Crowell & Moring

Manage and support HR systems, lead system upgrades and implementations, and develop reports and documentation. | Minimum of five years of HRMS experience, proficiency in SQL and Power BI, and knowledge of HRIS systems like UKG. | Job Description Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, intellectual property, and transactional and corporate matters. The firm is internationally recognized for its representation of Fortune 500 companies in high-stakes litigation and government-facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion. Job Summary The Senior HR Systems Analyst will work with the Human Resources (HR) team in the management and planning of HR applications while concurrently facilitating efficient operations to meet current and future business needs within Human Resources and the firm. This position is responsible for analyzing and managing functional related activities within the scope of Human Resources applications, and is accountable for ensuring continuity and successful delivery of functional services to users throughout the firm. Duties and Responsibilities Provide support for HR systems, including resolving issues, data discrepancies, and interfaces, and recommending data integrity solutions. Lead or assist in HR systems project management, system upgrades, and customization while providing technical and data expertise for processes and specialized queries. Recommend process improvements, innovative solutions, and system needs while serving as a liaison with third parties and stakeholders, and partner with application vendors on integrations and error resolution. Assist the HR team in policy progression, data configuration, and system improvements. Partner with internal clients in support of performance evaluation processes as it relates to reporting, field mapping, and setting up customizations. Hold discovery sessions with HRBPs and internal clients and vendor for requirements gathering of new systems implementations. Assist in reviewing, testing, and implementing HR system upgrades or patches, collaborating with functional staff, documenting processes and results, and consulting with internal clients to troubleshoot data-related issues. Write, maintain, and support reports and queries, including standard and complex ad hoc reports, utilizing appropriate reporting tools and scheduling as needed; assist with integrations and report generation using SQL and Power BI. Develop user procedures, guidelines, documentation, and project requirements documents, and provide training to managers and employees on new processes and functionality. Qualifications Competencies/Skills Intermediate knowledge of compensation and benefit program administration as well as the recruiting and training process. Exceptional client service skills, demonstrating patience, creativity, and discretion, while interacting professionally with all levels of personnel. Maintaining confidentiality and professionalism when handling personal, benefits, and compensation information. Adaptable and productive, effectively managing changing priorities and tight deadlines, even in high-pressure situations. Proficiency in analyzing and interpreting data from multiple sources to solve complex problems and communicate technical concepts to non-technical users. Strong analytical and problem-solving skills; focus on continuous improvement and innovation. Must be able to present information in training, answer questions and troubleshoot issues for a variety of internal clients. Ability to demonstrate strong teamwork and leadership abilities, fostering a cooperative and enthusiastic environment to accomplish position functions and project goals. Advanced knowledge of SQL and Power BI, with intermediate expertise in compensation and benefit program administration. Strong understanding of HR business processes and data; knowledge of HRIS structure, processes and experience with database tools. Education The position requires a Bachelor’s Degree. Equivalent training and experience may substitute for education. Experience The position requires a minimum of five years of increasingly responsible, directly related HRMS experience during which knowledge, skills and abilities applicable to the position were demonstrated. Knowledge of UKG (or other HCM system), SQL and Power BI required. Knowledge of viGlobal and Rival is ideal. Experience with project management and systems implementation highly desired. Additional Information Crowell & Moring LLP offers a competitive compensation and comprehensive benefits package. Our benefits include healthcare, vision, dental, retirement, and all-purpose leave and progressive options such as back up childcare, wellness programs, cultural events and social activities. We take great pride in our positive, friendly culture that rewards hard work and success, at the same time recognizing the importance of family and community service. Our Firm is committed to fair and equitable compensation practice in accordance with applicable laws. The salary range for this position is $106,000 – $154,000. Additional compensation may include a discretionary bonus. The salary for this position may vary based on location, market data, an applicant’s skills and prior experience, certain degrees and certifications, and other factors. EOE m/f/d/v Crowell & Moring LLP participates in the E-Verify program.

