the United States. You will be responsible for cultivating strong relationships with these customers, with a goal of providing a cross portfolio offering of diagnostic solutions and business leadership and management of their accounts. You will define a CXO Account strategy for the account, including engaging with Operating Company commercial teams, and senior executives across Danaher Diagnostics for executive sponsorships, coordinating executive business reviews, and maintaining customer satisfaction. You will work across Danaher Diagnostic Operating Company (OpCo) commercial teams to gather their insights, meet with customer to better understand the strategies, research all information out on public domain- all in order to create an insightful account plan. You will use this to provide insight, direction and leadership on overall health of the account as well as their goals from a business and financial perspective. With the team you will put together an overall business strategy which will meet the needs of the hospital network and Danaher Diagnostics alike. Our goal is to generate growth, market share and brand awareness by creating customized offerings to simplify our customer’s supply chain, build stronger and more collaborative relationships across the industry and leverage our DBS know-how to improve their bottom line. You will build and maintain key relationships, develop, and manage opportunities, monitor deployment projects and engage global resources. This position is part of a small and nimble sales team that are growth experts in diagnostics, and is a fully remote role. In This Role, You Will Have The Opportunity To • Understand the business and financial goals of your customer and put together a sound account plan on why the customer should choose Danaher Diagnostics as their partner of choice. • Develop relationships within the C-suite of select accounts as well as key stakeholders within the different accounts attached to the Health System (i/e Committee Members, Procurement, Medical Directors etc.) • Build and lead the strategic YOY business plan within each Health System incorporating key value drivers for both the customer as well as Beckman Coulter which will drive YOY revenue growth and sustained partnership. • Utilize DBS tools to lead sales campaigns, ensuring that each member of the team understands the needs of the whole value proposition and how their actions tie into the bigger customer partnership. • Partner with Delivery Operations to ensure that installation, go live and post install maintenance are successful. Provides a high-level view of all activities going on within individual accounts to ensure that the customer is provided with high quality, consistent service. Course correct and escalate to executive leadership when needed. • Partner with Operating Company commercial leadership to ensure alignment between local teams and overall Health System. Provide indirect coaching/mentoring and leadership to commercial associates both formally and informally. • Commercial responsibilities include managing funnel, funnel velocity, account action plan development and execution, Executive level selling of OpCo offering, consolidating OPCO proposals, architect final solution, attending executive QBRs monitoring performance of DHR and customer, relationship development within the account (primarily at the Executive level) The Essential Requirements Of The Job Include • Bachelor’s degree (preferably within business or sciences), master’s degree preferred. • Twenty plus years of sales experience, with at least fifteen in a hospital or laboratory • Proven ability to manage large, complex deals • Strong communication and negotiation skills • Excellent presentation skills; demonstrated ability to clearly, concisely and accurately conduct executive level presentations. • Customer focused mindset • Solid project management skills Travel, Motor Vehicle Record & Physical/Environment Requirements • Travel 75% of the time It would be a plus if you also possess previous experience in: • Hospital operating financials and healthcare economics • Research • Marketing/Communications • People Management Within Danaher Diagnostics, we offer a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. Within Danaher Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working within Danaher Diagnostics can provide. The base salary range for this role is $230,000 to $270,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. This job is also eligible for bonus/incentive pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com. Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The U.S. EEO posters are available here. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or applyassistance@danaher.com.

