D Harrell Enterprises

Provide timely and accurate customer support via live chat and email, escalating complex issues and documenting interactions. | At least 1 year of customer service experience, excellent written communication, fast typing, problem-solving skills, and ability to work independently remotely. | Harrell Commercial Plumbing, Inc. is seeking a reliable Live Chat Agent / Customer Service Agent to join our remote support team. In this role, you will be the first point of contact for customers using our online chat and email channels. Your main responsibility will be to provide professional, timely, and accurate support while ensuring that every customer feels valued and informed. Responsibilities • Respond promptly to customer inquiries through live chat and email. • Provide information about services, scheduling, and billing. • Escalate complex technical or service-related issues to the appropriate team. • Document all customer interactions accurately in the system. • Maintain a courteous and professional tone across all communications. • Handle multiple chat sessions simultaneously without losing accuracy or efficiency. Requirements • At least 1 year of customer service, call center, or online support experience. • Excellent written communication skills with strong grammar and spelling. • Fast and accurate typing skills; ability to multitask effectively. • Strong problem-solving abilities and attention to detail. • Reliable computer and high-speed internet connection. • Self-motivated, dependable, and comfortable working independently in a remote setting. This is a remote position with flexible scheduling, competitive hourly pay, and opportunities for career growth within a family-owned company committed to quality service.

Respond promptly to customer inquiries via live chat, provide accurate service information, escalate complex issues, and maintain professionalism. | At least 1 year of customer service experience, strong written communication and problem-solving skills, reliable internet and computer access, and ability to handle multiple chats simultaneously. | We are looking for a reliable Online Chat Support Agent to join our remote customer service team. In this role, you will be the first point of contact for customers reaching out through live chat. You’ll provide quick responses, guide customers through service information, and escalate more complex issues to the right department. The ideal candidate will be a strong communicator who can type quickly, write clearly, and maintain a professional tone at all times. You will also need to multitask between multiple chat conversations and document customer interactions accurately in our system. Responsibilities: • Respond promptly to customer inquiries through live chat. • Provide accurate service and scheduling information. • Escalate technical or complex issues to the service team. • Maintain professionalism and accuracy in all customer interactions. Requirements: • At least 1 year of customer service experience. • Strong written communication and problem-solving skills. • Reliable internet and computer access. • Ability to handle multiple chats simultaneously. This is a remote, full-time position with competitive hourly pay and opportunities for growth.