CSI

Lead technology governance, program management, compliance, and vendor oversight to ensure operational discipline and execution rigor across the technology group. | 15+ years technology leadership experience with VP-level roles, strong governance, program delivery, and vendor management skills. | Job Description: We are seeking a strategic, execution‑oriented Vice President, CTO Office to enable strong operational discipline and governance across CSI’s Technology Group (TG). This role partners closely with the Chief Information and Technology Officer and Technology Leadership Team to ensure the organization operates effectively, compliantly, and with clear accountability for delivery and outcomes. The Vice President, CTO Office will oversee technology governance, technology program and portfolio management, technology related compliance and audits, and vendor and third‑party performance. This leader will be responsible for identifying and closing critical operational gaps and improving execution rigor within the technology organization. Success in this role requires strong judgment, executive presence, and the ability to drive clarity, structure, and results in a complex, fast‑moving technology environment. Responsibilities • Establish and maintain a clear governance and operating model for TG including decision rights, escalation paths, and leadership forums. • Lead the Technology PMO, ensuring disciplined planning, prioritization, execution, and delivery across strategic programs and initiatives. • Provide portfolio‑level visibility into progress, risks, dependencies, resourcing, and financials to support executive decision making. • Drive annual and quarterly planning and maintain the Technology Leadership Team operating rhythm, including agendas, scorecards, and decision logs. • Lead executive communications for the CITO and TG, including ELT and board-ready updates, leadership presentations, and organizational messaging. • Partner with Finance to build and manage budgets, forecasts, and value realization tracking across the technology portfolio. • Build cross-enterprise alignment with key stakeholders (e.g., Segments, HR, Legal, Security, Risk, and business leaders) to shape priorities and resolve constraints. • Lead transformation and change management efforts to improve ways of working, adoption, and execution discipline across TG. • Define and evolve executive-level metrics and insights (delivery, reliability, security, cost, and talent) to enable timely, data-driven decisions. • Own technology compliance, risk, audit, and controls, partnering with Risk, Compliance, and auditors to ensure timely remediation and continuous improvement. • Lead vendor and third‑party governance for TG, partnering with Procurement and Legal to drive accountable vendor strategy, performance, contract oversight, and value realization. • Identify operational gaps across TG and implement processes, structures, or capabilities to address them. • Act as a trusted advisor and force multiplier for the CITO, flexing across priorities as the Technology Group evolves. Skills • Executive presence with the ability to influence senior leaders and drive alignment without direct authority. • Strong program, portfolio, and operational management capabilities in complex, matrixed organizations. • Ability to bring structure, discipline, and clarity to ambiguous or rapidly changing environments. • Proven experience managing technology vendors and third‑party partnerships to deliver outcomes. • Technology financial management experience, including budgeting, forecasting, and value realization tracking. • Commercial acumen in contracting and negotiations, including SOWs, SLAs, renewals, and performance terms. • Deep risk and controls mindset, including issue management, control design, and audit readiness. • Data and analytics fluency to define KPIs, build executive dashboards, and tell clear stories with data. • Change management expertise to drive stakeholder alignment, adoption, and sustained behavior change. • Strong conflict resolution and negotiation skills to drive tradeoffs, decisions, and accountability. • Operational process design and continuous improvement skills (e.g., operating models, RACIs, and SOPs). • Excellent written and verbal communication skills, including executive‑ready materials and presentations. • Proficiency using AI tools to accelerate reporting, executive communications, and operational workflows, with appropriate governance and data confidentiality. • Strong judgment, problem-solving, and decision‑making skills. • Collaborative leadership style with a results-oriented mindset. Requirements • Bachelor’s degree or equivalent experience required. • 15+ years of experience in technology, operations, PMO, or enterprise leadership roles. • Prior experience at the VP level or equivalent leading cross‑functional, enterprise-wide initiatives. • Demonstrated experience with technology governance, complex program delivery, and execution management. • Experience partnering with Risk, Compliance, and Audit in a regulated or highly controlled environment preferred. • Proven ability to lead teams and operate effectively across multiple stakeholders. • Ability to set priorities, execute with discipline, and deliver measurable results. • Strong organizational, time management, and follow-through skills. #LI-DNI As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at recruiter@csiweb.com and we will work with you to meet your accessibility needs. For applicants residing in California, please read Privacy Notice for California Residents | CSI (csiweb.com) Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.

