Daikin

Manage field execution of cabinet projects, coordinate schedules, troubleshoot on-site issues, and serve as the primary liaison among stakeholders. | Requires 2-5 years in cabinet installation or project coordination, supporting large-scale residential or multi-family construction, with knowledge of construction processes and systems. | The Builder Sales Field Services Manager is responsible for managing the logistical, field, and on-site execution of cabinet projects across multiple geographic markets. This role serves as the primary operational link between sales, project management, installers, manufacturing, and customers to ensure cabinet deliveries, installations, and service activities are completed on time, within budget, and to defined quality standards. The role combines field leadership, technical expertise, and project coordination to support high-volume multi-family and residential construction programs. Position Responsibilities May include: • Manage field execution of cabinet projects including site walks, field measurements, installation oversight, punch list creation, and quality inspections. • Coordinate cabinet orders, deliveries, service parts, and installation schedules across multiple job sites. • Troubleshoot and resolve on-site installation, product, or scheduling issues, including performing minor repairs or adjustments when required. • Serve as the primary liaison between customers, sales, project teams, installers, and manufacturing. • Maintain accurate project documentation, schedules, and status updates in company systems (CRM, project tracking, and file management platforms). • Review plans, scopes of work, order acknowledgements, and change orders to ensure accuracy and completeness. • Monitor inbound and outbound shipments via parcel, LTL, and truckload carriers. • Track project milestones including start dates, completion dates, and delivery timelines. • Prepare and submit change orders, service orders, and corrective action plans as required. • Ensure compliance with Fair Housing, Equal Housing Opportunity, safety, and company policies. • Prepare weekly, monthly, and quarterly operational and performance reports. • Lead meetings with site managers, sales teams, and internal stakeholders to align execution. • Support continuous improvement initiatives to enhance field operations, customer satisfaction, and cost control. • Perform additional projects and duties to support ongoing business needs. Nature & Scope • Recognized as the field and project execution subject matter expert for assigned multi-family programs. • Operates independently across multiple locations with limited direct supervision. • Coordinates and directs the work of installers, subcontractors, and internal teams. • Problems are varied and complex, involving customer expectations, logistics, technical cabinetry requirements, and schedule commitments. Knowledge & Skills • Strong knowledge of cabinet construction, installation methods, blueprint reading, and field measurement. • Working knowledge of construction scheduling, budgets, and permitting. • Proficient with CRM, scheduling, order management, and document control systems. • Strong organizational, planning, and multitasking capabilities. • Ability to analyze project data and drive issue resolution. • Excellent written and verbal communication skills. • Strong customer service and relationship-management abilities. • High attention to detail and quality standards. • Ability to exercise sound judgment, accountability, and professionalism in high-pressure field environments. Experience • 2–5 years of experience in cabinet installation, service, or field project coordination • 2+ years of experience supporting large-scale multi-family or residential construction programs • Experience working with subcontractors, logistics, and customer-facing project delivery Education/Certification • High School Diploma or GED required • Associate’s or Bachelor’s degree in Construction Management, Business, or related field preferred • Valid driver’s license required People Management • No Physical Requirements / Work Environment • Must be able to perform essential responsibilities with or without reasonable accommodations. • Travel up to 90% Equal Employment Opportunity Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Provide foundational support for marketing programs and customer service inquiries by managing ticketing queues, assisting with user access, and maintaining documentation under close supervision. | 1-2 years customer service experience, basic MS Office skills, strong communication, high school diploma or GED, and ability to work under supervision. | As a Level 1 Incentive Program Partner, you will provide foundational support for marketing programs, customer service inquiries, and business application processes. Your focus is on managing ticketing queues, assisting with user access, and maintaining basic documentation, all under close supervision. Position Responsibilities: • Facilitate timely responses to correspondence and inquiries entering the online ticketing system. • Provide updates to customer inquiries regarding open issues or tickets. • Assist in managing basic business application reports to ensure correct distribution. • Create and maintain Help Documents for business applications. • Assist with company website user login credentials. • Properly route rebate questions or inquiries to the appropriate analyst for resolution. • Provide payment status and tracking as requested by distributors or dealers. • Assist in other areas as necessary and requested Nature & Scope: • Works within well-defined instructions • Uses established procedures and works under supervision to perform assigned tasks • Work is closely supervised Knowledge & Skills: • Basic understanding of MS Office (Excel, Outlook, Word, PowerPoint). • Strong verbal and written communication skills. • Excellent customer service ability. • Detail-oriented and self-starter. Experience: 1 – 2 years • Customer Service Experience, either in person or phone/electronic communication • Problem resolution skills – ability to resolve issues with Manager oversight • Experience working within a team environment Education/Certification: High school diploma or GED equivalent People Management: No Physical Requirements / Work Environment: • Must be able to perform essential responsibilities with or without reasonable accommodations Reports To: Partner Incentive Solutions Manager Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.