Lead a global organization to deliver customer experience and drive Go-to-Market strategy for Resins & Technologies business unit. | Master’s degree and extensive customer-facing leadership experience in biotech/pharma with ability to lead global teams and translate market data into strategy. | Be part of something altogether life-changing by shaping customer-driven decision making Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life‑saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term. Forming part of the Biotechnology segment at Danaher, we bring together dedicated technical expertise and talent to develop the next generation of life‑changing therapeutics. As the Senior Director, Customer Success for the Resins & Technologies business unit, you will lead a global, multi‑disciplinary organization responsible for delivering exceptional customer experience across the entire lifecycle—from initial engagement and specification through adoption, expansion, and long-term value realization. In this senior leadership role, you will collaborate closely with commercial, product management, strategy, marketing, operations, and R&D teams to ensure customers receive industry‑leading support, insights, and partnership. You will also serve as the owner of the Go‑to‑Market strategy, enabling market growth, portfolio leadership, and customer success at scale. This role is based in the United States. You will report to the VP for Product Management, in the Resins and Technologies business unit. In this role, you will have the opportunity to: Lead global Customer Success strategy execution: Develop and execute the Customer Success multi-year plan for the Resins & Technologies portfolio, aligning with business unit goals and commercial priorities. Establish a unified customer engagement model across insights, analytics, adoption, technical partnership, and commercial governance. Elevate Voice of Customer (VoC) capabilities across the organization, ensuring customer insight integrates into product, R&D, and commercial strategy discussions. Own and lead the Resins and Technologies Go‑to‑Market strategy. Serve as the senior leader responsible for Go‑to‑Market planning, positioning, segmentation, and customer adoption pathways. Ensure successful enablement of global Sales, Marketing, and R&D teams through Commercial Playbooks and data-driven targeting. Drive portfolio growth through deep analytics, competitive intelligence, and customer‑focused value differentiation. Lead and develop a high‑performing Customer Success organization. You will directly manage leaders responsible for: Customer Success & Adoption Customer Insights & Product Analytics Spec‑in Governance Provide senior oversight for: Go-to-Market implementation and deployment Co-ordination of planning and execution of growth initiatives with the global commercial organization, including sales specialists, regional account managers and the Global Strategic Account team. Coordination of customer programs for Cytiva’s new manufacturing site in Muskegon, MI, USA. Provide business unit guidance for a contracts & negotiations framework Drive insights, analytics, and data-driven decision making: Set the vision for customer, product, and market analytics across the business unit. Oversee development of segmentation, customer journey mapping, adoption analytics, and whitespace identification. Ensure insights translate into actionable requirements for portfolio strategy, commercial execution, and product innovation. Integrate predictive analytics and customer health metrics to inform life cycle management activities in the PM teams. Advance customer experience and lifecycle excellence: Govern design and continuous improvement of the end‑to‑end customer journey. Drive initiatives that enhance onboarding, adoption, retention, satisfaction, and long‑term partnership. Build scalable processes for proactive customer engagement, escalations management, and systemic issue resolution. The essential requirements of the job include: Master’s degree in Life Sciences, Business, Data Science, Marketing, or a related field. Extensive experience in Customer Success, Commercial Excellence, Product Management, or related customer‑facing leadership roles. Demonstrated ability to lead multi‑disciplinary teams and drive results in a global commercial environment. Proven ability to translate complex customer, product, and market data into strategic recommendations. Strong stakeholder leadership experience across product, R&D, commercial, and operational functions. Experience in Customer Insights, Analytics, Market Research, or Commercial Strategy. Experience within the Pharmaceuticals, Life Sciences or Biotechnology industry. Experience of managing high-performance teams. Fluency in English, both written and oral. undefined Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. The annual salary range for this role if based in the United States is $220,000 - $240,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. This job is also eligible for bonus/incentive pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. This job is also eligible for bonus / incentive pay. This is the target earnings as % of base annual salary, subject to objective eligibility criteria and performance conditions as set out in the applicable scheme terms and conditions. #LI-AY1 Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com. Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The U.S. EEO posters are available here. For candidates who are based outside of New York City or who are applying for roles outside of New York City, for more information about conditions of any job offer please click here. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or applyassistance@danaher.com.