Support strategic initiatives related to payment products and network partners, translating customer pain points into feature requirements. Collaborate with cross-functional teams to prioritize the product backlog and ensure delivery of network mandates. | 1-3 years of experience in Product Management or a similar role is required, along with knowledge in the Payments space. Candidates should possess a customer-first mindset and the ability to communicate effectively across business and technical audiences. | Job Description: Payment Networks, Product Analyst (Product Management Team) Location: Remote Team: Product Management – Payments & Network Partnerships About the Role: Are you a driven product professional ready to accelerate your career in a high-growth, high-impact role? Our Payment Networks team is looking for a Product Analyst to support the product team and roadmap by understanding current market problems, data collection and analysis; to find innovative solutions based on research and analysis. This role is ideal for someone with a product mindset, ready to work across cross-functional teams and bring network-related initiatives to life! We’re seeking someone passionate about Payments in the Fintech Banking space. Leveraging product management experience with Payment's exposure in areas such as Card, Real-Time Payments, and leveraging existing infrastructure to create customer-focused products. This is your chance to do the work of a Product Manager, in a fast-paced environment that values speed, ownership, and outcomes over titles. What You’ll Do Support strategic initiatives tied to our payment products and payment network partners. Translate customer pain points into feature requirements and help define solutions that scale. Own and update product artifacts in Aha!, including feature documentation, roadmaps, and release plans. Track and support delivery of network mandates and regulatory requirements. Collaborate with Product Managers, Engineering, and external partners on quarterly reporting and go-to-market planning. Help prioritize the product backlog with a clear understanding of business impact and technical dependencies. Leverage the offerings of card and real-time payment networks to build differentiated customer experiences. What You Bring 1–3 years of experience in Product Management, Product Analysis, or a similar role (open to more experienced PMs looking for faster growth opportunities). Knowledge and experience in the Payments space. Experience documenting requirements and writing feature specs in tools like Aha!, A natural curiosity and customer-first mindset—you ask “why” before “how.” Comfort working with ambiguity, iterating quickly, and balancing multiple priorities. An ability to communicate clearly across business and technical audiences. Why Join Us? Accelerate your career faster than you could at traditional fintech institutions and larger banks. Be at the front lines of modernizing payment systems and working on high-impact network projects. Work with a collaborative team of builders who value autonomy, learning, and growth. Gain visibility and ownership typically reserved for senior roles. Nice-to-Haves Familiarity with payment standards, card schemes, or regulatory environments. Background working in a Fintech, Payment Service Provider, or Network-focused product org. Experience with product delivery lifecycle from ideation to production release. Access to hands-on mentorship from experienced Product Leader This is a high-growth, high-ownership role intentionally positioned for those seeking fast-tracked career acceleration. As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional banks solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its nearly 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at recruiter@csiweb.com and we will work with you to meet your accessibility needs. For applicants residing in California, please read Privacy Notice for California Residents | CSI (csiweb.com) Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future. Are you a current CSI employee? Please visit the Internal Career Site to view and apply for internal opportunities. As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional banks solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its nearly 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com

Manage digital banking software implementations including data conversion, application setup, testing, training, and post-implementation support to ensure successful customer transitions. | Bachelor’s degree or equivalent, 2+ years relevant experience, strong Microsoft Excel skills, general banking knowledge preferred, excellent communication and organizational skills, ability to travel up to 25%. | Job Description: Summary As a Digital Banking Implementation Specialist, you’ll play a key role in delivering CSI’s digital banking solutions to new and existing customers. You’ll manage implementations for lower-complexity software and smaller clients, including new conversions, cross-sell opportunities, and mergers. This role involves customer data conversion, application configuration, and go-live support to ensure a smooth transition and high customer satisfaction. Key Responsibilities Serve as the primary point of contact for customers during implementation. Introduce CSI digital banking solutions and define implementation requirements. Conduct data gathering meetings to clarify data movement and application setup. Configure applications and lead test review meetings with customer banks. Provide post-implementation support and ensure successful go live. Stay current on product updates and enhancements. Success Measures Accurate data conversion and complete product configuration. Effective customer training and support throughout the transition. High customer satisfaction and successful implementation outcomes. Qualifications Bachelor’s degree or equivalent experience. Minimum of 2 years of relevant work experience. Strong proficiency in Microsoft Excel (required). General banking/accounting knowledge (preferred). Excellent communication and organizational skills. Ability to work independently and collaboratively in a fast-paced environment. Proactive, accountable, and eager to learn. Solid knowledge of Microsoft Office Suite. Must Be Willing to Travel Up to 25% As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional banks solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its nearly 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at recruiter@csiweb.com and we will work with you to meet your accessibility needs. For applicants residing in California, please read Privacy Notice for California Residents | CSI (csiweb.com) Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future. Are you a current CSI employee? Please visit the Internal Career Site to view and apply for internal opportunities. As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional banks solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its nearly 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com