Daikin

Manage customer sales and service interactions including order processing, product recommendations, and maintaining positive customer relationships. | 1-3 years progressive sales experience, high school diploma or GED, good communication and organizational skills, knowledge of Microsoft Office, and preferably HVAC product knowledge. | Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for our HVAC CSR/Inside Sales position for our branch operations group located at our San Marcos, TX branch. The CSR sells the organization’s products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the CSR handles customers’ needs by finding out what they need, answering questions, creating solutions, and ensuring a smooth and quick sales process. Must be knowledgeable of the organization’s policies, procedures, practices, products, and services. The CSR collaborates with Regional Manager or Branch Manager to help drive territory coverage and maintain positive dealer relationships. Why work with us? > Benefits are effective on day one for all full-time direct hires. > Training programs are available to help guide team members and develop new skills. > Growth Opportunities - there are immense opportunities to grow your career. > You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd. May include: • Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls. • Provide excellent customer service via face to face, phone calls and e-mails. • Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered. • Recommend alternate products based on cost, availability or specifications as needed. • Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments. • Generate new and repeat sales by providing product and technical information in a timely manner. • Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction. • Provide accurate information regarding availability of in-stock items. • Assist customers with warranties and returns. • Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem resolution with appropriate departments. • Periodically reach out to customers to determine satisfaction with the organization, products, and services • Maintain records and prepare reports on sales activities. • Expand knowledge of HVAC products and keep current with latest trends within the industry • Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible. • Understand and follow work instructions, operating procedures, and company policies. • Participate in additional projects/activities to support ongoing business needs. • Nature and Scope: • Works within well-defined instructions • Uses established procedures and works under supervision to perform assigned tasks  • Work is closely supervised Knowledge & Skills: • Knowledge of HVAC equipment/products is preferred • General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications • Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email; • Positive, professional attitude, handling difficult customers with ability to diffuse negative situations • Good phone etiquette and e-mail etiquette • Ability to deal with high-volume customer traffic • Effective verbal skills – must be able to explain fairly technical parts of information clearly • Written skills – must be able to effectively & timely communicate via e-mail with customers & accurately input orders • Effective organizational skills and time management skills including ability to prioritize and multi-task • High level of attention to detail and accuracy • Ability to establish positive working relationships with internal and external customers and employees • Ability to use good judgment and strong work ethics and integrity on the job • Ability to understand and follow procedures, work instructions, and company policies Experience: • 1 – 3 years of progressive sales experience Education: • High School diploma or GED equivalent, some college preferred Physical Requirements/Work Environment: • Must be able to perform essential responsibilities with or without reasonable accommodations. Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Operate trucks and forklifts safely to deliver and transfer products, perform warehouse duties, and ensure compliance with safety standards. | Must have 3+ years of commercial driving experience, a valid driver’s license, and knowledge of DOT regulations. | The Local Driver is responsible for the safe operation of company trucks for timely delivery of products to customer and company locations.  The driver will safely load, unload and transfer products as needed utilizing various equipment and forklifts within the branch location, trucks/trailers and sites.  The Driver will assist the branch/warehouse operations as needed with warehouse duties and front counter duties.  They must possess high quality customer service skills as well. Position Responsibilities may include;  • Load, unload and deliver product to customer sites within designated time frames safely using the most efficient routes as possible  • Maintain required logs and reports necessary to maintain compliance with DOT and Company policies relating to safety standards and operation of delivery vehicles, forklifts etc.  • Safely load and properly block, brace, and secure the cargo.  • Strong knowledge of driving/traffic and transportation laws, regulations and ensure continuous compliance while operating the truck(s).    • Operate forklift safely and efficiently to transfer, load, unload product – ensure accurate product and quantity of product is being loaded into customer   • Perform pre-check and post-check operations of Company vehicles and forklifts per required procedures  • Perform warehouse duties and ensure accurate product and quantity of product is being loaded / transferred for customers  • Follow good housekeeping and safety practices  • Heavy lifting required  • Act as the warehouse and/or front counter back up as needed  • Perform additional duties as needed  Nature & Scope: • Works within well-defined instructions • Uses established procedures and works under supervision to perform assigned tasks  • Work is closely supervised Knowledge & Skills: • Minimum 21 years old • Possesses a valid driver’s license in the state of employment • Has a working knowledge of commercial truck mechanics • Has a working knowledge of current Department of Transportation (DOT) regulations • Has a minimum of 1 year of verifiable commercial driving experience within the past 3 years • Placement as driver is contingent upon successful completion of DOT road test, pre-employment drug & alcohol testing, and background check • DMV record cannot reflect an excess of 2 moving violations and/or preventable accidents within the past 3 years • Valid driving license with excellent driving record  • Must pass DOT standards  • Excellent customer service skills  • Ability to proficiently use MS Office including Outlook & Excel, Mincron and a scanner  • Able to multi-task well with the ability to assist in warehouse or front counter or a branch as needed  • Be timely to work and conscientious of his/her time  • Ability to operate a forklift  Experience: • 3+ yrs. driving a commercial vehicle  • Current Valid Driver License  Education/Certification: • High school diploma or GED • DOT screening annually People Management: No Physical Requirements / Work Environment: • Must be able to perform essential responsibilities with or without reasonable accommodations. Must be able to perform essential responsibilities with or without reasonable accommodations. The ability to lift and carry items weighing up to 40 lbs or lift lighter items repetitively or perform 2 man lifts for heavier items. The ability to stand or walk for extended periods of time. Reports To: • Branch Manager, Warehouse Manager/Coordinator, or HUB Manager Payrate: $21.00 to $23.65 hourly Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Provide foundational support for marketing programs and customer service inquiries by managing ticketing queues, assisting with user access, and maintaining documentation under close supervision. | 1-2 years customer service experience, basic MS Office skills, strong communication, high school diploma or GED, and ability to work under supervision. | As a Level 1 Incentive Program Partner, you will provide foundational support for marketing programs, customer service inquiries, and business application processes. Your focus is on managing ticketing queues, assisting with user access, and maintaining basic documentation, all under close supervision. Position Responsibilities: • Facilitate timely responses to correspondence and inquiries entering the online ticketing system. • Provide updates to customer inquiries regarding open issues or tickets. • Assist in managing basic business application reports to ensure correct distribution. • Create and maintain Help Documents for business applications. • Assist with company website user login credentials. • Properly route rebate questions or inquiries to the appropriate analyst for resolution. • Provide payment status and tracking as requested by distributors or dealers. • Assist in other areas as necessary and requested Nature & Scope: • Works within well-defined instructions • Uses established procedures and works under supervision to perform assigned tasks • Work is closely supervised Knowledge & Skills: • Basic understanding of MS Office (Excel, Outlook, Word, PowerPoint). • Strong verbal and written communication skills. • Excellent customer service ability. • Detail-oriented and self-starter. Experience: 1 – 2 years • Customer Service Experience, either in person or phone/electronic communication • Problem resolution skills – ability to resolve issues with Manager oversight • Experience working within a team environment Education/Certification: High school diploma or GED equivalent People Management: No Physical Requirements / Work Environment: • Must be able to perform essential responsibilities with or without reasonable accommodations Reports To: Partner Incentive Solutions Manager Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.