Own end-to-end technology architecture and reference designs for Security Operations stack, define enterprise standards, and lead architecture alignment. | 12+ years cybersecurity experience with strong background in enterprise security operations technology design and integration. | Bring more to life. At Danaher, our work saves lives. And each of us plays a part. Fueled by our culture of continuous improvement, we turn ideas into impact – innovating at the speed of life. Our 60,000+ associates work across the globe at more than 15 unique businesses within life sciences, diagnostics, and biotechnology. Are you ready to accelerate your potential and make a real difference? At Danaher, you can build an incredible career at a leading science and technology company, where we’re committed to hiring and developing from within. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. Learn about the Danaher Business System which makes everything possible. At Danaher, the Principal Architect, Security Operations owns the enterprise architecture and reference designs for the Security Operations technology stack. This role defines how the technology enabling security data collection and retention, detection engineering, investigation workflows, automation, and response technologies are designed and integrated across the enterprise, including security data pipelines, data lakes, SIEM, SOAR, solution-integrated AI, and custom-built MCP architectures. The Principal Architect works independently as a functional expert across the Security Operations Center, other Danaher Information Security functions, enterprise and OpCo-level technology teams, and strategic vendors to solve complex problems with broad enterprise impact and to enable scalable, automated, and measurable security operations. This position reports to Danaher’s Security Operations leadership and is part of the enterprise-wide Danaher Information Security (DIS) team. The position is remote. In this role, you will have the opportunity to: Own end-to-end technology architecture and reference designs for the Security Operations technology stack, including security data pipelines, data lakes, SIEM, SOAR, solution-integrated AI, and custom MCP architectures. Establish and maintain integration patterns and architecture designs for cyber technologies, such as CrowdStrike, and non-cyber technologies that enable data enrichment, investigations, and automated response. Define enterprise detection, logging, and telemetry standards that improve visibility, analytics, investigation quality, and response consistency across Danaher. Evaluate, select, and guide implementation of security technologies and services that enhance detection, response, automation, and measurable operational outcomes. Lead architecture alignment across Security Operations, Cyber Defense, infrastructure, cloud, identity, data, and vendor teams to ensure scalable, supportable, and secure designs. The essential requirements of the job include: 12+ years of experience in cybersecurity, security architecture, security engineering, security operations, detection engineering, incident response, or related technology roles. Experience designing or governing enterprise security operations technology architectures, including SIEM, SOAR, endpoint detection and response, cloud security telemetry, security data pipelines, or security data lakes. Experience establishing integration patterns across cyber and enterprise technology platforms using APIs, event streaming, data enrichment, orchestration, or automated response workflows. Experience defining detection, logging, telemetry, or security data standards for enterprise-scale environments. Travel, Motor Vehicle Record & Physical/Environment Requirements: if applicable for role Ability to travel around 25%, overnight, within territory or other Danaher locations. It would be a plus if you also possess previous experience in: Bachelor’s degree in Cybersecurity, Computer Science, Information Systems, Engineering, or related field. Experience with CrowdStrike, Microsoft Sentinel, Splunk, Google SecOps, ServiceNow SecOps, Palo Alto Cortex XSOAR, or comparable enterprise security operations platforms; experience applying AI to security operations use cases, including alert enrichment, investigation support, detection engineering, response automation, or custom MCP architectures. Security architecture or cybersecurity certification such as CISSP, CCSP, GIAC, SABSA, TOGAF, or equivalent. Danaher offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. At Danaher, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Danaher can provide. The annual salary range $200,000 - $250,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com. Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The U.S. EEO posters are available here. For candidates who are based outside of New York City or who are applying for roles outside of New York City, for more information about conditions of any job offer please click here We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or applyassistance@danaher.com.

Lead execution and evolution of enterprise communications technology and insights capabilities to drive data-driven communications function. | 6+ years supporting communications technology or analytics with experience in enterprise-scale platforms and data governance. | Bring more to life. At Danaher, our work saves lives. And each of us plays a part. Fueled by our culture of continuous improvement, we turn ideas into impact – innovating at the speed of life. Our 60,000+ associates work across the globe at more than 15 unique businesses within life sciences, diagnostics, and biotechnology.     Are you ready to accelerate your potential and make a real difference? At Danaher, you can build an incredible career at a leading science and technology company, where we’re committed to hiring and developing from within. You’ll thrive in a culture of belonging where you and your unique viewpoint matter.  Learn about the Danaher Business System which makes everything possible. The Senior Manager, Communications Technology & Insights leads the execution and evolution of Danaher’s enterprise Communications Technology (CommTech), data, and insights capabilities. This role designs, integrates, and governs communications technologies and analytics—working closely with system integrators, technology partners, and internal teams—to enable a more data‑ and insight‑driven Communications function. Combining technical fluency with analytical rigor, the role ensures communications tools, workflows, and insights are delivered through the right platforms and partners to drive speed, quality, consistency, and actionable insight across the enterprise. This role translates complex data into clear recommendations that strengthen Communications’ impact and decision‑making. Reporting to the VP, Communications Operations, this role is part of the Enterprise Communications function and may be located remotely or onsite at our Boston office. In This Role, You Will Have The Opportunity To - Develop and