Reviewing and analyzing healthcare claim files, synthesizing information into summaries to support legal analysis, and maintaining case documentation. | Minimum of 3 years experience in healthcare claims analysis, familiarity with payor-provider contracts, CMS manuals, and claims dispute processes. | Job Description Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, intellectual property, and transactional and corporate matters. The firm is internationally recognized for its representation of Fortune 500 companies in high-stakes litigation and government-facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion. Job Summary The Health Insurance Claims Specialist role will support attorneys by reviewing claim files, compiling factual summaries, identifying key documents and facilitating legal analysis regarding liability, potential defenses, exposure valuations, and settlement strategies. This role can be fully remote or based in any Crowell office location. Job Responsibilities Review and analyze health care claim files involved in payor/provider disputes, identifying patterns and administrative issues such as coding errors, denial reasons, and medical necessity claims. Evaluate merits and potential liability of claim batches to assess applicability to claims in dispute Review claim analysis and data from clients to validate findings, identify legal and factual issues, and support or challenge conclusions Maintain case summaries, claim trackers and databases ensuring accurate and timely communication with legal teams and clients. Synthesize information into actionable summaries to support legal analysis and trial strategy. Qualifications Requirements: Knowledge, Skills and Abilities Familiarity with health care insurance claims and strong working knowledge of payer-provider contracts, Medicare/Medicaid rules and regulations, and claims reimbursement frameworks. Experience reviewing and interpreting large volumes of healthcare claims data, EOBs, and denial codes. Strong written communication skills and ability to produce clear, concise and structured claim summaries. Excellent attention to detail, critical thinking and organizational skills. Proficiency with MS Suite and data driven analysis tools including document management systems, claims platforms, or litigation databases preferred. Ability to work collaboratively with attorneys and clients to provide support to litigation teams. Education The position requires a bachelor’s degree or equivalent combination of education and experience. Experience The position requires a minimum of three (3) years of experience in health care claims analysis, insurance claims, payor-provider disputes, or litigation support with focus on managed care or regulatory compliance, or related field. Prior experience at a law firm or insurance company handling health care litigation or audits. Familiarity with CMS manuals, coverage determinations, and medical necessity standards. Understanding of sampling and extrapolation methodologies. Additional Information Crowell & Moring LLP offers a competitive compensation and comprehensive benefits package. Our benefits include healthcare, vision, dental, retirement, and all-purpose leave and progressive options such as back up childcare, wellness programs, cultural events and social activities. We take great pride in our positive, friendly culture that rewards hard work and success, at the same time recognizing the importance of family and community service. Our Firm is committed to fair and equitable compensation practice in accordance with applicable laws. The salary range for this position is $78,000-$119,000. Additional compensation may include a discretionary bonus. The salary for this position may vary based on location, market data, an applicant’s skills and prior experience, certain degrees and certifications, and other factors. EOE m/f/d/v Crowell & Moring LLP participates in the E-Verify program. Compensation: USD78000 - USD119000 - yearly

Leading customer support operations, developing scalable processes, and leveraging data to improve KPIs. | Extensive experience in customer support management, process design, and data analysis, with no mention of BI tools or legal tech systems. | Job Description: • Own the firm’s business intelligence strategy, including the successful implementation, governance, and long-term optimization of Foundation and associated analytics platforms. • Lead cross-functional initiatives to align data, systems, and reporting processes with firm business development and marketing priorities. • Manage the end-to-end implementation of Foundation, including configuration, taxonomy design, data mapping, integration planning, and rollout strategy. • Oversee the ongoing administration and development of the firm’s experience management system and integrated modules, ensuring continuous improvement and alignment with evolving business needs. • Design and direct the firm’s business intelligence reporting strategy, developing Power BI dashboards and reporting tools that deliver actionable insights for leadership, practice groups, and business development teams. • Lead data governance efforts, establishing and enforcing data quality standards, processes, and protocols to maintain clean, reliable, and trusted information across systems. • Collaborate with firm leadership, lawyers, and business services teams to identify reporting and data analytics needs and translate them into scalable, effective solutions. • Develop and execute training, onboarding, and user adoption programs to promote broad, effective use of Foundation and business intelligence tools across the firm. • Serve as the firm’s primary liaison to Litera Foundation and analytics platform vendors, managing relationships, contracts, and system enhancements. • Provide strategic thought leadership on emerging technologies, trends, and opportunities in legal business intelligence and experience management. • Lead and mentor direct reports and/or cross-functional project teams as appropriate. • Contribute to strategic projects and cross-functional initiatives, providing analytical and operational support as needed. Requirements: • Advanced expertise in Litera Foundation, with a minimum of 2 years in a system administrator or leadership role. • Proficiency in Microsoft Power BI, including dashboard/report development. • In-depth understanding of CRM, experience management, and marketing systems and their integration within business intelligence ecosystems. • Demonstrated ability to lead projects, manage competing priorities, and deliver results in a deadline-driven, collaborative environment. • Proven experience in data governance, quality control, and reporting accuracy. • Excellent relationship-building and communication skills, with a strong ability to influence, advise, and partner with senior stakeholders. • Champion for process improvement, change management, and user adoption, with a continuous improvement mindset. • Ability to manage complex, cross-functional projects and multiple stakeholders with diplomacy and agility. • Strong attention to detail and strategic thinking skills. • Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint. • Ability to work independently in a remote or hybrid environment. Benefits: • healthcare • vision • dental • retirement • all-purpose leave • progressive options such as back up childcare • wellness programs • cultural events • social activities