drive the enterprise Communications Technology (CommTech) strategy, identifying system gaps, integration opportunities, and areas for scale, standardization, automation, and AI enablement in alignment with Danaher’s operating model and roadmap. - Own and manage the CommTech ecosystem end‑to‑end, including solution selection, implementation oversight, governance, lifecycle management, optimization, and long‑term sustainability, in partnership with Communications, IT, Data Security and external vendors. - Oversee implementation and optimization of core CommTech platforms, including monitoring and measurement tools, AI‑enabled analytics or content creation solutions, and the enterprise media CRM—ensuring enterprise standards for security, data governance, scalability and reliable global insight. - Build and evolve communications insights and performance reporting, developing dashboards, analytics pipelines, and measurement frameworks that translate Communications’ activity into actionable insights, strategic recommendations and enterprise KPIs. - Standardize CommTech workflows and drive operational excellence, establishing adoption standards, governance models, training pathways, and continuous‑improvement practices that improve data quality, system performance, user adoption and end‑to‑end workflow efficiency across Enterprise, Platforms, and OpCos. The Essential Requirements Of The Job Include - 6+ years of experience supporting modern Communications functions across communications technology, digital systems, analytics, or related fields, with a Bachelor’s degree required. - Proven ability to translate complex data into clear, actionable insights and recommendations that drive decision‑making and improve communications performance. - Demonstrated ownership of enterprise‑scale technology platforms, including SaaS governance, large‑scale implementations, and change‑management initiatives. - Deep expertise in communications technology and emerging AI‑enabled solutions, with hands‑on experience across communications platforms, media CRMs, and monitoring and analytics tools. - Strong understanding of data governance, integrations, taxonomies, and metadata structures to ensure scalable, well‑governed communications ecosystems. It would be a plus if you also possess previous experience in: - Applying AI, automation, or machine‑learning tools within Communications or Marketing environments. Working effectively within highly matrixed, global organizations. Travel, Motor Vehicle Record & Physical/Environment Requirements - Travel requirements: Estimate travel of 25% - 30%. Danaher offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. At Danaher, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Danaher can provide. The annual salary range for this role is $110,000 - $140,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. This job is also eligible for bonus/incentive pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com. Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The U.S. EEO posters are available here. For candidates who are based outside of New York City or who are applying for roles outside of New York City, for more information about conditions of any job offer please click here We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or applyassistance@danaher.com.

Install, maintain, and repair laboratory instruments with on-site technical support and preventive maintenance. | Associate degree or equivalent military experience with at least one year diagnosing and repairing mechanical or electronic instrumentation. | Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible. The Field Service Engineer is responsible for installing, maintaining, and repairing laboratory instruments to ensure optimal performance and minimal downtime. They provide on-site technical support, conduct preventive maintenance, and deliver a high level of customer service to clinical and research laboratories. This position reports to the Field Service Manager and is part of the Field Service team located in Malbrough, MA and will be working remotely to cover the New England territory. In this role, you will have the opportunity to: Complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment including providing excellent and efficient service to Beckman Coulter’s customers, along with technical training on products. Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times. Utilize business systems such as OBI, Sales Force, and SharePoint for Service Call Planning and advancing team goals Communicate with various levels of internal and external customers, recognizing and addressing their unique needs. Foster collaboration by assisting with the training of newer Field Service Engineers The successful candidate will possess the following: Ability to manage a dynamic service schedule, travel throughout an assigned region, and independently complete service documentation, PMs, and corrective actions while meeting company performance and compliance requirements. The essential requirements of the job include: Associate degree (prefer technical, biomedical, instrumentation, electrical engineering or related) or equivalent military experience. 1+ years of experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation. Demonstrated experience managing a dynamic service schedule with travel throughout an assigned region, independently complete service documentation, PMs, and corrective actions while meeting company performance and compliance requirements. Travel, Motor Vehicle Record & Physical/Environment Requirements: Ability to travel – 100% within assigned territory with additional support outside territory as required. Limited overnight travel. Hold a current valid driver’s license and good driving record over the last three. Candidates must be able to lift, lower and carry up to 50 lbs. unassisted (tools, replacement parts, consumables etc.). Candidates must be able to frequently bend, stoop, twist, turn, crouch/crawl, push/pull, and sit/stand for extended periods of time. Candidates must also be able to reach at, above and below shoulder level, flex/extend neck, have good hand, and finger dexterity. It would be a plus if you also possess previous experience in: Previous field service experience in medical devices, biotech, or other highly regulated industries. Customer-facing experience in high-pressure hospital or lab settings. Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide. The hourly range for this role is $38.00-40.50. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. This job is also eligible for bonus/incentive pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. #LI-JJ1 Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com. Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The U.S. EEO posters are available here. For candidates who are based outside of New York City or who are applying for roles outside of New York City, for more information about conditions of any job offer please click here. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or applyassistance@danaher.com.